Support Scientist Resume Samples

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A Parisian

Angelina

Parisian

256 Bailey Crescent

Phoenix

+1 (555) 803 1878

256 Bailey Crescent

Phoenix

Phone

p +1 (555) 803 1878

Experience Experience

Phoenix, AZ

Technical Support Scientist

Phoenix, AZ

Von Group

Phoenix, AZ

Technical Support Scientist

To perform product/process monitoring and update statistical process control charts highlighting any issues identified
Contribute to the ongoing development of a troubleshooting guide to capture lessons learned and solutions to cases
To assist in Product & Test Method development/improvement projects
To design and manage process/test method improvement projects and validations
To relate information in the form of presentation to other team members and management
Assist customers with Experimental Design, Software installation/upgrade, and Data Analysis questions or complaints in a timely manner. Issues can be received via phone, email, and the Web
Project Management: Manage product and process improvements independently using established principles and procedures

Boston, MA

Biochemical Support Scientist

Boston, MA

Schuster, Brekke and Nikolaus

Boston, MA

Biochemical Support Scientist

Operate validated equipment as necessary for the reagent preparations group to support critical reagents and outgoing shipments for all BDS assays, including but not limited to PK and Anti-Drug Antibody assays
Follow day-to-day objectives and perform routine tasks according to established procedures
Log reagents compliantly into and out of an electronic inventory management system (Mosaic eLab Inventory Management System)
Follow standard operating procedures (SOPs) and suggest areas for improvement
Submit data and outcomes to manager and follow directions on next steps
Provide complete and compliant end-to-end documentation for all outgoing shipments
Manage shipment and Mosaic eLab Inventory processes regarding a new, off-site BDS laboratory

present

San Francisco, CA

Senior Support Scientist

San Francisco, CA

Schumm-Kilback

present

San Francisco, CA

Senior Support Scientist

present

Develop customer-facing seminars in collaboration with the field based team and participate in the ongoing training of the Support & Applications team
Manage Key Accounts (high value opportunities) ensuring timely and accurate support where necessary
Budget management
Coordinate with Sales to provide accounts with the scientific and product support necessary to accelerate the sales process, increase success rates of product evaluation and provide continued post-sale technical support e.g. troubleshooting
Perform technical evaluation of progress reports
Lead and execute upon collaborations and support projects to generate Application Notes, Sales tools, conference posters and presentations, and technical publications
Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, etc

Education Education

Bachelor’s Degree in Biology

University of Illinois at Chicago

Bachelor’s Degree in Biology

Skills Skills

Comfortable with giving presentations and speaking in front of large audiences with the ability to think quickly to effectively address customer questions
Technical competency with the ability to stay current in technical knowledge as related to Promega products and related applications
Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a concise and professional manner
Strong communication skills – sound business acumen
Ability to stand for extended periods of time
Strong P&L experience in an international environment
Ability to wear safety equipment and follow safety guidelines while in the laboratory
Ability to use standard laboratory/automated liquid handling instrumentation
Demonstrable success as a people leader
Proven ability to lead change in support of a better customer experience

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15 Support Scientist resume templates

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Support Scientist Resume Examples & Samples

Bachelor's degree in Biology, Chemistry, Biochemistry, Molecular Biology or Chemical/Biochemical Engineering or related field
Minimum of 3 years lab experience with cell culture or protein purification technologies
Hands-on experience with lab and/or bioprocess equipment such as bioreactors or chromatography instrumentation
Strong communication skills – able to present ideas clearly and concisely both orally and in writing. Actively probes for information and listens
Masters or PhD degree in in Life Sciences, Chemistry, Biomedical Engineering or related field
Industry experience in pharmaceutical or biotechnology company
Familiarity with regulatory compliance in drug development
Laboratory experience with GE Healthcare Life Sciences equipment such as bioreactors or chromatography, equipment
One or more years of technical support, field applications or sales experience emphasizing customer contact
Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals
Demonstrated problem solving ability and results orientation

Senior Support Scientist Resume Examples & Samples

Communicate with proposers and prior award recipients
Perform technical evaluation of progress reports
Set peer review dates and locations
Recommend panelists and mail-in reviewers to NASA
Communicate assignments to panelists and mail-in reviewers
Participate in and/or lead peer reviews
Review the panel evaluations
Prepare materials for the selection document
Communicate decisions of the selection official to proposers
Receive and evaluate appeals
Interface with procurement to facilitate awards
Budget management

Field Support Scientist Resume Examples & Samples

BA / BSc in Life Science or equivalent
Relevant experience in a technical environment
Demonstrated ability to lead and develop a commercial organization
Demonstrable success as a people leader
Working in matrix environment
Strong P&L experience in an international environment

Technical Support Scientist Resume Examples & Samples

To provide the necessary Technical Support to the product manufacturing team, ensuring that production targets are attained
To ensure the plant meets its customer quality, service, regulatory, financial and safety goals through effective Technical Support of Diagnostic products
To design and manage process/test method improvement projects and validations
To work in concert with the manufacturing team to identify, document, investigate and remedy the cause of product non-conformance in compliance with site CA/PA system requirements
To assist in training team members and technologists as required
To perform product/process monitoring and update statistical process control charts highlighting any issues identified
To support specification setting activities
Works independently or Individual Contributor
You will have a third level qualification in a relevant Chemistry or Life Science discipline with two years’ experience in the development or support of diagnostic assays and/or analytical methods

Application Support Scientist Resume Examples & Samples

Provide technical advice and mentoring. Assist in applications troubleshooting for both our Field Applications Team and Customers. Give scientific guidance regarding the choice and use of the appropriate 10X products. Log and manage customer issues using 10X's case tracking database
Manage the escalation process. Hold peer-level consultations with Scientists at top academic, research and corporate institutions. Partner daily with in-house R&D scientists to provide timely resolution
Be the Voice of the Customer. Distill, quantify and actively represent Customer feedback to internal teams. Use your “Customer Perspective” to advocate for the User Experience while serving as a member of core product development teams
Capture lessons learned. Own the Knowledgebase, FAQs and other knowledge-based tools. Tribal knowledge is documented
Produce technical content. Develop, write, and edit technical documentation for internal and external customers. Own the Support pages of the website
Lead Technical Training. Develop and maintain the Training Curriculum for Support. Lead and/ or assist the training of new Support personnel
Experience in Customer-facing roles is a must. Support experience preferred. SFDC experience highly desirable
Hands on Illumina library preparation and troubleshooting highly desirable
NGS data analysis desirable
Cell culture, cell sorting, single cell PCR or RNAseq experience desirable
Outstanding written, verbal communication and training skills are a MUST

Technical Support Scientist Resume Examples & Samples

To ensure the plant meets its customer quality, service, regulatory, financial and safety goals through effective technical support of DRO and BRO products
Proactively contribute to design control or process/product improvement activities and investigations. Perform or support test/process method modifications, recognize adverse trends/emerging issues, and propose/implement solutions
Requires specialized knowledge of product or process design, standardization, performance anchors and modes of control
Project Management: Manage product and process improvements independently using established principles and procedures
Product and Process Improvements: Monitor performance of multiple manufacturing processes and products differing in nature but with recurring themes to recognize adverse trends and instigate improvement programs as required. Proactively contribute to design control, process and product improvement activities, and investigations. May perform or support test and process method modifications. Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues
Design control and risk management: By standard practice (Op’s) independently develops, and maintains risk management files and organizes data for risk management evaluation and decisions
Complaint and internal investigations:Manage investigations, identify root cause and drive to resolution with minimal supervision. Provides audit inputs and support as required
Technical Support: Develop and design experiments, analyze data and recommend next steps
Sharing Knowledge: Presents technical information to management and may present externally to customers and TPMs. Shares knowledge and expertise with others in work group. Mentors or teaches others to facilitate timely resolution of product and process technical issues
Strategic and Results Orientation: Demonstrates fiscal responsibility through support of product availability and improvement
EHS: Complete all activities in a safe manner ensuring that any potential safety issues and areas for improvement are highlighted to Manager. Ensure Environmental procedures e.g. recycling, waste minimization are adhered to and improvements made where possible
Close contact with plant personnel at all levels
Ability to interact effectively with Abbott personnel at other sites within the Division
2-4 years’ related work experience. (Advanced degree(s) may offset required years of experience)
Is responsible for ensuring that procedures are adhered to and technical issues are resolved. Failure to do so could result in customer complaints, ultimately product recalls and significant financial losses

Bioinformatics Support Scientist Resume Examples & Samples

Troubleshoot complex issues related to Illumina software in collaboration with technical support and internal developers
Provide statistical, data analysis, and experimental design support for rapid resolution of complex, quantitative, and intermittent challenges that impact customer data
Consult with Pre- and Post-sales customers to facilitate adoption and uptake of NextGen Sequencing by ensuring that the customer is ready for analysis challenges
Increase customer satisfaction by acting as an expert resource for customer bioinformatics questions as they relate to Illumina data or sequencing applications
Develop, coordinate and deliver advanced bioinformatics and application trainings and demonstrations for customers

Field Support Scientist Germany South Resume Examples & Samples

Working in close conjunction with the Sales Account Manager and Field Support Scientist team to provide support with demonstrations, grow sales and margin and to increase market share though effective promotion and selling efforts
Generate and develop sales and product awareness of Leica Biosystems product portfolio directly through customer visits and product information, samples and customer trials
In collaboration with Account Manager colleagues, initiate and coordinate demos of Leica Biosystems Instruments at customer sites
Lead customer visits for demonstration
Participate in congresses and meetings as necessary in order to promote existing and new antibodies and probes to customers in line with the existing promotional programs and strategies
Performing customer training directly in the demonstration of instrument and consumables use, theranostics products, software functionality and staining protocol development for the customer
Provide technical support to all existing customers as required including in-field troubleshooting of applications problems and diagnosing rudimentary hardware and software failures
In-office application support including special purpose staining protocol development for specific customer requirements and "Helpline" technical customer support as required
1 to 3 years Histology laboratory experience in clinical, research or industrial setting with a practical focus on IHC
1-3 years experience in the optimization, operation, functionality and support of both manual and automated staining instruments and related products is highly desired but not a requirement
Candidate must be self motivated, goal oriented and results driven with excellent interpersonal and communication skills

Senior Support Scientist Resume Examples & Samples

Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, etc
Manage Key Accounts (high value opportunities) ensuring timely and accurate support where necessary
Coordinate with Sales to provide accounts with the scientific and product support necessary to accelerate the sales process, increase success rates of product evaluation and provide continued post-sale technical support e.g. troubleshooting
Travel (25%) to work in the field with Sales Specialists to attend meetings with key customers; present seminars and technical presentations; provide on-site product training of NGS library preparation methods; and participate in regional conferences and table top shows
Develop customer-facing seminars in collaboration with the field based team and participate in the ongoing training of the Support & Applications team
Lead and execute upon collaborations and support projects to generate Application Notes, Sales tools, conference posters and presentations, and technical publications
Manage and investigate product complaints in a timely manner including communication to customer, discussion for initiation of 3rd line support project (when applicable) and proper documentation and report generation

Technical Support Scientist Resume Examples & Samples

Bachelor's Degree in a biological science required, Master's Degree or Ph.D. preferred
2+ years of related biological post-sales support and technical service experience
Candidates with experience in cell biology laboratory preferred
Experience in use of SAP CRM preferred
Knowledge of general lab techniques/practices

Field Support Scientist Resume Examples & Samples

Partner with regional/global sales staff to answer questions regarding Promega products and technologies. Partner with Technical Service to report customer feedback, report incidents and to collaborate to address customer inquiries. Provide pre- and post-sale support as needed
Collaborate with Sales, Scientific Applications, SCMT, Technical Services and Marketing to coordinate and schedule in field reagent demonstrations and trainings, and actively provide feedback regarding customer requirements, success, general product improvements and customer perceptions of competitor product offerings and how Promega products compare
Perform application experiments as assigned based on customer requirements/concerns and corporate need. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation and integration. Maintain clear and complete records of laboratory procedures and communicate results. Initial focus of application work will be on STR reagents, applications and related instrumentation
Work cooperatively and effectively with Global Sales, Global Marketing, Technical Services, R&D, Scientific Application, etc., as required, to support improvements in the design, application, sales and support of Promega products and processes
Stay current in technical knowledge in order to provide recommendations and troubleshoot technical questions from customers. Provide information to customers in a positive and professional manner
Evaluate, validate and comment on products and related protocols in new product development as defined by the design control aspect of our quality system. Provide feedback to product teams as an internal field test when necessary
BS/MS/PhD degree in forensic science, molecular biology, cell biology, or related life science area
5 or more years lab experience with knowledge of NA extraction, quantification, and analysis, as well as associated equipment (e.g. capillary electrophoresis, qPCR, RT-PCR, next generation sequencing). Proven experience in the use of STR products and data analysis
Proven software experience using programs including, but not limited to: GeneMapper®, Softgenetics’ ChimerMarker software®, Windows, Word, Excel and PowerPoint
Comfortable with giving presentations and speaking in front of large audiences with the ability to think quickly to effectively address customer questions
Customer service skills with a dedication to customer support
Well organized and able to prioritize workload and schedule, manage multiple projects, meet aggressive deadlines and work in an environment with frequent interruptions and changing priorities
Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a concise and professional manner
Excellent verbal and written communication skills. Communicate with customers and staff via telephone, email and in person. Can write instructions and reports
Experience with handling biological samples, some of which may be potentially infectious samples. Understanding of appropriate biosafety techniques
Must possess a valid driver’s license and passport
Proven ability to lead and contribute intellectually to team-directed, multi-disciplinary projects
Prior experience in a position requiring customer interaction and product support within the life science or clinical industry (Technical Service, Sales, Marketing, Product Management, etc.)
Ability to stand for extended periods of time
Ability to drive
Ability and willingness to maintain a domestic and international travel schedule up to 50%, occasionally on short notice
Candidate will work out of Home. Preferably near a major Airport

Product Support Scientist Resume Examples & Samples

Effective communication among peers and colleagues across global regions and corporate structure
Monitor intake complaints related to product design, robustness and customer satisfaction issues
Assist Technical Support and Field Service & Support staff with remote resolution of complex support cases and travel to customer sites to assist with resolution of complex issues as needed
Elevate complex support issues through appropriate channels and participate in multidisciplinary teams to speed resolution
Coordinate sustaining product releases with minimal assistance
Update, edit and author technical documentation and process in conjunction with key business members and teams
Partner with departmental groups on new product launches and assist with preparation and training of front-line support staff
Moderate travel (up to 15%)
Requirements
At least 5 years of commercial biotech/biomedical science industry experience preferred
Prior experience in an in-house or field support role preferred
Strong analytical, problem solving, and interpersonal skills
Clear vision and commitment to providing outstanding customer service
Working experience with SFDC and/or SAP; and familiarity with quality systems

Technical Support Scientist Resume Examples & Samples

Technical support and troubleshooting skills
Exposure to a wide range of scientific techniques
Advanced organizational skills and attention to detail
The ability to use your initiative when faced with an obstacle, while adhering to the quality system, is essential
The ability to work co-operatively and effectively with others to establish and maintain good working relationships
The highest levels of integrity in the successful completion of your work
The ability to represent the operations department on cross-functional teams and to establish and maintain good working relationships

Field Support Scientist Germany South Resume Examples & Samples

Working in close conjunction with the Account Managers and FSS team to provide support with demonstrations, grow sales and margin and to increase market share though effective promotion and selling efforts
Generate and develop sales and product awareness of LBS product portfolio directly through customer visits and product information, samples and customer trials
In collaboration with Account Manager colleagues, initiate and coordinate demos of LBS Instruments at customer sites
In-office application support including special purpose staining protocol development for specific customer requirements

Support Scientist Resume Examples & Samples

Provides support in performing routine analysis and method development by independently executing routine experiments
Applies scientific principles and techniques to exercises and experiments
Responsible for data collection and its correct analysis and prepares appropriate summaries
Generates documentation detailing established protocols and procedures in accordance with standards
Assures compliance of procedures to established protocols and quality standards
Participate in the execution of validation protocols
Organizes workload to meet project goals and understand priorities and completes assignments accordingly
B.S degree, biology, microbiology, medical technology
Theoretical knowledge of relevant techniques
Additional skills a plus - micro broth dilution, microbiology methods, sterile technique, experience with bacterial cultures, use of VITEK 2 products

Biochemical Support Scientist Resume Examples & Samples

Operate validated equipment as necessary for the reagent preparations group to support critical reagents and outgoing shipments for all BDS assays, including but not limited to PK and Anti-Drug Antibody assays
This position is expected to be 50% laboratory based
Follow day-to-day objectives and perform routine tasks according to established procedures
Act as an individual contributor with a high level of autonomy
Recommend modifications to existing techniques, processes, systems or programs
Convey basic messages related to assigned tasks through written and oral communication
Interact with immediate supervisor and other peers in the work group
Manage and prepare outgoing shipments to domestic and international partners on behalf of all BDS groups
Manage shipment and Mosaic eLab Inventory processes regarding a new, off-site BDS laboratory
Provide complete and compliant end-to-end documentation for all outgoing shipments
Assess biophysical and/or biochemical properties of assay reagents
Aliquot purified protein reagents and drug stocks; label with appropriate information
Log reagents compliantly into and out of an electronic inventory management system (Mosaic eLab Inventory Management System)
Submit data and outcomes to manager and follow directions on next steps
Operate laboratory equipment and instruments in adherence to laboratory SOPs and safety training
Follow standard operating procedures (SOPs) and suggest areas for improvement
Support accurate and compliant record keeping and experimental data integrity with the use of the Accelrys electronic lab notebook and standard databases
Contribute data and ideas in group meetings
At least 3 years of related experience

Systems Support Scientist Resume Examples & Samples

Act as liaison for VWR CIMs activities
Bachelor's degree in biology, chemistry, or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)
2 years of GMP experience, preferably in the laboratory setting, having had direct exposure to GMP laboratory instruments

Cell Culture Support Scientist Resume Examples & Samples

Routinely prepare media, solutions, buffer that involves tasks such as weighing/dispensing dry components and liquid aliquots
Supports cleaning activities for laboratory equipment
Setup, operation, and routine maintenance of bioreactors ranging in size from small volumes, 0.2 liters to 200 liters
Support a host of techniques to better understand cell culture, fermentation, purification, formulation and PAT processes and technologies
Support evaluation of different technologies spanning biopharm molecule manufacture for their potential use in development
Perform routine aseptic passaging in shake flasks as required
Recognizes and corrects errors for various laboratory operations/equipment prior to failure
Ability to troubleshoot problems and take corrective actions to solve problems or technical issues that arise within the laboratory
Support training members of the team in laboratory techniques and operation of equipment
Maintain lab supplies, equipment and order inventory
This individual will need to demonstrate the ability to meet additional requirements (i.e. standing for extended periods, moving heavy materials using safe practices, wearing necessary PPE etc.), as necessary
Maintain electronic and paper batch records
Monitor and independently act on processes to ensure consistency and reliability
Perform routine assays to evaluate key cell culture, fermentation, purification or reaction components
Record data in laboratory notebooks or in electronic lab notebooks
Support the collection, preparation, labeling, logging, delivery and appropriate storage of samples for analysis
Support purification, formulation, analytical labs or support other duties as assigned
Overall, this position requires coordinating and maintaining work schedules while exercising independent judgment
Supports other duties as assigned
Weekend work may occasionally be required with advanced notice
Bachelor's degree in Biochemistry, Biology, Chemical/Biochemical Engineering, Biomedical Engineering or equivalent
3 years Cell Culture Experience

Technical Support Scientist Resume Examples & Samples

The functions of this job include providing technical advice (pre-sales and post-sales) to our customers regarding the capabilities and appropriate uses of the Bioanalyzer and Tape Station instruments, troubleshooting and complaint management
In the course of performing these functions, the use of a digital database designed for the purpose of tracking and promptly resolving product issues will be required
Communicating with customers will primarily be via telephone, and email, so excellent communication and troubleshooting skills are required
The successful candidate will provide remote post-sales bio-technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customers as well as proactive preventive actions
May leverage post sales interactions with customers to probe and qualify further revenue opportunities
May provide highly qualified leads to Sales and Marketing
Determines and develops approaches to assignments
Leads projects requiring coordination with other departments, customers
Solves a broad range of problems of varying scope and complexity

Technical Support Scientist Resume Examples & Samples

Contribute to the ongoing development of a troubleshooting guide to capture lessons learned and solutions to cases
Utilize Pacific Biosciences analysis tools and also open source academic tools to support customer projects for target applications
Outstanding interpersonal skills
Ability to balance several projects and customers concurrently

Associate Field Support Scientist, Proteomics Resume Examples & Samples

Work with senior members of the Center of Excellence to develop and update educational content for customer training in the form of videos, seminars, training manuals etc
Assist in planning and participate in educational or User meeting events
Build new customer advocates from newly completed sales

Senior Bioinformatics Support Scientist Resume Examples & Samples

Work closely with in-house technical support and field support teams to resolve customer problems
Troubleshoot issues related to software performance
Assist customers with and provide analysis of customer data
Handle problem recognition, analysis, resolution, and follow up for complex problems
Promote and sustain product usage through technical presentations and demonstrations including pre-sales support
Work closely with the sales team and marketing teams, providing bioinformatics expertize during the sales cycle
Develop, coordinate and conduct both basic and advanced informatics training and seminars for customers and staff
Work on key projects requiring bioinformatics expertize
Actively participate in product development teams capturing customer needs and feature requests, support of customer beta tests, and development of training and documentation prior to product launch

Field Support Scientist Benelux Resume Examples & Samples

Whilst a Degree in a Life Sciences, or equivalent, is nice to have, of equal value is strong experience in the histology processing & advanced staining field
High level of experience and knowledge in histopathology and immunohistochemistry
In depth understanding of the requirements and the importance to follow procedures and process as it is a highly regulated sector by the FDA and other governmental bodies
Works with integrity and understands compliance requirements
The ability to liaise with fellow Field Support Scientists, sales team and management within the Business Division – working in collaboration as a team
Strong commercial awareness at the same time as being a technical troubleshooter
Strong leadership and communications – sound business acumen
Integrity/Do What It Takes
Convert the Demo – Sales Count
Willingness to travel around 50-70% of the time
Effective Time Management and Personal Organization
Do It Now/Time Is the Enemy
Tactical and Strategic
Details Count
High customer focus
Patient and analytical approach to troubleshooting
Bilingual Dutch and French speaking
Continuous Improvement, Don’t accept the status quo
Leadership and Teamwork

Field Support Scientist Resume Examples & Samples

Reagents Sales
Customer Acquisition and business development
Product Demonstration and Negotiation
Support Account Managers and Sales teams
Market & Competitor Research to identify potential new customers
Provide Customer Training and Support

Research Support Scientist Resume Examples & Samples

Collaborating with the PI, direct research projects concerning biologically based eradication strategies for Globodera pallida
Developing and implement research that would lead to development of potato germplasm with resistance to PCN, and to increased understanding of the biology of Globodera spp that contribute to interactions with its host
Conducting independent and cooperative research to characterize the genetic basis and isolate the genetic defenses from Solanum sisymbriifolium, a plant known to be immune to potato cyst nematodes, for development of resistance to PCN in potato cultivars relevant to Northwest potato production
The assignment is to use molecular genetics and genomic approaches to study expression, regulation and function of genes associated with G. pallida resistance
Handling other research needs in the Pale Cyst Nematode Project as directed by the PI
Conducting experiments, perform and/or supervise the necessary laboratory activities for understanding non-host/host interactions contributing to nematode parasitism
Publishing research findings in peer-reviewed journals
Presenting research findings at conferences, gather knowledge to support further work
Assisting in communicating and other research personnel on collaborative projects involving the Pale Cyst Nematode Project
Representing the University of Idaho in meetings with scientists from UI and other institutions, and stakeholders
Representing the University of Idaho at regional, national and international nematology and plant pathology meetings
Ensuring that responsibilities within internal processes such as health and safety guidelines, and quarantine requirements are robustly met by all research team members
Assisting in other duties as assigned by the PI

Associate Lab Support Scientist Resume Examples & Samples

Prepare for and participate in supporting LCMS product demonstrations showcasing Thermo Scientific’s state of the art mass spectrometry products (QQQ and Orbitrap family)
Learn to demonstrate routine small molecule applications for customers
Perform routine maintenance on Mass Spectrometry equipment as appropriate
Minimum of a BS. in Chemistry or a Bioscience or equivalent. Advanced degree preferred
1+ years of hands on LCMS experience
An understanding of small molecule and /or protein LCMS workflows and associated informatics is required
Experience with LCMS instrumentation either qualitative or quantitative
Requires good communication skills including verbal and written
Good project and time management skills required
Must be willing and able to travel (up to 15%)
Minimum of a BS education in science with LCMS experience
Previous experience on Thermo Scientific MS instrumentation preferred but not essential
Knowledge of liquid chromatography and Mass Spectrometry principles and instruments
Knowledge of small molecule quantitative and qualitative workflows and associated informatics
Experience with Microsoft’s basic software (Word, Excel, PowerPoint)

Systems Support Scientist Resume Examples & Samples

Excellent communication, organization and computer skills
Liaison between PE/CBRE and client
Lab instrument Inventory management
Preventative maintenance scheduling
Maximo knowledge

Field Support Scientist Resume Examples & Samples

Partner with sales staff to answer questions regarding Promega products and technologies. Partner with corporate Technical Service to report customer feedback, report incidents and to collaborate to address customer inquiries. Provide pre- and post-sale support as needed. Will be responsible for presenting commercial materials around products and services (positioning, standardizing demos, competitor knowledge and how to handle demos and questions around these topics)
Work cooperatively with Promega Sales, Technical Support and Marketing colleagues to coordinate and schedule in field demonstrations, and actively provide feedback regarding customer requirements, demo success, general product improvements and customer perceptions of competitor product offerings and how Promega products compare. Proactive engagement of customers and FAS (sales), etc., in demos and meetings to refine existing and future products and services in conjunction with the commercial team. Provide feedback in a regular and impactful way
Perform application experiments on Promega products as assigned based on customer inquiries/concerns and corporate need. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation and integration. Maintain clear and complete records of laboratory procedures and communicate results. Core focus of Field Support Scientist (FSS) work will be on automated liquid handling instrumentation, reagents, application workflows and sample type/s
Work cooperatively and effectively with Promega departments, Branches and staff (Life Science Products and Services, Sales (FAS), Global Marketing, Technical Support, R&D, SAS, etc.) as required to support improvements in the design, application, sales and support of Promega products and processes
Keep abreast of new technologies and stay current in technical knowledge in order to provide recommendations and troubleshoot technical questions from customers. Provide information to customers in a positive and professional manner
Provide product training to existing and newly hired employees as needed
Automated liquid handling skills, which requires liquid handling script generation/optimization from manual methods to automated liquid handling instrumentation while supporting automated standard and custom solutions
Technical competency with the ability to stay current in technical knowledge as related to Promega products and related applications
BS/MS/PhD degree in molecular biology, cell biology, protein biochemistry or related life science area
Expertise using laboratory equipment and automated liquid handling instrumentation is necessary
Minimum 3 years “at the bench” industry lab experience and proven knowledge and understanding of core applications in molecular biology, cell biology, protein biochemistry, nucleic acid purification in a life science, pharmaceutical, academic or clinical setting
Prior experience in a position requiring customer interaction and product support within the life science and pharmaceutical or clinical industry (Technical Service, Sales, Marketing, Product Management, etc.)
Excellent verbal and written communication skills. Communicate with customers and staff via telephone, email and in person. Can write detailed instructions and reports effectively
Computer experience using programs including, but not limited to, Beckman/Hamilton/Tecan automated liquid handling software, Windows, Word, Excel and PowerPoint. In addition, ability to learn and use new programs as needed. Experience with internet technology also desirable
Ability to create and deliver technical presentations, seminars and support materials for demonstrations and general product support. Previous teaching or technical training a plus
Proven conflict resolution and negotiation skills
Deep customer knowledge and relationships with thought leaders
Ability to wear safety equipment and follow safety guidelines while in the laboratory
Ability to lift and move packages weighing up to 50 lbs. required
Ability and willingness to maintain a travel schedule up to 50%, occasionally on short notice

Genomics Technical Support Scientist Resume Examples & Samples

Delivering product training as directed by Remote Technical Support Manager
Maintaining and updating the database
Participating to customer visits, product/ trade shows, if required
Supporting Webinar/ Seminar programs
Engaging with global Scientific Support team
A minimum of a Bachelor degree in Biology or similar
At least 2 years' experience with laboratory research (with experience in MicroArray or NGS)
Experience in data analysis is considered as an advantage
Experience in complaint management is an advantage
Experience with Microsoft Office package (MS Word, PowerPoint and Excel)
Fluent in English and German (written and verbal). Any additional language is an advantage
Excellent interpersonal skills, with a demonstrated ability to work in the Remote Support team environment as well as independently
Ability to communicate effectively at various levels, within and outside the company

Field Support Scientist Resume Examples & Samples

Provide post-sales technical and application assistance in response to customer enquiries (both internal and external), including education, training and on-site visits
Provide post-sales support of recently installed Orbitrap systems in in the Protein Mass Spectrometry market with an emphasis on proteomics, biomarker discovery, protein ID and protein characterization
Assist with customer demonstrations as appropriate
Prepare and present technical seminars to existing and potential customers, either as part of the sales process or at organized events
Deepen and broaden Thermo Fisher Scientific’s customer relationships with key scientific and educational leaders

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