Appliance Repair Technician Job Description
Appliance repair technician
provides repair, training, and mentoring to others in the operation and repair of HVAC & Process Equipment Systems and its components. Provides repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Appliance Repair Technician Duties & Responsibilities
To write an effective appliance repair technician job description, begin by listing detailed duties, responsibilities and expectations. We have included appliance repair technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Demonstrate a sense of urgency to meet customer time commitments
Meet key performance metrics and/or productivity goals as defined by the business
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, ) by effectively communicating the benefits to the customer
Maintain truck stock inventory within the prescribed company guidelines and standards
Adhere to all company policies and procedure
Services, inspects and adjusts residential gas and electric appliances and equipment to comply with codes and ensure superior service in terms of safety, reliability, customer satisfaction and monetary value
Completes recordkeeping associated with appliance service functions to ensure an accurate information system is maintained
Complete and merchandise required reports and upload data on a daily basis
Appliance Repair Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Appliance Repair Technician
List any licenses or certifications required by the position: EPA
Education for Appliance Repair Technician
Typically a job would require a certain level of education.
Employers hiring for the appliance repair technician job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Associates, Education
Skills for Appliance Repair Technician
Desired skills for appliance repair technician include:
Hand tools and power tools
Acetylene torch
HAZMAT materials
Basic plumbing and electrical skills
Microsoft Office
Appliance repair
HVAC
Electronics and its application to control circuits and systems
Gas burning equipment and metering and regulating systems
HVAC equipment
Desired experience for appliance repair technician includes:
Proven ability to repair household appliances
Manage parts inventory, use, and cost
Minimum of 2 years mechanical problem solving experience
Ability to work on weekends as required
Service industry mechanical experience
Able to hear oral communication either in person or on a via electronic device not limited to telephone, cell phone or laptop/tablet/computer
Appliance Repair Technician Examples
1
Appliance Repair Technician Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of appliance repair technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for appliance repair technician
- Sell GE Appliances service contracts, water filters, and other products
- Meet productivity and efficiency goals as established
- Maintain high levels of customer satisfaction through the deliverance of high quality service
- Diligent use of proper safety procedures and constant awareness for personal safety and safety of others
- Wear and/or use all appropriate company provided PPE safety equipment
- Comply with GE Appliances policies
- Physical demands of the position include
- Act as an advocate for the Customer
- Know Your Business – clearly communicate all work that needs to be completed and projected timelines it will be completed by
- Do It Right the First Time – understand what is required of each task you perform and take an exceptional amount of pride in everything you do
Qualifications for appliance repair technician
- Able to distinguish the differences between all colors
- Successful pre-employment screening process including drug screen and background investigation
- Ability to work professionally with colleagues and be a team player
- Must be self-motivated, customer oriented person with excellent communication skills
- Basic understanding of electrical, plumbing, schematics, electronics, and refrigeration required
- Must be familiar with basic maintenance and repair tools and equipment used in appliance maintenance
2
Appliance Repair Technician Job Description
Job Description Example
Our company is looking for an appliance repair technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for appliance repair technician
- Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances
- Billing customers and collecting payments
- Travels to meet with customer in their homes or places of business
- Meeting key performance metrics
- Confers with customers to determine the nature of problems or to explain repairs
- Provide repair and replacement estimates to customers
- Masterfully repairs Samsung appliances
- Disassembles equipment and repairs defective components using hand tools
- Maintaining truck stock inventory within the prescribed company guidelines
- And standards
Qualifications for appliance repair technician
- Swagging Tools
- Flaring Tools
- Mapp Gas Torches
- Oxygen & Acetylene Torches
- Ion Pump Leak Detectors
- Ultrasonic Leak Detectors
3
Appliance Repair Technician Job Description
Job Description Example
Our company is looking to fill the role of appliance repair technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for appliance repair technician
- Conduct appliance diagnosis and in-home repairs, including sealed system (high-side) in consumer’s homes on GEA’s major appliances
- Operate assigned service van through an assigned route to many repair locations as directed
- Record all activities related to repairs, Complete invoices and close calls upon completion of the service call
- Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
- Manage maintenance and stock inventory of assigned service van
- Operate van with unwavering attention utilizing methods from Defensive Driving and/or other safety programs
- Promote and sell GE Appliances parts, accessories, including water filters, and other products
- Follow safety procedures and constant awareness for personal safety and safety of others
- Travel to meet with customer in their homes or places of business
- Connect with customers to determine the nature of problems or to explain needed repairs, and provide estimates
Qualifications for appliance repair technician
- The ability to stand for extended periods
- The ability to lift heavy objects
- National Appliance Service Technician Certification (NASTeC) is advantageous
- Proven experience repairing, installing, and maintaining home appliances
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
4
Appliance Repair Technician Job Description
Job Description Example
Our growing company is looking for an appliance repair technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for appliance repair technician
- Masterfully repair washer and dryers, gas and electric stoves, microwave ovens and dishwashers in customers’ homes
- Disassemble equipment and repair defective components using hand tools
- Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
- Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
- Ensure that all repairs meet or exceed quality standards
- Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry
- Comfortable using personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers’ locations throughout a designated region
- Utilize Company provided handheld device to update work order status in a timely manner
- Accurately track working hours, including lunch breaks
- Consistently deliver a superior customer experience
Qualifications for appliance repair technician
- Experience diagnosing and repairing major appliances
- Have and maintain a valid state driver's license, EPA, State Department and Technician college’s license
- Have CFC Certification or be willing to get within a reasonable time
- Self-directed and solid team player
- Have verifiable, stable work history
- Ability to deescalate situations and rebuild customer confidence in our products