Service Delivery Lead Cover Letter

Please consider me for the service delivery lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for oversight and management for the Change Management processes for I&TS IT globally, including alignment to the Enterprise Level Change Approval Board.

Please consider my qualifications and experience:

• Familiarity with continuous deployment and DevOps concepts
• Relevant industry recognized certifications (ITIL, Development, Microsoft)
• Experience in F&A or Procurement
• Experienced Web Development with J2EE and WebSphere using applets, servlets, JSP, XML, Stored Procedures, enterprise java beans, database trigger events, SQL, and Web Services
• Strong working knowledge of HTML, JavaScript, and CSS
• Experience with SQL Server Integration Services – SSIS and SQL Server
• Proficiency in various software applications, including Microsoft Office
• Excellent English (minimum), other languages (desirable)

I am excited to be applying for the position of service delivery lead. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for comprehensive enterprise Touch Labor functions for incident management, account management, problem management, and request fulfillment using BMC Remedy ITSM tools.

Please consider my qualifications and experience:

• Experience in Wholesale Lending operations
• Wholesale Lending operations management experience
• Commercial Loan Servicing experience across multiple asset classes
• Proven history of successful implementation of process improvement with evidence of efficiency gains, cost savings
• Experience managing multi geography teams, including onshore offshore teams, with a span of control of 30
• Local Singaporean or Malaysian with SGP PR or EP
• Enthusiastic and motivational supervisor – can motivate and lead a team
• Fluency in English and one other European language related to service delivery (advantage)

I am excited to be applying for the position of service delivery lead. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical and procedural advice, assistance, support, and Incident/Request resolution to the full complement of CLIENT systems, hardware and software.

Please consider my qualifications and experience:

• High level of experience in project, change and risk management
• Experience of working with learning delivery platforms or Learning Management Systems (LMS)
• Deep understanding of emerging support landscape, outsourcing models and self-service
• Strong analytical and project management skills, with experience building and implementing strategies
• Demonstrate strong communication and influencing skills, when working with global virtual cross functional internal and external partners
• Previous experience managing Credit Agricole as a customer
• High attention to detail, accuracy, and quality
• Proficient in PC / Mainframe applications

I am excited to be applying for the position of service delivery lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for comprehensive enterprise Touch Labor functions for incident management, account management, problem management, and request fulfillment using ServiceNow ITSM tools.

Please consider my qualifications and experience:

• Experience in team interactions
• A clear understanding of the pressures and conditions to deliver consistent quality service
• Enthusiastic and determined individual with a persistence to drive solutions
• ITIL certification, equivalent experience
• Working knowledge in domain of infrastructure (LAN/WAN/Voice), digital technology, storage, end-user devices and print
• Broad based, well rounded technical background
• Knowledge of new technologies or exploring them to gain expertise
• Good collaboration, communication and teaming skills

I would like to submit my application for the service delivery lead opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for oversight for the service management processes that provide consistent interfaces between customers and service providers in the areas of incident, request, problem, configuration, and change management are adopted and managed across the enterprise;.

My experience is an excellent fit for the list of requirements in this job:

• Conflict resolution, facilitation, negotiation
• Accountable for representation of security principles in the Enterprise Architecture program of Novartis Represents IS&RM in the overall Novartis Architecture Board and ensures the IT Security related architecture standards, blueprints and overall governance is aligned with and – where necessary – integrated in the broader Enterprise Architecture governance
• Platform Security Engineering The role will also ensure a system security review service is available, allowing project managers or system owners to have their system assessed from an IT security (architecture) perspective
• Very advanced computer and analytic skills
• Superior understanding of program costs and financial impacts
• Advanced written and verbal communication skills in English (min B2) and Spanish (min B2)- manages internal and external/client communications with individuals at all levels
• Data Centric - Proficiency with SQL (querying, analyzing and mapping data)
• Interest in travel and a passion for communications and technology is essential, travel sector experience is not