Guest Experience Manager Cover Letter

I would like to submit my application for the guest experience manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for oversight and direction to the concierge team in the operating unit in accordance with the organization's policies and procedures.

Please consider my experience and qualifications for this position:

• Able to co-envision and co-create new products and services with guidance
• Able to extend and refresh existing offerings to take them in new directions, with guidance
• Equipped with strong presentation, verbal and written skills
• Be self-directed toward excellent work outcomes
• Finger on the pulse of current trends
• Unique drive to continue pushing the product or service concepts forward
• Knowledge of statistics and experience applying to datasets
• Experience building and managing relationships and interface with all levels of management, including senior management

Please consider me for the guest experience manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for concierge services to help make the stay of patients and their families as comfortable as possible.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Possesses international working experience
• Has regular and close contact with hotel guests
• Ensures that brand standards are implemented and adhered to
• Answers all internal guest satisfaction surveys and social media feedback received
• Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour
• Is the guests' voice within the hotel
• Comfortable working as a collaborator, and able to effectively share point of view and expertise
• Able to influence through articulating concepts clearly and in a compelling way and with solid design skills to support it

I submit this application to express my sincere interest in the guest experience manager position.

In the previous role, I was responsible for insight to maximize marketing and sales investments and impact based on qualitative and quantitative decision making.

Please consider my qualifications and experience:

• Previous experience in one of the following industries Consulting, Consumer Packaged Goods, Finance, Retail and/or Hospitality
• Expertise in the tools found in internationally recognized continuous improvement systems
• Knowledge of MS Office products, Excel, Powerpoint, Word and Access
• Experience successfully navigating a complex, matrixed environment is key
• Works with the Guest Experience Managers to create weekly Guest Experience Team schedules
• Ensure staff uses guest interaction skills
• Working with the Luxe, Strategic Planning, define the research and quantitative measurement of Customer Satisfaction and Reputation Performance Score, and build a first-hand understanding of the current customer experience as seen through customers' eyes, across all touch points
• Support the Brand Experience team on the implementation of Brand concepts and programs and monitor the process of measuring brand compliancy

I am excited to be applying for the position of guest experience manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for countrly level split and support to the commercial and category teams in understanding the COGS impact of the project.

My experience is an excellent fit for the list of requirements in this job:

• Define and communicate the luxury Customer Experience vision by fully engaging with the Senior Leadership team and other key stakeholders
• Provide our stakeholders with relevant insights / guest performance indicators (Performance Reports, Quarterly reviews…)
• Set high standards of quality in order to delight our customers and positively impact learners
• Prioritize, focus and drive Guest experience improvement efforts across our organization
• Identify how we perform and determine what matter most to our different Guest profiles over time, brand and location
• Highly organized, resourceful, collaborative, quick learner and able to handle multiple projects simultaneously
• Working knowledge of PC software programs (MS Word, Excel, Access, Outlook and PowerPoint)
• Capacity to work independently and with stakeholders in order to enhance the Guest Experience relevant / innovative products, services and programs of Food & Beverage

In response to your job posting for guest experience manager, I am including this letter and my resume for your review.

Previously, I was responsible for statement of Work and Scope of Work to the vendor outlining functions of a new concierge role.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Be self-directed towards excellent work outcomes
• To maintain a visible presence in the hotel lobby and guest areas conveying and ensuring a professional, friendly and efficient impression of the Hotel at all times
• Ensuring guest satisfaction at all times by providing and ensuring high quality personalized and tailor-made services throughout their stay and guest experiences, in order to enhance satisfaction and loyalty
• Contributing to continuous improvement of the guests’ experience and online reputation
• Being across knowledge of the hotel facilities, services and events and the surrounding area and actively promote them all amenities and programs offered by the company
• Analysis the quality reports and audits and provide action plans and recommendations accordingly to the needs and targets of the company and the hotel
• Evaluation of guest’s problems and/or complains and implement preventive and corrective actions
• Training of team members, ensuring that they have the necessary skills to perform their duties with the maximum efficiency and productivity