Ticket Sales Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the ticket sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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MW
M Wunsch
Milo
Wunsch
43032 Bailey Island
Dallas
TX
43032 Bailey Island
Dallas
TX
Experience Experience
12/2013 – present
Los Angeles, CA
Account Executive, Ticket Sales
Account Executive, Ticket Sales
12/2013 – present
Los Angeles, CA
Account Executive, Ticket Sales
12/2013 – present
  • Achieve and exceed weekly, monthly and annual sales goals established by management
  • Work all home games, performing various ticket sales and service duties throughout the game
  • Achieve and exceed sales goals established by management
  • Build relationships to provide repeat business and excellent customer service
  • Provide superior customer service to clients throughout the season
  • Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
  • Act proactively to create opportunities for new business with existing customers
06/2008 – 10/2013
San Francisco, CA
General Manager, Ticket Sales
General Manager, Ticket Sales
06/2008 – 10/2013
San Francisco, CA
General Manager, Ticket Sales
06/2008 – 10/2013
  • Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations
  • Oversee sales efforts involving season tickets, partial plans, premium sales and group tickets
  • Responsible for the recruiting, hiring and professional development of ticket sales staff
  • Provide ongoing MVP training, coaching and mentoring for ticket sales staff
  • Lead regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue
  • Assist Marketing personnel with the development of sales and support materials
  • Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and insures that we maintain proper sales pacing to meet the goals set forth
03/2002 – 12/2007
Boston, MA
Ticket Sales
Ticket Sales
03/2002 – 12/2007
Boston, MA
Ticket Sales
03/2002 – 12/2007
  • Maintain sufficient supplies and perform daily cleaning of sales office
  • Adhere to departmental and company written and verbal policies and procedures as designated by management
  • Cross train and work in all areas and locations of Product Sales and Services
  • Perform accurate cash handling and follow proper departmental procedures regarding ticket and pass issuance
  • Operating will call / guest list window
  • Cash Handling; Bank Procedures and Check-out Procedures
  • Using Ticketmaster host system for sales
Education Education
Bachelor’s Degree in Marketing
East Carolina University
Bachelor’s Degree in Marketing
Skills Skills
  • High level of professionalism and the ability to relate to all levels of staff members and fans
  • Computer proficient (Microsoft Word, Excel, etc. or similar) and detail oriented
  • Ability to effectively develop, implement, and execute sales plans
  • Strong leadership skills, including motivating and inspiring team members
  • Strong understanding of college athletics and local market
  • Ability and willingness to work non-traditional work hours, including nights, weekends, and holidays
  • Willingness to learn and adapt to new ideas and initiatives presented by others
  • At least 2 years of experience in sales management and staff training
  • Experience utilizing ticketing systems and CRM platforms
Create a Resume
1

Account Executive, Group Ticket Sales Resume Examples & Samples

  • 80% focus on primary goal of selling group ticket inventory to private local, regional and national businesses with operations in the Houston area and high net worth individuals
  • 20% focus on secondary goal of selling season tickets and partial plan inventory through referrals of established relationships
  • Establish relationships with local non-profit organizations and affinity groups
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Houston Dynamo games and other Dynamo related business events
  • Maintain accurate sales activity: calls, meetings and stadium tour records in OUTBOX ticket program software
  • Provide weekly activity summaries as outlined by the Director of Ticket Sales
  • Meet all predetermined activity and sales goals
  • Assist with other season and group ticket sales duties, as assigned
  • Passion for sales, sports and creativity
  • Minimum of 1 year of sales experience
  • Extensive sales prospecting-by-phone, cold-calling experience
  • Track record of sales success and appointment setting with key corporate and non-profit decision makers
  • Ability to multitask, while being able to provide reports and summaries as directed
  • Experience with database marketing and CRM program software
  • Ability to work non-traditional hours including weekends and holidays as necessary
2

Account Executive, Season Ticket Sales Resume Examples & Samples

  • Proficient in all LA Galaxy season ticket packages including full season seats, partial plans, luxury seating, Rising Stars, and other special events
  • Meet or exceed weekly, monthly, and annual sales goals and activity requirements
  • Ability to commit to full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements
  • Maintain a minimum daily average of 60 outbound calls – volume may be increased or decreased based upon the time of year and needs of the organization
  • Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
  • Assist with creative development for production of sales materials including flyers, brochures, and other support material
  • Coordinate with other departments to organize events that generate season ticket sales
  • Attend team, community, and other events for purpose of maximizing sales opportunities
3

Account Executive, Ticket Sales Resume Examples & Samples

  • Sell season and group seating inventory to private local, regional and national businesses with operations in the Houston area and high net worth individuals
  • Develop relationships with businesses in the area
  • Bachelor’s degree in sports management, business management, marketing, or related field
  • Minimum of 2 years of ticket sales experience
  • Track record of sales success and appointment setting with key corporate decision makers
  • Ability to adopt in a fast pace and consistently changing environment
  • Desire to be a sales industry leader
  • Open to learning/training
4

Ticket Sales Resume Examples & Samples

  • Daily sales and information on all Vail Resort products
  • Perform accurate cash handling and follow proper departmental procedures regarding ticket and pass issuance
  • Maintain sufficient supplies and perform daily cleaning of sales office
  • Explain zones of skiing to initiate placement of guests in appropriate ski school product
  • Coordinate daily and advance bookings of private lessons for guests and instructors
  • Be familiar with individual personalities of private lesson instructors to match the guests needs
  • Provide administrative support (correspondence – confirmations, charge authorizations etc.) for advance bookings and assistance to instructors as needed
  • Promote and provide the highest quality of personalized service and information to guests
  • Actively sell and promote activities and services, both Vail Resorts owned and commissioned vendors including ski and snowboard school, rental service, special events and activities
  • Provide Vail Resorts departments with information regarding all activities and services available, ski school products, special events and on-mountain information through verbal and written communication
  • High school education or equivalent
  • Possess terrific guest relations and communications skills
  • Computer skills (Windows 95) and a strong background in money handling required
  • A minimum of one-year guest relations experience
  • Basic accounting, communications skills and organizational skills training. Computer systems and products training and all company-sponsored training are mandatory. Guest Services training is critical
5

Assistant Manager Ticket Sales Resume Examples & Samples

  • Manage office to accurately process all facets of sales and adjustments of lift tickets and season passes.    
  • Personnel management including hiring, training, scheduling, performance reviews, counseling and disciplinary actions. Accurately perform all Time & Labor entries & approvals in Peoplesoft
  • Operate and troubleshoot RPOS computer and associated printers, scanners and cameras as well as general office equipment
  • Responsible for cash and control procedures and must have basic accounting skills
  • Exemplify exceptional external guest and inter/intra departmental relations
  • Control costs within operational budget guidelines
  • Lead an efficient and friendly guest experience at all PSS Breckenridge locations to ensure a seamless internal and external guest experience
  • Complete special projects as assigned and initiate special projects as needed
  • Assist Manager as requested
6

Ticket Sales & Services Resume Examples & Samples

  • Make outbound sales calls from provided lead lists to sell season tickets, partial plans and group tickets
  • Actively pursue new business and decipher ways to acquire leads
  • Meet or exceed weekly and monthly sales goals in the areas of season ticket, partial plans and group tickets
  • Maintain organized records of personal sales
  • Provide superior customer service to all current and potential customers
  • Attend majority of home games to market and sell new ticket packages
  • Additional responsibilities as assigned by the Director of Ticket Sales
  • Passionate about the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication skills, both oral and written
  • Ability to effectively conduct business over the phone and in person
  • Desire and willingness to learn – creative thinker
  • Detail-oriented and organized – able to multi-task
  • Minimum computer aptitude required: Microsoft Word, Microsoft Excel, Outlook
  • Prior sales experience is preferred but not essential
  • Must be willing to work nights, weekends and some holidays
  • *** Competitive compensation and benefits package provided ****
7

Account Executive, Ticket Sales Resume Examples & Samples

  • Sell Football and Men's and Women’s Basketball Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
  • Work all home games, performing various ticket sales and service duties throughout the game
  • Build relationships to provide repeat business and excellent customer service
  • Act proactively to create opportunities for new business with existing customers
  • Have a friendly and professional telephone manner
  • Independently take action beyond what is called for
8

General Manager, Ticket Sales Resume Examples & Samples

  • Bachelor's Degree in Sports Administration or other field
  • Minimum of three (3) years experience working in sales with collegiate and/or professional sports team and at least two (2) years of experience working in a ticket sales management role
  • Experience in new hire recruiting and training
  • Results oriented leader with proven ability to motivate people and maximize revenue production
  • Proven track record in ticket sales and ticket sales management – in terms of both personal accomplishments and leading successful sales teams
  • Highest level of personal and professional integrity and ethics
  • Demonstrated proficiency in Microsoft Office Suite
  • Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
  • Experience working with CRM systems such as ACT, Goldmine, Salesforce.com, Microsoft CRM, etc
9

Ticket Sales & Service Resume Examples & Samples

  • Responsible for new business development of all Iowa Wild products through face-to-face presentations, prospecting new clients, following-up on referrals and leads, and cold calling
  • Makes outbound calls daily with customers/new clients prospecting new business
  • Prospects and qualifies all new leads and referrals for season tickets, group sales and suite sales
  • Meets new business development and sales goals which are defined and outlined within specific quarterly and annual budgets
  • Manages sales kiosks, service clients and work other related assignments on game days
  • Regularly attend season ticket holder events to maintain and sevice current ticket holders
  • Consistently deliver a high-level of customer service to both internal and external clients, helping provide world-class service
  • Sales experience with proven track record of successfully developing and closing new business in a high volume sales environment
  • PERSONAL ATTRIBUTES
  • Positive attitude and desire to be successful while having fun within professional and team oriented environment
  • Excellent time-management and organizational skills with ability to successfully prioritize and manage multiple duties
  • Detail oriented with excellent written and verbal communication skills
  • Self motivated with ability to work well independently within a team and results oriented environment
10

Associate General Manager, Ticket Sales Resume Examples & Samples

  • Sell season, partial, group and single game inventory for all ticketed sports
  • Heavy focus on outside sales and will be responsible for prospecting for leads, setting appointments and closing B2B sales
  • Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games
  • Assist GM with ongoing MVP training, coaching and mentoring for ticket sales staff
  • Assist GM with recruiting, hiring, goal setting and professional development of ticket sales staff
  • Assist GM with administrative (ticket office, marketing, development and multimedia) relationship building
  • Superior communication skills, collaborative with strong leadership and interpersonal skills
  • Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
  • Willingness and ability to work long hours, including holidays and weekends as required
11

General Manager, Ticket Sales Resume Examples & Samples

  • Bachelor's Degree in Sports Administration or other field, or equivalent work experience
  • Minimum of three (3) years experience working in sales with collegiate and/or professional sports team
  • Two (2) years of experience working in a ticket sales management role preferred
12

Senior Account Executive, Ticket Sales Resume Examples & Samples

  • Call current and past customers and cold-call new sales leads to generate sales
  • Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans
  • Achieve and exceed weekly, monthly and annual sales goals established by management
  • Provide superior customer service to clients throughout the season
  • Demonstrate a proven track record in sales and building quality relationships
  • Strong desire to learn about our business and grow your professional career
  • Be able to generate original and imaginative solutions to business opportunities
  • Maintain a flexible work schedule
13

Account Manager, Ticket Sales Resume Examples & Samples

  • Retains and renews Season Ticket Member accounts
  • Pursues, solicits, and sells products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up- selling current Season Ticket Members
  • Provides exceptional client service by attentively listening and comprehending the needs of Season Ticket Members
  • Makes sales and service calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward
  • Manages Season Ticket Members accounts and schedules "Meet and Greet" opportunities with potential clients throughout the season
  • Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals
  • Participates and assists with Season Ticket Member needs and department events
  • Assists with the Season Ticket Member upgrade process
  • Coordinates with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent
  • Helps create strategies to generate additional revenue in regards to Season Ticket Member accounts
  • Informs and updates supervisors immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members
  • Handles and resolves all client complaints
  • Have the ability to track all sales related activity in CRM
  • 1-2 years' experience working in sales and/or client service
  • Proven track record of successful sales experience required
  • Knowledge/Skills/Abilities
  • Must be proficient with Paciolan and related software
  • Must possess displayed competencies in face-to-face presentations and event selling
  • Must have outstanding client service and interpersonal communication skills
  • Must have a strong sense of self-awareness and emotional intelligence
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness
  • Must have an interest and the ability to serve others
  • Must be self-directed and able to work independently
  • Must be a flexible and reliable team player, both within the department and the University as a whole
  • Must have strong communication skills, be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and be attuned to others by utilizing strong active listening skills
  • Must possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives
  • Must be able to identify problems, their sources and potential solutions while continuing to successfully conduct day-to-day operations without interruption
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made
  • Must have excellent communication skills and a high level of energy
14

Account Executive, Outside Ticket Sales Resume Examples & Samples

  • Create and implement a business plan that focuses on increasing revenue within the property's business community
  • Prospect and engage a targeted list of prospects based on company size (revenue), number of employees and clients, and past involvement with the athletics department and/or other professional sports teams in the market
  • Set face to face appointments through cold calls and drop in visits
  • Design and produce a corporate sales deck to be used in presentations assessing the needs of the customer
  • Sell corporate packages that will include a variety of inventory items for various sports teams throughout the year
  • Take a leadership role in the creation and execution of designated theme days working closely with the General Manager
  • Work with the General Manager and university administration to create/execute sales events that specifically focus on increasing the financial support from the local business community
  • This position has a dedicated focus on generating new business from the corporate community in the region
  • Work home games, performing various ticket sales and service duties throughout the game
  • Minimum 1 year of experience working in sales with a collegiate and/or professional sports team
  • Collaborative with strong leadership and interpersonal skills
  • Proven track record in ticket sales showing an ability to secure face to face appointments with decision makers and create package offerings with multiple inventory items
  • Willingness to work extended hours, weekends, nights and holidays as necessary
15

Director of Ticket Sales & Operations Resume Examples & Samples

  • Experience working with Paciolan ticketing platform
  • Strong organizational skills, interpersonal skills and commitment to customer service
  • Seven-plus years of experience working in NCAA Division I or major professional sports ticketing
16

Ticket Sales Resume Examples & Samples

  • Process and Ship Promotional Tickets
  • Process and Ship all House Orders
  • Maintain Deadwood and Daily Void Reports
  • Sell Tickets to Patrons for Various Venues
  • Open and Close Theatre Box Office as required
  • Cash Handling; Bank Procedures and Check-out Procedures
  • Maintain superior customer service both in person and over the phones
  • Answer phone promptly in a polite and helpful manner
  • Guest Relations
  • Operating will call / guest list window
  • Using Ticketmaster host system for sales
  • End of Night Cash Out Reports
  • Knowledge of Talent and Entertainment at the venue
  • Have a positive attitude, neat and detail-oriented
  • Ability to work nights and weekends as required
  • Working knowledge of Ticketmaster host system
  • Entry level knowledge of basic computer operation and Point of Sales systems
  • Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
  • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
  • Ability to type 30 wpm
17

Ticket Sales Resume Examples & Samples

  • Proficient in English language
  • Previous work experience in Guest Services
  • Comfortable working in fast pace work environment
  • Comfortable working outside for extended period of time
  • Willing to commit to a work schedule which includes working weekends and holidays
  • Willing to make seasonal commitment through the end of the season
  • In person interview preferred
18

Account Executive, Ticket Sales Resume Examples & Samples

  • Achieve and exceed sales goals established by management
  • Track record in sales and building quality relationships preferred
  • Experience in ticket sales a plus
19

Director of Ticket Sales Center Resume Examples & Samples

  • Able to demonstrate previous experience in Collegiate or Professional Sales
  • A team player and be able to contribute to a positive team environment
  • Experience a mission driven organization based on a strong Christian commitment (baylor.edu.about)
  • Experience Baylor athletics with reduced admission or free access to athletic events
  • Experience our great dining facilities and enjoy an employee discount
20

Account Manager Ticket Sales Resume Examples & Samples

  • Assist with oversight of interns and operations assistants
  • Bachelor's Degree in Business related field, Sports Management or Sports Administration
  • Minimum of one year of sales experience
  • Preferred 1-3 years of experience working in the front office of a professional sports team or similar athletic organization
  • Experience in Minor League Sports, preferably baseball
  • Experience with Tickets.com and CRM systems
  • Experience with Ultimate Toolkit Training with another organization or through college
21

Accounts Manager, Athletics Ticket Sales Resume Examples & Samples

  • Bachelor’s degree and sales experience, to include computerized ticketing systems experience OR High school diploma/equivalent and six years’ sales experience to include computerized ticketing systems experience
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information
  • Must have truly outstanding customer service and interpersonal communication skills
  • Must have an interest and ability in serving others as one of the primary functions of their job
  • Ability to interact effectively with customers, coaches, administrators, student athletes and coworkers
  • Availability to work flexible work schedule including nights and weekends
  • Travel with sport teams for away contests
  • Thorough knowledge of NCAA and American Athletic Conference rules and regulations
  • Only candidates that apply for IRC10152 via the Tulane employment website will be considered for this position http://www2.tulane.edu/jobs/
22

Account Executive Group Ticket Sales Resume Examples & Samples

  • Sell tickets to groups for selected family shows and other special events
  • Develop and implement sales plan for family shows and selected events under the direction of Director, Group Sales
  • Recommend the creation and implementation of sales related collateral pieces
  • Provide sales reports and customer relationship status updates on a daily and weekly basis as required
  • Event day responsibilities as required
  • Ticket Sales experience in the sports and entertainment industry preferred, but not required
  • Proven track record in developing long-lasting business relationships with corporate executives
  • Ability to consistently re-prioritize based on sales needs
  • Minimum of three years experience in direct sales or client account management
  • Demonstrate proven success in driving ticket sales revenue
  • Extremely well-organized with the ability to multi-task effectively and work under tight deadlines
  • A strong work ethic with the ability to work with equally strong personalities
  • Ability to work long hours, including weekends and holidays as needed
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required Knowledge, skills and abilities
  • College degree in Business Management, Marketing preferred or equivalent related experience
  • Three years of experience in direct sales or client account management preferred
  • Proficiency of the AXS Ticketing Platform a plus
23

Senior Director, Ticket Sales Resume Examples & Samples

  • Minimum 4-5 years business-to-business sales experience with proven track record of successfully developing and closing new business in a high volume sales environment
  • Minimum of 2-3 years experience in managing a staff, preferably in sales
  • Proficient computer skills including ability to work with MS Word, Excel and Outlook
24

Lead Cashier / Ticket Sales Resume Examples & Samples

  • Must have greater knowledge of all Ski & Ride School products and procedures, RPOS functionality. Must be able to extract information about individual transactions
  • Organize and delegate the processing of Advanced Reservations
  • Help frontline staff with complex transactions and resolving customer service issues
  • Will be responsible for the initial customer service needs
  • Will be responsible for all refunds done on a daily basis in person at the location
25

Intern, Ticket Sales & Service Resume Examples & Samples

  • Coordinate and execute on field Group Sales programs, Game Pack and Season Ticket Member Events
  • Assist with the distribution and facilitation of all ticket sales initiatives and programs
  • Participate in various ticket sales programs, events or client entertainment activities, as required
  • Assist with game day operations, as required
  • Actively pursue and acquire new sales list to support of ticket sales campaigns
  • Provide regular ticketing reports to track, monitor and highlight sales trends
  • Provide consistent and superior customer service with existing and prospective customers
  • Maintain strong, cooperative inter-departmental relationships
  • Work in conjunction with the entire Ticket Sales & Service team to uphold the mandate of the department regarding sales & service goals and objectives
  • Assist Ticket Sales & Service team with other duties as assigned
  • Experience coordinating events and programs
  • Proficient in Microsoft applications (Excel, Word, PowerPoint)
  • Excellent relationship building and people skills, with the ability to interact effectively with internal and
26

Ticket Sales Assistant Resume Examples & Samples

  • Ability to provide clear, concise written and verbal information
  • Ability to understand and interpret general university policy and procedure manuals
  • Ability to establish rapport with internal and external constituents
  • Knowledge of Microsoft Office programs, including Word and Excel
  • Ability to work nights, weekends and holiday
  • Bachelor’s degree with additional consideration given to applicants who possess a Masters degree
  • Previous experience working in an athletics ticket office
  • Experience using ticketing software
  • Experience in graphic design programs such as Photoshop or Indesign
  • Ability to manage the fiscal affairs of a ticket office
27

Regional Manager, Ticket Sales Resume Examples & Samples

  • Direct oversight of multiple properties, as well as responsibility for the performance of their region towards established year end goals
  • Responsible for overseeing the staffing of the Northeast region including the recruiting, hiring, training and evaluating all positions
  • Serve as the main liaison for all day to day operations of our staff with University contacts. This includes hosting an annual revenue summit and communicating on a regular basis our results and opportunities for improvement
  • Host weekly regional calls with the Northeast Region GMs to discuss past week’s results and direction for future weeks
  • Continue to develop MVP Sales Training program and lead an effort to establish consistent implementation across all properties regionally
  • Oversee and report on key performance indicators relating to the overall production of GMs and Account Executives within the Northeast region
  • Assist the VP, Business Development in all contract extension conversations and when necessary participate in the acquisition of new business
  • Bachelor’s Degree in Sports Administration or business field, Master’s degree preferred
  • Minimum of seven (7) years’ experience working in sales with collegiate and/or professional sports team, including at least three (3) years in a management role
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Organization is a key trait as this position requires a large amount of future planning and holding to deadlines to be successful
  • This position will be located in Piscataway, New Jersey but will be required to travel within the Northeast Region of the U.S
28

Agent Ticket Sales Resume Examples & Samples

  • Process sales, refunds, issue or reissue of tickets and other documents based on the ticketing/tariff rules set forth by IATA and the company
  • Reconcile cash, receipts and daily ATAC report
  • Act as a travel consultant in the planning of itineraries and fare quotation explaining all rules and conditions
  • Assist travel agencies, internal and external customers in providing fare calculation and tariff information
  • Proactively sell American Airlines and One World partner products with constantly positioning American Airlines and the Oneworld alliance as leading partners
  • Answer ticketing related inquiries from Travel Agencies, Reservations, other CTO and ATO
  • Handle preliminary ticketing related complaints from customers or travel agencies and provide positive solutions
  • Assist the manager and the sales team by providing an organized administrative environment, which enables the team to work efficiently
  • Support the manger and sales team by being the telephone point of contact for the corporate customers and their handling agents
  • Act as a contact window and transfer customer complaints handling/claims to BRO
  • Undertake ad hoc tasks assigned by sales manager and support Sales administrative jobs and activates proactively
  • Strong capability of conducting communications with fluent spoken and written English as well as local language
  • Communicate effectively with both external and internal customers
  • Adequate knowledge of ticketing rules/procedures and Sabre functions
  • Strong willingness to treat customers with courtesy and respect
  • Must be flexible in working hours to accommodate operational needs and requirements, willingness to travel as necessary
  • Good team work player and excellent telephone manner
  • Self-motivated and possess a positive attitude
  • Have good common sense and able to handle stress and high work volume in a professional manner
29

Account Manager, Ticket Sales Miami Heat Resume Examples & Samples

  • Prospect new sales opportunities through the sale of season tickets, premium seating partial plans, Tickets for Kids, and holiday plans
  • Generates new sales through telemarketing, by making 60 calls a day
  • Develop and maintain call logs on a daily, weekly, and monthly basis
  • Work with Ticket Sales Manager to establish monthly and annual goals
  • Develop and implement tracking system for each account
  • Disseminate all pertinent information to responsible parties within the HEAT Group and other partners
  • Assist other departments as necessary
  • Staff Tickets Sales Tables during Arena/Game events as well as outside functions such as luncheons, business shows, conventions, etc
  • Minimum of 1 to 3 years of sustained success selling tickets in a business setting and/or professional sports setting
  • Must have a desire to research industries in the Miami/Fort Lauderdale market
30

Assistant Director of Ticket Sales Center Resume Examples & Samples

  • Able to multitask and prioritize tasks effectively
  • Highly organized and have strong communication skills
  • Experience a mission driven organization based on a strong Christian commitment (www.baylor.edu.about)
  • Experience Baylor academics with outstanding tuition remission for eligible staff and qualified dependents
31

Director of Ticket Sales Resume Examples & Samples

  • Recruit, hire, train, and retain sales team members
  • Develop new business for NC State Athletics through prospecting new fans, generating referrals and leads, cold calling, and face to face appointments
  • Lead by example and conduct daily sales calls to grow fan base for 10 ticketed sports
  • Monitor volume of outbound phone calls and appointments to ensure results are achieved
  • Collaborate with Sr. Associate AD and work in conjunction other units of the department (Marketing, Ticket Operations, Wolfpack Club, etc.) to create, develop, and implement renewal and sales campaigns for season tickets, mini-packs, and group tickets
  • Maintain accurate database records through the use of Paciolan and Salesforce CRM
  • Responsible for on-going sales training and daily oversight of strategies and techniques
  • Meet and exceed sales and retention goals
  • Manage game day service and sales initiatives at home athletics events
  • Deliver first-class customer service to all fans, donors, and constituents of NC State
  • Work hand in hand with Marketing, Ticket Operations, and the Wolfpack Club to ensure all ticketing initiatives are properly executed
  • Minimum of 3 years of ticket sales experience required
  • Ability to effectively develop, implement, and execute sales plans
  • Computer proficient (Microsoft Word, Excel, etc. or similar) and detail oriented
  • Experience utilizing ticketing systems and CRM platforms
  • Strong leadership skills, including motivating and inspiring team members
  • High level of professionalism and the ability to relate to all levels of staff members and fans
  • Willingness to learn and adapt to new ideas and initiatives presented by others
  • Ability and willingness to work non-traditional work hours, including nights, weekends, and holidays
  • At least 2 years of experience in sales management and staff training
  • Strong understanding of college athletics and local market
32

Director of Ticket Sales Resume Examples & Samples

  • Experience with Ticketmaster/Archtics a plus
  • Experience creating and/or implementing comprehensive sales training programs
  • Experience utilizing social media platforms to generate leads and/or increase sales
  • Premium sales experience a plus
33

Coordinator Ticket Sales Channels Resume Examples & Samples

  • Manage and execute day-to-day sales campaigns including direct response tactics, database communications, and ticketing program execution
  • Work in conjunction with the marketing team to develop creative assets and support materials that will best achieve business goals
  • Coordinate integration of all sales campaign assets leveraging all platforms in collaboration with marketing team
  • Maintaining overall sales campaign calendars
  • Assemble PowerPoint summary decks and Excel documents focusing on ticketing campaign results
  • Coordinate with sales channel partners on inventory and pricing of offers, and track effectiveness of campaigns
  • Work with legal team for contract execution with channel partners and ensure proper offer language is included with offers
  • Bachelor's degree (B.A.) in Business or related field from four-year University and 1-3 years of related experience
  • Archtics and Ticketmaster ticketing systems strongly preferred, but not required
  • Strong knowledge of NY marketplace
  • Creative, pragmatic, conceptual thinking and problem solving skills
  • Ability to multitask and handle simultaneous projects
  • Understanding of customer needs and wants, and ability to create programs to meet these requirements
  • Customer service oriented; ability to cater to customers
  • Outstanding computer expertise and knowledge of social marketing platforms
  • Experience in development and execution of successful, measured programs
  • Ability to communicate clearly complex findings, be pro-active and outgoing with project management and with the ability to unify people around multiple projects will have highest probability for success
34

Director, Athletics Ticket Sales Resume Examples & Samples

  • Bachelor’s degree and 3 years’ ticket sales experience to include computerized ticket systems experience. OR High School Diploma/equivalent and 9 years’ ticket sales experience to include computerized ticket systems experience
  • Must possess good decision-making skills, solid judgment and interpersonal effectiveness
  • Strong organizational, management and leadership skills
  • Proven ability to multi-task effectively
  • Ability to prioritize assignments and meet deadlines
  • Proficient computer skills including word processing, spreadsheets and social media
  • Only candidates that apply via http://www2.tulane.edu/jobs/ will be considered for the job. The internal vacancy is IRC11322 and the position closes on Sunday, March 26, 2017
  • Previous experience in Division I Intercollegiate Athletics
35

Entrance Ops-ticket Sales Associate Resume Examples & Samples

  • Consistent attendance and punctuality is a job requirement
  • Associate’s degree (AA) or equivalent from two year college or Technical school preferred
  • One to three years in a sales position with face-to-face customer contact preferred
  • Six months to one year prior cash handling experience preferred
  • Second language a plus; or equivalent combination of education and experience
  • Ability to work with a large team in a fast paced environment
  • Ability to adapt to change as required and respond to such change in a positive manner
  • Ability to work outdoors
  • While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; talk; hear audible alarms, and voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; reach, pull, push with hands and arms below head, repeat motions more than twice per minute; repetitive use of an input device-a keyboard or mouse-in a steady manner; use close vision with or without corrective lens (clear vision at 20 inches or less); use distance vision with or without corrective lens (clear vision at 20 feet or more); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); work in small or tight spaces i.e. manholes or work pits
  • The individual is frequently required to walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); sit for prolonged periods of time; lift/push up to 10 pounds with control; use color vision (ability to identify and distinguish colors; use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); use depth perception (vision, ability to judge distances and spatial relationships); work in varied light conditions including low or diminished lighting
  • The individual is occasionally required to reach, pull, push with hands and arms above head
  • While performing the duties of this job, the individual is regularly exposed to outdoor weather conditions to include direct sunlight, heat or cold
36

Operational Coordinator Ticket Sales Resume Examples & Samples

  • Validate AND modify show schedules (ticket release date/opening/closing of options/cancellations). Issue ticket release calendars
  • Ensure programming in markets with shows "opening soon"
  • Create new sites/arenas. Manage name and address changes
  • Create new offers, and change offer descriptions
  • Manage all translations for all languages
  • Bachelor's degree in a relevant field
  • At least 3 years' experience in information management
  • Organizational and prioritization skills
  • Experience in project tracking an asset
  • Good knowledge of the Microsoft Office suite
  • Strong command of English and French, both spoken and written
37

Ticket Sales & Service Consultant Resume Examples & Samples

  • Desire to start and grow a career in the sports ticket sales industry or collegiate athletics
  • Ability to work well with others and comfortable taking initiative
  • Preferred candidates will have at least 1 year sports ticket sales experience, however, this is not required
38

Cashier / Ticket Sales Associate Resume Examples & Samples

  • Must understand computers and computer programs
  • Napa Valley Point Of Sales experience is a plus
  • Must be able to work well under pressure
  • Must be comfortable with customer service decisions and providing the best customer service possible
  • Wine knowledge is a plus but not a requirement
  • Flexible schedule, must be able to work weekends
  • Positive attitude and resilient
39

Ticket Sales Associate Resume Examples & Samples

  • Collegiate or Professional Sales Experience
  • Self-starter who works efficiently
  • Ability to multitask and prioritize tasks effectively
  • All employees are expected to fully support Baylor’s mission to educate men and women for worldwide leadership and service by integrating academic excellence and Christian commitment within a caring community. All employees of Baylor University are expected to fully support and contribute to the university’s mission
  • Experience the culture of working for an institution consistently ranked as a “Great College to Work For” by The Chronicle of Higher Education
  • Experience a mission driven organization based on a strong Christian commitment (www.baylor.edu/about)
  • Experience our beautiful campus with access to libraries, museums, and recreational facilities such as our fitness center, athletic courts, an indoor swimming pool, and the Baylor marina to name a few
  • Experience Baylor through many more wonderful events and programs that take place on campus each year
  • Conveniently located in Waco, Texas, Baylor University is approximately 90 miles from both the Dallas-Fort Worth and Austin areas. To learn more about life in Waco, visit http://wacochamber.com/community/about-waco
40

ICA, Ticket Sales Specialist Resume Examples & Samples

  • Assist with day-to-day operations of the Outbound Ticket Sales Team
  • Sell Season and Group Ticket Packages for Football, Basketball, Baseball, and all Olympic Sports
  • Work with marketing and sales to coordinate advertising and ticket promotions for designated sports
  • Assist in the implementation of the training program and work with the sales team to keep their skills current
  • Work all home games as needed, performing various ticket sales and service duties, fulfilling events, servicing groups, and prospecting new sales throughout the game
  • Attend Networking events to develop a Sphere of Influence, utilizing networking to gain new leads for season and group packages
  • Assist in supervision of student workers
  • Create material for internal use, work on mailings, and organize campaigns
  • Organize and maintain group lists and group letters for emails and mailing
  • Ability to communicate effectively with the public
  • Bachelor’s and/or Master’s Degree in Sports Administration or Business Administration/Marketing
  • 1-2 years sales experience
  • Experience working in college athletics or sports marketing organization
  • Experience with outbound ticket sales
  • Working knowledge with Spectra or another ticketing system
  • Personal computer proficiency in the following applications: Microsoft Word and Excel
41

Assistant Director of Ticket Sales & Operations Resume Examples & Samples

  • Provide a high level of customer service to donors and fans; facilitate the purchase of season tickets, single game tickets, group tickets, parking and donations via our phone, email and online platforms as well as in-person at the box office
  • Serve as the primary Ticket Supervisor for Football and Women’s Lacrosse; operationally manage the creation and execution of their events and respective sales calendars
  • Serve as the primary manager for the online and mobile sales platforms
  • Responsible for compliance with all NCAA and Conference rules and regulations
  • Appointee will perform other duties as assigned
  • This position will require evening and weekend scheduling
42

Gameday Ticket Sales Associate Resume Examples & Samples

  • This is a part-time job that will require you to work all Houston Texans home games for the 2017 football season (10 home games) in addition to other various Team-sponsored hospitality and/or VIP events as assigned
  • Ticketing or general sales experience preferred
  • Must be high-energy, self-motivated, organized, customer service-oriented and possess a strong desire to sell
  • Must be willing to engage in a high volume of conversations with customers
  • Possess interpersonal and organizational skills
  • Ability to maintain confidential and/or proprietary information
  • Assist Club sales staff at sales tables at Club home games, LSSE events and at other various Club-sponsored hospitality and/or VIP events as assigned
  • Market and sell Club ticket products including Wait List and group ticket packages
  • Market and sell LSSE events as assigned on gameday
  • Assist Club staff in handling customer service issues on gameday
  • Assist in the setup of gameday ticketing table
  • Perform various other tasks that may be assigned from time to time by Director of Ticket and Event Sales or other Club staff members
  • Are you able to commit to ALL 10 home games and any additional events requested of you? (Yes/No)
  • Why did you apply for this position?
  • Do you have ticketing or sales experience? (Yes/No Only)
  • What makes you the best candidate for this role?
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Regional Manager / Director Ticket Sales Resume Examples & Samples

  • Direct oversight of multiple properties, as well as responsibility for the performance of the assigned region towards established year end goals
  • Responsible for staffing of the assigned region including recruiting, hiring, training and evaluating for all positions
  • Serve as the main liaison for all day to day operations with University contacts. This includes hosting an annual revenue summit, and regular communication of results/opportunities for improvement
  • Host weekly calls with the General Managers in the assigned region to review results and discuss strategic direction
  • Deliver on the Company’s Sales Training program and lead an effort to establish consistent implementation across all properties in the assigned region
  • Oversee and report on key performance indicators for the assigned region
  • Assist Business Development team in contract extension conversations and participate in the acquisition of new business when necessary
  • Assist in the creation, implementation and execution of national sales strategy which may include, but is not limited to, package sales, group sales, renewals and sales training
  • Actively participate in quarterly leadership meetings to help create and implement organization’s strategic plan
  • Attend conferences in an effort to engage current and potential new partners, and to become aware of new sales strategies that may be executed across our national platform
  • Regional Director requires a minimum of ten (10) years’ experience working in sales with collegiate and/or professional sports team, including at least five (5) years in a leadership role
  • Regional Manager requires a minimum of seven (7) years’ experience working in sales with collegiate and/or professional sports team, including at least three (3) years in a leadership role
  • Strong analytical skills towards analyzing sales trends, pricing, staff performance and other key metrics
  • Strong leadership training skills
  • Experience with key ticketing partners and technology vendors inside the industry
  • Superior communication and interpersonal skills
  • Proven track record in sales – must demonstrate success both as an individual seller and as a sales leader
  • Must demonstrate high level of organization
  • This position requires travel of greater than 50%
  • Bachelor’s Degree in Sports Administration or business field, or equivalent work experience
44

Group Ticket Sales Director Resume Examples & Samples

  • Position Title: Group Ticket Sales Director
  • Status: Full-time, Exempt
  • Work Schedule: Monday- Friday, 8:00 a.m. to 5:00 p.m.; event hours including weekend and evenings as necessary
  • Pay Structure: Salary plus annual bonus
  • Oversee the group sales program for all ticketed sports
  • Manage the group sales staff
  • Produce weekly updates of the group sales results
  • Sell football, men’s and women’s basketball, baseball, and softball group tickets
  • Sell season tickets, mini plans, and single game tickets for football, men’s and women’s basketball, baseball, and softball
  • Contact area businesses, youth organizations, and other large groups to promote the group ticket program
  • Make recommendations on group experience, group events, and group pricing
  • Achieve and exceed weekly, monthly, and annual sales goals
  • Promote and solicit special events in the athletics facilities (wedding, birthday parties, corporate meetings)
  • Communication, Written- the ability to communicate in writing clearly and concisely
  • Customer Oriented- the ability to take care of the donors’ needs while following organizational procedures
  • Detail Oriented- the ability to pay attention to the minute details of a project or task
  • Initiative- ability to make decisions or take actions to solve a problem or reach a goal
  • Creative- the ability to think in such a way as to produce a new concept or idea
  • Problem Solving- the ability to find a solution for or to deal proactively with work-related problems
  • Candidates should have a history of success in ticket sales, preferably with a major Division 1 university or professional sports
  • Candidates should have a minimum of two years of sales or customer service experience
  • Proficient in all applications of Microsoft Office; and internal donor management systems, ticketing systems, and/or CRM a plus
  • Willingness to work a flexible schedule including weekend, holiday, and evening hours
45

Group Ticket Sales Account Executive Resume Examples & Samples

  • Cultivate current and past groups and new prospects to generate sales
  • Work all home games to service the groups and generate leads through tabling
  • Communication, Oral- the ability to communicate effectively with others using the spoken word
  • Adaptability- the ability to adapt to work-related changes
  • Organized- possessing the trait of being organized or following a systematic method of performing a task
  • Tactful- the ability to show consideration for and maintain good relationships with others
  • Leadership – the ability to manage and support team members in daily operations and on special projects
  • Strong desire to work in college athletics
  • Ability to appropriately articulate the ticket options via phone call and in-person meetings
  • Candidates should have a minimum of 12 months of sales or customer service experience
  • Ability to travel as needed to complete duties and responsibilities
46

Director of Ticket Sales & Service Resume Examples & Samples

  • Minimum qualifications includes a bachelor’s degree, master’s degree preferred; collegiate experience preferred
  • Knowledge of communication and marketing best practices
  • Organizational skills and ability to handle multiple tasks and details effectively
  • Ability to effectively interact with a wide variety of constituencies
  • Must maintain a thorough knowledge of NCAA, Sun Belt, and ULM rules and regulations
  • Ability to meet established deadlines
  • Proficient knowledge of Veritix ticketing system or similar software; and proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
47

Ticket Sales & Operations Paid Intern Resume Examples & Samples

  • Make a required minimum of outbound sales calls and face to face appointments with the goal of maximizing ticket revenue and continuously soliciting new business for George Washington Athletics ticket sales
  • Identify, explore and research new sales opportunities to include season ticket and group sales target markets to meet the established sales objectives through structured solicitation and provide recommendations to Ticket Office on promotions, sales strategies and community ticket/ sampling programs etc
  • Track and report daily, weekly and monthly sales figures and relevant accountability reports
  • Fulfillment of season and single game ticket orders
  • Assist with ticket reconciliation, cash management, data entry, event operations, and player guest management
48

Sales Manager, Ticket Sales Resume Examples & Samples

  • Assist GM with administrative (ticket office, marketing, development and multimedia) relationship building Work all home games, performing various ticket sales and service duties throughout the game
  • Act proactively to create opportunities for new business with existing customers Provide superior customer service to clients throughout the season
  • Miscellaneous duties as assigned by General Manager
  • Bachelor’s Degree in Sports Administration or business field
  • Ability to work in a dynamic, high paced environment
49

ICA, Ticket Sales Specialist Resume Examples & Samples

  • Assist with day-to-day operations of the McKale Ticket Office
  • Work all home games as needed, performing various ticket sales and service duties
  • Bachelor’s and/or Master’s Degree
  • 1-2 years sales/ticketing experience
  • Experience working in college athletics
50

Associate Director Ticket Sales & Operations Resume Examples & Samples

  • Manage all ticketing operations including staffing, cash control, sales strategy and third party vendor relations
  • Oversee the development and implementation of a ticketing sales plan for all ticketed sports and events that seeks to increase revenue and attendance through season, group and single game ticket sales
  • Develop and implement ticket manifest including establishing prices, sales projections, packages and special offers
  • Devise new initiatives for utilizing ticket database as well as creating an outbound sales plan that employs best practices, prospecting, networking, lead generation, referral gathering and data capture
  • Control and monitor the distribution of complementary tickets, as directed by the Asst. AD Marketing & Branding, to balance revenue generation with attendance growth
  • Provide assistance with phone inquiries and excellent customer service to fans as well as other departments within the campus community
  • Supervises daily operation of ticket office, including hiring and training game day ticket sellers
  • Manage Veritix ticketing system including database management, reporting, forecasting and financial reconciliation
  • Maintains accurate ticket operation and revenue records, regularly reviewing to ensure accuracy and compliance
  • Responsible for the preparation/distribution of season and individual game ticket reports
  • Coordinate with Compliance office regarding NCAA rules and policies, including reporting requirements
  • Coordinate with the business office for single game and season-long reconciliation reports
  • Strong focus on analytics and evaluation of sales efforts
  • Attendance at all football, men’s basketball and women’s basketball home games
  • Assist with the ticket sales of all A-10 and NCAA events hosted by the department
  • Occasional travel for major games, tournaments and postseason