Application Support Associate Cover Letter

I am excited to be applying for the position of application support associate. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical subject matter expertise in application monitoring using tools such as Dynatrace, Splunk, Zabbix.

Please consider my experience and qualifications for this position:

• Experience with structured languages (Cobol / C+ / any other structured language)
• Experience with mainframe technologies like DB2, JCL, MQ, Utilities
• Experience with ASP, MDM or Hadoop
• Experience consulting with project teams on efforts related to data extracts & production support
• Experience managing implementations of SharePoint on a global enterprise scale
• Experience setting up ITIL based or like platform requirements focusing on service strategy, enablement, and support
• Development experience of a service catalog to show how global systems are connected and how services are affected by outages
• Experience in a production Application Support role

I would like to submit my application for the application support associate opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for quality application support & customization for APM tools such as Dynatrace and ELK.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge of Equities Financing and Derivatives Trading business and End of End operational flow including Trade Management, Risk, Audit and Compliance
• Work on production releases and get involved in testing to ensure smooth transition to Production environment
• Ensure the swap infrastructure is up and running 24X6
• Sharing best-practices globally
• Strong SQL and any Scripting (perl/python/shell etc)
• Unix commands , Knowledge of Network, Storage, Knowledge of Linux operating system
• Capturing key actions, decisions and impacts in the incident ticket log in a real time manner
• Excellent written communication skills, able to distil complex technology scenarios into clear and easy to understand decisions, actions and impacts in a real time environment

I would like to submit my application for the application support associate opening. Please accept this letter and the attached resume.

Previously, I was responsible for 3rd Party Application Support for purchased packages and SaaS systems for application installation on the server and client or web application setup using IIS or Apache Tomcat web servers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Good skill-set with Microsoft office product, especially with Excel macros/pivot
• Needs to participate in occasional maintenance and releases on weekends and ad-hoc support in late nights
• Solid Windows, Unix and Linux knowledge and practical working experience are preferred
• Highly committed, creative, reliable, responsive, tactful, patient, self-motivated and self-starting
• Demonstrate good teamwork
• Advanced verbal and written English is essential
• Needs to be able to work under pressure and tight timeline
• Experience with application support covering trading platforms is preferred

I am excited to be applying for the position of application support associate. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical expertise on WebSphere, ColdFusion and Apache software configured for the Platform as a Service (PaaS) environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Direct experience supporting Product Engineering & Quality groups in the biotech, academic, and/or pharmaceutical industries
• Experience in a Front Office trade support role
• Logical thinker with good analytical and problem solving skills, be
• Knowledge of Equities and F&O Trading processes
• Familiar with application risk assessment & control, change management and incident management
• Structured approach to decision making based on rationale analysis
• Fluent in English and Chinese, both verbal and written
• Proactive attitude toward learning new things, creative/problem solver and genuinely be interested in Equities trading business as the role is heavily business facing

Please consider me for the application support associate opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for project planning and technical support to the application developers and TWAI application business owners, as Subject Matter Expert (SME) in WebSphere.

My experience is an excellent fit for the list of requirements in this job:

• Working experience in financial institution or vendor house in providing equity trading solution and dealing with business users on support or requirement gathering (Front Office users support experience is desirable)
• Actively contribute to the support of our FIC platforms
• Help the team build quality software, tailored to users’ needs
• Anticipate and identify risks and opportunities in our day to day activities, thus take initiatives to reduce risks and improve efficiency
• Participate to the software development workflow
• Strong technical background (databases, Unix, middleware)
• Functional knowledge in Fixed Income or FX products is not mandatory but will be advantageous
• Working knowledge of infrastructure, Network, and Database