Service Delivery Manager Cover Letter

I submit this application to express my sincere interest in the service delivery manager position.

Previously, I was responsible for iTIL-compliant service management to assigned customers and ensuring that Services are delivered in a manner that achieves the service level agreements.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience of managing multiple projects focused on delivery and client satisfaction
• Builds strong relationships through credible service delivery, escalation point for internal and external issues
• Strong experience in service delivery, ownership of SLAs, managing challenges and multiple stakeholders
• Experience in implementing new services / technology - technical, product and process knowledge
• Evidence of leading continuous improvement initiatives
• Strongly team-orientated - versatile and flexible team member
• Open and excited about change and product development
• Contributes to creating an environment which inspires effective team working

Please consider me for the service delivery manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for iTIL compliant service management to our retail customers (UK Supermarkets), ensuring that Services are delivered in a manner that achieves the service level agreements.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Understand Mission Critical customers' environment and business drivers to leverage new opportunities
• Capable of building and managing Mission Critical support services that are consistent with ITIL management
• International travel with onsite experience will be looked at favorably
• Recognize and resolve customer service issues
• Develops partnering relationships with customers and vendors
• Instills global awareness and business acumen
• Understands basic financial and accounting practices
• Requires financial acumen in terms of monitoring, controlling and reporting budget expenditure

In response to your job posting for service delivery manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for iTIL project management and continual service improvement opportunities across Grid Services to identify and manage improvements to operational service management processes.

Please consider my experience and qualifications for this position:

• Plan in line with ITIL/Prince
• Accountable for delivering Contracts in line with ISO27001 & ISO9001 audit requirements Accountable for the relationship with the sales teams & client contacts
• A strong knowledge of Document Transaction Processing Services operations and production processes
• Experience and knowledge with ISO processes and procedures, compliance, security and audit activity
• Managing complex and diverse teams
• Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including
• Ensure the business and outsourced service providers deliver a quality service to clients
• Maintain and develop relationships with internal clients

I would like to submit my application for the service delivery manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for iTIL technical leadership and mentorship to junior ITIL foundation and practitioner knowledgeable team members.

My experience is an excellent fit for the list of requirements in this job:

• Able to interact with people, and can balance the demands of the customer, with the welfare of our employees
• Confident in operating at all levels of the customers’ business
• Providing regular appropriate feedback on business topics in team meetings
• Show a willingness to succeed when faced with potential difficulties
• Attention to detail, with an aptitude for the development and compliance of processes in a continually evolving environment
• Strong communicator that can work effectively with multi-discipline teams to drive customer issues to resolution
• Experience in managing Tier 1 Telco customer relationships
• Bachelor of Engineering or equivalent experience

Please consider me for the service delivery manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for foundational support and training for the consistent and best practice usage of ITIL disciplines for all of ICS.

Please consider my qualifications and experience:

• Deliver monthly commentary and variance analysis of all deviations from the Service plan
• Drive the correct version of truth on Service Delivery through globally aligned SD metrics and SLAs while embedding the Geography IT model
• Effective Relationships with Geo IT teams
• Ensure escalations are managed to the satisfaction of Geo IT / business stakeholders
• Manages escalated client issues working in tandem with the appropriate Relationship manager
• IOSH (desirable, training will be provided)
• Experience of working in a service environment driven by customer SLAs, performance measurement and personal work targets essential
• Knowledge of service experience concepts and service delivery policies, procedures and their implementation essential