Guest Relations Manager Cover Letter

In response to your job posting for guest relations manager, I am including this letter and my resume for your review.

Previously, I was responsible for highest level of personalized service including Front Office duties such as check-in and check-out, Food & Beverage Service and Butler service.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Established reputation for using various methods of training
• Strong leadership, listening and relationship-building skills
• Understand how to develop and evaluate a training plan based on business trends, needs and modify if needed
• Strong attention to detail – excellent editing and proof reading skills
• Strong analytical skills – experience interpreting trends, research and metrics to design and implement new programs, processes and systems enhancements
• Develop long term goals and objectives
• Knowledge of MARSHA, Opera/FSPMS, LightSpeed
• Fluency in German, French

In response to your job posting for guest relations manager, I am including this letter and my resume for your review.

Previously, I was responsible for advice and counsel to managers and staff regarding HR services, practices, policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Has a flawless track record of being associated with successfully managed & established venues that have a strong database management system in place
• Has very good organizational skills
• Is adamant to become a role model in achieving highest guest satisfaction
• Has to be highly skilled in the use of all social media channels
• Update and maintain guests’ history and database of most frequent/relevant guests of the property
• To keep close contact with guests for feedback, complaints and compliments for relevant follow-up and action
• Ensure that rooms are blocked for VIP guests according to past history
• Create an In the Know hotel experience for VIP and special guests in order to distinguish our brand from the competition

I am excited to be applying for the position of guest relations manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for leadership for implementation and is accountable for ensuring that procedures, practices, and policies are in place in order to comply with current and future regulations, policies, procedures, and practices.

Please consider my experience and qualifications for this position:

• Japanese Native Speaker or Fluent in Japanese speaking
• Diploma or Certificate in Hotel Management
• Motivated and Team Builder
• Manage all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future guests and VIPs
• Monitor and manage guest metrics, reviews and requests
• Supervise team members and coordinate their daily activities
• Completed training in Hotel Management or equivalent qualification
• Assertiveness and responsibility

I submit this application to express my sincere interest in the guest relations manager position.

In my previous role, I was responsible for a personalized service to all the guests, fully aware and following the hotel standards and procedures.

Please consider my experience and qualifications for this position:

• Maintain a professional appearance and high standard of personal hygiene and presentation
• Understand international manners and etiquette
• Provide personal service
• Partnering with Director of Guest Relations to plan, execute and implement new initiatives designed to increase Market Metrix scores in the areas of “Welcome,” “Pampered” and “Cared About”
• Partners with Director of Guest Relations in the planning and execution of all pre-arrival, arrival and post-departure of VIP guests
• Have correct knowledge of in room etiquette
• Hand pressing of guest’s clothes
• Knowledge of housekeeping terminology

Please consider me for the guest relations manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for input and enforces compliance with Choice Hotel International policies and procedures for procurement related programs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• To ensure that all guest complaints and requests are handled promptly, resolved effectively, to ensure repeat business and open and clear communication with all concerned
• Diploma in Hospitality Management or equivalent qualification
• Knowledge of Opera is preferred
• Attention to detail and high level of creativity
• Seasonal Labor planning, employee scheduling and efficient labor deployment
• High aptitude to resolve issues that align with Company image
• Experience in a 4 or 5 star resort preferred
• Working knowledge of Microsoft Office programs and LMS Hotel systems