IT Support Analyst Cover Letter

I submit this application to express my sincere interest in the IT support analyst position.

In my previous role, I was responsible for level 1 and 2 technical support for all client applications, systems, software and hardware within negotiated Service Level Agreements (SLAs).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Maintenance of a professional, efficient and friendly relationship with Group technical staff
• Adherence to Company and IT Health and Safety policies for a safe working environment
• Able to provide a high level of support with a customer first attitude
• Apply a high sense of urgency to all tasks
• Communicate technology into business terms with customers at all levels
• Actively collaborate with vendors and other support teams for problem resolution
• Analyze information and use logic and process to address work-related issues and problems
• Provide careful attention to detail

I would like to submit my application for the IT support analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for iTeam Service Desk Level 1 telephone/email support of PC hardware, software, mobile devices, enterprise applications and users to North American client-base.

Please consider my qualifications and experience:

• Technical knowledge of Cisco routers, Aloha POS hardware and software, Windows operating systems, iOS preferred
• Technical knowledge of A/V equipment supporting home office conference rooms preferred
• Understands telecommunications, PBX, VOIP, SIP preferred
• General experience in MS Server environments
• Strong experience with Java, J2EE support
• Experience in handling non production environments support coordination
• Experience working in large IT programs and projects that need working in a complex multi-vendor environment
• Demonstrated strong technical knowledge of Microsoft Windows, Microsoft Office 365, mobile technologies, email technologies and applications various Internet technologies

Please consider me for the IT support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.

Please consider my qualifications and experience:

• Able to function effectively under pressure manage multiple initiatives
• Perform well in a team environment, with staff at all levels, to achieve business goals
• Available to work weekends and overnight hours as needed
• Hands on experience supporting Mac OS X, Windows 7 & 10 and Office 365
• Knowledgeable of troubleshooting Mac & PC hardware, software
• Understanding of Active directory and Connectivity
• Proven experience in a customer service support role
• Strength in analyzing problems and making decisions

Please consider me for the IT support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support for end-users by installing, configuring, and troubleshooting client systems hardware, software and mobile devices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrate proficiency in verbal and written communication skills
• Manages and works on more than one task at a time
• A+ Hardware Accreditation
• Experience with deploying enterprise software remotely
• Basic exposure to IT ticketing systems
• Experience in IT Support role preferred
• Experience supporting business facing applications preferred
• Background in food & beverage industry preferred

In response to your job posting for IT support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for onsite and telephone support for problem resolution relating to both technology and software applications as well as the Site Operational and Security Camera systems.

Please consider my experience and qualifications for this position:

• Proficiency with Murex, SQL, Java and working in a UNIX environment
• Previous Law Firm and customer service experience is preferred
• Familiarity with a wide range of standard computer hardware and software
• Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problem
• Experience of SQL (T or PL)
• Opportunity to develop professionally
• Extensive knowledge of Windows desktop environment (Win7, Office, hardware)
• General Knowledge of Windows Server environment