Director, Service Delivery Cover Letter

In response to your job posting for director, service delivery, I am including this letter and my resume for your review.

In the previous role, I was responsible for capacity, financial, availability, service level and IT service continuity management for all of the service delivery areas.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience delivering and supporting large scale enterprise desktop and end user device management platforms such as Altiris, Casper, WSUS, Tanium and AirWatch/MobileIron
• Create the strategy for unified communications and collaboration technologies including email, chat, blogging and video conferencing
• Act as a single point of contact and advocate for AET client needs related to delivery of IT services
• Reports to senior AET management and Business leaders on all production outages
• Assist clients with meeting IT needs to achieve business objectives
• Partner and oversee relationships with clients and IT leadership
• Provide thought and strategic leadership
• Define, prioritize and achieve strategic objectives

I would like to submit my application for the director, service delivery opening. Please accept this letter and the attached resume.

Previously, I was responsible for strategic content input, acts as an approver of the IT architecture direction and converts the IT and Business strategy into actionable and supportable systems in the IT Delivery Framework.

My experience is an excellent fit for the list of requirements in this job:

• Manage client engagement at senior leadership and CXO level
• Deliver on financial goals for individual accounts and the program as a whole
• Expert customer service and partner management skills
• Advanced Excel and Word skills / Proficient in MS Outlook and PowerPoint
• Experience with HR policy administration, process improving, and/or HR Service Delivery
• Demonstrated success leading multi-disciplined/virtual work teams to respond to business needs
• Process Orientation and Continuous Improvement
• Experience with HCM/HR Systems (Work Day, SAP)

In response to your job posting for director, service delivery, I am including this letter and my resume for your review.

In the previous role, I was responsible for management and oversight on M&A projects focused on IT work streams, including IT Infrastructure Integration, Data Center Migration, Application & Data Integration / Separation / Rationalization, Information Security Risk Management, IT Synergies and Dis-Synergies.

My experience is an excellent fit for the list of requirements in this job:

• Advise clients on new business
• Identify all client stakeholders, establish communication channels and track progress metrics
• Advise on IT risks, costs and benefits
• Manages relationships between AET and suppliers to ensure service levels are monitored and followed, as indicated in terms of agreement
• Has prior relevant IT and business/industry work experience including architecture design and deployment, systems life cycle management and infrastructure planning and operations
• Requires leadership experience in managing client relationships (internal/external)
• Requires strong people leadership experience
• Strong business acumen and operational experience

I am excited to be applying for the position of director, service delivery. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical assistance to the planning, design, installation, modification, and operation of telecommunications and information systems capabilities.

My experience is an excellent fit for the list of requirements in this job:

• Specific domain knowledge of End User Computing environment, Service operations and managing complex Infrastructure projects
• Knowledge of multiple business and technical environments, covering a large range of business functions and capabilities, including regulatory requirements
• Responsibilities include services integration/oversight for vendors and/or suppliers
• Deep knowledge and understanding of the IT Service Industry operations of trends and demands of changing markets in the digital landscape
• Highly presentable, confident individual able to quickly establish authority and influence
• Understanding of the industry trends, market dynamics, and key performance indicators
• In depth knowledge of the ITIL, COBIT framework and how to effectively operationalize these processes to drive service excellence
• Strong knowledge of enterprise technology infrastructure

I would like to submit my application for the director, service delivery opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management.

My experience is an excellent fit for the list of requirements in this job:

• Customer Focus – Demonstrates interpersonal savvy, works collaboratively and builds relationships with all customers, domestic and global, across the organization
• Professional who works well with different cultures and interpersonal styles
• Experience in developing customer fulfillment programs
• Experience with transformation projects and process improvement
• MBA , qualified or part qualified accountant desirable
• Superior and demonstrable business partnership experience
• Excellent knowledge of the Purchase to Pay processes, including the impact of these processes on internal business partners and suppliers
• Knowledge of SAP and ARIBA Purchase to Pay & Supplier Information Management is desirable