Guest Experience Host Cover Letter

I submit this application to express my sincere interest in the guest experience host position.

In my previous role, I was responsible for high quality service to guest according to brand standards and that policies and procedures are consistently applied.

Please consider my experience and qualifications for this position:

• General knowledge of the city preferred
• Serve as Guest Experience Host at the Belasco with a focus on selling Premium Seating and Experience options night of show
• Serve as Guest Experience Host at the Observatory North Park with a focus on selling Premium Seating and Experience options night of show
• Serve as Guest Experience Host at the Varsity with a focus on selling Premium Seating and Experience options night of show
• Schedule flexibility, including evenings, weekends, and holidays
• Serve as Guest Experience Host at Masonic with a focus on selling Premium Seating and Experience options night of show
• Serve as Guest Experience Host at Aragon Ballroom with a focus on selling Premium Seating and Experience options night of show
• Previous experience as a Front Desk Host or Hospitality background

I am excited to be applying for the position of guest experience host. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for a courteous, efficient, helpful, and entertaining service to our guest by asking open-ended questions, anticipating guest needs, and providing assistance with ticket selection.

Please consider my qualifications and experience:

• Maintains an up to date listing of all activity suppliers, boutiques and restaurants frequented or of possible interest to guests
• Familiarize with the updated current arrivals list and acquaint oneself with list of VIP, Returning, and Suite guests
• To actively promote and sell the hotel’s promotional activities and other facilities
• To always be available to handle guest requests and be visible in the lobby or public area, meet guests and record all suggestion and comments received
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices and regulations
• Encourages school guests to complete satisfaction surveys
• Deliver multiple talks and feeds daily to the general public including Touch Pool

Please consider me for the guest experience host opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support to, mentor and coach the TWPZ team of Guest Experience Officers and other customer facing roles to deliver high-quality guest experiences, according to operating procedures and policies, to promote repeat visitation and behaviour change.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience in customer service industry
• Operations (Admissions, Ride Operators, and Entertainment)
• Commercial (Retail, F&B, Photo)
• Commercial (Photo, F&B, Retail)
• Attendance is a mandatory function of this job
• Excellent and refined verbal and written communication skills
• Maintains attraction to the highest standard of cleanliness, and assist guests with inquiries by providing knowledgeable and helpful answers
• Contribute to a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service

I submit this application to express my sincere interest in the guest experience host position.

Previously, I was responsible for friendly, excellent service to all customers entering restaurant while conducting assigned duties according to procedures.

Please consider my qualifications and experience:

• Hosting childrens birthday parties
• Administration including photocopying, filing and post distribution
• Constant observation of Premium areas to ensure guests are receiving personalized service
• Give constant observation of our guests’ seating area and reserved areas to ensure guests are receiving highly personal service at all times and conduct table touches once per night per box
• Oversee premium seating areas and reserved seats to ensure guests are receiving highly personalized service at all times
• Handles guest complaints to the satisfaction of all parties
• Ensure that all equipment is properly maintained and in good working order at all time
• Coordinates with the Head Host with regards to all guest functions and ensure that FO notice boards display current information about hotel services and activities, outlet timings

I submit this application to express my sincere interest in the guest experience host position.

In my previous role, I was responsible for training and coaching as needed to meet customer service expectations (properly greeting guest, interacting with guests, delivering knowledge content.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Actively promoting other experiences/tickets through up-selling
• Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
• Ensure all internal communication is effective and on brand
• Involved in coordination and execution of attraction rides, interactions, workshops, parties and schools
• Ensure all public areas have well stocked displays at point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
• Demonstrate a strong sales approach, maximizing sales goals
• Seek out guest contact and display enthusiasm and boundless amounts of fun energy
• Floats within an area and directly communicates with guests by greeting, explaining, demonstrating