IT Technical Analyst Resume Samples

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LA
L Auer
Leatha
Auer
94818 Caitlyn Inlet
New York
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+1 (555) 838 3249
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Phone
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Experience Experience
Chicago, IL
IT Technical Analyst
Chicago, IL
Rodriguez-Abernathy
Chicago, IL
IT Technical Analyst
  • Be flexible with your work schedule, job duties and work locations
  • Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
  • Develops and executes test and quality assurance strategies and plans
  • Utlizes network management platforms such as Cisco LMS / WCS, Prime, NetScout
  • Work to elevate the reputation of the Support team by providing solid customer service, timely and efficient issue resolution and exemplary communication
  • Responsible for application support/maintenance and development activities for Microsoft clients in a global 7 by 24 environment consisting of 30k+ devices
  • User assistance
Phoenix, AZ
It-technical Analyst
Phoenix, AZ
Kovacek-Collins
Phoenix, AZ
It-technical Analyst
  • Work on QA efforts for all the web store projects for Toys R Us and Babies R Us globally
  • Track and manage tasks through to completion
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, and automated scripts
  • Communicate clearly and timely to business and IT leaders on updates surrounding current work
  • Execute and evaluate manual or automated test cases and report test results
  • Backend database testing in Microsoft SQL environment and Oracle including validating stored procedures, jobs and triggers
present
Detroit, MI
Development IT Technical Analyst
Detroit, MI
Runte LLC
present
Detroit, MI
Development IT Technical Analyst
present
  • May assist in the design of network infrastructure, plans and designs while performing capacity and resource planning
  • Assists the design of network infrastructure, plans, and designs. Performs capacity and resource analysis and planning
  • Analyze and evaluate incident trends and make recommendations to team lead to reduce incident rate. Proactively look for ways to improve user support
  • Performs Design, Configuration, and installation of routers, switches, concentrators or other network components
  • Provide routine status updates and prompt management escalation
  • Manage and deliver project assignments within the established timelines
  • Manages equipment such as: Cisco Wireless Networks, Cisco Routers and Switches, and VPN Branch office platforms
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Iowa State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Good working knowledge of leading computer tools including Excel, Access, Word and PowerPoint
  • Able to work a varied schedule with projects and deadlines requiring the ability to meet changing demands
  • Capacity to learn or have already demonstrated the ability to manage CIs within a CMDB, ability to ensure CMDB Data is architected to support IT
  • Good understanding of database concepts and working knowledge of ITAM and Configuration Management
  • Strong knowledge of IT and/or business functional area
  • Able to execute multiple analytical projects at high level of quality
  • Strong analytical skills and technical expertise with an ability to provide insightful analysis
  • Sound judgment, decision making and analytical ability
  • Strong project management skills
  • Excellent communication skills to present results of work assignments to senior management
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15 IT Technical Analyst resume templates

1

IT Technical Analyst Resume Examples & Samples

  • Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
  • Assist shoreside IT with application deployment, upgrades, and troubleshooting
  • User assistance
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc
  • Provide occasional user training for new applications
  • Monitor and manage users’ data storage requirements to ensure effective use of resources
  • Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
  • Network maintenance
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
  • Regular Maintenance routines
  • Perform regular backups of all server based systems
  • Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
  • Check of all servers to ensure proper operation on a daily basis
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc.)
  • Conduct regular cleaning (dust removal, etc.) of all computers and terminals
  • Report any changes in inventory to the Chief Engineer
  • Maintain and support the shipboard DECT phone system
  • Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
  • Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
  • Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
  • Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
  • Participate in Emergency Duties as specified in the ship Assembly Plan
  • Experience with Microsoft suite of applications (MS Office, MS Outlook, MS Visio, etc.)
  • Basic understanding of Microsoft server operation and troubleshooting
  • Strong PC setup and troubleshooting skills
  • Ability to express thoughts clearly and thoroughly in writing
  • Be able to work a seven-day, 70-84 hour week with limited time off
  • Be able to adhere to Disney Cruise Line appearance guidelines
  • 4-year degree in Information Technology or related field of study
  • Familiarity with IT operations in the cruise industry
  • Knowledge of telephony systems including VOIP
  • Experience with VMWare virtualization technology
  • Familiarity with computer network operation
  • Familiarity with Cisco network electronics
  • Familiarity with Fidelio Cruise applications
  • Familiarity with Micros Point of Sale application
  • Obtain a criminal background check
2

IT Technical Analyst Resume Examples & Samples

  • Improve efficiency of systems support through the identification and implementation of new procedures to better support the end user community
  • Show a pattern of continual technical skill and professional growth through formal and peer education opportunities
  • Continually propose new solutions to improve business efficiency and stream line processes
  • Design, implement, enhance, support and troubleshoot Orvis technical solutions
  • Support Orvis customers and resolve technical problems
  • Review and enhance technical support procedures and processes
  • Educate / train Orvis customers to become self-sufficient in the use technology
  • Interface with vendors to solve problems and present solutions to better Orvis’ use of technology
  • Support technology after regular business hours and on weekends as needed (on call)
  • Perform other tasks as assigned by supervisor
3

IT Technical Analyst Resume Examples & Samples

  • Applicants must
  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally
  • Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination
4

It-technical Analyst Resume Examples & Samples

  • Bachelor’s degree in Information Technology or Information Systems
  • Minimum of 2 years related experience in a business analysis or technical analyst role within an IT department
  • Technical background is required with solid knowledge in system design and analysis principles
  • Strategic and analytical problem solving skills, successful at managing and meeting project deadlines
  • Solid coding development techniques
  • Strong written and verbal communications required
  • Experience with collaboration tools such as Microsoft 365 and cloud technologies
  • Project Management certification is a plus
5

It-technical Analyst Resume Examples & Samples

  • Prior Application Testing experience
  • Prior experience eCommerce QA testing is a plus
  • Personality that allows you to work at times under extreme pressure and still be able to calmly lead solution delivery
  • Flexibility to be able to adapt to constantly shifting priorities and issues
  • The motivation to want to test, find, and prevent any defects from getting past QA
  • Desire and passion to advance your career to the next level at a dynamic and globally recognized brand
  • Experience with JIRA and automated testing tools a plus
6

IT Technical Analyst Resume Examples & Samples

  • Responsible for proactive support and maintenance around POS systems
  • Provides technical support of the application, interfaces and any customizations
  • Monitors support issues, ensures resolution plans and reports progress to management
  • Provides excellent customer service during event support
  • Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise
  • Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
  • Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
  • Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes
  • Develops and executes test and quality assurance strategies and plans
  • Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal
  • Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly
  • Communicates with site users regarding any system enhancements and or scheduled upgrades
  • Participate in technical and functional training classes as necessary or required
  • Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
  • O Daily - Ensure all classroom, meeting room, and break out room Audio Visual supplies and equipment and in working order and immediately report any malfunctions to appropriate parties
  • Extensive Micros point of sale and Opera experience is required
  • Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality, Point of Sales systems, Property Management Systems, and networking experince
  • Must be willing ton travel up to 50%
  • Must be willing to work event based hours, which may include nights, holidays and weekends
7

Corp IT Technical Analyst Resume Examples & Samples

  • Maintain all IT infrastructure and assets including servers (Exchange, ActiveDirectory, and etc.), network (LAN, WAN), Communications, and PCs
  • Guide and support the delivery of infrastructure solutions (both new and expansion of existing) to support a growing firm with an expanding global footprint
  • Manage technical team and conduct technical assessments, provide expertise for the Help Desk operations
  • Regular system upgrade in line with group /zone strategy and monitor Server/database/Interface/performance
  • Conduct Global/regional/local technical Projects,User communications and IT document development
  • Manage IT purchase and cost / Trouble shooting, incident/problem management
  • Education: A Bachelor’s Degree in computer science, information systems or a closely related field
  • Years of working experience: 5 ~ 7 years (Daeri ~ Gwajang)
  • Experience: 5-year experience in managing IT Infrastructure and helpdesk (Foreign FMCG company)
  • Language : Korean / English (verbal and written)
  • Other skills
8

Development IT Technical Analyst Resume Examples & Samples

  • Understanding of and ability to troubleshoot hardware
  • Understanding of Windows or Linux installation, administration and troubleshooting
  • Understanding of fundamental OS concepts like memory usage, cpu queues, disk and network device access as they apply to all operating systems (Linux and Windows)
  • Ability to perform vulnerability management duties through application of patches and firmware updates
  • Experience with scripting languages such as Python, Java, PowerShell, etc
  • Knowledge of basic programming constructs (loops, booleans, case/switch, etc)
  • Self-starter to get things done
  • Ability to manage small projects through to completion
  • Ability to communicate clearly and concisely in English (written and verbal)
  • Ability to initiate discussions regarding aspects of the overall environment with peers
  • Ability to document designs and current configurations formally in Microsoft Office or Open Office and informally with Wiki entries
  • Linux on VMWare ESX 5.x knowledge a plus
  • Experience with OS level virtualization, eg; VMWare, Openstack, KVM
  • Experience with DevOps tools such as Urban Code Deploy, Docker and Jenkins
9

IT Technical Analyst Resume Examples & Samples

  • Thorough understanding of
  • What SharePoint can do as a technology
  • The difficulty of creating different types of solutions
  • How all elements of SharePoint function and interact with each other
  • Enjoy teaching others
  • Strong Troubleshooting skills
  • 3 years creating and maintaining all aspects of a SharePoint Site Collection
  • Lists and Libraries
  • Content Types
  • Site Columns
  • Security and Permissions
  • Site Pages and Web Parts
  • 5 years building relational databases
  • 5 years building user friendly end user forms
  • 2 Years working with K2 for SharePoint (K2 Designer, K2 Studio)
  • SmartForms, Views, Workflows
  • InfoPath Forms integrated with SharePoint
  • Tables and PivotTables
  • Formulas
  • Graphing
  • VBA Coding
  • Connections to SharePoint, SQL, or MS Access
10

IT Technical Analyst Resume Examples & Samples

  • University degree in omputer Science or related discipline
  • Minimum 2 years professional level experience with progressive responsibilities
  • A strong track record in successfully leading/completing Service Center implementations Experience with all
  • Excellent communications and interpersonal skillsExcellent analysis and problem-solving skills
  • Ability to handle multiple tasks independentlyGood command of written and spoken English
  • Candidates must be knowledgeable of IT Service Management processes and preferably ITIL Foundation
11

IT Technical Analyst Resume Examples & Samples

  • Specific experience within any of the following: Strong knowledge of Service Asset and Configuration Management, supporting discovery tools, compliance and tracking
  • Service Management Process expertise across multiple domains, and the critical thinking/problem solving skills
  • Ability to understand the application, infrastructure, and portfolio in order to evaluate risk of changes
  • Working knowledge of what a CMDB is and how it fits into the overall IT Organization, Deployment, management and application of a CMDB, including with the ServiceNow platform
  • Capacity to learn or have already demonstrated the ability to manage CIs within a CMDB, ability to ensure CMDB Data is architected to support IT
  • Good understanding of database concepts and working knowledge of ITAM and Configuration Management
  • Understanding of asset management principles and underlying systems in order to effectively manage assets Process design, implementation, and improvement methodologies
  • Development and management of metrics and measurements
  • Analytical problem solving skills and attention to detail
  • Understanding of source control processes and tools
  • Working knowledge / understanding across all IT components
  • Strong knowledge of IT and/or business functional area
  • Hands-on experience with business requirements gathering/analysis
  • Possesses knowledge and experience leveraging both IT solutions and business process improvements
  • Strong negotiation, influencing and consulting skills
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
  • Deep experience as an analyst exhibiting strong investigative and problem solving skills, communicating in a clear and succinct manner and effectively evaluating information/data to make decisions
  • Knowledge of IT principles, methods, and practice; experienced in IT systems development process and procedures
  • Experienced in system design
  • Knowledge of quality assurance principles, processes and testing requirements
12

IT Technical Analyst Resume Examples & Samples

  • Work directly with customers to understand requirements or needs, and actively participate in the development and delivery of a technology solution and its required supporting artifacts
  • Analyze application and/or process workflows, create data workflows, if appropriate
  • Leads focused discussions to ensure the appropriate level of detail has been defined as requirements are being developed
  • Facilitate sessions to define, analyze, refine, and validate requirements, problem identification, and issue resolution
  • Conducts and coordinates review sessions and obtain appropriate approvals to ensure the requirements and design solution meets the customer requirements
  • Determine scope and resolution of problems and ensure customer/partners have appropriate updates. Present options for problem resolution
  • Recognize scope limitations and raise potential scope issues, while supporting the best technical solution design and approach
  • Identify issues and risks and handle them in a manner that mitigates the risks to quality, timeline and scope
  • Works on mid to long-term projects and programs, and/or maintenance assignments
  • Manage and deliver project assignments within the established timelines
  • Participation in on-call rotations or after hours project activities as directed by supervisor
13

IT Technical Analyst Principals IN Resume Examples & Samples

  • Data Warehousing tools including Teradata, Hyperion Essbase, and Informatica
  • System Prototyping
  • Solution design
  • Positions require a Master’s degree in Information Technology, Electrical Engineering, Management Information Systems or related field and 2 years of experience as an IT Business Analyst, Programmer Analyst, Applications Analyst, Systems Engineer, or related position
  • Alternatively, the employer will accept a Bachelor’s degree in Information Technology, Electrical Engineering, Management Information Systems or related field and 5 years of experience as an IT Business Analyst, Programmer Analyst, Applications Analyst, Systems Engineer or related
14

IT Technical Analyst Resume Examples & Samples

  • Applicant should have a basic understanding of SQL server, crystal reports, .net framework and experience with the using MS Office Tools - Word, PowerPoint and Outlook. Ability to be part of multiple projects and initiatives of varying size and complexity. Ability to deal with ambiguity and effectively cope with change. Ability to work well with staff across support, functional and operational teams. Comfort in presenting in small to medium sized groups
  • Builds and maintains strong working knowledge of all Corrections software applications including CORE Warehouse, Signature Capture, Mobile Cart, CORE Banking, iCare and Request Manager. Develops a basic understanding of the industry and the products and services of Aramark. Has a solid understanding of how systems effect and benefit clients.Prior experience with Corrections technology solutions a plus
  • Excellent communication skills and capable of effectively communicating software applications and desired results at all company levels. Candidate will be expected to interact with both client staff and Aramark staff, relay the expectations and goals, train end users on software use and provide status updates throughout the project duration. Communication skills also demonstrated through writing of end-user guides or manuals
  • Analyzes systems and processes from end to end, assessing how information/systems are managed and used from multiple perspectives. Frequently enlisted to address complex cross-technology and cross platform issues often times working with multiple third party vendors to ensure application success from project start up to implementation. Evaluates the technical and economic feasibility of proposed solutions and finding a way to incorporate the componets business practices with the software features
  • Candidate will manage Corrections IT projects (new and existing business) from start to finish. May manage small to moderate work streams or contribute technical services to a larger project. With minimal support, this position will require information gathering, conference calls, setup and configuration, application roll out, training and follow up at desired target dates to ensure successful implementation
15

IT Technical Analyst Resume Examples & Samples

  • May be responsible for training or orienting others, and assigning and reviewing work
  • 2-3 years Mobile Device Management administration, support, and MDM design. Familiar with iOS, Android, Chromebooks and Win10 device platforms. Experience with Airwatch, Active Directory and knowledge of SCCM a plus
  • BA/BS degree or equivalent technical training
16

IT Technical Analyst Resume Examples & Samples

  • Have understanding of business-IT relationship
  • Understand technical architecture and implementation details of K12 IT application portfolio
  • Understand information flow and integration amongst systems
  • Research and troubleshoot technical issues reported by business clients
  • Provide technical resolutions to field issues raised to IT
  • Perform day-to-day application administration tasks
  • Develop feature enhancements or new applications
  • Perform data analysis to influence strategic decision making
  • Coordinate with other IT COE team members to accomplish tasks
  • Follow Software Development Life Cycle (SDLC) methology and Aramark’s standard practices
  • Provide routine status updates and prompt management escalation
  • Identify business needs for system changes
17

IT Technical Analyst Resume Examples & Samples

  • Ensure that infrastructure availability is align with the service level agreements
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting and troubleshooting
  • Support development and implementation of new infrastructure projects and hardware installations
  • Maintain up-to-date knowledge database and IT procedures
  • Review troubleshooting procedures to strength the knowledge database
  • Recommend, schedule and perform infrastructure improvements, upgrades and repairs
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
  • Where required, install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products
  • Be on top of the ticketing system and assignment based on the engineer’s skills thru Latin America
  • Good technical knowledge of network and PC hardware, including Microsoft platform
  • Extensive equipment support experience with PC’s
  • Knowledge of current network protocols, operating systems and standards
18

IT Technical Analyst Resume Examples & Samples

  • With the guidance of IT management and lead Technical professionals, works on the design of IT technology within network, IT communication and IT hardware systems
  • Works with management on the analysis and translating of business, information and technical requirements to achieve IT solutions to meet business needs, through the design and development of IT systems
  • Helps design specification and deliverables related to the support of system enhancements
  • Gathers and analyzes information with regard to technology processes and systems
  • May assist in the design of network infrastructure, plans and designs while performing capacity and resource planning
  • May assist with the planning, designing and developing allocation requirements of the enterprises various telecommunications platforms
  • May work on other technical IT functions including Data Security and Disaster Recovery
  • University degree in Computer Science or related discipline with five years of experiences in IT
  • Familiar with Microsoft user end solutions such as Outlook, Office Suite, Lync, etc
  • Familiar with NetBackup to backup and restore files
  • Has certain experience on Microsoft back end technologies such as Windows server, AD, SQL server, etc
  • Has experience on Mac support and ITIL framework are the advantages
  • Excellent interpersonal, communication and negotiation skill
  • Highly motivated, well organized and enthusiastic
  • Good proficiency in written and oral English
19

IT Technical Analyst Resume Examples & Samples

  • Analyze application and/or process workflow, and create data workflows, if appropriate
  • Provides technical expertise and direction to define, analyze, refine and validate requirements, problem identification, and issue resolution
  • Drives and coordinates review sessions, and obtain appropriate approvals to ensure the technical requirements and design solution meets the business requirements
  • Determines scope and resolution of problems and ensures customer/partners have appropriate updates. Present options for problem resolution
  • Works on medium to highly complex projects, multi-year programs or enterprise-wide assignments
  • Participation in on-call rotations and/or after hours project activities as directed by supervisor
20

It-technical Analyst Resume Examples & Samples

  • Supporting assigned prototypes & programs by ensuring swift and accurate data collection. Includes delivering the tools & applications required to accurately track, analyze and report the prototype learnings (or program results)
  • Collaborating with assigned information technology resources (application designers) to design, build and test the custom database applications required to collect the data required for each prototype or program
  • Delivering, tracking and reporting the integrated customer communications required for each assigned prototype(s) or programs. Includes managing applications like Silverpop (mass email), SwampFox (mass texting & mass automated voice calling), Survey applications as well as mobile and social media applications
  • Training team members how to use the data collection tools for both input accuracy and reporting
  • Working with team members (Prototype Specialists and Prototype Managers) to ensure tools are used in the optimal manner and ensuring the tools required to track and analyze the prototype learnings do not negatively impact delivering the customer experience while ensuring accurate and timely data collection
  • Analyzing a variety of data sources to effectively communicate the prototypes learnings objectives and results. Includes managing large amounts of data
  • Preparing and updating prototype/program dashboards
  • Preparing the required prototype learnings and results for various reports
  • Preparing ad hoc analysis and associated reporting which includes but isnt limited to: graphs, charts and tables using Excel, Access, SharePoint and related tools
  • Experienced with marketing dashboards and communicating effectively marketing results via dashboards, reports and graphs
  • Experienced with various applications used in analyzing customer-centric activities like: SalesForce.com (Customer relationship management application), Qualtrics, and Google Analytics
  • Experienced and proficient with applications used to deliver integrated customer communications like SilverPop (email application), Swampfox (texting application & automated voice messaging application)
  • Ability to outline process flows and process diagrams (Microsoft Visio experience)
  • Experienced with; SharePoint, Microsoft InfoPath form development within SharePoint, HTML, C#, Google Analytics, & Visio
  • Experienced with various market research methods including statistical analysis
  • Experience designing and administering quality control programs
  • Marketing, Product Management, Product Development and/or Market Research experience a plus
21

IT Technical Analyst Resume Examples & Samples

  • Manages projects including; Engineering Design, Equipment Configuration, Implementation Planning, Overseeing and Guiding Installation, and Developing Acceptance Documentation and Overseeing Acceptance
  • Coordinates with CNP support teams and vendors for installation of OSP Fiber systems or Microwave Radios systems or system components
  • Conducts knowledge transfer activities with peers or other support groups
  • Supports initiatives for project planning, cost analysis and vendor comparisons
  • Drafts and submits for approval system, network, rack layout, cabling/wiring, and equipment drawings
  • Drafts and submits for approval or updates disaster recovery procedures
  • Drafts and submits for approval Statement of Work documents for procurement of equipment and/or services
  • Provides testing for new hardware and software solutions
  • Adheres to CNP’s Change Management process
  • Participates in process improvement initiatives
  • Maintains a solid understanding of Fiber and/or Microwave and/or Point to Multipoint Radio systems
  • Interacts with co-workers, vendors and customers to complete projects within time and budget constraints
  • Drafts bid specifications and requests for proposal, and evaluates vendor responses to establish contracts
  • Directs projects assigned by management by planning course of action, material resources, and monitoring progress
  • Performs Design, Configuration, and installation of routers, switches, concentrators or other network components
  • Manages equipment such as: Cisco Wireless Networks, Cisco Routers and Switches, and VPN Branch office platforms
  • Understands Load Balancing solutions and functionality
  • Utlizes network management platforms such as Cisco LMS / WCS, Prime, NetScout
  • Demonstrates a general knowledge of the following: spanning tree, routing protocols (RIP, OSPF, EIGRP, BGP), VLAN technologies, WAN protocols: PPP, HDLC, T1/T3 circuits
  • Conducts network troubleshooting using network protocol analysis tools such as: Sniffer Pro, Cisco Works, NAM’s, Net Flow, NetMRI, Solar Winds and Net Scout probes
  • 6+ years of progressive experience in engineering, design, implementation, maintenance and operation in one or more of the following Telecommunication Network areas; Microwave, OSP Fiber, or Cisco LAN/WAN or Data Center Networks
  • Sound judgment, decision making and analytical ability
  • Established planning and organization skills. Consistent follow-through
  • Ability to establish, foster and maintain positive and effective working relationships with internal and external contacts
  • Must possess a valid State of Texas driver's license and have a safe driving record as determined by the Company
  • Flexibility to work in fast-paced, lean environments with team player approach
  • Strong analytical skills and technical expertise with an ability to provide insightful analysis
  • Good working knowledge of leading computer tools including Excel, Access, Word and PowerPoint
  • Demonstrated creativity/innovation
  • Apply problem identification and problem solving skills to assist customers in their decision making process
  • Excellent communication skills to present results of work assignments to senior management
  • Able to execute multiple analytical projects at high level of quality
  • Assists in solving any problems that may arise on customer accounts as needed
  • Must be able to communicate accurately and effectively both verbally and in writing
  • Read and understand written technical materials
  • Perform detailed work with a high degree of accuracy
  • Possess troubleshooting techniques for telecommunication and systems
22

Development IT Technical Analyst Resume Examples & Samples

  • Ability to work on site and the Canada Lab Markham Location
  • Motivated and self-starter to get things done
  • Experience with website design
  • Knowledge of Linux would be a plus
23

Senior IT Technical Analyst Resume Examples & Samples

  • Provide a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues
  • Effective at innovating new technologies to improve support for business
  • Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe
  • Set-up new computers and provide technical support for desktop and laptop computers
  • Monitor and manage entire lifecycle of service resources to optimize IT investments
  • Install and repair facility equipment and software, including but not limited to terminals, personal computers, printers, cabling, and related software products
  • Analyze and provide hands-on support for to resolve the problem coordinating with other technical areas as needed
  • Perform facility-based moves, adds, and changes (MACs), as needed
  • Maintain documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
  • Review problem tracking databases to identify trends and CI opportunities
  • Identify process improvement opportunities focused on the implementation, maintenance and support of desktop equipment and software
  • Ability to travel as needed, expected to be less than 25% of the time
  • Bachelor’s level degree or similar technical degree in information systems required
  • 3-5 years relevant work experience required
  • Knowledge of Oracle EBS strongly preferred
  • Basic certification in A+ and Microsoft desktop product support is preferred
  • Considerable knowledge of Windows 7 and 10 operating system, including operation and troubleshooting
  • Considerable knowledge of personal computers and networking components
  • Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required
  • Prior experience performing systems maintenance, licensing, system configurations, disaster recovery, procurement, patch administration and helpdesk operations
  • Customer service experience required (~70% of time spent with help desk support)
  • Extensive experience with personal computers, hardware and software applications
  • Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users
  • Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
24

IT Technical Analyst Resume Examples & Samples

  • Responsible for application support/maintenance and development activities for Microsoft clients in a global 7 by 24 environment consisting of 30k+ devices
  • Technical Liaison responsible to coordinate and conduct in-depth knowledge transfer from the various application teams for all project development and implementations slated to be deployed in order to provide seamless integration into production and provide best of class software delivery service
  • Responsible to enforce technical development standards, along with creation of enterprise technical documentation for all support/maintenance development activities
  • Responsible to coordinate and participate on Crisis Management incidents for all areas of responsibility with a high level of urgency in order to ensure business continuity
  • Responsible to review client hardware/software roadmaps and provide recommendations which may include a formal RFP process
  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
  • 10+ years of professional experience with depth of IT experience that includes large enterprise infrastructure and middleware platform services and teams
  • Experience supporting 24x7 business operations and working with both on-site and remote technical teams
  • Strong hands on technical experience image delivery technologies (Microsoft Deployment Toolkit (MDT)) running on Microsoft Windows OS and Microsoft applications (Office 365, IE)
  • Expert scripting in VBS and Powershell
  • Master in common hardware for desktops, laptops and mobile devices
  • Strong understanding SCCM technologies such as: DCM, Asset Management, License Management, SQL server, OS deployment, software metering and packaging
  • Expert understanding of Microsoft infrastructure technologies and operating systems
  • Familiar with the following applications is a plus: Tripwire, MicroStrategy, Cisco VPN, Meadco ScriptX, rSync, Sophos AV protection, Meraki System Manager, Casper, Zabbix
  • Understanding of SOX and PCI compliance
  • Understanding of Project Management and product lifecycles
  • Assertive, energetic, and results-driven IT professional who has the ability to succeed in a results-focused organization
  • Deep understanding of what it is to be an internal service provider
  • Strong understanding of IT security and risk management
  • Ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resilience
25

IT Technical Analyst Resume Examples & Samples

  • Supports the design of IT technology within network, communication, and hardware systems
  • Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Supports the design and development of IT systems
  • Assists with the development of design specifications and deliverables that support system enhancement
  • Collects and analyzes information regarding technology processes and systems
  • Assists the design of network infrastructure, plans, and designs. Performs capacity and resource analysis and planning
  • Assists the planning, designing, and allocation requirements of the enterprises various telecommunications platforms
  • Supports other technical IT functions including Data Security and Disaster Recovery
26

IT Technical Analyst Resume Examples & Samples

  • Research new PeopleSoft releases to and plan for future state of business processes
  • Analyze impact to customizations when applying patches, bug fixes and updates
  • Lead and participate in all phases of testing. Create, document and execute test plans, scripts, and test scenarios within dedicated test frameworks
  • Provide production support to end users. Triage issues for developers, administrators, and Oracle support. Perform root cause analysis and document mitigation processes
  • Collaborate with business Subject Matter Experts (SME’s) to identify recommendations for process improvements
  • Identify business needs, elicit requirements and specifications to improve organizational workflow
  • Serve as a customer liaison for end users and 3rd party vendors. Represent IT on project teams and workgroups
  • Assist with IT Disaster Recovery efforts, testing and documentation
  • Effectively communicate, collaborate and problem-solve with relevant stakeholders
  • Perform other related duties and / or projects as directed by IT Management