Customer Care Team Cover Letter

I submit this application to express my sincere interest in the customer care team position.

In my previous role, I was responsible for input and recommendations to the develop of the Customer Care Center policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Determine training needs, administer talent development, succession planning framework aligned to business unit and company career development pathways
• Conduct regular feedback and coaching and conduct call reviews to improve performance, address gaps and rewards and recognize good performance
• Engage with Management, Quality, Training, Workforce and other Contact Centre units to facilitate improvement or close gaps on team performance
• Ensure execution of inbound sales campaigns through up-selling, cross-selling and/or renewal of insurance policies
• Work closely with Marketing and Distribution account managers to identify opportunities to increase production and improve performance of existing acquisition and retention campaigns
• Plan, propose and execute ad hoc challenges, team motivation and morale activities
• Support development and design of incentives and balanced scorecard
• Support the execution of the Contact Centre operational strategy to ensure the business delivery model is customer orientated, efficient, effective and compliant and that business objectives are achieved

In response to your job posting for customer care team, I am including this letter and my resume for your review.

Previously, I was responsible for information on a variety of complex customer service issues requiring knowledge of Long Term Care and transactions focusing on customer satisfaction, quality, and efficiency.

Please consider my experience and qualifications for this position:

• Savvy technical and web browsing skills
• Corporate knowledge is essential
• High standard of Japanese language - speaking & writing
• Commitment to providing premium customer service skills
• Excellent phone manner in Japanese
• Advance PC skills both Japanese and English
• Strong interpersonal and networking skills to build and maintain relationships
• Results driven with determination to succeed

In response to your job posting for customer care team, I am including this letter and my resume for your review.

Previously, I was responsible for support to specialist team including 1 Senior National Account Manager, 2 Account Managers and the Account Controller within the Specialist Channel.

Please consider my qualifications and experience:

• Successful completion of a Claims DNA badge preferred
• Knowledge in Customer Care Team workflows and system requirements preferred
• Negotiation skills, quantitative skills, time/organization management, critical thinking
• Excellent communication skills (written and oral) and people skills
• Works well under pressure and within tight time lines
• Team Managers report to the Team Leader and manage, coach and mentor a team of non exempt front line Colleagues
• Communicates and drives daily team and individual metric performance
• Strong understand of SL and staffing management

In response to your job posting for customer care team, I am including this letter and my resume for your review.

In the previous role, I was responsible for cross-industry strategic and operational understanding, best practices, and guidance to support the Customer Care Team to develop Customer Care concepts, strategies and service catalogues.

My experience is an excellent fit for the list of requirements in this job:

• Exceptional leadership qualities to create good team dynamics in busy and less busy periods
• Competency in finding the right balance between operational/business requirements and people management
• Utilizes strong analytical skills and capacity to take appropriate actions based on the reporting
• Flexible and committed to meet deadlines and go the extra mile when needed
• Exemplify the qualities of a good team member with respect and exceptional communication skills in order to keep team cohesion intact
• Proven experience with staff performance management in a call center environment with an emphasis on creating a delightful experience
• Flexible to work with peers on scheduling as needed
• Experience in interviewing, training and coaching

Please consider me for the customer care team opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Openness to take on feed back to improve individual performance
• Can do" attitude & willing to go beyond as a great service provider
• Intermediate to advanced reporting/data analytics skills
• Project delivery/execution experience
• Intermediate to advance skills in Excel, Word and PowerPoint
• Excellent verbal and written communication in both French and English
• Highly developed negotiation and consultation skills, supported by knowledge of the Call Centre Operations (Processes, Applications, Products & Services)
• Sense of urgency, autonomy, attention to details, initiative and flexibility