Delivery Service Manager Cover Letter

In response to your job posting for delivery service manager, I am including this letter and my resume for your review.

Previously, I was responsible for day-to-day oversight and management of the Red Classic IT application development unit, all services and activities.

Please consider my qualifications and experience:

• Working knowledge of Microsoft Office (inc Project)
• Familiar with Agile methodologies (Scrum or Kanban)
• Bilingual, Spanish and English, in written, verbal, and read capacities
• Develops and foster a consultative relationship with clients and vendors to be seen as a trusted and valued member of their team
• Manages relationships with clients’ vendors and agencies
• Understands and practices strong communication skills
• Focuses, understands and contributes to the strategic goals and plans of our customers and their vendors as it relates to their contracted services
• Understands and demonstrates appropriate internal communication and escalation of critical issues or relationships impactful to client relationships

In response to your job posting for delivery service manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for industry knowledge and experience, industries may include but not be limited to financial services, insurance, manufacturing, retail, or utilities.

Please consider my qualifications and experience:

• Has experience managing people and leading a big team
• Technical expertise is an advantage
• Support key business transformations to be integrated into Service Delivery
• NEW SERVICES - Ensure Service Design and Transitioned Services meet all Service Acceptance Criteria and fit the delivery model
• RUN - Releases associated with existing services fully signed off
• DEPLOY – Ensure ALL serious issues are completely resolved for new Services during PGLS and BEFORE transition to RUN operations
• OPERATIONS - support the Tactical model for Global IT Services
• Efficient IT Service Operations & Service Risk Management

I would like to submit my application for the delivery service manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for leadership during development and implementation of Data Services initiatives including working with applications, technical support, and operations during design, development, and implementation.

Please consider my qualifications and experience:

• Monitor performance against agreed Service Level Agreements
• Ensure timely publication of client reporting to clients and Relationship Manager for discussion at service review meetings
• Attend service review meetings with Relationship Manager
• Arrange and host client visits to our business ensuring agenda and relevant personnel attend
• Working in partnership with Relationship Management and other internal stakeholders to ensure service quality is maintained and that issues are communicated and escalated in a timely manner
• Review and maintain Service Level Agreements with clients
• Ensure incidents and breaches are notified to clients in a timely manner
• Working in partnership with Relationship Management and Change Delivery to support any new or changes to service requests from clients

I am excited to be applying for the position of delivery service manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support for internal and external financial audits including but not limited to SOX, ISO, Order to Cash and Resale Certificate Compliance.

Please consider my experience and qualifications for this position:

• Establish trusted partnership with business partners to accelerate business goals via valuable IT solutions
• Partner with, and influence service leaders and teams to implement service strategy framework
• Assess common needs across internal stakeholders of our services, partnering to determine opportunities, drive aligned VSO utilization and service engineering best practices
• Develop and educate team to drive cross business alignment, impact and problem resolution
• Create and maintain service dashboards to drive insights and promote health of service strategy
• Partner effectively on behalf of the business cross-functionally, aligning with our partners to drive key strategic processes and initiatives for measurable business results
• Drive quality innovation (Experiments and POCs), anticipating risks, performing formal and informal gap analysis, design solutions and the change management process
• Define and implement service strategy support processes, building quality reviews into service operations

In response to your job posting for delivery service manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for outreach initiatives, including but not limited to student orientation, loan exit counseling, financial aid initiatives and community events.

Please consider my experience and qualifications for this position:

• IT literate in MS Office (particularly eMail and Excel), and service desk systems essential
• FM industry experience
• Experience of Service Delivery in an associated and relevant environment
• Experience of managing significant technical multi-disciplinary, multi-site Projects
• Experience of working with Configuration and Document Management systems
• Good understanding of generic processes and techniques used in Service Delivery Management activities in a relevant background
• Good understanding of generic processes and techniques used in Project Management activities including Project Lifecycle in a relevant background
• Good working knowledge of Microsoft tools Excel, Word and PowerPoint