Retention Representative Cover Letter

I submit this application to express my sincere interest in the retention representative position.

Previously, I was responsible for mastermind or AutoAlert experience.

My experience is an excellent fit for the list of requirements in this job:

• Maintain, update and follow established sales, training and support processes for customer
• Experience in face to face sales, not including retail
• Intermediate knowledge in Microsoft Word, PowerPoint, Excel and Outlook
• Knowledge of TaxWise Desktop, TaxWise online and COM
• Experience in HTML based development using visual studio
• Experience in accounting, and/or bookkeeping
• Previous customer service experience and training preferred
• Fluency in Mandarin & Cantonese, highly preferred

In response to your job posting for retention representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for b2B, Customer Service / Telephone sales experience.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• CSG billing software experience preferred
• Proficiency in a second language other than English, preferred
• MLTC or Senior Program experience, preferred
• Good judgment, capacity to take initiatives and make decisions
• Able to understand policy and procedures and willingness to follow each
• Efficient with AS400 (Mocha) billing system
• Strong computer skills using Windows based systems
• Good listening and phone skills

I am excited to be applying for the position of retention representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for fluency in Russian, highly preferred.

My experience is an excellent fit for the list of requirements in this job:

• Outlook experience preferred
• Proficiency in Russian, highly preferred
• Proficient use of CRM system (Salesforce experience preferred)
• Tolerate stressful situations with customers
• Demonstrated leadership among peers
• Speak and listens effectively with customers, associates and vendors
• Effectively communicate to and train associates
• Articulate with demonstrated strong verbal and written communication skills

I am excited to be applying for the position of retention representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for proficiency in Mandarin & Cantonese, highly preferred.

Please consider my qualifications and experience:

• High school education to level standard and/or vocational education/college level education
• Comfortable communicating (both oral and written) to customers and members of the organization such as support team, sales team and all levels of management
• Knowledgeable in Microsoft Office Products, Outlook, Excel, PowerPoint, Salesforce
• Fluency in Urdu, highly preferred
• Consistently meet defined metrics for the Retention Representative role
• Be dressed to impress
• Problem solver with effective persuasion skills
• Knowledge of Business Telecom complexities

I am excited to be applying for the position of retention representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for positive and willing to learn.

Please consider my qualifications and experience:

• Managed Long Term Care and or Senior Programs Experience, preferred
• Fluency in Urdu, Bengali, Hindi strongly preferred
• History of great attendance
• Healthcare experience and/or sales or business development
• Intermediate computer skills with an emphasis on Microsoft Word, Excel, Access, and PowerPoint (or graphics equivalent)
• Experience in Continuing Education
• Retention or Lead generation experience strongly preferred
• Exhibit good judgment, decision-making, and problem solving skills