Application Support Specialist Cover Letter

In response to your job posting for application support specialist, I am including this letter and my resume for your review.

Previously, I was responsible for tier1/Tier2 phone, email, GoToMeeting, and/or chat support to clients using company's proprietary software products; works closely with clients and internal resources to resolve client issues across multiple products/technologies.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong relationship building skills, customer focus and business understanding
• To maintain a broad, end-to-end technical understanding of components within an application / service, being recognised as the ‘go to’ person for incidents and adhoc
• Win Web Server Application – By Auriga Expertise
• Strong SQL databases experience (such as Sybase, DB2, Oracle)
• Experience working in relevant environment/s, IT Security or HOST
• Experience working in relevant market/context, IT Security, HOST, IT Audit
• Excellent in Unix command and Shell Scripting
• Experience providing technical customer service within a structured IT environment

I am excited to be applying for the position of application support specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for training to administration, production control, and shipping department, as needed, concerning the operating system or billing process.

Please consider my experience and qualifications for this position:

• Familiar with customizing tools like Jenkins, Artifactory, SonarQube, SVN, Git
• Familiar with different technologies like Apache, Maven, Ant, Gradle, Eclipse, HTTP, networking
• Experience with commercial systems on Windows based platform and batch scripting is an advantage
• Experience developing, implementing, and delivering technical or clinical training programs preferred
• Previous experience with EnSite, EP-WorkMate, C7 / Ilumien, or RADI systems preferred
• Competent knowledge of technical applications built on different technologies
• Intermediate knowledge of Financial Services Industry and Data Quality Principles
• Basic knowledge of IT Networks in enterprise environment

I am excited to be applying for the position of application support specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for knowledge of Linux operating systems (Solaris, Unix, AIX support and experience is a plus), and logical/physical design support including backup/recovery.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity with electronic signature concepts
• Proven experience with technical business documentation such as workflow diagrams
• Follow directions from a superviso
• Experience troubleshooting software problems and resolutions
• Experience with AdBook/Fattail or other online inventory management systems, DFP, Salesforce, Word, Excel, Outlook, PowerPoint and can learn other programs and software
• Excellent verbal and written business English communication skills
• To maintain a broad, end-to-end technical understanding of components within an application / service, being recognised as the ‘go to’ person for incidents and adhoc requests
• Be able to work autonomously and within a team to support the end user efficiently

In response to your job posting for application support specialist, I am including this letter and my resume for your review.

Previously, I was responsible for technical expertise related to SSO, SAML and other proprietary and non-proprietary protocols used by Dow Jones during pre-sales activities and client prospect meetings.

Please consider my qualifications and experience:

• Basic knowledge in either UNIX / LINUX /Tomcat /Java / XML/ PERL
• Experience should include all aspects of the implementation process including business process analysis, requirements gathering, design, complete system configuration, testing, end-user training, and production support
• Experience developing interfaces to external systems
• Working knowledge of JIRA and Salesforce.com is desirable
• Experience in Unix / Linux / Windows platform
• DB (Oracle/Informix)
• Personal drive, commitment to excellence, resilience in adversity
• Experience of SQL/PL-SQL is desirable

I submit this application to express my sincere interest in the application support specialist position.

In the previous role, I was responsible for provisioning and first line support for Product Lifecyle Management (PLM), Quality Management Systems (QMS), and Enterprise Asset Management (EAM) applications, such as PTC Windchill and Infor EAM.

My experience is an excellent fit for the list of requirements in this job:

• Thorough and comfortable with following documentation, testing, and QA processes
• Experience with HTML, JavaScript, Wiki, and security based web systems
• BS graduate (IT course)
• Knowledge/interest of the financial markets CME Group, ICE, EUREX, OCC, SGX
• Knowledge of scripting language, Perl, Python, Javascript, Rexx or VBScript
• A complete understanding of the application set up and configuration
• Good Problem Solving and Analytical Skills is necessary
• Flexible approach to working environment to provide out of normal hours operational and troubleshooting support