Support Scientist Job Description
Support scientist
provides in vivo pharmacology expertise to project teams during the discovery and development phases of biologics and small molecule drug discovery programs.
Support Scientist Duties & Responsibilities
To write an effective support scientist job description, begin by listing detailed duties, responsibilities and expectations. We have included support scientist job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinate with Sales to provide accounts with the scientific and product support necessary to accelerate the sales process, increase success rates of product evaluation and provide continued post-sale technical support troubleshooting
Develop test plans to validate product performance
Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, assisting with product selection, experimental design, workflow optimization
Write and edit data summaries, technical reports, study protocols and manufacturing procedures
Assist customers with Experimental Design, Software installation/upgrade, and Data Analysis questions or complaints in a timely manner
Assist customers with Experimental Design, Molecular Biology, and Sample Preparation questions or complaints in a timely manner
Providing analytical support to business partners as appropriate
Conduct business in a manner that will protect human health, safety and the environment by complying with all applicable EHS laws, the Abbott Global & Technical Standards
Support/manage and develop training strategies for the field service team on existing and new software platforms
Develop and support triage process around LC/MS/MS application (customer workflow support)
Support Scientist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Scientist
List any licenses or certifications required by the position: BAR, AALAS, ASCP, AI
Education for Support Scientist
Typically a job would require a certain level of education.
Employers hiring for the support scientist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Chemistry, Technical, Biology, Biochemistry, Science, Engineering, Life Sciences, Molecular Biology, Life Science
Skills for Support Scientist
Desired skills for support scientist include:
Process design
Product
Standardization
Performance anchors and modes of control
Medical Affairs staff priorities and business practices to respond to issues
Requests as authorized
GMPs as applied to manufacturing of biologics and vaccines
Genomics
MES and SAP
Small molecule quantitative and qualitative workflows and associated informatics
Desired experience for support scientist includes:
Provide feedback to the diagnostic modelers on troubleshooting LC/MS/MS applications
Develop and deliver training on software functionality and how it is positioned (for sale) in the different market spaces
Support and train team members to independently deliver key application and software initiatives training
Develop instructor-led and online training course material to transfer relevant knowledge to Field Service Engineers and service sales
Work with escalation team to resolve customer issues as it pertains to customer application
3 to 5 years’ experience in sample prep and method development on mass spec applications with a solid understanding of chromatography
Support Scientist Examples
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Support Scientist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support scientist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support scientist
- Apply your knowledge and experience to the interpretation of your own results to routinely identify, understand and solve problems that may occur in your work
- A strong element of teamwork with colleagues in Medicinal Chemistry and Scale Up Chemistry Group is essential
- Develop and expand knowledge of your area of chemistry through appropriate reading and attendance at courses and external meetings
- Produce and accurately record all results to agreed Company standards
- Contribute to the maintenance of a safe and effective environment by setting high personal standards and complying with all Company HSE codes of practice
- Key person for all scientific questions related to Cardiovascular diseases
- Knowledge in musculoskeletal diseases
- Evaluation of scientific and analytical aspects of biochemical markers
- Preparation of scientific or analytical slides for capabilities or customer presentations
- Preparation of sales documents and manuals
Qualifications for support scientist
- Advanced skills in PowerPoint, Excel, Word, or other software used to develop training
- Stretch oriented – embraces and thrives on challenge and continuous change
- Enjoys working with skilled professionals from other countries and cultures
- Experience as a teacher/ presenter/ comfortable in front of people/ can talk to all levels in the organization
- Hadoop experience, including HIVE, PIG, Sqoop, Hbase
- A relevant Ph.D
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Support Scientist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support scientist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support scientist
- Remain abreast of new developments in biochemical markers
- Assist in the planning of scientific projects
- Troubleshoot calibrators, controls, and reagents testing issues
- Quality Documentation - Assist in radar data analysis, tracking, reporting, and resolution of problems through the use of Data Quality Problem Reports (DQPR) and Data Quality Reports (DQR)
- Problem Resolution - Assist in documenting feedback, questions, and concerns from principal investigators (PI) and end users of radar data
- Travel (25%) to work in the field with Sales Specialists to attend meetings with key customers
- Lead and develop the execution of laboratory scientific support including communicating with and providing guidance on relevant test data to stakeholders
- Oversee scientific support of inquiries from other departments and clients requesting specific laboratory information
- Initiate, lead and communicate on a scientific level with Scientific Directors, Technical Services, Lab Operations, Strategic Pricing, Sales and Marketing, global organizational colleagues, System Compliance Office, and external manufacturers on matters related to Scientific Support of client studies on both a regional and global basis
- Provide pro-active communication and direction to Pharma and biotech clients to maximize optimum test menus for current and future studies
Qualifications for support scientist
- Proven experience managing complex tasks including project management
- Highly skilled and motivated synthetic organic chemist with a track record of delivering complex organic molecules
- Biotech experience including experience in an external customer facing role preferred
- Excellent understanding of bioinformatics/genetics and experimental design
- Experience with a broad range of common NextGenSequencing analysis packages and workflows tools such as BaseSpace, Isaac, Tuxedo Suite, BWA, Galaxy, is highly preferred
- Demonstrated ability to rapidly learn new software tools
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Support Scientist Job Description
Job Description Example
Our company is growing rapidly and is looking for a support scientist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support scientist
- Work with cross-functional teams to ensure supportability of new product releases
- Collaborate with Project Managers to address client requests and concerns
- Assist in identifying appropriate external vendors when necessary and laboratory testing requirements as directed by management in order to prevent delays and meet timeline commitments
- Oversee identification and coordination of laboratory testing (including assessment and applicability of moderate/highly complex analyses/tests) as defined in clinical protocols with existing laboratory tests or need to develop and validate new tests per many different functional service areas
- Review standard operating procedures (SOPs) and provide feedback as required to improve process and workflow efficiencies
- Develop a good understanding of Q2 Solutions business and build relationships with clinical scientists at other sites, particularly, Atlanta, Edinburgh and Hounslow (UK)
- Support Scientific Managers in preparation for presentations to internal and external customers
- Develop a good understanding of Q2 Solutions business and build relationships with clinical scientists at other sites, particularly, Valencia, Atlanta, Edinburgh and Hounslow (UK)
- Aliquot purified protein reagents and drug stocks
- Documentation management for multiple programs
Qualifications for support scientist
- Our instruments typically exist in a mixed Windows/Linux environment, so ability to deal with networking and troubleshooting in a Windows context is frequently helpful
- A minimum of a Bachelor's degree plus a minimum of 5 years of consumer industry work experience OR a Master’s with 4+ years of consumer industry experience OR a PhD and consumer industry experience is required
- A degree in chemical/biochemical engineering or chemistry is preferred
- Strong written and oral presentation skills are required
- This position is located in Skillman, NJ and may require up to 20% travel in North AmericaR&D Engineering (R&D)
- Self-starter and able to work independently on projects and strive to meet tight deadlines leading a small team working on other project/instrument support activities
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Support Scientist Job Description
Job Description Example
Our growing company is looking for a support scientist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support scientist
- To schedule analytical testing in line with requests from customer departments and project priority
- To ensure control charting and all quality standards associated with release of the results is maintained
- To ensure timely reporting of results
- To regularly meet with representatives from customer departments, Analytical Expert Teams and PDET's where appropriate to assist with coordinating testing and obtaining feedback
- To assist to implement the Electronic Lab Notebook (ELN) and maintain its use
- Assist to troubleshoot test methods/assays comprising the following skill sets and techniques - HPLC based assays, ELISA, electrophoretic assays, amino acid compositional analysis, glycan analysis, Biological activity assays
- Implement and support quality systems within Bioanalytical Sciences, and ensure department compliance with all GSP and GMP standards, as appropriate
- Perform these assays as a service to external/internal clients as required and report results
- Play a role in the Technical Transfer of methods in and out of D831
- Be responsible for the supervision of a team of Associate Scientists and Scientists
Qualifications for support scientist
- Bachelor's Degree in a biological science required, Master's Degree or Ph.D
- General knowledge of clinical laboratory regulations, GxP and /or ICH guidelines
- Bachelor’s degree in life sciences or relevant field and two to three (2-3) years relevant clinical laboratory experience
- Medical Technologist background/certification is preferred
- Extensive use of the telephone and face-to-face communications, which requires the accurate perception of speech
- Interacting and collaborating with many different internal colleagues (multi-tasking) to complete work under short timelines
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Support Scientist Job Description
Job Description Example
Our innovative and growing company is hiring for a support scientist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support scientist
- To write scientific protocols and reports
- Design, manage and execute project task per established timeline
- Prepare or approve technical memos, reports, analyzes and summarizes data, and recommends conclusions based on scientific rationale
- Design methods to efficiently carry out planned experimentation
- Execute requirements of the planned experimental design
- Manage, troubleshoot, and make recommendations based on the results of the planned experimentation and investigations
- Conduct interdependent partnering with cross-functional peer group and management
- To carry out customer compliant assessments within agreed timescales
- Calibrate and maintain analytical equipment
- Carry out qualitative and quantitative analysis of antibiotic powders and solid dose forms using a wide range of analytical techniques
Qualifications for support scientist
- Requires a M.Sc
- Experience with Network TCP/IP, Firewalls, Active Directory, a must
- This position will use of numerous analytical tools used for small molecule analysis, such as HPLC, and possibly some GC in a support role to the Topical (Dermal) Formulation group
- Proven ability to independently troubleshoot LC/MS/MS configurations including hardware, software, and application
- Hands-on experience with Molecular Devices’ SpectraMax microplate readers
- Extensive use of keyboard requiring repetitive motion of fingers and sitting for long periods of time