Guest Relations Cover Letter

Please consider me for the guest relations opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for family-style service to guests – answering questions and providing directions in non-gaming areas of the resort.

My experience is an excellent fit for the list of requirements in this job:

• Fluent in English and local languague
• Professional and welcoming attitude
• Articulate and able to speak in front of small groups
• Experience managing multiple calendars and appointments
• Experience with data entry, scanning and database systems preferred
• Knowledge of Opera/Fidelio
• Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines
• Arabic speaking applicant is preferred

In response to your job posting for guest relations, I am including this letter and my resume for your review.

In the previous role, I was responsible for and/or reinforces instructions to the patient and family regarding activities before and after diagnostic imaging/ GI procedure; assists in the assessment, planning, implementation, evaluation, and documentation of patient/family educational needs so that adequate information is communicated.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Physical requirements require moderate lifting (up to 40 lbs), standing for extended periods and walking and climbing stairs on a daily basis
• Proficient knowledge of Microsoft Outlook and Microsoft Office (Word, Excel)
• Bachelors in Health Services, Social Work or related field
• Knowledge in Front Office systems
• Flexible to work on shifts schedule
• Previous experience in a healthcare setting or knowledge of medical terminology preferred
• Follows-up with guests who expressed a concern/issue to ensure complete satisfaction
• Answers guest questions and directs guests within the Executive Lounge

I submit this application to express my sincere interest in the guest relations position.

In my previous role, I was responsible for a safe, comfortable environment that meets the needs of the patient, family members and visitors.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Understands how to manage information
• Understands need for data integrity and pays attention to maintaining accurate and timely data
• Nice, warm and courteous
• Maintain a professional appearance and grooming
• Able to maneuver or type on the keyboard for work purposes and operate miscellaneous office equipment
• Computer literacy and previous experience with Microsoft Office products and Opera
• Enjoy interacting with people in a fast paced environment
• Previous customer service, guest relations, and hospitality training and experience preferred

I submit this application to express my sincere interest in the guest relations position.

Previously, I was responsible for service recovery as needed and assists with resolving patient and family concerns using the Respond with H.E.A.R.T.

My experience is an excellent fit for the list of requirements in this job:

• Previous experience in a Theme Park environment preferred
• Knowledge of room attendants daily procedures
• Housekeeping background are an advantage Guest Relations Manager Competency
• Be tactful and professional
• Show initiative new ideas to higher impact guest satisfaction and loyalty
• Display a positive attitude and approach
• Be self-motivated, positive and highly self-disciplined
• Microsoft office suite (Word, Excel, PowerPoint, Outlook) and familiarity with databases (Peak15 and QuickBase)

In response to your job posting for guest relations, I am including this letter and my resume for your review.

In my previous role, I was responsible for leadership and expertise in the development, implementation, oversight and evaluation of reputation management programs for the system.

Please consider my experience and qualifications for this position:

• Knowledge of delivering exceptional customer service
• Enthusiastic willingness to be present as the face and voice of Related
• Prepare a daily list of VIP arrivals for following day and perform room inspections for VIP reservations prior to their arrival and assure all VIP guests are greeted and given courtesy calls during their stay
• Co-ordinate the ordering of all guest amenities to assure each guest receives the appropriate amenity prior to arrival
• Supervise the GRO’s and complete their rosters, making sure they complete all duties on their shift
• Attend to complaints and solve problems of hotel guests
• Maintain maximum presence and exposure in hotel lobby
• Friendly, engaging, flexible, and a positive attitude