Appliance Sales Associate Job Description

Appliance Sales Associate Job Description

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176 votes for Appliance Sales Associate
Appliance sales associate provides exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).

Appliance Sales Associate Duties & Responsibilities

To write an effective appliance sales associate job description, begin by listing detailed duties, responsibilities and expectations. We have included appliance sales associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Optimize credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
Maintain current knowledge of merchandise lines
Maintains current knowledge of merchandise lines
Communication with transportation team and RDC’s around load planning and delivery ETA’s
Show the customer the features and benefits that support customer needs established during the qualifying process
Identify customer needs and provides appropriate solutions using approved selling practices and guidelines
Meet or exceed associate performance standards consistently
Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
Process customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures

Appliance Sales Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Appliance Sales Associate

Typically a job would require a certain level of education.

Employers hiring for the appliance sales associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's Degree in Merchandising

Skills for Appliance Sales Associate

Desired skills for appliance sales associate include:

Benefits and availability
Delivery
If applicable
Installation
Merchandise lines
Product features
Sears Advantages
Arithmetic
Gift card
Service options to respond to customer needs • Optimizes credit

Desired experience for appliance sales associate includes:

Complete required training in the expected timeframe, and participate in ongoing learning opportunities
Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
Actively seek out customers on the racetrack and in the aisles
Ask open ended questions about customers projects in order to
Answer questions about appliances to the customers' level of expertise
Escort customers to appropriate appliances

Appliance Sales Associate Examples

1

Appliance Sales Associate Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of appliance sales associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for appliance sales associate
  • Acquire beginner product knowledge in adjacent departments
  • Promote services offered in other departments
  • Provides fast, friendly service Actively seek out customers in the appliance showroom
  • Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
  • Meets or exceeds associate performance standards consistently
  • Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
  • Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
  • Completes required training in the expected timeframe, and participates in ongoing learning opportunities
  • Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
  • Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear
Qualifications for appliance sales associate
  • Uses basic internet navigation to access and print information and reports
  • Takes ownership for enhancing the Member experience in the store and at every touchpoint
  • Versed in the benefits of Shop Your Way, credit and leasing, warranty and protection plans
  • Assist Members to find the products they are looking for by walking them to the areas of the store and assisting with merchandise selection
  • Completes Member transactions accurately and efficiently at the point-of-sale
  • Assists store leadership, where appropriate, in resolving or facilitating the resolution of Member issues

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