Senior Traffic Resume Samples

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JA
J Ankunding
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Ankunding
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+1 (555) 524 4680
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Experience Experience
Detroit, MI
Senior Traffic Modeler
Detroit, MI
Kohler-Mueller
Detroit, MI
Senior Traffic Modeler
  • Prepares scopes of work, fee proposals and respond to RFP’s
  • Provides interpretation on feasibility of implementation or concerns around the result
  • Directs and coordinates and reviews technical work performed by other project team members
  • Estimates model parameters from survey data, including network capacities, auto ownership models, cross-classification and regression of trip generation rates, trip distribution models and parameters, mode choice models and coefficients, user value of time and traffic assignment parameters
  • Develops intercity demand and ridership projections, including high speed rail
  • May serve as Project Manager on projects
  • Provides quality control of traffic analyses, including demand model inputs, processes, outputs and forecasts
Houston, TX
Senior Traffic Workforce Analyst
Houston, TX
Hettinger, Legros and Sanford
Houston, TX
Senior Traffic Workforce Analyst
  • Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives. Collaboration includes determining the day’s direction and resource alignment to achieve targets
  • Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, aging of inventory, and performance
  • Analyze and interpret data to identify trends, patterns and opportunities for the business
  • Utilize technical and business tools/reporting to monitor inventory performance compared to plan throughout the day. Partner with Operations team members and leaders to solve for workflow and inventory issues identified when monitoring intra-day movement
  • Frequent communication with Operations leadership and Workforce Management team members regarding inventory status, direction, expected performance against target, and any remediation efforts included in direction
  • Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives
  • Collaboration includes determining the day’s direction and resource alignment to achieve targets.Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, ageing of inventory, and performance
present
Houston, TX
Senior Traffic / Workforce Representative
Houston, TX
Weimann-Donnelly
present
Houston, TX
Senior Traffic / Workforce Representative
present
  • Conduct data analysis using workforce management software, inventory reporting, and performance applications to
  • Develop, maintain, and adhere to the workplan. Represent and preplan a comprehensive task list within the work plan
  • Work is frequently completed without established procedures
  • Communication of daily performance and expectation changes based on real time adjustments
  • Intra-Day Performance (IDP) reports. Reviewing reports to ensure adjustments are made to close coverage gaps
  • Manage real-time inbound call traffic to help ensure that service levels are met
  • Scheduling, Real-Time Management, and analytics for all supported operations
Education Education
Bachelor’s Degree in Civil Engineering
Bachelor’s Degree in Civil Engineering
University of Cincinnati
Bachelor’s Degree in Civil Engineering
Skills Skills
  • In depth knowledge and capability in the use LINSIG software
  • Detailed wide knowledge of contractual issues
  • Excellent problem solving skills and able to develop new and innovative ideas / solutions
  • Expert technical knowledge concerned within own business area
  • Professionally qualified or working towards IENG / CENG
  • Capable of managing a challenging workload subject to change at short notice
  • Capable of developing effective client and team relationships
  • Strong awareness of Health and Safety issues and CDM
  • Proven project management skills, including ability to manage multiple projects for various clients
  • Good experience of MOVA design, configuration and validation
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15 Senior Traffic resume templates

1

Senior Traffic & Presentation Executive Resume Examples & Samples

  • Coach and provide training to subordinates
  • Plan and schedule different OnAir elements including commercials and on-air promotions in making the presentation of the channel
  • Planning and implementing on-air promotion campaigns
  • Liaise with different departments daily in channel’s operation
  • Work closely and communicate regularly with various teams in presentation of product
  • Construct and strategize daily channel transmission playlist
  • Proficient with computers and basic office software
  • Good leadership skills, analytical and creative thinking and multitasking abilities
2

Senior Traffic & Optimization Analyst Resume Examples & Samples

  • Provides product support, analytics support, and thought leadership for the traffic & yield initiatives across DPRD, encompassing web, mobile app, and digital-led guest experiences
  • Acts as product lead for traffic-driving upper funnel sites as necessary
  • Partners closely with DPRD disciplines (e.g. Product Management, Project Management, Design, and Technology) to identify opportunities to improve conversion through improved experiences
  • Manages vendor relationships and implementation of tools and services that support traffic and yield initiatives
  • Works with the Product Management and Production teams to define and prioritize traffic-driving initiatives in the software development backlog
  • Aids in the creation of dashboards and status update decks on key initiatives for executive-level stakeholders
  • Minimum 3 years experience working in/with the online industry
  • Extensive analytical experience required with demonstrated spreadsheet skills
  • Demonstrated ability to identify, understand, and support business opportunities
  • Experience with business and user issues in a fast moving online organization
  • Experience with Agile software development methodology
  • Good verbal and written communication skills, including an ability to communicate effectively with senior leaders
  • Strong organizational skills and project management abilities
  • Ability to work autonomously and manage many projects simultaneously
  • Proven ability to collaborate with and achieve actionable results working with other teams, plus the ability to build strong relationships
  • Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
  • Online testing experience preferred
  • Understanding of the online marketing and eCommerce space
3

Senior Traffic & Scheduling Analyst Resume Examples & Samples

  • Under general supervision, this position analyzes call center trends, including call volumes; call patterns, staff productivity, attrition rates, and resource allocation
  • The traffic and scheduling analyst monitors call volume of inbound call traffic and ensures customer service needs are met by coordination. Responsibilities include adjusting call volumes in a timely manner. T
  • This position creates reports that will be used for capacity planning within the call center
  • The Traffic and Scheduling Analyst uses analysis results to forecast call arrival and build staffing scheduling plans to meet business unit goals and objectives
  • Successful candidate maintains and administers the Workforce Management systems to include updating associate skills, skill levels, permissions, work groups, schedules, offline activities, user acceptance testing, etc
  • This position is required to maintain positive relationships with operations, outsource partners and other support groups. The Traffic and Scheduling Analyst coordinates with other departments when outages occur and calls must be redirected
  • This position also completes monthly acceptance testing for latest Service Center application releases and supports weekend coverage defined by direct manager
  • Minimum of 2 years of related experience in a multi-function call center
  • Experience using Workforce Management Software
  • Statistical Data Analysis a plus
  • Demonstrated ability to communicate effectively
  • Strong Data Analysis skills
  • Strong Project Management skills
  • General knowledge of Avaya Service Center solutions helpful
  • High level of professionalism
  • Senior lead position experience helpful
4

Senior Traffic Signal Engineer Resume Examples & Samples

  • Undertake traffic signal engineering studies from feasibility through to detailed design
  • Production of transportation reports, making use of relevant traffic engineering software (for example LINSIG, TRANSYT and VISSIM micro-simulation)
  • Preparation of design drawings and work specifications
  • Preparation of TR2500 / MCH1827b controller specifications
  • Preparation of UTC / SCCOT plans and / or MOVA data sets
  • Carryout FAT & SAT testing to a sufficient standard
  • Carryout UTC / SCOOT & MOVA validation
  • Providing direction and technical advice to junior project team members, taking a proactive role in developing team members to their full potential
  • Production of scheme cost estimates
  • Monitoring financial status and progress of projects to ensure delivery on time, to budget and to Client’s satisfaction
  • Take an active role in winning work and supporting business development activities including the development of Client relationships
  • Degree level, HNC/HND or appropriate qualification
  • Sector 8 portfolio (desirable but not essential)
  • A current full driving license is desirable (but not essential) for the role as site visits will be required
5

Senior Traffic / Workforce Representative Resume Examples & Samples

  • Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management
  • Business hours 5am-12am CST
  • Work does not usually require established procedures
  • Coordinates others' activities
  • 2 + years of Workforce Management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
  • 3 + years of experience with Workforce Systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
  • Proficiency with Macros, formulas, charts, and pivot tables in MS Excel
  • Bachelor's Degree or Higher
6

Senior Traffic / Workforce Representative Resume Examples & Samples

  • Responsible for monitoring of representatives and all aspects of phone traffic that comes into the contact center
  • Responsible for Identifying service impacting situation using the real time information and creating and sending accurate alert notifications
  • Responsible for analysis of skills and making proper adjustment of skills while managing traffic as well as additions and changes needed on an ongoing basis
  • Intra-Day Performance (IDP) reports. Reviewing reports to ensure adjustments are made to close coverage gaps
  • Delivers reports via MS Office/Word/Excel/IEX as required
  • Communication of daily performance and expectation changes based on real time adjustments
  • Participate in client calls, providing feedback and data when appropriate
  • Responsible for managing and analysis of non-phone activities to maximize efficiency
  • Responsible for intraday planning for the week
  • Collaboration between operations, CCRM, and clients
  • Managing Exception request via WFM Outlook accounts and Web Station
  • 2+ years of workforce management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc)
  • 3+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin
  • Intermediate level of Microsoft Office experience (Excel - formula driven, spreadsheets, and pivot tables, PowerPoint - presentations, Word - typing letters, etc.)
  • Ability to work a flexible schedule, including weekends
  • 2+ years of Operations experience
  • Bachelor's Degree (or higher)
7

Senior Traffic Workforce Analyst Resume Examples & Samples

  • Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives. Collaboration includes determining the day’s direction and resource alignment to achieve targets
  • Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, aging of inventory, and performance
  • Analyze and interpret data to identify trends, patterns and opportunities for the business
  • Utilize technical and business tools/reporting to monitor inventory performance compared to plan throughout the day. Partner with Operations team members and leaders to solve for workflow and inventory issues identified when monitoring intra-day movement
  • Frequent communication with Operations leadership and Workforce Management team members regarding inventory status, direction, expected performance against target, and any remediation efforts included in direction
  • 2+ years of experience working in a Service Operations Center
  • 1+ years of working with Workforce Management Tools (IEX, Aspect eWorkforce Management, Blue Pumpkin)
  • Ability to create and edit documents in MS Word
  • Ability to create spreadsheets, VLOOKUP and pivot tables in MS Excel
  • Experience working in a virtual environment
  • Big Picture Thinker
  • Analytical Mindset
  • Effective communication skills (written and verbal)
8

Intelligent Transport Systems Senior Traffic Signals Engineer Resume Examples & Samples

  • Undertake and review traffic signal schemes from inception to operation, including site surveys, Traffic Signal health checks, design, installation, FAT, SAT and validation
  • Manage your own projects to ensure delivery to budget, time and quality
  • Creates new client relationships and assist with developing the wider ITS team
  • Cultivates and manages clients who have an impact on the business
  • Identification and development of road network improvements
  • Identification and development of added value in existing projects
  • Authoring and reviewing technical reports
  • Preparation of cost estimates and development of briefs
  • Proven experience of traffic signal design
  • In depth knowledge and capability in the use LINSIG software
  • Proven experience in the design, operation, configuration and validation of UTC/SCOOT
  • In depth experience of traffic signal controller operation, TR2500 form and/or configuration writing
  • Proven experience of FAT and SAT
  • Capable of developing effective client and team relationships
  • Familiar with a wide range of ITS technologies, including UTMC, journey time measurement, VMS, CCTV, RTPI
  • Proven project management skills, including ability to manage multiple projects for various clients
  • Excellent problem solving skills and able to develop new and innovative ideas / solutions
  • Experience in Business and commercial development
  • Willing to travel / work in various locations in the UK and abroad when appropriate
  • Project management experience and qualifications (eg PRINCE2)
  • Asset management/maintenance experience
  • Programme experience
  • Traffic modelling experience, Junctions 9 or similar
  • Experience of design or operation of other ITS infrastructure
  • Professionally qualified or working towards IENG / CENG
  • Expert technical knowledge concerned within own business area
  • Understanding of large scale project management processes
  • Detailed wide knowledge of contractual issues
  • Capable of managing a challenging workload subject to change at short notice
  • Experience of handling financial systems would be an advantage
  • Hold a UK Driving Licence
  • A proactive approach to self-development
9

Senior Traffic Workforce Analyst Resume Examples & Samples

  • Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives
  • Collaboration includes determining the day’s direction and resource alignment to achieve targets.Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, ageing of inventory, and performance
  • Associate’s degree or higher
  • 1+ years of experience in IEX
  • 1+ years of experience planning and forecasting
10

Senior Traffic Workforce Analyst Resume Examples & Samples

  • Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, ageing of inventory, and performance
  • 1+ years of experienceworking in an inventory management type of role
  • Ability to create and edit documents in Microsoft Word
  • Ability to create and edit documents in Microsoft PowerPoint
  • Ability to create spreadsheets, advanced formulas (V-lookup, etc.), and pivot tables in Microsoft Excel
  • Knowledge of Workforce Management software (IEX, Aspect, Blue Pumpkin, etc.); have either used or have basic understanding
  • Associate’s Degree or higher
11

Senior Traffic Workforce Analyst Resume Examples & Samples

  • Observe, follow and note claims as they flow through the life cycle within the Unet platform to ensure processing policies and strategic partner relationships are working in the most effective way
  • Utilize resources such as Business Partners and team knowledge to reduce processing time of claims in the Unet platform in an effort to reduce penalties and financial risks
  • Implement revised and new processes to reduce claims processing times and minimize financial risk
  • Claims Interest process experience
  • Experience in using, updating and managing UHC SharePoints
12

Senior Traffic Resume Examples & Samples

  • Applies knowledge/skills to a range of moderately complex activities
  • Sometimes acts as a technical resource to others in own function
  • Solves moderately complex problems on own
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • Bachelor's degree is preferred
  • Experience in a multi-skilled environment
13

Senior Traffic Workforce Analyst Resume Examples & Samples

  • 1+ years of experience working in an Inventory Management type of role
  • Ability to create and edit presentations in Microsoft PowerPoint
  • Ability to create spreadsheets, advanced formulas, VLOOKUP, pivot tables, etc. in Microsoft Excel
  • 1+ years of experience Planning and Forecasting
14

Senior Traffic / Workforce Representative Resume Examples & Samples

  • This role requires the following technical experience
  • 2+ years with Avaya CMS Supervisor, experience with Avaya Terminal Emulator a plus
  • 2 + years with NICE IEX (formerly Totalview) versions 3.12 and 4.0
  • Proficient with MS Excel, including formulas and pivot tables
15

Senior Traffic / Workforce Representative Resume Examples & Samples

  • Support the preparation of ad hoc analysis that enables strong understanding of the business Provide training on report, dashboard and package development to team members and management as needed
  • Must display a positive team oriented attitude
  • Must be able to provide constructive feedback documenting cause and effect
  • Must be able to provide team coverage for planned PTO, unplanned PTO, and times of increased work volume
  • Must be visible, vocal, and lead by example
  • Must display support of Our United Culture: Integrity Compassion Relationships Innovation Performance
16

Senior Traffic Signal Engineer Resume Examples & Samples

  • In depth experience of traffic signal design
  • In depth experience in the design, operation, configuration and validation of UTC/SCOOT
  • In depth experience of FAT and SAT
  • Good experience of MOVA design, configuration and validation
  • Comfortable client facing and able to communicate and influence effectively in spoken and written English
  • Able to win client confidence and develop effective client relationships
  • Project management skills, including ability to manage multiple projects for various clients
  • Proven ability to learn new skills and understand complex technical projects rapidly
  • Excellent problem solving skills and able to develop new and innovative ideas
  • Strong awareness of Health and Safety issues and CDM
  • Holds Professional qualifications
  • Hold full driving licence
  • Willing to work in various locations in the UK and abroad
  • Traffic modelling experience
  • Undertake and review traffic signal schemes from inception to operation, including site surveys, design, installation, FAT, SAT and validation
  • Monitor your own projects to ensure delivery to budget, time and quality
  • Liaison with clients with the ability to discuss all aspects of existing and future projects
  • Identification and development of project opportunities
17

Senior Traffic Controls Engineer Resume Examples & Samples

  • Bachelor or Associates Degree in Civil Engineering or Civil Engineering Technology
  • Licensed as a Professional Engineer is required, North Carolina licensure preferred or the ability to become licensed within 6 months of being hired
  • A minimum of 14+ years of progressive Traffic Control Planning or public agency design experience is required, preferably with NCDOT porjects
  • A minimum of 8+ years of progressive Project Management experience is preferred
  • Experience working in and leading large multi-disciplinary teams required
  • Experience working on large DOT projects a plus
  • Candidate with established local client relationships required
  • Valid Driver’s License required
  • Microstation experience required
  • Occasional travel
  • Candidate may be required to perform field investigations that will involve difficult terrain and the ability to carry equipment no greater than 50 lbs
18

Senior Traffic Modeler Resume Examples & Samples

  • Conducts travel demand modeling tasks, including model development, calibration/validation and application
  • Conducts demand model assessment/refinement in conjunction with Level 1 and Level 2 traffic and revenue studies
  • Conducts demand model assessment/refinement in conjunction with New Starts applications, including successfully addressing FTA review comments
  • Estimates model parameters from survey data, including network capacities, auto ownership models, cross-classification and regression of trip generation rates, trip distribution models and parameters, mode choice models and coefficients, user value of time and traffic assignment parameters
  • Develops intercity demand and ridership projections, including high speed rail
  • Independently identifying and analyzing transportation planning issues, including:Determining datasets required to bring forth the best answer
  • Analyzing and presenting the study result
  • Provides interpretation on feasibility of implementation or concerns around the result
  • Writing technical reports and creating presentations of findings (samples will be required) that have been presented to a diverse group of clients and the public
  • Provides quality control of traffic analyses, including demand model inputs, processes, outputs and forecasts
  • May serve as Project Manager on projects
  • Task assignee on multiple projects
  • Interfaces with client group and community stakeholders
  • Identifies and recommend appropriate technical procedures that should be used on a project
  • Coordinates and interfaces with the project team members during the course of a project
  • Oversees the work of less experienced staff
  • Directs and coordinates and reviews technical work performed by other project team members
  • Coordinates with clients on a regular basis to complete assigned tasks
  • Regular task assignee on multiple projects
  • Directs technical aspects of multiple and large-scale planning projects and teams
  • Responsible for significant portions of presentations and public facilitation
  • Prepares scopes of work, fee proposals and respond to RFP’s
  • Bachelors degree in Planning or related field plus 9 years of experience in Traffic Modeling or Master’s degree in Planning or related field plus 8 years of experience in Traffic Modeling
  • Experience with travel demand model estimation, calibration, validation and implementation
  • Experience with traffic forecasting, analysis and report production
  • RLA, RA, PE registration or AICP, CEP certification is preferred
19

Senior Traffic Engineering Technician Resume Examples & Samples

  • Conduct traffic signal inventories and field assessments for traffic signal and communication networks,
  • Observe and inspect ongoing signal construction work,
  • Review plans and specifications to ensure that work is in compliance with plans and specifications,
  • Trouble shoot signal operations and communication issues,
  • Install and repair signal and communication equipment,
  • Conduct traffic signal maintenance,
  • Develop and implement signal timing plans, and
  • Performs other job responsibilities as assigned
  • High School Diploma or equivalent experience is required
  • At least 10 years of experience in signal operations, communications is required
  • Required to have and maintain a satisfactory driving record
  • Ability to effectively follow instructions; deal effectively with contractors and public
  • Ability to read and interpret traffic signal and communication plans and specifications
20

Senior Traffic / ITS Project Manager Resume Examples & Samples

  • Provide technical guidance or perform technical work in the areas of traffic operations, intelligent transportations systems, Transportation Systems Management and Operations (TSM&O), traffic planning, safety studies
  • Provide guidance in development of strategic plans, policy documents, technical documents
  • Coordinate with clients as needed for specific assignments
  • Individual must have strong reputation with Florida DOT in strategic planning efforts to expand our traffic engineering footprint, and be instrumental in implementing our strategic plan
  • As a technical leader, the successful candidate will provide leadership in project planning, management, and delivery
  • The successful candidate will also support staff development through mentoring, recruitment, and evaluation
  • Bachelor’s degree in civil engineering, or related field
  • 16+ years of experience in managing, planning, and implementing traffic engineering projects
  • Florida Professional Engineer (P.E.) license Required
  • Professional Traffic Operations Engineer certification required
  • Extensive knowledge of Intelligent Transportations Systems planning, deployment, operations and maintenance
  • Extensive knowledge of Express Lanes planning, operations and maintenance
  • Extensive knowledge of Traffic Engineering Studies
  • Strong writing and oral communication skills are required
  • Individual must be energetic, self-directed and success focused with strong reputation in the South Florida region
21

Senior Traffic Workforce Representative Resume Examples & Samples

  • Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
  • Extensive work experience, possibly in multiple functions
  • Works independently
  • Mentors others
  • 1+ years of working experience in Workforce Management
  • Associate's Degree or Higher
22

Senior Traffic / Workforce Representative Resume Examples & Samples

  • 2+ years of experience with MS Word and Excel
  • Experience with workforce management tools and / or inventory management tools and methodologies
  • Previous experience leading a team, initiatives, or projects
  • Experience in the Healthcare Industry with products and services
  • Excellent communication skills required, including proven ability to effectively communicate analysis, including trends and opportunities to business partners in writing and verbally
  • Experience in effectively collaborating with business partners to drive successful outcomes
  • Ability to work independently, yet act as a resource to others and coordinate activities
23

Senior Traffic Operations Engineer Resume Examples & Samples

  • Report to and collaborate with the on-site AECOM Operations Manager and key client staff to meet all project objectives
  • Effectively manage, organize, prioritize, delegate and/or execute the daily project tasks for the Traffic Operations Engineering team such as
  • Professional Engineering licensure in the state of Michigan or ability to obtain with 9-months of hire
  • Experience with programming and implementing traffic signal timing plans in active traffic signal controllers
  • Experience with D4 traffic signal controller software
  • Experience with CENTRACS or TACTICS central signal control system software
  • Experience with data manipulation, management and processing
  • Experience with ITS communication networks and devices
  • IMSA certifications for traffic signal timing or cabinet related work
24

Senior Traffic Workforce Analyst Resume Examples & Samples

  • Collaboration includes determining the day’s direction and resource alignment to achieve targets.Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, aging of inventory, and performance
  • Utilize technical and business tools / reporting to monitor inventory performance compared to plan throughout the day
  • Partner with Operations team members and leaders to solve for workflow and inventory issues identified when monitoring intra - day movement
  • Associate’s Degree (or higher)
25

Senior Traffic Modeller Resume Examples & Samples

  • Business development and winning traffic modelling work across the region
  • Interface with other areas within the business and acting as an internal service provider for design and environmental assessment
  • Identify opportunities for improvement in the traffic modelling and traffic engineering space
  • Assist with developing a centre of excellence in transport modelling
  • Monitor resource requirements and provide leadership/ mentor existing junior team members
26

Senior Traffic / Workforce Representative Resume Examples & Samples

  • Scheduling, Real-Time Management, and analytics for all supported operations
  • High School Diploma / GED (or higher)
  • 2+ years of workforce management experience (responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
  • 2+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and / or Blue Pumpkin
  • 2+ years of experience with Microsoft Excel (creating spreadsheets, formulas, pivot tables, Vlookups, etc.)
  • 2+ years of experience with Microsoft Word (creating and editing documents)
  • 2+ years of experience with Microsoft Outlook (manage calendar)
  • 2+ years of experience conducting team meetings in a coaching / leadership role
  • Ability to work within the hours of 8:00 am - 8:00 pm Monday through Saturday
  • Experience Microsoft Visio (create and edit workflow documents)
27

Senior Traffic / Workforce Representative Resume Examples & Samples

  • Understand and document stakeholder objectives and align work activities to balance supply and demand in the context of those objectives
  • Analyze, develop action plans and resolve service delivery and / or service level issues
  • Develop, maintain, and adhere to the workplan. Represent and preplan a comprehensive task list within the work plan
  • Maintain frequent and consistent communication with the National Operations Center (NOC) regarding all applicable impacts to the business
  • Plan, coordinate, and communicate all aspects of workforce management including scheduling, skilling, staffing, & business continuity. The scope begins at the planning / scheduling handoff of interval requirements and ends in real-time execution
  • Create & maintain clear documentation of procedures and Line Of Business (LOB) context
  • Partners with Planning to perform analysis on forecasted call, chat and OutBound (OB) and Average Handle Time (AHT) trends
  • Asset: project management / process improvement experience
  • 3+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and / or Blue Pumpkin
  • 2+ years of experience working in a call / contact center
  • 3+ years of intermediate level of experience with Microsoft Excel (i.e. creating spreadsheet, v-lookups, pivot tables, formulas, etc.)
  • 2+ years of intermediate level of experience with Microsoft Word (creating, editing and uploading documents)
  • 3+ years of Workforce Management experience / and Logistics
  • Ability to work a flexible schedule including weekends
  • IEX experience or experience maintaining an IEX environment
  • Experience with Change Management / Project Management
28

Senior Traffic Professional Engineer Resume Examples & Samples

  • Great opportunity for a Senior Traffic Engineer in our growing New York City office
  • Key clients include federal, New York State DOT, Port Authority, and NYCDOT
  • Diverse project portfolio ranging from corridor studies, traffic simulation, MPT/MOT, transportation impact analysis, pedestrian and transit studies
  • In addition to technical tasks, the position will entail report writing and the opportunity for presentation of work efforts
  • Opportunity to manage traffic engineering tasks and mentor junior staff
  • The position offers excellent room for advancement, growth, and independent work
  • BS in Civil Engineering or related Engineering discipline is required
  • At least 8 years experience in the field of traffic/transportation engineering
  • Strong written/oral communication skills
  • Familiarity with local clients including NYCDOT, Port Authority, and NYSDOT is required
  • Proficient in software packages such as Synchro, HCS, Microsoft Office Suite etc is required
  • PE is preferred