Retention Cover Letter

Please consider me for the retention opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership, motivation and support to ensure established objectives in retention, service, quality and productivity are achieved in a rapidly changing environment that supports multiple product lines.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Shows a commitment to self and others by maintaining disciplined work habits
• Successful experience in a professional office environment
• Advanced knowledge of customer retention principles and practices
• Advanced search engine marketing knowledge
• Sales Skills – Previous telesales or contact centre experience
• Product Knowledge – Financial services experience
• Managed care or government program experience is preferred
• To ensure subscriber retention on the entire postpaid base by minimising churn so as to positively contribute to Circle Net Adds

I submit this application to express my sincere interest in the retention position.

Previously, I was responsible for post-sale demonstrations on Comcast Cloud Solutions products and services to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.

Please consider my experience and qualifications for this position:

• Excellent analytical skills and problem solving skills to help identify trends, opportunities as it relates to Renewals and Sales and turn insights into recommendations for the team
• Experience with extracting and preparing data from a CRM highly preferred
• Highly motivated, passionate individual, organized with strong attention to detail
• Experience working on student retention initiatives
• Prior customer service, collections, and/or sales experience preferred
• Strong sales, customer service, telephone and public relation skills
• Able to follow through and maintain merchants informed on next steps
• Fluency in the English and Spanish languages (speaking, reading, and writing)

Please consider me for the retention opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for strategic and day-to-day leadership for the entire Business Class Retention organization and related call centers.

Please consider my experience and qualifications for this position:

• Ensureseamless onboarding processes for newly acquired customers to give complete information on products and service
• Account & Base Management/Ring Fencing of Relations Base especially for the HNI customers (HNI/Club 10 and VRE-high valuecustomers) – To enhance Revenue
• To hold customer engagement programs to obtain information on customer insights/market feedback and to increase customer loyalty
• To identify, build and executerobust predictive churn activities (for postpaid and HV prepaid base) and working with cross functional teams to reduce the gap in product and process that are churn impacting
• To support and align to new business requirement – M-pesa(onboarding and base management)
• Investment Advisor Representative (preferred)
• Retirement Services background preferred
• Sales environment experience working in a demanding sales environments and experience with quota based goals

Please consider me for the retention opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for ongoing insight on the key performance metrics and drivers of our business to ensure the entire team is informed and focused on the most important factors affecting our customers.

Please consider my qualifications and experience:

• Uses discretion to resolve client issues and refer issues as appropriate
• Excellent skills in analyzing financial information, forecasting trends, ROI analysis
• Experience with maintaining and executing Production Processes
• Computer literacy in Microsoft Outlook or equivalent, Excel and Word
• Community/Field experience
• Experience working with nursing students or students in health related fields of study
• Data entry skills, customer service skills and knowledge of contracts and limited legal terms, knowledge within healthcare industry is preferred
• Demonstrates expertise in collections and negotiations practices and techniques

I am excited to be applying for the position of retention. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for solutions/recommendations & up-sell products utilizing superior product knowledge.

Please consider my qualifications and experience:

• General computer skills, including spreadsheets and email
• Significant experience motivating and inspiring employees in large (500+) contact center environment
• Experience collaborating and coordinating in geographically dispersed organization
• Proven characteristics of a motivated, self-driven leader who leads by example promoting a high-performance culture
• Excellent work ethic, leadership skills, interpersonal, communication and organizational skills
• Use passion and creativity to rally support for the ideas that will advance our initiatives
• Travel to support business objectives
• Dedicated to developing and executing winning strategies in a fun and engaging environment