Customer Care Team Lead Cover Letter

In response to your job posting for customer care team lead, I am including this letter and my resume for your review.

In the previous role, I was responsible for daily motivation of operational direction/guidance to Team Leads, Managers and Call Center Specialist/Tech Support to ensure that call center metrics and KPIs are met or exceeded.

Please consider my experience and qualifications for this position:

• Displayed superior customer service skills
• Fluent in Spanish or Italian
• Oversee the operations of the Customer Care Center team in Country Group South, ensuring high level of cross functional team work and engagement levels
• Execute all operational activities for call management, short term planning, long term planning and resource dispatching in Country Group South ensuring maximum customer satisfaction
• Vocational level education or equivalent
• Experience in Customer Services or Customer relations, in leading a team
• Basic knowledge of SAP and / or Business Objects
• Healthcare industry experience is a clear advantage

I submit this application to express my sincere interest in the customer care team lead position.

In my previous role, I was responsible for leadership, direction, and guidance to maintain overall performance of the customer care center operations for multiple sites.

Please consider my qualifications and experience:

• Knowledgeable concerning the functionality of laboratory equipment and the related reagent consumables including knowledge of the type of tests the instruments are capable of performing
• Capable of preparing professional laboratory quotes for prospective lab customers
• Knowledgeable concerning product pricing in the medical laboratory market
• Highly professional and comfortable communicating with direct reports, peers and senior management
• Experience in working within a customer orientated environment with experience of escalation and complaint management
• Experience of direct team leadership including workload monitoring, prioritisation and delegation
• Microsoft Office – Intermediate level of Word, Excel and Powerpoint
• Subject matter expert on financial products

Please consider me for the customer care team lead opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for effective management and insight on the department and company performance relating to customer care, customer satisfaction levels, and the overall customer experience while it relates to the overall growth and success of the company.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluent in Romanian, with good level of English
• Passionate about providing high quality service
• Experience in coaching a team of employees
• Results oriented with proven capacity to function in a changing environment
• Personal Auto Claim Experience preferred
• Customer obsessed with track record for going above and beyond for the customer
• Relevant start-up, technology, and customer care experience
• Training skills (excellent)

I am excited to be applying for the position of customer care team lead. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for coaching and feedback to team of call center employees on an on-going basis to promote improvement, efficiency and performance awareness.

Please consider my experience and qualifications for this position:

• Software skills (Customer Service systems, ACD, MS Office, Quality Monitoring Systems, ) (Preferable)
• IT skills relating to PCs & peripheral devices printers, monitors, , (basic troubleshooting)
• Leadership skills (preferable)
• Thoroughly understanding specific aspects of Customer Service area and its practical application to problems and situations ordinarily encountered
• Having an extensive depth of expertise and knowledge in specialized functions or business areas
• Highly motivated, competitive, and a self-starter individual
• Being computer proficient with Microsoft Office tools
• Effective dispute resolution

Please consider me for the customer care team lead opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for for the training and scheduling of staff on procedures of the call center.

My experience is an excellent fit for the list of requirements in this job:

• In depth knowledge of call center operations (CMS and IEX reporting) and NY E-ZPass guidelines
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Professionalism in dealing with the State and providers
• Medicaid or healthcare experience preferred
• Creative problem solving and strategic skills
• Previous experience directly managing individuals and/or businesses
• Experience of working in regulated, audited environment (particularly Sarbanes Oxley, ISO conformance desirable)
• Experienced with ERP tools (Oracle preferred), preferably with Super-User or functional training responsibilities