Senior Technical Account Manager Resume Samples
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Senior Technical Account Manager Resume Samples
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CG
C Greenholt
Camilla
Greenholt
597 Queen Lake
Dallas
TX
+1 (555) 625 4421
597 Queen Lake
Dallas
TX
Phone
p
+1 (555) 625 4421
Experience
Experience
Chicago, IL
Senior Technical Account Manager
Chicago, IL
Runolfsdottir, Kub and Sporer
Chicago, IL
Senior Technical Account Manager
- Review existing processes, procedures, work methods and identify concrete improvements to improve operational effectiveness, accuracy and customer satisfaction
- Channel client feedback to product management, business development, project management teams
- 3+ years working in a network infrastructure/network appliance Technical Support role
- Assists the Commercial Lines Manager with orientation and training of Technical Account Managers and serve as a technical resource
- Provide information and recommend best practices for the management of SAP Hybris technologies in accordance with the SAP Hybris Operations Framework
- Project-manage larger customer engagements involving internal development teams or third party developers
- Work hands-on with customer engineering teams to develop, migrate, and debug application issues
Phoenix, AZ
Senior Technical Account Manager, Sydney
Phoenix, AZ
Vandervort Inc
Phoenix, AZ
Senior Technical Account Manager, Sydney
- Notify all accounts in advance of a code release that adds functionality and/or creates changes to the services they utilize
- Foster & build business relationships with other cross functional teams including peer Customer Support organizations, Product Management and Marketing
- On a daily basis by work on customer issues, providing guidance on possible strategies to take, and stay in tune with the active projects for each TAM account portfolio
- Together with the Technical Support Manager plan and implement best practices for TAMs to maximize operating efficiency
- Monitor support traffic to watch for areas requiring intervention and/or follow up
- Train new staff members to quickly and effectively bring them up to speed and help contribute to the team and organization
- Maintain a “team” approach with Sales on all assigned accounts. Notify them of any potential issues or opportunities
present
Boston, MA
Director / Senior Technical Account Manager
Boston, MA
Kulas-Anderson
present
Boston, MA
Director / Senior Technical Account Manager
present
- Provide critical view into “real world” that is used to improve products and processes for HTC
- Technical evangelist for HTC devices
- Primary interface between HTC and wireless operator’s handset engineering, device certification, sales engineering and product marketing teams
- Develop and maintain effective working relationships with cross functional teams at HTC headquarters and in the Latin America offices to assure the successful development and execution of the products
- Other duties as assigned
- Provide technical implementation assistance to developers
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams
Education
Education
Bachelor’s Degree in Comfort With Both Large
Bachelor’s Degree in Comfort With Both Large
Howard University
Bachelor’s Degree in Comfort With Both Large
Skills
Skills
- 8 years of relevant work experience, including network engineering and network troubleshooting
- Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels
- Strong organizational skills with the ability to manage competing client demands
- Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with CxO level personnel
- Knowledge of modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
- Strong technical skills, specifically in Linux system administration and/or software development and
- Strong analytical skills regarding technical and project management issues
- Good understanding of strategic sales process
- Strong organizational skills with an ability to manage competing client demands
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
15 Senior Technical Account Manager resume templates
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1
Senior Technical Account Manager Resume Examples & Samples
- Support policy development, syndication and implementation through analysis and written proposals detailing financial impact analysis and operational execution, balancing business needs and effective risk management
- Deliver innovative and in-depth analytics that drive enhanced, profit based, credit risk strategies
- Support end-to-end MIS production and ad-hoc analytics as required. Provide commentary on key trends and ensure prompt escalation of early warning triggers or signs of deterioration within the portfolio
- Partner with Loss Forecasting and ALLL teams to maintain and update internal forecasting processes to ensure effective budgeting of credit losses and reserving requirements
- Support efforts related to the line management process including conceptual syndication with the business, strategy development, operational execution, and tracking & monitoring program performance
- Ensure the robustness of models and alignment to portfolio trends by monitoring and tracking performance metrics such as observed PD and LGDs for key portfolios by working closely with the Basel modeling team
- Support the development, implementation and execution of a comprehensive framework to address End of Draw (EOD) / End of Term (EOT) emerging risk events
- Support HELOC Line Management process, new initiatives and product design
- Broad based business experience and exposure to risk management and the life cycle within consumer credit
- Strong analytical skills and demonstrated ability to conduct trending and comparative analysis are a must
- Knowledge of statistical techniques such as regression analysis, decision trees, etc
- Strong proficiency with Microsoft Excel, Access, SAS, SQL is required
- Display the ability to function as part of a cross-functional business team
2
Senior Technical Account Manager Resume Examples & Samples
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams
- Create, edit, and distribute client notifications and communications
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Client-facing travel (international and domestic), ~20%
- 7+ years in-depth technical experience such as customer support, software development, or web development
- Strong SQL skills
- Mobile app development
3
Senior Technical Account Manager Resume Examples & Samples
- Help drive the adoption of Visa Digital Solutions in the Latin America region
- Present product demonstrations and act as subject matter expert on checkout flow
- Act as primary technical point of contact for merchants and partners addressing any technical challenges or issues they may have
- Work cross-functionally to drive support processes internally within the region
- Maintain global alignment between Latin America region and rest of world
- Act as internal liaison between Visa clients and the Visa Product team to ensure the needs within the region are being met within the product
- Work with merchant developers on identifying and resolving issues at the code level
- Provide consultative guidance and best practices with regard to online payment processing and checkout flow
- A minimum of 10 years in-depth technical experience in a technology company or web consulting business such as technical support, software development, or web development is preferred
- Brazilian Portuguese and English language fluency required
- Spanish language fluency preferred
4
Senior Technical Account Manager, Sydney Resume Examples & Samples
- Contact each assigned account a minimum of once per month to ensure their support needs are being met and no open issues remain
- Notify all accounts in advance of a code release that adds functionality and/or creates changes to the services they utilize
- Monitor support traffic to watch for areas requiring intervention and/or follow up
- Maintain a “team” approach with Sales on all assigned accounts. Notify them of any potential issues or opportunities
- Good problem analysis and resolution skills
- A minimum of 5 - 7 years of relevant experience with direct Customer Support and/or Account Management
- Previous experience with card-not-present payment and/or risk management systems is strongly preferred
- Bachelor’s degree in Computer Science, Management Information Systems or related discipline is a plus
5
Senior Technical Account Manager Resume Examples & Samples
- Help drive the adoption of Visa Digital Solutions in the Asia Pacific region
- Maintain global alignment between the Asia Pacific region and rest of world
- English language fluency required
- Chinese language fluency preferred
6
Senior Technical Account Manager Resume Examples & Samples
- Act as primary technical point of contact for large strategic merchants and partners, addressing any technical challenges or payment questions that may arise
- Manage merchant escalations until the issues have been resolved
- Monitor accounts to ensure optimal transaction performance
- Advocate product enhancement requests with our cross-functional teams
- Build deep product knowledge in CyberSource products and services
- Partner with Sales to build relationships with technical and business contacts across merchant account portfolio
- Act as mentor and subject matter expert for the CyberSource Merchant Support team
- A track record of a strong customer focus. 8+ years of experience in a Customer Support/Account Management role is strongly preferred
- 3+ years of payment industry experience is strongly preferred
7
Senior Technical Account Manager Resume Examples & Samples
- Recruit, manage, and mentor a team of TAM’s
- Maintain a basic understanding of all VMware product lines and solutions
- Provide leadership to TAM’s, consultants and trainers on technical, delivery, and operational issues
- Ensure productivity of TAM’s and balances out near-term revenue delivery requirements versus long-term practice development goals
- Lead team in design and development of innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering and consulting architects
- Help to design and document best practices in overall TAM function through VMware
- Represent the TAM program as needed during pre-sales opportunities
8
Senior Technical Account Manager Resume Examples & Samples
- Must be a fast learner with the ability to explain technical concepts to a variety of audiences
- Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
- VCP: VMware Certified Professional 5 or greater certification preferred
9
Senior Technical Account Manager Resume Examples & Samples
- Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and material representatives
- Visual Studio Languages (VB, C/C#/C++)
- Visual Studio Team Systems (MSF/Process; Test/Build)
- Application Lifecycle Management (ALM)
- Distributed application architecture
- Web application development (ASP.Net., AJAX , Silverlight, Expression tools)
- Service Oriented Architectures (SOA) etc
- SharePoint/MOSS/Office Server/Office platform
- SQL Server/RDBMS and related technologies like BI & Reporting Services
- Integration technologies like BizTalk
- .NET 3.0/3.5/4.0…. (WPF, WCF, Workflow Foundation)
- Exchange - Unified Communications, Communicator, Mobility
10
Senior Technical Account Manager Resume Examples & Samples
- Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of and ability to drive growth of support services to enterprise services customers
- Manages service delivery of a team of peers, leads through influence
- Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address
- Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit
- Manages the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust
- Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups
- Determines most effective method of problem resolution by utilizing internal resources
- Fundamental knowledge in two or more of the following: IT project management, network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security
- PMP and/or ITIL certifications preferred
11
Senior Technical Account Manager Resume Examples & Samples
- Emphasis is on prevention and consultative advice (ITIL)
- This role is responsible for the management of support services to Enterprise Services customers. Scope and decision making include
- Works with management only when necessary to resolve sensitive issues
12
Senior Technical Account Manager Resume Examples & Samples
- Build strong and positive relationships with the various stakeholders within the client organization. The stakeholders could be located in various parts of the country
- Provide technical and operational guidance to client on Software applications to help them manage various tennis events efficiently
- Partner with client through a strategic and consultative approach to better understand their business needs, issues, strategies and priorities in order to deliver a value-added business solution
- Participate in the development of new software features and services as needed
- Work with Business Analysts and Software Developers during requirements, design, development and testing phases
- Coordinate User Acceptance Testing (UAT) and help users during UAT process
- Manage client expectations on delivery, schedule and quality
- Channel client feedback to product management, business development, project management teams
- Help client and internal support team troubleshoot the issues and coordinate with product development team to resolve them in timely manner
13
Senior Technical Account Manager Resume Examples & Samples
- Azure platform knowledge (PaaS, SaaS, IaaS)
- Distributed application architecture (n-tier)
- Web application development (ASP.Net., HTML5, Scripting languages/tools)
- Service Oriented Architectures (SOA)
- SharePoint/Office 365 platform
- SQL Server/RDBMS and related technologies (e.g. SSRS, SSIS, SSAS)
- .NET Framework (modern application development, WCF, workflows)
- Exchange - unified communications, Lync, mobility
14
Senior Technical Account Manager Resume Examples & Samples
- Practical experience of delivery of Virtualisation Services and integration with existing service delivery models
- VCP 4 minimum, VCP 5 or VCP 6 recommended
- Good understanding of strategic and consultative sales process
- 73616BR
15
Senior Technical Account Manager Resume Examples & Samples
- Perform a high-level transaction review for top 10 volume accounts a minimum of twice per month
- Notify accounts in advance of a code release adding functionality and/or changes to the services they utilize
- Perform account training and/or retraining functions as needed. This training is to ensure that assigned accounts are familiar with and comfortable with new and updated services
- Maintain a "team" approach with Sales on assigned accounts. Notify of any potential issues or opportunities
- Bachelor's degree or relevant technical experience
- Intermediate-level knowledge of multiple programming / scripting languages. (Java, C/C++, Perl, PHP, etc.)
- Experience of effective cross-functional collaboration between technical, service delivery, support & commercial facing teams
- Fluent in both written and verbal Spanish and English. Portuguese a plus
- Ability to work well as part of a team and collaborate with others at all organisational levels
- Experience of working as part of a global support team
16
Senior Technical Account Manager Resume Examples & Samples
- Understand and support our customers' technical infrastructure, hardware, and products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver key portfolio updates and help our customers successfully implement upgrades
- Manage customer cases, maintaining clear and concise case documentation
- Travel, as necessary, to visit customers
- 5+ years of Linux and UNIX system administration experience
- Ability to manage and grow existing enterprise customer relationships by delivering engaged, relationship-based support
- Understanding of enterprise-class applications like Oracle, Veritas, and SAP
- Excellent written and verbal communication skills; fluent German language skills
17
Senior Technical Account Manager Resume Examples & Samples
- Responsible for identifying, re-producing, troubleshooting and resolving Norton product issues
- Collaborate with other departments (internal and external) to ensure product issues/defects are reported to the correct team in a timely manner and that resolved issues/defects are appropriately fed back to the relevant partner
- Coordinate communications and facilitate the resolution of Partner accounts technical issues by acting as a general liaison between Support, Product Managers and Product Engineering
- Work with Product Management, Sales and Support Business Development organizations to develop support plans for relevant new customers and, in general, ensure that Support for OEM/SOS/Retail is well represented
- Work with content development and product group to develop training material and deliver training in the format of train the trainer to relevant 2nd level partner staff
- Support the partners by serving as a knowledge source. Work to ensure that 2nd level partner staff has sufficient level of knowledge to guarantee the delivery of high standard support to their customers
- Work with partners and internal reporting teams to ensure availability of regular reports on partner contacts and contact generators. These reports will enable development and product management teams to prioritize resolution work
- Work on projects designed to enhance the customer experience and increase the quality and productivity of support in general
- Work with some supervision, reports frequently to manager and seeks approval for actions impacting operations
- Willingness and availability to travel is a must
- Excellent English and well spoken Portuguese/Spanish is needed
- Third level educations in information technology or equivalent work experience with industry certifications
- Self-managed proactive work style is necessary
- Time Management and ability to work through strict deadlines with strong organizational skills
- Flexibility and ability to multi-task effectively is a must
- Must have an acute awareness of international customer needs and be willing to learn about Symantec’s needs as a business
- Proven experience in dealing directly with customers is needed; preferably in a support background
- Must be an excellent communicator - both written and verbal format - and enjoy dealing with colleagues and customers in a multicultural environment. Must be approachable, customer centered, action oriented, creative/innovative & a good team player
- Job and training is handled through English but German/Portuguese(Brasilien) language would be extremely beneficial
- Experience in delivering training to a group of people is an advantage
- Must have strong troubleshooting skills in combination with technical ability and technical knowledge of desktop operating systems. Follow through is a must
- Ability to learn on your own
- Beneficial to have good working knowledge of all Symantec products & systems. Solid knowledge of AntiVirus and Consumer Security products is a big advantage
- The ideal candidate will be self-motivated adhering to given guidelines and strong attention to detail
- Proven project management experience is needed
18
Senior Technical Account Manager Resume Examples & Samples
- 7+ years design/implementation/operations/consulting experience of distributed applications
- 2+ years hands-on systems administration / networking / troubleshooting
- Content Distribution / CDN
- Scripting / Automation
- Database Architecture
- Experience with AWS service offerings
- Experience working directly with Enterprise customers
- Demonstrated ability to adapt to new technologies and learn quickly
- Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
19
Senior Technical Account Manager Resume Examples & Samples
- · 7+ years design/implementation/operations/consulting experience of distributed applications
- Deep experience in one or more of the following areas
- · 10+ years IT/Technical Industry experience
- MBA or advanced degree
20
Senior Technical Account Manager Resume Examples & Samples
- Ability to travel 10-25% as needed
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience with AWS services and/or other cloud offerings
21
Senior Technical Account Manager Resume Examples & Samples
- Assist in Design/Architecture of AWS and hybrid cloud solutions
- Troubleshoot technical issues and drive issue escalation with AWS Service teams
- Participate in customer requested meetings onsite or via phone
- Work with some of the leading technologists around the world
- Bachelor’s degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
- Experience managing multiple tasks and projects in a fast-moving environment
22
Arts Senior Technical Account Manager Resume Examples & Samples
- 2-4 years of experience in Technical Account Management
- 1+ year of experience in CRM (Customer Relationship Management Software) or database maintenance
- 2-3 years of CPG (Consumer Package Goods) industry experience preferred
- Training/presentation experience
- Team building Skills
23
Senior Technical Account Manager Resume Examples & Samples
- Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
- Liaise with clients alongside the commercial Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective
- Manage technical communications with the client’s technical team, project team, customer services team and senior executives
- Proactively resolve business & technical problems
- Manage new merchant implementations and provide consultative payment guidance to client base
- Act as mentor and subject matter expert for the CyberSource Enterprise Technical Support team
- Manage technical escalation and issue management with global front-line support teams
- Meet with existing clients for regular and ad-hoc service related reviews
- Understand the clients’ core business and vertical and develop strategies where CyberSource can add value
- Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings
- Project-manage larger customer engagements involving internal development teams or third party developers
- Offer best practice advice on CyberSource products and services and the vertical
- Advocate and drive product enhancement requests with our cross-functional teams
- Achieve and maintain CYBS product / process knowledge expert status
- Own and maintain Service Delivery Plan for each client
- Suggest and drive process improvement within the team
24
Senior Technical Account Manager Resume Examples & Samples
- Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery
- Achieve and maintain ITIL and/or PMP certifications within six months
- May participate in individual or team projects to enhance the quality and efficiency of customer support
- Establish effective working relationships with Product Groups by working through appropriate escalation channels
- Also establish strong relationships with Microsoft Field Sales, Consulting Services and other internal resources as appropriate. This position has frequent contact with Microsoft Public Sector customers, Premier account contacts, and CSS employees and managers
- Knowledge/experience of technical competence in 2 of the following areas: Primary Microsoft Product focus of SharePoint environments, also; Microsoft Windows 10, Server 2012 and forward, desktop applications, messaging architecture, System Center and SQL
- Knowledge of SQL Server and its interaction with SharePoint
- Knowledge of ForeFront Identity Manager. ?Degree and or an equivalent combination of education and experience
- Excellent organization, communication, project management, negotiation and problem solving skills
- Proven understanding of corporate account business needs and knowledge of support industry
- Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and business issues
- Strong organizational, time management, project management, and negotiation skills
- Hold or able to obtain a government security clearance
- Bachelor’s degree or an equivalent combination of education and experience
- 3 years experience corporate or government account management
25
Senior Technical Account Manager Resume Examples & Samples
- Lead younger colleagues by supporting them in their work and being a role model they can follow
- Actively participate in Change Management
- Provide information and recommend best practices for the management of SAP Hybris technologies in accordance with the SAP Hybris Operations Framework
- Proactively monitor technical issues pertaining to SAP Hybris Cloud Services and make recommendations to reduce the risk / impact of similar future problems
- Drive creation and sharing of best practices within the team to contribute and enhance the quality and efficiency of customer support
- Occasional availability for out-of-business hours, especially on weekends and public holidays
- A degree in Computer Science or Software Engineering, or substantial previous experience
- 8+ years in IT industry
- Good knowledge of a second language, written and spoken is considered an asset
26
Director / Senior Technical Account Manager Resume Examples & Samples
- Primary interface between HTC and wireless operator’s handset engineering, device certification, sales engineering and product marketing teams
- Subject matter expert on all HTC devices, serving as a point of reference for customer inquiries and managing appropriate follow-up
- Develop and maintain effective working relationships with cross functional teams at HTC headquarters and in the Latin America offices to assure the successful development and execution of the products
27
Senior Technical Account Manager Resume Examples & Samples
- Consistently demonstrates concise and effective communication with customers and employees Occasionally leads sharing of best practices with team community
- Frequently establishes and maintains relationships with Field Sales and MCS to execute on an account/delivery plan
- Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts usually comprised of IT managers and individual technical contributors
- Bachelor’s degree preferred, ITIL Foundation Certificate preferred
28
Senior Technical Account Manager Resume Examples & Samples
- Develop a deep expertise of Oracle’s Data Cloud product and service offerings
- Become an expert in advertising technologies such as ad servers, ad exchanges, cross-device tracking technologies, site optimization platforms, website analytics systems, dynamic creative optimizers, APIs, browsers, desktop and mobile cookies, etc
- Understand the standard workflows and metrics involved in digital marketing programs including how to traffic a media + data campaign
- Design and manage the data utilization strategy and platform integration timeline for each client
- Scope and implement integrations with a client’s offline database or CRM system to make that data accessible online
- Design and implement highly efficient integrations with third party media platforms to enable data transfer
- Serve as a primary technical liaison and consultant for our partner’s product managers and engineers
- Author and own detailed documentation of top customer account configurations
- Build strong cross-functional working relationships with account management, managed service, and product/engineering teams
- Work directly with top partners to monitor, identify, and address technical concerns and requests
- Deliver presentations, and lead meetings with clients and partners
- Work closely with Oracle’s Product and Engineering teams to spec new products and features, create documentation, and prioritize the product roadmap
- Business travel up to 15% of the time
- Working knowledge of internet/data technologies (e.g. ad servers, browsers, cookies, etc.)
- Experience with SQL and APIs
- AdTech, digital marketing, and/or analytics experience a plus
- Strong organization skills and attention to detail
- Must be comfortable speaking in public and interacting with C-level executives, marketers, engineers, product managers, partner managers, and DMP clients
- Demonstrated ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment
29
Senior Technical Account Manager Resume Examples & Samples
- Ability to establish bonding customer relationships to ensure clear cut lines of communication
- Ability to manage multiple customer requests and complete tasks in a timely manner
- Demonstrated leadership, analytical, organizational and problem-solving skills
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Demonstrated ability to organize, prioritize and manage multiple tasks and priorities
30
Senior Technical Account Manager Resume Examples & Samples
- Claim and resolve escalations pertaining to Top Merchants through Siebel. Primary & Secondary point of contact for escalations, from Top 20 Merchants
- Maintain ownership of merchant/reseller issues until resolved
- Assist with merchant and reseller training opportunities, including Live Meeting presentations with the Alliance group, and consultations with Inside Sales
- Communicate clearly and effectively by phone, in person, and in writing to high value customers
- Provide Notifications to Top Merchants impacted by system outages
- Refine escalation processes, communications and support procedures with internal team members as needed
- Represent Authorize.Net on conference calls as requested by high value resellers, Top Merchants, internal business groups, Merchant Acquiring, Service Delivery and Product Development
- Collect and distribute Top Merchant reports to Sales, Product, and CSS Leadership, reviewing transaction volume and comparing to previous months
- Monitor transaction volume for high value merchants, report on fluctuations, and reach out to offer assistance as needed
- Provide service activation assistance for eCheck & CYBS Acquired accounts to provide initial assistance on product usage for merchants with high monthly volume limits
- Provide daily and weekly outbound verbal contact with Top 20 merchants to maintain basic level of communication
- Educate merchants on how new Authorize.Net products, value-added services and functionalities may contribute to their business models
- Advocate product enhancement requests, based on bug reports and customer feedback, with PSS, Product Development and Product Management
- Report system outages, bugs or service interruptions to the PSS team for triage
- Lead product trainings for internal or external customers
- Perform merchant business reviews as needed
- Continue building deep product knowledge in Authorize.Net products and services
- Partner with Alliance, Risk, Marketing & Inside Sales to build relationships with technical and business contacts across merchant account portfolio
- Engage merchants in face to face meetings as required
- 2-3 years of Account Management experience with Authorize.Net services, and prior experience in a technical call center, banking or internet environments is preferred
- A track record of a strong customer focus, with a desire for numerous customer interactions throughout the day
- 3+ years of experience in a Customer Support/Account Management role is preferred, with 3+ years of payment industry experience
- Prior experience in a Leadership position, managing people and projects under tight deadlines
- Good understanding of technical concepts, Internet infrastructure, software development processes, and basic markup languages (HTML, XML)
- Excellent written and verbal communication skills, and listening skills
- Ability to work collaboratively with cross-functional/cross-department teams
- A self-starter that can work autonomously, with strong organization skills, resolution management, and ability to manage multiple issues at once
- Communicates effectively under extreme pressure
- Excellent analytical, technical aptitude and problem solving skills
- Bachelor's degree, or related technical discipline preferred
31
Senior Technical Account Manager Resume Examples & Samples
- Service delivery
- Building business relationships in the support and/or consultancy professions
- *Please note that candidates are required to have the Right to Work in the UK prior to applying***
32
Senior Technical Account Manager Resume Examples & Samples
- CUSTOMER: Creates a trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals. The TAM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value. The TAM must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Microsoft Support services
- BUSINESS: The TAM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies
- DELIVERY: The TAM must be proficient in understanding the entire support services portfolio and can articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns to their business objectives. The TAM must be literate and conversant on the Microsoft technology, method and procedures for its application. The TAM is responsible for excellent delivery of services across entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services
- LEADERSHIP: This role requires strong communications skills and imaginative, bold thinking in all situations. The TAM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The TAM must display Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation
33
Senior Technical Account Manager Resume Examples & Samples
- Work with customers within the assigned region on a regular basis
- Understanding of data center technologies
- Knowledge of MS Exchange, Lotus Notes, SQLServer, Oracle, Telecommunications, Server Hardware and/or Database platforms is desirable
- Knowledge of TCP/IP-based networking including routers, switches, network topologies, etc. and call center environments
- Knowledge of PBX, ACD, IVR and other call center related technology
- Must be an entrepreneurial, self-starter possessing excellent time management skills and be able manage multiple client accounts simultaneously
- Experience with SaaS Model and Cloud technologies a plus
- Understanding of ITIL Processes
- Excellent project management skills
- Proactive approach to meeting customer expectations
- Team player with the ability to multi-task several diverse duties, including working with multiple customer accounts at varying levels of completeness
- High degree of analytical ability with excellent organizational skills
- Possess the ability to be accurate, consistent and detail oriented
- Positive attitude, team oriented, and excellent account management skills
- Ability to work independently and be resourceful
- Complex problem-solving and analytical skills
- Creative and critical thinking skills
- Organizational and clerical skills
- Ability to present complex information in a clear, concise manner
34
Senior Technical Account Manager Resume Examples & Samples
- 4 years managing Information Technology teams or project teams
- 4+ years experience in a call center environment, with knowledge of Avaya and Cisco infrastructure preferred
- Prefer certifiable technical skills. Acceptable certifications include but are not limited to Associate or Bachelor Degree in Computer Science, Microsoft Certified Product Specialist (MCPS), Microsoft Certified Engineer (MSCE)
- Must have a completed end-to-end understanding of the programs specific technology – infrastructure and applications (desktop to datacenter)
35
Senior Technical Account Manager Resume Examples & Samples
- Ensures customer satisfaction by effectively leading and leveraging internal resources at
- Minimum of seven years’ experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
- Strong customer service skills and experience with direct customer contact
- Ability to take ownership and accountability of all requests
- Demonstrated interpersonal skills; including the ability to work effectively in a team
- Proficiency with Microsoft office product suite (Excel, PowerPoint, Word)
- A minimum ten years’ experience related experience
- Minimum of 3 years in Hosting, Cloud, and/or IP network transport sales or related high tech industry
- Must have valid driver’s license and satisfactory driving record
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Senior Technical Account Manager Resume Examples & Samples
- Identify and track potential Dell Services revenue opportunities
- Provide the customer with a single point of accountability for Dell Services (for all lines of business)
- Develop customer specific support plans, leverage IT GAP assessment, industry and Dell service knowledge
- Develop and present Quarterly and Annual Reviews to customer senior management
- Engage on customer’s incidents and critical situations, manage support escalations and serve as an active member of the account team with early engagement throughout the sales and product lifecycle
- Deliver commitments as documented in customer specific support plan
- Make customer visits and ad-hoc travel to resolve customer escalations or to provide onsite, informal training
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Senior Technical Account Manager Resume Examples & Samples
- Processing, triaging and tracking seller submissions and product requests, communicating directly with sellers and TAMs
- Assist in the vetting of sellers and products, including ingestion into our platform, testing and policy evaluation, quality and usability review
- Assist with the definition and design of improvements to tools, standard operating procedures and processes for the MCO team
- Demonstrates excellent time-management skills and the ability to work independently
- Contributes to a positive team environment and proactively aids team members to meet and exceed team goals and metrics
- College degree or equivalent work experience
- 7 years prior operations or support experience
- Ability to maintain high levels of confidentiality and data security standards
- This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS eligibility is required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4
- Graduate degree, MBA, or equivalent work experience preferred
- 4+ years of direct Public Sector experience in software configuration, development, or acquisition
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Kindle UK Senior Technical Account Manager Resume Examples & Samples
- Maintain ongoing relationships with publishers and conversion houses around technical and operational issues such as data transmission, cover images, metadata (XML/Onix), digital file formats, and content ingestion portals specific to Amazon
- Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting
- Consistently improve content and Kindle customer experience by delivering superior publisher support
- Innovate processes and manage projects that enable content providers to sell their Kindle content in an efficient and timely manner
- Leverage relationships, automation, and new technology to improve cycle time, throughput, and yield of Kindle titles from ingestion through distribution
- Sufficient relevant hands-on experience in Internet product development
- Proficient in data extraction and analysis using SQL and Excel
- Programming or scripting basics (e.g., Shell, VBA Scripts, Perl, Phyton)
- Familiarity with web technologies used in ebook content production: Content Authoring Tools, CSS3, HTML5, XML
- Technical aptitude and familiarity with digital media in terms of distribution, formats and platforms
- Demonstrable deep technical knowledge of transforming print into digital content
- Strong creative and analytical problem-solving skills, strong sense of ownership, and a self-starter
- Proven track record in leading relationships with vendors and internal teams alike
- Excellent oral and written communication skills and a track record of relationship management
- Fluency in English and Arabic is required
- BS/MS (Computer Science or Engineering) is required
- Fluency in additional European languages preferred
- Technical knowledge of ONIX
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Senior Technical Account Manager Resume Examples & Samples
- Review customer configurations and assist with upgrade planning to make sure the customer’s Symantec solutions are optimized and to help customer realize the most value from their investment
- Develop business relationships with the customer's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration, and business needs
- Knowledge of administrating Symantec products in an enterprise environment and understanding of customer desired outcomes
- Uses their technical expertise to troubleshoot and resolve critical customer issues. Coordinates required technical resources to solve complex issues for customers
- 3+ years of experience with enterprise-class networking or security software
- Strong verbal or written communication skills and interpersonal skills, as well as superior relationship management skills
- Proficiency in contemporary operating systems, advanced networking concepts, and computer security concepts
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Senior Technical Account Manager Resume Examples & Samples
- Provide remote technical support for Infoblox customers and partners
- Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair
- Work closely with third-party software vendors and their professional services groups to solve complex integration problems
- Deliver quarterly business reviews to customers
- Be intuitive and inventive by providing solutions and workarounds for customers
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Senior Technical Account Manager Resume Examples & Samples
- Minimum of 8 years business experience is required, with at least 3 years of technical analysis/project management experience and at least 1 yr of Genesys experience
- BS in a technical discipline is preferred or equivalent job experience
- Strong communication skills (written and oral) are a must. Presentation skills are required
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Senior Technical Account Manager Resume Examples & Samples
- TAM will be responsible for actively communicating patches, hot fixes, and security vulnerabilities upon identification of impact to the account
- The Sr. TAM will use their technical expertise to reproduce customer environments for troubleshooting purposes
- They will coordinate communications and facilitate the resolution of an account’s technical issues. E.G. arrange calls with technical experts or management and sales
- They will frequently facilitate the call
- The Sr. Technical Account Manager routinely addresses complex technical issues for identified high end Veritas customers
- Assist customers in communicating enhancement requests to product management through existing enhancement tracking methodology
- Provides coaching and mentoring to team members regarding the technical and operational aspects of their jobs to assure understanding of tasks and to maximize team performance
- Possible: 24x7 on-call and use of cellular phone
- Account Load: The TAM will be responsible for supporting multiple accounts and will need to adjust the time spent on working with each of their accounts accordingly. If it is clear that any given account will consistently occupy more than their allotted time, the TAM should engage their management team for assistance in resetting customer expectations
- Uses professional concepts and company procedures to solve a wide range of difficult problems in imaginative and practical ways
- Broad application of principles, theories, and concepts in applicable discipline
- Contributes to the development of the organizations goals and objectives. Failure to attain results or erroneous judgments would have a serious and substantial affect on the business
- Does not require instruction on routine work and general instructions on new assignments
- Work is evaluated on results to ensure objectives have been met, rather than day-to-day duties
- Provides guidance to peers and junior analysts without formal supervisory responsibilities
- Will have organization, communication or other leadership duties in relation to their work group function
- The Sr. TAM works with high-end enterprise customers as a single technical point of contact
- They interact with varying levels of personnel in the customer environment, most frequently the technical staff, but also including managers and higher
- Their actions or lack thereof can impact the success of Veritas products within a company
- The Sr. TAM is the customer's advocate through security response liaisons, Backline, support management and the escalation team
- Some onsite travel may be required
- Frequent inter-organizational and outside customer contacts with customers at varying levels
- Bachelor's Degree in Computer Science or Business Administration or Equivalent Experience
- Certification in one or more of the following: MCSE, CISSP, CCNA, CNE, GIAC
- 4-6 years of experience with networking or security software
- Equivalent experience of 3+ years managing enterprise networks or administrating security software will be considered
- Two to four years' experience in Enterprise level technical support
- Excellent verbal or written communication skills and interpersonal skills, as well as well-developed relationship management skills
- Expertise in Contemporary Operating Systems, Advanced Networking Concepts, and Computer Security Concepts
- Troubleshooting, deductive reasoning, proven judgment
- Real world skills such as IT professionals, network administrators, etc. or depth of Technical support background as equivalent
- Well rounded understanding of Veritas products and in-depth knowledge of a subset of products
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Senior Technical Account Manager Resume Examples & Samples
- Be accountable for driving customer success to ensure continued opportunistic license growth, implementation success and customer adoption
- Develop, manage and maintain strong, active relationships with key customer stakeholders at all levels of the organization
- Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with Pega consulting and Partner delivery teams
- Maintain contact and solid relationships; represent Pega to the customer and represent the customer to Pega
- Demonstrated knowledge of, and experience with, helping customers transform their business to improve performance, investments and ROI
- 10 - 12 + years of experience in selling and/or implementing complex software solutions
- Strong foundation in OOAD and OOP with a willingness to become a certified Pega Architect
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Senior Technical Account Manager Resume Examples & Samples
- Must have demonstrated expertise in one or more of these areas
- Systems administration (Linux and/or Windows)
- Networking (DNS, IPsec, BGP, VPN, Load Balancing)
- Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
- Ability to juggle many tasks and projects in a fast-moving environment
- The right person will be highly technical and analytical, possess 5-7 years of implementation / consulting experience
- Previous experience in a relationship management role in an large enterprise environment
- Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
- Solid understanding of technology budget management
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GCS Senior Technical Account Manager Resume Examples & Samples
- As a TAM, you will be assigned to a defined set of large accounts and will be responsible for providing technical support and periodic reports for those customers. Support also involves setting up and reproducing customer issues along with documentation of issues and resolutions in CRM systems
- As a member of the GCS team, the successful candidate is responsible for covering a phone queue during the normal business hours. Support personnel covering this queue typically will carry a caseload in the mid-teens, although actual load may vary
- TAMs also actively participation in the annual events, such as Wonderware User Event. Responsibilities include presentations, product demo and event run/setup/teardown
- When required or requested, TAMs may go on customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer
- In this position you will be required to perform knowledge transfer activities such as writing TechNotes, knowledge objects, articles, delivering WebEx sessions, and similar
- Degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering and at least 5 years of related work experience or 8+ years of demonstrable knowledge and implementation or troubleshooting experience with IntelaTrac product as a Schneider Electric employee, Systems Integrator or as a customer who has used the product
- Experience using handheld devices utilized by operators and engineers in Petrochemical Chemical Industry
- Willingness to learn other Wonderware products such as Workflow and having a background in computer or industrial automation hardware is also required
- In-depth experience with key Microsoft products
- Excellent written and oral English communication skills are necessary; proficiency in other languages in addition to English is a plus
- Field Experience implementing Wonderware related software (specifically IntelaTrac)
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Senior Technical Account Manager Resume Examples & Samples
- Manages software, website, mobile app project deliverables, project plans and project schedules
- Coordinates with Interactive Account Managers on all internal and external client deliverables
- Measures customer risk at all levels and provides customer recommendations and solutions
- Identifies and manages project expectations ensuring all applicable functional areas are engaged
- Communicates deliverable status, risks/issues to stakeholders and leadership in a timely manner
- Manages multiple new deliverable requests and production support updates concurrently
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Senior Technical Account Manager Resume Examples & Samples
- TCP/IP networking knowledge and VoIP technology exposure
- Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
- Understanding of basic scripting fundamentals
- Competent in database and SQL concepts and scripting
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Senior Technical Account Manager Resume Examples & Samples
- Strong leadership & communication skills, demonstrates ownership and accountability and goal focused behaviours
- Ability to demonstrate and communicate a detailed functional and technical understanding of core technologies
- Ability to communicate, demonstrate and document value propositions and unique business value as related to technologies and services capabilities
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Senior Technical Account Manager Resume Examples & Samples
- Fix technical issues and drive critical customer concerns with AWS Service teams
- Demonstrate knowledge of your customers’ environments to support engineers and service teams in better serving your customers
- Craft analysis and present periodic reviews of operational performance to customer leadership
- Make creative recommendations on how new AWS offerings fit in the company architecture
- Encourage and advocate for customer requirements within AWS (be their voice and be heard)
- Contribute to customer requested meetings onsite or via phone
- Be in touch with all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world to enhance our product
- 2+ years hands-on systems administration / networking / troubleshooting skills
- Presentation skills; experience presenting to both large and small audiences
- Bachelor’s degree required; Computer Science or Math background; working knowledge of software development practices and technologies
- Ability to travel to client locations as needed
- Experience with AWS offerings
- Experience working directly with Enterprise customers in a collaborative environment
- Experience handling multiple tasks and projects in a dynamic environment
- Comfortable adapting to new technologies and can learn quickly
- Extraordinary customer focus and bias for action
- Ability to foster effective relationships with our satisfied customers through being trustworthy
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Senior Technical Account Manager Resume Examples & Samples
- Addresses backlog situations and work with Manager to resolve
- Assists the Commercial Lines Manager with orientation and training of Technical Account Managers and serve as a technical resource
- Prepares Premium/Loss Analysis and Experience Modification Analysis
- Provides prompt, courteous, knowledgeable service with client contact, as needed
- Processes new business/renewals, endorsements, certificates, cancellations, audits, interim reports and other transactions, as required within agency guidelines, workflows and standards
- Ability to rate, as required
- Resolves applicable Accounting Discrepancies
- Exhibits advanced coverage knowledge and policy-checking skills
- Assists the department in writing new business and renewals, as requested, through application assembly, setting up files, assembling proposals, issuing binders I.D. cards, etc., in accordance with agency standards
- Determines reasons for requests for cancellations, act to save accounts in accordance to agency standards and workflows
- Maintains client files on computer system and use computer system to perform all transactions
- Remains aware of opportunities for adding new business to existing accounts or to cross-sell business to other departments
- Keeps up to date on rates, forms, and coverage changes through bulletins and circulars
- Performs all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
- Provides assistance to other employees and performs various administrative and other duties as needed
- Effective oral and written communication and relationship building skills essential
- Proficiency with agency management systems, Sagitta preferred, and proficient with Microsoft Office products, including Word and Excel
- Exceptional time management and organizational skills
- Must be a self-starter, demonstrate resourcefulness, and have good problem solving skills
- Exhibit competent coverage, underwriting and risk management knowledge
