Technical Analyst Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the technical analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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GS
G Schowalter
Glenna
Schowalter
12332 Runte Pike
Philadelphia
PA
+1 (555) 838 0022
12332 Runte Pike
Philadelphia
PA
Phone
p +1 (555) 838 0022
Experience Experience
10/2016 present
New York, NY
Technical Analyst
New York, NY
Technical Analyst
10/2016 present
New York, NY
Technical Analyst
10/2016 present
  • Providing analysis and work in ad hoc projects to facilitate process improvements and management decision making
  • Identify, develop and execute an individual development plan with minimal management direction
  • Work as part of an established team to improve the quality of data across strategic systems in Wealth
  • Creates, edits, and deletes of network accounts, user mailboxes, Exchange distribution groups, network security groups, Global Address List entries
  • Work with Centralized Management software (Opsware) to make the rollout of changes consistent. (via Unix Scripting)
  • Creates and manages desktop images, application deployments, group policies, and system management tools on a global scale
  • Participate with other ITS and Vendor management teams to define, collect and assess metrics for security services from Managed Service Providers
09/2011 05/2016
New York, NY
Technical Analyst
New York, NY
Technical Analyst
09/2011 05/2016
New York, NY
Technical Analyst
09/2011 05/2016
  • Advanced knowledge to manage the project, coordinate between departments, create test plans, and provides
  • Work closely with application developers on custom report development projects, including participation in unit testing and setup of test data
  • Develop and establish strong and effective working relationships with Clinical Program leadership and other departments
  • Research new tools and to create efficient workflow and data distribution for GMS Marketing. Implement workflow planned with FTT and PAIR
  • Develop technical (functional and non-functional) documents sufficient to provide guidance for development specifications
  • Develop technical documentation, processes, and ITIL documentation and may assist in the development of end-to-end documentation for various projects
  • Work independently and closely with Manager to identify, recommend, develop & support cost-effective technology solutions for all aspects of the department
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Cornell University
Bachelor’s Degree in Computer Science
Skills Skills
  • Proficiency in Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic)
  • Hands on development of quality (i.e. readable, performing and supportable) code, delivering the functionality detailed in the technical specifications
  • Ability to remain organized with a strong attention to detail and able to deliver to critical deadlines
  • Strong organizational, analytical skills and strong attention to detail
  • Strong Knowledge on Retail (Retek) Architecture as well as tech-stack techstack knowledge. Weblogic/OHS/DATABASE
  • Influencing & Negotiating: Ability to discuss and arrive at a mutually acceptable agreement. Ability to convince others to take appropriate action
  • Solid knowledge of SQL and database, with experience and good understanding of database concepts
  • Quick learner with strong attention to detail
  • Ability to multi task and produce quality deliverables in a team environment
  • Good knowledge of Unix and Windows operating systems, capable of OS level scripting
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1

Technical Analyst Resume Examples & Samples

  • 10 years of experience in Enterprise Information Technology, with an emphasis on product management of Multimedia technologies
  • Ability to document a strategy, socialize it and influence others
  • Develop business cases and work through the approval processes
  • Total cost of ownership, product catalog, financial forecast
  • Excellent communication and negotiationskills
  • Understanding of protocols – SIP, H323, H320, TCP/IP, UDP, HTTP, HLS
  • Networking fundamentals – MPLS, multicast, QoS, call admission control, latency, content distribution network, firewall traversal
  • Experience with Telepresence, Audio & Web Conferencing, Video Streaming & Digital Signage technologies Multimedia solutions that scale to tens of thousands of users
  • Experience working with culturally diverse teams and with geographically distributed teams/vendors
  • Experience leading global technology-based initiatives with differing priorities based on the line of business client
2

Technical Analyst Resume Examples & Samples

  • Participate aspects of the software development process including, requirements, designing, coding, unit testing, quality assurance, and deployment
  • Configure and build Basel solution using Reveleus according to functional specification
  • Work in a collaborative team of software professionals
  • Design, analyze, develop, code, test, debug and document in solving business problems for one or more business areas
  • Recommend, schedule, and perform software maintenance, improvements and upgrades
  • Assume responsibility for issue resolution for production systems and provide tier 2-3 production support
  • Good knowledge of Oracle, SQL, pl/sql , Unix and shell scripting
  • Excellent knowledge of OFSAA(Reveleus) Basel Data Model, Technical Metadata and Business Metadata Management framework, Rules Framework
  • Basic Knowledge of OFSAA(Reveleus) Basel Solution
  • Strong Understanding of project lifecycle (SDLC) concepts
  • Good leadership skills. Able to work and drive other technical partners to deliver technical components as per project timeline
  • Excellent verbal and written communication skills. Able to deal with technologists from different regions with technical background
  • Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging, fast paced environment
  • Excellent logical and analytical skills
  • Demonstrated analytical and problem solving skills; ability to logically identify process flows and design effective solutions
  • Experience in batch performance testing and batch performance improvement
  • Experience working with Offshore teams
  • Proactive and enthusiastic in seeking career success
  • Knowledge of Microsoft SQL Server,MSACCESS, VBA, Sharepoint Knowledge of WKFS RegPro (FRS) solution
3

Technical Analyst Resume Examples & Samples

  • Operating systems: z/OS , zVSE & zVM
  • Programming Language: JCL & REXX
  • ZOS Products: DFSMS, ICF Catalog, GDPS / XRC, TDMF, ZEKE, SA390, SDSF, TCPIP & HCD
  • ZVM / zVSE Products: CA FAQs, POWER, CICS & CA TopSecret
  • Hardware: z196, zEC12, DS8800, TS7700, SL8500, VSM, & WYSE
  • Addressing items documented in the daily shift report
  • Improve reporting, tracking and escalation of high-severity problems especially those that have a high probability of affecting production availability
  • Create the appropriate Problem Resolution Procedures
  • May require overtime on weekends (with overtime pay or time off in lieu)
4

Technical Analyst Resume Examples & Samples

  • Analyzing identifying the technical requirements for the creation of interfaces between systems
  • Creating and maintaining ETL specifications
  • Creating and executing test plans and test cases (for database and ETL related components)
  • Working closely with the project team to design various components of the business intelligence system, including but not limited to, dashboard designs and navigation paths within dashboards
  • Work with the business analysts and developers to review, analyze and refine business requirements
  • Ad hoc report creation
  • End user training (in support of Business Analysts and PM)
  • Application support in the form of research of technical problems (data feeds, data population, complex business conditions relative to the technical designs of the data mart)
  • Strong knowledge/experience in one or more SDLC methodologies
  • A 4 year degree in Information Technology or a financial related area
  • Minimum of 1 year experience in a technical analysis role
  • Basic SQL skills in conjunction with data warehouse projects and/or solutions
  • Basic understanding of relational database principles and concepts
  • Experience with one or more Business Intelligence tools such as Oracle Business Intelligence, Business Objects, Cognos, MicroStrategy, etc. a plus
  • Strong RDBMS (relational database management systems) skills
  • Strong SQL skills (PLSQL preferred)
  • Demonstrated ability to work independently on small projects applying critical thinking and analysis skills for research and problem solving
5

Technical Analyst Resume Examples & Samples

  • Provide the necessary support to ensure the highest level of service for all online systems such as IMS, CICS, DB2, WAS , PORTAL etc running on 20+ zSeries mainframe systems
  • Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Information Processing
  • Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation
  • Responsible for the smooth implementation of all hardware and software changes
  • Provides backup and direction on computer security issues
  • Deals with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements
  • Works in conjunction with the Systems Managed Storage area of IP to ensure DASD resources are allocated in a cost efficient manner
  • Maintains a very good operational knowledge in Network Management tools, VTAM, TCPIP, z/OS, IMS, CICS, DB2, JES2, WAS, PORTAL etc
  • LI-TS2
6

Technical Analyst Resume Examples & Samples

  • Support the UK DC team through the resolution of technical referrals
  • Review changes to standard letters, processes and checklists to ensure that they are legislatively compliant
  • Support the review of processes whilst ensuring that any recommended changes comply with legislation, regulatory guidance and BlackRock policies and also ensuring that appropriate controls are in place
  • Support the review of existing and new controls ensuring that they protect members, clients and BlackRock from unnecessary risk
  • Produce informative technical notes on relevant topics to help improve the knowledge of the wider UK DC team
  • Support corporate or local projects as required ensuring that deliverables are completed within agreed deadlines
  • Ideally the candidate will have a background in financial services operations. Defined contribution (DC) pensions experience is a plus
  • The individual will have strong legislative and processing knowledge as well as be thorough, organized and have a strong attention to detail whilst being pragmatic and sensitive to the perspectives and interests of internal stakeholders and clients
  • Strong client and customer service skills required
  • Proven team player experience
  • The ideal candidate will have excellent communication skills and will be able to communicate at different levels depending on the intended audience
7

Technical Analyst Resume Examples & Samples

  • Support in the end-to-end migration of the EMEA Transfer Agency migration
  • Co-ordinate key aspects and deliverables within a large programme of work
  • Implementation planning and co-ordination with a strong attention to detail
  • Communicate confidently with the business and IT management to understand their needs and offers solutions of the highest level
  • Data mapping
  • Data dictionary capture
  • Down stream dependency analysis and capture
  • Integration testing and go-live readiness
  • Work with down stream Information Owner and Application Development Managers
  • Experience of UNIX/Linux OS
  • Broad SDLC - Agile and waterfall desirable
  • Excellent software engineering, application architecture and data engineering skills
  • Independent worker, with strong problem solving skills
  • Ability to execute flawlessly and independently, while maintaining a high degree of communication and escalation at appropriate junctures
  • Excellent quantitative and analytical problem solving skills
  • Team player exhibiting professional maturity, personal integrity, and excellent interpersonal skills
  • Experience of the “Transfer Agency” business would be particularly valuable
8

Technical Analyst Resume Examples & Samples

  • Serve as primary desktop support analyst to users
  • Senior Executive level support skills required
  • Assists clients with the use of computer system hardware and software comprised of PC and Mac hardware; Windows and Mac OS
  • Primary gatekeeper of the WCM global hardware/software inventory database, ensuring accuracy and completeness, assisting with desktop refresh planning and purchasing
  • Liaise with the WMG desktop team in ongoing development and maintenance of corporate desktop imaging initiatives
  • Assists with Video Conference Support for Executive meetings
  • Assists with backup procedures for servers
  • Provide mobile device support for Blackberry’s, iPhones, iPads, Androids and other devices
  • Attends technical conferences and seminars to keep abreast of new software and hardware product developments
  • Must be able to read and understand materials and documents and have the ability to recognize and extract critical data and information
  • Handles and safeguards confidential and proprietary information
  • Must be able to effectively communicate internally and/or externally in a manner consistent with the company’s Code of Conduct and core values
  • Must be able to come to work on time without restriction as to time commitment
  • Must be able to perform all diverse physical tasks necessary to complete all the essential duties and responsibilities of the position
  • Must be able to work at and utilize all necessary functions of a computer in order to complete all the essential duties and responsibilities of the position
  • Excellent verbal communication, customer support and telephone etiquette skills
  • Ability to make independent decisions and handle stressful customer support situations well
  • Ability to define problems, effectively communicate issue(s) with team members and rapidly provide a solution
  • Ability to read, and interpret documents and create systems documentation
  • Ability to manage daily tasks and projects to conclusion. Clearly understands the priorities of the department and makes adjustments to tasks as appropriate
  • Ability to work as an effective member of a team from a variety of departments within the company. Must use multiple forms of communication (i.e. verbal, phone, email, mail) to achieve objectives of position. Interacts with customers, vendors and others from inside the company
  • Must be proactive and show initiative to accomplish assigned as well as unassigned tasks
  • Must be proficient in both Windows and Mac OSX operating systems, PCs and Apple hardware troubleshooting
  • Ability to manage all aspects of Active Directory
  • Comprehensive knowledge of the TCP/IP protocol stack and OSI reference model
  • Application installation & troubleshooting
  • Setup and configuration of Blackberry, iPhone and Droid mobile phones, iPad tablets
  • Experience with desktop imaging/cloning solutions (Symantec Ghost, MS)
  • Ability to navigate the MS SCCM console, running queries to extract critical information
  • AS400 knowledge a plus
  • VoIP troubleshooting
  • Network and printer troubleshooting
  • Ability to handle difficult personalities
  • Ability to learn new technology quickly
  • Excel in a team oriented environment
  • Possess a strong work ethic
  • Strong organization skills and pay high attention to detail
  • Ability to adhere to deadlines and execute on tasks and handle multiple, diverse assignments
  • Demonstrate ability to be innovative and suggest change/improvements within scope of work
  • Anticipates needs and creates efficient and effective processes
  • Is a self-Starter, self-motivated and takes responsibility/ownership of tasks
  • Thinks outside the box proactively, strategically and analytically
  • Consistently takes initiative
  • Demonstrate flexibility and adaptability to changing situations
  • A minimum of three to five (3 - 5) years of demonstrated desktop/network support experience with 300+ users
  • Exposure to executive level support
  • Server management experience
9

Technical Analyst Resume Examples & Samples

  • Acting as first point of contact for all technical inquiries regarding E-docs and its integration into external environments
  • Resolution of complex technical issues and providing alternative support
  • Aciting a key point of contact for customers
  • 2 years previous experience working within a technical support environment
  • University/College degree within a related discipline or equivalent work experience
  • Solid foundation working with Windows OS and Outlook
  • Experience working with enterprise database product and technology as well as an understanding of SQL
  • Previous experience configuring HTTP and application servers
  • Understanding of Networking and network technology
10

Technical Analyst Resume Examples & Samples

  • 5+ years of experience with contributing to technical aspects of multiple, concurrent projects, including writing proposals, whitepapers, and complex technical requirements as an analyst in order to shape deliverables
  • Experience with commercial and high availability expertise in contributing to delivery of complex software and infrastructure systems
  • Experience with fast-paced and ambiguous environments and making challenging decisions quickly to enable decision-making within large groups
  • Ability to thoroughly understanding technical details, including technical architecture or design and translate details for audiences with varying levels of technical expertise, influence and motivate others in cross-functional and internal environments, multitask and prioritize without guidance, engage in strategic planning, and facilitate discussions with senior level executives
  • Ability to perform effectively in a high-pace Agile environment to support iterative development of new or evolving capabilities
  • Ability to apply business acumen to derive scope clarity from potentially complex concepts to prepare status decks and present to various audiences, including senior leadership
  • Ability to travel between Northern Virginia and Maryland Booz Allen Hamilton facilities, as necessary based on project demands
  • Project Management Professional (PMP) or Agile, including CSM Certification
  • Experience with technical analysis
  • Experience with Cyber technologies
11

Technical Analyst Resume Examples & Samples

  • Ability to understand, write, and run SQL and other queries to search, update, delete, or modify data
  • Ability to use and understand MySQL
  • Developing and using standard help responses
  • Professionally answering calls and email inquiries for technical systems
  • Call routing to experts in different functional areas
  • JIRA Help Desk
  • Communications and Training support to customers and stakeholders
  • Quality assurance (QA) and testing of processes and software systems
  • Technical – Junior developer with SQL, other language experience, and MySQL. An understanding of software and database design and programming
  • Junior to intermediate level
  • Help Desk – As the level 1 help desk person for the BioSense program, this Junior Analyst will answer calls and/or accept stakeholder inquiry emails and either: Answer them directly if the inquiry has been addressed previously and a standard response is available, or
  • Route the inquiry to the appropriate Task 1, 2, 3, 4, 6, or 7 personnel
  • Once new inquiries are closed, work with the personnel who responded to document the respond for future use
  • QA/Test Support - responsible for QA and testing related activities for the program, including: Working with a team to provide a comprehensive QA plan for this program, including: Review/development of all processes
  • Review of all work to ensure adherence to defined processes
  • Review/development of standards and methods
  • Review of work to ensure adherence to defined standards and methods
  • Review of requirements to ensure they are unambiguous and testable
  • Random review of code to ensure adherence to standards
  • Review of all documentation, including test procedures to ensure appropriate level of testing is being performed
  • Perform comprehensive testing, including: Development of an overall test plan
  • Test procedures and test procedure review
  • Random review of unit testing procedures and results
  • Subsystem, system, and integration testing
  • Performance testing
  • Regression testing
  • Training Support – Support the development and implementation of training workshops, conference, webinars, and other distance learning initiatives as well as assuring section 508 compliance
  • Communications Support - Track all communications requests in JIRA and support development of communications materials, including: presentations, reports, briefings, or other methods, depending on the request and the target audience
  • 3 years of experience providing help desk support
  • Bachelors' Degree in Engineering, Math, Computer Science or related discipline
  • 3 years of experience supporting training
  • 3 years of experience supporting internal and external communications
  • 3 years of experience performing quality assurance and testing of software systems in a technical team environment
  • At least 1 year of experience using issue tracking tools such as JIRA
  • Ability to multi-task in a fast-paced environment
  • Ability to organize and manage workload, meet deadlines, and respond to customer, user, and ICF requests
12

Technical Analyst Resume Examples & Samples

  • Take a proactive approach to identifying reporting, data, and systems needs and develop and implement solutions
  • Assist departments with analysis to help ensure consistency in methodology and data sources
  • Design, build and maintain tools, reports and databases to be used by departments
  • Develop functional and technical documentation and test plans
  • Identify and facilitate systems integration opportunities
13

Technical Analyst Resume Examples & Samples

  • To coordinate and expedite the on-boarding of new projects, documenting requirements, architecting solutions and developing appropriate project plans
  • To manage projects across Procurement, Architecture, Applications Development and Infrastructure technical teams, overcoming issues, escalating exceptions and meeting stringent deadlines
  • Configuration and build of Oracle Servers, Application Servers and tuning of application a part of team
  • Engaged in environment build and Support from initiation to closure
  • Work with project sponsor and stakeholders to complete project charter outline, scope, goals, deliverables, required resources, budget and timing
  • Resolve any issues and solve problems throughout project life cycle while working with team members, System Administrators and Database administrators. Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request
  • Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
  • Develop tools and best practice for repeatable tasks and execution Ensure all project documents are safely archived following project completion.Applications
  • Bachelor degree in computer science or related field
  • A minimum of 1 year experience with UNIX/Linux environment (Shell Scripting, Java, Web Logic) required
  • Good understanding of Oracle Database concepts including Store Procedures, Triggers, Database Packages, Database Constraints, Indexes, etc
  • Excellent knowledge of the Microsoft Office products
  • Understanding of IP network infrastructures
  • Minimum of 6 months experience working within an Enterprise IT Support environment
  • Good working knowledge of NAS protocols (CIFS, SMB, NFS)
  • Familiarity with project management tools and /or software packages would be an added advantages
  • PMI Certification is a Plus
  • Minimum of one year of Project Management experience in an enterprise environment preferred
  • Ability to work on many tasks simultaneously in a high-pressure environment
  • Strategic, operational, and technical marketing & management skills
  • Ability to elicit cooperation from senior management and other departments
  • Demonstrated leadership managing people would be an added advantage preferred
14

Technical Analyst Resume Examples & Samples

  • A minimum of a high school diploma or GED equivalent
  • Four year’s experience in a medium to large networked computer support environment
  • Experience with Microsoft Operating Systems
  • Strong knowledge of computers and computer software, with emphasis on hospital supported software applications (IE: Office productivity applications email clients, Citrix clients and various other applications)
  • Ability to absorb and retain information quickly
  • Excellent interpersonal skills, with a focus on listening and questioning skills
  • Professional appearance acceptable to the department is required
15

Technical Analyst Resume Examples & Samples

  • Work with the business to understand priorities & requirements
  • Capture business requirements and translate into functional/ non-functional user stories for the development team
  • Produce clear and concise documentation of complex process flows, business requirements and acceptance criteria
  • Develop test cases and work with the business / test teams to ensure execution
  • Oversee deployment of changes into the production environment
  • Work as part of an Agile SCRUM team
  • Daily troubleshooting, problem solving with the team
  • Review high-level risks and issues and determine mitigation/resolution options
  • Strong SQL capabilities
  • Database experience with the ability to utilise SQL to perform Data Analysis and build necessary queries / reports
  • Experience of software development in an object orientated environment
  • Experience working in a Technical Business Analyst capacity within a technology orientated role/business
  • Delivery focussed with a proven track record in Software Development
  • Office tools: Outlook, Word, Excel and PowerPoint
  • Sybase/SQL Server/Data modelling experience
  • Exposure to Java or object oriented, Web Services, XML, REST, SOAP
  • Behaviour driven development (BDD)
  • Excellent verbal and written communication at all levels of business users and with technical developers
  • Experience of working with multiple specialist technology groups including 3rd party vendors
16

Technical Analyst Resume Examples & Samples

  • Process control, implementation plans reviews, risk control reviews
  • Meet with technical delivery & feature teams and acting as an SME to assist and plan for the support of upcoming releases and ensuring timely delivery of environment dependencies
  • Ability to understand technical workflows/diagrams to create effective documentation
17

Technical Analyst Resume Examples & Samples

  • Demonstrated experience analyzing data
  • Experience pulling info or manipulating data within either Oracle or MS SQL
  • Previous experience developing and documenting reporting processes
  • Bachelor’s Degree in Computer Science or Information Technology, or equivalent experience
18

Technical Analyst Resume Examples & Samples

  • To produce statistical analysis and trends for examination outcomes and post-examination investigations
  • To develop and produce PC based programs, using information from the mainframe as appropriate for the awarding process
  • Take part in the annual exchange of statistical awarding data process to the regulator and other awarding organisations
  • To assist in the monitoring of the exam and awarding process to ensure that all agreed processes are adhered to
  • To liaise with other departments to ensure the effective operation of the assessment process
  • Work efficiently with large data sets from different parts of the business to produce meaningful analysis
  • Work in a timely manner to meet deadlines
  • Be highly numerate
  • Some knowledge of examination issues and/or educational research
  • IT Literate - Excel-intermediate, Word -intermediate
  • Ability to manage own time and work loads
19

Technical Analyst Resume Examples & Samples

  • Proficiency in Database design and SQL development required
  • Prior experience creating technical documentation necessary
  • Comprehensive understanding of Windows/C#/.Net Development
  • Knowledge of the following required: BNP Paribas NYBOSS Application Framework, WCF, WPF, and SOA
20

Technical Analyst Resume Examples & Samples

  • Work closely with Technology Business Management team to accurately configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design specifications
  • Import, transform, and rationalize data from systems of record from SAP, ServiceNow, Centralized Application Repository, Asset Manager, etc
  • Operationalize data monthly by loading, validating, and reviewing on a timely basis
  • Review financial data and identify allocation issues / fallouts in IT Service Costing tool
  • Work with large data sets in Excel, quickly detecting and resolving data-related issues
  • Identify and debug system and configuration issues
  • Responsible for maintaining IT documentation
  • Flexibility and ability to operate under time-sensitive deadlines
  • Perform upgrades and routine maintenance of Apptio
  • Bachelor's degree in Business Administration, Management Information Systems, or related field
  • Minimum of three (3) years of relevant experience
  • Expert skills and advanced experience in formulaic logic such as MS Excel if statements, vlookup, pivot tables, macros, etc
  • Expert skills in data transformation using Microsoft Excel and Access
  • Detail orientated and excellent organizational skills
  • Ability to manage large quantities of information
  • Basic programming skills, e.g. HTML, SQL
  • Understanding of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage and application development
  • Previous experience with Apptio or related application
21

Technical Analyst Resume Examples & Samples

  • Identify and document business requirements, including business processes
  • Understand Vendors applications to facilitate the set up of modules, including feed handling, data mapping
  • Translate business requirements into test plans; conduct and facilitate testing in cooperation with the accounting team. Ensure issues are captured and develop plans to remediate them
  • Facilitate implementation of new functionality through training sessions, and the development of user guides to ensure project move seamlessly into the BAU environment
  • Act as a subject matter expert on the vendor application
  • Manage relationships with the business users, software vendors and internal technology teams
22

Technical Analyst Resume Examples & Samples

  • Define statistical and modeling techniques and assumptions
  • Design test and evaluate models and results
  • Communicate findings to business sponsors and IT leaders
  • Strong Statistical & Quantitative Modeling Background
  • Strong Technical Architecture and Middleware technology skills
  • Minimum of three years of experience with systems design and project management methodologies
23

Technical Analyst Resume Examples & Samples

  • Routine configuration and maintenance of server based applications
  • Ability to learn new applications and technologies
  • Document application and server architecture
  • Plan, document and execute application installations and upgrades
  • Interact routinely with 3rd party vendors for application installations and upgrades
  • Collaborate with internal and external IT teams to install, update, and maintain server basedapplications
  • Proactive monitor system health of applications and servers for reliability
  • Basic knowledge of Active Directory management and configuration
  • Act as database administrator for multiple platforms
  • Experience supporting IT servers and applications with little to no supervision
  • Bachelor’s degree in Information Technology or related field preferred
24

Technical Analyst Resume Examples & Samples

  • Provide input to data architect on data model requirements
  • Assist with development of requirements and design specifications and work with data steward(s) to design, develop, and configure business rules for standardize, match and merge
  • Provide expert advice and technical expertise to the project team to help assure that initiate MDM solutions are designed and developed in the optimal manner and in accordance with industry and initiate MDM best practices
  • Assist with development of requirements and design specifications for new projects
  • Work with data steward(s) to design, develop, and configure business rules for standardize, match, and merge
  • Ability to resolve and manage conflict & excellent problem-solving capabilities
  • Ability to work independently and prioritize work with minimal supervision
  • Excellent analytical & communication skills (written & verbal)
  • Strong technical analysis background
  • .Net C#
  • MSSQL 2008
  • T-SQL
  • WCF
25

Technical Analyst Resume Examples & Samples

  • Hosting technical advisement calls
  • Provide software and database expertise
  • Metrics analysis and tracking
  • System architecture review
  • Evaluation of business procedures in regards to “best practices”
  • Software Upgrade and Project Planning
26

Technical Analyst Resume Examples & Samples

  • Responsibilities include designing, developing and testing applications to meet business requirements
  • Develop software components and systems based on technically sound design that comply with standards
  • Thorough knowledge of testing and configuration management
  • Document all work in accordance with required standards, methods and tools
  • Strong overall knowledge of Software Development Life Cycle which includes strong skills in process management
  • Able to design and develop robust systems that minimizes maintenance costs
  • Able to work independently as well as part of a team to meet project deadlines and delivery schedules
  • Able to perform Quality Assurance to ensure that solutions are of high quality, accurately implemented and thoroughly tested
  • Liaise with the author of requirements documents and functional specifications to clarify ambiguities
  • Exhibit or acquire appropriate business knowledge to provide adequate context to development tasks
27

Technical Analyst Resume Examples & Samples

  • Analyzes the needs for management tools for the corporation and its customers, evaluates them and propose solutions
  • Elaborates test and implementation strategies to ensure the integration and stability of the management tools. Establishes, when necessary, development specifications
  • Elaborates system development specifications when necessary
  • Elaborates support documentation to allow ongoing operational maintenance of the management tools deployed for operations or various deliverables requested
  • Participates to the planning and the coordination of activities in project deliveries
  • Ensures the evergreen of tools by participating in system update and upgrade projects
  • Ensures the integrity, the coherence and the optimal performance of the management tools solutions and takes charge of complex problems
  • Understands and applies all the operational processes, procedures and work instructions available for proper operational venues
  • In line with its area of expertise, he participates and represents the team in request for proposals, new customer’s diligent reviews, committees and others
  • University Degree in Computer Sciences or equivalent or equivalent experience
  • Two (2) to five (5) years of pertinent experience in computer and networking technology preferably in a telecom environment (Network, VoIP, Servers)
  • Expertise in Linux, Unix, Windows, and network management tools such as CA Spectrum, Prognosis,…
  • Excellent knowledge in TCP/IP, SNMP protocol, MIB
  • Excellent knowledge of Visio, Word, Excel
  • Excellent knowledge of technologies and protocols used in IP Telephony (Avaya and Cisco)
  • Good knowledge of communication debug tools like wireshark, tcpdump
  • Good knowledge of systems infrastructure, security norms
  • Good knowledge of XML
  • Use of industry practice and standards (ITIL, ISO 17799)
  • Is structured, organized and has a good capacity for analysis and synthesis when confronted with challenges
28

Technical Analyst Resume Examples & Samples

  • Own end-to-end project delivery
  • Dive into technical aspects and focus on providing the best possible and scalable solutions to business partners
  • Act as a liaison between business partners and software engineers
  • Multitasker and ability to take quick decisions
  • Use and recommend best practices and not compromise on quality
29

Technical Analyst Resume Examples & Samples

  • Define, design, develop and maintain interactive data visualizations for Sales & Marketing
  • Working with business teams to understand and document their reporting and analytical needs, including identifying critical metrics and KPIs needed to support the ongoing growth
  • Work cross-functionally to deliver reporting projects and improvement
  • Develop Tableau reports & dashboards
  • Deliver actionable insights to relevant decision makers
  • Use SQL to pull data from different backend systems and visualize them in Tableau
30

Technical Analyst Resume Examples & Samples

  • Gain an expertise on the Client On-boarding (COB) system
  • Schedule SIT/UAT/PERF PBA and Swiss deployments within the broader standardized COB/KYC deployment schedule
  • Facilitate successful delivery of Release Instructions prior to deployments from our upstream partners
  • Ability to lead IPB/Swiss specific environmental/deployment calls
  • Own updating of IPB/Swiss documentation regarding the corresponding environmental infrastructure
  • Provide technical expertise and produce design documentation for IPB/Swiss specific application additions, changes and modifications
  • Work with other Environment and disparate build teams when additional design or environmental requirements are necessary
  • Participate in Disaster Recovery events and Major Event Changes
  • Track and manage issues, risks, action items and plan deliverable responsibilities for IPB/Swiss Environment stability and deployment
  • Lead/Manage additional Glasgow based resources in Env. Support and Deployments
  • Bachelor's degree in business related discipline
  • Previous experience as a Technical Analysis, especially on related information technology initiatives
  • Experience with large, complex projects with a global footprint
  • Detailed knowledge of the project lifecycle and SDLC and related deliverables, programming background preferred
  • Ability to work with cross-functional teams and interact with all levels
  • Experience in Financial Services, with Client Onboarding and KYC related project experience preferred
  • Experience with Agile Methodologies
  • Ability to be flexible, follow tight deadlines, organize and prioritize work while working across a globally dispersed organization
  • Work under minimum direction and use independent judgment in decision-making
31

Technical Analyst Resume Examples & Samples

  • 3-6 years of experience in iSeries (AS400) administration, development and support
  • Experience in Financial Services, specifically Banking and/or Trust Management
  • RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 2014)
32

Technical Analyst Resume Examples & Samples

  • Monitor the portfolio and provide analysis on risk and opportunities in the portfolio
  • Develop metrics and reports to monitor all areas of the business
  • Provide data management support for departmental reporting and analysis
  • Provide ad hoc reporting, data analysis and programming as requested
  • Prepare analysis to address business concerns and identify solutions
  • Engage business partners as data and technology consultant
  • Work with data sources on multiple platforms
  • Effectively communicate and present materials to a broad audience
33

Technical Analyst Resume Examples & Samples

  • Different testing tools (E.g. JUNIT)
  • Different design techniques (e.g. OO. Top-down, structured analysis, component-based design)
  • Risk Assessment & Quantification methodologies
  • Different programming languages : JavaScript, CSS3, HTML5, iOS Development, Android Development, Ember.js, BackBone, Angular
  • Experience with developing J2EE applications
  • Familiarity with Eclipe IDE with SVN
  • Middleware technologies (ex. MQSeries/Websphere, XML)
34

Technical Analyst Resume Examples & Samples

  • Ensure the Technical Validation of a new project
  • Ensure the Technical Design and development of new projects/small enhancements
  • Be able to ensure the deployment of the new services through all environments
  • Be able to ensure the Service Management activities of Document management services projects via the ITIL processes Incident, Problem and Change Management (HP Service Center)
  • Be able to give Business support : log and resolve incidents, improve quality via Problem Management, follow Change and Release standard (fill in documents and use deployment tools, follow CAB rules and planning, …)
  • Give input during the initiation phase of new projects/enhancements (from an technical point of view)
  • Write and Maintain technical documentation, operational guides and other documents, If necessary
  • Be in charge of unit testing in Development environment
35

Technical Analyst Resume Examples & Samples

  • Configure content management applications to suit web and mobile application needs
  • Craft data APIs for best-in-class web and mobile applications
  • Use XSL, Javascript, json templates, and other tools to integrate, consolidate and customize multiple data sources for consumption by web and mobile applications
  • Work with a team of engineers building software in a collaborative development process
  • Participate in the full-lifecycle of application development (requirements gathering, designing, building, testing and maintenance)
  • Proficiency with SQL
  • Proficiency with Javascript
  • GitHub
  • Node.js including open source modules
  • Amazon Web Services technologies
  • Service oriented software architecture
  • Writing SQL queries
36

Technical Analyst Resume Examples & Samples

  • Translate business and functional requirements into technical specifications and design documents
  • Responsible for the analysis, plan, test, rollout and maintenance of Business Intelligence capabilities, software and solutions
  • Work closely with business partners to understand reporting business requirements and translate them into functional requirement
  • Work closely with application developers on custom report development projects, including participation in unit testing and setup of test data
  • Support robust change and configuration management practices
  • Perform general technical trouble shooting and give consultation to development teams
  • Great communication skills
  • Understands the database structures and writes simple to medium SQL queries to review data and troubleshoot issues
  • Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience in a technology-related field
  • 3+ years of hands-on business intelligence/business analyst experience with Microstrategy or Similar reporting tool
  • Proficient with MS office
  • Knowledge of PL SQL to write simple queries is a plus
  • Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical
  • Has excellent communication, written and interpersonal skills to work with business partners
  • Has willingness to work in a collaborative workflow process where multiple people participate in varying roles on one task (e.g. designer, configurator, and tester)
  • Experience in ecommerce and retail environment
  • Good at prioritization and follow up, maintaining issues list, time tracking and communication
37

Technical Analyst Resume Examples & Samples

  • Identifies, assesses, and records near-term business needs, understanding business priorities, and advising businesses on options, risks, and costs versus benefits
  • Communicates business priorities to the technology organization accordingly, in order to drive effective business solutions
  • Investigates if solutions to business needs currently exist within or outside the business unit, and if not, whether new solutions are feasible
  • Documents business requirements, and communicates these requirements to the scrum team for the design and implementation of technical solutions
  • Contributes a business or process perspective when discussing requirements and solutions with business and with the scrum team
  • Works with the team QAs to ensure that requirements can be documented in form of acceptance criteria and test automated using test automation tools
  • Communicate effectively on technical and non-technical issues with all internal and external stakeholders
  • University degree and relevant work experience as Technical Analyst (typically requires more than 3 years of related work experience)
  • Owns issues, risks and defects, tracking them through to resolution or escalation where appropriate
  • Experience working with remotely located teams
  • Financial products and services experience (if no previous financial services experience, then financial products knowledge that can be proven during interview)
  • Experience in agile software development lifecycle (if no previous experience with agile, then knowledge of agile principles that can be proven during interview)
  • Able to operate independently, follow tight deadlines, organize and prioritize work within a matrix management environment
  • SQL skills (sufficient level to be able interrogate a database)
  • Knowledge of basic web technology principles (e.g.: web services, n-tire architecture) would be a plus
  • Experience with jira would be a plus
38

Technical Analyst Resume Examples & Samples

  • Provide technical support to the Sales Operations team and other internal stakeholders via hands-on Excel while leveraging other tools as necessary (Data Warehouse, SQL, SFDC, Wave, Google, Tableau)
  • Develop and execute automation strategies that will improve Revenue Operations productivity (for example how we start and stop advertising programs within our internal delivery system)
  • Contribute to the growth and sustainment of our bulk QA process to ensure deals are in compliance with Yelp's pricing policies and approval processes
  • Support our Data Integrity team by leveraging our Data Warehouse and SQL queries to allow for bulk organization of client records and listings
  • Help clean the Yelp listings database and identify sales opportunities (pipeline management).Partner with Business Operations and Marketing to execute on strategies that will allow for increased Sales/Support productivity and more sellable listings
  • Partner with Sales and Operations training team to develop data driven feedback and accountability models
  • Help keep the Revenue Operations department and the larger sales organization running smoothly on a day-to-day by creating workforce management KPIs and analysis
39

Technical Analyst Resume Examples & Samples

  • High degree of familiarity with overall computer and software functionality; desktop application (MS Excel, and MS Word etc.) skills
  • Experience with Kronos preferred but not necessary
  • Payroll, time-keeping, HR functional business experience preferred but not necessary
  • Project Management or related experience preferred
  • Excellent organizational and communication skills along with the ability to work with a diverse community of both technical and functional backgrounds
  • Bachelor’s degree in Computer Science or other related degree preferred
40

Technical Analyst Resume Examples & Samples

  • Develop code for technical frameworks and application
  • Develop a thorough understanding of business specifications and product design and code artifacts that meet the specifications
  • Manage the developed code through the various test cycles and eventual production implementation
  • Work with global teams on development tasks
  • Self-motivated and proactive in daily development activities
  • 5+ year’s industry experience
  • 5+ year’s hands-on experience writing code
  • 5+ years’ experience with database programming using SQL
  • Experience with relational databases such as DB2 or Oracle
  • Very good Unix and Shell scripts skills. Experience with Autosys will be a plus
  • Any data warehouse, data modeling or dimensional design skills will be a plus
  • Experience with Volante will be a plus
  • Experience with SVN, ANT, Jenkins
  • Good expertise in technical analysis/debugging problems/troubleshooting issues
  • Must have excellent oral and written communication skills, analytical ability and the ability to work effectively with systems technical staff and business users
  • Ability to work successfully under pressure in a dynamic, multi-tasking environment
  • Financial industry experience is plus, preferably with Cards or Payments
41

Technical Analyst Resume Examples & Samples

  • Develops and maintains Technical Operations department data for daily, weekly, monthly and yearly statistical
  • Provides feedback to Directors, Managers and Supervisors concerning daily, weekly and monthly department performance metrics
  • Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication
  • Coordinates development of reports through interaction with all management
  • Provide statistical analysis for the Technical Operations department for continual operational and process improvements
  • Liaison to IS for all technical projects pertaining to statistical reporting
  • The position will assist in planning, designing, and implementing reporting tools
  • These activities involve interaction with development teams and Technical Operation management to determine system access requirements, service codes, and other pertinent data required to develop and maintain integrated databases
  • They will evaluate findings, using knowledge of workflow and operating practices
  • The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
  • Four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Prior experience in project management, data analysis and operations preferred
  • Prior experience in telecommunication / cable television industry is a plus
  • Knowledge of designing and running SQL queries
  • Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience
42

Technical Analyst Resume Examples & Samples

  • 2) Core Banking knowledge would be an advantage
  • 3) Basic knowledge of JAVA should be necessary
  • 4) Experience in working on wM DESIGNER & DEVELOPER
  • 5) Worked on web Methods Integration Server, Broker and Adapters
  • 6) Have knowledge on various components in wM such as developer/designer, SAP & JDBC
  • 7) Good hands on development experience in implementing Flat File & XML document exchange on web Methods integration platform
  • 8) Knowledge of EAI concepts in business process involving web Methods with core Database
  • 9) Knowledge required on, IS Concepts, ,Web services, ,Flatfiles,JMS,Broker,pub sub model
  • 10) Excellent communication skills & ability to work in a team
43

Technical Analyst Resume Examples & Samples

  • Strong Apex programming skills
  • Strong analytical and logical skills
  • Very strong problem solving and decision making skills
  • Strong communication and customer handling skills
  • Should have a valid H-1B Visa/approved valid H-1B petition and should be willing to travel to US for a long term/short term assignment
  • Experience in APPTUS CPQ and Big Machines Scripting would be an added advantage
  • Prior experience in integration through SOAP/REST API and Informatica would be an added plus
44

Technical Analyst Resume Examples & Samples

  • Strong development experience in Salesforce.com and Apex programming language
  • Strong analytical, programming, problem solving and decision making skills
  • Strong verbal communication and customer handling skills
  • Should have a valid H-1B stamped Visa/approved petition
  • Should be willing to travel to US for long-term/short-term assignments
  • Strong background on projects involving SOAP/REST integration
  • Having experience in APPTUS CPQ and Big Machines Scripting would be an added advantage
  • Having an experience of integration with Informatica would be an added advantage
45

Technical Analyst Resume Examples & Samples

  • Experience with Microsoft CRM 2011, 2013 and 2015 customizations and Configuration [Sitemap,Writing .jScripts,Developing/Registering plug-ins,workflows and dialogs,SDK,importing data and CRM Deployment Manager
  • Experience with developing and implementing web/windows applications with Microsoft Visual Studio.Net
  • Experience with developing XML Web Services and Server components
  • Experience in writing oData and Linq
  • Identify build or development changes, code and peer reviews and unit testing
  • Client communication, verbal and written skills
  • Ability to design solutions and estimate work packets/Projects
  • Ability to lead a team and translate customer requirements in to solution design
  • SQL Programming knowledge with SSRS Reporting
  • Team Foundation Server or equivalent source control system
46

Technical Analyst Resume Examples & Samples

  • With limited supervision, respond to the requests of users and management to understand their needs and implement modifications to products and services, while maintaining corporate standards and security requirements
  • Analyze problem situations efficiently, and deploy the proper resources to resolve the situation
  • Perform isolation and resolution of issues related to corporate computers, Thin Client devices, network infrastructure, printing, scanning, telecommunications, etc
  • Coordinate internal and external resources in the analysis, identification, and resolution of problems
  • Serve as technical escalation point for help desk staff
  • Manage workstation images, virus remediation and print queue administration
  • Equipment set-up and relocation
  • Provide access administration for vendor applications
  • Produce timely documentation and status reports as required
  • Work on special projects as needed within the Infrastructure arena
  • Provide the highest quality customer service to all GOLF employees
  • 1-3 years working experience in technology required
  • Hands-on user support in desktop technologies required
  • Microsoft, Networking, and/or Desktop certifications preferred
  • Associates degree in technical field preferred
  • Experience in a desktop computing environment working with operating system, printing and component level issues
  • Knowledge of desktop product deployment including hardware and software implementation. This must include E-mail, Anti-virus and an understanding of PC Computer Hardware
  • Working knowledge of local area networking, Active Directory and Exchange
  • Experience supporting users in a Citrix environment
  • Functional understanding of telecommunications using VOIP, networking, and remote desktop support
  • Proficiency in MS Windows configuration and maintenance, desktop hardware, and LAN / WAN communications
  • Customer service skills and experience handling adverse situations
  • Ability to solve day-to-day computer issues independently when possible, and recognize when to escalate issues that could have significant business impact
  • Willingness to learn and continually expand knowledge-base
47

Technical Analyst Resume Examples & Samples

  • Ideally 4 to 6 years of experience in the following areas
  • J2EE Web servers (WebSphere, WebLogic, JBoss, and Tomcat)
  • Oracle Enterprise/DBA
  • Windows Operating Systems (server and workstation)
  • UNIX (Solaris, Red Hat, and AIX)
  • LDAP, Active Directory, single sign on (SiteMinder, TAM)
  • ANSI SQL, Transact-SQL and PL/SQL
  • MS SQL Server/DBA
  • MS SQL Server/DBA and/or Oracle Enterprise/DBA
48

Technical Analyst Resume Examples & Samples

  • Demonstrate an understanding of the various system relationships within a domain or business unit
  • Demonstrate knowledge and application of system models, data models, schemas, database structures, database design, database theory, and various diagramming techniques
  • Demonstrate proficiency across multiple programming languages, operating systems, techniques, structures, and principles
  • Perform analysis, document requirements, design technical solutions, develop project plans, perform unit and integration testing, work with users on UAT, implement solutions, document systems, and train users
  • Perform system maintenance, enhancement and implementation. Will also need to coordinating and communicating implementation of new manual or automated systems to user groups, document and analyze business requirements and recommend solutions to the business
  • Research new tools and to create efficient workflow and data distribution for GMS Marketing. Implement workflow planned with FTT and PAIR
  • Bachelor's Degree - Business Administration (Finance, Economics, Marketing) preferred
  • 3+ years job related experience in the mutual fund or financial services industry
  • Experience with My SQL, and PHP required
  • Knowledge of mutual fund industry, specifically investment vehicles (mutual fund, variable insurance, and sub-advised/separate accounts) and research methodologies
  • Proficiency in Microsoft Office applications (specifically Excel and Access)
  • Strong written, verbal and interpersonal communication skills
  • Experience with system automation, system development, workflow design analysis, and data analysis
  • Knowledge of Franklin Templeton products
  • Expert knowledge of MS Access, MS Excel, MS Project and Crystal Reports
  • Financial services and mutual fund experience desired
  • Familiarity with GAS business development/cycle
  • Ability to use technical skills and creativity to graphically represent data
  • Solid quantitative and analytical skills, with detail oriented approach to research
  • Ability to direct and provide guidance
  • Excellent training and motivational skills, with flexibility to tackle multiple job responsibilities
  • Skilled at organizing and prioritizing workflow and coordinating the work of
  • Ability to work independently and with all levels of management
  • Sound written and verbal communication skills
  • May be required to travel to and from FTI offices
49

Technical Analyst Resume Examples & Samples

  • Should have expert knowledge of Microsoft technologies like .Net , MSSQL
  • Should have expert knowledge of Build processes and including knowledge of TFS build
  • Should have ability to understand the problem quickly and able to suggest the possible solutions
  • Knowledge of Sonic, Webmethods or other middleware is plus
  • Should be flexible to work in shift
50

Technical Analyst Resume Examples & Samples

  • Analyzes business and user needs, documenting requirements and revising existing system logics as necessary
  • Perform data analysis and work with key stakeholders to identify new business insights and troubleshoot issues
  • Responsible for the integration of data from multiple external sources into unified reports
  • Prepares detailed functional and technical specifications from which programs will be written
  • Ensures data quality and integrity across data specific application implementations. Utilize SQL to develop data quality audits designed to ensure completeness of billing system extractions, code mapping, and billing amount
  • Supports in the preparation of project-phase plans, implementation schedules, and cost benefit estimates
  • Supports in the monitoring of implementation progress for compliance with budget and time constraints
  • Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems
  • 3 years experience and demonstrated proficiency writing SQL code
  • Minimum of 3 years of experience with end-user reporting tool such as BRIO, Hyperion, Cognos, SAS, Microsoft Reporting Services
  • Experience working in a data warehouse environment preferred
  • Proficiency with shell scripting
  • Prior experience working in an Oracle environment a plus
  • Prior experience working with Unix/Linux servers a plus
  • Strong verbal and written communication, organizational skills, analytical ability, and attention to detail
  • Positive attitude and ability to work independently and as a part of a team
51

Technical Analyst Resume Examples & Samples

  • Design, development, and deliver of operational reports, dashboards, and adhoc requests
  • Continually identify ways to improve and enhance current reports, increasing value and usability
  • Develop and establish strong and effective working relationships with Clinical Program leadership and other departments
  • Derive observations and insights from metrics to support and improve clinical operations
  • Strong proficiency with reporting and query tools including MS Office (Access (develop/create queries) and Excel (building pivot tables, create tables, charts, graphs))
  • SQL, ability to build code to query database
  • Strong problem solving and troubleshooting skills, especially around data acquisition, transforming data into information, and delivering information effectively
  • Ability to interview business owners to define the need/problem/desire of a request and understand how best to fill the request to drive value
  • SAS knowledge a plus
  • Ability to build a summary table
  • Strong mathematic and/or statistical skills
  • Assist team consultants and business leaders in understanding the “story” contained within or behind the data/report
  • Ability to see trends and provide advice regarding root cause(s) of any trend (positive and negative)
52

Technical Analyst Resume Examples & Samples

  • Required 7+ years minimum experience as a technical analyst in the financial industry
  • Strong functional understanding of retail banking and/or investment domains
  • Ability to work with product, business and application teams to define and document functional requirements for a SOA/services/messaging team to build services
  • Strong SQL skills to analyze existing data and identify gaps/data quality issues
  • Ability to write technical stories in JIRA using industry standard notations (like Gherkin)
  • Experience working with XML, JSON message formats
  • Prior experience working in large, complex data environments
  • Prior experience working on large and medium scale software projects
  • Thorough knowledge of SDLC (Software Development Life Cycle)
  • Prior experience working in a shared services/enterprise level organization
53

Technical Analyst Resume Examples & Samples

  • Perform third level support of Oracle Micros Simphony FE, Simphony, and related Oracle Hospitality Suite products
  • Develop and Deliver training on Oracle Simphony and Simphony FE as needed
  • Provide leadership and expertise as a Subject Matter Expert (SME) to deployment and support teams
54

Technical Analyst Resume Examples & Samples

  • Expert in Multi-Body Dynamics (MBD) simulations of electro-mechanical systems especially with the use of MSC ADAMS software
  • Analyzes complex design problems and independently formulates engineering conclusions by the application of engineering and\or mathematical models\principles
  • Provides technical support for product design and development, verification methods, necessary analyses, etc
  • Fundamental knowledge of CAD software (IDEAS, CATIA or UG)
  • Proficient in the use of Microsoft Office
  • Excellent communication skills both verbal and written
  • Strong organizational skills with the ability to successfully handle multiple tasks with changing timelines
  • Must be flexible to travel on short notice
55

Technical Analyst Resume Examples & Samples

  • Enable Dev and Ops to build and deploy our applications from code to production and internal environments using our infrastructure
  • Standardize, automate and document setup of development and production environments
  • Own and drive improvements to our build and release scripts, tools, and processes
  • Help define best practices for source control, continuous integration, automated testing and release management
  • Collaborate with peers on work estimation/planning and implementation of new versions/features of tools
  • Build tools for internal use to support software engineering best practices
  • Bring new automation technologies to improve the velocity and quality of our engineering efforts
  • Ability to use a wide variety of open source technologies and tools
56

Technical Analyst Resume Examples & Samples

  • Works with architect and various information technology, network and business operations subject-matter experts to analyze the need for the corporation and its customers, evaluates them and propose solutions
  • Responsible for the development and participate to the implementation of different IT solutions
  • Participate in the elaboration of test and implementation strategies to ensure the integration and stability of the IT solutions
  • Participate to the planning and coordination of the project’s activities and is responsible to complete quality deliverables on time
  • Create and maintain documentation for the integration team who will support at level 1 the application
  • Provide support for the applications the incumbent will be responsible for
  • Ensure the integrity, the coherence and the optimal performance of the IT solutions and take charge of complex problems
  • Understand and follow the operational processes, procedures and work instructions available to ensure cohesive operational activities
  • In line with its area of expertise, participate and represent the team in request for proposals, new customer’s diligent reviews, committees and others
  • Undergraduate degree in Computer Engineering, Computer Science or equivalent experience
  • Two (2) years of experience delivering scalable enterprise systems in computer and networking technology preferably in a telecommunication environment (Network, VoIP, Servers)
  • Proven track record in systems integration with experience in software development and infrastructure design for large scale distributed systems and applications
  • Expertise in IT network domain (TCP/IP protocols, MIB’s, IPVPN, DNS, NTP and SNMP)
  • Expertise in Linux, Unix (Redhat, Solaris) & Good knowledge of Windows
  • Good knowledge of web hosting (IIS, Apache, Tomcat, Weblogic, JBoss)
  • Good knowledge in Java and the following frameworks / technologies: REST, SOAP, JMS, XML
  • Good knowledge of scripting language such as Bash, Perl, Python
  • Good knowledge of database systems: Oracle, MySQL, MSSQL, T-SQL, PL/SQL, data modeling
  • Knowledge in Capacity and Performance Management (aggregates, metrics, IOD’s) is certainly an advantage
  • Bilingualism (English, French) an asset and good communication skills (written, oral)
57

Technical Analyst Resume Examples & Samples

  • Good knowledge in security technologies such as Firewall, IDS/IPS, VPN and Content Filtering
  • Good knowledge in security information and event management
  • Good knowledge in identity and access management
  • Good communication skills (written, oral) and bilingualism (English, French) an asset
58

Technical Analyst Resume Examples & Samples

  • Provide support for check remittance processing solutions that enhance mission-critical business operations
  • Assist in the design, planning, project execution & maintenance of all operational activities of the Image & Cash Services Department
  • Assist Image & Cash Services management in the development of documentation
  • Train associates & end-users in the use of current and new applications or systems
  • Work independently and closely with Manager to identify, recommend, develop & support cost-effective technology solutions for all aspects of the department
  • Demonstrates advanced knowledge of various check and remittance processing applications (i.e. Check/Coupon Capture, Image Exchange, check image processing & check image technologies, remote deposit, etc.)
  • Demonstrates knowledge of networking (LAN), windows operating systems
  • Demonstrates knowledge of Microsoft Office Professional applications (Word, Excel, Outlook, Access, and PowerPoint)
  • Demonstrates good communication skills, both written and verbal
  • Demonstrates ability to manage multiple projects simultaneously with multiple deadlines
  • Demonstrates ability to troubleshoot various software & hardware issues
  • Demonstrates ability to create meaningful reports for use by management
  • Demonstrates advanced knowledge of Microsoft Office Professional applications (Word, Excel, Outlook, Access, and PowerPoint)
  • Demonstrates advanced knowledge of file transfer applications (SCP, SFTP, etc.)
  • Demonstrates ability in the use of diagramming and report mining applications
  • Demonstrates knowledge and use of UNIX, TSO/ISPF, databases (Oracle/SQL)
59

Technical Analyst Resume Examples & Samples

  • Strong MS Access skills
  • Strong business, technical and people skills
  • Excellent PC Skills – Excel, Word, Power Point, Visio
  • Ability to manage multiple complex projects and assignments
  • Flexible team player
  • Knowledge of programming
  • Experience with medical claims/health insurance
  • Oracle and SQL Server (back-end)
  • DB2 Experience
  • SQL Query writing
  • Programming Visual Basic
  • SSRS and SSIS
60

Technical Analyst Resume Examples & Samples

  • Act as a liaison between technical teams and business partners
  • Develop and maintain a strong understanding of Wealth Management products, processes and systems
  • Elicit, elaborate and analyze requirements including data requirements, business processes and business rules
  • Write detailed scope and requirements documents
  • Complete impact analysis, clearly articulate build and test impacts
  • Prepare executive summaries highlighting key changes impacting Wealth Management
  • Effectively communicate status and escalate issues to project leaders and management team
  • Provide leadership, conflict resolution, problem solving, and time management in a fast-paced Agile environment
  • Contribute to continuous process improvement and proactively share knowledge
  • Ability to grow as a Subject Matter Expert (SME) and product owner within IPB Account Opening
  • Knowledge of Global Wealth Management systems and process is a plus
  • Attention to detail and ability to assimilate fragmented facts into a detailed problem statement
  • Requirement modeling tools (like Blueprint) experience
  • Use case and process modeling experience
  • Strong relationship management and partnership skills
  • Ability to adapt to a rapidly changing business and technological environment and take lead in unstructured situations
  • Requires ability to work independently with minimal supervision and the ability to work as part of a team
  • Understanding of agile project methodologies (specifically Scrum)
  • Candidate must be flexible – occasional support of releases (weekend or evening/morning hours) is required
61

Technical Analyst Resume Examples & Samples

  • Provide the necessary support to ensure the highest level of service for all UNIX systems (Solaris/Linux) in all areas of Business (PROD/DR/DEV/UAT/QA)
  • High Level understanding of the below
  • RHEL 4/5/6/7 Experience
  • Solaris 8/9/10/11 Experience
  • IBM X Series Hardware and it’s use on Linux (qlogic, intel nics, Raid)
  • Veritas Storage Foundations experience
  • Linux LVM experience (and GFS)
  • Clustering on Solaris and Linux
  • Unix Shell Scripting
  • Network Attached Storage and it’s usage to Unix Systems (NAS)
  • Storage Attached Network and it’s usage to Unix Systems (SAN)
  • Knowledge of OS Patching Strategies
  • Knowledge of Firmware Apply Strategies
  • Knowledge of LAMP (PHP, MYSQL, Apache2)
  • Performance Troubleshooting
  • VMware Virtualization (DRS, Turbo)
  • Ensure that processes are established to provide maximum availability to all clients
  • Contribute ongoing updates to the GTO Disaster Recovery and Business Resumption Plans
  • Provide assistance during the execution of Disaster Recovery Exercises
  • Assist with implementation of new products to be supported by GDCO
  • Provides hands-on assistance and coordination to strategic application projects
  • Work with the Open Systems Storage support in the Planning, Selecting, and Managing of Open Systems Storage (Disk and Tape)
  • Work with Centralized Management software (Opsware) to make the rollout of changes consistent. (via Unix Scripting)
  • Work with Monitoring Tool (Groundwork’s) to ensure all Unix Hosts are monitored effectively
  • Performance Monitoring of Unix Systems
  • 7/24 Rotational Shift required
  • Listening Understanding and Responding
  • Service Partner Orientation
  • Teamwork and Co-operation
  • Adaptability
  • Concern for Order and Quality
  • Developing others
62

Technical Analyst Resume Examples & Samples

  • Extensive experience (5 + years) delivering and maintaining IT endpoint hardware devices (printer, retail POS), software and services
  • Experience repairing current device technologies (printer, desktop, laptop, tablet, mobile)
  • Exceptional written and oral technical communication skills
  • Excellent interpersonal skills and ability to collaborate and navigate effectively across a wide variety of functional and departmental boundaries
  • Strong documentation, training, presentation, and knowledge transfer skills
  • Ability to perform IT work estimation, work process design, work optimization, automation and technical specifications
  • Ability to plan, organize and prioritize effectively
  • Innovative problem solving abilities
  • Degree in a technical discipline (or equivalent years of experience)
  • Bachelor’s degree in a technical discipline (Engineering, Computer Science/IT)
  • Continuous improvement and cost reduction experience
  • Configuration, troubleshooting and support in Windows and iOS environments
  • Business/Data analytics, statistical analysis, process design/re-engineering experience
  • Lean and FMEA experience
  • Java, API, automation experience
  • Research and development experience
63

Technical Analyst Resume Examples & Samples

  • Applying technical Operating System Knowledge – Windows 2012, Windows 7
  • Applying technical knowledge of Windows Tools – Server and Desktop
  • Demonstrating a good understanding of Security Models – Servers and Desktop
  • Applying Deutsche Bank tools for Requesting , Managing and Re-Certifying Access
  • Applying technical knowledge of Cryptography Concepts – Encryption and Compression
  • Applying Scripting Knowledge, PowerShell and Batch Files
  • Demonstrating Project Management Techniques and filing related documentation
  • Managing projects, resources and Stakeholders, including communication with all relevant parties
  • Providing Data Delivery options - physical mediums and Secure web portals
  • Providing Process Development and Automation, including Technical specifications
  • Providing Data packaging and delivering responsibilities
64

Technical Analyst Resume Examples & Samples

  • Provide support to users by troubleshooting hardware, software and network related issues
  • Perform regular maintenance on field equipment
  • Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance
  • Demonstrated skills in advanced troubleshooting and problem identification.Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance. Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment while ensuring its optimal performance
  • Manage inventory and shipments of hardware
  • Maintain advanced knowledge of products and/or services
  • Prepare reports and correspondence as needed
  • Possible skills: LAN/WAN, Printers, PC Desk Top, Laptops, RAS, Network Connectivity, NT, Windows, Office, and TCP/IP
  • Network + or equivalent work experience
  • Microsoft MCP or equivalent work experience
  • Associates Degree in related field or equivalent work experience
  • Hardware installation and upgrade, Help Desk Application Support, Software installation and upgrade
  • Overall knowledge in: Windows operating systems, WSUS, MDT, VMware, computer applications, hardware/technical support, LAN/WAN, Customer Service
  • Minimum of three (3) years of experience working in a Tier II Support Service / Analyst role, providing “hands-on” technical phone support in an internal or external IS / IT / Technical department, with exceptional attention to detail and organization. Experience assisting external clients in addition to internal clients, is preferred
  • Minimum of three (3) years experience interacting with Clients at all levels and remotely supporting their technical support needs with a verifiable history of providing excellent service
  • Minimum of three (3) years of formal work experience utilizing standard Technical Phone Support concepts, practices and procedures on a daily basis
  • Ability to change priority and go from task to task quickly and efficiently
  • Ability to manage multiple high priority issues simultaneously
  • Have excellent customer service skills; be organized, fast and skilled at multitasking
  • Have excellent communication and documentation skill
  • Be willing and able to learn new skills as our environment changes
  • Be willing to travel occasionally
  • Have excellent trouble-shooting skills, and must have an aptitude towards technical skills
  • Be a capable learner, and be willing to do tasks associated with maintaining the department and its areas that are not usually closely associated with technical support such as organizing, moving equipment, inventory and occasional cleaning
  • Function professionally in a corporate environment
65

Technical Analyst Resume Examples & Samples

  • Requires advanced level SQL skills
  • Working experience with relational databases and programming
  • Experience with Oracle Query optimization
  • Should coordinate all ongoing project tasks with onsite business partners, business consultants and end customers as required
  • Should monitor and Track project execution as per GS policies and procedures
  • Initiate/implement best practices to improve delivery quality
  • Conducts code reviews for code developed by team members and provide constructive feedback
  • Strong analytical, troubleshooting and issue resolution skills
  • Good verbal and written communication and interpersonal skills
  • Credit Union domain knowledge is a plus
66

Technical Analyst Resume Examples & Samples

  • Degree in Computer Science or Management Information Systems
  • Good experience / knowledge of Banking applications
  • 3-5 years of experience with COBOL Programming language
  • Experience with Unisys A-Series/ AS400 Mainframe at least 2-4 years
  • Familiarity with Microsoft® Word & Excel
  • Financial industry interest and experience is beneficial (Preferred)
  • Curiosity – wants to know details, asks questions and is willing to learn
  • Multi-task orientation – ability to manage more than one project at a time
67

Technical Analyst Resume Examples & Samples

  • Conduct testing of new software releases to ensure successful implementation with no impact to the existing environments when required
  • Timely completion of all assigned administration functions: e.g. Status reports, time reporting, development plans, setting objectives
  • An understanding of BNS standards and methodology as they apply to his/her job function
  • Experiance with MAC OSX operating systems
68

Technical Analyst Resume Examples & Samples

  • You provide 1st level triage support for employees and their computing systems
  • You resolve or escalate incidents reported by phone or e-mail
  • You facilitate requests and complete fulfilment processes and procedures
  • You conduct tests on new software releases to ensure successful implementations with no impact to existing environments
  • You perform administration functions such as status reports, time reporting, development plans and setting personal objectives
69

Technical Analyst Resume Examples & Samples

  • Focus on installations for the Field Services- Point of Sale team (Micros POS along with system interfaces) to ensure delivery of solutions and services
  • Bring all installations through proper Project Management and Operational Readiness Reviews with a focus on risk assessment
  • Partner closely with project managers and management to develop efficiencies for system deployments
  • Develop and deliver training for Micros POS and other systems as needed
  • Develop documentation both for the field and our internal impe
  • Assist with development of implementation team
  • Identify process improvements and implement accordingly
  • Keep current on internal Aramark and external technology offerings
  • Ensure proper hand-off from installation to support with ongoing maintenance of systems
70

Technical Analyst Resume Examples & Samples

  • Perform hands-on technical support for Apple MACs, Windows PCs, mobile devices, printers, LAN switches, IP telephones, and line of business specific software with particular emphasis on the Microsoft Office product suites
  • Perform computer hardware, software and peripheral setups, installations, and life-cycle management of all desktop computers, printers and telephone handsets
  • Perform diagnosis, preventive maintenance and imaging of desktop computers and mobile devices
  • Proactive management of operational problem tickets and associated new business requests, tracking each request through resolution
  • Update and maintain software products and line of business applications as required
  • Maintain technical documentation as required
  • Participate in the evaluation, recommendation, and testing of new hardware and software
  • Develops and offer solutions using the Microsoft office application productivity suite
  • Ensure desktop computers communicate with diverse systems including local file servers, application /dB servers and cloud based systems
  • Perform diagnosis of desktop LAN and Wireless network connectivity
  • Develops and delivers end user education on the proper use of in-house built software and desktop productivity applications
  • Escalate incidents to Management as needed and collaborates with assigned remote resources to resolve issues
  • Works closely with the corporate network and server engineering teams to assist where applicable to deploy and configure new infrastructure
  • Off hours support as necessary to perform system upgrades and platform replacements
  • Travel to the Princeton Office on an as needed basis
  • College degree in Computer Science or business related curriculum
  • Minimum 5 years of technical support experience including hardware, software, and operating systems
  • Strong working knowledge of Personal Computer and Apple hardware products
  • Strong working knowledge of Microsoft and Apple desktop operating systems
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Strong customer service skills and must be comfortable interacting with all levels of management , including executives
  • Strong communications, planning and organizational skills
  • Strong analytical, and problem solving skills
  • Windows Server 2008/2012 administration
  • Networking: Cisco LAN/Wi-Fi, Cisco IP telephone handsets, Cisco Video Conferencing, WebEx , Jabber, Cisco VPN, DHCP, DNS, SMTP, POP,IMAP, TCP/IP
  • Proficiency with scripting languages and tools
  • SCCM package build and general administration
71

Technical Analyst Resume Examples & Samples

  • Application support/maintenance development activities for the following middleware applications: Red Hat Enterprise Service Bus(ESB) and AMQ in a global 7x24 environment
  • Coordinating and conducting in-depth knowledge transfer from the ESB Applications Team for all project development and implementations for the Middleware Services team
  • Enforcing technical development standards, along with creation of enterprise technical documentation for all support/maintenance development activities
  • Coordinating and participating in Crisis Management incidents for all areas of responsibility
  • Bachelor's Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
  • 1-3+ years of professional experience with depth of IT experience that includes large enterprise infrastructure and middleware platform services and teams
  • Exceptional support/maintenance delivery skills
  • Strong hands-on technical experience major middleware technologies (WebSphere and AMQ) running on major OS (Windows, Linux/Unix)
  • Understanding of Web services technologies such as: Apache, IIS, JBoss ,Tomcat, .NET, PHP
  • Understanding of Enterprise Messaging and Queuing technologies: IBM MQ, AMQ
  • Strong Experience in Java/J2EE, Web Services, .Net Frameworks
  • Strong Understanding of API Security and Management and services (SOAP/REST/XML)
  • Strong Experience with Service Oriented Architecture techniques (SB, XML, XML Schemas, XSLT, XPath, SOAP, REST, JSON, WADL and WSDL)
  • Understanding of DevOps concepts
72

Technical Analyst Resume Examples & Samples

  • Act as liaison between business users, technology teams and support teams
  • Work on business user’s queries, analyze existing system to find out root cause of the problem and recomend solution to the problem
  • Ensures team and associated applications adhere to architecture standards, risk management and security guidelines
  • Work closely with offshore as well as other Bank of America US locations on daily basis
  • Extensive use of SQL
  • Support project during DEV/SIT, and production rollout
  • Knowledge of Agile framework
  • TOAD
  • Databases: Oracle, MS-SQL Server
  • Operating Systems: Windows    
73

Technical Analyst Resume Examples & Samples

  • A minimum of three (3) years of quality assurance monitoring within the last ten (10) years
  • At least two (2) of these years must have been in leadership positions on large scale information technology projects
  • Completed at least two (2) projects of similar size and scope
  • Detailed knowledge of Medicaid at the state and/or federal level as well as MMIS systems and MITA concepts
  • Experience performing technical assessments of system architecture
  • Experience performing security assessments of large scale IT systems
  • Ability to analyze and resolve difficult logic and processing issues
  • Effective documentation, verbal and written communication skills
  • Ability to communicate succinctly and accurately in both written and verbal English
  • Ability to work effectively and efficiently under stringent timelines
  • Ability to direct and supervise multiple tasks and staff assignments
  • Demonstrable analytical and planning skills
  • Bachelor Degree in a relevant discipline
  • Experience with CMS certification and/or Gate Reviews
  • HHS experience required. Strong preference is to have MMIS modernization background at the state level; also IV&V background
  • Travel may be required
  • Ability to work overtime required on occasion
  • Ability to obtain and maintain a security clearance
74

Technical Analyst Resume Examples & Samples

  • Java / JEE / XML / RDMS (5+ years)
  • Technology SDLC experience
  • Strong problem resolution capabilities
  • Leadership Quality
75

Technical Analyst Resume Examples & Samples

  • Independently perform electrical/electronic/electromechanical equipment design and construction reviews to various North American and European standards
  • Independently write reports, engineering judgments, and letters to clients using standardized templates
  • Conduct safety electrical testing, compile test data and reports into a final compliance report
  • Provide technical support to sales team to determine the scope of new projects and develop pricing estimates and project timelines
  • Work with laboratory staff to plan projects, determine where and how projects can best be completed to meet client timelines, and monitor progress through testing phases
  • Analysis and engineering of test data to apply to Code requirements and specific field construction conditions
  • Conduct engineering reviews of revised products or production processes
  • Bachelors degree in Engineering
  • 1-2 years directly related experience
  • Experience with UL, CSA, IEC, NSF, ANSI, or EN standards is a plus
  • Good communication and interpersonal skills and ability to work with other engineers
  • Strong organizational and documentation skills
  • Working knowledge of personal computers and Microsoft Office software
76

Technical Analyst Resume Examples & Samples

  • Mobile devices/applications running iOS/Android/Windows
  • Windows 7/8/10
  • Microsoft Office 2010/2013/365
  • Laptop/Desktop/Thin Client/IPad
  • Citrix XenDesktop/XenApp
  • SQL/XML/Visual Basic/PowerShell
  • Cisco Networking LAN/WAN/Wireless
  • Principal proprietary software
77

Technical Analyst Resume Examples & Samples

  • Accept phone calls from Agents, & staff, and employees for support on a wide variety of Principal and non-Principal hardware and software
  • Provide technical expertise for the development of cross-functional information system solutions
  • Use understanding of computer software and hardware products to resolve unique, non-recurring issues
  • Install and configure software and hardware for end-users
  • Train and educate users as well as initiate preventative technical measures when appropriate
  • Establish relationships with customers, IT colleagues, contractors, vendors, and consultants to influence IT initiatives while managing their expectations
  • Work effectively as part of a team and accomplish goals through collaboration
  • Take initiative and act without waiting for direction
  • Strong problem-solving and big-picture/conceptual skills
  • Capable of influencing without authority
  • Strong interpersonal skills; builds rapport and relates well with all types of people throughout the organization
  • Flexibility and adaptability to change in ambiguous situations
  • Ability to maintain strict confidentiality
  • Ability to understand and embrace change
  • Manage time and balance multiple priorities
  • Recent college graduate or 1+ years of related experience with strong customer service and troubleshooting skills
78

Technical Analyst Resume Examples & Samples

  • Monitoring, alerting, escalation and reporting – all infrastructure and application monitoring systems deliver real-time alerts to the Bridge Operators. The Shift Operators co-ordinate escalation and reporting, and if required, invoke the Major Incident Management process
  • Overnight batch processing for major business applications
  • Remote access secure login management through the storage and management of tokens, and access approvals for restricted areas such as data centres
  • Backup & recovery, scheduling, monitoring and reporting of restore operations
  • Ensuring SLAs are understood and prompt customer reporting under strict guidelines and SLA
  • Taking Service Desk calls out of business hours
  • Previous experience of IT Operations experience with responsibility for escalation and communication (Must Have)
  • A demonstrable understanding of how systems interact and may impact operations or service
  • Experience in working with AS400, UNIX, Intel and AIX systems, monitoring and service management tools
  • Experience in using Excel and Word packages
  • Experience in using Help desk systems and processes
  • Ability to establish & follow through schedules
  • Ability to establish & manage dependencies & associated risks
  • A good grasp of quality processes and customer liaison skills
  • Understanding of ITIL process like Incident management, change Management, Problem Management, release management
  • Technical processing capability or aptitude
  • Early identification of issues and a proactive approach to recommend resolution or escalate appropriately
  • An analytical mind and systematic approach to both planned and unplanned problem solving
79

Technical Analyst Resume Examples & Samples

  • Partner with local Innovation Centre and field facing customer engineers in co-defining the technology architecture for solving customer's business problems. Translate customer's technology architecture matters to engineering development items by working with various engineering groups within relevant Business Entities
  • Manage/assist the delivery of co-development solutions utilizing iterative agile principles. Manage /assist entire lifecycle of dev-ops with selected customers for the technology architecture delivery in a pure co-dev process
  • Lead relationships with assigned customers along with stakeholders to become their technical adviser within the engineering organization, thereby helping our strategic customers to advance their long-term network and operational evolutions
  • Develop key performance metrics involving all stakeholders including customers in this engagement process to measure success of engagement, track to them and then improve on them QOQ/YOY
  • Drive optimal solutions for Cisco that are strategic to customers’ success; aligned with Cisco’s technology and leverage the global Innovation Centre network
  • Identify key trends that may impact Cisco and customer solutions, develop the technology strategy and evangelize Cisco and ecosystem to adopt technology transitions (e.g., IoT, Fog Computing etc.)
  • Must be an Australian Citizen as security clearance will be need to be obtained
  • University level qualification in a technical field (CS/EE preferred) or equivalent
  • Software development experience in any of the following areas - web, mobile, database and/or enterprise software
  • Knowledge of one or more of the following technologies: IoT, data centre technologies, IP core, routing & switching (including WLAN), security, SDN, NFV, Collaboration and Orchestration/Management software
  • Understanding of product management and product development life cycle
  • Exceptional organizational skills, along with superior planning, communication, listening skills, agile, and cultural awareness
  • Candidate must be able to travel (25%)
  • Experience with product testing (system, features)
  • Other desirable skills include Database, programing and scripting skills (Python, Ruby, Java, etc)
  • Understanding of electronics and communications products and solutions
  • Excellent program management skills of various phases of joint engagement from network architecture to deployment
  • Ability to develop a well-established communication cadence on the progress internally and externally, while keeping visibility
  • Candidate should be able to build a strong engineer to engineer relationship across various organizations within Cisco, partners and customers
  • Ability to function autonomously
  • Ability to scale with multiple network engagements with multiple customers
80

Technical Analyst Resume Examples & Samples

  • Participate in the preparation of technical budget (consolidation and presentation)
  • Participate in the month end process
  • Promote and elaborate clear financial key figures analysis for Technical communities
  • Support Operations Finance team in ad-hoc analysis
  • Bachelor’s degree in Finance or equivalent
  • Prior experience in Plant controlling or in Nestlé would be a plus
  • Fluent in English, second European language is a plus
  • Ability to step in a role quickly
81

Technical Analyst Resume Examples & Samples

  • Day-to-day support of server and network systems responsibilities
  • Provide Level 2 Helpdesk Support
  • Participate in design, development, implementation of solutions involving multiple platforms and multi-tiered architectures
  • Produce, follow and enforce Quality Assurance standards to deliver stable, reliable, and highly available solutions
  • Conduct on-going assessments of existing platforms/architectures; make recommendations to keep commitments to these technologies functional/current
  • Implements/uses fact-based metrics to continuously improve on quality/efficiency of solutions, assure business-value delivery
  • Bachelor’s degree in computer related field or 2+ years of relevant technical experience
  • Ability to work on-call 24x7 as part of a weekly rotation
  • Minimum 3+ years of relevant technical experience
82

Technical Analyst Resume Examples & Samples

  • Support AS400 environment in the areas of software, hardware and in-house applications
  • Daily operations monitoring, assessment, and optimization of critical components delivered to customers
  • Test, validate, and implement new technological solutions and modifications before they become operational
  • Research, evaluate, and recommend solutions within the McKesson Canada AS400 environment in order to improve performance and efficiency
  • Document and maintain appropriate procedures that support the McKesson Canada AS400 environment
  • Implement new changes in the production environment in accordance to established change management policies
  • Resolve incidents as assigned, under a moderate degree of supervision
  • CL programming skills
  • SQL/400, Query/400
  • AS/400 architecture
83

Technical Analyst Resume Examples & Samples

  • Assist and participate in system developments, implementations and maintenance projects or initiatives
  • Participate in projects and initiatives to ensure delivery within planned schedule and budget
  • Prepare/install middleware on test environments
  • Design/create scripts to deploy applications and software
84

Technical Analyst Resume Examples & Samples

  • Engage with Internal clients to clearly define business requirements
  • Perform complex data analysis to support research requests by the client
  • Create business and technical specifications, unit test plans
  • Follow quality assurance guidelines including the documentation, review and approval of all project related artifacts
  • Troubleshoot client and operational issues quickly and comprehensively
  • Research, evaluate, identify alternative approaches, recommend, design and code efficient and effective solutions for challenging problems ranging from small to large work efforts for low to moderate complexity problems
  • Comply with standards and guidelines related to the design, construction, testing and deployment activities within the Delivery Management environments
  • Demonstrate collaborative skills working within a project team of diverse skills and will bring communication skills including oral, written and presentation skills, creativity, and problem solving skills to a challenging environment
  • Improve operational processes
  • Report project status timely and accurately from week-to-week
  • Bachelor's degree in computer science, business or other relevant degree; OR equivalent experience
  • 3+ years of IT experience
  • 1+ years Development or Data or Business analysis experience
  • 1+ years of experience with SQL on relational databases, preferably Oracle or DB2
  • Experience with Payment Integrity
  • Experience with Operation support
  • Healthcare IT experience
  • Required location: Twin Cities, MN
  • Experience working with a virtual team environment over multiple locations, including off-shore
  • Effective communications with all levels of internal staff, including issue resolution, negotiation of project related priorities, and completion dates
  • Strong analytical and technical aptitude
  • Ability to lead walk through of design documents
85

Technical Analyst Resume Examples & Samples

  • Bachelor’s degree in Engineering, Mathematics/Actuarial sciences, Real Estate, Communications, Environmental Science, Government and Public Administration, or related field
  • Minimum of 6 years of related experience in one or more of the following areas
  • Business Strategy
  • Transformational Change Management
  • Business Process re-engineering
  • Property, Plant, and Equipment
  • Heritage Assets
  • Environmental Liabilities
  • Actuarial sciences
  • Imputed costs
  • Currently active DoD SECRET (or interim Secret) security clearance required
86

Technical Analyst Resume Examples & Samples

  • Bachelor’s degree from an accredited university with a concentration in a technical field such as Computer Science, Information Systems, Computer Engineering, IT, or Telecommunications
  • 0-3 years of consulting and/or relevant work experience
  • Working knowledge of the IT, consulting, or telecommunications industries
  • Knowledge of the SDLC method
  • Previous experience using Java, C++, C#, and/or SQL
  • Proficient in Database concepts
  • Proficient in Microsoft Office Suite applications
  • Experience in an office team environment
  • Ability to multi task and produce quality deliverables in a team environment
87

Technical Analyst Resume Examples & Samples

  • As a member of the Patch Management team; establish, prioritize and resolve vulnerabilities in order to meet corporate targets for Cyber Security compliance
  • Research, evaluate, and recommend solutions within the network infrastructure environments for patch and vulnerability management
  • Perform required development and pre-production quality testing and documentation for patch management and application upgrades
  • Document and maintain the patch management process for the target platforms
  • Gather, analyze and publish patch management statistics and compliance weekly and monthly
  • Collaborate with the necessary teams on the patch management priority, process and schedule
  • Create and maintain guidelines pertaining to setup/configurations of software patches and/or in-house applications
  • Participate in project initiatives to improve and optimize the McKesson patch management process
  • Use the McKesson Change Management process to implement changes in production
  • Use the McKesson Incident Management process and tools to resolve incidents assigned to the group
  • Actively maintain and improve personal and technical skills with appropriate material via books, websites, newsletters, magazines, seminars and training
  • May lead a work group or project team consisting of support staff and technical staff; work collaboratively with supervisor for substantial coaching on people management issues
  • Ensure that requirements to internal and external customers are met in a timely and cost-effective manner; solicit feedback from customers to identify opportunities to improve products and/or services
  • Build internal and external relationships with key suppliers, customers and internal service providers, with emphasis on facilitating successful job/role responsibilities
  • Respect and adhere to company Standards, Policies and Procedures
  • Meet job performance standards and objectives outlined in the progress and appraisal guidelines
  • Minimum 3 years of experience in a large enterprise with relevant technical skills and experience
  • Result driven individual capable of leading operations and ensure successful outcomes
  • Highly motivated individual capable of operating independently with minimal supervision
  • Possess strong technical skills capable of quickly adapting to new technologies
  • Detail oriented individual who is focused on delivering quality results
  • Advanced level knowledge of networking, telephony, firewall and load balancer technologies
  • Take ownership of complex situations and work within a team environment to resolve issues effectively
  • Able to quickly understand complex problems and develop effective solutions
  • Work well under pressure and apply critical decision making skills when needed
  • Effectively work with diverse peers and team members, managers and/or external contacts
  • Effective written and oral communications skills in English and French
88

Technical Analyst Resume Examples & Samples

  • Work on multiple employee research projects at different stages of the lifecycle
  • Ensure work is delivered on time, within scope and budget
  • Manage change controls and cost for additional work
  • Attend project set-up meetings and liaise directly with research manager and client at key stages of the project: organisational hierarchy, online survey development and testing, report design and report distribution
  • Develop and configure online surveys to collect data using our in-house software together with HTML5 and CSS
  • Manage survey periods providing regular response rate updates to client and assist customer care team with technical queries on completing the survey
  • Produce a suite of online reporting tools by configuring the SQL Server database for the survey
  • Produce large numbers of visually attractive summary or highlights data reports using SQL Server Reporting Services (SSRS) to automate. Sometimes working with a graphic designer to translate bespoke designs
  • Adhere to quality processes throughout lifecycle of the project and to be innovative and analytical when checking all reporting deliverables, as these are business critical for our clients
  • Bachelors Degree in a numerate subject or computer science
  • Ability to understand and interpret data
  • An analytical approach and problem solving abilities
  • Proven ability to work under pressure and in fast-paced environments
89

Technical Analyst Resume Examples & Samples

  • Responsible for end-to-end delivery of a number of critical project milestones. Work with multiple functional teams to achieve project milestones
  • Interact with Business users to understand Business Requirements, propose options and deliver technology solutions
  • Document Business Requirements into BRDs and create Use Cases, Functional Specifications
  • Facilitate meetings and coordinate build, system integration testing and User Acceptance Testing
  • Coordinate UAT testing with Business users, getting test plan/test cases and sign-off
  • Assist/liaise with development teams in Design and Development to ensure requirements are clearly understood
  • Liaise with QA team to ensure test plans, test cases are written correctly
  • Identification, tracking, escalation and closure of project risks and issues
  • Work with development team to analyze and resolve defects
  • Create detailed Test Plans, Test Cases for testing Business Requirements
  • Perform System Functional testing
  • Work with other Credit Risk Tech teams in the analysis and design of system solutions to meet business needs
  • 3-5 years of Business Analysis or related experience
  • 1-3 years experience with any of the following: SQL, Java, C++, VB, or Python
  • Experience in Requirements Analysis, developing Functional Specifications, Process Flows, Use Cases and other SDLC deliverables
  • Hands-on experience in working with Java frameworks like Spring, JDBC
  • Knowledge of Credit Risk and Client Financials is a plus
  • Financial industry experience is a plus
  • Experience in full Software Development Life Cycle (SDLC) and fast paced Agile environment
  • Strong knowledge of Oracle SQL and ability to write queries for data analysis
  • Must have experience in SIT (System Integration Testing), writing Test Plan and Test Scenarios, supporting UAT (User Acceptance Testing)
  • Self starter, quick learner
  • Strong organizational skills and multi-tasking
  • Solid interpersonal, negotiating skills to work with users, senior management, often requiring coordinated activity across organizational lines
90

Technical Analyst Resume Examples & Samples

  • Provide technical support and identify impacts with emphasis on enhancing the CV-22 training program’s effectiveness by coordinating, facilitating and participating in all Air Force Special Operations activities to assess the CV-22 Simulator IPT’s cost, schedule and performance
  • Support training capability solution development by reviewing and preparing project and technical analyses, reports, change proposals and other program documentation related to procuring future CV-22 flight training devices and maintaining concurrency of delivered devices
  • Review the in-plant and Government site Qualification Test Guide/acceptance tests of CV-22 Simulator program, track all discrepancies, provide comments for the correction of discrepancies found during testing, and assist with test report production
  • Troubleshoot CV-22 Training device hardware and software issues
  • Provide training to Aircrew Training and Rehearsal Support (ATARS) personnel as needed following all training device modifications
  • At least three (3) years of relevant IT experience
  • Minimum Bachelor’s Degree in Engineering, Mathematics, or Science are required
  • Graduate degrees or equivalent will be treated as two years of professional experience
91

Technical Analyst Resume Examples & Samples

  • Advanced knowledge of handling problems or requests using established procedures
  • Ability to troubleshoot advanced problems related to desktop operating systems and applications and effectively utilize available resources to resolve problems
  • Creates and manages desktop images, application deployments, group policies, and system management tools on a global scale
  • Advanced knowledge to manage the project, coordinate between departments, create test plans, and provides
92

Technical Analyst Resume Examples & Samples

  • 2) Design, implement and support advanced and diverse technical solutions that address complex business requirements
  • 3) Mentor and/or lead other staff members within functional team
  • 4) Work with customers to develop technical specifications that meet business requirements for large and medium projects
  • 5) Provide technical support and expertise on the technical components of both medium and large projects,
  • 6) Remain up to date on new and emerging technologies within area of technical expertise and serves as resource to other Baxter employees
  • 7) Identify and implement process improvements in the architecture and/or infrastructure of existing systems
  • 1) Have a bachelor's degree in Computer Science or related field or equivalent experience required, including 2+ years in a technical or laboratory environment. Multiple certifications preferred
  • 2) Have experience working with external vendors; understanding the issues and communicating with the vendor; applying patches and updating Installation Qualification scripts. XML Script development. Experience with COTs (commercial off the shelf) applications, Oracle, Unix/Linux, MS SQL server, SQL experience. Good communications skills, problem solving and troubleshooting skills and good time management. The following experience is beneficial but note required: LIMS, Electronic Lab Notebook, Chromatography Data Systems or other packages that support Scientific Data Management
  • 3) Be familiar with Microsoft Office Applications. Basic understanding of FDA regulations/EMEA regulations and other governing bodies within the industry, such as ICH and GAMP
  • 4) Be able to work effectively in a global team environment
  • 5) Be able to work independently, under minimal direct supervision
  • 6) Have strong analytical, communication, interpersonal and organizational skills required
  • 7) Demonstrate creativity in addressing technical challenges
93

Technical Analyst Resume Examples & Samples

  • Query data contained in systems used by AMO (i.e. CSS, CRIS, MWork, MDSI, CCAE, IEX)
  • Analyze and interpret data to identify trends, process improvements or analysis tools for AMO team
  • Build online decision support and work tools that allow efficient and reportable processing of AMO activities and ability for strategic decision making by AMO team
  • Review technical design specs to assure consistency with functional and user requirements
  • Balance the needs of the business and the technology groups, demonstrate in-depth knowledge of supported applications, and understand the technology impact on supported business areas
  • Communicate business and product knowledge to the developers and ensure that high-level business requirements have been properly translated into usable functional requirements
  • Assure usability/completeness of proposed solution
  • Assist stakeholders and users with deployment and adoption
  • Ability to assist users to achieve maximum productivity of applications and help them leverage existing framework to meet new requirements
  • Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice
  • Support tracking of financial issues and variances, supporting managers to develop responses and process improvements to support the achievement of collections/operational targets and requirements
  • Implementing improvement projects and initiatives, as well as challenge and support colleagues to improve performance
  • Provision of daily, weekly and monthly reports to specific deadlines and requirements
  • Provide support to Operational business teams to enable effective daily process reporting
  • Work with stakeholders to identify opportunities for reporting improvements
  • Minimum Associates Degree in technical computer engineering field; preferred Bachelors
  • 1-3+ years experience years of Technical experience required
  • Previous experience within Accounts Processing, Collections, Customer Service, Consumer Relations, Billing preferred
  • Problem solving abilities to work collaboratively with others to resolve complex issues
  • Strong analytical, oral and written communication skills including the ability to communicate effectively both internally and externally
  • Ability to analyze, query and report on data; database tool experience preferred
  • Ability to manage competing priorities and meet deadlines
  • Travel is required for this position within the State of Mass, NY and RI
94

Technical Analyst Resume Examples & Samples

  • Facilitate workshops to capture then document requirements, process or scope of business proposals
  • Collaborate with the Senior Analyst to manage stakeholder delivery expectations and support their strategic roadmaps
  • Work with colleagues across the Software Engineering department to administer the work intake process for the area
  • Liaise with Architects and Technical Analysts to evolve solution design which comprehensively meets the scope of requirements while ensuring recognition of constraints
  • Actively seek product information to develop knowledge and understanding of the client applications
  • Assess risk impact and dependencies on the delivery of developments and escalate accordingly
  • Follow the ways of working to ensure continuous improvement within the team
  • Knowledge and experience of Agile and traditional software analysis and development methodologies
  • Proficient verbal and written communication skills which consider the intended audience and employ different methods accordingly
  • Ability to investigate an issue by engaging with stakeholders then following up on leads to document an end-to-end understanding of relationships
  • Software delivery experience within the Web and Mobile arenas
  • Collaboration with disparate self-organizing and cross-functional teams to push quality and value to product users
  • Able to use creative thinking to research into areas or issues which might impact the OVP, the Sky Go and Now TV products, and their strategic importance to Sky
  • Awareness of the marketplace and the challenges facing Sky UK as a business
  • Able to present multiple viewpoints on an issue and summarise the most beneficial conclusion
  • Bachelors’ degree or equivalent industry experience
  • Willing to be persistent to progress work
  • Embraces collaboration and teamwork to focus on business goals
  • Comfortable engaging stakeholders at all levels of the business
  • Enthusiasm and aptitude for self-development; actively pursues learning new skills and practices
  • Believes strongly in the ethos of continuous improvement
  • Creative within the realm of problem analysis and undeterred by complexity
  • Extremely proactive with a delivery mind-set
  • Flexibility to adjust to change, working well under pressure to meet challenging and often fixed deadlines
  • Logical, thorough and task-focused, with an eye for detail
  • Extremely passionate about the technology and delivering greatness
  • A persistent energizing and motivating influence
  • Takes pride and ownership in their work
  • Experience of Media or Broadcast Industry
  • Demonstrable experience of enterprise-scale development projects with significant non-functional challenges
  • Project experience with web, console and mobile development
  • An appreciation of the challenges of securing premium content
95

Technical Analyst Resume Examples & Samples

  • Understanding the data/system needs for the business and develop integrated MIS systems for creating reports to be presented to management
  • Creation and maintenance of analytical tools to discover trends and track/analyze operational performance
  • Providing analysis and work in ad hoc projects to facilitate process improvements and management decision making
  • Developing a good understanding of the operations/ processes of all relevant departments and provide analytical support as needed
  • Query central Data Warehouse to develop department specific views
  • BE/B-Tech degree with 2-3 years of experience in handling large databases using SQL Server, Oracle 10g, MS Access, MS Excel (advanced macros)
  • Strong PLSQL programming skills. Ability to write SQL procedures and integrate it with Excel
  • Experienced with reporting tools like MicroStrategy, Tableau etc
  • Experienced in Google Analytics for web analytics and reporting
  • Strong analytical skills with an eye for detail and independent problem solving skills
96

Technical Analyst Resume Examples & Samples

  • Bachelor's degree (Computer Science or related field) or equivalent experience
  • 3 – 5 years’ experience in a comparable role; QA experience preferred
  • Strong background and experience in System/Application Design and Development
  • Proficiency in a Java/SQL environment
  • Experience in .Net/C#/SQL environment will be an added advantage
  • Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
  • Proficient with MS Office Suite and MS SQL Server queries & stored procedures (preferred)
  • Experience with high-volume transactional processing systems and best practices
  • This position is eligible for the Employee Referral Bonus Program #LI-TH1
97

Technical Analyst Resume Examples & Samples

  • Work in a team environment in which efficiency and quality is the primary focus
  • Complete and assist in the management of the solution configuration, deployment and software issue resolution to ensure a timely solution acceptance
  • Create and write both technical designs and specifications
  • Consult with clients regarding data file requirements, as well as reporting and data visualization requirements
  • Load and map client data files into the solution
  • Build custom reports according to customer requirements
  • Drive end-to-end testing; ensuring the highest quality of the code developed
  • Participate in issue triage to assist the project team
  • Participate in solution and process workshops to identify client business objectives, define project goals and provide input into a plan for maximizing the value of the solution
  • Identify and raise project risks and issues to the Project Manager, providing alternative solutions to mitigate the risks or resolve the issues
  • Team effectively with other parts of the SciQuest organization to address and resolve client issues
  • Possess strong technical skills, business intelligence, and a full understanding of the needs of the client
  • During all functions and responsibilities performed, always ensuring that knowledge transfer occurs endeavoring to ensure that there aren’t any areas in which knowledge and experience is not shared
  • Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies
  • Responsible for the successful technical implementation of configurable applications for client engagements (on time and on budget)
98

Technical Analyst Resume Examples & Samples

  • Networking equipment administration (TCP, VPN, HTTP, SSH, SSL, FTP)
  • System administration of modern Windows/UNIX/Linux systems
  • VMWare software and virtualization technologies
  • Deployment and administration of Sybase/Oracle RDBMS systems
  • Knowledge of UNIX/Linux shell scripting (sh/csh, bash, Python, Perl) and SQL scripting is a plus
  • Knowledge of programing languages C/Java/OOP is a plus
  • Windows OS/Linux knowledge
  • Basic PC hardware experience
  • Shell scripting experience
  • Database Oracle/Sybase administration knowledge
  • VMWare knowledge
99

Technical Analyst Resume Examples & Samples

  • Develop and maintain geospatial datasets including those stored in relational databases
  • Perform Quality assurance and integrity tests to ensure data quality
  • Coordinate GIS conflation activities with various stakeholders including vendors and multiple client departments
  • Prepare and execute queries in spatial and non-spatial databases using SQL
  • Perform research on industry and technology standards
  • Provide subject matter expertise in Cartography, Spatial Analytics, relational database model and performance tuning
  • Provide recommendation on best practices for enterprise GIS implementation and support
100

Technical Analyst Resume Examples & Samples

  • Field calls, electronic communications and voicemails from customers, technicians and sales people to provide technical support on installation, operation, application and service issues
  • Support and deploy security related technologies, including firewalls, VPN’s, access lists, intrusion detection systems, setting up user accounts, permissions and passwords
  • Enter, update, and close tickets for service into Salesforce and knowledge databases
  • Provide technical support in troubleshooting network communications
  • Explain physical layout and functionality of hardware to guide the technician through the installation & repair of such equipment
  • Escalate extensive technical problems to the project team or the vendor as needed
  • Write technical instruction manuals when better proven methods are encountered
  • Minimum of two (2) years of experience in a technical support help desk
  • Experience with local and wide area networks in supporting enterprise wide networked security systems. Access and Video system experience a plus
  • Experience with technical troubleshooting remotely and data entry in a fast-paced environment
  • Microsoft Network Server, SQL database, MS-DB and DBA
  • Experience in LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers and diagnostics
  • Good working knowledge of building, configuring and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs
  • Experience with LAN/WAN based video surveillance and security systems preferred
101

Technical Analyst Resume Examples & Samples

  • This position is located in Irvine, CA. If you are from the Des Moines area, you will go through training in Des Moines until you are confident in the role and then be required to move to/near Irvine, CA**
  • Accept phone calls from Agents, Principal staff, and private staff for support on a wide variety of Principal and non-Principal hardware and software
  • Transform business needs into clearly-defined requirements that can be tested and applied to a solution
  • Responsible for mentoring, training and providing problem-solving assistance to other team members
  • Lead groups to continuously improve processes, tools or the organization in general
  • Serve as the technical lead on projects as required
  • Able to address issues from big picture to detail levels
  • Proficient in making abstract concepts, issues, and information clear and understandable to a wide variety of audiences through a variety of communication formats
102

Technical Analyst Resume Examples & Samples

  • Independently conduct
  • Mentor less senior technical personnel
  • Supply information for quotes such as length of project, site needed, rental equipment, samples, and standards that will be used
  • Complete preliminary design reviews (PDR) both on and off site
  • Provide more specialized "expertise" in one product category, i.e., become
  • Develop and set up test plans
  • Perform field labeling jobs
  • Set up and operate standard test equipment including, but not limited to: spectrum analyzer, oscilloscope, multi-meter, dielectric strength tester, ground continuity tester, digital multi-meter, surge generator, over-voltage tester,
  • Prior project management experience is
  • Ability to define problems, collect
  • Must be self-motivated and able to work
103

Technical Analyst Resume Examples & Samples

  • Open and track troubletickets through problem resolution, and provide summary reports to customers
  • Analyze problem reports, replicate customernetwork environment and reproduce customer problems in our lab to troubleshoottechnical issues
  • Escalate issues into the Engineeringorganization as required
  • Be able to work and promote healthy team environment
  • Participate in "on call" rotationrequired
  • Limited Travel
  • BE or BS Electrical and Telecommunication /Computer Science/Management Information Systems/Science/ Engineering
  • Must be familiar with LAN/WAN data networkingarchitectures and routing protocols
  • Demonstrated experience in in one or more ofthese protocols (SIP, H323, MGCP, RTP/RTCP, TCP, UPD or Diameter)
  • Security (TLS, SRTP or IPEC)
  • Proven track record in troubleshooting customerissues
  • Excellent verbal and written EnglishLanguage communication skills
104

Technical Analyst Resume Examples & Samples

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience
  • Typically more than at least 3 years related experience for support engineers and / 6 years for senior support engineer
  • Excellent written and verbal communication skills in Japanese
  • Solid written and verbal communication skills in English
  • Fluent spoken English highly preferred
  • Strong knowledge on Oracle Database and Oracle EM products
  • Programming language skill (Java, .NET, PERL, C/C++)
  • Knowledge of OS and networking technology (Unix or Linux, TCP/IP)
  • Excellent persuasive communication and presentation skills
  • Excellent skill in SR processing, escalation, and other OSS internal procedures
  • Ability to coordinate the resolution of escalated or high priority customer issues
105

Technical Analyst Resume Examples & Samples

  • Provide first point of contact for Oracle customers, partners & consultants as warranted by customer needs and customer support response time commitments. This entails intake, logging, and research of incoming customer cases via phone, email, and web
  • Research, troubleshoot, replicate and test product problems, bugs and client configurations as well as general application and technical questions
  • Gain expertise in PeopleSoft PeopleTools technologies: Reporting Tools – XMLP, Pivot Grid, SQR, Crystal Reports, nVision, Process Scheduler etc. Installation of PeopleSoft Application and Tools, Upgrade of PeopleSoft, Installation and troubleshooting of Application Server (Tuxedo), Web Server(WebLogic, WebSphere, OAS), Performance Monitoring, Integration Technologies –Integration Broker, Component Interface, Workflow
  • Coordinate, negotiate and set expectations on priorities & resolution deadlines with customers (diplomatically done in difficult client situations)
  • Track issue progress and provide regular updates to clients until incidents are resolved
  • Interface with Development and Consulting Services as needed to resolve customer issues. Work closely with Development to diagnose bugs and provide patches to customers. Participate in system and release testing, as needed
  • Research root cause and suggest corrective action to further enhance the customer experience and improve Oracle products
  • Contribute to the creation and maintenance of electronic content / documentation / knowledge for customers to support problem prevention efforts
  • Report high visibility cases, escalations, and customer trends to management
  • Develop a depth & breadth of technical knowledge within the product line in more than one product area
  • Maintain an up-to-date and in-depth knowledge of current product releases, service offerings and support policies
  • Initiate and participate in process improvements within the product line
  • Work as a part of a global team and coordinate customer support issues among different support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction and quality
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. Identify & document areas and possibilities where proactive efforts can prevent new cases
  • Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)
  • Develop code to automate data collection, problem diagnostics and resoultion
  • B.Tech/BE/M.E/M.Tech/MCA. Bachelor’s degree is a must. Masters degree or equivalent work experience preferred
  • Prior experience in a customer support position preferred
  • Prior experience with PeopleSoft, Oracle or any ERP technology or applications preferred
  • Prior experience in developing code
  • Excellent Verbal & written communication skills
  • Excellent Problem Solving & Analytical skills
  • Self-motivated & resourceful
  • Ability to multitask & work independently as well as collaboratively in a global team environment
  • Ability & initiative to learn new products & technology quickly
  • Ability to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
  • Experience with any PeopleSoft PeopleTools module: Installation, Upgrade, Server, Integration and Reporting Tools
  • Working knowledge of various Operating systems (UNIX, Windows) and databases(Oracle, SQL Server etc)
  • Understanding of SQL statements and how they are executed in the RDBMS. Ability to read and decipher software logs and traces files, as well as the ability to act upon the finding to determine a problem resolution
106

Technical Analyst Resume Examples & Samples

  • Minimum 3 to 5 yrs. of Retail (Retek) Administration experience
  • Strong Knowledge on Retail (Retek) Architecture as well as tech-stack techstack knowledge. Weblogic/OHS/DATABASE
  • Knowledge of Integration between OHS/TOMCAT/WEBLOGIC and Database is a must
  • Should be able to infer Weblogic threads, memory settings and garbage collection mechanism
  • Well versed in patching/upgrades/ deployments in both Retail (Retek) and and its techstack
  • Good troubleshooting skill across all the tech -stack
  • Should have Retail (Retek) Experience in Installation, Maintenance/Support of Production and Development Environment
107

Technical Analyst Resume Examples & Samples

  • Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques
  • Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on
  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
  • Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
  • In depth understanding of at least one database platform (Oracle, SQL Server, DB2)
108

Technical Analyst Resume Examples & Samples

  • Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards
  • Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
  • Take ownership and responsibility for priority customer cases where and when required
  • Review urgent and critical incidents for quality
  • Queue reviews with analysts to ensure quality and efficiency of support
  • Report high visibility cases, escalation, customer trends to management
  • Act as information resource to the management team
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
  • Participate in projects that enhance the quality or efficiency of support
  • Participate in system and release testing, as needed
  • Act as a role model and mentor for other analysts
  • Participate in after hour support as required
  • Work with Oracle Development/Support Development for product related issues
  • Exceptional diagnostic and troubleshooting abilities
  • Strong Supply Chain / Manufacturing functional knowledge
  • Excellent communication skills dealing with customers (internally and externally)
  • Exceptional diagnostic and troubleshooting skills
  • Desire to learn new technologies
109

Technical Analyst Resume Examples & Samples

  • At least 4 years proven implementation, support, consulting and/or development experience in the CRM product family, preferably in a SaaS or a Cloud environment
  • B. S. degree in Computer Science, Information Technology, Engineering or equivalent
  • Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
  • Any of the following abilities will be considered advantageous: SQL querying and tuning; understanding Database structure, components and terminology; Groovy Scripting or Javascript; SOAP/REST webservices; OBIEE; Java JSE/J2EE; Oracle ADF; Oracle SOA
  • Experience in the following will be considered advantageous: mentoring junior team members on new products and technologies, delivering product technical or functional trainings
  • Creative use of industry data tools to aid in the diagnostic process
  • Experience in one or more of the following
  • You will be the technical interface to customers and Oracle Partners for resolution of problems related to the use of and maintenance for Oracle Sales Cloud. You will have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. You will be highly experienced in multiple platforms and be able to complete assigned duties with minimal directions from management. Routinely, you will act independently while researching and developing solutions for customer issues
110

Technical Analyst Resume Examples & Samples

  • OBIEE, OBIA, BI Publisher, OTBI
  • Siebel Analytics
  • Oracle (Hyperion) Essbase or Financial Reporting
  • Reporting in ERP Application (EBS, Peoplesoft or JDEdwards Application)
  • Application Server Architecture (WebLogic Server)
  • Security: Roles & LDAP Servers (I.e. Oracle OID/OVD IDM Suite)
  • Operating System: Unix/Windows
  • Data Warehousing
  • Ready to perform in an ever changing environment with a can-do attitude
  • Must have well-developed troubleshooting skills and preferably a support background
  • Ability to analyze details, log/tracefiles, work with incomplete or ambiguous data to fix issues
  • Ability to test/replicate the issue in labs and provide adequate support to customers
  • Troubleshooting experience (Detail Oriented Mindset)
  • Java experience (SOA connections / web services / web applications)
  • Business Intelligence experience with an Enterprise Application
111

Technical Analyst Resume Examples & Samples

  • 6+ years of experience in OFSLL
  • 2) Knowledge with respect to the business of OFSLL( Lending & Leasing)
  • 3) Knowledge of Application implementation / Support and troubleshooting
  • 4) Technical exposure to Oracle Database, JAVA, PL SQL, OBIEE ,ADF & Fusion middleware
112

Technical Analyst Resume Examples & Samples

  • Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Oracle EBS products
  • Manage escalations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
  • The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle EBS technologies to avoid such problems in the future
  • Educate and walk the customer through the problem-solving process
  • Adopt appropriate diagnostic methodology & procedure when handling and documenting technical issues
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
  • Research and study on Oracle EBS features and functionalities or related technologies to maintain product expertise
  • Write technical articles on Oracle EBS products for the Knowledge Management
  • Must have strong technical knowledge in Oracle EBS, Oracle Database 9i/10g and application server (http, apache…)
  • Knowledge of SQL, PL/SQL, shell scripting and/or other programming languages
  • Great problem solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction
  • Proficiency in system admin skills in at least one of the following operating systems: any flavor of UNIX/AIX, Linux, along with Windows
  • Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advices
  • Excellent interpersonal communication and written skills in English is a MUST. You should also possess the ability to synthesize well internally among teams and with customers
  • Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate with members locally or globally across different geographical timezone
  • Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers
  • Proven experience delivering high performance enterprise-wide software application support or consulting
  • BE/ME in Computer Science, Engineering, related field or equivalent
  • Knowledge of rel11i and rel12 application Architecture, it's component such as client, application and database tier. Knowledge on Oracle Application Framework Architecture (Model View Controller concept )
  • Understood or involved in installation, configuration, cloning, patching and upgrade
  • Handled menu and functions creations, Profile Option Settings, creation of Request Group, Data group, value sets and Flex Field setups
  • Creation of Concurrent Mangers, Programs and Request sets (and staged functions). Troubleshooting of Concurrent Requests and Request sets
  • Knowledge of cloning using Rapidclone, Autoconfig and adclone utility
  • Understand ad tool/utilities and its usages (e.g. adadmin, adpatch, adsplice, adlicmgr and adctrl)
  • Understanding Forms and Html UI and it's directory structures in application
  • Understand and familiar with performance tool such as tkprof
  • Knowledge of troubleshooting concurrent program , workflow
  • Knowledge of Debugging Application using FND Debug
  • Have good understanding on Jdeveloper, Extending an OAF base application and Deploying extensions
  • Knowledge of Java , XML , XML Publisher
  • Apache Jserv Architecture, configuration, logging
  • Oracle AS/forms/report services architecture, configuration, logging
  • Knowledge of PL/SQL structure, object and debugging PL/SQL code
  • Database Knowledge and Oracle DB – DML, DDL, Tables, Views, Triggers, SQL, Explain Plans, etc
  • Knowledge of Data Blocks, Segments, Table spaces, Data files and Control Files Transaction Management, Schema Objects
  • Database session Tracing from forms, reports, jserv
  • Understand trace Analyzer, PLSQL profiler
113

Technical Analyst Resume Examples & Samples

  • Handle initial customer interactions for Linux OS and Oracle VM Server/Manager for x86 issues and provide resolution to ensure a trouble free experience of Linux
  • Familiar with issues related to installation, basic configuration, common Linux and Oracle VM questions
  • Familiar with system crash analysis
  • Familiar with general information in various user space applications/tools, compilers, libraries, daemons and kernel
  • For bugs or detail technical queries, collect and request essential information for the Level 2 support team
  • Good working knowledge of C
  • Excellent system-level debugging skills
  • Experience with one or more Linux distributions
  • Experience with patching and rebuilding Linux packages
  • Basic Oracle knowledge
  • Experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc)
  • Understanding of the Linux development process
  • Oracle VM or Xen virtualization or Openstack skills and/or knowledge
  • 3+ years of software development experience
  • 2+ years in Linux software development
  • Previous experience working in a team environment
  • Experienced in respective Linux sub systems or packages (e.g. glibc, utilities like zip, unzip, boot scripts, boot loader, gtk libraries, programming languages such as perl, python, php, c, c++. Installation scripts, networking tools, daemons such as apache, cron, and shell scripting experience)
114

Technical Analyst Resume Examples & Samples

  • PGDBM/MBA (HR/Operations/Systems) is a plus
  • Practical working knowledge of Oracle or PSFT HCM Suite
  • Prior working experience in providing Technical Customer Support
  • 4+ years relevant working experience (preferably 2 years working with Oracle/PeopleSoft products)
  • Experience in one of the following areas is seen as an advantage
115

Technical Analyst Resume Examples & Samples

  • In depth knowledge of ASM architecture
  • In depth knowledge of RAC architecture
  • Experience with clustering technologies from different vendors
  • Thorough understanding of the Oracle database features
  • Extensive hands on interaction with large Database management systems
  • Good understanding of Support tools and Oracle diagnostics a plus
  • Programming and troubleshooting knowledge in C , C++
  • Good knowledge on Unix, Linux and/or Windows operating systems
  • Good hardware debugging skills
  • Japanese, Mandarin and Korean language skills desired
116

Technical Analyst Resume Examples & Samples

  • Collaborate with support delivery SMEs to develop high quality IT flows
  • Serve as expert resource on PCB, Poirot and IT flow standards to Fusion and Taleo support delivery organization
  • Leverage BI (Analytics) reports and RCAs to identify improvement opportunities in IT flows and work with SMEs on continuous improvement of automation assets
  • Help identify AT requirements and configurae of AT alarms
  • Develop project plans and lead project teams to help delivery organization meet divisional objectives for automation, KM and communities
117

Technical Analyst Resume Examples & Samples

  • Owning and resolving technical and/or functional issues in accordance with global standards both over the phone and via electronic communication
  • Managing customer expectations through the incident resolution process
  • Maintaining product expertise in assigned product areas
  • Adopting and contributing new processes and tools (including Oracle Collaborative Support, Diagnostic Methodologies)
  • Contributing to (Knowledge Management), both content creation and maintenance
  • Participating in Root Cause Analysis within a products area
  • Working with Product Development on product defects and product improvement programs including (testing, support readiness, early adopter programs)
  • Experience working with Oracle Transportation Management software or another Transportation Logistics software
  • Experience working in the Transportation industry
  • An understanding of HTML/DHTML Style Sheets, XML, Relational Database experience – Oracle and deployment in an Application Server environment (Weblogic a plus)
  • Strong knowledge of SQL, XML, and Internet related technologies
  • Highly analytical and articulate individual who will provide high quality technical phone and electronic support
  • Excellent problem solving skills ·Self motivated and resourceful
  • Preference for working in a global cooperative team environment
  • Strong customer relationship skills
118

Technical Analyst Resume Examples & Samples

  • Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service requests
  • Provide telephone and portal support to internal and external customers
  • Perform efficient incident management while meeting response requirements
  • Serve as an internal knowledge resource for other members of the organization
  • Analyze and validate issues transferred to R&D
  • Act as liaison between customers, R&D, Production and Services
  • Analyze, develop, and improve internal processes
  • Participate in special projects, as assigned
  • College Degree in computer sciences or a related field
  • 3 to 5 years experience in customer services in a technical and functional support environment is required
  • Working experience in the HCM domain is highly desirable
  • Experience in Talent Management or related applications in a SaaS / Cloud environment desirable
  • Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages
  • Familiarity with Customer Relationship Management (CRM) systems
  • Working knowledge of the Internet browsers and software such as Outlook, Excel etc
  • Experience with SQL is required
  • Knowledge of Web technologies such as HTML, XML, CSS highly desirable
  • Experience with SSO integrations using SAML and Web-API services using REST and SOAP
119

Technical Analyst Resume Examples & Samples

  • Fusion or EBS Financials experience preferred ( Fusion or EBS Accounts Payable experience helpful but working knowledge of Fusion or EBS General Ledger, Accounts Receivable, Tax or other ERP Financial Solutions will be considered)
  • Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
  • Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
  • Experience in filtering and updating complex technical knowledge for use in problem resolution
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Accounts Payable, General Ledger, or Accounts Receivable (Financials Support)
  • Good troubleshooting (triage, diagnostics, resolution) skills with software applications
  • Attitude and good communication
120

Technical Analyst Resume Examples & Samples

  • Administration, Configuration, Upgrades, Patching and Installation of Oracle Applications products (Release 11i and 12) including Oracle databases ((Release 10g and above)
  • Planning, Preparation and Execution of Production systems - Isolate and troubleshoot issues related to various Oracle Application Products, Databases and underlying Operation systems and other Infrastructure components
  • Analysis and Troubleshooting of SQL queries and provide performance improvement recommendations
  • Database Monitoring, Troubleshooting, Administration, Backup and Recovery, Space Management, Performance Architecture Planning and Tuning in a 24x7 Production environment
  • High Availability - Real Applications Clusters and Data Guard - Architecture implementation, Installation, Configuration and Administration
  • Large Enterprise EBS Applications Deployment Experience
  • Experience with Oracle Enterprise Manager (Release 11g and 12c)
121

Technical Analyst Resume Examples & Samples

  • 2-3 years experience in Internet technologies and operation (PHP, MySQL, XML, HTML, CSS, SOAP), Relational Database Management Systems (MySQL), and call center technology
  • Exposure to programming, ideally in some c-like language
  • Ability to manage challenging customer interactions
  • Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from clients and empathize both verbally and in writing: Must have technical writing capabilities
  • Superior RightNow product knowledge and hands on product experience a plus
  • Security clearance
  • English but Japanese and German language skill in addition to English would be ideal (written and spoken)
  • Provide break/fix technical support by responding to and following up, via CX and phone, on technical issues reported by our clients
  • Meet Service Level Objectives for specific Customer Care Support package goals
  • Provide expert guidance and recommendations to ensure our customers’ success
  • Work with RightNow and customer project managers as needed on client technical issues to ensure implementation milestones and best practices are achieved
  • Help maintain and improve internal and customer facing knowledgebase
122

Technical Analyst Resume Examples & Samples

  • Excellent communication skills. Able to produce audience appropriate communication with executives support personnel and customer personnel in tense escalated situations
  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what cause is and what is symptom
  • Good organizational skills. Be able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible
  • BI Publisher (BIP)
  • Real Time Decisions (RTD)
  • Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files,class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
  • Exposure to WLST Scripts
123

Technical Analyst Resume Examples & Samples

  • Act as a process/technical point of contact for your product/competency area
  • Network across competencies, with management & senior resources to gain visibility within the organization
  • Proactive in identifying customer needs and facilitates engagement of internal resources to ensure customer success
  • Create/modify/review knowledge content to include consultative articles
  • Participate in Beta programs and product/platform testing
  • Participate in appointed Knowledge Management initiatives
124

Technical Analyst Resume Examples & Samples

  • Team environment (not a remote position)
  • Resolving defects escalated by the top level of the support organization, Oracle executive team, and or major/critical accounts
  • Isolating root cause and then create plans to resolve and correct product defects
  • Troubleshoot and debug software programs for databases, applications, tools, networks etc
  • Implement, test, and distribute latest Patch Set, Security Patch, and Interim Patch Sets on a global scale
  • Perform Data Recovery and work with third parties to devise scripts or other solutions to recover data lost or rendered unusable as a result of a software malfunction or service interruption
  • Troubleshoot application performance degradation
  • Interact, liaise, and communicate status updates through development cycles and attend frequent conference calls with global product management teams, account managers, critical account executives, and our external clients, to discuss ongoing issues, provide insight into current trends, and align all stakeholders
  • Respond to feature and functionality questions from the various channels, including both internal/external customers and vendors
  • Stay abreast of industry issues and requirements
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
125

Technical Analyst Resume Examples & Samples

  • System administration experience including patch application and EBS installations and upgrades are desirable
  • University degree in computer science, or Finance or equivalent
  • Past experience in software support would be an advantage
  • Excellent communication skills and passion for customer service is essential
126

Technical Analyst Resume Examples & Samples

  • Ability to walk through the Code and understand the flow
  • WebLogic Server: Familiar with WLS architecture concepts. Desired experience with WebLogic Server
  • Exposure to WLST Script
  • Knowledge of Oracle Page Compser and MDS (Metadata Services) in Fusion Middleware context will be an advantage
  • Knowledge of BI Publisher and OTBI
127

Technical Analyst Resume Examples & Samples

  • Provide customer service and support for a global remote managed services delivery team
  • Must be able to work on and expedite various escalations from Tier 1 as well perform follow-up customer service by documenting all actions in the Customer incident ticket
  • Document in a knowledge-base all steps taken to resolve this incident which will then be used by tier 1 staff for future remediation of incidents. The candidate must be able to focus on accuracy to resolve challenging issues within time constraints
  • Be able to work cooperatively with Tier 3 engineers to both analyze and document all remediation actions
  • Responsibilities will include serving as first escalation point for Tier 1 ControlCenter analysts for any customer incident identified during that work schedule
  • Escalation may include O/S( UNIX and Windows), application as well Network incidents
  • The Candidate should also be able to perform with some assistance from Tier 3 the following Customer Change Management requests: Patch installs , application installs , monitoring configuration changes as well as router, OS upgrades and system reboots
  • Additional tasks may include preparation work for service reviews, identifying and gathering information for specific customer problems . Gathering information in event management to be used to adjust event thresholds and identify performance degrading trends
128

Technical Analyst Resume Examples & Samples

  • Act as bridge between CloudOps team and external customers during planned and unplanned events
  • Provide 24/7/365 Support to both the CloudOps team and external customers
  • Provide CloudOps team with required customer information needed to troubleshoot an operational event
  • Provide external customers with up-to-date, relevant information regarding the status of operational events impacting their environment
  • Verify and confirm operational events are either occurring or have been resolved
  • Help troubleshoot minor provisioning issues
  • Work closely with CloudOps to manage capacity of Cloud environments
  • Monitor incoming Environment related Service Request (SRs) queue
  • Confirm customer’s issue through series of tests
  • Engage CloudOps for operational events impacting the Cloud environment
  • Post and update customer facing alerts for operational events impacting the Cloud environment
  • Provide customer SRs with updates regarding the status of the issue impacting their Cloud environment
  • Monitor a 24/7 chat room with CloudOps team where information can be shared regarding issues
129

Technical Analyst Resume Examples & Samples

  • MBA (Operations/Systems) is a plus
  • Strong Financials business processes knowledge and concepts,so when you interact with a Customers/Consultants, you are able to speak their business/functional language, and win their confidence quickly
  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials
  • Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported
  • Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers
  • Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
  • Strong team player so you leverage each other’s strengths.You will be engaged in collaboration with peers within/across the teams every hour
  • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis
  • High flexibility so you remain agile in a fast changing business and organizational environment
  • Strong customer support and relation skills
  • Effective communication (verbal and written)
  • Focus on relationships (internal and external)
  • Strong willingness to learn new things and share them with others
  • Influencing/negotiating
  • Confident and decisive
  • Values Expertise (maintaining professional expertise in own discipline)
  • Enthusiasm
  • Values and enjoys coaching/knowledge transfer ability
  • Values and enjoys writing technical Bulletins
  • Values and enjoys teaching technical courses
130

Technical Analyst Resume Examples & Samples

  • Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities
  • Experience managing MySQL in production settings
  • 3+ years C/C++ or Java software development experience
  • Practical experience with distributed computing
  • Understanding of high availability, load balancing, and performance
  • Understanding of database engine design and implementation
  • Strong experience with Linux development environments
  • Proven skills in solving complex issues
  • Ability to pass all levels of MySQL Certification
  • Excellent spoken and written communications skills in English
  • A desire to serve customers with a passion
  • A desire to be a team player within a small virtual community
  • Ability to manage multiple priorities with limited supervision
131

Technical Analyst Resume Examples & Samples

  • Detection of event and notification to customer/partner within 15 minute SLA window,
  • Taking appropriate validation and remediation steps to resolve the incident,
  • Escalation to Tier II/III support groups when necessary. The analyst will also be responsible for enhancing processes in relation to Incident Management
  • Basic understanding of networking technology
  • Basic knowledge of Windows NT Windows 2000and UNIX
  • Basic Understanding of WEB applications such as IIS ,Cold Fusion Apache
  • Understanding of Terminal Services, SSH PC anywhere and Citrix
  • Understanding of ticket tracking systems such as Remedy
  • Basic knowledge of Multi-vendor equipment (Cisco, Extreme, Foundry, Networks) (LAN/WAN technologies (switches, routers, Ethernet)
  • Basic knowledge of TCP/IP and the OSI model
  • Basic knowledge of various internet routing protocols (BGP, OSPF)
  • Basic Knowledge of ARP, ICMP, Bootp, tftp
  • Proven oral and written communication skills
132

Technical Analyst Resume Examples & Samples

  • Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
  • Ability to handle multiple tasks
  • Excellent verbal and written English language communications skills
  • Candidates must be highly motivated, have initiative, be team-oriented and able to meet aggressive schedules required in a fast moving environment
  • Experience with Oracle Enterprise Manager / Grid Control
  • Installing and Configuring OMS (Oracle Management Server)
  • Installing and Configuring Management Agents
  • OMS and Agent Upgrade & Patching
  • Discovering Database Targets and other Oracle Targets
  • Proficiency with EM Console Features
  • Troubleshooting OMS and Agent startup and agent unreachable issues
  • Troubleshooting EM Performance
  • Setting-up e-mail notifications
  • Using Blackouts
  • Using EM Console on day-to-day basis for Database Management & Monitoring activities
  • Linux Operating system knowledge
  • Programming in C, Java, Perl, SQL/PL-SQL
  • Good understanding of Support and Oracle diagnostics tool sets
133

Technical Analyst Resume Examples & Samples

  • +++Candidate Background and experience+++++
  • More than three years implementation, support, consulting or development experience (or equivalent) in enterprise business application
  • Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques
  • Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
  • Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc). Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on
  • Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired
  • Knowledge in the Finance products of EBS is mandatory
  • +++Behavioral Skills (Required) +++++
  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
  • Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what is cause and what is symptom
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
  • Ability to persevere in the face of obstacles and ensure customer’s success,
  • Self starter, works well unsupervised or with limited supervision
  • Detail Oriented
  • Process orientation preferred
  • +++ Technical & Analytical Skills (Required) +++++
  • Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process
  • Detailed Functional and technical knowledge of more than one ERP modules in any of the following Oracle Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise ; JD Edwards EnterpriseOne; Siebel
  • + Desired Technical Skills +++++
  • XML: skilled in reading/writing/validating and processing reasonably complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas, XPath and XSLT
  • Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
  • SOAP and Web Services: A basic understanding of locating and invoking remote Web Services (UDDI, SOAP). A working understanding of WSDL, RPC/Document style web services and WS-Security, WS-Reliability
  • Service Oriented Architecture and BPEL: Familiarity with the SOA development paradigm and the use of SOA suite components (BPEL, Enterprise Service Bus, Business Rules) to arrange/assemble discrete web services into more complex business flows
  • Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF
  • 2-5 Yrs
134

Technical Analyst Resume Examples & Samples

  • Primary job responsibility is to troubleshoot and resolve technical issues in Oracle Commerce products (ATG Web Commerce + Endeca Guided Search). Strong technical background in core technologies (see below)
  • Strong customer focus; able to interact directly and frequently with global customers on the phone and through written communication
  • Process oriented; ability to learn internal support processes, and evaluate and provide feedback on them to management
  • Good software troubleshooting skills. Ability to work independently. Manage high severity, escalated, complex, mission critical customer issues within contractual guidelines. Ability to multi-task in stressful, deadline-driven situations
  • Weekday shifts are typically 9am-6pm Eastern Time in our Orlando, Florida office. Occasional 24x7 weekend on-call shifts required (emergency tickets only). Engage with Development, Product Management, Service Delivery, Critical Accounts, and Customer Support teams for other Oracle products to resolve customer issues and problems using the software
  • Manage cross-functional issues (collaborations, product defects, etc.) while remaining accountable for customer expectations. Proactively identify customer needs and engage internal resources to ensure customer success. Create presentations on technical topics for peers. Create and edit technical documents for peers and customers (My Oracle Support Knowledge Articles)
  • Oracle Endeca Guided Search and/or Oracle ATG Web Commerce. General e-Commerce concepts including personalization, shopping carts, customer service, content creation and management. General search concepts including guided search, search interfaces, relevancy ranking
  • Strong programming background including direct experience in Java, C# or C++, J2EE applications (Java EE concepts and constructs including Servlets and JSPs)
  • Good understanding of enterprise software production systems (including high availability architecture)
  • Working knowledge of relational databases, SQL, and JDBC. Understanding of TCP/IP networking and general client/server concepts. Install, configure, and maintain Oracle WebLogic Server or other web application server
  • General knowledge of UNIX and Windows operating systems at the admin/install/troubleshooting level
  • Communication: Excellent communication (written and oral) skills; describe complex technical ideas and concepts effectively; synthesize concepts and present step-by-step instructions to customers; provide general advice when specific steps are not available or applicable
  • Influencing & Negotiating: discuss and arrive at a mutually acceptable solution; convince others to take appropriate action
  • Customer Focus: Focus on satisfying the technical and business needs of Customers; understand the impact of customers' technical and business requirements
  • Quality: Adhere to internal processes and tools to meet Service Level Agreements; generate new ideas for continuous improvement
  • Working Globally: Adhere to global work processes, including occasional24x7 weekend shifts; collaborate and communicate with customers and team members from diverse cultural backgrounds
  • Problem Solving: analyze causes, identify alternatives, and recommend the best solution to customers; synthesize complex sets of documentation and knowledge-articles; read and interpret log files and source code; reproduce issues in-house and accurately report defects to product development
  • E-Commerce experience
  • Java knowledge (thread dumps, program dumps, logs)
  • Technical support experience / Computer Science background
135

Technical Analyst Resume Examples & Samples

  • Manage and resolve issues logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
  • Maintain product expertise in SOA and related data integration technologies
  • Work towards adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc)
  • Participate in proactive knowledge activities
  • Work with development on product improvement programs (testing, BETA programs etc) as required
  • Operate within Oracle business processes and procedures
  • Respond and resolve customer issues within key performance Indicator targets
  • Fluent in Brazilian Portuguese
  • Project and Crisis Management Skills
  • Ability to communicate with C-level customer, partner and Oracle executives
  • Experience in Customer facing service role is a Must Technical
  • 10+ years experience with strong customer focus specific to technology
  • Work experience with Oracle and non-Oracle products and technologies including: Database Technologies (FMW), Internet Technologies, Operating Systems, Programming Languages, ERP and CRM systems Functional
  • 10+ years product and industry experience
  • Knowledge and understanding of the elements of an Enterprise Software vendor: Customer Service, Sales, Marketing, Product Strategy, Product Development, Product Support
  • Exposure to other Middleware Products such as IDM, Portal, etc. a plus
136

Technical Analyst Resume Examples & Samples

  • User, role administration solution, which automates the process of updating, and deleting user accounts from applications and directories
  • Fusion Applications utilizes this technology via HCM Core Setup application screens, Oracle Identity Manager (OIM) and Authorization Policy Manager (APM) to manage users and their roles
  • Login, Logout functionality in Fusion Applications
  • The tool used for this functionality is Oracle Access Manager (OAM)
  • Operating System (Intermediate): Unix / Windows
  • Database Related (Intermediate): SQL;Data Security, Data Scrambling, Data Masking; VPD (Virtual Private Database)
  • ERP Related (Intermediate): Functional Application Security (RBAC – Role Based Access Control) ; Data Security.; Concept of SetID
  • Fusion Middleware Related (Intermediate)
  • Security: Identity Administration (Identity Store, LDAP). ; Directory Services (OID, OVD).; Access Management (OIM,APM,OAM - Policy management)
  • Server: WebGate, Oracle HTTP Server, WebLogic Server: WLS architecture ; WLST Script.; Enterprise Manager. ; Securing Web service (Exposure to SSL, Keystore, Credentials, etc)
  • Ready to perform in an ever changing environment with a can-do attitude Must have a support background and well-developed troubleshooting skills
  • Ability to analyze details and work with incomplete or ambiguous data
  • Knowledge of Application Installs and Life Cycle management
  • Analyze log/trace files to debug and fix issues
  • An wide-ranging understanding of traditional and emerging technology
  • ERP Related (Intermediate): Functional Application Security (RBAC - Role Based Access Control) ; Data Security.; Concept of SetID
  • Oracle applications or other ERP applications
  • Oracle Fusion Middleware Related
137

Technical Analyst Resume Examples & Samples

  • At least 4 years of experience working on Unix Operating System with knowledge of its internal workings
  • Good understanding of Networking concepts TCP/IP Protocols, NFS, Samba, Naming Services, Infiniband, Ethernet and Fabric Switches
  • Knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, FC etc would be desirable)
  • Knowledge of Other operating systems like Windows, Linux, AIX is a plus
  • Good verbal and written English language communication skills
138

Technical Analyst Resume Examples & Samples

  • 8+ year experience as Techno-Functional Consultant in Oracle HRMS
  • Must have worked in RICE components in 3 or more of the following Oracle HRMS Modules
  • HRMS
  • Advance Benefits
  • Time and Labour
  • Self Service HR
  • Minimum of 5 years of technical experience in Oracle Fusion HCM Implementations. Should have developed customizations, conversions, reporting, configuration in at least 3 of the following Oracle Fusion HCM Modules
  • 1) Oracle Fusion Global Human Resources
  • 2) Oracle Fusion Workforce Directory Management
  • 3) Oracle Fusion Payroll Interface
  • 4) Oracle Fusion Global Payroll
  • 5) Oracle Fusion Goal Management
  • 6) Oracle Fusion Performance Management
  • 7) Oracle Fusion Talent Review
  • 8) Oracle Fusion Workforce Predictions
  • 9) Oracle Fusion Absence Management
  • Experience in developing technical designs and specifications for applications extensions and customizations
  • Proficient in Oracle HCM data model. Good technical understanding of integrations between HCM modules
  • Design, build, and testing using Oracle J Developer, ADF page templates, ADF Business Components, ADF Task-flows, ADF Page Fragments, ADF Regions, etc
  • Work in the areas of: navigation, design/implementation/Support of Web development with JSF, and JavaScript
  • Oracle Workflows and Oracle Alerts as well as Oracle BI Publisher
  • Experience of working with Java, PLSQL, SQL, Oracle reports, Oracle Forms
139

Technical Analyst Resume Examples & Samples

  • 10+ years of functional experience in VCP that includes Advanced supply chain planning (ASCP), Rapid Planning, Demantra module
  • 2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities
  • 3) Should be able to work independently on defining solution and lead the team
  • 4) Proven experience in Oracle ASCP functionality and configuration
  • 5) Should have implementation/Support experience on Oracle ASCP module
  • 6) Should be able to provide support to users related incidents/issues
  • 7) Good analytical and creative problem solving skills
  • 8) Good communication skills, both written and verbal
140

Technical Analyst Resume Examples & Samples

  • 2) This position requires strong analytical and problem solving skills with demonstrated initiative and flexibility to meet deadlines and end user expectations
  • 3) Should have good communication skills including written and verbal
  • 4) Ability to work with diverse teams
  • 5) This is a client facing role & the candidate will have regular interactions with various client managers and business end-users
141

Technical Analyst Resume Examples & Samples

  • 2) Excellent communication skills. Able to communicate very well functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • 3) Good Experience in OTL, SSHR, Core HR
  • 4) Resource should be self driven and should be able to investigate, analyze issues
  • 5) Requirement is to work in rotational shifts including Night Shifts
  • 6) Resource should be able to write & execute SQL statements and provide solution for enhancements/new developments
  • 7) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process
142

Technical Analyst Resume Examples & Samples

  • To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
  • Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
  • Service request resolution in a collaborative environment with the customer
  • Maintaining product expertise in assigned cluster
  • Reducing escalations
  • Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc
  • Contributing to Knowledge Management content creation and maintenance
  • Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
  • Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
  • Operating within Oracle business processes and procedures
  • Respond and resolve customer issues within Key Performance Indicator targets
  • Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
  • Ensure the timely completion of planned proactive tasks and Service Requests
  • Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
143

Technical Analyst Resume Examples & Samples

  • Work directly with Customers for
  • Strong understanding of ERP product(s), particularly in Human Capital Management
  • Functional/Technical background in assigned product area (i.e.,HCM) and exposure to associated systems and software
  • Ability to read and decipher software Log and Trace files, Web Server Optimization, Server congiruation as well as the ability to act upon the finding to determine a problem resolution
144

Technical Analyst Resume Examples & Samples

  • 2) Experience with Finance modules (GL, FA, AR, AP, CE). Any additional knowledge on other modules will be added advantage
  • 3) Excellent communication skills. Able to communicate very well functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • 5) Resource should be able to write & execute SQL statements and provide solution for enhancements/new developments
  • 6) Requirement is to work in shifts including Night Shifts
  • 7) Resource should be able to provide solution for enhancements/new developments
  • 8) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.General
  • 9) Ability to persevere in the face of obstacles and ensure customer’s success
145

Technical Analyst Resume Examples & Samples

  • Collaborate with colleagues on identifying product defects and driving them to
  • Experience with the Solaris Kernel, preferably on Oracle
  • Experience with other Operating Systems
  • Additional languages
146

Technical Analyst Resume Examples & Samples

  • Provide technical first line response for users requiring assistance with technology related issues and problems
  • Provide technical recommendations for more complex problems by using troubleshooting & investigation skills and analytic approach
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system
  • Track issues to resolution updating the internal knowledge base and/or communicating learnings with relevant business units
  • Act as a liaison between customers and technical escalation teams
  • Common IT applications and common hardware knowledge
  • Customer Service Skills & Excellent Communication, both written and verbal
  • Organizational skills and excellent timekeeping
  • Excellent Verbal and written English capacity
  • 1+ years of experience in a Technical Support environment
  • ITIL Certification and SQL query knowledge is a big plus
  • IT related Degree (Is Desirable)
147

Technical Analyst Resume Examples & Samples

  • Implementation/Support experience on EBS Financial Modules like AR, AP and GL
  • Technically Strong with Expert Skills in SQL, PLSQL, Java, OAF, Reports
  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials for India
148

Technical Analyst Resume Examples & Samples

  • Engage with customers in the business in conjunction with the Business
  • Provide oversight and assurance on solutions delivered from the strategic
  • Communication & Influencing
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Technical: Comprehensive design and delivery capability for mainframe, web enabled solutions
  • Be an expert in mainframe technologies to include the following
  • Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank; backed-up with strong interpersonal skills - collaboration, facilitation, and negotiation skills
  • Strategic IT design experience and a broad understanding of Application, Information and Infrastructure technologies and of best-practices in software development and service management
  • Experienced in vendor-management, work-load prioritisation and expectation-management in a demanding change and operational environment
149

Technical Analyst Resume Examples & Samples

  • Take a lead role in the design, development and delivery of AIB’s Strategic Core Payments engine integration with Payments Ecosystem in support of the Payments Resilience Programme
  • Implement best in class development practices and processes (Development Methodology, Technical Design & Documentation, Tooling, and Automated Build/ Test) for the Payments Integration development team
  • Provide technical support and direction for multi-sourced development resources
  • Ensure delivery of Integration solutions that are fully aligned with the defined IT Payments strategic solution architecture
  • Influence & engage key business & IT stakeholders in the definition of Payments requirements, evaluation and procurement of a best fit strategic Payments Processing solution for AIB
  • Adhere to AIB standard processes/procedures and policies including change management, audit, security, SOX etc
  • Strong communication & interpersonal skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank
  • Experience of modern technology practices and agile methodologies
  • Deep understanding of software engineering concepts and objectives. In particular, development experience in Core Java, J2EE, ORM Frameworks, Web Services/REST, Messaging APIs (JMS), Message Brokers (MQ), DI Containers (Spring)
  • Experience of AIB’s ESB Polarlake platform a distinct advantage
  • Communication & Influencing – ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank
  • Problem solving and decision making – deals with complex issues, develops solutions to remove barriers and uses judgment to make sound and dependable decisions
  • Customer Relationship – seeks out opportunities to create additional value for the customer and AIB and relentlessly delivers extraordinary service
  • Teamwork and Collaboration – creates the team environment, encourages collaboration and partnership
  • Technical competency – experienced change/project/process management and technical experience with the ability to clearly demonstrate how technology solutions can enable and support business strategy
  • LI-BCS
150

Technical Analyst Resume Examples & Samples

  • Engage with customers in the business in conjunction with the Business Analysts to refine the requirements & develop functional specifications
  • Lead the design of technical solution components as an input for development, testing and maintenance of the applications and IT services
  • Provide oversight and assurance on solutions delivered from the strategic partner and validate technical specifications of these solutions
  • Provide guidance and assistance to colleagues, customers and the strategic partner to analyse and/or resolve complex problems and questions in relation to the proposed approach
  • Maintain oversight of the delivery with the strategic partner, validating the intermediate deliverables, checking pseudo-code or spot checking code to assure quality
  • Be an expert in either of the following technologies
151

Technical Analyst Resume Examples & Samples

  • Proactively engage with key internal AIB stakeholders and strategic IT partners to shape and lead the design of technical solutions to meet the desired business outcome. Liaise and negotiate with key stakeholders to overcome challenges and ensure signoff on technical solution documentation in line with AIB’s SDLC process. This will feed into the partner as an input for development, testing and maintenance of the applications and IT services
  • Work closely with business customers and Business Analysts to review, shape and refine customer requirements to ensure alignment to AIB’s Customer First strategy, the IT landscape and future technology roadmap
  • Use their technical expertise to review, validate and provide assurance on technical solution and specifications provided by strategic IT partners
  • Provide guidance and assistance to colleagues, customers and the strategic partners to analyse and/or resolve complex problems and questions in relation to the proposed approach. Work with partners to overcome any gaps and challenges in the technical design to enable the delivery of the desired outcome to the customer
  • Work with strategic partners on a day to day basis to ensure delivery technical requirements in line with the agreed technical solution and specifications
  • Ensure an ongoing focus on quality and work with keys stakeholders and partner to ensure the requisite levels of assurances are in place throughout the project delivery cycle in line with AIB’s policies and procedures
  • Strong communication skills with the ability to communicate complex technical issues and strategy to both technical and non-technical audiences; backed-up with strong interpersonal skills - collaboration, facilitation, influencing and negotiation skills
  • Experienced in working in financial services preferable
  • Communication & Influencing - ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels
  • Problem Solving and Decision Making - Deals with complex issues, develops solutions to remove barriers and uses judgement to make sound and dependable decision
  • Teamwork and Collaboration - Works well in a team environment, encourages collaboration and partnership
  • Technical - Understanding of the design and delivery capability for a wide variety of technologies
152

Technical Analyst Resume Examples & Samples

  • Collaborate with colleagues on a worldwide basis on identifying product defects
  • Work with Oracle's Product Engineering groups if needed
  • Participate in the rota for weekend and out of hour coverage
  • Display and maintain high level of professionalism all times
  • Experience with the Oracle Solaris Operating System and/or Oracle Linux,
  • Experience with other Operating Systems, e.g. Linux variants
153

Technical Analyst Resume Examples & Samples

  • ​Demonstrated experience in and exposure to cyber security risk and mitigation strategies, technologies, programs, and operations
  • Self-driven with an acute sense of urgency
  • Ability to create and think through complex technical problems and identify and resolve gaps / risk
  • Organizational skills and discipline to build and maintain structured plans
  • Ability to objectively view and assess cyber security alternatives
  • Interpersonal skills to manage often difficult or highly technical conditions
  • Results driven and accountable for actions
  • Approachable - easy to talk to, puts others at ease
  • Works equally well whether independently or as part of a physical or virtual, global team
  • Able to forge strong, trusting collaborative relationships
  • Sound investigation skills
  • Ability to work with data of highest sensitivity in complete confidence
  • Experience valuing a diverse workforce and inclusive work environment
  • Views safety as a way of life
  • Bachelor’s degree in Computer Science/IT/IS, Business, Math, Finance, Engineering, Economics or Accounting/procurement from an accredited institution
  • Minimum of 2 years’ experience in IT or IT Cyber Security
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position
  • Demonstrated experience in and exposure to cyber security risk and mitigation strategies, technologies, programs, and operations
154

Technical Analyst Resume Examples & Samples

  • 4+ years of experience with Oracle database structure
  • Configuration and maintenance of Tuxedo, WebLogic, and WebMethods
  • Experience with creating and troubleshooting Oracle DML/DDLs
  • Experience implementing software and COTS products
  • Experience configuring and maintaining web applications
  • Must be flexible to put in the hours needed to meet tight deadlines
  • Flexibility to work around client's schedule
  • Must be able to work in a team environment
  • Familiarity with some combination of the following products/technologies is desired: J2EE application servers including Oracle Weblogic, Oracle RDBMS and Software AG webMethods
  • Experience maintaining CGI Momentum ERP components or equivalent ERP software
  • Oracle Financial
  • WebLogic
155

Technical Analyst Resume Examples & Samples

  • Advanced Group Policy Management
  • Microsoft Certification services
  • Distributed File Services (DFS–R and –N)
  • Microsoft Exchange 2013
  • File and Print Services
  • Microsoft Lync 2013
  • Network Time Services and Key Management Services
  • Rights Management Services (RMS)
  • Session Based Remote Desktop
  • Windows 8.1 Client OS
  • Windows Server 2012 R2
  • Windows Client and Server Lockdown, Security and Security Enhancements
  • Windows Deployment Services
  • Windows Server Update Services
  • Windows Server 2008 R2
  • System Centre Configuration Manager (SCCM)
  • System Centre Data Protection Manager
  • System Centre Operations Manager (SCOM)
  • System Centre Orchestrator
  • System Centre Service Manager
  • System Centre Virtual Machine Manager
  • Experience of working in a team that provide focused customer service
  • Willing to work shifts, 24/7 support may be required
  • Working knowledge of desktop support
  • Ownership of incident management tickets through a structured process of investigation to
  • Ability to communicate at all levels
156

Technical Analyst Resume Examples & Samples

  • Critical general skills required include
  • Demonstrated ability to work in a cooperative team environment
  • Past experience with high profile clients in a customer facing technical management or delivery role is preferred
  • Responsibilities will include thorough knowledge of the customers environments with respect to Oracle Apps /Weblogic/SOA Administration & Performance Tuning/Database Administration
  • "Hands on" technical experience & Excellent Problem Resolution Skills with the eBusiness Suite R12 Applications technology stack (eBusiness Suite Applications administration, database, fusion middleware, weblogic, UNIX/Linux)
  • Create/Update best practices and procedures in the customer’s operations guide(s)
  • 6 Evaluate the customer environments on a daily basis by assessing the system health, review of SRs, follow-up with the respective queues (both in Support and OMCS) on the progress of the SRs, communicates with end customer on the status and adjusts the priorities based on the issues impacting the customer's ability to conduct business
  • Review and verify the work orders (SRs) to ensure the contents clearly meet the customer’s needs and are completed as scheduled
157

Technical Analyst Resume Examples & Samples

  • Excellent written and verbal communication skills in Korean
  • Programming language skill (C/C++, Java)
  • Strong knowledge on Oracle database, RAC(Real Application Cluster) and relevant third party products
158

Technical Analyst Resume Examples & Samples

  • Proficient with Japanese and English
  • At least one year customer support experience, Call Center experience is preferred
  • Attentive to details and accuracy
159

Technical Analyst Resume Examples & Samples

  • Proven success working in an agile environment
  • Exceptional communication, organization, and time management skills
  • Technical acumen and an understanding of how software is designed and developed
  • Ability to manage globally dispersed technical teams
  • Excellent problem-solving and analytical skills
  • Thorough understanding of software configuration management and common software development life-cyclesExperience in a wide variety of application technology and systems
  • Ability to manage multiple priorities, meet deadlines and produce quality results under pressure
  • Experience scheduling and leading sprint planning meetings, daily stand-ups, and retrospectives
  • Experience with JIRA or other leading tracking tools
  • Full understanding of the Scrum process
  • Two to three years of hands on software development experience
  • Two to three years of leadership responsibilities on software delivery projects
  • A background in the Infrastructure area is helpful but not required
  • Demonstrated ability to work closely with internal customers
160

Technical Analyst Resume Examples & Samples

  • Respond quickly to all service requests and incidents
  • Manage incidents and service requests reported over the phone, employee self-service tickets or in few cases e-mails
  • Recording, classifying and maintaining the integrity of data within the incident and service request recording system, Service-Now
  • Online diagnosis and investigation via remote access applications and providing quality information, providing solution and routing requests or issues to the appropriate support teams, as required
  • Assessing the impact and risk of incidents and timely escalation
  • Handling customer queries and resolving incidents which are within the scope of service desk using remote access software
  • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed
  • Provide basic user administration support i.e. network password re-sets, application password reset and password reset of CryptoCard tokens
  • Manage IT requests submitted by customers – initial review and evaluation of the request, allocation to the appropriate service provider, review of progress of the request and communication to customers
  • Relay information updates on IT service disruptions / outages to customers
  • Provide management information and reports on IT service trends
  • Constantly work towards technical skills enhancement and always work as a team player
  • Complaint management skills
  • Flexible to work in shifts to cover multiple time zones
  • Fluent in English with excellent verbal and written communication skills
  • Proven commercial aptitude with good customer service skills
  • Ability to multi-task, prioritise workload and work under pressure
  • Ability to adapt to continuously changing procedures and environment
  • A positive ‘can do – will do’ attitude is essential
  • Team player with strong inter-personal skills
  • French / German / Mandarin or all three language skills would be an added advantage
  • Service - responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
  • Technology Control – responsible for protecting the Infrastructure Environment, includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
  • Architecture and Engineering – responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps
161

Technical Analyst Resume Examples & Samples

  • Bachelor’s degree; or Associate’s degree with a minimum of Eight (8) years administrative experience or 12 years experience without degree
  • Proficiency in Microsoft Office Suite, including Word, Outlook, PowerPoint, and Excel
  • Demonstrated history of providing reliable customer service, producing well-written and properly formatted documents, and meeting tight deadlines
  • Ability to produce documents with a high level of attention to detail and accuracy, analyze and solve problems, and manage multiple tasks
  • Must have current active DoD security clearance
  • Responding to customer requests in a timely manner through clear, concise emails
  • Able to read results of an investigation on an item and transfer the key points to a standardized form
162

Technical Analyst Resume Examples & Samples

  • Provide support by demonstrating a positive attitude, courtesy, and professionalism when dealing with clients and employees
  • Receive client IT requests through telephone, chat, or e-mail
  • Troubleshoot requests over the phone and remote assistance
  • Investigate and document technical malfunctions to determine cause, define problem, and initiate corrective action
  • Interact with customers to provide process information in response to inquiries, concerns, and requests about products and services
  • Stay current with system information, changes, and updates
  • Redirect problems to appropriate resources
  • Prior experience supporting applications on Windows operating systems
  • Prior experience in customer service
  • Prior experience working with computers, networks, printers, and storages
  • Prior experience working in construction or estimating
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Textura PlanSwift Corporation believes that each associate makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our associates nor the organization to just the work identified. It is our expectation that each associate will offer his/her services wherever and whenever necessary to ensure the success of the company
163

Technical Analyst Resume Examples & Samples

  • To manage and resolve Service Requests logged by customers on Siebel products and contribute to proactive support activities according to product support strategy and model
  • Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc)
  • The ideal candidate should have a degree in Computer Science or an equivalent degree
  • Ideally minimum of 4 years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM)
  • Strong analytical, diagnostic, and troubleshooting skills
  • Proven ability to master new products and learn new skills
  • A desire to work in a fast moving and technically challenging environment
  • Self motivated, resourceful, flexible and are looking for a challenging career
  • Ability to work independently as well as having good team skills
  • Strong database skills (DB2, Oracle, Sybase, Informix, MS SQL Server) and SQL skills
  • Knowledge of operating systems (Windows, UNIX)
  • Hands on experience with HTML, Java-Script, VB advantageous
  • Internet and website technologies (HTTP, TCP/IP, etc) advantageous
  • Knowledge of web services, J2EE, JBoss, Websphere also advantageous
  • Experience in supporting client/server applications – Siebel experience a plus
  • Siebel CRM: Customer Order Management, Marketing, Workflow or Loyalty
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Order Managament : Strong Functional Knowledge of Customer Order Management area and Pricing
  • Relational database and SQL knowledge for the ability to read log files and to judge the performance of an SQL statement,
  • Programming knowledge for the ability to understand the logic of and the rule definitions for eConfigurator, ePricer, Eligibility and Compatibility in javascript or c (c++)
  • Operating system knowledge to understand the Siebel architecture and to monitor Siebel components
  • Unix and Windows OS knowledge
  • An understanding of Siebel components such as – EAI, workflows and Tools
  • HTML programming knowledge
  • Added plus is good debugging knowledge (core dump analysis), TCP-IP knowledge, webservices is welcome
  • Marketing : Strong Functional Knowledge of Siebel Marketing, Analytics
  • Database knowledge: SQL, (someone able to install an Oracle client, connect to an external server, create and run a query )
  • Siebel applications architecture
  • Knowledge of Databses and SQL experience
  • Influencing & Negotiating
164

Technical Analyst Resume Examples & Samples

  • Understand functional requirements related to Access Control, Video Surveillance, Intrusion Detection, and Visitor Management Systems and is responsible for solution design, development & deployment for components and associated integrations
  • Work with the physical security team within the IT Security – Identity and Access Management program to build and implement enterprise physical security installation standards, program guidelines, processes, a standard equipment catalog, and other components required to satisfy the Enterprise Physical Security standard at Eaton
  • Follow guidelines established by the Eaton Security Standards, and monitor and assist in developing Eaton IT Security Policies, Standards and Procedures
  • Manage individual site projects utilizing IT ProLaunch methodology from inception to installation as global Eaton locations either install new security systems in their facility or upgrade existing systems
  • Develop logical, practical, and documented physical security solutions as new technologies are developed and implemented
  • Execute ITSM processes (Change Management, Request Fulfillment, Incident Management, and Problem Management) related to physical security systems
  • Participate in evaluation of new tools /modules (technologies) and benchmarking efforts
  • Communicate clearly, concisely, and effectively in both written and verbal forms
  • Provide Eaton locations with Lenel training as appropriate
  • Help build and implement metrics to measure vendor performance in the physical security projects
  • Help build and administer customer satisfaction surveys to measure Physical Security team performance with site installations/upgrades
  • Collaborate with other Eaton IT Security and Infrastructure Services resources as needed
  • Collaborate with global security partners and operate as an interface between them and the Eaton locations soliciting the help of the Enterprise Physical Security team
  • Collaborate with business unit leaders, Sector area managers, Supply Chain Management resources, EHS department resources, Eaton’s Enterprise Security Director, Site HR resources, site Facilities managers, and site Security resources
  • Bachelor degree from an accredited institution
  • Minimum of 1 year of Project Management experience
  • Project Management experience using Eaton PROLaunch methodology (applies to internal candidates only
  • Experience with a project management tool to manage work breakdown structure, resource assignment/allocation, dependencies, and other fundamental project management construc
  • Prior experience with physical security systems. Working knowledge of components of access control and video surveillance hardware including door controls, card readers, access badges, CCTV cameras, etc.Wide/Local Area Network concepts
  • BS/BA Computer Science or related Computer Science or Information Technology degree
  • Experience with Microsoft Project
  • Experience with Lenel OnGuard Application Software
  • Wide/Local Area Network control specifications
  • Multi-lingual skills
165

Technical Analyst Resume Examples & Samples

  • The primary purpose of this position is to manage and maintain the PeopleSoft Applications Systems including the Web Servers, Applications Servers, Process Schedulers and Oracle RDBMS in a Solaris environment
  • The position focuses on PeopleSoft 9.2 Applications and Peopletools 8.55. and Oracle RDBMS12c
  • Provide PeopleSoft Application Management services by troubleshooting the application architecture issues and stabilizing the applications, implementing application and Peopletools upgrades and project migrations
  • Work as a liaison between the customer base and Oracle Product Support to troubleshoot issues related to the Peoplesoft Application
  • Clear, effective and pro-active communication with the Team Members, Oracle Managed Cloud Customers and Oracle Product Support
  • Minimum of 5+ years of Technical hands-on experience as a consultant or analyst working with PeopleSoft Applications 9.x and Peopletools 8.x
  • Should have Hands-On experience in PeopleSoft Administration
  • Experience supporting and troubleshooting in PeopleCode, PeopleTools, Application Designer, Application Engine, AWE, Component Interface, Integration Broker, SQR, Crystal reports,Change Assistant and other Peoplesoft Components
  • This position requires strong analytical and problem solving skills with demonstrated initiative and flexibility
  • The selected candidate should have excellent communication skills including written and verbal and have the ability to work with diverse teams as part of a global organization
166

Technical Analyst Resume Examples & Samples

  • Works directly with customers
  • Participates in initiatives that improve overall product and documentation quality
  • Participates in product/platform testing
  • Drives improvements in product quality
  • Serves as Situation Manager on highly sensitive proactive and reactive
167

Technical Analyst Resume Examples & Samples

  • Should have language expertise in English and local language
  • Good communication abilities – clarity and preciseness in communication, maturity & understanding for customer interactions/communications
  • Expertise in Oracle PL/SQL - hands on coding experience in PL/SQL is must
  • Oracle database - operational aspects, awareness of operations in database cluster environment – preferable
  • Ability for Issue analysis, basic triaging, debugging skills – is must
  • Basic understanding of database performance monitoring/tuning, interpreting AWR reports will be preferable
  • Knowledge of application servers Weblogic, Websphere
  • Application support - Working experience in bank IT or banking application is preferable
  • Familiarity with software support processes – added advantage
168

Technical Analyst Resume Examples & Samples

  • Good communication Skill
  • SDLC
  • Preferably Insurance domain knowledge
  • Intermediate excel knowledge
169

Technical Analyst Resume Examples & Samples

  • Open, document, and maintain trouble reports and quality records as per the Oracle and TL9000 processes
  • Direct customer interface and communication
  • Collection of relevant technical problem identification and customer information. Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure
  • Upon request by Oracle, perform health checks and upgrades of Oracle customers’ equipment
170

Technical Analyst Resume Examples & Samples

  • Resolving technical and functional issues (via phone and electronic communication) for Oracle’s global customers in accordance with our global support standards using the very latest tools and our extensive knowledge base
  • As the primary point of contact for customers, you are responsible for facilitating the customer relationship and providing advice and assistance in diverse customer situations and escalated issues. It is a must to provide an exceptional service experience for our customers in each interaction with them
  • Represent customer’s best interest by working with Product Development and Product Strategy on resolving product defects, enhancement requests and participating in software improvement programs including testing, support readiness and early adopter programs
  • Gain up-to-date and in-depth knowledge of our product suite, contribute and improve our extensive knowledge base, participate in problem avoidance initiatives by developing diagnostics tool sets
  • Fast-paced, results-oriented, open to ambiguous and constant changing environment
  • Multi-tasking, self-directed, technically and conceptually oriented
  • Technical knowledge should include: SQL, PL/SQL, Oracle Reports, XML Publisher, JAVA and RDBMS knowledge
  • University degree in Computer Science, Business or equivalent
  • Overall knowledge about software technologies, complex software solutions, ERP Systems
  • Past experience in software support or consulting would be an advantage
  • Previous Customer Support Experience (Troubleshooting / Triage / Root Cause)
  • Financials / Accounting Experience (Accounts Receivable preferred)
  • Experience multi-tasking in a fast paced environment
171

Technical Analyst Resume Examples & Samples

  • 2 or more years of experience writing code (VBA, Advanced SQL); databases like Sql Server/ Oracle) Experience of one or more full release cycles
  • Knowledge on power BI, AWS, Azure will be preferred
  • Basic understanding of modern software development methodologies (Object). Basic understanding of modern software development tools and Software Configuration Management (SCM)
  • Basic understanding of Software Test methodologies, test scripting and testing tools
  • Understanding of Basic Database Administration. Good verbal and written communication skills
172

Technical Analyst Resume Examples & Samples

  • Support all operational aspects of the ConsumerConnection product
  • Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system
  • Utilize issue tracking system (JIRA) daily. * Provide feedback to the clients and technology managers
  • Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
  • Review and analyze data and requirements and test plans/cases in support of existing and new initiatives
  • Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective)
  • Provide support for and minor enhancements to reports utilized by the QC process
  • Participate daily support triage meetings and other regular meetings as required
  • Participate in documentation of support processes and methods
  • Maintain current set of FordDirect's existing documentation
173

Technical Analyst Resume Examples & Samples

  • Strong knowledge on Oracle EBS Application Technology and relevant products
  • Knowledge of Application technology (R11, R12)
  • Software ,Programming language skill (PL/SQL, Oracle SQL , JAVA)
174

Technical Analyst Resume Examples & Samples

  • Working independently as well as working closely with business, testing and development teams
  • Excellent problem solving, troubleshooting, communication and interpersonal skills
  • Exceptional time management skills and proven ability to meet deadlines
  • Understanding of SDLC processes and development methodologies
  • Also it is desired to have some experience in business applications for offender management and Correction programs
175

Technical Analyst Resume Examples & Samples

  • 2+ Years in a customer support environment with proven success working with customers also is desired
  • Strong understanding of the Microsoft Windows environment
  • Experience with remote Linux administration
  • Experience with Internet Information Services (IIS)
  • Experience with Weblogic or IBM WebSphere
  • Working knowledge of SQL scripting for SQL and Oracle
  • Knowledge of XML and Web services
  • Knowledge of Firewalls and Proxy servers
  • Experience working with operating systems to establish monitoring and logging procedures
  • Knowledge of TCP/IP and networking concepts
176

Technical Analyst Resume Examples & Samples

  • Install and patch Engineered Systems software and related components
  • Monitor system and database activity, performance, and capacity
  • Respond to customer requests quickly and document corrective action
  • Participates in initiatives that improve overall process, product and documentation quality
  • Drives improvements in product and services quality
  • Consults with Management in directing resolution of critical Customer situations
  • Consults with Customers on complex use of Oracle products
  • Achieves knowledge transfer with teammates through different methods
  • UNIX administrative experience, Linux and Solaris (HP-UX, AIX a plus)
  • High-level skills in database upgrades and patching and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping
  • Excellent English language communications skills (verbal and written)
  • Experience with OEM, Grid control, RMAN and tape management systems
  • Oracle installation, patch and upgrade within production environments
177

Technical Analyst Resume Examples & Samples

  • Min of 4-5 years of experience with the following
  • Hands-on and remote troubleshooting experience on server hardware and software, system level troubleshooting skills and system administration skills in window, Linux or Solaris
  • Understanding of the concepts of technical support including responding to customer issues within deadlines
  • Ability and level of comfort with speaking on the phone for extended periods of time
178

Technical Analyst Resume Examples & Samples

  • Thorough knowledge with the concepts of
  • Oracle/Sun Legacy Storage & Disk Software Products
  • Oracle/Sun Legacy Server Products
  • Experience with NAS and SAN technologies
  • Experience in Unix/Linux/Windows administration
  • Network troubleshooting skills
  • Experience with Virtualization and Clustering technology
  • Certification in Solaris Systems Administration, Solaris Network Administration or Solaris Security Administration would be an advantage
  • Ability to use diagnostic tools to provide problem isolation and resolution and to do analysis based on technology skills and product experience
179

Technical Analyst Resume Examples & Samples

  • Excellent verbal and written communication skills. Able to produce audience appropriate communication with executives support personnel and customer personnel in tense / escalated situations
  • Hands on Expertise in Enterprise application (for e.g. EBS) User administration, Login troubleshooting & Integration with SSO/OAM/OID
  • Knowledge of OAM/OIF/OID
180

Technical Analyst Resume Examples & Samples

  • At least 4 years of working on Solaris / Unix operating system with knowledge of its internal workings and Storage System hardware
  • Good understanding of Networking concepts TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, NFS, Samba, Naming Services, Sendmail, Network Security, Infiniband, Ethernet and Fabric Switches
  • Knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, SAS, FC etc would be desirable)
  • Knowledge of Other operating systems like Windows, Linux, AIX will be beneficial
  • Good verbal and written English Language communication skills
181

Technical Analyst Resume Examples & Samples

  • Ensures that HUB tasks are handled during active shift
  • For engineers responsible for translations, provide verbal and/or written translations when customer requires local language support
  • Uses required systems to research/troubleshoot customer entitlement and My Oracle Support issues
  • Uses SR quality guidelines when updating and managing SRs
  • Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
  • Responds quickly to customer requests for escalations by using documented escalation process
  • Encourages customers to use English versus local language for SR resolution
  • Encourages customers to use customer portal versus phone
  • Contributes to continuous process improvement initiatives
  • Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager
  • Contributes to process and system development and knowledge management
  • Proficient with Korean and English
182

Technical Analyst Resume Examples & Samples

  • Conducts comprehensive analysis of data gleaned from collection tools
  • Compiles relevant data and integrates data into a coherent whole; considers the information’s reliability, validity, relevance and time sensitivity
  • Aides in identifying and evaluating assets, trends and patterns
  • Performs tailored analysis to develop comprehensive indicators to identify and enhance operational opportunities
  • Integrates large amounts of information to develop context in order to draw insights about possible implications; conducts in-depth technical analysis of on-going activities to determine the significance of information relative to what is already known, to identify significant facts, and draw deductions about the probable meaning of newly evaluated data
  • Validates and verifies information developed by automated tools through other sources when possible
  • Display critical thinking in the analysis of data gleaned from automated data collection tools
  • Maintains, populates, and manages records, information files, and a variety of databases
  • Takes part in developing POC requirements and is a part of the evaluation process
  • Minimum 4 years of experience in technical analysis
  • Be subject matter expert in technical data analysis and verification
  • Good verbal and communication skills with diverse cross functional groups & the ability to present effectively to small & large groups
  • Ability to plan, organize and prioritize tasks to best support intelligence requirements
  • Has a research oriented mindset, has a naturally curious nature
  • Must be able to develop context from multiple data sources
  • Always act with tact and integrity, and interface with a variety of individuals in a positive and productive manner
  • Strong problem solving / troubleshooting skills
  • Knowledge of current technological trends and developments in the area of information security and technical data analysis
  • Knowledgeable in attack process and targeting
  • Bachelors Degree. Computer Science, Information Technology
  • Relevant work experience may be substituted for education requirements
183

Technical Analyst Resume Examples & Samples

  • Programming, SQL, PL/SQL,
  • System administration, applying patches and performing installation or upgrades experience would be an advantage
  • A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred
  • Previous experience with Oracle AgilePLM/Other PLM software is a plus
  • Working knowledge of Windows and/or Solaris , web application servers(Weblogic, OAS) and relational databases (Oracle/MS SQL), application deployment (install/upgrade) and performance architecture (load balancing, clustering)
  • Knowledge of Pharma industry will be helpful
184

Technical Analyst Resume Examples & Samples

  • Be the voice of Micron CPG to our customers
  • Identify the nature of technical issues and assist in diagnosing and identifying a timely resolution
  • Creation of RMA and replacement order documents for Lexar and Crucial direct customers and 3rd party customers
  • Provide one-on-one instruction to customer on memory and storage terminology, installation procedures, configuration, etc
  • Provide solutions to customers through a variety of contact sources by performing troubleshooting in the identification of applicable memory and storage device related problems
  • Work closely with other Technical Support Analysts to ensure customers' problems are being resolved in a continuing effort to minimize returns
  • Assist with and document problems, issues, and known solutions to problems that arise
  • Assist in the transfer of technical knowledge to team members in non-technical areas
  • Nterface with RMA/Engineering/Sales/Marketing groups to ensure customers’ needs are met
  • Ake initiative to perform additional tasks when required, including special projects as requested by management
  • Strong PC and Mac skills (hardware, software, and operating systems). Knowledge of PC and Mac components from both a macro and micro perspective, and an understanding of the nuances of different internal components and their effect on the system as a whole
  • Knowledge of the storage and memory market
  • Self-motivation and ability to successfully multitask in a fast-paced environment
  • Strong sensitivity to customers’ needs and problems. Ability to work under pressure while maintaining friendly professionalism. De-escalation soft-skills
  • Solutions-oriented
185

Technical Analyst Resume Examples & Samples

  • 7+ years of experience providing customer support for software applications and database products
  • Utilize Oracle database and administration to provide support and consultancy on oracle products
  • Utilized knowledge of SQL and PL/SQL to analyze data, provide consultancy and trouble shoot issues
  • Knowledge of Advanced Queues
  • Database administration, database tuning and query tuning
  • Knowledge of replication products. (i.e. GoldenGate, Streams, etc)
  • Knowledge of Distributed operations in Oracle
186

Technical Analyst Resume Examples & Samples

  • Lead the tier-1 and on-call efforts during shifts
  • Be the first contact of any support ticket from Ravello users
  • Provide troubleshooting support to remote end users
  • Maintains current knowledge and procedures within the support organization
  • Provide basic technical troubleshooting, i.e., receiving, assigning, escalating, resolving, tracking and reporting of customer technical issues
  • Be able to perform proper incident handling and reporting of customer issues
187

Technical Analyst Resume Examples & Samples

  • Comfortable, and successful, in multitasking
  • Excellent track record in providing outstanding customer service
  • Ability to work independently and within a global team
  • Strong written and verbal communication skills - fluent English
  • Ability to aggressively multi-task and a strong technical aptitude
  • Knowledge/Experience in Project, Program or Portfolio management is desirable, but not required
  • Application Support / Customer Service experience (over the phone)
  • IT background with Technical / Analytical thinking
  • Troubleshooting / Diagnostics experience
188

Technical Analyst Resume Examples & Samples

  • Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure (“MOP”), process or network issues
  • Execute maintenance operations (hardware and software, i.e. server reboots or remote disk replacement MOPs)
  • Provide the Design Support team with problem descriptions which cannot be resolved by the Support team in accordance with the performance measurements identified by Oracle
  • Escalate issues to Design Support team and continued management of such issues
  • Adhere to Service Request (“SR”) quality record and documentation standards, TL9000 metrics and standards
  • Perform triage of the incoming CSR to determine the correct severity / urgency and involve correct level of support team
  • Perform health checks and upgrades of Oracle customers’ equipment. These activities will consist of remote and on-site upgrades
  • Perform software upgrades support
  • All activities will have a set start date and time communicated to the Engineer in advance and described in a MOP which is also provided to the customer
  • 5+ years Knowledge and Support experience with layer3 IP Routing and layer2 switching that is used in Telecom solutions such as IMS, VoLTE, 3 & 4G Networks
  • Analyzing and debugging IP packet captures using Wireshark/Tshark
  • We are looking for a minimum of three years prior working experience with Oracle products (or at least three years related experience without Oracle products)
  • BS Computer Science, Management Information Systems, or comparable degree OR 4+ years of professional experience with professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.) is preferred
189

Technical Analyst Resume Examples & Samples

  • Oracle Endeca web commerce solution, Oracle Endeca Experience Manager, Oracle Endeca Guided search, Oracle Endeca for Mobile, Oracle Endeca for Social, Oracle Endeca Commerce Business Intelligence
  • Strong Oracle Endeca Commerce Core Technologies
  • Endeca Guided Search and other search technologies – features like search interfaces and relevancy ranking
  • Knowledge on ATG Commerce
  • Java EE concepts and constructs including Servlet, JSP
  • Linux commands and desktop navigation
  • TCP/IP networking knowledge of client/server concepts
  • Install, configure and use WebLogic Server
  • Perform routine Oracle WebLogic Server administration functions
  • Experience with Windows operating systems at the admin/install/troubleshooting level
  • Knowledge of Clustering in Unix or Windows
  • Communication: Excellent communication (written and oral) skills. Ability to express ideas or concepts (written and oral) in an effective way
  • Influencing & Negotiating: Ability to discuss and arrive at a mutually acceptable agreement. Ability to convince others to take appropriate action
  • Customer Focus: Orientation toward satisfying the needs of Customers. Demonstrates in-depth understanding of customers' business processes, their technical and business requirements
  • Quality :Generate new ideas for continuous improvement
  • Working Globally: Ability to work with peers in other global locations. Interact regularly with counterparts from diverse cultural backgrounds
  • Problem Solving: Ability to analyze causes, identify alternatives, choosing and implementing the best one
190

Technical Analyst Resume Examples & Samples

  • Perform level 3 support and analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
  • Prepare Test strategy, Test scenarios and test cases for the User Acceptance testing
  • Ensure a smooth follow up of all technical processes (Online, STP and batches…)
  • Understand the database concepts and provide extractions to users whenever required
  • Participate to the night support of the application and undertake the appropriate actions
  • Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
  • Bachelor’s degree required; advanced degree considered a plus
  • Minimum 8 years financial industry experience with an emphasis on Custody activity
  • Prior technical analysis experience in an application support environment
  • Prior experience creating functional specifications, process flow diagrams and procedures
  • Overall general IT knowledge is a must
  • Very well versed with SDLC processes and project management practices
  • SQL/Oracle knowledge is a must
  • Prior experience with job schedulers e.g. Autosys 11.3.6
  • Scripting knowledge with languages like VB, Java or .NET is a plus
  • UNIX shell scripting experience is a plus
  • Experience with different file transfer protocols e.g. FTP/SFTP, MQ
  • Understanding of reporting tools like Business Objects, Jasper Reporting
191

Technical Analyst Resume Examples & Samples

  • The ability to organize and manage day to day requests and meet SLA requirements
  • Provide customer oriented technical assistance in a Help Desk environment for Sales Offices and Contact Centers
  • Required to be on call 24x7 in a 7 week rotation
  • Administer the research and findings of technical issues causing disruption within our centers
  • Be self-motivated to research and learn new technologies
  • System Administration and Technical Support for Avaya Communication Manager 6.3, Avaya Call Management System, Call Accounting Systems, AT&T ICM (Route IT) and all network component association
  • Able to work with vendors to provide quality and efficiency of service
  • Provision 800 numbers for multi-site usage, build/maintain network routing plans, build reports and schedules in network platform
  • Manage and monitor trunk groups for local, long distance and SND networks, to include capacity planning and daily network notification
  • The ability to support an IP infrastructure
  • Five+ years of progressive telecommunications experience to include the admin., design, implementation and support of VoIP network infrastructure and Avaya Aura Call Center management platform
  • Working knowledge of SIP & Session Border Controllers
  • Working knowledge of various IVR technologies including Avaya, Nuance and carrier based offerings
  • Experience with voicemail and call accounting systems
  • Experience in providing direction and performing responsibilities via influence (as opposed to line management authority)
  • Proven success in introducing major change to process, procedure or training
  • Excellent analytical and problem solving skills, combined with good business judgment and ability to communicate
  • Experience using MS Office (including Project and Visio) and SharePoint
  • The ability to manage multiple simultaneously tasks/projects and deadlines
  • The ability (and desire) to work in a face paced, pressure-filled and change-oriented environment
  • Experience working in and/or with a call center environment
192

Technical Analyst Resume Examples & Samples

  • Administration and monitoring of infrastructure: servers, network, storage and services tcp / ip
  • Assist the development and QA teams in their system needs
  • Perform technical support level 2 & 3
  • Backup management, restore, security and access
  • Capacity management, events management and problems management
  • Advisor to optimize the performance and cost
  • Advisor and technical expert for defining IT strategies for data centers
  • Perform / participate in IT projects, design, acquisition, installation, new technology
  • Maintain the CMDB and technical documentation for Canada
  • Other duties related to Computers
  • Provide 24/7 support service rotation within the team
  • Daily interaction with departmental
  • Understanding of warehousing and distribution
  • Strong understanding of network topology
  • Ability presentation and written and verbal communication in French and English
  • Application of good practices: SOX, PCI, PII
  • Project management and organization skills
  • Motivated positive attitude
193

Technical Analyst Resume Examples & Samples

  • Act as technical liaison between user community, IT and the vendors
  • Provide user community with optimal technical support for Web Analytics and Email Marketing
  • Identify technical/user issues, open, track , coordinate and manage resolution with vendor
  • Provide thought leadership and support to help provide high quality digital data across all brand assets, content and experiences
  • Partner with account teams to ensure data quality, actionable insights and learning loop for key audiences in marketing
  • Steer strategic digital marketing improvements based on data: agency and client-side
194

Technical Analyst Resume Examples & Samples

  • Interpret customer and business needs and translate them into application, system, technical and operational requirements
  • Engage and participate in requirement sessions in order to ensure proper technical ITIL requirements are clearly documented, testable, and managed
  • Provide project manager with time and resource estimates for technical requirements
  • Work with technical team to ensure all requirements are addressed in ITIL design
  • Develop technical documentation, processes, and ITIL documentation and may assist in the development of end-to-end documentation for various projects
  • Review vendor documents as appropriate including detailed functional specifications and file and field layouts and determines if vendor solutions meet Cox requirements
  • Depict the enterprise information conceptually, logically and physically
  • Identify ITIL implications of the business requirements
  • Provide a consistent approach to key critical processes
  • Responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services and continually updating versions of template documentation. Responsible for ensuring that all IT infrastructure, processes, tools, roles etc., are appropriate for the agreed service level targets for availability
  • Plan and coordinate all process management activities. Support all parties involved in managing and improving processes, in particular the process owners. This role will also coordinate all changes to processes, thereby making sure that all processes cooperate in a seamless way
  • Assist teams in understanding the ITIL process and guide them through the set-up of a new service and enhancement of existing services
195

Technical Analyst Resume Examples & Samples

  • Exceptional time management and organization skills
  • Ability to read, run and organize reports
  • Must be customer-centric -experience in customer service oriented roles is required
  • *Work schedule is 5 days a week (M-F) and required on-call in evenings. Call covers an entire zone which includes two facilities and a contact center.***
  • Must have three years IT experience minimum
196

Technical Analyst Resume Examples & Samples

  • Serve an integral role in implementing CGI COTS product
  • Install software
  • Maintain various environments
  • Documentation as needed
  • A special focus will be on Oracle database updates related to Momentum updates/patches
  • 4+ years of relevant experience - Configuration and maintenance of ERP financial solution, Tuxedo, WebLogic, WebMethods
  • Looking for someone who can create and troubleshoot Oracle DML/DDLs
  • WebMethods
197

Technical Analyst Resume Examples & Samples

  • To have a basic understanding of all the OAG application suite and how it integrates with FIL applications
  • To work within the wider Blue Prism group, following governance and best practices and being an ambassador for the capability within OAG
  • Provide effective escalation of all Blue Prism issues and liaise between internal stakeholders
  • Run Requirement Workshops and Manage requirements and communication with stakeholders. Work with stakeholders to Define, analyse and document requirements
  • Drive the design and review of test cases based on requirements
  • Manage scope (and scope creeps), change requests, user acceptance, installations and deployments
  • Ability to translate business requirements to optimum automation solutions, adhering to departmental and product standards
  • Prioritize requirements and create conceptual prototypes and mock-ups
  • To do effective stakeholder management where necessary
  • Keep the project manager and product committee informed of task accomplishment, issues and status
  • Provide guidance to the team based on management direction
  • Work closely with Program/Project Management, providing inputs on behalf of OAG during project planning (resource requirements, development estimates, etc.) and throughout the course of the development to ensure business objectives are met
  • Co-ordinate & manage review/ re-engineering programs in order to improve efficiency & quality of a process
  • Drive efficiency in current processes and drive process improvements/create process frameworks (wherever applicable)
  • Provide post implementation support to all changes
  • Over 2-4 years of experience of handling business processes in financial domain
  • Over 2-4 years of experience in Business/Technical Analysis in financial domain
  • Understanding of system engineering concepts
  • Self- starter and a sense of pro activeness
  • Excellent knowledge of business processes and of the integrated products
  • Proven business analysis experience
  • Willing to work flexible, unsociable hours sometimes and potentially travel if needed
  • Proven results in initiating and implementing change within a Financial organisation
  • Understanding of Robotic Process Automation development – ideally Blue Prism
  • An understanding of the principles of workflow systems, reporting tools and automation methodologies
  • Understanding on advanced SQL, Excel, VBA and .NET framework skills
  • Ability to conduct Cost/Benefit analysis
198

Technical Analyst Resume Examples & Samples

  • Good communication skill in English
  • Strong knowledge in MS office products like Outlook , Word , Excel etc
  • Knowledge to troubleshoot basic Operating system , Printer configuration related issues
  • Knowledge of support service process , manage incidents and follow SLA timeline
199

Technical Analyst Resume Examples & Samples

  • Develop a depth and breadth of knowledge within the product line in more than one product area
  • Acquire and maintain current knowledge of relevant product and service offerings and support policies and understand impact to the position
  • Attend training sessions offered within the group and create/lead training workshops for product line
  • Deliver presentations on support related topics to customer groups or other organizations within Oracle (within and outside of product line)
  • Coordinate customer and support issues among support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction and quality
  • Identify areas and possibilities where proactive efforts can prevent new cases
  • B.E./B.S. in a technical field or equivalent experience required
  • 4+ years relevant working experience(preferably working with Oracle PeopleSoft products)
  • Prior experience in providing technical customer support
  • General understanding of ERP products (FMS,SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
  • Technical skills in: relational databases(Oracle, SQLServer, DB2®/UDB, DB2®/400), operating systems (Microsoft Windows,UNIX®, Linux, and the AS400 Operating systems), programming languages, web technologies and an analytical approach to troubleshooting
  • Understanding of structured SQL statements and how they are executed in the RDBMS
  • Ability to read and decipher software log and trace files as well as the ability to act upon the finding to determine a problem resolution
  • Experience in coding in UNIX
  • Demonstrated ability to handle multiple priorities effectively and efficiently
  • Strong written and verbal English communication skills; multi-lingual a plus
  • Excellent organization and prioritization skills
  • Ability to work efficiently and independently; project management skills a plus
  • Ability to thoroughly carry out, review, and report on all aspects of work
  • Ability to act as a role model to others:sets an example of integrity, ethical behavior and professionalism for others to follow
  • Works effectively with international team members to provide seamless service to customers
  • Excellent decision making skills
200

Technical Analyst Resume Examples & Samples

  • Ability to learn and understand a broad spectrum of business-critical user applications used as the backbone of the Revenue Cycle at Shared Services Center and the hospitals we support. (20%)
  • Strong understanding of a client/server enterprise environment. (10%)
  • Able to communicate with corporate I.T in a manner that will move our Infrastructure Team forward in problem and incident resolution. (10%)
  • Provide functional documentation of system issues. (5%)
  • Basic understanding of ITIL and its importance in the support model. (5%)
201

Technical Analyst Resume Examples & Samples

  • Support Canadian Voice/Data/Email/Print support with standard design
  • Identify and understand issues that may impact day-to-day operations from our infrastructure
  • Work with Global IT to document standards on network administration, messaging and voice, security, access rights, LAN auditing, cybersecurity, DRP and SLA’s ensuring conformance to Global IT policies and standards
  • Support local change control for all infrastructure
  • Install, test, and maintain software and hardware components using Lifecycle Matrix
  • Provide technical support after hours as needed on core infrastructure and networking
  • Identify technical support trends, determine root cause and potential solutions
  • Participate with break/fix vendor management
  • Document system/environment change
  • Work with vendors on support and version management
  • Ensure monitoring for all key appliances on network and infrastructure
  • Maintain information about the IT infrastructure and its components; this includes the provision and maintenance of documentation/user manuals to end users as necessary
  • Maintain user accounts and system access privileges
  • Monitor infrastructure for potential incidents including performance issues, hardware and/or software failures, and physical environment changes
  • Install/support software packages on-site and remotely
  • Research and recommend new processes and procedures to maintain a LEAN working environment
  • Provide back-up support to Supervisor, IT
  • Provide backup support for network and devices such as Server, Virtual Servers, switches, routers and print
202

Technical Analyst Resume Examples & Samples

  • Performing analysis and documentation of as-is capabilities about business processes, technology, etc
  • Assist in development and testing of new business processes, capabilities, and as appropriate their supporting technologies
  • Performing application design activities (e.g. writing functional designs), portions of technology architecture and technical design activities and portions of technology build, test and deployment
  • Developing deployment deliverables (communications, training, etc..)
  • A degree in computer science or informatics
  • 1-3 years working experience in functional and/or technical design of custom technology applications (Java, .NET, C/C++)t
  • Verbal and written communication skills in English, Dutch and French
  • Knowledge on UML, XML and SQL
  • Java, .NET, C/C++ knowledge and/or working experience
  • Programming knowledge or experience
  • Software Development Lifecycle knowledge
203

Technical Analyst Resume Examples & Samples

  • Monitoring Customer events board 24*7
  • Acknowledge new events and perform correct categorization of issue
  • Create Incident based on the Severity / Impact of the issue
  • Notification of the Incident to the customer via Email or Phone
  • Perform validation & resolution of Incidents by following a Knowledge article
  • Provide regular updates to customer based on the severity of the issue
  • Drive Incident management process through updates and resolution
  • Escalate Incidents if resolution path is now known
  • Manage and respond customer emails in a timely manner
  • Follow up with Customer/Vendors in case of hardware replacements
  • Basic understanding of UNIX architecture (Solaris, Linux...)
  • Basic understanding of Windows platform
  • Basic understanding of Database concepts & architecture
  • Understanding of terminal services such as SSH, Telnet
  • Understanding of ticketing systems such as Remedy
  • Proven Oral and Written communication skills
204

Technical Analyst Resume Examples & Samples

  • Fielding requests for code deployment to environments for Project teams and Client Services
  • Maintain deployment process documentation
  • Works effectively with team members to make sure all assigned requests are completed in a timely manner
  • Works with all parties to resolve change-related scheduling conflicts according to established practices
  • Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations
  • Ensures proper archiving of software application releases
  • Analyzes the software development lifecycle for process improvements and automation opportunities
  • Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs
  • Administers and supports third party source, version control, build, and distribution tools
  • Performs software integration that includes building/compiling source code and documenting software build/compile process
  • Troubleshoots internal software automation tools and utilities
  • Assists with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities
  • Assists with troubleshooting interfaces to change control and defect tracking systems
  • Performs application conversion, configuration, and release deployment duties
  • Maintains all internal documentation
  • Provides assistance and training on source code management processes, procedures and tools
  • Supports internal customers by responding to help desk calls, performing night oncall activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management
  • Considerable knowledge of change and release management principles, procedures and techniques
  • Demonstrated technical aptitude and ability to think and solve problems creatively
  • Proficient troubleshooting skills
  • Ability to effectively collaborate and communicate with others
  • Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing environment
  • Ability to respond to requests under tight deadlines in a dynamic working environment
  • Must be customer focused, well organized, self-motivated and self-directed
  • Proficient analytic, organization, and communication skills
  • Demonstrated understanding of source code management concepts and/or software development lifecycles
  • Familiarity of standards and best practices relevant to the information technology industry (e.g. ITIL, COBIT, CMM)
  • Knowledge of basic problem resolution and escalation practices
  • Knowledge of FIS products and services
  • Knowledge of operating system, security, and database software
  • Experience with object oriented and structured programming languages
  • Experience with scripting languages
  • Knowledge of release and configuration management tools (e.g. CA Software Change Manager (fka Harvest), CA Endevor, and Microsoft Team Foundation Server)
205

Technical Analyst Resume Examples & Samples

  • Proficient in Japanese. Japanese Language Proficiency Test Level 1 Certificate is required
  • Deep technical skills in Sun/Oracle/EMC/NetApp/Veritas Storage Array hardware and software products,Solaris/Unix operating system
  • Strong responsibility and positive working attitudes
206

Technical Analyst Resume Examples & Samples

  • Installation and troubleshooting of Apple & Windows Operating Systems
  • Basic installation and configuration of Cisco routers and Cisco layer 2 switches
  • Basic installation and configuration of Zebra wireless networks
  • Installation and configuration of thin client terminals
  • Basic installation and support of IP telephony and mobile technologies
  • Participates on project teams as an individual contributor managing their own deliverables to a timely completion
  • Works with other internal and external resources to understand support processes and to meet project deliverables
  • *Travel time 50%***
207

Technical Analyst Resume Examples & Samples

  • 5 years of experience with Relativity
  • 5 years of experience in a litigation support, electronic discovery and/or technology support environment
  • Mastery level skills designing, implementing, and troubleshooting applications, and making use of the software or technology for which consulting services are required
  • Demonstrate a successful history of difficult and complex problem-solving with respect to the appropriate systems
  • Experience analyzing incoming electronic data to determine appropriate processing requirements
  • Experience with performing complex searches, managing the technical administration of document reviews, and producing data to outside parties using common litigation support platforms
  • Experience working directly with a variety of technical and non-technical end users
  • Ability to organize and manage multiple priorities, work independently, and meet tight deadlines
  • Excellent written/oral communication and organizational skills
  • Undergraduate degree strongly preferred; preferably in the computer science or information management/technology disciplines
208

Technical Analyst Resume Examples & Samples

  • B.S. degree in Computer Science, Information Systems or related business field
  • Required Skills: Informatica, Cognos, Spotfire, Unix Scripting, PL/SQL
  • To be successful in this role, you must have strong interpersonal, networking, influencing and relationships building skills and the ability to navigate cross-culturally with different stakeholders, internally and externally
  • High level skills in the use of Business Intelligence and ETL tools, such as Informatica, Cognos Report, Spotfire Report
  • 3-7 years of experience in the management of technical development and implementation projects, and responsibility for end-deliverables
  • Strong problem solving skills and ability to recommend technical solutions that adhere to company standards
  • Strong communication skills and able to articulate recommendations, solutions and problems to vendors, leads and other stakeholders
  • Ability to work in multiple data streams and deadlines
  • Have a proven track record in multiple project life cycle of large IT projects with solid SDLC practices
  • Experience in a software development team especially in a regional or global arena will be an added advantage
  • Experience in the Pharmaceutical industry will be an added value and a solid CRM or BI experience will be a good requirement
209

Technical Analyst Resume Examples & Samples

  • 5+ years of experience with relational database systems required with
  • 5+ preference given to SQL Server 2012/2014
  • 7+ years of experience with SQL (must be proficient)
  • 2+ years of experience primarily focused in ETL development with
  • 2+ preference given to SQL Server Integration Services (SSIS)
  • 5+ years of experience in creating stored procedures and functions
  • 2+ years of experience with Business Intelligence / Decision Support
  • 2+ tools and concepts
  • Strong aptitude for quickly troubleshooting and identifying the cause of questionable results within extracts and reports
  • Extract, transform and load data into data warehouse environment -Create stored procedures and production ETL jobs -Perform root cause analysis -Review and validate system and/or process requirements and specifications -Conduct current state analysis on existing data warehouse processes and procedures and clearly document and act upon the results -Work with customers to gather requirements and manage customer expectations effectively -Consistently deliver high-quality service and excel in a fast-moving team environment -Work with Technical Analyst I positions to provide guidance and training
210

Technical Analyst Resume Examples & Samples

  • Maintain and learn new technological skills so that they may be appropriately applied in product test or to development processes
  • Utilize and interpret the following test and development instrumentation: digital oscilloscopes, analog and digital volt meters and ammeters, differential amplifiers with voltage probes, current transformers, hall effect current probes with amplifiers, LCR meters, torque transducers, power supplies, personal computers, dynamometers, and environmental chambers
  • Understand and practice laboratory procedures for the safe and efficient use of electronic instrumentation, electrical power, rotating electrical machinery, and general laboratory cleanliness
  • Actively support safety programs through preparation and maintenance of department safety-related processes and procedures, including lockout-tag out (LOTO), inspections, and related processes
  • Ability to write reports and manipulate data with MS Office Tools
  • With assistance, use communication protocol such as E-Net; D-Net; C-Net; and Logix programming
  • 2 years experience in the Development or Product Engineering groups
  • Basic knowledge of Rockwell Automation Power Products or AC/DC Drives
  • Must be able to work 2nd shift
211

Technical Analyst Resume Examples & Samples

  • 3+ years of related Customer Service experience
  • Ability to understand and use Network Configurations
  • Microsoft Office/Suite proficient
  • Excellent communication (written and verbal)
212

Technical Analyst Resume Examples & Samples

  • The role requires the ability to provide response to queues of incoming incidents, requests, implement production defect fix changes, and participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations
  • Meet/Exceed Customer Satisfaction targets by working with focus to improving incident resolutions within agreed SLA (Keeping ITIL services guideline )
  • Develop and demonstrate knowledge of customer’s business to support proactive identification of solutions to meet their current/future needs and business goals
  • Actively promote value add material, workshops, and specialists (internal and external) to customers
  • Enhance technical skills through networking and demonstrating our point of difference and value of relationship model
  • Conducting brain storming sessions as part of team huddles. This brings opportunity of knowledge sharing and keeping all team members in sync
  • Ensure ANZ Incident/change/request process are followed by myself and all team members
  • Identifying risk, discuss on the same with team and appropriately raising i-tracks
  • Lead, coach and develop team members
  • Work collaboratively with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs
  • Collaborate with different teams to understand the technical aspects (This helps to enhance knowledge and technical skills)
  • To profitably grow the portfolio whilst adhering to Bank/BB credit and risk policies (well managed portfolio)
  • Ensure Bank’s compliance and audit requirements are met by following operational procedures
213

Technical Analyst Resume Examples & Samples

  • Analyzing existing code base to reverse engineer current implementation, writing functional/technical stories, producing interface specifications and testing related to the web services/APIs/middleware components of Digital initiatives
  • Interfacing with members of your scrum team, Digital and line of business product teams, business analysts from other teams to deliver digital solutions across retail and investment (asset management, brokerage) banking areas
  • Working with scrum team to test and certify applications before they are deployed to production
  • Working with external vendors including fintechs on incorporating their offerings into core Chase.com features or incorporating our APIs into their sites
  • Producing evergreen documentation on the web services/API stack and supporting audit and research activities into site usage
  • 5+ years experience as a technical analyst in the financial industry
  • A functional understanding of retail banking and/or investment domains
  • The ability to work with product, business and application teams to write technical user stories for a SOA/services/messaging development team
  • The ability to read Java code to understand existing system behavior
  • Experience running web services using tools like Soap UI, XML Spy, CA-LISA
  • Experience testing web services to see if they meet acceptance criteria defined by user stories
  • Experience writing technical stories in JIRA/confluence using industry standard notations (like Gherkin)
  • Experience working in large, complex data environments
  • Prior experience working in a shared services/enterprise level organization preferred
  • B.S or M.S (Computer Science preferred), should have proven course work in several computer software, algorithms, data structures, programming languages subject areas
214

Technical Analyst Resume Examples & Samples

  • Participates in the conceptual phases of identifying and solving business problems and initiatives
  • Serves as a subject matter expert (SME) between assigned business unit(s) and the IT organization; consults with business unit clients on workflow and prioritization
  • Establish and maintain a close working relationship with EB Enablement team and market admins
  • Interfaces extensively with functional users to confirm the applicability of design alternatives, identifies and recommends cost effective options, and addresses user concerns
  • Conducts business requirements reviews and formulates logical statements of business requirements
  • Collaborates with business to build and maintain application roadmaps that can be translated into technical requirements, designed and developed
  • Works closely with cross functional teams in order to fully understand business priorities and work collaboratively to deliver on those
  • Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology
  • Understands key applications and assets that can be extended to meet the ongoing business needs. Manages the development and maintenance of relevant process, including context (data flow) diagrams, work flow models, and technology models
  • Focuses on developing and improving processes, assisting with the development of metrics for delivery of SDLC initiatives from technical requirements through deployment and warranty of Optix platform
  • Maintain a high degree of business functional knowledge and of current Order Management platform
  • Excellent interpersonal skills with the ability to develop cohesive working relationships with internal and external clients
215

Technical Analyst Resume Examples & Samples

  • Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request
  • Provide telephone and email support to internal and external customers
  • Perform efficient incident management while maintaining support quotas
  • Serve as an internal knowledge resource for other members of the Taleo organization
  • Have good SQL knowledge and experience
  • Act as liaison between customers, R&D, and QA, etc
  • Bachelor's Degree in computer sciences, programming or a related field desired
  • At least 2 years experience in a technical support position
  • 3 to 5 years experience in customer service
  • Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English
  • Excellent knowledge of the Internet and software such as Outlook, Excel, etc
  • Phone/call center experience desired
  • Application Help Desk experience with Customer Relationship Management (CRM)systems desired
216

Technical Analyst Resume Examples & Samples

  • Bachelor's degree in information systems or related field. Years of equivalent training, education and experience can be substituted
  • 7 years of experience working with production operations processes and company products and services
  • 7 years of experience working with technology industry, business processes and re-engineering
  • 7 years of experience working with delivery assurance and/or industry standards
  • 4 years of experience with helpdesk ticketing and support calls with external customers
  • Experience working with production operations processes and company products and services
  • Experience working in the technology industry, business processes and re-engineering
  • Experience working with delivery assurance and/or industry standards
  • Knowledge of various phases of product testing
  • Technical experience with monitoring tools such as Gomez/NewRelic/Splunk etc
  • Efficient in the use of MS Excel, Word and PowerPoint
  • Very good verbal and written skills
  • Well versed with various browsers (IE/Chrome/Firefox)
  • Ability to communicate effectively with customers and team members 
  • Experience in consulting to the Centers for Medicare and Medicaid Services (CMS) is preferred. 
  • Prior experience in software testing is preferred
  • Experience in the Healthcare industry such as Eligibility, Enrollment or Claims is preferred
  • Bachelor's degree or equivalent combination of education and experience
  • Seven or more years of system analysis or systems development experience
  • Experience working with several programming languages, operating systems, hardware and software
  • Experience working with relational databases to facilitate systems analysis
  • Strong communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management
  • Ability to work in a self-directed work environment
217

Technical Analyst Resume Examples & Samples

  • Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications
  • Analyse and assess existing business systems and procedures
  • Assist in defining software development project plans, including scoping, scheduling, and implementation
  • Research, identify, analyze, and fulfill requirements of all internal and external program users
  • Consistently write, translate, and code software programs and applications according to specifications
  • Write programming scripts to enhance functionality and/or performance of company applications as necessary
  • Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging
  • Administer critical analysis of test results and deliver solutions to problem areas
  • Generate statistics and write reports for management and/or team members on the status of the programming process
  • Develop and maintain user manuals and guidelines
  • Train end users to operate new or modified programs
  • Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts
  • Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
  • Install software products for end users as required
  • Manage and/or provide guidance to junior team members
  • Travel as and when required including on-call duty
  • Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
  • HND in Computer Science, Business or Technology subject
  • Bachelor’s Degree in Computer Science, Business or Technology subject
  • Working knowledge of a variety of programming languages, mainly RPG
  • Working knowledge of interviewing end-users for insight on functionality, interface, problems, and/or usability issues
  • Working knowledge of developing test cases and test plans
  • Computer literacy (including good command of Microsoft Office Excel, Word, Project, Powerpoint and Outlook)
  • Specialist knowledge of coding methods and best practices
  • Specialist knowledge of relational database and operating systems
  • Platforms eg. IBM iSeries
  • Internet technologies
  • ERP Lx V8.3.2
  • BPCS V6.4
  • Mapics
  • ISeries / System i5 / AS/400
  • OS400
  • AS/400 Query
  • Cognos
  • RouteOne
  • PCiRoute
  • CoolSpools
218

Technical Analyst Resume Examples & Samples

  • High level of organizational skills - Able to manage multiple projects across multiple programs
  • Able to work within a team of engineers and communicate issues effectively
  • Self-starter, take initiative, and be curious
  • Detail oriented while keeping eye on the bigger picture
  • WLM experience
  • Engineering process experience
219

Technical Analyst Resume Examples & Samples

  • Collaborate with development managers and solution architects to ensure release plans are executed within committed timelines
  • Analyze and define proper system behavior according to business requirement needs
  • Assist in the process of providing technical solutions to business problem requirements
  • Experience in the travel, airline, hospitality or GDS sector
  • Agile environment experience
220

Technical Analyst Resume Examples & Samples

  • Bachelor’s Degree in Business Administration or Computer Science preferred
  • Team player: Interface between the business and the internal or third party technical team
  • Analytical skills: Capability elaborate detailed technical documentation in a structure and consistent manner
  • Architecture and design minded: Capability to support CWT architects in the description of system interactions, data flows etc
  • Computer knowledge: IT Architecture minded person e.g. integration of various solutions. Good understanding of IT to interact with IT developers
  • Business Travel overall and industry specific solutions e.g. GDS’s and Online Booking tools e.g. Concur, GetThere, Cytric, etc
  • Knowledge of the technical solutions used by the hotel industry and how they interact for booking purposes
221

Technical Analyst Resume Examples & Samples

  • Produce and work various data reports
  • Generate print jobs such as enrollment worksheets, confirmation statements, HIPAA certificates and life conversion/portability letters
  • Generate and send out email communications
  • Process client census files
  • Generate and send carrier and payroll files
  • Run client-specific process and procedures
  • Work on various team efficiency projects
  • Perform daily operations (such as report generation and data transmissions) accurately, on time and within quality standards
  • Work within a team structure to develop and perform data quality control functions
  • Assist with development and maintenance of operational documentation
  • Retrieve Carrier Error Reports -
  • First level QR of Carrier files -
  • High school diploma or GED equivalency is required, college degree preferred
  • Minimum of 1 year demonstrated experience within a processing support capacity
  • Proficiency in the Microsoft Office Suite, including Word, Excel, Access, and Outlook is required
  • Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is preferred
  • Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is preferred
  • Excellent troubleshooting, decision making and problem solving skills
  • Solid interpersonal, verbal and written communication skills
  • Ability to multitask and successfully operate in a fast-paced work environment
  • Ability to prioritize projects and meet deadlines
  • Ability to follow through on and successfully execute tasks while adhering to specified quality standards
  • Demonstrated ability to provide superior customer service and maintain positive relationships with internal client contacts
  • Proficiency in Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic)
  • Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management
  • Aptitude for learning internal systems, applications and internal work flow of the department
  • Must be able to effectively interact with people at all levels inside and outside of the company
222

Technical Analyst Resume Examples & Samples

  • Bachelor’s Degree in Computer Science, or related field, from a four-year college or university, and minimum of 5 years related experience and/or training. Relevant industry certification, such as BPM or Agile, is preferred
  • A minimum of 3 years relevant experience in software development, information systems, or equivalent technical environment, including previous experience in the development of highly transactional, mission critical applications in heterogeneous environments/architectures for multi-user systems
  • Strong knowledge of all aspects of the software development lifecycle: design, functional and technical requirements, coding, debugging, testing, release, and operational support
  • Demonstrates knowledge of agile software development methodologies, such as Scrum and SAFe (Scaled Agile Framework)
  • Demonstrates understanding of systems development and input/output modeling
  • Strong knowledge of business process management methodologies and best practices
  • Strong knowledge of business process modeling (BPM)
  • Strong knowledge of relational database management system technologies and tools
  • Excellent verbal, written and listening communication skills
  • Excellent interpersonal skills and demeanor
  • Action oriented and self-motivating
  • Strong presentation skills, including expressing technical concepts in business terms to both technical and non-technical audiences
  • Strong research skills
  • Proficient in the use of MS Office applications, such as Outlook, Word, PowerPoint and Excel
  • Ability to identify key performance indicators in business processes
  • Ability to motivate others and to drive results thru a positive and enthusiastic attitude
  • Ability to work effectively in a team-oriented environment, both independently and collaboratively
  • Ability to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity, customer focus, and respect
223

Technical Analyst Resume Examples & Samples

  • Responsible for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the stakeholders for moderately complex backlog items
  • Work closely with the business partners and IT stakeholders to create, identify, and evaluate deliverables such as user stories, non-functional requirements, business process models, run documents, knowledge base articles
  • Work with team to create, evaluate, and present technical business cases, 'as-is' and 'to-be' business processes and business process diagrams
  • Perform triage, troubleshooting and systems analysis of reported moderately complex issues
  • Create defects and ensure all required information exists
  • Researches open issues or clarifications for team members
  • Participate in backlog grooming sessions with the team
  • Participates in release planning sessions
  • Facilitates meetings with stakeholders to build user stories and gather requirements
  • Facilitates and leads reviews of user stories
  • Participates in daily stand-ups
  • Assists team in building team & system metrics
  • Assist with special projects or initiatives as directed by Application Owner
  • Bachelor’s degree or equivalent, or five years related experience and/or training; or equivalent combination of education and experience –AND-
  • Minimum of 1 year IT experience
  • Understanding of SDLC
  • Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential information
  • Listening skills, to understand what people say and to detect what they might be hesitant to say
  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
  • Facilitation skills, to lead user story or requirements workshops
  • Writing skills, to communicate information effectively to business partners, IT team members, and leadership
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
  • Analytical, with strong problem solving abilities and creative resolution skills
  • Ability to break down high-level problems and articulate solutions to both business and technical audiences
  • Understanding of the following technologies: Java, Unix/Linux, Windows OS, Web service protocols
  • Experience with Agile Development
  • Exceptional interpersonal skills and demeanor, including relationship building and collaboration with diverse cross-functional teams
  • Ability to work flexible schedules including extended hours, weekends, as business needs dictate
  • Ability to partner with cross-functional teams including business stakeholders
  • Ability to work effectively in a dynamic environment and manage multiple priorities
  • Ability to remain organized with a strong attention to detail and able to deliver to critical deadlines
  • Ability to understand and analyze complex problems with multiple complex variables
  • Ability to model Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
224

Technical Analyst Resume Examples & Samples

  • Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua/Responsys product
  • Manage customer’s escalations/expectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention
  • The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua/Responsys technologies to avoid such problems in the future
  • Adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that complies with Support processes, policies & SLAs
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups (including Cloud Operations, GNC, Deliverability, Development, Escalation teams or Problem Management) as needed to resolve customer issues
  • Research and study on Eloqua/Responsys features, keep abreast of new releases and functionalities or related technologies to maintain product expertise
  • Write technical articles on Eloqua/Responsys product for the Knowledge Management
  • Knowledge of B2B/B2C digital marketing dynamics, email/SMS routing & deliverability, Unix, SQL, HTML, XML, Rest APIs/Restful services, JSON, Web scripting/services and web technologies like DNS, SPF, DKIM, SSL, will be advantageous
  • Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice
  • Excellent interpersonal communication and written skills in English
  • Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone
  • Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous
225

Technical Analyst Resume Examples & Samples

  • Analyzes end user system architecture, and develops and executes methods to test and integrate end user systems with the standard infrastructure technologies
  • Provides basic planning and design of key enterprise Systems
  • Monitors performance and performs maintenance on minor enterprise systems
  • Provides project and technical leadership to integrate information systems with various business units Charged with implementing leading edge end user systems
  • Performs as significant member of the Technical Services Team to provide consistent and quality customer service
  • Participates in X24 On-call Support Rotation
226

Technical Analyst Resume Examples & Samples

  • Minimum of 2 years college with IT emphasis or equivalent experience
  • 2-3 yrs. Experience with Windows networks/PC hardware
  • Fluency in English (French an asset)
  • Windows OS, Mac OS, MS Office, Exchange, Active Directory
  • MCSA, CompTIA (A+, Server+, Network+) certification preferred
227

Technical Analyst Resume Examples & Samples

  • Finalize and socialize the implementation programs
  • Design and build core architecture
  • Train leads across 3 core technical areas
  • Manage Active Directory domain admins
  • Manage developer break-fix admins
  • Manage Unix root accounts
  • Knowledge of Service Oriented Architecture/Web Services
  • Experience in Unix/Linux system administration
  • Experience with Application and Web Servers such as IIS, Apache, WebLogic, Tomcat, and JBOSS
  • Experience in Directory Services such as LDAP and Active Directory, and integration of Directory Services with Identity Management tools
  • Solid understanding of Single Sign On, Identity Federation, Role Based Access Control concepts
228

Technical Analyst Resume Examples & Samples

  • 2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed
  • Support the development and documentation of requirements definition and/or business process definition
  • Assist in documentation preparation which can include presentation preparation, requirements specifications
  • Apply core Utilities business process knowledge to key project tasks
  • Support the development of a prototype (if applicable)
  • Participate in the development, documentation and execution of test plans, test scripts and supporting users in pilot and UAT phases of the implementation
  • Participate in basic remediation testing
  • Support defect and issue resolution
  • Must possess B.S. or B.A. degree in Management Information Systems/Technology or Computer Science
  • Minimum of 2+ years overall experience in a functional or technical analyst role
  • Ability to communicate effectively and build rapport with team members and clients
  • Ability to travel as needed (75-100%) including 8 week Boot Camp to learn Utilities Applications
  • Proven customer facing experience within professional service organizations desirable
  • Should know basic application architecture for business applications
  • Knowledge of Design of Java Based Applications including good understanding of the Design, Development, Testing and Release phases of the SDLC
  • Good understanding of business processes, Any Business Process Modeling experience is a plus
  • SQL Databases, Querying from databases using SQL is required
  • Documentation skills for requirements and designs documentation is a plus
  • Knowledge in Customer Management and Billing Systems is a plus
  • Energy industry knowledge, Smart Grid, Smart Meter, Energy Deregulations etc., is a plus
  • Strong written and spoken English communication skills
229

Technical Analyst Resume Examples & Samples

  • Oracle, SQL – PL/SQL development and performance tuning
  • HTML4/HTML5
  • Linux, Shell Scripting
  • Web Services: SOA, add RESTful , WDSL, XML, XSLT, XQuery
  • Weblogic
  • JAVA development
  • Java Frameworks: Spring, Hibernate, JSF
  • JDBC
  • Shell Script
  • Under general supervision and in a team environment, analyze, design, and code/unit test to meet business requirements/specifications
  • Demonstrated analytical thinking and problem solving skills
  • Excellent communication, documentation, and collaboration skills
  • Proven ability to actively and independently elicit and analyze information
  • Familiarity with the software development life cycle and development process
  • Ability to resolve production problems of low to medium complexity
230

Technical Analyst Resume Examples & Samples

  • 3+ year's work experience with server, storage, network, and core infrastructure security
  • Data Centre / IT infrastructure migration experience (preferred)
  • Project coordination experience
  • Technical troubleshooting
231

Technical Analyst Resume Examples & Samples

  • Assist Consultants, Senior Consultants and Engagement Management with the definition, review and analysis of client requirements
  • Develop detailed documentation and specifications based on system design requirements
  • Participate in and document workshop outcomes
  • Perform quantitative or qualitative analysis to assist in the identification of client issues and the development of client specific solutions
  • Support the development of project deliverables including requirements, design, and testing of software system implementations
  • Develop and run testing scenarios and test scripts
  • Demonstrable analytical, interpretative and problem-solving skills
  • Contributing to the preparation, execution and follow up of client workshops
  • Responsible for creating reports, presentations and other client deliverables, under supervision
  • Proactively develop knowledge of the healthcare industry and consulting methodologies
  • Well-developed written and verbal communication skills including presentations, meeting and workshop facilitation, business and report writing
  • Willingness to learn in a fast paced environment
  • Bachelor’s degree or equivalent in Computer Science or Business Administration, or equivalent experience
  • Minimum of 2 years related experience
  • Experience with enterprise software implementations (ERP, SFA, BI, CRM, Data Warehouses, etc.)
  • A willingness and ability to travel
232

Technical Analyst Resume Examples & Samples

  • 4 year degree or grad degree with a relevant field including & not limited to
  • Engineering, Math, Actuarial sciences, Real Estate, Communications, Environmental Science, Government and Public Administration
  • Project Management, Process Improvement, Property, Plant and Equipment, Heritage Assets, Environmental Liabilities,Actuarial Sciences,Imputed Costs
233

Technical Analyst Resume Examples & Samples

  • Good Customer Focus and troubleshooting skills
  • Strategic thinking and ability to help formulate a strategic plan
  • Understand and translate business requirements
  • Ability to work independently, setting goals, and achieving milestones with minimal direction
  • Ability to work as part of a team, driving toward common goals, and working within standardized processes
  • Ability to participate in a rotating on-call support schedule
  • At least 5 years of experience in technical support
  • At least 5 years of experience with Windows Server Operating System
  • At least 5 years experience with Local Area Network (wired & wireless)
  • Associates Degree or higher in a technical field (i.e. Computer Science, Information Systems, etc.)
  • Experience supporting a manufacturing operation environment
  • Experience with VMWare and SANs
  • Experience with MS SQL administration (2005, 2008, 2008R2)
  • Experience with Cisco networking
  • Experience with DHCP, DNS and Active Directory
  • Experience with security as relating to PCs/LAN/wireless, network troubleshooting, firewalls
234

Technical Analyst Resume Examples & Samples

  • Knowledge and experience to plan, organize, coordinate, and execute business functions through the use of information technology
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Skill in collecting, analyzing, and summarizing complex technical data
  • Strong critical thinking, decision making, and problem solving skills
  • Ability to take large volumes of data and then analyze trends and produce results
  • Ability to visualize, conceptualize, articulate, and solve complex and uncomplicated problems by making decisions that are sensible given the available information
  • Ability to coordinate and develop innovative strategies and recommendations to initiate and establish timetables and procedures needed to expedite organizational priorities
  • Ability to identify key policy issues and make recommendations to senior management officials; and,
  • Ability to communicate in writing in order to develop and issue regulations, instructions, policy interpretations and guidelines
  • Working knowledge of nuclear weapons security
235

Technical Analyst Resume Examples & Samples

  • Proven successful experience in a Technical/ICT setting or demonstrable passion for it
  • Experience of working with Microsoft Windows Server (2008/2012)
  • People skills for building relationships with colleagues and customers at all levels
  • Ability to build strong customer relationships
  • Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening
  • Communicates regularly and effectively during the change process, ensuring the change takes place successfully
  • A working knowledge of Microsoft Office applications
236

Technical Analyst Resume Examples & Samples

  • Participates with CHI Security teams, Infrastructure Service Managers, Application Services, and MBO’s to support consistent delivery of ITS and security requirements / SLA’s by Multiple Managed Service Providers
  • Drives adherence to ITS and Security configuration standards and processes supporting audit, risk assessment, vulnerability remediation, patching, database, access controls and provisioning, anti-virus, and scanning
  • Provides operations expertise / recommendations for the use of risk / security vulnerability and patching tools, network security, voice and data, server (Microsoft, Unix, Linux), end user computing, VDI, mobile, database, applications, and cloud-based solutions
  • Participates for the implementation and transition of new products and functionality to operations to ensure CHI Security requirements are met
  • Monitor performance of security services provided to CHI from multiple infrastructure service providers. Verify infrastructure performance to standards and escalate issues for non-compliance related to security services
  • Track operational activities to confirm status to required timelines and deliverable quality; includes asset and application patching, monitoring and other controls, AV installation, vulnerability scanning and remediation, asset inventory and configuration to ITS and CHI security standards
  • Support communication of requirements and escalation from partners for the delivery of security and related services from infrastructure providers
  • Develop in-depth understanding of the CHI enterprise and MBO business environment and status of current and planned security / infrastructure technology
  • Communicate and manage requirements from service providers to CHI or between service providers for tools, processes, and knowledge transfer
  • Manage remediation deliverables from service providers for CHI Security assessments of current security technology and authentication systems for HIPAA, PCI, Federal and State Information Protection and Privacy regulations, CHI Security Policies, and other relevant regulations and best practice controls for protection of Enterprise information assets with respect to security and privacy
  • Track and coordinate completion of audit and IT Risk remediation activities
  • Project manage small initiatives or components of larger security services projects for TS with Service Providers and other partners
  • Support development and continuous improvement with CHI Security and service providers of IT Security policies, standards and procedures in conjunction with the application and technology teams responsible for the day-to-day systems configuration and operation
  • Participate to review and assess new and existing technology infrastructure and service providers to identify key risk areas, and ensure adequate levels of control are in place to address risks; recommend risk mitigation techniques and processes to ensure that reviews are actionable by system managers and operations staff
  • Participate with other ITS and Vendor management teams to define, collect and assess metrics for security services from Managed Service Providers
  • Update skills as necessary to support the CHI IT Security and remain knowledgeable of industry standards and advancements
  • Bachelor’s degree in IT Security, Information Systems, Computer Science or related technical field or equivalent experience
  • Minimum of 4 years of progressive work experience in Information Technology Services with two years in Security related service delivery roles supporting IT security standards and deliverables, technology, tools and compliance requirements
  • Experience in a distributed enterprise, managed service environment using multiple service providers on and off-shore strongly preferred
  • Broad knowledge and understanding of Information Security industry best practices across key technology towers including IaaS and other cloud-based services
  • Understanding of information technology security, trends, leading practices, and regulatory and industry standard compliance issues such as, Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Standard (PCI)
  • Experience and practical knowledge in the following areas
  • Adheres to organizational and department specific safety standards and guidelines
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
237

Technical Analyst Resume Examples & Samples

  • Front-End web design and development
  • Bachelor’s degree from an accredited university with a concentration in a technical field such as Computer Science, Information Systems, Computer Engineering, IT
  • 1-3 years of consulting and/or relevant work experience
  • Proficient with OCR technology and meaningful data extraction
  • Proficient with object-oriented languages – C++, C#, VB
  • Experience with data translation methods – EDI, XML/XSD, Flat Files, CSV, SQL*Loader
  • Experience with data transmission protocols – SSH, FTP, Telnet
  • Experience with data visualization – FusionCharts
  • Proficient with Windows Batch files and Task Scheduler
  • Proficient with Linux Shell scripts and Crontab
238

Technical Analyst Resume Examples & Samples

  • 5+ years of technical support experience with ACD/PBX, adjuncts and interfaces in a multi-site
  • Understands technical infrastructure
  • Has developed technical specialization Call Center programming and Technologies
  • Demonstrates a customer service orientation
  • Able to have an enterprise orientation to problems (see the big picture)
  • Demonstrates analytical ability and attention to detail
  • Problem definition and resolution
  • Leadership (impact, involvement, change management)
  • Demonstrates a people focus (team orientation, judgment, interpersonal relations, results/goal
  • Comfortable challenging organizational norms and accepted thinking to improve effectiveness
  • Able to work in a matrix organization, partnering with resources to achieve results through
  • Delivering Results – cooperating with Center leadership and creating, testing and deploying the
239

Technical Analyst Resume Examples & Samples

  • Advising on integration implementations, including Salesforce, NetSuite, Jive, Google Apps and others, as well as custom client applications
  • Consulting on how to best leverage the Box APIs
  • Setting up Single Sign-On (SSO) and troubleshooting SSO deployments
  • Increasing Box Consulting's technical prowess by consistently improving your own skills and applying them to address our customer's needs
  • Identifying improvement areas for how Box Consulting delivers to our customers
  • Supporting the building of a "Best-in-Class" consulting organization
  • 4-year degree from a Computer Science or comparable program
  • Familiarity with at least one of the following: Java, PHP, C, C++, C#, Ruby or Python
  • 1- 3 years work experience
  • 1+ years programming experience
  • 1+ years project management experience
  • Information Security experience
  • Familiarity with SAML, OpenID, Active Directory and Single Sign-on standards
  • Familiarity with Mobile Device Management solutions such as MobileIron, Airwatch or similar
  • Familiarity with networking and infrastructure
240

Technical Analyst Resume Examples & Samples

  • Advanced SharePoint front-end development skills, including PerformancePoint, Access Web Apps, custom master pages and layouts, SharePoint Branding, Custom Workflows, InfoPath, and SharePoint Designer
  • Proficient with the following languages: HTML, CSS, SQL, JavaScript, and a .NET language (VB or C#)
  • Knowledge of database design principles and methodologies
  • Proficient with implementing business intelligence visualizations and dashboards into a SharePoint environment
  • Proficient in MS Office suite of tools required
  • Proficient in MS Excel macros (VB code), pivot tables and data analysis
  • High level of written and oral communication
  • Excellent planning and coordination skills
  • Ability to comprehend a large quantity of information and make balanced overall decisions
  • Ability to identify and resolve issues in a timely fashion
  • Moves with a sense of urgency
  • Results Oriented - very bottom-line oriented, steadfastly pushes self and others for results
  • Demonstrated ability of dealing with ambiguity to enable timely decision making
  • Knowledge of IT Project Management and development cycles
  • Ability to turn business process requirements into a functioning solution for end-users
  • 2-4 years of experience developing and maintaining SharePoint sites in a large corporate environment
241

Technical Analyst Resume Examples & Samples

  • Collection of relevant technical problem identification and customer information. Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure (“MOP”), process or network issues
  • Provide Installation Technical Assistance Center (“ITAC”) and Application Engineering support and services
  • Provide regular problem resolution status reports to the applicable customer
  • Adhere to TSC Service Request (“SR”) quality record
242

Technical Analyst Resume Examples & Samples

  • 4+ years of relevant technical experience
  • Experience with Oracle database structure of ERP products
  • Configuration and maintenance of Tuxedo, WebLogic, WebMethods
  • Potential opportunity for development related tasks. Knowledge in C++ and J2EE a plus
243

Technical Analyst Resume Examples & Samples

  • Bachelor’s degree in computer science, IT or technical field, or equivalent experience
  • 2-3 years experience in Internet technologies and operation (TCP/IP, HTTP, SSL, DNS, ICMP, SOAP, PHP, MySQL, XML, CSS, HTML, .Net)
  • 2-3 years experience with general IT systems and troubleshooting tools (Windows and Linux operating systems, firewalls, routers, proxies, Citrix, NTLM, MS Office, WAN/LAN, Wireshark, Fiddler, MRTG, OSI model)
  • English language, but additional Spanish, Portuguese, or Japanese language skills would be ideal
  • Ensure customers are satisfied with Oracle Service Cloud (OSvC) products and services by providing excellent customer service
  • Advise clients of OSvC best practices
  • Work with OSvC customer project managers as needed on client technical issues to ensure implementation milestones and best practices are achieved
  • Superior OSvC product knowledge and hands on product experience a plus
244

Technical Analyst Resume Examples & Samples

  • Monitor and troubleshoot automated end-to-end business processes in production operations, including batch jobs, reports, data exchanges, and interfaces
  • Review logs, execute scripts, and monitor application and infrastructure performance
  • Provide recommendations and support the development and implementation of automated monitoring tools
  • Capture and document system metrics, business metrics, and quality assurance metrics
  • Support testing efforts and peer reviews
  • Collaborate with analysts to ensure software components are properly documented for system users
  • Deploy software releases in production environments
  • A bachelors degree in business, information systems, or related field or equivalent experience
  • Background in systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. Minimum three years experience
  • Strong adherence to change management and configuration management processes
  • A high degree of comfort with relational databases and SQL
  • Ability to work both independently and with a team to solve problems
  • Initiative to quickly learn and put new skills to use
  • Production operations experience with Momentum Financials/ERP preferred
  • Experience with application administration in Amazon Web Services (AWS)
  • Experience with Oracle WebLogic, Software AG webMethods and Oracle Tuxedo
  • Momentum Financials
245

Technical Analyst Resume Examples & Samples

  • Charge activity time properly in Clarity
  • Control call-outs to vendor
  • Respond and manage 2nd level service requests to investigate technical system incidents, problems and user queries
  • Manage reference data and configuration changes to suit user requirements
  • Manage day-to-day queue of technical SME area, which includes taking business calls
  • Understand and manage all support team processes, tools and deliverables
  • Follow appropriate Financial Reporting Governance (FRG) guidelines and processes
  • Provide technical support to Business Analysts in resolution of business incidents/queries and work requests
  • Provide functional consulting across internal ANZ teams
  • Risk Accreditation Framework (RAF) courses completed and policies adhered to
  • All work conforms to FRG guidelines
246

Technical Analyst Resume Examples & Samples

  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
  • Internal reproduction of the customer problem to enable the development and testing of a resolution
  • Developing resolutions to customer’s problems, working with engineering to ensure they are integrated and tested
  • Participation in incident and escalations calls to brief customer management on support cases and assist in the creation of action plans aiming to solve customer issue
  • Communicating with the engineering teams (when required) to facilitate resolutions for customer issues
  • Strong preference for experience in the workforce management industry and/or with OSS/BSS, ERP and/or CRM systems, or other complex, enterprise-wide software implementations
  • Exceptional communication skills: ability to accurately and precisely communicate instructions, steps, seek information from clients and empathize both verbally and in writing: must have technical writing capabilities
  • At least 3 years demonstrated experience as a Business System Analyst specifically in a consulting or software vendor capacity is also preferred
247

Technical Analyst Resume Examples & Samples

  • Lead other support analysts responsible for Oracle Linux and Oracle VM
  • Be an interface between sales/account managers and customers to discuss a plan to resolve customer's issues
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Ensure our global support product offering reflects the needs of the regional market
  • Work directly with other internal engineering teams to ensure a high quality, fast resolution, and excellent customer experience
  • Handle service tickets from customers about Oracle Linux and Oracle VM products
  • Monitor team's service ticket status and respond against them if needed
  • Propose training plans for team members by assessing daily work
  • Analyze software defects, and communicate with our engineering team regarding them
  • Receive escalation requests, and discuss the countermeasure with customers as a duty manager
248

Technical Analyst Resume Examples & Samples

  • Hands on development of quality (i.e. readable, performing and supportable) code, delivering the functionality detailed in the technical specifications
  • Hands on development of JAVA, J2EE and Oracle (PL/SQL) delivering the functionality detailed in the technical specifications
  • Work with the business analysts and data analysts to evaluate data requirements, and propose optimal solutions and delivery approaches that meet those requirements
  • Work with the development leads to recommend good design, coding and implementation practices
  • Develop and implement a robust messaging architecture using technologies such as Java, JMS, Websphere MQ, Oracle Coherence, Drools, etc
  • Design and develop Compliance applications and interfaces to external systems using cutting edge JAVA technologies like Spring, Hibernate, and Flex
  • Be a key contributor to the overall data warehouse strategy and architecture programs and have full understanding of data consumed
  • Drive innovation through good understanding of data , business drivers and business need
  • Regular status reporting to leads, highlights any issue
  • Decision making and problem solving
  • In line with stakeholder
  • Experience with JAVA / J2EE technologies, Middleware ( JMS / MQ Series), UNIX and databases
  • Good understanding of SDLC
  • Experience with; HTML, XML, Log4j for logging, SSRS for end user reporting, Linux and Shell Scripting
  • Experience in using frameworks such as Spring 2 / Hibernate
  • Experience with Oracle PL/SQL and exposure to Database design & SQL performance tuning
  • Oracle Coherence, Drools , Perforce for source code control, Confluence, JIRA, UML, Autosys for batch control, MQ for messaging, SQL Server, DOS Scripting and Adobe Flex
  • Experience of working with the Compliance function ( Sanctions / AML ) within an Investment Bank
  • Experience with Java technologies (JAVA, J2EE), Hibernate, and Flex
  • Experience in Perl, UNIX, and Autosys
  • Quick learner; strong analytical and problem-solving skills
  • Ability to attend many tasks simultaneously, with frequently changing priorities
  • Extremely organized, excellent oral and written communication skills, particularly in documenting code releases
  • Highly self-motivated with a confident “do the right thing” attitude
  • Work long hours when required, to communicate with groups in other regions
  • Ability to identify, appropriately escalate issues & risks & consider solutions
  • Able to work well with IT developers in multiple locations and across other teams
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Technical Analyst Resume Examples & Samples

  • College Diploma in Computer Science or equivalent with at least three years’ experience
  • Extensive knowledge of various PC systems, applications, hardware and software gained through three years’ experience in addition to formal training through a college diploma or certification
  • Exposure to HTML, JavaScript and .Net programming languages is desirable
  • Exposure and hands-on experience with networking, system security and cellular handsets
  • Safety-orientated attitude while able to work with basic hand tools to deploy and repair computer equipment in data centre racks
  • Ability to organize and prioritize work activities to efficiently accomplish tasks and meet objectives including the ability to plan and organize resources to deliver required objectives
  • Ability to impart knowledge or practical skills to others in a complex technical environment
  • Demonstrated commitment to teamwork and willingness to work with others to achieve department goals
  • Demonstrated diplomacy and tact when working with vendors and staff at all levels
  • Demonstrated commitment to delivering excellence in customer service to internal and external stakeholders
  • Must be eligible to apply for Transport Canada Security Clearance and Federal Secret Security Clearance
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Technical Analyst Resume Examples & Samples

  • A NVQ/GCSE/A Level/ONC/OND or equivalent qualification in IT and/or technical subjects with a desire to progress your career within the IT field
  • Good IT skills with working knowledge of Windows 7/10 operating systems
  • Help desk / first line support experience desired but not essential
  • Excellent verbal and written communication skill with the ability to build relationships at all levels across a business
  • A customer focused approach with strong time management, planning and organisational skill
  • The candidate must have been resident in the UK for the majority of the past ten years; and
  • The candidate must have residency information that is verifiable