Service Writer Resume Samples

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5201 Hank Spurs
Houston
TX
+1 (555) 994 0338
5201 Hank Spurs
Houston
TX
Phone
p +1 (555) 994 0338
Experience Experience
Boston, MA
Service Writer
Boston, MA
Watsica, Huels and Streich
Boston, MA
Service Writer
  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
  • Manage repair workorders
  • Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket
  • Act as primary liaison with customers to provide quotes and schedule work in the shop
  • Assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities
  • To assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities
  • Perform other duties as assigned by management
Dallas, TX
Service Writer, Cummins Power Systems
Dallas, TX
Leannon Inc
Dallas, TX
Service Writer, Cummins Power Systems
  • Create work orders and quotes for customers
  • Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company
  • Manage schedule of Diagnostic Technician
  • Completes the QuickServe process; closes-out the work order and invoices the customer
  • Provide outstanding service to the customer
  • Perform unit inspection for obvious body damage
  • Review Work Orders to ensure accuracy for invoicing and warranty
present
New York, NY
Inside Sale Rep / Service Writer
New York, NY
Borer and Sons
present
New York, NY
Inside Sale Rep / Service Writer
present
  • Closing work orders and collecting payment
  • Assisting customers with product selection and placing product orders
  • Confirm that all identified repairs have been completed, paper work is in order
  • Performing a comprehensive inspection of customer's equipment and/or vehicle for cleanliness
  • Developing professional relationships with our customers face to face and over the phone
  • Creating a repair order for work to be completed
  • Providing technical advice
Education Education
Bachelor’s Degree
Bachelor’s Degree
New York University
Bachelor’s Degree
Skills Skills
  • Prior experience working in warranty highly desirable
  • Strong attention to detail and organization
  • Excellent computer skills with the ability to write routine repairs and correspondence
  • Develop a strong knowledge of Dockmaster system &Acctivate Warehouse system
  • Ability to effectively communicate with customers and co-workers in a positive and professional way
  • Develop a strong knowledge of Dockmaster system
  • Develop a strong knowledge of Dockmaster system, Activate Warehouse system and Retail Pro
  • Strong negotiation skills and ability to work with suppliers
  • Strong cash handling skills, including the use of POS systems
  • Ability to work under pressure and be multi-task oriented
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13 Service Writer resume templates

1

Service Writer / Technical Inspector Resume Examples & Samples

  • Education: A high school diploma or educations equivalent is required
  • Security Vetting: MRPT Required
  • Language Skills: Professional English communication skills, both oral and written. Must be able to read Original Equipment Manufacturer (OEM) Technical Manuals in English
  • Citizenship: US Citizenship is not required
  • Medical: Favorable passage of a drug screen and physical examination
  • Relevant overseas automotive mechanical experience
  • Supervisory experience
  • Previous out of home country experience is highly desirable and previous work experience in harsh environmental conditions is a plus
  • Experience working with PAE
  • Knowledge of ALL principles and processes involved in supporting automotive mechanical functions at an overseas facility
  • Knowledge of automotive repairs and maintenance
  • Knowledge of principles and processes for providing excellent customer services
  • Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules
  • Cross-cultural sensitivity with an international perspective
  • Ability to become an active and functioning member of a team
  • Ability to get along well with co-workers
  • Must have the ability to be innovative and be an agent for change
  • Expert communication skills to facilitate and disseminate information
  • Ability to follow directions
  • Ability to communicate with staff and co-workers
  • Strong computer skills including working with databases, invoicing and scheduling
  • Willingness and ability to deploy to Iraq for extended periods is required. Position may be located in a war zone in an environment with harsh and dangerous working and living conditions
  • While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment - temperatures can reach 120- 130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Must be willing and able to perform regular job requirements in this austere and extreme environment
  • Must be willing and able to perform physical activities including but not limited to heavy lifting and moving of items, parts, assemblies and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time; and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk
  • Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
  • Must be able to work a minimum of 6 days per week and 10 hours per day, some jobs have higher daily and weekly minimums
  • Must possess satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health and security measures
2

Service Writer / Coordinator Resume Examples & Samples

  • Responsible for the preparation, invoicing and distribution and filing of Service Work Orders
  • Responsible for parts accountability and sales in support of service work orders
  • Provide input to Inventory Managers for service parts requirements
  • Provide technical support to McNeilus Aftermarket personnel, Engineers, Aftermarket Subcontractors and the customer
  • Assist Parts Coordinators on technical questions in regards to McNeilus vehicles, components and systems
  • Prepare general paperwork and service reports
  • Participate in CN review board meetings as required to assist with determinations of impacted created by Change Notices and/or Engineering Change Proposals (ECPs)
  • Maintain Fiscal reports as they pertain to Service Work
  • Some travel is required
  • Manage use of subcontractor Mechanics in support of Service Work
  • Associate’s degree in a related field OR equivalent years of experience
  • Five plus years of related work experience
  • Prior experience with JD Edwards
  • Mechanical experience in Heavy Truck Repair Industry required
3

Service Writer, Cummins Northwest Resume Examples & Samples

  • Initiates contact with the customer either in person or over the telephone
  • Schedules customer work for In Shop or Mobile
  • Performs Customer Interview utilizing the Interview Wizard
  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan
  • Conveys parts needs by name or P/N to the Parts Professional on the shop floor
  • Use QuickServe Online for Parts lookup, Service and Warranty Manuals and information
  • Utilize the Onan and Cummins Parts Catalogs, Fleetguard Cross Reference
  • Actively involved in service center marketing and up selling
  • Complies with all safety policies and procedures at all times
  • Performs other service or parts front counter related duties as may be assigned
  • Experience necessary in handling customers in a courteous and professional manner
  • Analysis/problem solving with basic knowledge of diesel engine technology
  • PC skills for written communications
  • Demonstrates team leadership and motivates others in a team environment
  • Ability to develop and maintain a good business relationship with customers
  • Demonstrates ability to initiate, expedite and follow through to task completion
  • Ability to positively react to change in environment, processes and people
  • Minimum high school graduate or equivalent
  • Experience with handling customers in a courteous and professional manner. Work a day shift- 7:30 am- 4:00 pm
4

Service Writer Resume Examples & Samples

  • Assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities
  • Provide outstanding service to the customer
  • Greet customers at the service counter and on the phone
  • Schedule appointments
  • Perform unit inspection for obvious body damage
  • Create work orders and quotes for customers
  • Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion
  • Create basic/initial diagnostic plan consistent with the complaint
  • Ability to assess customer delivery needs
  • Adhere to company safety practices and other policies and procedures
  • 1-3 years’ experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary
  • Prior experience working in warranty highly desirable
  • Computer experience required. Ability to use email programs and Microsoft Office products
  • Excellent computer skills with the ability to write routine repairs and correspondence
  • Ability to effectively communicate with customers and co-workers in a positive and professional way
  • Desire to continuously develop and improve skills for high job performance
5

Service Writer, Cummins Power Systems Resume Examples & Samples

  • Schedule repairs in system
  • Manage schedule of Diagnostic Technician
  • Perform other responsibilities as needed
  • Thrives in fast-paced environment with multiple priorities
  • Intermediate level knowledge of and/or experience with engine products
6

Service Writer, Cummins Power Systems Resume Examples & Samples

  • Manage the first step of the QuickServe Process which includes: initiating the work order by conducting a thorough interview with the customer to determine performance problems and services requested
  • Works closely with the Shop Supervisor to schedule diagnostics when needed
  • Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company
  • Review Work Orders to ensure accuracy for invoicing and warranty
  • Completes the QuickServe process; closes-out the work order and invoices the customer
  • Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports
  • Complete required training on a timely basis
  • Meet applicable performance objectives
  • Prior experience as a Service Advisor, Technician or similar experience preferred
7

Service Writer, Cummins Southern Plains Resume Examples & Samples

  • Increase service sales by making targeted personal sales calls per customer account list using various sales promotion techniques
  • Maintain acceptable efficiency and recovery rates
  • Review and approve service department payroll
  • Maintain service department in a way to project total quality and customer-led mindset
  • Promote the overall appearance of the service facility by maintaining a clean and orderly service department. Develop a sense of professionalism in the service department
  • Ensure that all shop safety rules and procedures are carried out
  • Delegate authority to competent service personnel to carry on the service department’s work in an efficient and productive manner
  • Plan shop workload in cooperation with other departments affected to assure prompt completion of service work
  • Ensure that all shop tools and equipment are properly maintained and accounted for. Initiate needed repairs or replacement of tools. Request additional tools required to ensure highly productive and quality work
  • Ensure that all service programs, policies and processes are carried out by all service personnel
  • Hire, dismiss, and review all service department personnel subject to approval by senior management and the local Operations Manager
  • Ensure that service trucks are properly maintained and in good working order
  • Ensure compliance with the company tool program
  • Oversee and schedule training for all service department personnel
  • Manage the Customer Support for Excellence teams
  • Maintain, Manage, and enforce the safety program
  • Approve policy claims
  • Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of Cummins products to promote business and retain customers
  • Resolve customer disputes in connection with either factory or distributorship warranties
  • Resolve internal disputes
  • Control disposal of waste products for branch (e.g. anti-freeze.)
  • Assist with the development of annual plans for the service department and measure performance against the plans on a monthly basis
  • High school diploma or equivalent required
  • Extensive knowledge of all Cummins products
  • Five years experience in power generation or electrical mechanics
  • Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others
  • Willingness and confidence to be active in increasing customer contacts
  • Must possess superior interpersonal and customer relation skills
  • Must have knowledge and ability to operate computer in service functions
  • Must have extensive understanding and knowledge of warranty and service programs available for Cummins products
  • Ability to travel to customer’s offices and facilities
  • Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
8

Service Writer Resume Examples & Samples

  • Ensure cleanliness and pleasant atmosphere of work area of all times
  • Order parts from vendors
  • Control parts room inventory
  • Assist technicians and pull parts
  • Post parts to work orders
  • Effectively communicate with customers, technicians and vendors
  • Exceptional customer service skills are needed when encountering guests to ensure a good positive representation of Lake Powell Resorts and Marinas is demonstrated at all times
  • Manage repair workorders orders
  • Must be able to work with diverse populations in a supportive and positive manner
  • Develop a strong knowledge of Dockmaster system, Activate Warehouse system and Retail Pro
  • Identify safety issues and take the correct steps to correct them
  • Must be honest, dependable and forthright, with the ability to confidently work without direct supervision
  • Maintain a positive attitude – always be willing to lend a helping hand wherever needed
  • Maintain positive attitude in high stress situations
  • Must be flexible - willing to work a varied schedule
  • Report to work in proper uniform
  • Strong English communication skills are required – must have the ability to read, speak, write and understand English
  • Must be over 18 years of age
  • Background in Repair Field and Dockmaster service program preferred
  • Basic Mathematical knowledge and Computer skills are required
9

Service Writer Resume Examples & Samples

  • The service writer will set up and track certification, calibration and inspection schedules for all equipment required
  • Setup & completion of service tickets (work orders) for repair and maintenance
  • May have some shipping and receiving responsibilities, and will perform other administrative duties as required
  • Responsible for general administrative duties including answering phones, typing, filing, photocopying and data entry
  • Assist Operations Centre personnel as required
  • Safety administrative duties, involvement in attests
  • NSC compliance for audit purposes
  • Proficiency with JD Edwards would be an asset
  • Strong computer skills and advanced knowledge of the entire Microsoft Office Suite, particular attention to MS Excel and Word
10

Service Writer Resume Examples & Samples

  • Previous experience performing data entry
  • Proficiency in Microsoft Word, Excel and Outlook
  • Previous experience as a Service Advisor/Service Writer or Mechanic
11

Service Writer Resume Examples & Samples

  • Review customer complaints and mechanic reports about vehicle condition
  • Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary
  • Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties
  • Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold
  • Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc
  • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc
  • Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc
  • Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections
  • Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations
  • Interface with all departments involved in the complaint including the fact finding and investigative phases
  • Screen and input all qualified vehicles for post-sale inspection
  • Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
  • Perform other duties as assigned by management
  • High School Diploma or equivalent required
  • Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred
  • ASE certification, estimating preferred
  • Valid Driver’s License and safe driving record required
  • Strong verbal and written communication and organization skills required
  • Effective report writing and composition skills preferred
  • Working knowledge of federal and state laws regarding arbitration of vehicles
  • Regularly required to stand, walk, reach, talk and hear
  • Frequently required to stoop, kneel, crouch, squat, and climb
  • Ability to lift 1-20 pounds
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus
12

Service Writer Resume Examples & Samples

  • Ensure that service processes are followed
  • Contact service customers and inform them of open schedules to increase shop business
  • Supervise flow of business process
  • Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line. Be able to instruct and assist technicians with this information
  • Must possess leadership qualities and self-motivation
  • Familiar with Cummins products and applications
  • Well-acquainted with all tools, replacement parts, and equipment needed to repair Cummins products
  • Must have an internal drive for customer service and provide an elevated level of service for internal and external customers. Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
13

Bike Service Writer Resume Examples & Samples

  • Communications with FOX customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all FOX Bicycle suspension products
  • Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
  • Provide accurate estimates and alternate options to customers for the servicing and support of products
  • Administration of products on “Hold” to ensure that they are resolved in a timely manner
  • Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
  • Become cross trained to support any position within the department when needed
  • Maintain a safe work environment by adhering to all safety regulations within the department
  • Take pride in your work
  • Have fun and enjoy your job! A good attitude is contagious
  • Technical knowledge of Bicycle Suspension
  • Mechanical aptitude
  • Rides FOX, Bicycle Enthusiast
  • Ability to contribute in a Team atmosphere
  • Ability to Multitask and work under pressure
  • Able to understand and execute detailed instructions
  • Ability to read technical drawings/engineering documents
  • Advanced computer skills. Able to work in Excel spreadsheets and use data bases for part searches, etc
  • Highest levels of integrity, honesty and work ethic
  • Good written and oral communication skills necessary to explain detailed mechanical
  • Issues
  • Customer Service Skills and Professional Phone Skills
  • Willingness to positively embrace change
14

Senior Out of Service Writer Resume Examples & Samples

  • Support the work control process with Clearances
  • Coordinate required resources, including the identification of manpower requirements, for Clearance Order preparation related activities
  • Develop plans for timely execution of work windows addressing Limiting Condition for Operations (LCOs)
  • Brief the Shift Teams for planned Work Windows/Outages
  • Assess schedule impact for plant safety and ensure conservative actions are taken and contingencies are addressed
  • Perform assessment of planned activity risk
  • Participate as a member of the Corporate Clearance & Tagging Peer Group
  • Qualify/Maintain Qualification for appropriate EP Duty functions (TSC Ops Director, SAMG Decision Maker, or Communicator)
  • Maintain a valid NRC senior reactor operator license as applicable
15

Maintenance Shop Clerk Service Writer Resume Examples & Samples

  • Assures the availability of parts in a cost-effective manner
  • Maintains fleet records on inventory levels, preventive maintenance schedules, and corrective maintenance performed on all units
  • Receives, tags, stocks and dispenses parts to mechanics according to Corporate and Regional policy and local operating procedures
  • Reviews purchase orders with accounting to ensure accuracy and proper payment of invoices
  • Produces various productivity and usage reports for management review
  • Reconciles Dossier financial data to Lawson general ledger
  • Performs other job-related duties as assigned
  • Related experience in a maintenance / trucking industry
  • High school diploma or G.E.D
  • Minimum of 1 year of general office experience or equivalent training
16

Service Writer, Cummins Midsouth Resume Examples & Samples

  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures
  • Empathetic - Ability to appreciate and be sensitive to the feelings of others
  • Project Management - Ability to organize and direct a project to completion
  • Reliability - The trait of being dependable and trustworthy
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety
17

Maintenance Shop Clerk / Service Writer Resume Examples & Samples

  • Inputs fleet information into the computerized fleet management system daily
  • May act as a point of contact with vendors to order, receive and ensure payment for goods and services
  • Prepares truck purchase orders for management approval, including assignment of general ledger codes. Utilizes ePro to process transactions
  • Follows all safety policies and procedures; participates with the team to achieve safety goals
  • Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data errors and escalates others errors to management for comparison against identified critical objectives and standards
  • May assist with the parts organization and inventory
18

Service Writer, Cummins Central Power Resume Examples & Samples

  • Schedules and plans work for diagnosis and repair of Generators
  • Communicates with customers and associates
  • Performs customer invoicing
  • Prepares and processes warranty claims
  • Responds to warranty claim information requests
  • Works with Preventative Maintenance Department to schedule services
  • Minimum one year experience working as a Service Writer or Advisor
  • Computer Keyboard and PC skills
  • Willingness to increase knowledge base through experience and training to further your role
  • Excellent communication skills (active listening, writing, speaking & telephone)
  • Demonstrated ability to work through conflict and use effective problem solving techniques
  • Demonstrated ability to develop & maintain effective working relationships with customers and co-workers
  • Demonstrated ability to initiate, expedite, follow through to project completion
  • Effective user of good problem solving skills
  • Exhibits organizational and time management skills
  • Ability to positively react to change in environment, process and people
19

Service Writer Resume Examples & Samples

  • Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet or presentation software
  • Open, sort, and distribute incoming correspondence, including faxes and email
  • Answer telephones, direct calls and take messages
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information relative to repairs being performed, schedule repairs, address complaints
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
  • Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work
  • Prepare responses to correspondence containing routine inquiries
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Estimate, schedule and invoice repairs in a knowledgeable manor
  • Obtain authorization for all credit cards payments (VISA, MasterCard, American Express) and process credit card payments
  • Coordinate road call requirements. Follow up to be sure work is performed in a timely manor. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call
  • Process payments from cash and charge customers
  • Determine the status of the customers account and any payment needs prior to scheduling the work
  • Balance payroll hours to bill hours daily
  • Responsible for cash drawer/petty cash
  • Maintain a clean and organized office area
  • Over 3 years, up to and including 2 years experience in a service writer’s position
  • Intermediate to advanced user knowledge of Microsoft Windows XP components, including Microsoft Outlook
20

Service Writer Maintenance Specialist Resume Examples & Samples

  • Assists in troubleshooting and resolving safety, service, and operational issues
  • Creates, distributes, and closes-out customer tickets on a daily basis
  • Maintains and distributes department related information on a daily basis
  • Communicates with other supervisors and managers about operations and/or dispatch issues
  • Completes and maintains a variety of reports as directed by the department manager
  • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor
  • Assists with data collection and reporting required for incentive pay programs
  • Assists with the processing of payments and other financial tasks as necessary
  • Assists in the implementation of operational projects as needed
  • Communicates with customers about service issues as needed
  • Communicates with employees about scheduling and work assignments as needed
  • May enter and maintain Service Machine SMART data on a daily basis
  • Education: Not required
  • Experience: No prior work experience required
  • None required
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally
  • Normal setting for this job is: office setting and/or landfill
21

Service Writer, Southern Plains Resume Examples & Samples

  • Act as primary liaison with customers to provide quotes and schedule work in the shop
  • Interface with customers to answer service questions both over the phone and in person
  • Close repair orders as needed
  • Promote the overall appearance of the shop by maintaining a clean and orderly department. Ensure the professionalism of service department employees to project total quality and customer-led mindset
22

Service Writer, Midsouth Resume Examples & Samples

  • Have working knowledge of warranty alerts, product updates, and all other product information
  • Assess customer's needs, gather pertinent information, and open work orders
  • Assist in the scheduling of shop job assignments
  • Complete repair job including material and labor pricing, invoicing, and collecting from the customer. Determine specific warranty/policy coverage
  • Must possess superior interpersonal and excellent customer service skills
  • Legible handwriting
  • Must have knowledge of warranty policies
  • Knowledge of BMS system
  • Must have an internal drive for customer service and provide an elevated level of service for internal and external customers
23

Service Writer Resume Examples & Samples

  • Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature
  • Notify foreman of incoming work, repair order status, and comments in Sparcs
  • Communicate updates from customer to foreman via comments in Service Link
  • Handle telephone inquiries regarding inbound work and work in process
  • Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate
  • One year service experience
  • Appropriate manufacturer training
24

Service Writer Resume Examples & Samples

  • Greets and assists customers upon arrival. Establishes relationships with customers by assisting them at the counter, over the phone and via email in a professional, intelligent and friendly manner
  • Assesses visual presence of parking lot and ensures cleanliness
  • Responds to email correspondence in a timely manner
  • Visually checks in and assesses equipment being repaired
  • Maintains daily contact with mechanic. This includes communication regarding work being performed, parts that need to be ordered, and updating customers on the status of their service order to successfully complete the job in a timely manner
  • Maintains daily log for work that has been performed
  • Prepares service orders and orders parts, if possible prior to diagnosis
  • Prepares quotes and receives customer authorization for work to be performed, completes payment transactions and assists customers with loading materials they have purchased
  • Informs and assists customers with financing opportunities
  • Receives and evaluates parts that arrive via UPS or FedEx and runs daily reports
  • Assures that equipment and paperwork are complete and ready for shipment via DC truck that arrives Monday and Wednesday mornings
  • Updates and maintains accurate information on the share point site
  • Manages inventory, controls stock outs and reduces excessive inventory
  • Maintains proper displays on the sales floor, replacing and moving product as needed
  • Daily registers equipment for warranty purposes
  • Updates merchandise pricing on sales floor
  • Runs scheduled daily, weekly and monthly reports and forwards to appropriate personnel
  • Confirms the number of repairs each week with the sales center manager
25

Service Writer Resume Examples & Samples

  • Accurately and efficiently open and close of work orders
  • Maintain proficiency with all business systems
  • Maintain complete knowledge and understanding of the policies and procedures of the vendors
  • Assist with tracking product improvement campaigns
  • Assist the Service Technicians with the use of various support systems used by Titan and Vendors
  • Maintain the various tracking logs used by the Service department to manage their business
  • Maintain special tool inventory at the Store
  • Responsible for accurately and efficiently filing product warranty claims including follow-up to maximize warranty reimbursement
  • Required
26

Service Writer, Cummins Crosspoint Resume Examples & Samples

  • Associate degree or equivalent from a two-year college or technical school preferred. And/or other combination of technical training through the military, apprenticeships or other equivalent training/experience
  • Must have a limited knowledge of all Cummins engines
  • Must be able to safely operate all testing equipment and tools
  • Must be able to interact with customers in an effective, positive and professional manner
  • Ability to drive a forklift
  • Demonstrate a commitment to personal and worksite safety
27

Service Writer Resume Examples & Samples

  • Education: High school diploma or G.E.D. (accredited)
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day
  • Required to exert physical effort in handling objects less than __ pounds rarely
28

Tracker Service Writer Resume Examples & Samples

  • Greet all service and warranty customers in a friendly, prompt and efficient manner
  • Once work order is created, subsequently schedule warranty and service repairs
  • Work diligently with customers and the Service Department to resolve service issues on a timely basis
  • Keep customers informed of progress in completing work order; notify customers promptly of any delays experienced in the completion of work as promised
  • May be responsible to accept payment for work order, safeguard monies received and perform till reconciliation procedures
  • Ensure no unit is released to customer until work order has been paid in full
  • May be required to assist CSR with delivery of products, serve as back up to Warranty Clerk position and / or assist with monthly or annual physical inventories
  • Maintain a clean and professional work area
  • Follow all Company Policies and Procedures
29

Service Writer Resume Examples & Samples

  • Prospect for new accounts/referrals which include compiling and updating a list of prospective clients to provide leads for additional business
  • Develop, implement, and maintain comprehensive account specific growth strategies
  • Service existing accounts and communicate with clients on a regular basis
  • Follow up on orders to ensure that customers are served promptly
  • Discuss use and features of various parts
  • Coordinate parts and service sales with the appropriate personnel
  • Advise counterperson on delivery instructions
  • Assist in delivering and picking up parts as needed
  • Participate in annual inventory
  • Three years' sales experience, including new account development, prospecting, and cold calling; or equivalent combination of education and experience
  • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
30

Service Writer Resume Examples & Samples

  • Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers
  • Create and enter work orders in IDS describing all customer complaints
  • Answer service questions over the phone and in person
  • Obtain authorization as required for warranty repairs
  • Maintain service records
  • Once work order is completed, finalize in IDS and contact customer to pick up unit
  • Perform other duties, assignments and responsibilities as needed
31

Service Writer Resume Examples & Samples

  • Assists customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities
  • Greet Customers
  • Manage schedule of Diagnostic Techs
  • Cummins Power Systems focuses strongly upon safety in all aspects of our operations. The successful candidate must likewise consider safety as paramount and demonstrate a substantial awareness of work place safety and environmental knowledge
  • Creates, maintains and promotes a safe clean workplace
  • Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)
32

Internal Service Writer Resume Examples & Samples

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
  • Greets customers in a timely, friendly manner
  • Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time"
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
  • Test-drive the vehicle or refer to the test technician as necessary
  • Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
  • Maintains a dealership-prescribed standard for “hours per customer repair order written."
  • Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc
  • Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
  • High school diploma or the equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in a dealership position
  • General knowledge of vehicle mechanical operations
  • ASE certification preferred
  • Sales experience preferred
  • Professional personal appearance
  • All applicants must be authorized to work in the USA
  • All applicants must perform duties and responsibilities in a safe manner
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
33

Service Writer Administrator Resume Examples & Samples

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work
  • Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail
  • Assist with parts inventories and cycle counts, procurement, storage and billing
  • Complete yard checks and/or safety inspections
  • Assist with shop administrative processes and run reports as scheduled
  • Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
  • Recording attendance of shop personnel
  • Ordering supplies, mailing, and scheduling
  • Accident reporting and administration
  • Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
  • Operates computer terminal to input and retrieve data
  • Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
  • High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
  • 2 years of experience in shop/service departement administration
  • 2 years of customer service experience
  • Proficient skill with MS Office software
  • Excellent phone skills
  • Excellent verbal communication skills
  • Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
34

Inshop Engine Service Writer Resume Examples & Samples

  • Gather unit/product information
  • Daily updating to customers to status of their repair
  • Deliver daily T/S plan focusing on equipment available to start of troubleshooting
  • Bachelor’s degree preferred. High school degree required
  • Must possess excellent customer service skills
  • This is the entry level position to a Service Advisor role
35

Service Writer Resume Examples & Samples

  • High school diploma or GED; associate’s or bachelor's degree, preferred
  • Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
36

Service Writer Resume Examples & Samples

  • Excellent verbal communication skills with external and internal customers
  • Demonstrates commitment to and creative thinking for continuous improvement
  • Ability to develop and maintain a good business relationship with internal and external stakeholders
  • Ability to perform quick decisions, have a decision making process in place
37

Service Writer Resume Examples & Samples

  • Meeting and greeting customers daily
  • Scheduling appointments for customers to drop off equipment to be serviced
  • Answering inbound service calls
  • Inspecting portable and truck mounted commercial cleaning equipment
  • Creating a repair order form for work to be completed
  • Collecting contact information from the customer to discuss repair details and options
  • Continuing contact and and follow ups with customers throughout the repair process
  • Relaying recommended repair options to the customer
  • Investigating any and all warranty options
  • Closing work orders and collecting payment
  • Managing work flow
  • Performing a comprehensive inspection of customers equipment and vehicles for cleanliness
  • Confirming that all identified repairs have been completed and that paper work is in order
  • Providing support to mechanics and sales staff
  • Addressing all customer questions and concerns
  • Establishing positive relationships with customers that result in repeat business for all service needs
  • Following up with customers to confirm repair satisfaction
  • Ability to translate technical information
  • Strong attention to detail and organization
  • Time management skills
  • Proven track record of a loyal and growing customer base
  • High energy conveying a positive attitude
  • Willing to go the extra mile for all customers
  • Compassionate and respectful professionalism shown to all
  • At least 2 years of recent service writer and customer service experience needed
  • Technical repair or mechanical repair experience (a plus)
38

Service Writer, Cummins Sales & Service Resume Examples & Samples

  • Resolve customer concerns in connection with either Cummins, Inc. or distributorship warranties
  • Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance
  • Collect from cash customers and be able to explain invoice if necessary
  • Strong computer skills
  • Must have an internal drive for customer service and provide and elevated level of service for internal and external customers
39

Service Writer Resume Examples & Samples

  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
  • Effectively communicates with all store associates, management, and customers
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities
  • Key holder and responsible for basic and detailed opening and closing responsibilities
  • One year of experience in automotive service environment
  • Valid Driver's License
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts
  • Acted as a work lead or supervisor previously
  • Ability to exercise judgement and to work independently
  • Ability to handle difficult customer situations
  • Comfortable utilizing up-sell techniques
  • Strong cash handling skills, including the use of POS systems
  • Demonstrated consistency, accuracy and follow-through
  • Ability to work Days, Nights, Holidays and Weekends
40

Service Writer Resume Examples & Samples

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with an emphasis on details and accuracy. Other duties may be assigned
  • Education and experience
  • Demonstrated commitment to achieving the organization’s goals and objective
  • Strong negotiation skills and ability to work with suppliers
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
  • Ability to deal with the public in a pleasant, courteous, and calm manner in all circumstances
  • Ability to work under pressure and be multi-task oriented
  • Capable of utilizing the internet effectively for research and evaluation
  • Ability to drive change and sell new concepts and approaches through persistence, self-motivation, energy, tenacity, follow-through, and commitment
  • Excellent communication skills (both oral and written)
  • Understanding of procurement’s impact on financial results
  • Required to use motor coordination with finger dexterity (such as keyboarding, etc.) most of the work day
  • The normal setting for this job is an office setting
  • May require sitting for extended periods of time
41

Service Writer Resume Examples & Samples

  • Assist in the scheduling of shop job assignments and supervise flow of business process
  • Must possess strong interpersonal and customer relations skills
  • Must comply with all safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
42

Service Writer Resume Examples & Samples

  • Track repairs and their causes
  • Maintain customer profile information
  • Log what parts are needed, how much time should be allocated to make the repair and schedule the appropriate technician for the job based on the customer and their repair needs
  • Convey information to both the customer and VNW in a timely fashion
  • Assist with the billing process
  • Bachelor’s Degree, Associate Degree plus four years related experience, or eight years’ of relevant experience in lieu of college degree
  • One year of relevant professional experience
  • Intermediate skill level with Microsoft Word, Excel, and Outlook
  • Strong interpersonal and customer service skills
  • Professional but friendly demeanor
  • Knowledge of pivot irrigation systems and various repair options
  • Ability to read and interpret billing statements and work orders
  • Ability to understand and interpret industry terminology
  • Ability to remain calm and polite when dealing with frustrated customers
  • Excellent telephone etiquette
  • Passion and integrity with the drive to excel and deliver exceptional results
  • Three years of professional experience in the agricultural industry
  • A working knowledge of QAD software program
  • 2017-06-29-07:00
43

Maintenance Clerk / Service Writer Resume Examples & Samples

  • Schedule oil changes and update list
  • Create and process work orders
  • Fill out oil samples
  • Time card data entry
  • Schedule maintenance for light equipment and vehicles
  • Assist in looking up parts
  • Assist Service Department as needed
  • Process defects from daily inspections
  • Schedule the lube truck
  • Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations & act courteous/respectful of others
  • Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.)
  • Ensure OSHA safety and environmental regulation compliance
  • General education, grammar and arithmetic, GED or high school diploma or equivalent
  • Previous parts, equipment and mechanical experience
  • Computer program experience with Excel, Word, Outlook, Zonar and JDE preferred
  • Provide and maintain proper licensure, medical card and acceptable driving record
  • OPEN UNTIL FILLED**
44

Inside Sale Rep / Service Writer Resume Examples & Samples

  • Developing professional relationships with our customers face to face and over the phone
  • Assisting customers with product selection and placing product orders
  • Recommending new product and/or services
  • Providing technical advice
  • Addressing any concerns a customer may have
  • Meeting and exceeding sales quotas
  • Inspecting commercial cleaning equipment
  • Creating a repair order for work to be completed
  • Gathering details about the equipment to direct the technician on the repair
  • Educating customers on preventative maintenance options
  • Continuous contact and follow up with customers throughout the repair process
  • Investigating any warranty options and follow up
  • Obtain pre-authorization on repairs from the customer
  • Performing a comprehensive inspection of customer's equipment and/or vehicle for cleanliness
  • Confirm that all identified repairs have been completed, paper work is in order
  • Following up with the customer to confirm repairs were satisfactory
  • At least 2-3 years of recent customer service
  • Confident demeanor, competitive drive, organized and goal-oriented
  • Excellent communications skills (oral and written), courteous and clear telephone voice
  • Willing to invest time and effort into learning about Jon-Don’s products and services
  • Bilingual (English-Spanish) a plus
  • Strong attention to detail and organized
45

Express Service Writer Resume Examples & Samples

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • A team player who is focused on providing exemplary customer service
  • Basic mechanical understanding of an automobile
  • Be at least 18 years of age
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen