Computer Repair Technician Job Description

Computer Repair Technician Job Description

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Computer repair technician provides technical and repair support to US Navy Supply for asset repair of AN/SQQ-89(V) system components (Symmetric Multiprocessors (SMPs), Portable Maintenance devices, tape Drives, computers, etc).

Computer Repair Technician Duties & Responsibilities

To write an effective computer repair technician job description, begin by listing detailed duties, responsibilities and expectations. We have included computer repair technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Repair and maintain all pharmacy and front-end store technology hardware such as computers, cash registers, servers, printers, with a high level of accuracy
Ensure all computers used for training are in workable condition
Responsible for providing assistance with troubleshooting, diagnosing and performing repairs on devices and computers
Performs software, data retrieval and hardware repairs on Apple, HP, Lenovo, Dell, computers and devices
Provide technical and repair support to US Navy Supply for asset repair of AN/SQQ-89(V) system components (Symmetric Multiprocessors (SMPs), Portable Maintenance devices, tape Drives, computers, etc)
Learn and assist in the maintenance of a suite of Linux servers that support a local intranet used for technology testing and asset tracking of all processed equipment
Performs a variety of equipment/process operations involving an application or technical skills in a specific area (electrical, software, manufacturing)
Can be expected to lead, direct, organize Technician work
May have minimal contact with customer
May develop test specifications and procedures

Computer Repair Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Computer Repair Technician

List any licenses or certifications required by the position: EMC, HPE, IAW, DODI

Education for Computer Repair Technician

Typically a job would require a certain level of education.

Employers hiring for the computer repair technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Computer Science, Computer Technology, Associates, Information Systems, General Education, Computer, Technology, Electrical Engineering, Computer Engineering

Skills for Computer Repair Technician

Desired skills for computer repair technician include:

Basic operating principles and network printing
LAN/WAN components
Processing warranty claims
Computers
PC’s
Servers
Able to use POS sales
Billing
Break fix applications
Current tech

Desired experience for computer repair technician includes:

Ability to follow written technical materials and detailed written instructions
Ability to lift and transport heavy computer equipment
Experience in equipment evaluation/test/repair, form/fit/function testing, and technical troubleshooting and corrective maintenance development
Experience in the evaluation, repair, and maintain electronic components, assemblies
A successful candidate will have the ability to troubleshoot and repair a large variety of electrical and electronic equipment/devices with minimal assistance from a more experienced technician
Employee may work independently or as part of a team to perform required tasks

Computer Repair Technician Examples

1

Computer Repair Technician Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of computer repair technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer repair technician
  • Maintain a sufficient inventory of replacement and spare parts for adequate service of store and field equipment, to resolve hardware issues quickly and maximize the ability for stores to service their customers
  • Schedule and complete preventative maintenance on computer systems and peripherals, reducing equipment downtime for store operations and mean time between failures (MTBF)
  • Assemble, install, test and ensure the reliability of front end and pharmacy computer systems and electronic equipment for new, relocated, acquired, and remodelled store and field office locations, to maximize customer service during and after such activities
  • Perform administrative and maintenance functions, including but not limited to, email and phone communication, expense reimbursement reports, and regular vehicle maintenance service
  • Interact with Field Systems Support to improve the level of service to stores
  • Assists the Project Technician in coordination of duties, assembly and installation, and reliability testing of front end and pharmacy computer systems and electronic equipment for new, relocated, and acquired stores remote offices and training sites, to maximize the ability of operations to provide superior customer service after such activities
  • Assumes responsibility for all Project Technician responsibilities when the Project Technician is not available or is on vacation
  • Remotely accesses store computer hardware and software to assist team members with troubleshooting issues
  • Provides technical guidance on new business plans, and assists with new software or hardware procedures
  • Installing, piloting and evaluating new technologies to test the viability of future initiatives
Qualifications for computer repair technician
  • Employee should be able to read and comply with safety requirements, technical instructions, and schematics
  • One (1) year of experience in computer installation required
  • One (1) year of experience in troubleshooting computer hardware and software required
  • 1-2 years as a computer technician or equivalent is preferred
  • Validate and document procedures to insure the Field Technical group has updated and accurate instruction for the tasks they perform in the daily execution of their duties
  • Five (5) years' of experience in computer installation required
2

Computer Repair Technician Job Description

Job Description Example
Our company is growing rapidly and is looking for a computer repair technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for computer repair technician
  • Maintain accurate records relating to repairs, asset transfers and technical documentation all administrative tasks assigned
  • Candidate will report to Site Manager
  • Coordinate with base IT technicians and LAN technicians to maintain all computer systems assigned
  • Coordinate work with the base IT to obtain DODI certification to perform the aforementioned duties
  • In the event a personal computer is not working the contractor will work with base IT to replace the broken part or the entire computer
  • Manages the day to day business of the store
  • Completes warranty and out of warranty repairs according to kite+key standards of excellence
  • Resolves issues requiring Service Provider Support or Technical Service Support chats, Customer Service codes, parts ordering and customer outreach
  • Answer help desk phone/assist users in resolving issues and training users on software
  • Initiates routine diagnostics to isolate system failures
Qualifications for computer repair technician
  • Majority of time is spent with some sitting, walking, bending and lifting
  • Must be able to adapt to new information in an on-the-job training atmosphere
  • Must be experienced in computer repair primarily on Intel iMac, MacBooks, MacBook Pro, MacBook Air, Mac mini, and PC Laptop and Desktop
  • Ability to communicate effectively with users
  • Five (5) years' of experience in troubleshooting computer hardware and software required
  • Two (2) years' of experience in mentoring associates
3

Computer Repair Technician Job Description

Job Description Example
Our innovative and growing company is looking for a computer repair technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer repair technician
  • Create trouble call tickets and assign to appropriate personnel
  • Follow up on all open and closed tickets to ensure timely and effective resolution of issues
  • Develop user guides and procedure manuals for specialized computer applications or training purposes
  • Providing computer support to include software and hardware troubleshooting, configuration and installation
  • Using diagnostic tools properly to determine issues with hardware and software
  • Utilizing ServiceNow system to document and track all incidents and service requests
  • Ensuring proper service ticket documentation and follow up are completed
  • Assisting with related tasks as assigned
  • Provide direct fleet repair support and engineering services for the AN/SQQ-89A(V)15 Sonar system
  • Shipping, packing and record keeping functions associated with the repair and diagnostics of US Navy equipment
Qualifications for computer repair technician
  • Associate’s Degree in Computer Electronics, Science, Technology, or similar field, with heavy emphasis on computer LAN
  • Familiar with all current Operating Systems and proficient with Windows platforms
  • Shall possess the experience with Interrupt Request (IRQ), Memory and Input/output (IO) de-confliction for audiovisual peripheral to ensure no interruption in use of audiovisual equipment
  • IAW DoD 8570.01M (chapter 2) possess and maintain Information Assurance Technician Level 2 certification
  • Work is performed in a warehouse setting with temperature fluctuations seasonally
  • Required to regularly lift and/or move up to ten pounds, frequently lift and/or move up to 50 pounds
4

Computer Repair Technician Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of computer repair technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer repair technician
  • Breakdown of major equipment to smaller units via the use of hand tools or power tools as required
  • Responsible for thoroughly testing all items in a consistent and repeatable manner that will result in a definitive assessment of “functional and working” or “non-functional”
  • Ensure that all data containing devices are properly identified, sanitized and/or destroyed prior to leaving University property while documenting all such devices and the approved sanitization and/or destruction method
  • Determines the salability and proper disposition method of all IT related items and unique electronics that are processed and tested through this area
  • Sorts, inventories, packages, and prepares recyclable electronic waste for shipment and commodities for sale and shipment
  • Provide exceptional customer service in person, over the phone, and in writing to a variety of external and internal customers
  • Assist in the student hiring process and provides detailed hands-on training and oversight to student hourly employees (2 FTE equivalent) that assist in this area
  • Instruct on the proper valuation methods when assessing saleable merchandise
  • Responsible for the management and division of duties by these employees as well to include any follow-up training that needs to take place when there is a demonstrated need for retraining or there are new or updated policies and/or procedure
  • Research and document product and equipment information with regards to pricing
Qualifications for computer repair technician
  • Must be customer service oriented and provide service in a courteous, professional manner
  • Employee must adhere to all safety regulations and company policies and procedures
  • Minimum of one year experience as computer repair technician in a high-volume repair environment and 1 year experience in a supervisory or managerial role
  • Apple Certified Macintosh Technician Certification a plus
  • Experience in Apple operating systems a plus
  • Computer repair certification(s)
5

Computer Repair Technician Job Description

Job Description Example
Our innovative and growing company is hiring for a computer repair technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for computer repair technician
  • Research and evaluate new technologies and peer organizations to find more efficient ways to facilitate the processing of equipment for testing, data sanitization, sales, and recycling
  • Thoroughly documents all items that are processed in relation to the date of processing, item specifications, and disposition method
  • Maintains a contact list of all potential vendors to source/sell material to
  • Responsible for the appropriate use of a University purchase credit card for all purchases associated with this area while maintaining accurate records associated with this card
  • Assists management with all related paperwork and documentation needed in all area specific purchases, non-contractual and contractual vendor selections, and assists with the initiation, renewal, or cancellation of contracts with relation to this area and position
  • Act as the manager on duty in the absence of the department manager and assistant manager
  • Required to cross train and assist the Departments of Central Receiving’s IT Manager with internal help desk requests on a monthly basis or as needed
  • Learn and utilize Python for application and program maintenance for internally developed applications
  • Troubleshoot and diagnose hardware and software issues
  • Replace parts as needed
Qualifications for computer repair technician
  • Possesses strong analytical abilities and is capable of working methodically towards the completion of all repairs
  • Works well unsupervised and as part of the team
  • Understands the responsibility for protecting our customer’s privacy and property
  • Able to prioritize and balance competing needs
  • Possesses a sense of urgency and enjoys a fast-paced environment
  • Maintains a positive and flexible outlook

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