Customer Solutions Representative Cover Letter

I am excited to be applying for the position of customer solutions representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for clear and concise communication of plan information, policies and procedures via telephone or by using a variety of computer and telecommunications technologies/software/systems.

My experience is an excellent fit for the list of requirements in this job:

• Proficient in Microsoft Office Suite, specifically Word, Excel and Access
• Bilingualism, French and English, fluent in the language with no significant limitation (For Verdun location only)
• MS Word, MS Excel and MS power point basic
• Knowledge of tools (EOM, IPACT, BCRIS, SIPCIP, NM1, ARICS, Info Zone, Info Source)
• Experience with CSS (Customer Service System)
• Experience with the payment processes and/or banking knowledge
• Experience evaluating data and drawing logical conclusions
• Consistent in day to day performance

Please consider me for the customer solutions representative opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for detailed systems level support for Dolby technologies to Dolby’s existing and potential broadcast, and online customers via email, telephone, and Case Management system.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluent language skills in English are mandatory
• Excellent verbal and written communication skills, good attention to detail, process oriented, customer focused and ready to take ownership
• Answer incoming calls to process customer orders, answer questions, track deliveries and issue credits when needed
• Process all marketing orders for food service
• Create and distribute customized product guides for all food service customers
• Be a subject matter expert around programs, promotions and new products
• Resolve and report carrier issues
• Maintain and update customer contact and account information

In response to your job posting for customer solutions representative, I am including this letter and my resume for your review.

Previously, I was responsible for technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Self-sufficient and self-motivated
• Proficient in Microsoft Office and Great Plains applications
• LTL knowledge beneficial
• Detailed business review for all client locations
• Diploma of collegial studies (DCS) in administration or equivalent work experience
• Knowledge of IT products and services
• Knowledge of the SAP Business One application
• Knowledge of computer tools such as Word, Excel and Outlook

I submit this application to express my sincere interest in the customer solutions representative position.

In my previous role, I was responsible for technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via a contact center based.

My experience is an excellent fit for the list of requirements in this job:

• Skills and interest in sales and customer service
• Cooperative attitude and team spirit
• Knowledge of and experience with Call Work Optimization (CWO)
• Negotiation experience, such as negotiating payment arrangements or settlements with customers
• Experience interfacing with internal and external clients, such as other departments, utilities, governmental agencies and customer groups
• Experience identifying issues and resolutions, decision making, and results delivery
• Proven experience of sales order management for African and Middle East customer base
• Experience of working in multinational organizations with a matrix environment

I would like to submit my application for the customer solutions representative opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for consultation and training for supervisors/managers and or employees on HR systems, tools, processes, compliance, policies, etc.

My experience is an excellent fit for the list of requirements in this job:

• Escalate issues to involved teams for resolution when appropriate such as billing, pricing and branding
• Experience with conflict management and negotiation in a customer-focused environment
• Flexibility to work any shift, including weekends, holidays, and overtime when needed to accommodate business needs
• Able to lift and carry heavy objects repeatedly
• Experience working in a customer service utility industry
• Demonstrate experience with CARE policies and procedures
• Experience working with Customer Service Work Station
• Experience using Call Work Optimization (CWO) to complete customer transactions