Store Systems Resume Samples

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S Boehm

Seamus

Boehm

37215 Collier Summit

Houston

+1 (555) 543 1269

37215 Collier Summit

Houston

Phone

p +1 (555) 543 1269

Experience Experience

Detroit, MI

Store Systems

Detroit, MI

Fisher LLC

Detroit, MI

Store Systems

Network attached devices (music, camera systems)
Computer network
Communications (telephones, modems, broadband/dial networking)
Basic knowledge of computers, data communications, and networking equipment
Assist with discovering, defining and correcting trends with systems
Innovate improved best practices for increased efficiency of Help Desk procedures
Document/diagram network system

Chicago, IL

Store Systems IT

Chicago, IL

White and Sons

Chicago, IL

Store Systems IT

Maximize network performance by monitoring systems, identifying/isolating problems and collaborating with engineers and administrators on network optimization
Establish procedures for monitoring, testing and evaluating store network systems
Develop and analyze systems/reports to discern trends and propose improvements/enhancements
Perform other Network Engineering duties as assigned
Design/develop store network systems, including branch environments with broadband connectivity, core infrastructure and wireless infrastructure
Manage the Store Network Team in Store Systems
Provide technical support to stores for issues relating to

present

Houston, TX

Engineer, Store Systems

Houston, TX

Krajcik-Fisher

present

Houston, TX

Engineer, Store Systems

present

Participates as a specialized knowledge resource in established processes
Suggests improvements to business processes and independently completes small sub-projects within a defined course of action
Will organize specialized and defined information for review
Understands and accommodates established process and project timing. Deviates only if provided direction
Relies on general direction to understand importance and urgency of work content
30%: Under direct supervision, develops, tests, and deploys solutions in accordance with IS design specifications
30%: Participates on IS enhancement and maintenance activities

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical and communication skills
Strong technical skills and abilities (PC’s, Windows OS, SQL, POSXML, AirWatch, App Store)
Understanding rules and regulations governing PCI and SOX
Proficient use of Microsoft Office programs including Word, Excel and Outlook
Strong interpersonal skills with the ability to work professionally with employees at all levels of internal and external organizations
Creative thinker with the ability to rapidly understand business objectives and present solutions
Strong analytical skills coupled with a solid business foundation
Consistently demonstrate high standards of professionalism, integrity, and work ethic
Demonstrated strong public speaking, leadership, and strategic planning skills
Strong team building skills including facilitating group sessions, reaching consensus, and developing solid relationships across internal and external organizations

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Store Systems IT Resume Examples & Samples

Manage the Store Network Team in Store Systems
Oversee the daily operation, security and maintenance of store network/communications systems
Establish procedures for monitoring, testing and evaluating store network systems
Oversee the implementation and integration of store network systems, to include hardware, software and associated servers
Develop and analyze systems/reports to discern trends and propose improvements/enhancements
Ensure all systems/documentation remain current according to department standards

Store Systems Resume Examples & Samples

Store registers & computers
Peripheral equipment (printers, scan guns, cash drawers)
Computer network
Communications (telephones, modems, broadband/dial networking)
Network attached devices (music, camera systems)
Innovate improved best practices for increased efficiency of Help Desk procedures
Assist with discovering, defining and correcting trends with systems
? Incident Maintenance, Monitoring and Reporting
? Software Testing and Systems Analysis
? Provide escalation support for Part-Time Analysts
? Other duties as assigned

Director of Store Systems Retail IT Resume Examples & Samples

Accountable for ensuring a high standard of service to PVH Corp. North America stores
Accountable for the successful deployment of technology for all new stores, relocations, remodels and other initiatives such as holiday registers
Partner with the brand teams to establish and maintain a store technology strategy plan
Own all store systems issues and aggressively drive to immediate and sustained resolution
Provide 7X24X365 Store Help Desk to resolve store hardware, software and related systemic issues
Develop strategic roadmap for the North American POS environment
Establish, maintain and report on service level agreements with the business
Responsible for the full asset lifecycle management including store hardware evaluation, procurement, maintenance, inventory management and sun setting
Leads, builds, retains and develops a team of IT professionals ensuring a world-class service organization
Ensure all store systems and processes are fully PCI compliant
Manage the store system development process from business/technical requirements, through design, code delivery, QA, store pilot and final deployment
Manage all vendors providing hardware, software or services to our stores. Ensure that the deliverables are to the highest quality and relationships are periodically reviewed and changed as needed
Ten to fifteen years of strong retail industry knowledge
Store operations knowledge
Knowledge of SAP POS is a plus

Director of Store Systems Resume Examples & Samples

This position will be responsible for all Store Systems technology and functional improvement initiatives
Primary focus and ownership of strategy, design, implementation and support of all levels of
This individual must possess a strong understanding of support of in-Store Store Systems, Mobile POS, development lifecycles, with capacity to lead related projects and objectives
Candidate should have a minimum of 10+ years of experience working within and managing a high-volume, multi-channel, Retail business
Candidate must have a good knowledge on providing technical, functional and operational support within an in-Store and supported Backend systems; Experience with Micros Retail highly preferred
Candidate must be able to gather information rapidly, work efficiently in a fast paced environment and be result oriented
Must be comfortable presenting and leading discovery sessions with business teams and vendors
Formal understanding with applied experiences in project management
Must have strong written skills, with the ability to convey clear and concise thoughts and ideas

Web Administrator Store Systems Resume Examples & Samples

BA/BS Degree in related field or equivalent experience
8+ years of relevant experience developing and supporting ASP.NET enterprise applications across the Microsoft web platform and performance tuning complex enterprise web applications
Solid understanding of Microsoft web platform principles and framework
Hands-on experience with IIS
Hands-on experience analyzing and resolving application performance tuning bottlenecks
Experience creating infrastructure and application capacity models
Experience deploying and supporting .NET applications on a virtualized platform
Experience integrating middleware components using TIBCO or MQ series
Solid understanding of OWASP security best practices
Understanding of web performance tools and methodologies, as well as windows server administration
Previous experience implementing infrastructure automation frameworks and orchestration is a plus
Knowledge of SSIS packages and data base scripting; skills that have been demonstrated during previous deployments
Experience in pre-deployment and post-deployment activities for different environments such as QA, UAT, staging, and production

Manager of Store Systems Resume Examples & Samples

Serve as the functional lead with responsibility to participate as a member of the project team in all appropriate scheduled and ad-hoc meetings
Manage the functional team in multiple locations, during the requirements validation, design, development, testing, and implementation phases of the project
Lead the requirements validation efforts, confirming all functional designs are in-line with technical designs
Coordinate testing efforts to ensure test plans are executed and all requirements are fully tested
Perform project management functions for small and medium sized projects (formal project managers can be used for large scale projects) including internal and external team members
Provide guidance and coordination for the team
Track team deliverables and provide weekly status reports and metrics
Manage vendor relationships
Participate in change control meetings and be prepared to present changes on behalf of Team
Manages staff and resources appropriately by effective resource allocation, facilitating productive staff meetings, developing and adhering to operating plans and budgets for capital and expense budgets
Provides guidance and direction and proactively identifies growth opportunities to advance the careers of employees
Conducts effective and productive performance evaluations, staff assessments, one-on-one discussions, and compensation reviews. Provides constructive feedback and coaching, recognizes individual accomplishments, sets appropriate goals and objectives, and resolves personnel issues and conflicts professionally
Assess priority of new projects with input from directors and project managers to ensure projects are adding value, promote our business strategies, or advance our technology
Establish, maintain, and improve product development processes to ensure reliable, productive, and quality results. Create standard and repeatable methodologies
Occasional travel may be required to meet the needs of the business (once a month)
Skills sets and tools may include
Advanced user of Microsoft office products (Visio, Excel, Word, Project)
Microsoft SQL Server Experience
SQL scripting ability to do data analysis and troubleshooting
Databases (MS SQL, Oracle)
MS PowerShell and/or other scripting languages
Splunk
Store Polling Systems

Manager of It-store Systems Resume Examples & Samples

Experience in managing and maintaining store POS and related systems and technology for a retailer with 800 locations
Advanced knowledge of troubleshooting techniques as well as hardware and software technologies
Hands-on experience with IBM SurePOS 700 series and other current in-store technology hardware is a plus
Ability to handle multiple tasks/projects simultaneously
Extensive QA/testing, change management, POS related operational/procedures/policy experience
Ability to effectively translate critical business requirements into systems requirements and design (functional analysis and technical design)
Experience in creating modification specifications for vendors and internal staff
Advanced skills in troubleshooting and integration skills are required
POS implementations experience required
Perform additional tasks as needed
Experience in the Retail Industry
Experience with an organization of similar size and end user base as Party City
Proficiency with retail applications in the following areas: Store Systems
Experience leading and developing a team
Strong sense of teamwork and working collaboratively
Knowledge of standard operating procedures

Store Systems Analyst Resume Examples & Samples

Monitors and reacts to service-level issues and escalates to proper team members as needed
Identify and assess issues and opportunities based on observations and prior experiences
Support the following Epicor Connected Retailer Applications
Previous operation experience in big box or specialty retail environment
College Degree or equivalent experience
3 + years of experience supporting Epicor Connected Retailer POS software or 4 + years of general POS experience
Experience with Epicor/NSB AppBuilder, Promotions Tool, Sales Audit, CRM and Mobile POS
Experience with international POS and complimentary systems installation is a plus
Experience with iOS Mobile POS and AirWatch is a big plus
Must have good interpersonal skills to deal with user community and vendors
Strong technical skills and abilities (PC’s, Windows OS, SQL, POSXML, AirWatch, App Store)
Understanding rules and regulations governing PCI and SOX

Analyst, Store Systems Resume Examples & Samples

Document business and system process requirements, workflows and dataflow in order to recommend new solutions to improve business efficiency and productivity
Gather and manage business requirements, and document end-to-end processes
Develop detailed functional specifications and assist in the development of a work breakdown structure in project implementation plans
Actively participate in project review meetings, submit status reports to the project manager
Works closely with the Quality Assurance team to support the technical system design, systems testing, integration testing and quality control testing to implement the business solution
Develops test cases, scenarios, and specifications that assess whether the system satisfies all the business requirements for the QA process
Identify options for potential improvements for both the technical and business teams
Diagnose system problems and recommend resolutions with appropriate documentations
Act as the primary point of contact between the Information Technology team and the Business team to identify and resolve all issues related to the Point of Sale, Workbrain, atholts.com and/or other store systems
Work to develop processes and procedures to maximize efficiency and effectiveness of the store systems environment and related technologies and processes
Provide pre and post-implementation support on all store system projects
Provide training and appropriate documentation for Level 1 support
Computer Science Diploma
1-3 years experience working as an analyst, preferably with POS experience in the Retail industry
Strong knowledge of the POS network infrastructure
Strong knowledge of Windows 2003/2008 Server including other Windows platforms
Experience with MS SQL
Experience with RFID
Previous experience in a retail environment an asset
Experience with SharePoint an asset

Director Store Systems Technology Resume Examples & Samples

4 years BA/BS degree is required. A MA/MBA degree is a plus
8+ years’ experience working with Point of Sales Systems
4+ years working with Micros xStore, xCenter, XAdmin, Relate, and XBR
Hands on experience working with Payment systems such as xPay, AJB, etc
Demonstrated experience of leading major POS Upgrade Projects

Senior Product Manager With Store Systems Resume Examples & Samples

Serves as a liaison between the business community, Store Systems and the IT organization to provide product and user experience solutions to meet the business needs
Prepares requirements, specifications, work flows, gap analysis, business process, and recommendations
Uses skills as seasoned, experienced professional with a full understanding of industry practices and company policies and procedures
Resolves a wide range of issues in innovative and practical ways
Strong knowledge of product management best practices, functional design and application delivery methodology
Customer focused with high quality standards. Demonstrates strong interpersonal, business communication and writing skills
Networks with senior internal and external resources in subject matter expertise area
Strong decision making capabilities
Cross-Channel minded: Regularly participates in a cooperative team effort among members of a project group including multiple departments
Educates business team on new application and processes related to platform and feature enhancements and ensure team is equipped and trained appropriately
Reviews and validates QA test plans, supports QA team during test execution
Strong drive towards results and execution; can-do attitude
Provide support to various Business and IT teams when necessary
In depth understanding in the areas of data analysis, application integration, software testing, systems analysis and design, systems development, troubleshooting and problem solving
Proven analytical and problem solving skills
Ability to use computer for extended period of time

Manager of Store Systems Resume Examples & Samples

Lead technology centered projects for the field organization by providing business expertise. to projects including, POS, Kiosk, Mobility, software deployment (Kronos), etc
Leverage existing data sources and systems to proactively identify areas of opportunities to improve operations through linking business problems and data. Data sources and systems include SAP Business Objects, SQL Server, AS400, etc
Bachelor’s Degree from a 4-year college in retail, finance or statistics
2-3 years of retail experience
Highly Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
SQL/database skills preferred
Must possess excellent written and verbal communications skills
Must possess critical thinking skills and apply logical thought processes
Excellent organizational skills, ability to multi-task and prioritize
Work varying hours and schedules as required by business
Must be willing to travel to stores and attend conferences as needed

Store Systems Analyst Resume Examples & Samples

Must be able to code, debug and test application programs utilizing JAVA and web based programming tools that integrate sales capture, device interaction, and web services
Interact with and performance tune multi-tiered application systems
Technically lead complex store system projects including estimating requirements, designing systems and helping develop solutions
The candidate must be adaptive to the use of new software and programming techniques as they are required or adapted in IT
Responsible for working with all levels of the business and the development team to establish, promote, and enforce architectural guidelines as well as assist in the implementation and problem resolution of existing applications and requests
Ensure work meets functionality and quality expectations within given timelines
3-5 years experience in application development utilizing JAVA, Spring, SQL, Log4j, IOS, Web Services, and Oracle databases
Expert experience with Java and/or Oracle application tuning is a plus
Oracle Retail experience desired
Ability to adapt to a fast paced international project and excel under pressure
Strong problem solving, analysis, design and testing skills

Engineer, Store Systems Resume Examples & Samples

Most decisions are based on prescribed and dictated guidelines. Knowledge of theory and practice Will assist with the ability to interpret and determine next course of action that May deviate from the norm
Understands and accommodates established process and project timing. Deviates only if provided direction
40%: Under direct supervision, provides support for the enterprise IS infrastructure where analysis of situation requires evaluation and judgment. Escalates issues to the next engineering level as needed. Documents solutions in accordance with IS engineering standards
30%: Under direct supervision, develops, tests, and deploys solutions in accordance with IS design specifications
30%: Participates on IS enhancement and maintenance activities
With focus on POS, WiFi, Store specific devices; provides accurate, timely and creative solutions to store related problems of moderate to complex nature to ensure store productivity
Performs restorative and maintenance actions to solve Store specific (POS/WiFi/Mobile/ETC.) problems, using advanced troubleshooting and technical skills
Responds to situations where standard procedures have failed in isolating or fixing Store specific (POS/WiFi/Mobile/Printing/ETC.) equipment or software
Maintains and documents accurate information/data regarding Store specific issues within the tracking system, the document repository; according to polices and standards
Bachelor’s degree in computer science, MIS, engineering, or a related field or equivalent work experience
3+ years experience in IS working in an Infrastructure and Operations environment. Must have experience with the following: Operational support, production support or administration experience
Good written and verbal communication skills with ability to communicate with multiple levels of the organization. Must possess the ability to deliver effective technical presentations
Focus on customer service and teamwork required
Ability to work flexible hours as required to meet business demands
Knowledge of Windows and MAC based platforms, MS Office Professional proficiency, knowledge of various software platforms including Windows, Oracle, Teradata or SQL Server preferred
Knowledge of Point of Sale, Retail WiFi Systems, basic Networking, Desktop Support and remote management of systems installs. A+ certification and retail experience preferred

Engineer, Store Systems Resume Examples & Samples

Assesses situations and supports decisions by researching, validating and organizing a variety of defined and undefined observations or issues in a fact-based detail-oriented manner
Tends to take action that is consistent with available facts and documented processes, guidelines and practices
40%: Under general supervision, develops, tests, and deploys solutions in accordance with IS design specifications.25%: Under direct supervision, develops, tests, and deploys solutions in accordance with IS design specifications
30%: Under general supervision, provides support for the enterprise IS infrastructure where analysis of situation requires evaluation and judgment. Provides technical escalation support to the lower engineering levels. Escalates issues to the next engineering level as needed. Documents solutions in accordance with IS engineering standards
30%: Participates and at times leads IS enhancement and maintenance activities. In addition, may participate in proof of concept initiatives
With focus on POS, Wi-Fi, Store Systems specific devices; provides accurate, timely and creative solutions to store related problems of a complex nature to ensure store productivity
Leads and performs restorative and maintenance actions to solve Store Systems specific (POS/Wi-Fi/Mobile/ETC.) problems, using advanced troubleshooting and technical skills
Leads the response to situations where standard procedures have failed in isolating or fixing Store Systems specific (POS/Wi-Fi/Mobile/Printing/ETC.) equipment or software
Evaluates current systems. Assists in the planning of large scale systems projects through vendor comparison and cost studies
Maintains and documents accurate information/data regarding Store Systems specific (POS/WiFi/Mobile/ETC.) issues within the tracking system, the document repository; according to policies and standards
Bachelor’s degree in computer science, MIS, engineering, or a related field or equivalent work experience. Retail experience required
4+ years experience in IS working in an Infrastructure and Operations environment. Must have experience with the following: Advanced operational support, production support or administration experience with knowledge of one or more hardware or software platforms including POS, Store Networks, Payment Systems and other Store specific systems
Strong written and verbal communication skills with ability to communicate with multiple levels of the organization
Must possess the ability to deliver effective technical presentations
Strong customer focus with a passion for quality
Expert knowledge in a single technical discipline; knowledge in other disciplines
Knowledge of multiple hardware or software platforms within area of expertise including: POS, Wi-Fi, Mobility, Windows and Networking preferred

IT Store Systems Analyst Resume Examples & Samples

Must be able to code, debug and test application programs utilizing JAVA and web programming tools that integrate sales capture, device interaction, and web services
Performance tune multi-tiered application systems
Technically lead complex store system projects including estimating requirements, designing systems, and helping develop solutions
Acquire and maintain additional technical skills for professional development
4 Year degree in an IT related field
1-2 years experience in application development utilizing JAVA, Spring, SQL, Log4j, IOS, Web Services
Experience working with Oracle databases, Oracle Retail experience desired
Experience with Java and/or Oracle application tuning is a plus
Must be able to command the attention and respect of highly technical associates
Demonstrated track record of successful system and project implementations
Excellent organization skills and attention to detail, including the ability to prioritize and manage a variety of complex projects and activities

IT Store Systems Specialist Resume Examples & Samples

Assist with new store openings, closings and relocations as it relates to procurement and provisioning of all POS Depot items
Recommend and communicate Depot Application Program Changes when applicable
Assist with specific IT Store POS Projects as required (e.g. Phones, Handhelds, Ticket Printer Deployment)
Inventory all new store POS equipment and enter serial numbers and applicable information into the Asset Tracking Program
Inventory and order POS supplies and equipment for the respective POS Depot sites
Organize and streamline POS staging area and equipment for effective use
Run Daily and/or Monthly Job Reports as required (e.g. Financials, Store Equipment, Projects)
Adhere to established Corporate and IT Department Procurement policies and procedures for the acquisition of IT POS equipment and supplies
Negotiate with vendors for cost effective acquisitions, competitive pricing, bulk purchase, warranty coverage, and other needed services
Collaborate with Finance Department and Accounts Payable regarding Invoice reconciliation
Bachelor’s degree (or equivalent) with three (3) to five (5) years of experience in a technical support environment
General procurement and/or financial experience required
Highly self-motivated and possesses ability to work independently
Experience working in a team-oriented, collaborative environment
Strong attention to detail / detail oriented
Must be flexible and able to respond to rapid change in order to meet business needs

Store Systems Specialist Resume Examples & Samples

Communicate and coordinate equipment orders and scheduling with Vendors in order to meet Store Project timetables
Work with the IT Technical Team to ensure that new store equipment is tested and functioning accurately. Ensure tested equipment and relevant information is disseminated to Stores in timely fashion
Work with Stores and Vendors regarding RMA of damaged equipment when applicable
Pack and ship new store supply boxes with store specific information, manuals, and equipment; and, track vendor shipments to new stores
Update POS Tracking Spreadsheet with relevant information for financial reconciliation
Strong knowledge of IT hardware (POS), IT suppliers/vendors, and IT industry trends required
Experience with vendor relationships / interaction, procurement and asset management preferred
Knowledge of Oracle Financial Procurement Systems preferred
May involve lifting of equipment, travel, and off-hour work
Excellent oral and written communication, and presentation skills
Possess solid analytic, problem-solving, and business judgment skills
Ability to conduct and participate in the evaluation of IT products and services as required
Vendor negotiation / diplomacy skills

VP of Engineering, Store Systems Resume Examples & Samples

Develop, communicate, and manage the strategy and delivery of the full product lifecycle for our Store technology team
Oversee the development and delivery of large scale initiatives which include new products, significant refactoring, and new technology stacks adoption
Hire and develop great technology professionals including roles in engineering, product management and leadership
Strengthen relationships across our company by engaging business leaders and end user customers, to establish credibility, solve problems, build consensus and achieve objectives
Manage multiple complex projects and programs which are broad in scope, interdependent, high risk, high impact and with various implementation time frames that impact the greater zulily organization
Fosters an environment that supports the drive for continuous improvement (productivity and quality) by initiating change and creating an environment that is conducive to change
15+ years experience at a senior level position for a well-known large technology organization which includes both product development and software engineering
10+ years managing people ranging from individual contributors to senior management roles
Strong experience in an open source technology environment (must be well versed in open sourced arena)
Experience leading the development of a technology products throughout the full product lifecycle
Proven track record of building high-performance teams
Leading organizational development exercises focused on an agile delivery model and significant scale
Proven history of working closely with business partners to successfully drive overall company objectives
Demonstrates exceptional relationship building skills with strong ability to influence others
Demonstrates proven leadership of large end user projects and programs
Demonstrates excellent written and verbal communication skills
Bachelors of Science in Computer Science or related field required. MBA preferred

Store Systems IT Resume Examples & Samples

Contribute in the design, development and evolution of network infrastructure to support business requirements
Design/develop store network systems, including branch environments with broadband connectivity, core infrastructure and wireless infrastructure
Maximize network performance by monitoring systems, identifying/isolating problems and collaborating with engineers and administrators on network optimization
Facilitate vendor support and maintenance contracts
Document/diagram network system
Perform other Network Engineering duties as assigned

Store Systems IT Resume Examples & Samples

Provide Technical support for issues related to installation of store equipment
Configure/Stage/Test Store systems for delivery to store locations
Performs on site moves and installation of Store systems

Store Systems Manager Resume Examples & Samples

Technical Capacity
Communication Proficiency
Problem Solving/Analysis
Cross-organizational Collaboration
Desire and ability to take ownership

Store Systems Analyst Resume Examples & Samples

Lead discovery sessions and work closely with internal and external end users to capture, interpret, and document business vision into clear business requirements; compile the results into a format that represents both the end users and the internal IT team
Prepare functional specifications for development activities including reports, interfaces, data movement, and enhancements
Develops solution by preparing and evaluating alternative workflow solutions
Work closely with Technical Architect ensuring the solution fits within the architecture of the applications
Develop testing processes and approaches according to Company standards, ensuring integrity of testing strategies
Ensure all documentation is complete, accurate, easy to comprehend, and meets current documentation standards
Assist with the rollout of new functional initiatives, as well as troubleshooting production issues
Provide production support for functional teams, and operate as a system subject matter expert (SME)
Responsible for logging defects, working with developers to troubleshoot defects, perform root cause analysis, retesting defects and bringing them to closure
Bachelor’s degree or equivalent work experience is required
5+ years of experience working in a systems analyst role in retail industry around store systems like POS is required
Experience working in a multi-unit corporate retail environment is required
Advanced SQL skills, including the ability to run queries and write updates required
Basic knowledge of XML required
Proficient use of Microsoft Office programs including Word, Excel and Outlook
Strong interpersonal skills with the ability to work professionally with employees at all levels of internal and external organizations
Demonstrated dedication to meeting and exceeding the requirements and expectations of internal and external customers
Consistently demonstrate high standards of professionalism, integrity, and work ethic
Ability to integrate the cross functional needs of the business, technology, and other areas within the organization into an effective business solution
Must possess a unique blend of business and technical savvy, and the desire and ability to develop and maintain fluency with business processes and applicable technologies
Demonstrated strong public speaking, leadership, and strategic planning skills

Store Systems Rep Resume Examples & Samples

Develops new customer relationships
Partners with internal teams
Manages vendor relationships

Store Systems Development Tech Resume Examples & Samples

Supporting new store implementations as well as diagnosing, troubleshooting, installing and configuring all restaurant technology. Working with our technology team in providing professional and technical support to both internal and external customers
Implement, maintain, and upgrade ALOHA Point of Sale System
Ability to understand and document business requirements
Responsible for Configuration, Testing, and Deployments
Work with Level 1 and Level 2 resources
Work with Offshore teams
Run test lab
Payment System Integration
Understand Point of Sale Peripherals
Develop and maintain support documentation as it pertains to company-wide IT
Resolve technical issues with restaurant systems within defined SLAs and document root cause and resolution
Troubleshoot hardware, software, and network issues
3-5 five years’ experience with ALOHA Point of Sale System
Restaurant experience
Bachelor’s degree in computer science or other technology related degree
5 + years technical support experience
Experience in Software Development Methodology
Must be willing to work outside of normal business hours to support activities and projects when neccessary
Proven problem solving, conceptual thinking, and analytical abilities
Experience with process including suggesting and implementing improvements
Experience with supporting

Store Systems Technician Resume Examples & Samples

Process information / merchandise through system and POS Register system
Work a minimum of 52 hours per week
Travel to other store locations and to company functions

Senior Store Systems Analyst Resume Examples & Samples

Complete area ownership of a defined store technology space/s (i.e. POS, Promotions, Loyalty, LP, Sales Audit, Credit, etc.) which includes both the technical and the business relationship management components
POS Configuration via Aptos/Epicor App Builder. Deploying and supporting POS software (Aptos\Epicor V6.2, V6.4 experience a plus) and hardware (IBM/Toshiba)
Partnering with our customer/business to understand their goals/challenges and enable innovative solutions addressing these needs
Effective vendor relationship management to deliver daily support and project-based initiatives
Project management and execution – Store technology hardware and software deployments, including internal and vendor resource management
Upgrade and maintenance support of back end store systems including: credit switch (AJB), sales audit (Aptos\Epicor), LP (Aptos\Epicor), security (Bit9), Customer Loyalty, etc
Root cause analysis to rapidly identify solutions (POS, other in-store solutions). Proactively tackle items driving to future issue avoidance
POS interface enhancement and daily support (item file, promotions, sales, etc.)
Security / Compliance applications enhancement and support (Bit9, Microsoft patching, etc.)
Provide technical mentoring and support across team areas
Provide level 2 support for issues escalated by the Helpdesk for POS, Sales Audit, CRM etc
Act as a Technical Lead for vendor (Aptos/Epicor) on POS, Sales Audit, CRM etc
Maintain POS configurations and images in production stores and test labs
Interfacing with cross functional team player in support of other retail systems
This position does not have any supervisory responsibilities
POS Application installation, maintenance, configuration experience (Aptos\Epicor a
Plus), POS Hardware (deployments, repair), Windows Operating Systems (POSReady2009, POSReady 7, etc.), Credit Switch application (AJB a plus), POS interfacemanagement (polling, etc.), Carbon Black / Bit9 (a plus), Heat Ticketing (a plus)
4+ years of experience in information technology in the retail space
Effective relationship builder (business, team, vendors), Collaborator (partnering with the business)
Passion to deliver excellent customer service, Strong analytical and problem solving skills
Effective communications both verbal and written,Strong work ethic, Demonstrated attention to detail and excellent time management skills
Hands-on experience with POS hardware (registers, pin pads (VeriFone), printers, monitors, etc

Store Systems Analyst Resume Examples & Samples

Support the store systems including: POS and back office applications, polling and credit authorization systems, and other store hardware and software
Work with 3rd party help desks to identify, address, and resolve issues impacting the stores
Communicate timely and clearly with the stores and the 3rd party help desks regarding follow-up questions and issue resolution
Communicate with stores and IT cross functional department teams, server/network, shared services as well as co-sourced vendors. Maintain vendor relations
Study, analyze, and document various POS and store procedures, as needed
Analyze store systems environment by researching issue resolution and root cause. Look for opportunities to increase efficiency. Analyze reporting to find opportunities for cost savings and process improvement
Support the POS application development team and operations groups by troubleshooting and understanding POS procedures
Test, plan, document, standardize, and deploy POS infrastructure and supporting systems as well as system upgrades when necessary
Document application installation and maintenance procedures

It-store Systems Manager Resume Examples & Samples

Ensure 24 hours/7 days a week store IT connectivity and operations
Manage support staff of Network, Helpdesk and Maintenance personnel
Act as escalation point to ensure appropriate response time and visibility of support teams
Coordinate logistics
Assist with testing and integration of store Point of Sale (POS) hardware and software to ensure user friendly operation, as well as compliance with retail regulations
Must have ability to communicate with Executive, Legal, Business, and Sales staff, both internal and external to The Buckle, Inc. Additionally, must have the ability to coordinate interaction between contractors, vendors and service providers

Store Systems Business Manager Resume Examples & Samples

Strong knowledge of project lifecycle and industry-leading project management practices and methodologies
Familiarity with typical operations and supporting technology for retail stores is preferred
Demonstrated project management planning/execution skills with a record of leading projects to obtain tangible business results
Cross functional leader of cross functional teams with diverse goals and responsibilities
Expert level verbal and written communication skills
Proven expert level organizational skills with the analytical ability to problem-solve, multi-task, and prioritize effectively
Ability to quickly learn and understand business processes outside area of expertise
Strong computer skills, including, but not limited to Microsoft Outlook, Word, Excel, Project, and PowerPoint

Store Systems Help Desk Analyst Resume Examples & Samples

Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store
Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues
Consistently follows all help desk standards and policies
Ability to maintain a flexible on-call schedule as needed required
Bachelor’s degree from an accredited college or university; a degree in Business, Information Technology, or related field preferred
1+ years experience in a technical support or help desk role preferred
Knowledge of PC, network, hardware, and software installation and configuration preferred
Proficient in Microsoft Office Suite preferred

Application Analyst, In-store Systems Resume Examples & Samples

Partner with appropriate teams to deliver software solutions according to SDLC best practices
Partner with the appropriate teams to expedite issue resolution and manage to SLAs
Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required
Test application enhancement and development changes
Establish priorities for enhancements/modifications of application
Participate in the application technical design process
Develop functional specifications for enhancements/modifications of application
Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions
Complete estimates and work plans as appropriate for design, development, implementation and rollout tasks
3 or more years experience in system analysis, design or programming and the associated development methodologies
Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization
Ability to interact well in a team environment
IS related associate degree, or a bachelor's degree, or comparable work experience in an Information Systems position or related business position
3-5 years experience in adjacent technologies

Store Systems Analyst Resume Examples & Samples

Verbal and written communication skills
Planning and organization skills
Ability to react fast on store issues
Ability to perform well under short deadlines
Flexible, able to multitask
Experience with other Microsoft Office applications
Bachelor's degree from a four-year college or university or equivalent experience

Store Systems Help Desk Phone Specialist Resume Examples & Samples

Provides support to Store Systems Help Desk team by answering phones and logging issues
Ensures exceptional customer service to all field personnel, while working to maximize efficiency
Directs call traffic according to emergency priority
High School GED required
Experience working in a call center with high call volume a plus
Experience in a customer service field preferred
Excellent typing skills

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