Service Delivery Analyst Cover Letter

In response to your job posting for service delivery analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for training on the use and management of NALCOMIS and R-Supply within the NTCSS systems and current supported Automated Information Systems.

Please consider my experience and qualifications for this position:

• Active Directory experience a plusIL - Chicago
• Communication Skills – Excellent active listening skills
• Proficient in IIS Administration and troubleshooting
• Work experience in L2 or L3 Support
• Work experience in VMWare Infrastructure
• Familiar with server operating systems and its commands/ utilities
• SQL Server knowledge/ Experience
• Be self-motivated planner and organiser with a strong work ethic and high personal standards

I would like to submit my application for the service delivery analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for systems support to staff by maintaining departments hardware/software availability, educating and training staff in the systems application and supporting report production to ensure requests are being met.

Please consider my qualifications and experience:

• Review of process and identify Gaps and increase efficiencies in delivery processes
• Develop surveys or feedback methodologies with Business Unit delegates
• Consistently assess feedback and set satisfaction goals
• ITIL and/or Six Sigma certification preferred
• Good understanding of the Call Center operations and IT infrastructure
• Experience engaging with C-level and other senior leadership
• Project planning, Business analytics and Report generation skills preferred
• Service Now knowledge is an advantage

I would like to submit my application for the service delivery analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance and support to define and document business processes for Production Systems project delivery and Operations & Infrastructure teams.

Please consider my experience and qualifications for this position:

• Knowledge of DHCP & DNS
• Standard and ad hoc report creation
• Undertake analysis of business changes in order to
• Experience conducting analysis and implementation of changes or new initiatives within organisations
• Demonstrated experience using project or implementation methodologies
• Strong experience in using Excel and databases to analyse, manipulate data, investigate data problems and develop reports
• Virtualization , Windows , Storage & OS
• ITIL processes and key performance metrics

I am excited to be applying for the position of service delivery analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for post-implementation and production support for supported systems including analysis of production problems rose by business users.

Please consider my qualifications and experience:

• Continuous process improvement, total quality management, lean, and six sigma
• Business intelligence and data analytical tools (Tableau, QlickView)
• ServiceNow reporting and performance analytics
• Hands-on experience on Unix & Windows OS
• Work closely with the Business Unit to assess needs and requirements
• Represent the needs of the Business Unit back to the Enterprise Technology team
• Communicate and interact with technology teams to ensure BU positive perception of IT
• Respond to requests for assistance in a timely manner and able to troubleshoot and escalate as necessary

I submit this application to express my sincere interest in the service delivery analyst position.

In my previous role, I was responsible for systems support to staff by maintaining departments’ hardware/software availability, educates and trains staff in the systems application and supporting report production to ensure requests are being met.

Please consider my qualifications and experience:

• Disciplined and structured
• Technical aptitude and familiarity with the utilization of complex databases
• Demonstrable experience in the relevant field/industry
• Very good client service orientation and impeccable relationship building skills
• Excellent attention to detail with exceptional analytical skills
• Display an aptitude and proven track record for overseeing the execution of improved service delivery
• Very strong leadership qualities that support a strategic development approach
• Personable, with excellent communication skills (both written and spoken)