Client Service Delivery Cover Letter

I would like to submit my application for the client service delivery opening. Please accept this letter and the attached resume.

Previously, I was responsible for end to end review and analysis of client requests to proactively identify downstream gaps or issues.

My experience is an excellent fit for the list of requirements in this job:

• Strong control knowledge and application, including understanding and managing the inherent risks
• Authentication, authorization, encryption mechanisms (LDAP, RADIUS, TACACS+, PKI, SSL, SSH)
• Intrusion detection systems (network based, host based, signature)
• Analytical mindset with excellent problem-solving skills
• Entrepreneurial mindset and the willingness to work in a fast-changing environment, with a passionate team of colleagues
• Solid understanding of business trends across a broad range of topics as well a more in-depth knowledge in one or two areas such as digital trends, start-up ecosystem in a sector, disruptive technology applications in Consumer, Industrial, or Pharmaceutical and Medical Products sectors
• Monitor and expand usage of Boardvantage MeetX via proactive outreach
• Work with internal stakeholders (Product Management, Sales, Commercial Management) to address and represent any market-specific user needs and requirements

I submit this application to express my sincere interest in the client service delivery position.

In the previous role, I was responsible for end-to-end administrative support and assist in maintaining the integrity of IT Service Asset & Configuration Management (SACM) in CMDB.

Please consider my experience and qualifications for this position:

• Have in‐depth knowledge of performance improvement philosophy and implementation
• Possess strong familiarity with industry trends and best practices, and have a perspective on how to advance the current state of play
• Self-starter, team player, thought-leader
• Detail-oriented, accurate, highly-organized
• End to end ownership of business relationship for a full account or for a strategic program
• Acts as single point of contact towards a group of clients
• Coordination and follow-up of client’s activities
• Direct interaction with the client’s project management team

I would like to submit my application for the client service delivery opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for overall oversight to end-to-end client process management (which includes, but is not limited to client experience, business experience, management of information and data flows, management of people and technology/system resources etc) and work with other stakeholders to achieve efficiencies.

Please consider my experience and qualifications for this position:

• Change Leadership – Leads through vision and values and models leadership behaviors
• Planning/Organizing - Prioritizes and plans work or project activities
• Character - Demonstrates unquestionable integrity in every aspect of work and dealing with others
• Administrative Management - Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely activity and performance reports
• Problem solving - Solid multi-tasking and problem resolution abilities
• Technical skills – Experience qualifying, troubleshooting, and resolving technical problems in a multi-server environment
• Project management – Experience organizing, prioritizing, and facilitating complex work plans
• Airline experience – Good understanding of airline business processes and priorities

I submit this application to express my sincere interest in the client service delivery position.

In my previous role, I was responsible for escalation and management of Infrastructure issues by liaising & communicating with service provider and business throughout the end to end process.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Solid communication skills especially in a complex and multicultural environment
• Regular client contact, both in regular service review calls/meetings, and on ad-hoc, day-to-day basis
• Prior involvement or experience working on financial services systems projects
• Self starter, proactive, and objective
• Experience with Cisco Routers, IPSec VPN, F5load balancers, Cisco ACS, Riverbed Steelhead appliances, TCP/IP, UDP, DHCP, DNS, MPLS, EIGRP, BGP, HSRP, FTP, SFTP, STP, RSTP, TACACS+, RADIUS, SNMP, Solarwinds, ServiceNow and vendor support case handling
• Effectively present information and respond to questions from groups of Senior Managers, customers, and co-workers
• Experience in working with senior management to align strategies and solutions
• A creative thinker that is adaptable, pragmatic and a practical problem solver

I submit this application to express my sincere interest in the client service delivery position.

In my previous role, I was responsible for input and feedback to Product Management so they can make changes and updates to the End to End Portfolio as required.

Please consider my experience and qualifications for this position:

• Defining project scope based on the client needs and requirements
• Monitoring the plan and schedule for content production, supported by the Account Executives
• Monitoring the plan and schedule for system development, supported by the IT Project Manager
• Monitoring of deliverables towards contractual or verbal agreements
• Identifying and managing project risks, managing deviations & change requests
• Project status reporting to client and company management
• Coaching & mentoring of junior project/account team members
• Continuous improvement of project processes