Supervisor Environmental Services Resume Samples

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R Schinner

Reinhold

Schinner

3000 Otilia Forest

Dallas

+1 (555) 104 0634

3000 Otilia Forest

Dallas

Phone

p +1 (555) 104 0634

Experience Experience

Dallas, TX

Supervisor Environmental Services

Dallas, TX

Powlowski Inc

Dallas, TX

Supervisor Environmental Services

Assists the Director and Senior Manager with the direction and implementation of the department's in-service training programs, facilitating and documenting on-the-job training and supporting staff development
Provide recommendations to improve speed, quality and effectiveness of the department procedures
Assesses the work environment, products/equipment, and processes to develop and maintain a safe work environment. Ensures timely completion of documentation relating to workplace safety and employee accidents. Leads the ESD Operational Safety and Health Committee
Assists in plans for improving work methods and schedules. Helps to direct training programs and demonstrates new equipment and methods and provides on-the-job training
Monitors and inspects employees work performance to ensure standards are maintained. Assigns and distributes work to staff. Establishes and coordinates employee work schedule to assure necessary staff coverage
Interacts with customer departments to plan, evaluate and coordinate the activities of the Environmental Services Department. Adjusts programs as necessary to enhance service delivery. Develops and maintains effective working relationships with hospital staff on all levels
Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars

Boston, MA

Supervisor, Environmental Services

Boston, MA

Kemmer-Cummings

Boston, MA

Supervisor, Environmental Services

Performance Improvement: Participates in operational performance improvement initiatives and engages in professional development activities
Adheres to the standards identified in the Medical Center¿s Organizational & Managerial Competencies
Staff Supervision:Directs and supervises activities of staff in assigned area. Orients, trains, and evaluates the performance of staff
Perform assigned duties in case of internal and external disasters, and fires/drills
Implements programs, policies, and processes that meet agreed upon performance goals
Effectively manages labor so that all departmental duties and responsibilities are achieved and productivity targets met
Provide all legitimate requests within facility are met immediately, giving the department a high reputation for service

present

Philadelphia, PA

AHD Supervisor, Environmental Services PB

Philadelphia, PA

Green, Luettgen and Feil

present

Philadelphia, PA

AHD Supervisor, Environmental Services PB

present

Manages human resource functions including, in part: recruiting, hiring, orienting, evaluating, counseling and disciplining up to 4 Supervisors and 175 staff. Manages employee worktime and employment data through Kronos/MSS payroll/data system. Functions as liaison between subordinate supervisors and the Human Resources Department. Counsels supervisors regarding employee relations issues, policies and strategies
Facilitates quality assurance initiatives to monitor service delivery and determine opportunities for improvement. Performs QA inspections & manages supervisory implementation of quality assurance inspection program to ensure compliance and effectiveness. Reviews patient feedback data monthly and quarterly trends, developing recommendations and working with department leadership to identify goals & implement service enhancement interventions
Provides recommendations to improve speed, quality and effectiveness of the department procedures
Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Supports department and division management goals, encouraging a positive work environment that supports high productivity and job satisfaction. Provides & documents timely performance feedback to subordinates to identify improvement opportunities and/or recognize/reinforce superlative job performance
Tours areas of responsibility several times daily to ensure that standards of cleaning and targeted performance standards are met. Proactively addresses opportunities for improvement of service delivery
Conducts and documents regular staff meetings; communicating policy/procedure changes, operational updates, and team problem solving. Encourages and supports staff input to encourage an inclusive work environment

Education Education

Bachelor’s Degree in Business Administration

Ohio University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to use working knowledge of working environment to meet established goals and objectives
Basic knowledge of computer and all housekeeping equipment
Ability to train employees on all cleaning equipment
Ability to maintain organization in a changing environment
Ability to multi-tasks and establish priorities
Possess a thorough knowledge of contract administration and office procedures
Ability to speak and write English to the extent necessary for safe and efficient performance of the job
Ability to train, lead, motivate and supervise personnel
Ability to communicate both written and oral, with a diverse employee group and all levels of
Stress Tolerance – Maintains stable performance under pressure

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Supervisor Environmental Services Resume Examples & Samples

Responsible for the administration of the department in absence of the Director and Senior Manager
Supports department and division management goals, encouraging a positive work environment that supports high productivity and job satisfaction. Provides & documents timely performance feedback to subordinates to identify improvement opportunities and/or recognize/reinforce superlative job performance
Tours areas of responsibility several times daily to ensure that standards of cleaning and targeted performance standards are met. Proactively addresses opportunities for improvement of service delivery
May be present in secure medication storage areas and are allowed incidental access to medications
Assists the Director and Senior Manager with the direction and implementation of the department's in-service training programs, facilitating and documenting on-the-job training and supporting staff development
Monitors finishes and appearance of the physical facility and facilitates corrections as appropriate (painting, repairs, furnishings, finishes, etc)

Supervisor Environmental Services Resume Examples & Samples

Continuously inspects assigned areas to ensure high quality of cleaning and maintenance is being performed
Coordinates and provides orientation, education and training
Improves procedures and processes
May be assigned to cover shifts in the event of staffing gaps including vacancies
Excellent communication and interpersonal skills required

Supervisor Environmental Services Resume Examples & Samples

Ensures compliance with federal, state, and local regulations
Coordinates, schedules, and conducts employee training/development necessary to meet established performance standards, teamwork, and service criteria
In collaboration with human resources, manages labor relations activities of the department and ensures compliance with local contracts
Minimum one (1) year of environmental services experience in a health care environment required or completion of a certification program within the first twelve (12) months of employment required
Minimum two (2) years of experience in a lead or supervisory position preferred
American Society for Healthcare Environmental Services (ASHES) or International Executive Housekeepers Association (EHA) Certification preferred

Supervisor Environmental Services Resume Examples & Samples

Monitors, maintains, and controls inventory of supplies and equipment. Creates requisitions for new and replacement supplies. Evaluates new supplies and equipment and recommends products based on technological improvements, upgrade methodology, and/or cost-effectiveness
Keeps abreast of clinic activities affecting transport of patients, medical records, lab x-rays, etc., as appropriate
Assists in budget preparation. Promotes effective use of resources
Prepares, reviews, and monitors daily and weekly assignment schedules to ensure adequate coverage. Ensures adequate and timely services are provided
Inspects assigned area regularly. Determines and ensures instructions are properly followed and safety rules observed. As appropriate, ensures infection control and safety policies and procedures are followed. Inspects hospital and clinic premises and equipment
Inspects and evaluates equipment and furnishings for unusual and/or unsafe conditions. Initiates work order requisitions for maintenance as needed
Instructs personnel in use of new equipment. Provides efficient and effective methods for maintaining medical center and clinics
Gathers, compiles, and records data and information for routine or special reports. Maintains employee records
Participates in and contributes to programs, committees, or projects designed to improve quality of service and employee productivity
As appropriate, monitors and maintains policies and procedures on bio-hazardous waste and destruction of confidential records
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Two years environmental services, care delivery, patient transportation, clinic support or business processes experience as related to area of responsibility
Bachelor's degree in business administration or related field; or equivalent related experience
Demonstrated knowledge of infection control, safety, and security regulations in a healthcare setting
Demonstrated knowledge of and skill in decision making, customer service, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication
Supervisory/lead or project management experience
Teaching and conducting in-services experience

Supervisor, Environmental Services Resume Examples & Samples

Supervises staff concerning overall areas of responsibility which include quality standards, department policies and procedures, and service levels
Performs area inspections with assigned EVES staff, to evaluate/monitor performance, customer satisfaction, and infection control program compliance
Ensures general inspections are completed daily and formal inspections are completed monthly in all building areas
Supervises grounds keeping employees (if applicable) to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to
Assists in monitoring the budget
Researches and resolves variances; identifies and recommends opportunities to decrease costs and increase service levels
Provides ancillary support for scheduling and coordination of conference room setups, audio-visual equipment supervision
Manages and maintains inventory supplies with established par levels
Minimum three (3) years of environmental services experience required
Minimum three (3) years of experience working with bargaining units and contract interpretation preferred
Bachelors preferred

Supervisor Environmental Services Linen Resume Examples & Samples

Obtains BLS certification within 60 days and maintains active status
Problem solving and good communication skills required
Must possess math skills to allow for working with units of measure, fractions and calculation of percentages
Pleasant people-oriented personality

Supervisor Environmental Services Resume Examples & Samples

We recognize and affirm the unique and intrinsic worth of each individual
We treat all those we serve with compassion and kindness
We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity

Supervisor Environmental Services Resume Examples & Samples

1-3 Years of experience in an EVS setting
Ability to read and comprehend written instructions
Strong customer service skills required
Strong verbal and and interpersonal skills required
Must be organized with attention to detail
Ability to manage stress and handle multiple priorities
May be exposed to communicable diseases, blood, and body fluids

Supervisor Environmental Services Resume Examples & Samples

Three years of supervisor experience in healthcare preferred
Energy – Maintains high levels of activity or productivity; sustaining long working hours when necessary
Stress Tolerance – Maintains stable performance under pressure
Communication – Communicate clearly, proactively, and concisely with all key stakeholders, customers, and management

Supervisor Environmental Services Resume Examples & Samples

Develops and implements department operational systems, policies and procedures for all department services
Responsible for the efficient and effective utilization of assigned personnel and equipment in carrying out department operations and maintaining quality of standardized practices
Responsible for the development of the staff and volunteers through instruction, direct training and in-service follow-up, providing direction, coordinating and reviewing their activities
Responsible for personnel administration including performance evaluations, work schedules, time schedules, payroll time recording process, and policy administration
Communicates with all ancillary departments to facilitate and improve all services and protocols
Responsible for department quality assurance and process improvement activities including adherence to all regulatory and accreditation guidelines
Monitors all department activities and performs periodic maintenance and reporting of systems to ensure consistent productivity and quality service
Degree and three (3) years experience in respective field
Current Pennsylvania driver’s license
CPR certification
Three (3) years of experience in a hospital setting
Strong supervisory administrative skills
Two (2) years of experience in a hospital environmental services setting

Supervisor, Environmental Services Resume Examples & Samples

Staff Supervision:Directs and supervises activities of staff in assigned area. Orients, trains, and evaluates the performance of staff
Operations:Supervises area operations and prioritizes workflow to meet the needs of the department and ensure efficient and financially sound operations
Supply Management:Ensures sufficient supplies are available to meet the needs of the department
Quality Assurance/Regulatory Compliance:Monitors and enforces compliance to departmental standards and regulatory requirements
Performance Improvement: Participates in operational performance improvement initiatives and engages in professional development activities
Associate Degree or relevant equivalent experience
Five (5) years of supervisory experience
Two (2) years of Environmental Service experience
Expert knowledge of Environmental Services Equipment Operation
Intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint) and email applications
Must be able to handle stressful situations
Must be able to stand, walk and/or continuously move around; ability to push, pull, lift and/or carry heavy objects (20lbs or more) without the aid of physical devices. Visual ability to monitor instructions and computers, distinguish characters (letters, numbers) observe physical characteristics

Supervisor Environmental Services Resume Examples & Samples

Schedule employees work on a daily basis including assignments, days off, PTO requests and all other scheduling issues
Maintain all employee payroll records and attendance sheets
Complete staff appraisals timely in conjunction with the Director
Coordinate meeting room set ups efficiently
Assist in the solution and operation and strategic problems, resolution of conflict and the constructive administration of change
Assists in the process of review, recommendations, implementation and monitoring of department FTE budget
Maintain an inventory of cleaning materials, supplies and equipment and requisitions for replacement of depleted items and those in need of repair
Assumes supervisory responsibility in the absence of the department Director
Oversees training of employees and conducts in-services, evidenced by sign-in sheets
Respond to all pages within five minutes
Demonstrates an understanding of and models the mission and core values of Presence Health Care through behavior and attitude
Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars
Basic knowledge of computer and all housekeeping equipment
Ability to speak and write English to the extent necessary for safe and efficient performance of the job

Supervisor Environmental Services Resume Examples & Samples

Three years supervision in housekeeping/environmental services in the Healthcare, Hospitality or Class A Commercial field. Experience using computers
Ability to train, lead, motivate and supervise personnel
Ability to communicate both written and oral, with a diverse employee group and all levels of
Ability to train employees on all cleaning equipment
Computer skills to include: Microsoft Office (Outlook, Word & Excel)

Supervisor Environmental Services Resume Examples & Samples

Round floors, closely monitor employees to obtain expected productivity levels as well as quality of work and ensure patient care centers are maintained to the highest levels in order to achieve optimum HCAPS scores
Responsible for conducting quality checks in all areas, patient rooms, and common areas
Responsible for daily departmental activities utilizing available resources
Attends Bed Board meetings to get a clear picture of census, discharges, admissions, and any other activity in the hospital
Assists in preparing daily assignments and adjusts routine when needed to ensure all areas are staffed and cleaned properly
Checks daily census and assigns staff accordingly to maximize productivity
Resolved problems arising from patient and staff complaints documenting action taken and communicates to the Director/Manger and fellow staff members
Communicates effectively with Nursing regarding staff assignments
Coordinates with the Nursing Supervisor to set priorities and redistribute work stemming from a high occurrence of transfers and discharges
Ensures that all areas are kept on a regular cleaning routine as documents by the position checklist
Three years of supervisor experience in healthcare food and nutrition services preferred

Supervisor Environmental Services Resume Examples & Samples

Assists in plans for improving work methods and schedules. Helps to direct training programs and demonstrates new equipment and methods and provides on-the-job training
Monitors and inspects employees work performance to ensure standards are maintained. Assigns and distributes work to staff. Establishes and coordinates employee work schedule to assure necessary staff coverage
Works closely with nursing staff to ensure that requests are processed on a timely and accurate basis
Assists in the supervisory function of linen distribution and collection
Resolves complaints as required, reports and seeks guidance from the Operations Manager
Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
High School diploma or GED required. Bachelor's degree preferred
3-5 years related work experience required and 1-3 years supervisory/management experience required
Demonstrated experience communicating with direct reports and employees from at all levels of an organization
Strong attention to detail regarding housekeeping
Strong customer service and communications skills
Bi-lingual proficiency in Spanish or Haitian Creole a plus
Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner

Supervisor, Environmental Services Resume Examples & Samples

Supervise an Environmental Services operation that produces a sparkling clean, hygienic, and safe environment that is patient-centered, sustainable (i.e. employs “green cleaning” and integrated pest management), aligned with customer demands, and yields great results measured by patient satisfaction scores and internal key performance indicators within the approved budget
Actively engages staff, colleagues, associates and guests to assure consistently high levels of productivity and satisfaction
Actively promotes and facilitates a culture of service and operational excellence while also modeling those behaviors
Stays abreast of best practices in Healthcare Environmental Services and Infection Control in order to be a local subject matter expert
Implements programs, policies, and processes that meet agreed upon performance goals
Effectively manages labor so that all departmental duties and responsibilities are achieved and productivity targets met
Functions as a working supervisor and performs the duties of the Environmental Services Aide, as needed, to demonstrate proper procedure
Equivalent to high school diploma or GED; basic employment skills
Minimum one year environment/housekeeping experience
Minimum one year of supervisory experience

Supervisor, Environmental Services Resume Examples & Samples

Reviews daily staffing to ensure adequate coverage for all areas of responsibility
Accesses the Teletracking (bed tracking) system to prepare for the assignment and distribution of pagers; logs onto the Teletracking system at specific times to obtain updates
The a.m. supervisor reviews special events board and assigns event set ups
Conducts environmental rounds in areas of responsibility, paying particular attention to restrooms and corridors; ensures that there is full compliance with standards of cleanliness and that needed equipment and supplies are available
Conducts random inspections, documenting a minimum of seven per day
Coaches staff based on inspection findings
Directs and supervises that work activities of staff in areas of responsibility; assigns and schedules all special projects as needed
Reviews staffing levels for the following day to ensure adequate staffing coverage
Confers with supervisor of next shift to communicate any outstanding issues and to report on overall conditions
Conducts training in HackensackUMC¿s Environmental Services cleaning policies and procedures for new hires and incumbent staff
Tracks and ensures completion of all required learning requirements of all direct reports
Works with appropriate HUMC departments and leaders to deliver all assigned projects
Adheres to the standards identified in the Medical Center¿s Organizational & Managerial Competencies
Associate's Degree or equivalent years of work experience
Minimum of 3 years of environmental service or housekeeping experience
Reads and writes in the English language
Familiar with cleaning protocols of the various isolation types

Supervisor Environmental Services Resume Examples & Samples

Three (3) years of experience in a housekeeping department, with at least one (1) year of experience in a supervisory experience in a housekeeping environment
Ability to interact with people of all ages in a diverse and multicultural environment with respect and consideration
Knowledge of Microsoft Work and Excel in an asset

Supervisor Environmental Services Resume Examples & Samples

Inspects assigned areas, observing and evaluating compliance with department and regulatory agency procedures and quality standards
Interacts with patients, contractors, management and other members of various departments to ensure proper coordination of efforts, safety, cleanliness of assigned areas
Conducts training sessions with environmental services personnel regularly and assigned by the manager
Provides education and instruction for new associates. Identifies, develops and implements continuing education for all departmental staff

AHD Supervisor, Environmental Services PB Resume Examples & Samples

Assigns tasks to employees and adjusts assignments to cover absenteeism or emergency situations
Assists in the development and implementation of departmental policies and procedures and standards of work performance
Assist in the training of new employees by means of demonstration of the use of each cleaning agent and appliance, by assigning them to work with experienced employees, or through classroom structure
Assists the EVS Manager and facility Administrator in making up work assignments and in determining placement of employees. Prepares work schedules and makes reassignments to cover vacations, sick leave and days off
Assists the EVS Manager and facility Administrator in meeting compliance with local, state, and federal regulations
Inspects employee work area for adequate performance, and informs employee of work that needs to be completed daily. Compiles inspection report data and findings monthly or as requested by EVS Manager or facility Administrator. Provides a written report and implements a plan of correction with ongoing reporting compliance
Investigates complaints from other departments and implements policies and procedures as needed
Maintains a current inventory of supplies and equipment, and assures all staff are provided with the supplies and equipment needed to complete their tasks
Represents and participates in committees and task forces as assigned by EVS Manager or facility Administrator
Reviews and evaluates the work of individual employees, this includes responsibility for implementing disciplinary action, suspensions, sick leave monitoring, inadequate work performance, etc. Participates in hiring process

Supervisor Environmental Services Resume Examples & Samples

Assists with the general activities of the department such as orienting new staff, providing guidance on day-to-day duties as necessary,
Assisting with hiring and disciplining as necessary and conducting meetings
The Environmental Services Supervisor is responsible for the operations of Housekeeping, Linen Services, Waste, and Transport
Assigns, directs and oversees activities of the department (Project team/Evening Shifts) working in close contact with the OPS Manager/Director
Schedules all employees to provide adequate coverage of department assignments, cleaning/linen service schedules, etc. to expedite work
Makes rounds and inspects throughout the day to ensure that employees are performing job duties efficiently and up to departmental standards
Orients and trains employees on proper techniques for cleaning, mopping, discharge cleaning, stripping and finishing etc
Recommends and assists in hiring employees, handling grievances, corrective action, work scheduling, vacations, transfers, etc
Works with the OPS Manager/Director on preparation of daily action plans and special cleaning tasks
Keeps adequate stock of cleaning supplies and ordering of supplies
Responsible for the cleaning and upkeep of equipment
Answers promptly to page/phone system and acts accordingly, prioritizing requests according to importance/severity of tasks; and ensures duties are being performed properly and promptly
In charge of floor care/carpet care for the day and evening shift (with OPS manager), communicating with departments confirming times of scheduled floor maintenance
Conducts inspection tours and prepares written reports
Control of the store room

Supervisor Environmental Services Resume Examples & Samples

Supervise the daily work activities of employees. (90%)
Schedules employees to insure adequate number of employees are available to perform required duties based upon census and needs. (10%)
Makes daily rounds through area to check quality of cleaning, coordinate checkout cleaning, an address patient needs and complaints. (90%)
Counsels and disciplines employees for violations of hospital/departmental policies and procedures. (5%)
Trains newly hired employees and retrain current employees every 6 months. (5%)
Completes performance evaluations on employees at end of probation and at yearly evaluation. (5%)
Housekeeping experience

Supervisor, Environmental Services Resume Examples & Samples

Act as a liaison between all shifts with no noted communication problems
Attend all mandatory departmental and hospital in-services
Carry and answer 24 hours pager
Check assigned areas regularly to ensure personnel are performing work and following their work schedule. React appropriately to noted observations, and reinforce behavior through either praise or corrective action
Complete a minimum of 5 inspections daily utilizing Pocket PC Technology
Complete supervisor's Development Program. Prepare sign-in sheets at least one week in advance. Start the shift on time and arranges to have adequate coverage at all times by using personnel effectively. Ensure that all chemicals and solutions are in properly labeled containers at all times. Oversee Lead Housekeepers, Housekeepers, and Floor and Project Technicians. Ability to work under pressure as difficult situations arises. Prepare administrative and employee documentation, monitor employee records and performance, meeting establish deadlines or respond in an efficient and timely manner. Make recommendations for, and assist with, corrective action under guidance or Operations Manager. Approve PTO assigned staff within departmental guidelines
Daily contact with head nurses and/or unit clerks to discuss opportunities
Discharges in area of responsibility are completed within one hour from the time it is assigned
Ensure that sufficient supplies and equipment are available
Equipment is kept clean at all times, and in good running order
Inspect 10% of all discharges when assigned to patient areas
Perform assigned duties in case of internal and external disasters, and fires/drills
Present department in a positive manner to patients, visitors and other hospital personnel
Provide all legitimate requests within facility are met immediately, giving the department a high reputation for service
Submit work orders for all applicable maintenance repairs in the area of responsibility