Technology Systems Analyst Resume Samples

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JP
J Padberg
Janelle
Padberg
58312 Lupe Stravenue
Dallas
TX
+1 (555) 502 6335
58312 Lupe Stravenue
Dallas
TX
Phone
p +1 (555) 502 6335
Experience Experience
Dallas, TX
Technology Business Systems Analyst
Dallas, TX
Labadie, Abbott and Hills
Dallas, TX
Technology Business Systems Analyst
  • Build, develop and grow critical stakeholder relationships (internal and external to Humana). Leverages the expertise of the “project managers and subject matter experts” for each functional team and their associated staffs
  • Provide third-tier support for production incident management
  • Work with test team to develop system integration test plans and ensure the testing results correspond to the business expectations
  • Collaborates:Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that helps define a successful solution for all
  • Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
  • Provide relevant test scenarios for the testing team
  • Interact directly with stakeholders to identify and evaluate improvement opportunities and to explain issues
San Francisco, CA
Systems Analyst, Starbucks Technology
San Francisco, CA
O'Keefe, Kunde and Powlowski
San Francisco, CA
Systems Analyst, Starbucks Technology
  • Manages weekly and monthly cadences for metrics reports for stakeholders and product managers
  • Sharing and working together.
  • Creates dashboards and reports that measure and benchmark product success
  • Improve current analysis reporting and capabilities
  • Maintain and continuously improve analytics by making sure all projects are tagged and best-practice implementation techniques are used on all online platforms
  • Responsibilities and essential job functions include but are not limited to the following
  • Connecting across Starbucks
present
New York, NY
Analyst, Contact Center Systems & Technology
New York, NY
Brekke Group
present
New York, NY
Analyst, Contact Center Systems & Technology
present
  • Provide recommendations for process improvement or future enhancements
  • Responsible for contact center incident management system, click to chat, social, IVR/ACD, and any other system specific to the contact centers
  • Coordinate projects and tasks for order management system and contact center technology
  • Lead and/or provide support on all technology related projects that impact the contact centers
  • Coordinate relationship between technology vendors and internal IT teams
  • Help drive and prioritize system enhancements and corrections with other internal technology departments
  • Ensure contact center technology and incident response time SLA’s are met
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The University of Texas at Austin
Bachelor’s Degree in Computer Science
Skills Skills
  • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
  • Identifies issues beyond stated situation and has a good working knowledge of ITIL foundational processes
  • Knowledge of related industry considerations
  • Deepens knowledge through exposure to new assignments and continuous learning
  • Develops and applies specialized infrastructure knowledge within own discipline
  • Proven ability to effectively troubleshoot program errors
  • Intermediate knowledge of client/server networks
  • Consistently applies fundamental knowledge of infrastructure, operations & security configuration, maintenance and support
  • Understands and applies principles, concepts, theories, infrastructure, operations & security technologies and standards of professional field
  • Develops solutions to a variety of problems of moderate complexity
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15 Technology Systems Analyst resume templates

1

Analyst, Contact Center Systems & Technology Resume Examples & Samples

  • Responsible for contact center incident management system, click to chat, social, IVR/ACD, and any other system specific to the contact centers
  • Responsible for maintenance to workspaces, rule bases, skill bases, users, profiles, analytics, surveys, integrations and upgrades
  • Coordinate relationship between technology vendors and internal IT teams
  • Troubleshoot system errors, correct or escalate as appropriate
  • Coordinate projects and tasks for order management system and contact center technology
  • Help drive and prioritize system enhancements and corrections with other internal technology departments
  • Provide recommendations for process improvement or future enhancements
  • Lead and/or provide support on all technology related projects that impact the contact centers
  • Ensure contact center technology and incident response time SLA’s are met
  • Support other departments as needed
  • Ad-Hoc Analysis
  • 4 Year College Degree
  • 2+ years of Contact Center Experience and/or IVR experience
  • HTML/PHP experience a plus
  • Analytical, project-oriented, problem solving, attention to detail, and organizational skills
  • Team Oriented
2

Technology Business Systems Analyst Resume Examples & Samples

  • Identify, assess, and document business requirements, recommend business priorities, and advise business on options, risks, and costs
  • Interact directly with stakeholders to identify and evaluate improvement opportunities and to explain issues
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible
  • Analyze impact and risks of proposed solutions across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, recommend risk mitigates, and contribute a business or process perspective during design reviews
  • Ensure requirements from all stakeholders, including Operations and IT Support, are defined
  • Document detailed functional requirement specifications and ensure proper coverage of the business requirements
  • Review technical solution to ensure business and functional requirements will be met
  • Assist Quality Assurance team to ensure that requirements documentation can be easily translated into test plans, advise on "production-like" test coverage and data, and ensure that the proper testing plans have been completed
  • Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation for internal and external users
  • Provide relevant test scenarios for the testing team
  • Work with test team to develop system integration test plans and ensure the testing results correspond to the business expectations
  • Provide third-tier support for production incident management
  • 3-5 years of relevant experience in business analysis / business systems analysis / process improvement / QA testing
  • Agile experience (e.g. Scrum, RUP, Kanban)a plus
  • Excellent critical thinking skills, ability to find and solve root causes of problems amid "noise"
  • Experience supporting highly regulated businesses or products
  • Knowledge of lockbox operations and systems a plus
  • Experience in an application support or client service role a plus
  • Team Player with ability to achieve independent goals with minimum direction using independent judgment and decision making
  • Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives and working on multiple efforts simultaneously
  • 4-year degree in business, MIS, computer science, computer information systems, engineering or equivalent
3

Technology Business Systems Analyst Associate Resume Examples & Samples

  • Business and technical analysis on a variety of projects relating to TS
  • Development and documentation of clear Functional and Non-Functional
  • Excellent communication skills both written and verbal, including ability to
4

Technology Business Systems Analyst Resume Examples & Samples

  • Create detailed business requirements documents to capture business needs, goals and objectives and participate in the development of solutions
  • Create user guides that outline feature process and use, and implementation guides that outline the exchange of data between systems
  • Deploy and maintain best practices and tools for requirements gathering and end user documentation
  • Collaborate both internally and externally to ensure data gathering and data sources are optimized to align and support the product strategy
  • Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
  • Build, develop and grow critical stakeholder relationships (internal and external to Humana). Leverages the expertise of the “project managers and subject matter experts” for each functional team and their associated staffs
  • At least 5 years demonstrated experience of performing a business analysts role within a software engineering environment
  • Use and experience of using a software requirements methodology
  • Solid database experience on being able to perform queries to identify and extract data from Oracle and MySQL databases
  • Ability to prioritize multiple assignments and meet project timelines
  • Excellent consultative, communication and analytical skills
  • Must be self-directed and results-oriented
  • Experienced of working with Healthcare providers or within the Healthcare Information technology industry
  • Use of Agile Methodologies and participating in software sprints
  • Prior experience of working directly with external clients and vendors
5

Systems Analyst Lead Starbucks Technology Resume Examples & Samples

  • Advanced knowledge and experience in deploying and sustaining Talent Management applications (both on premise and SaaS solutions)
  • Progressive experience in systems design, configuration, testing, and implementation within a large, global organization
  • Analytical and problem-solving in a fast-paced environment
  • Project management experience, including the ability to build and lead cross-functional teams
  • Deep expertise in configuration and integration points for SaaS solutions
  • Solid understanding and design experience with Service Oriented Architecture (SOA)
  • User-centric design concepts
  • Ability to couple technology expertise with deep understanding of business requirements to design and deploy highly reliable, scalable, and sustainable global technology solutions
  • Ability to lead in challenging or ambiguous situations
  • Negotiation and conflict management
6

Technology Systems Analyst Resume Examples & Samples

  • Strong core Java 1.5+ programming knowledge
  • Development experience in financial markets with solid financial markets domain knowledge
  • Good inter-personal skills, written and verbal communication and the ability to manage stakeholder expectations
  • Strong analytical & problem solving skills, effectively managing own time, proactive and self-starter
  • Sound technical knowledge of inter-process communication technologies RMI/JMS, multi-threading, XML/XSLT, Application Servers, JPA/Hibernate, Spring, GWT (Google Web Toolkit), JUnit and test driven development methodologies
  • Solid understanding of security principles, Risk Management, Technology Governance and Compliance experience (Desirable)
7

Systems Analyst Lead-starbucks Technology Resume Examples & Samples

  • Partner with business unit resources to gather, analyze, and document business requirements that deliver solutions in accordance with the BI strategy and the goals of the Global Strategy organization
  • Leverage existing solutions to drive standardization & simplification to reduce implementation timelines & costs
  • Translate business requirements into technology solutions. Clearly define and communicate targeted functional solutions via functional design specifications. Verify technical designs satisfy functional requirements
  • Lead iterative solution design and delivery for large / complex IT solutions; identify critical path decisions; make recommendations; and influence program leaders and business process owners to maximize project payback
  • Proactively identify and effectively assess improvement opportunities (productivity/efficiency gains, cost savings, etc.)
  • Create detailed system design and end-user documentation to support new system implementation efforts. Deliver training and perform knowledge transfer to team members as required
  • Contribute to project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
  • Support team building and develop less-experienced analysts through coaching and mentoring
  • Proven ability to work with and influence all levels of leadership to capture / validate requirements and convert into enterprise-wide, highly reliable and scalable Business Intelligence solutions
  • Knowledge of Customer Data subject area and functional business experience
  • Experience providing user support to Customer Analytics business organization – prefer experience with Oracle Exadata and Hadoop
  • Familiarity with technologies within the Business Intelligence technology domain (information delivery, pervasive computing – mobility/portals, analytics / empirical research, master data, data warehousing / information integration, security / identity management, content / knowledge management, business process management )
  • Ability to build and maintain relationships/partnerships with business customers and technical resources
  • Strong oral and written communication skills and can present technical requirements to business partner communities and provide effective end-user training
  • Strong analytic and problem solving skills; good working knowledge of SQL and ability to utilize ad-hoc query tools for data investigation / profiling and troubleshooting system issues
  • Communication, facilitation, influence, analytical thinking, change management, and partnering skills with an enterprise perspective
  • Ability to influence a team towards pragmatic Business Intelligence solution decisions
  • Works with the community of stakeholders to establish credibility and trust
  • Demonstrates negotiation, facilitation, and presentation skills, cultural sensitivity and adaptability, learning agility, virtual and remote teaming ability, independent and innovative spirit, flexibility and responsiveness to input
  • Highly developed leadership capabilities, with the proven ability to communicate with and influence others at all levels and across all business groups
8

Systems Analyst, Starbucks Technology Resume Examples & Samples

  • 0 - 2+ years of relevant experience
  • Basic understanding of systems development concepts
  • Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
  • Sharing and working together.
9

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Demonstrates working knowledge of all facets of systems development lifecycle and IT operations
  • Strong knowledge of configuration and key integration points of relevant applications/modules/platforms
  • Working understanding of Service Oriented Archetecture (SOA)
10

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Functional/business process experience in Oracle Order Management (8 years)
  • Solution design, testing, and implementation experience (8 years)
  • Applicable application and system configuration experience in Oracle Order Management (6years)
  • Applicable integration experience with internal and/or external warehouse management systems (4 years)
  • Experience designing Services in SOA for web and mobile applications (2 years)
  • Deep knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
  • Knowledge of BI tools like OBIEE or Tablaeu
  • Knowledge of Service interface design in SOA
  • Ability to work effectively in self-directed manner
  • Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities
11

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Solution design, testing, and implementation experience (7 years)
  • Applicable application and system configuration experience (7 years)
  • Deep understanding of the system architecture and business logic concepts behind complex, enterprise-class software solutions
  • Gift for rooting out ambiguity
  • Strong oral and written communication skills enabling the persuasive presentation of proposed solutions
12

Lead Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Demonstrates strong working knowledge of all facets of systems development lifecycle and IT operations
  • Deep expertise in configuration and integration points of relevant applications/modules/platforms
  • Leverages user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user
  • Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders
  • Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities
13

Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Responsibilities and essential job functions include but are not limited to the following
  • Liaising with senior and Product Managers to understand and advise on their reporting requirements
  • Defines and analyzes metrics for web, social, and mobile platforms
  • Improve current analysis reporting and capabilities
  • Manages weekly and monthly cadences for metrics reports for stakeholders and product managers
  • Creates dashboards and reports that measure and benchmark product success
  • Identifies tagging needed to manage data accordingly
  • Work with external vendors as needed to create and simplify analytics reports and data
  • Maintain and continuously improve analytics by making sure all projects are tagged and best-practice implementation techniques are used on all online platforms
  • Promote and support a data-driven culture
  • Progressive experience in digital measurement, presentation, and dashboards (5 years) 
  • Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization 
  • Bachelor’s degree in computer science, information systems or related discipline, or equivalent work experience
  • Knowledge of digital and social media platforms and measurements 
  • Have a thorough understanding of web analytics systems and to ensure they are optimally configured and deployed
  • Strong analytical skills, with extensive knowledge of Google Analytics, Sharepoint metrics and Mixpanel
  • Owning and management of key KPIs such as adoption, retention, feature usage, etc., especially ensuring consistency across different teams/apps 
  • Define, track, and report key metrics across platforms 
  • Experience with A/B testing analysis 
  • Ability to translate business goals and strategy into measurable outcomes 
  • Experience with mobile applications 
14

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Relevant functional/business process experience - (7 years)
  • Solution design, testing, and implementation experience - (7 years)
  • Applicable application and system configuration experience - (7 years)
  • End user support and documentation experience - (5 years)
15

Technology Systems Analyst Resume Examples & Samples

  • Ability to analyze, design, and build web applications using Microsoft products such as Visual Studio, C#, ASP.Net MVC 4, 5 application framework and Microsoft SQL Server
  • Ability to provide software quality assurance to specify tests and run tests
  • Strong object oriented programming experience
  • Knowledge of databases, data conversion, network and security architecture, and application development
  • Ability to work collaboratively with all project stakeholders, including business/subject matter experts, technical (developers, network architects, database administrators, etc.), and management
  • Experience with GIS based applications and the ESRI platform
  • Experience with designing and building a functional and aesthetically pleasing UI
  • Very good understanding of supporting all phases of systems development life cycle with focus on requirement management and business analysis
  • Ability to plan, execute, and document technology projects
  • Ability to implement, modify, and support vendor supplied software solutions
  • Mobile development experience on IOS and Android platforms
  • APTWin, APTARS, Cash Register, eBuild, Mobile Inspector, My Permits, On Track, Staff Inspector,
  • AutoCite, ePark iPhone App, License Plate Recognition, Mobile Management System (MMS), SkiData
  • Business Licenses, Rental Housing, Web Grants
  • CeMeeting, Eugene Zoning Map, Historic Properties, Eugene Property Explorer, Site Track, Land Structure Database
  • Microsoft .NET Framework
  • Microsoft Visual Studio 2010 or greater
  • C# and Python programming language
  • Principles and methods of advanced system and application analysis, design, development, enhancement, implementation, and maintenance
  • Principles and practices of object-oriented programming and design.Microsoft SQL Server
  • Web based and client-server programming as well as knowledgeable about network fundamentals
  • Principles and practices of project management
  • Principles of Geographical Information Systems
  • Principles and practices of supervision or lead worker skills
  • Judgment in resolving major technical and project problems
  • Multiple platforms and users and network fundamentals
  • City organization, Central Services' Information Services Division policies and guidelines, and specific Planning and Development systems and equipment
  • Communicate clearly and concisely, both orally and in writing, with technical and non-technical people
  • Stay abreast of technology trends and emerging hardware/software communications
  • Learn new concepts, programming languages, and computer hardware and software
  • Establish and maintain cooperative working relationships between the customer, contractor, vendor, and other team members
  • Coordinate multiple concurrent projects and tasks; meet deadlines
  • Function as project leader, as assigned
  • Manage vendor and service contracts
  • Understand the development of large, complex enterprise level applications
16

Lead Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Solution design, testing, and implementation experience (10 years)
  • Application and system configuration experience (10 years)
  • Production support, system maintenance and enhancement delivery experience (6 years)
  • IT Project experience as project resource or lead (4 years)
  • Ability to identify/define technology solutions to deliver required business capabilities
  • Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options
  • Ability to develop clear, thorough design specifications that drive effective solution development
  • Knowledge of effective testing practices and methodologies
  • Knowledge of SQL and ability to utilize ad hoc query tools to troubleshoot system issues
  • Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities
  • Experience with industry leading WFM systems such as Kronos, JDA & Dayforce (4 years)
17

Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Relevant functional/business process experience (5 years)
  • Solution design, testing, and implementation experience (5 years)
  • Applicable application and system configuration experience (5 years)
  • Experience developing clear, thorough user stories and acceptance criteria that drive effective solution development
  • Solid understanding of the system architecture and business logic concepts behind complex, enterprise-class software solutions
  • Ability to apply knowledge of multidisciplinary solution delivery principles and practices to achieve successful outcomes in cross functional projects and activities
  • Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
  • Talent for designing future-proof solutions with an eye towards future use cases, scalability, and maintainability
  • Ability to build consensus across a diverse group of customers with conflicting priorities while driving towards decisions
  • Ability to effectively identify and utilize available tools and resources (internal and external) to resolve issues
18

Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Production and end-user support, system maintenance, upgrades and enhancement delivery of CRM platforms. Siebel experience preferred. (4 years)
  • Process improvement. LEAN experience preferred. (2 years)
  • Support and delivery of reporting or analytics platforms. Tableau experience preferred. (2 years)
  • SQL, SSIS, data integration, SOA experience. (2 years)
  • Solution design, documentation, and testing in an Agile environment. (4 years)
  • Experience in licensed or franchise operating models (preferred) (2 years)
  • Working knowledge of systems development lifecycle and IT operations
  • Configuration knowledge of relevant applications/modules/platforms
  • Utilizes user-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions
  • Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions
19

Technology Systems Analyst Resume Examples & Samples

  • Provide input to senior solutions delivery analyst based on past experience and understanding of requirements to design a flexible and scalable solution
  • Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion; and
  • Must have Master's degree in Computer Science, Engineering, MIS, or related plus 6 months experience in the job offered, Software Developer, Programmer Analyst, or related, or a relevant consulting role working on technology delivery engagements
  • Relevant consulting industry experience working on small/medium-scale technology solution delivery engagements
  • Working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) or ETL interfacing (e.g.: Informatica, SSIS) technologies
20

Technology Systems Analyst Resume Examples & Samples

  • Maintain data protection operations, monitor and ensure health of CommVault environment
  • Develop and configure CommVault alerting and notification processes
  • Ability to perform Commvault sustain engineering functions (patching and upgrades) required
  • Proposes systems enhancements that will improve the reliability and performance of the system
  • Implements infrastructure, operations & security monitoring services, using industry standard software, collects relevant data, performs analytics and provides system performance dashboards
  • Understanding and working knowledge of CommVault is required
  • Understanding of Storage Area Networks and Network Attached Storage required
  • Understanding of Druva a plus
  • Develops and applies specialized infrastructure knowledge within own discipline
  • Builds deeper understanding of processes, procedures, customers and organization
  • Coordinates activities and processes of self and others
  • Consistently applies fundamental knowledge of infrastructure, operations & security configuration, maintenance and support
  • Intermediate knowledge of client/server networks
  • Proven ability to effectively troubleshoot program errors
  • General understanding of how technology supports the business
21

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

  • Relevant functional/business process experience in Oracle Procure-To-Pay (5-7 years)
  • Oracle Accounts Payable and Cash Management Functional Experience (5-7 years)
  • Oracle Purchasing and Quality Functional Experience (5-7 years)
  • Solution design, testing, and implementation experience (5-7 years)
  • Applicable application and system configuration experience (5-7 years)
  • Production support, system maintenance, upgrades, and enhancement delivery experience (5-7 years)
  • End user support and documentation experience(6 years)
  • IT Project experience as project resource or lead (2-4 years)
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
22

Phone Channel Technology Senior Business Systems Analyst Resume Examples & Samples

  • Undergraduate Degree or Technical Certificate
  • 5-7 years relevant experience
  • Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management
  • Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules
  • Ability to work independently as the senior or lead system analyst and coach or guide team
  • Experience and comfort level acting as a subject matter expert and consultant
  • Knowledge and associated experience with Phone Channel and Contact Centre related technologies and applications including IVR, Dialer, and Voice Biometrics, is a definite asset
23

Systems Analyst, IT, Starbucks Technology Resume Examples & Samples

  • Represents Starbucks Technology by providing world-class in-person customer service, technical support, and training
  • Support trend and incident analysis, solution support, and process improvement initiatives
  • Reduces return visits for technical support by training users how to repair issues in the future
  • Translates broad strategies and initiatives to customers in an honest, supportive, and informative manner. You share your excitement with customers, and still leave room to over-deliver
  • 1-3+ years of relevant technical support experience
  • 1-3+ years experience with Windows support in an enterprise environment
  • Familiarity with macOS and exposure Mac support technologies
  • 1-3+ years of customer service experience
  • 1-3+ years of customer
  • Strong people skills and welcoming face-to-face demeanor
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to quickly learn new systems and technologies
  • Knowledge of basic troubleshooting methodologies
  • Natural ability to demonstrate empathy and compassion while serving customers and staff
  • Adept at maintaining composure and focus on the customer while responding to customer concerns, troubleshooting, and solving technical issues
  • Strong emotional intelligence
24

Technology Systems Analyst Resume Examples & Samples

  • Candidate would be able to take calls from field technicians for technical support on security products that Stanley Security installs
  • Knowledge of Installation and programming with Burglar Alarms, Fire alarms, Card access, and CCTV would be helpful
  • Experience in the low voltage industry a plus
25

Systems Analyst, Operational Technology Resume Examples & Samples

  • Provide key support to configure and maintain functionality in the following SAP modules -- MM, PP, SD and logistics
  • Champion the use of commonly-used concepts, SAP standard functionality, and best practices and procedures
  • Participate in user and functional requirements gathering
  • Work with subject matter experts (SMEs) to improve their understanding and use of SAP processes and provide training to end users
  • Provide system support for Operational Technology systems to include building management / environmental monitoring (WonderWare and ABB), data historians, Enterprise Quality Management System (TrackWise), Enterprise Resource Planning (ERP) Systems (SAP), and Electronic Document Management Systems (EDMS) (Adept and MasterControl)
  • Prior experience working in an FDA regulated pharmaceutical manufacturing environment
  • Prior database maintenance / development experience
  • Prior computer hardware / software validation and change control experience
  • Experience with Shop Floor Data Collection systems and integration with SAP
26

Technology Business Systems Analyst Resume Examples & Samples

  • 5 years of hands-on experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or a related discipline with an emphasis on delivering cutting edge technology within finance
  • SOAP, XML, JSON and other similar web service protocols/technologies
  • SQL and database scripting
  • Retail/Consumer banking and investment products
  • Programming Languages (JavaScript preferred)
  • Experience of working with JIRA