Technical Account Manager Resume Samples

4.5 (59 votes) for Technical Account Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical account manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
NV
N Vandervort
Ned
Vandervort
485 Kunze Knolls
Chicago
IL
+1 (555) 675 5456
485 Kunze Knolls
Chicago
IL
Phone
p +1 (555) 675 5456
Experience Experience
01/2014 present
Dallas, TX
Technical Account Manager
Dallas, TX
Technical Account Manager
01/2014 present
Dallas, TX
Technical Account Manager
01/2014 present
  • Processing, triaging and tracking publishers/developers submissions and marketing requests, communicating directly with publishers/developers
  • Rotating on-call (page duty) for emergency/incident response
  • Ensuring the ACS strategy complements and enhances the overall account strategy
  • Advising the account on the most effective and efficient way to use Oracle support services and products
  • Assisting in renewal of ACS contracts and contribute to pre-sales activities
  • Processing, triaging and tracking seller submissions and product requests, communicating directly with sellers and TAMs
  • Identifying additional opportunities for customers to engage with Oracle, such as technical events and business
04/2011 10/2013
Los Angeles, CA
Technical Account Manager
Los Angeles, CA
Technical Account Manager
04/2011 10/2013
Los Angeles, CA
Technical Account Manager
04/2011 10/2013
  • Building of deep, long-term customer relationships
  • Holding a PMP certification and ITIL certification is a plus
  • Managing the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate service documentation
  • Coordinating/driving customer technical issues with support/engineering/consulting
  • Willing to travel
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • Engaging with product management as the customer advocate on product roadmap discussions
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Memphis
Bachelor’s Degree in Computer Science
Skills Skills
  • Very good knowledge of German and a good knowledge of English
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
  • Able to quickly contribute quality designs and code on multiple aspects of the platform
  • Ability to work in a highly ambiguous environment and to achieve high quality results
  • Able to understand, articulate, manage and respond to customer's detailed technical issues in a timely and concise fashion (same day mandate)
  • Has keen analytical skills, attention to detail and ability to work independently
  • Strong multitasking abilities and quick decision making skills
  • A quickly growing, great work environment that supports growth and development
  • Strong knowledge in local operator enterprise sales operations
  • Demonstrated ability to professionally handle difficult customer situations
Create a Resume in Minutes

15 Technical Account Manager resume templates

1

Technical Account Manager Resume Examples & Samples

  • To manage the technical relationship with the client with the following responsibilities
  • Provide technical subject matter expertise across the Enterprise Solutions Technology product portfolio
  • Forge deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
  • Attain a deep and extensive understanding of the client architecture, infrastructure and application environment
  • Oversee all client communications relating to the technical engagement
  • Minimum of 3-5 years of experience in enterprise Technical Account Management role
  • Working knowledge of networks and network components
  • Working knowledge of software development. Experience with development is a plus
  • Fluency in English and Japanese are essential
2

Technical Account Manager Resume Examples & Samples

  • This role will be based in Beijing and travel across China and within the region should be expected
  • Maintain strong product knowledge of the full technical solutions suite, its integration points with other Bloomberg enterprise products and competitor offerings
  • Minimum of 3-5 years of experience in an enterprise technical account management role
  • Excellent verbal and written communication skills in English and Mandarin are necessary
  • Willingness to travel for work within mainland China and the region
3

Technical Account Manager Resume Examples & Samples

  • Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
  • Excellent presentation, oral and written communication skills
  • Strong interpersonal skills with an ability to lead a large team
  • Ability to motivate, coach, train and delegate to team
  • Has keen analytical skills, attention to detail and ability to work independently
  • Effectively deals with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proven ability to multi-task, prioritize workload and meet deadlines
  • Proficient knowledge of function-specific software and computer programs
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
  • Bachelor’s degree preferred, or 5-7 years of relevant experience in lieu of degree
  • 3-5 years of experience in functional area
  • 1-2 years management experience
4

Technical Account Manager Resume Examples & Samples

  • Inspect the customer’s configuration to ensure they are in the right product
  • Analyze Cloud accounts to make sure that customers are using all products to their highest potential
  • Conduct implementation calls and lead customer visits
  • Present written and verbal proposals and grow the installed base
  • Negotiate and escalate with guidance
  • 4+ years relevant service/relationship management experience
  • Creative problem-solving abilities, coupled with a desire to take on responsibility
  • Business acumen and use of account management tools
  • Understanding of financial terminology and customer’s profitability
  • Demonstrated ability to provide solutions for issues both departmental and company-wide as well as within their own account base
  • Demonstrated project management skills/techniques
  • The ability to convey technical information to a non-technical audience in a clear and understandable manner
  • Technical Certifications such as RHCSA, RHCE, or Ubuntu Certified Professional
  • A good understanding of customer applications, including the use of databases, caching, replication, and common CMS applications
  • Experience working with cloud technologies and APIs
  • Experience working with common web hosting concepts, DNS, Webservers, FTP, SSH, RDP
5

Technical Account Manager Resume Examples & Samples

  • Operate as a dedicated technical product and industry expert for the Atlas advertising platform
  • Project-manage technical implementations and manage product issues and escalations in coordination with Support teams, delivering the highest level of customer satisfaction
  • Conduct high-impact on-site services offerings, including customized product trainings based on existing and future platform features and identified gaps in client knowledge, conduct account reviews and recommendations based on Atlas advanced reporting
  • Maintain an in-depth understanding of the ad technology eco-system and its application to client and prospect needs
  • Support sales process in response to functional and technical elements of RFIs/RFPs, pitches and serve as a point of product and industry expertise in the agency and advertiser evaluation of 3rd party technology vendors
  • Identify and manage internal projects to enhance productivity and team education
6

Technical Account Manager Resume Examples & Samples

  • Oversee strategic publisher launches to ensure on-time execution and deliver service excellence during implementation
  • Define and consistently refine the template of implementation plans for internal and external usage, enabling ease of execution
  • Work with Publisher Development and Sales Engineering teams to deliver customized implementation plans to select clients
  • Influence Product roadmap functionality based on market-driven requirements
  • Actively respond to high-level escalations for both Publisher and Demand clients relating to integration issues, discrepancies, blanks, lost impressions, Iframes, etc
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  • BA/BS required; MBA or equivalent preferred
  • 5+ years of recent work experience in the digital display advertising industry, with additional experience with mobile & video advertising also preferred
  • 2+ years of digital ad operations experience, with ad server setup and tag auditing experience preferred
  • 3+ years of operational project management experience
  • Flexibility and an ability and willingness to think strategically and act tactically
  • Very strong analytical thinking abilities, project management and organization skills
  • Ability to present clear project plans and communicate with teams to reach desired results
  • Strong oral and written communication skills; ability to communicate effectively to a C-level audience
  • Ability to troubleshoot issues related to ad serving (html, javascript, CSS)
  • Ability to troubleshoot issues related to platform setup (DFP, OAS)
  • Experience working for a digital publisher is a plus
7

Technical Account Manager Resume Examples & Samples

  • The candidate will be required to drive the technical acceptance of Products, services and end-to-end solutions with the local OpCo, including: Ensuring customized software is available in line with the agreed schedule Providing samples to the carrier
  • Resolving defects raised by the OpCo by taking logs, etc
  • Managing the SW release process with the customer and drive Technical approval with the customer
  • Being the customer interface during the product launch phase
  • Ensuring issues follow-up and general communication with customer and Motorola teams
  • Resolving issues: perform customer specific testing, take logs, communicate with development/feature teams
  • Negotiating with the customer to de-prioritize launch impacting defects
  • Product customization - Owns handset customization for the customer(s) under his/her area of responsibility, including
  • Agree customization options with the customer and then liaise with the internal teams to ensure changes are implemented
  • Liaison with internal teams for the inclusion of 3rd party applications handling the delivery of HW and SW (1FF) to the internal and customer test teams
  • Generates customization files and performs sanity checks
  • Technical support - Provide technical information, samples upgrade/ verification, participation in technical trials/demonstrations for customer(s) and account teams to maximize commercialization aspects
8

Technical Account Manager Resume Examples & Samples

  • Customer Technology Road map
  • Planning of product approval activities
  • Ensure that critical issues are addressed prior to launch. Provide regional/carrier input into RRR risk assessment
  • Facilitate, as required, Motorola development engineering staff are addressing the prioritized customer issues
  • Review all product open issues with the product PE/PSE. Take action to facilitate any issues that the PE/PSE has been unable to get satisfactorily addressed by development
  • Organize first level response to customer field issues
  • Establish strong inter-personal relationships with customer test management staff
  • Responsible for assessing and negotiating product compliance to customer requirements, establishing back end product schedule, and obtaining customer approvals
  • Provide new carrier test cases to field engineering team
  • Identify new product requirements (network features and technology)
  • Work with technical marketing to identify compliance gaps
  • Features/applications/new technologies demonstration to customers
  • Stay always updated about new technologies, products and telecommunications market
  • Collaborate with team members, manager, and other Mobile Devices organizations by participating in scheduled meetings, discuss and facilitate resolution of product issues and provide product feedback as appropriate
  • Escape Defect Analysis with FE
  • Pre-lab testing coordination and LE requirements - GCF, metrico, CV, cetecom, other
  • Re-flashing for customer, sales, marketing, all Motorola Carrier Lab Testing
  • MR content and prioritization
  • Provide software for the service team and testing support Payment of carrier test fees (PO's)
  • Support of sell-in presentations - sales team backup
  • Graduation in Electronic Engineering
  • 6+ years experience
  • Knowledge of Smartphone OS (Android, Symbian, WM, IOS, BB)
  • Knowledge of Wireless and Data technologies (GSM, EDGE, UMTS, LTE, Wi-Fi, NFC, BT, POC, USB, etc.)
  • SW architecture and process knowledge
  • Product development lifecycle knowledge
  • Advanced English level (oral and written)
  • Previous experience within Telecommunication industry
  • LI-CM1
9

Technical Account Manager Resume Examples & Samples

  • Ensure the management and delivery of support related communications, setting and communicating proper support expectations and processes, responsible for arranging and leading recurring customer meetings, acting as a single point of contact for critical or escalated issues, regularly interfacing between customer staff and VMware GSS and CPD engineers and management on behalf of their assigned customer(s)
  • Demonstrate an intimate understanding of customer’s support experiences
  • Use that understanding to proactively provide evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional service assistance and future strategies
  • Build a long-term customer retention and relationship dependency that prevents competitive considerations
  • Ensure the MCS Contract is up to date with the eligible support administrators that can file MCS SRs
  • A MCS Support Plan & MCS Customer Guide is given and reviewed with the customer periodically
  • Schedule & Lead a regular support review meeting and review open SRs, Questions, Concerns and their corresponding next actions
  • Assemble and Present Support Business Reviews with Customer Executive(s) and Technical Staff to show summary & understanding of support activity
  • Based on Support activity provide customer’s recommendations that will better their VMware experience
  • Learn and consolidate customer environment and use case information and make available to GSS Staff when necessary to assist in problem resolution
  • Alert GSS to customer special projects such as upgrades, migrations or after hour activity
  • Act as the Customer’s Single Point of Contact for All Management Issues
10

Technical Account Manager Resume Examples & Samples

  • Maintain current, high-level technical knowledge of the entire VMware product line and future product direction
  • Strong technical background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture (preferably with technical certifications)
  • Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels
  • Bachelor’s degree preferred or demonstrated equivalent experience
  • VCP 4 or VCP 5 certification preferred
11

Technical Account Manager Resume Examples & Samples

  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
  • Review support plan for business indicators and map to HP service solutions
  • Develop and grow assigned customer account relationships
  • Act as trusted advisor in the consultant role for customer and HP sales teams
  • Design and deliver support solutions
  • Provide suggestions for operational efficiencies
  • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
  • Give input to operational methods and programs that may affect the business management strategy in a geographic area
  • Associates Degree required with 2-5 years’ experience in sales/customer service, preferably associated with technology
12

Technical Account Manager Resume Examples & Samples

  • Deliver personal service engagements for HP TippingPoint customers and partners. This work will be done both onsite and remotely
  • Create thorough documentation of work performed and provide customers with recommendations on how the better utilizes the HP TippingPoint products
  • Work with all levels of people. Our Technical Consultants work with technicians, engineers, management and senior level staff at our clients
  • Be self reliant. Technical Consultants own their professional service engagements and are responsible to driving the project to completion
  • Be quick on their feet. HP TippingPoint is the leader in the security field and we need to be able to adapt to change and thrive in an intense work environment
  • Become a subject matter expert in the HP TippingPoint product line
  • Travel will be approximately 50 - 75%
  • 5+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • Without a degree, three additional years of relevant professional experience (8+ years in total)
  • Knowledge and Skills Required
  • Highly proficient in TPC/IP networking
  • Strong knowledge of IP Routing (OSPF/BGP)
  • Knowledgeable in network security
  • Experience with Firewalls, IDS and IPS
  • Experience with VMware and/or other virtualization systems
  • Familiar with network protocol and packet analysis
13

Technical Account Manager Resume Examples & Samples

  • Developing new products to improve our business, involvement in desktop and app testing and rollout for new sites, products and ad formats
  • Drive high levels of customer satisfaction in assigned clients and brands through effective campaign management
  • Enforce standard policies and procedures to maintain quality standards and improve customer satisfaction with Bell Media’s products and services
  • Look for creative ideas to help our brands lead the industry in terms of creative executions and functionality
  • Strong computer skills: HTML, Javascript, and CSS
  • Testing creative to ensure that publisher specifications are met
  • Relationship Building
  • MS Office, PowerPoint and Excel applications
  • 3 years + related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably with an ad industry, media, sales and/or marketing agency/publisher
  • Educated to degree level or equivalent in Technology, e-Publishing, Graphic Design, Business, Media
  • 3+ years in a service organisation
14

Technical Account Manager Resume Examples & Samples

  • Ensures contractual service support requirements are understood and managed
  • Engagement on high profile customer incidents and "critical situations"
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Ensuring 'Resolution and Contingency' plans are effected and technical problem resolution is proceeding as per process commitments
  • Proactively identifying and resolving issues before they affect the customer's equipment
  • Frequent scheduled customer visits and ad-hoc travel requests to resolve customer escalations or to provide onsite, informal training
  • Participation in Follow the Sun and Out of Hours rota’s to ensure full coverage may be a requirement
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Compiles, analyses and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Provides point of contact for process related questions or issues and facilitates process related meetings
  • Developing and presenting Quarterly and Annual Reviews to customer senior management
  • Developing and presenting periodical customer reviews to Dell senior management
  • Bachelors Degree (or equivalent) in a related discipline preferred
  • Relevant industry experience
  • Project/IT/Services Management background essential
  • Functional technical knowledge of Networking, Storage and Solutions
  • Technical certification an advantage
  • ITIL certified (foundation minimal)
  • Advanced presentation skills
  • Consultancy skills
  • Expert presentation skills required for interaction with sales team, customers and management
  • Expert project management experience with effective prioritizing and documentation skills
  • Ability to multi-task simultaneous escalations
15

Technical Account Manager Resume Examples & Samples

  • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant may have
  • Lead product trainings and perform merchant business reviews as needed
  • Occasional travel may be required ( <10% travel)
  • A self starter with strong organization skills, resolution management, and ability to manage multiple issues at once
16

Technical Account Manager Resume Examples & Samples

  • On a daily basis by work on customer issues, providing guidance on possible strategies to take, and stay in tune with the active projects for each TAM account portfolio
  • Train new staff members to quickly and effectively bring them up to speed and help contribute to the team and organization
  • Together with the Technical Support Manager plan and implement best practices for TAMs to maximize operating efficiency
  • Perform a high level transaction review on the high-touch accounts a minimum of twice per month
  • Perform account training and/or retraining functions as needed to each of your assigned accounts
  • Foster & build business relationships with other cross functional teams including peer Customer Support organizations, Product Management and Marketing
  • Maintain a high availability to all accounts
  • Maintain ownership and account update on escalated tickets until the issue is resolved
  • Superb written & verbal communication and customer interaction skills
  • Strong organization skills including resolution management and follow up
  • Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications is a plus
17

Technical Account Manager Resume Examples & Samples

  • A minimum of 3 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center
  • Bachelor’s degree required, Microsoft certification preferred
18

Technical Account Manager Resume Examples & Samples

  • Customer Health through Service Delivery Planning & Execution
  • Manages a diverse and complex scope of support issues
  • Solves complex support issues effectively. Escalates as necessary for confirmation of solutions or other options as needed
  • Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis
  • Decisions sometimes impact immediate group and other related groups
  • Determines most effective method of problem resolution by utilizing internal resources when necessary
  • Consistently demonstrates concise and effective communication with customers and employees
  • Occasionally leads sharing of best practices with team community
  • Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
  • Frequently establishes and maintains relationships with Field Sales and MCS to execute on a service account/delivery plan
  • Position relies internally upon GTSC/CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • Communicates with and influences Microsoft Services leadership/management at team level
  • Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors
  • A minimum of 3 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security
19

Technical Account Manager Resume Examples & Samples

  • Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis
  • Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Recognize revenue opportunities and communicate to the LN account team
  • Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSAs, product management, etc
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
  • Set customer expectations and negotiate priorities
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LN team members
  • Education: High School diploma/technical classes and previous work experience within the Customer Service and Technical Support industry. Preferred BS degree in Computer Science or Business discipline
  • Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy
  • The candidate must have working knowledge and been involved in medium to large scale systems implementation
  • VAX/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
  • Advanced Customer Service Training
  • In depth knowledge of LN products and services allowing to resolve issues from TSA’s
  • Be available to assist clients twenty-four hours a day, seven days a week, when notified via on-call pager
  • Be available for flexible national and international travel to customer sitesQualifications
20

Technical Account Manager Resume Examples & Samples

  • Bachelor degree in Civil Engineering, Architecture, Mechanical Engineering, or similar
  • Knowledge of the Architecture, Engineering and Construction industry in Mexico, minimum 5 years experience
  • Knowledge of the Autodesk solution portfolio is required (e.g. AutoCAD, Revit, AutoCAD Civil 3D, Navisworks, AutoCAD Plant 3D)
  • High presentation skills
  • Requirements gathering and opportunity discovery proficiency
  • Solution Sales methodology or technical sales experience a plus
21

Technical Account Manager Resume Examples & Samples

  • Account Plan Development and Management: In partnership with Major Account Executives, develops technical account plan and executes on strategy/ tactics for closing business. Uses Autodesk company standard sales methodologies to ensure technical closure and alignment with sales strategies
  • Customer Relationship Management: Develops required level of knowledge of customers' business process, workflows, and technical requirements in order to build "trusted advisor" relationships with customers. Maintains a comprehensive knowledge of the business processes, technology trends, and workflows, within their domain of expertise, to provide insight and guidance required to position the value of current and new Autodesk solutions
  • Technical Discovery & Solution Fit: Manages technical discovery. Provides leadership and guidance in the formulation of requirements definitions, scope documents, user needs studies, process assessments and project assessments for sales opportunities. Leverages Autodesk software, applications and services together with other resources to develop innovative solutions that satisfy technical, fiscal and schedule constraints within the customers business
  • Technical Closure: Manages technical evaluations, defines solution architecture, facilitates product demonstrations, "pilot" projects, etc. Provides technical validation and assesses feasibility, correctness and completeness of proposed solutions; applies best practices in solving business problems. Assess and direct customers regarding strategic product issues involving license deployment, licensing structures and license management to maximize customer satisfaction and product revenue
  • Internal Leadership: Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, and technical sales organization. Interacts and communicates with the various business units of Autodesk to ensure that the Major Account needs are met. Provide answers and knowledge share technical product and integration information pertaining to Autodesk or competitor products
  • Bachelor degree in Architecture, Civil Engineering, Mechanical Engineering, Construction, Plant Engineering, Industrial Automation, or related industry
  • At least 5 years of practical experience in the Utility industry including one or more of the following areas
  • AutoCAD Utility Design, Revit, Navisworks, InfraWorks, Civil 3D, Plant3D, P&ID, or other focused software applications
  • Inventor, Alias, 3DS Max, Vault, or other focused software applications
22

Technical Account Manager Resume Examples & Samples

  • At least 8+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
  • Ability to travel up to 20 percent of the time, including international
  • B.S., B.A., or M.S. degree, VCP will be highly regarded
  • Background in management consulting o
23

Technical Account Manager Resume Examples & Samples

  • Project manage technical implementations and manage product issues and escalations in coordination with support teams, delivering the highest level of customer satisfaction
  • Evangelise Atlas solutions at industry events and seek out speaking opportunities to promote Atlas and drive industry leadership credentials
  • Understanding of the ad tech echosystem
  • Humble & collaborative
  • Excellent experience working with Atlas
24

Technical Account Manager Resume Examples & Samples

  • Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis. Proactively monitor clients' transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Travel to clients' job site to provide on-site process analysis, consultation, training and assistance to customers
  • Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy. ? The candidate must have working knowledge and been involved in medium to large scale systems implementation
  • In depth knowledge of LN products and services allowing to resolve issues from TSA's
  • Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented. ? Proven Customer Service skills with excellent written and verbal communication skills. ? Outstanding presentation and training skills
25

Technical Account Manager Resume Examples & Samples

  • Minimum of 5 years of experience with 3+ years in a Customer Support/Account Management role is strongly preferred
  • A track record of a strong customer focus
  • Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues
  • Excellent written and verbal communication skills, English/Spanish
26

Technical Account Manager Resume Examples & Samples

  • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise
  • Occasional travel may be required ( ~10% travel)
  • A track record of a strong customer focus. 5+ years of experience in a Customer Support/Account Management role is strongly preferred
27

Technical Account Manager Resume Examples & Samples

  • Maximize customer relationship & build loyalty
  • Sales opportunity creation
  • Generate profitability sales
  • Secure seamless transition to operations
  • Optimize Account team performance
  • At Least 10 years’ experience in Account Management in the Telecommunications or ICT Industry
  • Technical experience and knowledge required in IP Technologies
  • A degree qualification or Equivalent
28

Technical Account Manager Resume Examples & Samples

  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.)
  • Mentor and coach LN team members
  • Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented
29

Technical Account Manager Resume Examples & Samples

  • 4+ years of experience with direct Customer Support and/or Account Management
  • Superb communication and customer interaction skills
  • Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications
  • Bachelor’s degree in Computer Science, Management Information Systems or related discipline
  • Multilingual skills needed: English, Spanish. Portuguese as a plus
30

Technical Account Manager Resume Examples & Samples

  • Act as the single point of technical contact for assigned merchant and partner accounts
  • Provide technical implementation assistance to merchants, developers, and partners
  • Perform business analytics and performance monitoring of live merchants and partners
  • Perform regular business reviews with merchants and partners
  • Provide eCommerce and payment acceptance advice and best-practices to merchants and partners
  • Troubleshoot escalated technical problems
  • Escalate issues to Product Development, Product Management, and/or Operations teams and managing their resolution
  • Interface directly with external merchants, developers, and partners
  • Participate in requirements, design, and roll out of new products and services
  • Represent Client Support to other departments in the company including sales, operations, product management, and product development
  • Credit card payments and credit card payment systems
  • ECommerce systems
  • Web technologies and systems
  • Shopping cart technologies
  • Checkout and conversion best practices
  • 5 years in-depth technical experience such as customer support, software development, or web development
  • Bachelor's degree required
  • Exper ience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways) required
  • Good knowledge of payments and eCommerce sector
  • Demonstrated strong leadership capabilities and interpersonal skills
  • Excellent written and verbal communication, and customer interaction skills
  • Proficient in web-based software development technologies (PHP, ASP, .NET, Java, JavaScript, Ruby)
  • Web Technologies : JS, HTML, familiarity with other scripting languages is a plus, request/response paradigm, XML, JSON, Web Services
  • Web Security : SSL, HTTPS, Hash algorithms
  • Understanding of how to search and interpret application server logs, etc
31

Technical Account Manager Resume Examples & Samples

  • Very detail oriented
  • Strong knowledge of Flash, HTML, JavaScript
  • Excellent communication skills; written and verbal
  • The ability to work effectively in a team environment
  • Strong time-management and organizational skills
  • Strong aptitude for identifying problems and areas of improvement
  • Ability to thrive in a fast paced, deadline driven work environment
  • Flexible to evolving responsibilities and last minute changes
  • Proficiency in Microsoft applications, including Outlook, Excel, Word and PowerPoint
  • Education in web development, internet and/or traditional marketing preferred
32

Technical Account Manager Resume Examples & Samples

  • Travel is required up to 50 percent of the time, including internationally
  • VCP 5 minimum
  • Excellent communications and interpersonal skills, including ability to interact and communicate with Architect, Program Management and CxO level personnel
33

Technical Account Manager Resume Examples & Samples

  • Besides the requirements mentioned above, the ideal candidate would also have
  • Operational knowledge of Windows/Linux servers, including configuring services, shell scripting etc
  • Expertise in video ad monetization models, DRM mechanisms (FAXS)
34

Technical Account Manager Resume Examples & Samples

  • Provide ad-hoc Technical Support to CyberSource’s blue chip customer base, including troubleshooting and resolution
  • Liaise with clients along side the Sales Team, representing CyberSource’s products and services from both a technical and software integration perspective
  • Manage technical communications with merchant’s technical team, project team, customer services team and senior execs
  • Work with regional front-line support teams for technical escalation and issue management
  • Meet with existing clients for service born opportunities and reviews
  • Work with Sales team to identify new opportunities within existing relationships
35

Technical Account Manager Resume Examples & Samples

  • Produce and deliver against prescribes set of proactive program deliverables
  • First point of escalation for customer concerns relating to technical issues
  • Customer advocate and represent their needs with internal product teams
  • Ensure timely response/resolution to technical and product inquires
  • Ensure resolution results within established Service Level Agreement Guidelines
  • Awareness / Document Customer business priorities
  • Provide proactive Issue Status updates to required parties
  • Drive Customer Experience improvements through timely services review
  • Record and document all issues related to customers within established process guidelines
  • Get involved and work high priority technical issues where needed
  • Provide on-site assistance as needed to resolve product issues (minimal)
36

Technical Account Manager Resume Examples & Samples

  • Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention
  • Provide information and recommend best practices for the management of Microsoft technologies in accordance with the
  • 5+ years’ experience in an enterprise support environment with a strong understanding of corporate account support needs
  • Exceptional Time Management skills
  • Experience with managing customer facing critical and complex situations or incidents
  • A positive and constructive minded team player
  • Account management experience and/or customer engagement responsibility
  • General Knowledge of Microsoft’s Enterprise Products
  • MCITP-EA Certification is considered an asset
  • ITIL certification is considered an asset
  • University degree in Technology or related Certifications are considered an asset
37

Technical Account Manager Resume Examples & Samples

  • Ensure success of all technical partnership aspects to support new product, feature launches, integration support, and internationalization
  • Improve product feature offerings and influence product strategy to better serve our users and partners
  • BS degree in Computer Science or equivalent practical experience
  • 5 years of hands-on experience in Internet products and technologies. Experience in identifying and defining business needs along with building end-to-end technical solutions to address these business needs
  • Firm understanding of information systems and technologies (e.g. data management, SQL, etc.)
  • MS degree in Computer Science
  • Excellent project or program management skills in managing several large-scale, interrelated, and complex technical projects with high attention to detail and quality results within the project deadlines
  • Design/coding experience in Java, Python, PHP, or Ruby
38

Technical Account Manager Resume Examples & Samples

  • Provide ad-hoc Technical Support to CyberSource’s blue chip customer base
  • Liaise with clients along side the Sales Manager, representing CyberSource’s products and services from both a technical and software integration perspective
  • Work with clients to achieve an understanding of their core business and vertical and where CyberSource can add value
39

Technical Account Manager Resume Examples & Samples

  • 10+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
  • 5+ years current experience in Federal or State information technology roles is a plus
  • Experience with VMware products, VMware certifications are a plus and certifications in related technologies is an advantage
  • Ability to travel up to 30 percent of the time
  • BS/BA required, MS degree is a plus
40

Technical Account Manager Resume Examples & Samples

  • Minimum of 10 years of Systems Engineering experience or equivalent (enterprise storage or server industry experience preferred)
  • Minimum of 2 years of Senior Technical Account Management
  • BA/BS (EE/CS) or equivalent
  • (TAM III) Demonstrated performance by managing through critical account situations, capturing high share of wallet as well as developing and coordinating international account initiatives
  • Complete and demonstrated understanding of computer and advanced storage networking technologies
  • Thoroughly competent in all NetApp’s product offerings, including service options
  • Excellent business communication skills and ability to lead CxO-level conversations
41

Technical Account Manager Resume Examples & Samples

  • Knowledge and experience implementing and supporting Azure/O365 workloads and environments, including experience with PG team to remove blockers to implementation
  • A minimum of 5-7 years or more experience in an IT services or consulting, with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security
42

Technical Account Manager Resume Examples & Samples

  • Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Proactively monitor client transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. technology, customer, and business leaders). Partner with all internal teams to create a single, seamless LexisNexis face to the client
  • Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Understand and document the technical requirements and implementation specifications for the client . Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
  • Follow defined processes to provide timely status updates, root-cause analysis and service level agreements metrics, and other reports to track customer specific data. Develop proactive tools to continuously improve customer support processes
  • Manage/lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams. Will be the point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audiences verbally and in writing through a variety of communication tools. Serve as a trusted advisor to the customer in implementation and process decisions
  • Assess customers’ risks and needs and recommends appropriate service offerings to proactively address
  • Document recommendations formally via service delivery plan and present to customer and virtual account team unit. Use project management methods to document, prioritize, track and drive implementations. Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust
  • Provide advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis. This involves developing a support strategy, issue tracking and follow up through root cause analysis
  • Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted
  • Perform review of client business processes and understand relevant operations. Document and routinely review processes, procedures, customizations and configuration
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LexisNexis team members. Cross-train other teams/team members on processes and client-specific implementations
  • Manage, prioritize and advocate for customer requested enhancements with the product management team
  • 4 year college degree in Computer Science, Management Information Systems, Engineering or Business discipline preferred – or equivalent job experience
  • 4+ years’ experience in technical support, customer contact position or customer advocacy role. Compliance industry experience desired
  • Willingness to travel to domestic and international customer sites
43

Technical Account Manager Resume Examples & Samples

  • This individual will apply attained experiences and knowledge in solving routine problems using established policies and standard practices
  • Is responsible for a specific geographical install base
  • 8 to 12 years of experience is preferred
  • A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is required. A Graduate Degree is desired
  • Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required
  • Specialized knowledge in breadth and/or depth
44

Technical Account Manager Resume Examples & Samples

  • Ensure proper execution and delivery of all digital ad campaigns
  • Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side post-sales execution expert
  • Perform thorough QA checks on ad creative and custom programs. Manage various aspects of technical implementation and testing for ad products and custom builds
  • First point of contact for campaign issues and requests. Ability to troubleshoot and learn new systems independently a big plus
  • Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements and marketing objectives
  • Monitor and optimize campaign metrics for delivery and performance; provide detailed reporting and recommendations to all internal teams
45

Technical Account Manager Resume Examples & Samples

  • Work with Dow Jones Professional Information Business Sales and their prospects/clients looking to understand and exploit integration possibilities with all Dow Jones technologies
  • Advise and mentor prospective clients and/or their nominated third parties on their development of integration with Dow Jones platforms
  • Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes
  • Provide feedback to Dow Jones Product group, Technology group, PMs, platform teams, etc. on emerging requirements and client technology trends, lessons learned from pilot engagement approach
  • Collaborate with pilot team to build portfolio of successful examples/references
  • Technical account management of client post-sale, to facilitate ongoing takeup and use of Dow Jones technology within the client organisation
  • More than 5 years prior work in a customer-facing/interacting role
  • Experience with Agile development practices
  • Prior experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets
  • Prior experience responding to functional and technical elements of RFIs/RFPs
  • A Bachelor of Science (or equivalent degree) in Computer Science or a related field
  • Experience and familiarity with our products and lines of business
  • Software development experience. Preferably with one or more Dow Jones products/technologies - Factiva, Risk & Compliance, VentureSource, Newswires, etc
  • Strong coding skills in several programming languages, preferably including at least one contemporary mobile development language or framework
46

Technical Account Manager Resume Examples & Samples

  • Provide technical implementation assistance to developers
  • Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
  • Client-facing travel (international and domestic), ~10%
  • Credit card payments and payment systems
  • 5+ years in-depth technical experience such as customer support, software development, or web development
  • Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
  • Understanding of mobile payments and architecture
  • Executive-level written and verbal communication, and customer interaction skills
  • Experience with web-based software development technologies
  • Understanding of Web Security
  • Familiarity with PCI DSS
47

Technical Account Manager Resume Examples & Samples

  • Experience using Ad Serving platforms (ex: DoubleClick)
  • Education in web development, digital and/or traditional marketing preferred
  • 2+ years of advertiser technology production work preferred
  • Strong client service and technology background required
48

Technical Account Manager Resume Examples & Samples

  • Ensure proper execution and delivery of digital ad campaigns using DFP and the programmatic platforms used to execute direct programmatic deals
  • Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side AdOps and technical expert
  • Upload client creative and perform thorough QA checks on ad creative and custom programs
  • Manage the production process for custom display ad products, including leading kick-off discussions with clients, eloquently describing our ad product functionality, collecting assets, maintaining timelines and coordinating production with the design team
  • Personally troubleshoot trafficking and ad tech issues, working with internal and external teams as necessary
  • Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements, marketing objectives and technical capabilities
  • Maintain up-to-date understanding of industry standards in ad technology, including ad verification, viewability, and programmatic ad serving
  • Ensure that any internal systems are properly mapped to clients 3P systems and that those mappings are properly and consistently maintained
49

Technical Account Manager Resume Examples & Samples

  • Must be able to read and understand contracts, SLA's, and technical requirements to ensure compliance and drive performance metrics related to time and financial obligations for a portfolio of national accounts
  • Continually monitor and adjust work status queues, respond to, and resolve national account customer pre-install issues through independent decision making and cross functional engagement and collaboration
  • Ensure appropriate billing system structure and issuance. Within limits, has authority to resolve one-time or on-going billing issues including but not limited to; credits and adjustments for service interruptions, network performance or delays
  • Develop and communicate customer implementation strategies to support the migration of Voice, Video and Data services onto the Comcast network delivered by Fiber or Hybrid Fiber Coax
  • Provide operational consultation to sales and fulfillment teams during the sales proposal process including customer site visits as required pre-sale
  • Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis. Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service
  • Project Manage the overall installation of multi-site customers from design of services and sale to implementation. Cultivate and maintain relationships with field operations to ensure order fulfillment and quality assurance activities are completed in a timely manner
  • Coordinate and direct technical resources to support customer information requests related to Comcast Business Services products and services such as Internet, Voice and Data solutions, managedIP, business systems and managed services
  • Manage and direct the work of others through a functional matrix and responsible for order pipeline activity consisting of site surveys, construction, and provisioning to installation, billing and on-going performance reporting throughout the customer life cycle
  • Travel to customer locations on a regular or as needed/requested basis and/or maintain regularly scheduled calls to review service performance reports and other customer requested information including but not limited to; installation processes, network performance, and other defined customer experience metrics throughout the relationship with the account
50

Technical Account Manager Resume Examples & Samples

  • Act as the technical interface between Motorola and its strategic partners, manage technical inquires from Product teams, and ensure the prompt and proper resolution of technical challenges
  • Improve product feature offerings by providing feedback to internal teams including Product Management and Engineering by maintaining tools and internal websites with current partnership information
  • Guarantee the technical aspects of a Product Team’s integration of partner technologies by providing necessary documentation and technical guidance
  • Identify, drive, and optimize process improvement to ensure up­-to­-date knowledge of Motorola commitments and obligations to the partnership
  • BA/BS (or equivalent) in a technical field
  • At least 5 years of hands-­on experience in the embedded space, knowledge of Internet technologies
  • Prior external partner facing experience is a plus
  • Experience working with embedded systems
  • Ability to work well in a cross­-functional team environment
  • Excellent written and oral business communication skills
  • 2­-3 Years SalesForce experience; SalesForce Admin experience is a plus
  • Software development experience is a plus
51

Technical Account Manager Resume Examples & Samples

  • Be able to prioritize & mange campaigns, projects and client relationships
  • Possess strong written & verbal communication skills
  • Have a passion for music, advertising and be able to thrive in a fast-paced, entrepreneurial environment
52

Technical Account Manager Resume Examples & Samples

  • Understand and document the technical requirements and implementation specifications for the client. Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
  • 4+ years’ experience in technical support, customer contact position or customer advocacy role. Law Enforcement knowledge desirable
  • Knowledge of MS Windows, VMS/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working knowledge of MS Networking
  • Possibly some limited travel may be required
53

Technical Account Manager Resume Examples & Samples

  • Build an in depth knowledge of Lyst’s technical solution and act as a technical point of contact for all US clients
  • Ensure the smooth onboarding of clients and retailers on to the platform
  • Liaise internally with partnerships, engineering and operational teams, supporting and assisting them to hit deadlines and delivery goals
  • Manage miscellaneous queries from internal teams surrounding customer orders and product data on Lyst.com
  • Constantly seek to help to improve the onboarding of new clients to make the process easier and quicker
54

Technical Account Manager Resume Examples & Samples

  • Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
  • Support customer business objectives by effectively leveraging TAM program deliverables
  • Business acumen and problem-solving skills with the ability to influence change at all levels
55

Technical Account Manager Resume Examples & Samples

  • Drive resolution of ad-related technical issues
  • Investigate new ad technologies and Ad Network enhancements (targeting options, cost reduction etc). Project manage strategic initiatives to deliver high impact business results
  • Act as the ad operations prime on cross-platform testing on site/app rollouts and products ensuring proper implementation of ad-related tools (ex: DFP, Krux, etc.)
  • Develop new products and provide creative ideas to improve our business and lead the industry in digital advertising best practices
  • Identify opportunities to exhibit thought leadership to create or revise tools and processes within the team that will garner better results (for both user experience and/or revenue)
  • 3+ years related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably within digital ads industry
  • Strong working knowledge of one or more Ad Management Systems (Examples: DFP/DFA (DART), Ad Tech, OAS, BlackArrow, etc)
  • Experience with online advertising technologies (HTML5, Streaming video, iFrame, VAST, VPAID, VMAP)
  • Working knowledge of web tools: Charles Proxy, Fiddler, developer tools, etc., an asset
  • Experience with online and mobile app troubleshooting
  • Strong web development skills: HTML, Javascript, and CSS
  • Knowledge of IAB ad formats and emerging online trends (Examples: Rising Stars, Viewability, HTML5, Programmatic, Ad Blocking, Ad Fraud)
  • Understanding of and ability to troubleshoot 3rd Party Rich Media platforms including AdCentric, Atlas, DART, eyeBlaster, eyeReturn, etc
  • Understanding of the programmatic advertising landscape, and the relationship between DSPs, SSPs, and DMPs
  • Familiar with auction based bidding fundamentals (Deal IDs, Auction Types, Open vs. Private Marketplaces) and programmatic metrics (Winning Bid Price, Bid rate, eCPM, Closing Price, etc)
  • Experience with online video players (ex Brightcove, Adobe, etc) and CMS systems, an asset
  • Experience with DAI on connected devices and set-top boxes, is an asset
56

Technical Account Manager Resume Examples & Samples

  • Quickly understand customer business challenges and then work with subject experts to produce a technical solution / workflow to problem
  • Articulate clearly often complex solutions and workflows in a way which can be clear understood by different stakeholders. With the ability to explain the solution in ways which resonate and are easily understandable to different business stakeholders
  • Manage technical evaluations, demonstrations, “pilots”, projects by coordinating technical resources. Ensure demonstrations etc correctly address customer workflow challenges
  • Efficiently leverage the technical resources of the Autodesk Global technical team
  • Write RFP documents and co-ordinate virtual teams to respond to RFP documents
  • Confident and clear presentation style
  • Industry experience as a BIM coordinator, lead designer or project manager on large projects in either Buildings or Infrastructure projects
  • Deep knowledge BIM / Collaboration workflows for Major Infrastructure / Building projects
  • Understanding of the application of BIM on major projects
  • Understanding of Cloud Computing
  • Experience writing or responding to BIM execution plans
  • Experience using Autodesk applications
  • Experience in defining system requirements for IT projects in Engineering / Construction sector
57

Technical Account Manager Resume Examples & Samples

  • Experience world class training
  • Experience Real Leadership through face to face meetings with Microsoft Senior Leaders
  • Build an unrivalled network with the brightest graduate talent from all over the world
  • Gain support needed to fast track their career
  • Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise customers
  • Establish a long term and sustainable relationship with their customers for support
  • Organize regular support delivery and contract status review meetings with customers
  • Establish and document future client projects and IT initiatives in order to best support their customers
  • Create and maintain a Service Delivery Plan per customer account
  • Clearly plan, request resources and maintain project leadership of the various components of the Microsoft Premier
  • Experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
58

Technical Account Manager Resume Examples & Samples

  • Use your breadth and depth of knowledge across product offerings as you partner with sales, client team to recommend partner solutions
  • Create and execute a project plan for new customer integrations working with stakeholders to identify and mitigate technical dependencies and roadblocks for a successful integration and deployment
  • Manage and own customers technical support requests, providing investigation prioritization with continuous and timely updates to customers
  • Take ownership for resolving Bing Ads platform technical issues and work with customers to optimize implementations for performance and delivery
  • Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities
  • Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences
  • Maintain and expand working knowledge of current and related products, including integration processes and industry trends
  • Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting
  • Manage internal Microsoft engineer relationships to influence incremental product improvements
  • Share best practices with team members to contribute to enhance the quality and efficiency of customer support
  • Drive and deliver on projects to improve partner engagements and operational efficiencies
  • Highlight systemic issues and trends to identify platform enhancements with business and R&D teams
  • Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred)
  • Minimum 3 years’ experience in troubleshooting technical issues in a client facing role
  • Minimum 3 years’ working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins
  • Minimum 3 years’ experience with online advertising technology
  • Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer requirements into appropriate solution architectures independently
  • Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous
  • Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment towards the highest return
  • Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training
  • Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding
  • Infectious sense of enthusiasm, fun, and imagination
  • Obsessed with providing a great experience for our customers
  • Relevant and current MCSE certification is advantageous
  • Organic and paid search experience preferred
59

Technical Account Manager Resume Examples & Samples

  • Produce and deliver against prescribed set of proactive program deliverables
  • Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
  • Ensure timely response/resolution to technical and product outstanding items
  • Ensure resolution results within established service level agreement guidelines
  • Awareness and document customer business priorities
  • Provide proactive issue status updates to required parties
  • Drive customer experience improvements through timely services review
  • Maintain oversight and influence of all issues related to customers within established process guidelines
  • Get involved and work high-priority technical issues where needed
  • Provide on-site visits as needed to execute program services
  • Host periodic checkpoint and status calls with customers and internal stake holders
  • Identify enablement goals and plans
  • Voice of the customer within Adobe
  • Central point of contact for customer
  • Provide regular feedback on current experience
  • Best practices guidance
  • Manage technical escalations for the designated account
60

Technical Account Manager Resume Examples & Samples

  • Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations
  • Successfully migrate top clients from old software by providing client specific gap analysis, detailed communication and thorough training sessions
  • Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues
  • Record support work in Salesforce.com
  • Chasing up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
  • Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers
  • Provide timely and ongoing communication to client
  • Develop and maintain strong business relations with top-end A clients
  • Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for Active
  • Provide in-person and web-based custom trainings regarding product functionality across multiple software appliacations
  • Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients
  • Communicate to Partner and Local Licensees product releases, and roadmap updates
  • Travel to events to help manage onsite solutions and provide continual process improvement consultation
  • Continuously search for innovative ways to improve the customer experience
61

Technical Account Manager Resume Examples & Samples

  • Experience in a support environment with a strong understanding of customer support needs
  • Has strong organizational, communication, project management, negotiation, and problem solving skills
  • Contributes to team operational precision, shows strong interpersonal relationship skills, and is organized and capable of strong internal and external communication
62

Technical Account Manager Resume Examples & Samples

  • Manages a diverse and complex scope of support issues. Solve complex support issues effectively
  • Manages/leads critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams
  • Leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
  • Position relies internally upon CTS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CxO-level leadership teams
  • A minimum of 10 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
63

Technical Account Manager Resume Examples & Samples

  • Bachelor degree in Civil Engineering, Mechanical Engineering, Industrial Automation, or related industry
  • He/She should know the MFG industry and especially be familiar with the Automotive and Transportation industry in France
  • Knowledge of Autodesk portfolio is required, especially Class A (Technical surfaces) in addition to Autodesk Alias portfolio and/or Visualization knowledge (VRED, Opticore, Speedform, Dynamo, ...)
64

Technical Account Manager Resume Examples & Samples

  • Provide first level support and training to clients of ONE by AOL Publisher & ONE by AOL Platform products
  • Provide pre-sales technical assistance in form of on-site demos and / or WebEx presentations
  • Communicate and report transparently and escalate if necessary, urgent issues & questions from customers and / or colleagues
  • Collaborate and work together with other teams and groups incl. Tech Services, Sales, Product engineering etc
  • Convey customer requirements and expectations to product management and engineering teams
  • Able to respond to functional and technical elements of RFIs/RFPs
  • Be aware and keep abreast of the latest trends and advances in ad technology specifically in the domains of mobile, video ads and Data
  • Exceptional communication and interpersonal skills with the ability to listen and treat internal and external stakeholders / clients with the utmost care and respect
  • Ability to use simple and lucid language to understand and resolve internal / external client issues and problems
  • Be fluent in English. Fluency in local languages from the Asia region is a bonus
  • Up to date knowledge of ad serving and / or web technologies including HTML, XML, JavaScript, and JSON
  • Familiarity with web debugging tools such as Charles / Firebug / Fiddler etc
  • Preferred 2+ years of experience with online media, SaaS platforms, or DSP/SSP platforms. Video and / or mobile platforms experience is highly sought after
  • Highly organized, with ability to manage multiple tasks simultaneously while working on a highly collaborative team
  • Energy and passion for learning and growing in a dynamic and evolving ad technology and media company
  • BA/BS Degree in Engineering/Economics/Computer Science desirable
  • Bonus points: experience with Flash/HTML5 video, VPAID, ad player plugins, or real-time-bidding platforms, databases/SQL
  • Ability and maturity to understand and work together with colleagues and teams across multiple cultures and borders
65

Technical Account Manager Resume Examples & Samples

  • HTTP REST APIs
  • SQL and Big data Analytics such as Hadoop, Hive, BigQuery
  • Linux and Shell
  • OAuth authentication
  • DNS, TCP, firewalls, database systems
  • Attribution tracking (i.e. UTM tags, Adjust)
  • Experience in writing software in one or more languages such as Java or Python is preferred
66

Technical Account Manager Resume Examples & Samples

  • Looking for people with at least 5+ years of technical support experience, as well as 5+ years in a sales or client facing role
  • A relevant technology background, with experience working on Enterprise Accounts
  • Successful track recording exceeding KPI's or targets
  • Capable communicator in both English and Japanese
  • Technical experience in a security solution industry
  • Technical knowledge as a network administration
  • BA/BS in Computer Science or Equivalent
67

Technical Account Manager Resume Examples & Samples

  • Map Zenoss solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption and ensure successful ongoing usage of Zenoss
  • Design and develop innovative solutions to customer requirements using Zenoss
  • Provide project leadership, coordination and architectural guidance for the customer’s major Zenoss initiatives
  • Maintain detailed technical knowledge of Zenoss product and solutions and future product direction
  • Provide clear and constructive product feedback to Zenoss product management teams based on customer use-cases and requirements
  • Engaging with customer support and engineering as a customer advocate to ensure speedy resolution of customer issues
  • Engaging with Product as the customer advocate on product roadmap discussions
  • Maintain current functional and technical knowledge of Zenoss service
  • Help to document best practices in developing and using Zenoss
  • Track record of developing architectural or mission critical software to an agreed plan and delivering on that plan
  • Solid technical background in systems management and monitoring toolsets, Linux Administration and technical architecture; preferably with industry certifications
  • Ability to travel domestically and within EMEA and APAC regions, up to 30%
  • Experience working as a systems architect / software engineer /systems engineer / DevOps
  • Demonstrable experience in delivering customer driven solutions
  • Willingness to travel to customer offices as needed
  • Hands on experience with a range of Operating Systems – a minimum of two from: RHEL7, CentOS7, Ubuntu, Solaris
  • Technical knowledge and competence of large-scale, modern web service technologies / frameworks – frameworks including implementing best practice – especially around scalability, availability and performance. To include at least two of: SSL, Caching (e.g. Memcached, Varnish), Queues (e.g. RabbitMQ, IPMQ), RelStorage
  • Experience managing service performance monitoring on one or more platforms (Cisco UCS, UC, Converged Infrastructure, Web, mobile) with setup of key performance indicator checks, alerting systems and analysing data (machine and other, statistical analysis) utilising at least two of: SNMP, DNS, MRTG, RRD, Time series data, Zope, Logstash, Hadoop
  • 3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000 and/or consultancy companies
  • Experience with systems and network management software
  • Strong knowledge of Unix/Linux administration
  • Successfully managed customer engagements to completion and customer satisfaction
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment
  • Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
  • Willingness to travel periodically based on customer and business need
68

Technical Account Manager Resume Examples & Samples

  • Act as primary advocate for the customer within Comcast's Engineering and Service Assurance organizations
  • Build and maintain relationships with the technical contacts from customer sites
  • Proactively monitor network performance by using online tools and systematic analyses of ticket data
  • Collaborate with internal and external teams to manage network and configuration changes
  • Consult on solutions for new and evolving requirements
  • Develop and present recording of network performances and trends for use at monthly and quarterly client meetings
  • Develop specific expert knowledge around all technologies to deliver exceptional service to customers
  • Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis
  • Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service
69

Technical Account Manager Resume Examples & Samples

  • 2 years previous experience of content management/managing a digital supply chain
  • Knowledge of, and hands-on experience, handling DDEX metadata
  • Strong understanding of technology
  • Top class communication skills, particularly across a global team
  • Ability to meet deadlines and be focused on execution under pressure
  • Ability to adapt to changing priorities
  • Excellent time-management and organizational skills
  • A true team player, able to work at many levels across business and tech departments
  • Fluent in spoken and written English. Additional European languages a bonus!
70

Technical Account Manager Resume Examples & Samples

  • Building of deep, long-term customer relationships
  • Providing oversight and management for customer solution planning and execution
  • Discovering and creating demand for market leading solutions (e.g. cloud, mobility, big data, Internet of Things, etc.)
  • Refined relationship management skills; ability to effectively engage at all levels of an organization, particularly executive and C-suite
  • A passion for technology
  • Project management capability
  • Experience in IT services or consulting preferred
  • 8+ years of experience with direct customer engagement responsibilities
71

Technical Account Manager Resume Examples & Samples

  • Frequently establishes and maintains relationships with Field Sales and Consulting Services to execute on a service account/delivery plan
  • Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, Consulting Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • A minimum of 4 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security, Cloud services (e.g. Azure, Office 365, CRM Online, etc.)
  • Bachelors or advanced degree
  • Adaptability regarding travel
  • Security clearance not required
72

Technical Account Manager Resume Examples & Samples

  • Ensure the highest level of customer satisfaction by understanding and identifying customer needs, building and maintaining strong working relationships and managing the account effectively. Work with all levels of the customer organization to ensure value is understood at all levels
  • Contributes to the customer knowledgebase as defined by Manager. Independently establish and drive an individualized communication program for each customer that includes regular conference calls, on-site visits, activity reporting, proactive communications, etc
  • Provide proactive communication to customers including planned product releases, availability of patches, upcoming events, etc. Respond to customer inquiries regarding support issues, sales opportunities, project issues, and general questions
  • Communicate with customers to set expectations and/or re-set expectations and priorities related to customers’ requests
  • Take the lead in acting as an escalation point for service requests and work with the Support Engineers and R&D leads/engineers to move toward a resolution
  • Participate in account review sessions with Sales to share customer intelligence and ensure that all areas of the company have updated information on the customers. Work closely with Sales to ensure that the meetings occur on a regular basis
  • Identify leads and opportunities for additional business including upgrades, consulting assignments, small orders, or new support services. Follow up with Sales as needed to move these opportunities forward
  • Provide weekly updates on status of customer issues, highlighting any issues that need to be further escalated
  • Coordinate meetings (internal and external) as required to review service requests and/or other customer issues. Periodic meetings may also be needed to build and sustain the customer relationship
  • Assist Support Management by identifying, documenting, and rolling out operational process improvements
  • Mentor other TAMs as needed to build the skills within the team
  • BS/BA in Engineering, Computer Systems, Information Technology or related technical degree
  • 10 years experience in a Technical Account Manager role or similar
  • 5 years experience with energy management systems, and/or in providing customer support or technical account management
  • Requires experience with energy management systems, and/or in providing customer support or technical account management
  • Passion for building customer relationships with experience managing complex customers
  • Requires conversational level technical expertise across all Grid Software Solutions products
  • Ability to make formal and informal presentations to technical and nontechnical individuals and interact with people at all levels of the organization
  • Strong in person, phone, and email customer service skills
  • Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
  • Ability to work independently and within a team environment and be self-motivated
  • Knowledge of e-terra platform
  • Knowledge of other functional areas within the organization
  • Knowledge of the domestic environment
  • Knowledge of the international environment
73

Technical Account Manager Resume Examples & Samples

  • Knowledge on IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualisation and Analytics
  • Understanding of and business relationships with Original Equipment Manufacturers (OEM) or Telecoms Equipment Manufacturer (TEM) customers would be an added advantage
  • Knowledge of IOT services and developing new business models around such services would be desirable
  • Working knowledge on IT software development methodologies including software optimisation and modernisation
  • Working knowledge of open source software would be beneficial
  • Knowledge of “Network Functions Virtualisation” principles would be an advantage
  • Presentation skills and the ability to understand, specify and communicate requirements to marketing and engineering teams
  • Excellent communication (including spoken and written German and English), business development and customer support skills
  • Strong interpersonal skills (with proven track record of cross group collaboration)
  • Ability to work effectively with eco-system partners
  • Position will be Home Office Based
74

Technical Account Manager Resume Examples & Samples

  • Enable automotive and transportation OEM and Tier 1 suppliers, including (but not limited to) Software Defined Cockpit, ADAS and Autonomous Driving, telematics and connected services
  • Engage with key customers to understand their solution requirements, and influence both Intel and the customers to align strategies & solutions which maximize the inclusion of Intel ingredients
  • Manage all technical elements of the customer engagement and influence the inclusion of Intel ingredients into customer designs and solutions
  • Work with the Intel Global Account Manager and Intel Business Units to align strategies and identify optimal Intel products that meet the solution requirements
  • Achieve short-term and strategic sales goals. Success is measured by meeting or exceeding assigned annual billings, design win quotas, and strategic milestones
  • BSEE, BSCS or equivalent; MBA is a plus
  • 7+ years strategic technical sales or customer facing experience with an *established track record of exceeding plan over multiple years
  • Established network of customers, suppliers and partners required to enable and scale designs for automotive and transportation markets
  • Demonstrated capacity to qualify and develop new accounts as a trusted advisor
  • Located in Detroit, MI with an ability to travel ~30% of the time
  • Demonstrated experience enabling one or more of the following use cases: In-vehicle Infotainment, Software Defined Cockpit, Autonomous Driving, Fleet Management, Telematics, Intelligent Transportation Systems
  • Experience enabling transportation solutions with MCU HW and SW solutions including an understanding of Linux, Android, Machine-learning, and/or wireless technologies
  • Direct experience with Intel Architecture or other computer architectures as applied to automotive or transportation use cases
  • Visible passion for technology and innovation that inspires customers and fellow team members
75

Technical Account Manager Resume Examples & Samples

  • Positioning yourself as a trusted advisor to Insight clients
  • Assessing, understanding and communicating requirements for projects
  • Creating designs and deployment plans
  • Troubleshooting deployment issues
  • Documentation of various aspects of deployment and operations as required
  • Providing technical System Center leadership and delivery expertise on client projects
  • Deploying and integrating System Center solutions in client environments
  • 5+ years’ experience in Microsoft infrastructure technologies
  • Deep technical knowledge and experience with medium to large, complex SCCM 2012 design, deployments, and upgrades
  • Deep technical knowledge of Microsoft Deployment Toolkit
  • Extensive technical and architectural knowledge of Microsoft Windows, Client and Server
  • Experience working through the entire project lifecycle
  • Outstanding customer support, communication, and documentation skills
  • Proven ability to maintain high customer satisfaction
  • Extensive skills with scripting in Powershell, Javascript, AutoIT
  • MCSE or MCITP: Server or Enterprise Administrator
  • Technical consulting experience
  • Extensive integration experience with any System Center technologies
  • Experience with medium to large, complex SCOM, and/or SCVMM enterprise design, implementations, and upgrades
  • Windows Server, Hyper-V or VMWare virtualization experience
  • Current and deep experience with SCOM System Build, Deployment, Governance
  • Knowledge of SQL configuration
  • Working knowledge of Power Shell scripting and automation
  • Knowledge Microsoft Systems Center Service Manager 2012 (SCSM) and Microsoft Systems Center Orchestrator 2012 (SCORCH)
  • Preferred B.S. Degree in the following areas: Computer Science, Engineering, Information Systems, Business, or similar
  • PMP certification preferred
76

Technical Account Manager Resume Examples & Samples

  • Key point of escalation for customer concerns relating to technical issues
  • Customer advocate representing customer needs with internal support and product teams
  • Conduct environment assessments to provide optimization recommendations
  • Prepare, arrange and deliver technical custom presentations on-site and remotely
  • Ensure customer receive timely response/resolution to technical and product inquires
  • Awareness of customer business priorities
  • Provides proactive issue status updates to required parties
  • Provide proactive guidance to designated contacts to meet the client objectives
  • Provide additional troubleshooting and help qualify cases before escalating to engineering
  • Agree and identify high priority technical issues and ensure priority is represented in Adobe
  • Produce and present pro-active premium support deliverables to the customer to help mitigate risks and keep the customer informed on bests operational practice
77

Technical Account Manager Resume Examples & Samples

  • BS or MS Degree in Engineering or Computer Science
  • 5+ years technical sales or customer facing experience with an established track record of exceeding plan over multiple years
  • Self-motivated and able to work and prioritize independently with focus on output
  • Demonstrated experience enabling solutions in one or more of the following areas: CPU and microcontroller design enablement for PLC, HMI, I/O Control and Process Control; Comms/M2M, data movement and aggregation, critical infrastructure security, functional safety, software enablement, big data architecture and sensor technologies
  • Team player with a demonstrated ability to work across organizations and with fellow travelers to architect account strategies and create win/win situations for the customer
  • An established network of customers, suppliers and partners required to enable and scale designs for industrial, manufacturing and energy markets
  • Located major metropolitan area in the Midwest USA with the ability to travel ~30% of the time
  • Strong understanding of Intel's business units and go to market strategy, which includes working with components, systems and software to drive Intel-based solutions through Intel's OEM customers
  • Demonstrated knowledge of industrial protocols (PROFIBUS, CAN, Modbus RTU, PROFINET, EtherNet/IP, EtherCAT, Modbus TCP/IP, IEEE 1588, etc) and how they relate to industrial system architectures
  • Experience architecting data movement from intelligent edge devices to the cloud, including comms, edge-cloud interfaces, horizontal analytics capabilities and security considerations
  • Visible passion for technology, including an energizing appetite for creating and innovating that inspires customers and fellow team members
78

Technical Account Manager Resume Examples & Samples

  • Increase client experience to develop long-term vision and journey with Dyn
  • Create customer onboarding assets, adapt existing customer onboarding assets and work with internal team to refine existing and create new onboarding assets
  • Devise, execute and manage Customer Engagement strategies, measuring and reporting results weekly
  • Build value-based relationships with customers to ensure the highest customer satisfaction, adoption and retention
  • Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs
  • Work within the Customer Intelligence team to help drive customer references and case studies
79

Technical Account Manager Resume Examples & Samples

  • Build and maintain strategic relationships with JPO IoT center of excellence team, the heads of sales, sales engineering and sales operations in the target region
  • Evangelize and train Operator’s Sales Teams to deliver the market leading value proposition and demonstrate Control Center software that Jasper provides
  • Deliver best in class sales presentations and product demonstrations
  • Support JPO sales rep with their presentations, solution proposal and demonstrations to top tier prospective enterprise customers including C-level executives through highly technical levels
  • Train and provide ongoing support to JPO sales engineering and operations teams to on-board new customers onto the Jasper platform
  • Assist Customers to migrate their existing Connected Devices to the Control Center
  • Organize quarterly training sessions to keep JPO teams up to date on new features
  • Interact proactively with the engineering and support teams to provide solutions to complex technical issues
  • Coach and mentor Operator’s sales teams and in identifying and developing new feature requirements that will help them grow their business and revenue
  • Organize and conduct quarter business review with JPO
  • Strong knowledge in local operator enterprise sales operations
  • Connected car and IOT knowledge is preferred
  • 3-5 years of GSM/GPRS/3G/4G experience in a technical pre- and post-sales capacity
  • Understanding of wireless solution design and knowledge of various module manufactures and product lines
  • Strong knowledge of 2G/3G/4G radio and core network architecture, wireless device operation, basic switching and routing concepts, firewalls and active traffic management techniques and tools including NATing, caching and compression and basic network security background including SSL and IPSEC
  • Ability to provide hands-on, on-site technical support
  • Strong analytical, communication, presentation and customer interfacing skills
  • Experience in IoT communications a plus
  • Experience with carrier channel management and carrier sell through models
  • Excellent reading, writing and communication skills in English required
  • Must be able to travel to operator 25%
80

Technical Account Manager Resume Examples & Samples

  • Minimum of 2+ years technical account management experience within the computer industry
  • Computer, Network, and Software certifications a plus
  • Excellent time management, decision making, prioritization and organization skills
  • Prior experience working with Anti-malware, Antivirus, firewall and security software a plus
  • Strong installation, configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
  • Proficient in installation, configuration, maintenance of SQL server or equivalent databases
  • Proficient in Windows OS as well as Windows Server environments. Mac OS experience is a plus
  • Proven technical aptitude, proven customer handling aptitude
  • Professional written & oral communication skills
  • High level of personal initiative and professionalism
81

Technical Account Manager Resume Examples & Samples

  • Enablement of Tier 1 HQ Operator in France and International to sell MobileIron to their B2B customer base (MNC G2K International, Large Corp, SME and SOHO)
  • Technical Enablement of Deployment Team from Operator PartnerOperator Sales and Marketing Team Enablement
  • Ongoing technical updates with Operator Presales / - Deployment Team
  • Technical Enablement from Operator Support
  • Packaging with Core Operator products e.g. Mobile Workplace, UC
  • Perform production demonstrations that articulate the business and technical value of the solution to Operator B2B Presales / Sales teams
  • Present the solution architecture, including all technical aspects of the product e.g. Roadshows, Events, B2B Operator team meetings or sales kick offs
  • Conduct in-depth product evaluations to verify solution meets Operators prospect’s EMM requirements
  • Work closely with Operator Partner Eco System e.g. Device OEM´s, ISV´s
  • Support on Operator customer RFP
  • Perform production training as related to evaluations
  • Create solution architectures that reflect the prospect’s environment and their EMM requirements
  • Ability to work well with both IT and business people
  • Ability to work well with networking, security, messaging, and device management personal
  • Ability to present to both individual contributors as well as an executives
  • Ability and experience to work independently in remote office locations
  • Working with Operator B2B organization on a global basis
  • Fluent English / French
  • In-depth knowledge of Exchange/Lotus Domino or other messaging system, Active Directory/LDAP, firewalls, load balancers, DNS, Linux/Unix or PKI
  • Knowledge of other EMM systems and mobile operating systems like Android, iOS and/or Windows 10 is desired
  • Minimum seven years’ experience selling an enterprise software solution or Enterprise Mobility (MDM, MAM and MCM)
  • Experience demonstrating enterprise software solutions to both technical and business audiences
  • Experience installing and configuring enterprise software solutions for prospects and customers
  • Experience working with companies to define solution requirements and map requirements to software solutions
  • Enterprise working with software start-up companies
  • Experience working with the following disciplines - security, databases, networking, messaging, and Linux
  • Experience working with DLP, compliance, and mobility a plus
82

Technical Account Manager Resume Examples & Samples

  • Existing Customer Account Management-Managing Customer Relationships, Customer Value Creation, Wallet Share Growth, Profit Management
  • 3-4 years of successfully demonstrated sales experience
  • Strong analytical and financial skills
  • Strong experience hunting for new to market business a plus
  • Experience selling to industrials at multiple organization levels a plus
83

Technical Account Manager Resume Examples & Samples

  • BS in a technical field or Bachelors plus 5 years of relevant work experience
  • Demonstrated project management skills and time management skills
  • Experience in a an electronics manufacturing environment
  • Fluent in both Spanish and English
84

Technical Account Manager Resume Examples & Samples

  • Prioritize and manage multiple projects simultaneously in Agile SDLC
  • Conduct daily standups with team
  • Establish control measures and ensure adherence to process/policy for change management, release management, and other project governance as needed
  • Provide technical leadership as well as lead or facilitate all communication between clients and technical resources internal to West
  • Evaluate and present recommendations to the client as to the technical feasibility, cost, time and support required for proposed features and products
  • Participate in incident management, new functionality deployment product optimizations, pre-release testing, client education/training, and post implementation support as needed
  • Interface with internal departments and collaborate with other teams to ensure support functions are promptly performed
  • Provide Executive Management with reports detailing status, timelines, risks, and mitigation strategies throughout the project lifecycle
  • Develop strategic and operational plans for control, management, and improvement of business processes in alignment with company goals and objectives
  • Responsible for supporting validation/health checks of business processes using internal tools and dashboards
  • Take personal ownership in projects, programs and continuous improvement efforts and actively promote team efforts throughout the organization
  • Minimum five years business to business account or customer management, internal operations or process improvement, or project management experience required
  • Intermediate knowledge of MS Word, Outlook, Project, Excel, and Power Point required
  • Certification in Scrum Agile Methodology (CSM) preferred
  • Certification in Lean Management Strategies (Six Sigma) preferred
  • Knowledge of Software Development Life Cycle (SDLC) preferred
85

Technical Account Manager Resume Examples & Samples

  • Manage and enhance customer relationships and escalations (e.g. reactive and proactive) for strategic enterprise accounts
  • Provide direct customer support for VIP customers
  • Qualify customer requirements and effectively articulate internally to meet customer requirements
  • Manage customer engagement to meet acceptance criteria and issue escalation/resolution
  • Responsible for meeting all internal/external Service Level Agreements
  • Investigate/analyze technical pre-sales challenges
  • Troubleshoot network environments to include working with various operating systems, firewalls, routers, custom product configurations, and API integrations
  • Coordinate with Development teams to ensure effective resolution of customer escalation, feature requests, and product related issues
  • Assess and respond to critical situations during and outside normal business hours
  • Document Support tickets for all customer interactions and inquires
  • Field live Support calls and address customer and interdepartmental emails regarding escalations
  • Present customer updates at weekly management meetings
86

Technical Account Manager Resume Examples & Samples

  • Manage your Elite account(s) while ensuring the highest levels of customer satisfaction are met
  • Own and pro-actively manage the technical relationship
  • Position yourself as an extension of the customer’s staff and be their advocate at Marketo
  • Document each account’s business goals, process, environment and system configurations
  • Provide several educational sessions as well as quarterly support reviews to your customer(s)
  • Proactively identify and implement solutions and enhancements to ensure your customers’ long term success
  • Collaborate internally to ensure the product roadmap meets your customer’s priorities
  • BA/BS Degree in Computer Science or a related discipline
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
  • Demonstrated experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
87

Technical Account Manager Resume Examples & Samples

  • Gain an understanding of customers' technical infrastructure, hardware, and products
  • Deliver key enterprise cloud products and solutions portfolio roadmap updates and assist customers with product upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Visit customers as needed to provide an exceptional customer service experience
  • Bachelor's degree in a technology-related discipline; preferably computer science or engineering
  • Excellent understanding of Linux, the Linux kernel, and Linux filesystem
  • Hands-on experience with cloud technologies like cloud infrastructure (OpenStack), cloud management (CloudForms), Platform-as-a-Service (OpenShift), virtualization, software-defined storage, and containers
  • Solid understanding of enterprise architecture and strategic business drivers
  • Development-level experience analyzing and debugging Java and C++ application issues at the language-level; including code development, code review, stack traces, etc
  • Ability to manage and grow existing enterprise customer and develop partner relationships
  • Outstanding written and verbal communications skills
  • Experience working with databases like MySQL, PostgreSQL, MongoDB
  • 2+ years experience with web services like REST and SOAP is preferred
  • Knowledge or familiarity with Amazon Web Services and VMware vSphere is a plus
88

Technical Account Manager Resume Examples & Samples

  • Understand your customers' technical infrastructure, hardware, and products
  • Provide excellent customer support for clients regarding their Red Hat products
  • Serve as the customer's advocate within Red Hat
  • Experience in a support, development, engineering, or quality assurance organization
  • Technical knowledge of Linux file systems and the Linux kernel
  • Experience with enterprise-class applications like Oracle, Veritas, and SAP
  • Excellent verbal and written communication skills in English; experience with training or presentation delivery is a plus
89

Technical Account Manager Resume Examples & Samples

  • Conduct technical reviews and provide knowledge sharing to proactively identify and prevent issues while on-site at SAP
  • Perform third-line investigation and respond to online and phone support requests
  • Become the expert within Global Support Services for the products SAP sells and how they interface with Red Hat's portfolio
  • Serve as the partner's advocate within Red Hat
  • Manage customer cases escalated by the partner and maintain clear and concise case documentation
  • Visit customers as required to provide an exceptional customer service experience
  • Bachelor's degree in a technology related discipline is preferred
  • Experience with SAP NetWeaver basis administration and familiarity with SAP's product portfolio; SAP Certified Technology Associate - System Administration certification is a plus
  • Ability to manage and grow existing partner relationships by delivering proactive, relationship-based support
  • Deep technical knowledge of at least one part of the Linux operating system, like Linux file systems or the Linux kernel
  • Excellent verbal and written communication skills in both German and English
  • Red Hat Certified Engineer (RHCE) or same level certification is required
  • Experience with training and presentation delivery is a plus
90

Technical Account Manager Resume Examples & Samples

  • Understand your customers' technical infrastructures, hardware, and products
  • Deliver key portfolio updates and assist customers with product upgrades
  • Bachelor's degree in a technology-­related discipline is preferred
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive,
91

Technical Account Manager Resume Examples & Samples

  • Bachelor's degree in a technology­related discipline is preferred
  • Relationship­based support
  • Advanced technical knowledge of the Linux file system and the Linux kernel
  • Hands­on experience with a variety of hardware vendors
  • Understanding of enterprise­class applications like Oracle, Veritas, and SAP
  • Experience with training and presentation delivery is preferred
92

Technical Account Manager Resume Examples & Samples

  • Confident with technical configuration
  • Demonstrable experience with technical project and/or account management
  • Strong negotiation and stakeholder management experience
  • Preference for technical skills/experience with LMS platforms (Moodle, Blackboard, Canvas, D2L)
  • Experience with Higher Education sector (desirable)
  • P3O qualified (desirable)
93

Technical Account Manager Resume Examples & Samples

  • The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations
  • Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO),reconfigurations, and is engaged on all upgrade and execution plans
  • Maintains awareness of all complex service matters including Technical Solutions implementations and activities
  • Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
  • Can explain technical problems and solutions to technically literate team/client members
  • Ensures effective coordination and support between account teams and supporting technical resources
  • Builds value-added relationships within the domain of the account to become the trusted advisor
94

Technical Account Manager Resume Examples & Samples

  • Manage customer technical enquiries, specifications and design-in process following the identification and engagement of the opportunity by the PLM
  • Review incoming customer technical inquiries, and propose (with the help of R&D) possible solutions to meet customer requirements
  • Review customer specifications and support negotiation of technical specifications to help Finisar win new customer design-ins while ensuring product is manufacturable
  • Attend regular customer calls pertaining to customer design-in and technical support
  • Work internally to ensure customer deliverables are met in a timely fashion
  • Manage weekly technical action trackers with customers during design-in
  • Ensure timely turn-around of all action items to close design wins
  • Responsible for technical editing of collateral
  • Product data sheets, specifications, application notes, supporting products
  • Statements of Work (SOW) where customer-specific development is required
  • PCNs as required with Supporting Data
  • Support PLM in the internal management of NPI activities, including
  • Technical information required for NPI reviews and gate approvals
  • Definition and support of P/N releases through internal processes
  • Provide technical training and support of Sales and FAE teams
  • 5 years of experience in laser technology, especially VCSELs, and/or illumination sources for IR camera systems. Conversant in sensing applications (structured light, Time-of-Flight) and CMOS image sensors
  • Engineering Degree required. Advanced Degree (Masters/PhD) is desired
  • Excellent communications skills and attention to detail are required
  • Located in Dallas Metro in Texas
95

Technical Account Manager Resume Examples & Samples

  • 2-5 years’ experience working in the field of solid-liquid separation in the mining and mineral processing industries
  • Disciplined and able to operate autonomously with minimal supervision
  • Preference given to oil sands industry experience
96

Technical Account Manager Resume Examples & Samples

  • A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
  • An energetic self-starter, with a drive to excel and the ability to work under pressure, thinking clearly and logically in challenging situations
  • The capacity to independently research subjects, with a commitment to provide continuous improvement
  • A knowledge and general understanding of systems & the terminology used within the mobility and networking arena
  • A flexible approach and comfort with a fluid organisational structure that requires both team work and self sufficiency as necessary, with the ability to work under minimal supervision
  • English and German speaking
97

Technical Account Manager Resume Examples & Samples

  • Written and Verbal Proficiency in Japanese and English required
  • Diligent work ethic and attention to detail
  • Strong personal integrity
  • Familiarity with managing product flow in a manufacturing operation (maximizing efficiency, reducing cycle time, maintaining quality, etc.)
  • Experienced working in a production environment and proven success in achieving efficiency and throughput goals
  • Familiarity with common digital formats and digital transmission methods such as FTP and SFTP
  • Experience with MS Windows, MS Office tools including MS-Excel & MS-Access
  • 4 year degree required
  • Experience working with major record label operations a plus but not absolutely required
  • 2 years of strong analytical skills and project management experience
  • Team player with demonstrated capability to work in a cross-functional environment
  • Strong technical aptitude and expertise with scripting languages such as Perl, Python, Ruby or similar, a bonus
98

Technical Account Manager Resume Examples & Samples

  • BA/BS degree required
  • 3+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
  • 3+ years of experience of enterprise customer support for IT services and products
  • Experience leading projects and project management
  • Ability to analyze statistically
  • Excellent written and verbal communication skills, building relationships
  • General knowledge of digital media data elements, HTML, CSS, XML, Internet Protocol, Images, Encoding, DRM, etc
  • Programming skill especially with Scripting languages such as Python and Perl
  • Native Japanese fluency
  • Business level English fluency
  • A passion for books and publishing industry experience is a big plus
  • Advanced knowledge of SQL, Excel, VB/VBA
  • Other qualifications include a track record of complex and creative problem solving, relationship management, and the desire to create and build new processes
99

Technical Account Manager Resume Examples & Samples

  • Design/implementation/consulting experience of distributed applications
  • Strong customer focus and bias for action
  • Tools for Operations Automation and Configuration Management (e.g. Chef/Puppet)
  • Continuous Integration
  • The right person will be highly technical and analytical implementation / consulting experience
100

Technical Account Manager Resume Examples & Samples

  • Provide daily technical support for publishers and conversion houses on issues such as data transmission, XML, ONIX, FTP, DRM, images, metadata, digital file formats, and content ingestion portals specific to Amazon
  • Consistently improve content provider and customer experience by delivering superior publisher support, and by relentlessly advocating for content providers throughout the enterprise
  • Strong, creative and analytical problem-solving skills
  • Strong sense of ownership and a self-starter that has track record of delivering results
  • Bachelor's degree is required
  • 5+ years of experience managing relationships, cross-functional teams, programs, or products
  • Excellent written and verbal communication, and proven successful in relationship management
  • Strong Excel skills, high proficiency in PC and hands-on experience in Microsoft Office
  • Technical aptitude and familiarity with digital media data and distribution elements, formats, and platforms: XML, ONIX, Codecs, FTP, Encoding, DRM, etc.; knowledge of SQL, Excel, Access
  • Experience in digital media and knowledge of the publishing industry is a plus
  • Advanced Excel,database management skills and Web coding skills
  • Previous working experience in multinational companies would be an added advantage
101

Technical Account Manager Resume Examples & Samples

  • Fields and resolves support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (be their voice)
  • Work directly with Amazon Web Service engineers and AWS service teams to ensure that customer issues are resolved as expediently as possible
  • Available outside of business hours to manage urgent issues
  • The right person will be highly technical, analytical, and possess at least 5 years of troubleshooting/service delivery experience
  • Previous customer facing experience as a technical lead with strong experience in at least 2 of the below areas
  • Linux and Windows
  • Networking (DNS, TCP/IP, IPsec, BGP, VPN, Load Balancing)
  • Programming (Java, Ruby, C#)
  • Distributed Computing
  • Candidates must have excellent oral and written communication skills in Korean and strong writing/reading skills in English
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
  • Demonstrated technical expertise in areas such as
  • For more information on Amazon Web Services, please visit AMAZON Web Services**
102

Technical Account Manager Resume Examples & Samples

  • Deep understanding of tier 1 mobile OEM technical roadmaps
  • Developing a project roadmap with Tier 1 OEM
  • Supporting distribution and license agreements and leading their implementation
  • Overall mobile account and relationship management
  • Deliver exceptional partner technical support
  • Coordinating with other Amazon.com teams to leverage established relationships and present a unified vision to our partners in the mobile space
  • 8+ years technical sales, account management or technical consulting in the mobile industry
  • Fluency in Chinese
  • Experience with start-to-finish process creation and improvement
  • Excellent written and oral communication skills required
  • Ability to establish credibility and work with technical and non-technical business owners
  • Excellent product and project management skills and demonstrated technical aptitude
  • Quick learner, able to come up to speed on any type of technical project
103

Technical Account Manager Resume Examples & Samples

  • BA/BS Degree required
  • 7+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
  • 7+ years of experience in product or process definition, ideally having taken a product or process design from concept to execution
  • General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc
  • Experience in digital media integration, and retailing
  • MBA/MA/MS preferred
  • Advanced knowledge of SQL, Excel, Access, Unix desired
  • Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals
  • Familiarity with the design and utilization of complex systems
  • 5+ years of experience managing external vendor/client relationships, cross-functional teams, programs, or products
  • 5+ years of experience in product or process definition, ideally having taken a product or process design from concept to execution
  • 2+ years experience leading projects and project management
  • Proven experience in digital media integration, and retailing
104

Technical Account Manager Resume Examples & Samples

  • Exceptional customer focus and bias for action
  • Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
  • Working knowledge of software development practices and technologies highly desired
  • Be mobile and travel to client locations as needed
  • BigData / Hadoop
  • Systems Administration (Linux and/or Windows)
  • Service Oriented Architecture
  • 7+ years IT/Technical Industry experience
  • High level of comfort communicating effectively across internal and external organizations
105

Technical Account Manager Resume Examples & Samples

  • Deliver timely, accurate and professional operational support to all sellers within a specified SLA
  • Reviewing end-user feedback and investigation of possible product issues, including engaging with AWS Customer Service and sellers
  • College Diploma or equivalent
  • 2+ years prior operations or support experience
  • A bias for action and an ability to deal with ambiguity, including troubleshooting and problem solving in loosely defined situations
  • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment
  • College degree or equivalent work experience preferred
  • Technical experience with Project/Product/Program management, or quality assurance
106

Technical Account Manager Resume Examples & Samples

  • At least 10+ years of experience in professional enterprise implementing and supporting IT projects
  • A minimum 8 year of experience in managing and leading IT service delivery projects
  • Good understanding on the life cycle for implementation and support of IT applications
  • Strong in customer management
  • Strong in interpersonal and communication skills
  • Strong in planning, organization and time management skills
  • Experience in Oracle products and Oracle applications is a plus
  • Holding a PMP certification and ITIL certification is a plus
  • Industry experience is desirable
107

Technical Account Manager Resume Examples & Samples

  • Primary point of contact for the dedicated account
  • Provide technical solutions to address customer issues
  • Centrally manage and prioritize customer issue to assure timely resolution
  • Follow-up with R&D departments to resolve product issues
  • Responsible for tracking, maintaining and resolving incident reports and customer support requests
  • Creation of technical documentation and bulletins to improve internal and external knowledge base
  • Update and provide guidance on new releases and features to dedicated accounts
  • Develop best practice deployment and troubleshooting methodology documentation
  • Conduct periodic site visits for the managed accounts
  • Exercise independent judgment in methods, techniques and evaluation criteria for
108

Technical Account Manager Resume Examples & Samples

  • Collection, analysis and change recommendations of configuration information
  • Recommend actions based on analysis
  • Conduct weekly status conference calls with customers to report status of open issues and
  • Exceptional customer service orientation and strong communication skills
  • MS Word, PowerPoint and Excel skills
  • Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Also prefer
109

Technical Account Manager Resume Examples & Samples

  • Previous e-commerce data analysis is strongly preferred
  • The ability to analyze, interpret and communicate e-commerce fraud threats, ROI and trends effectively with external clients, internal departments and stakeholders to deliver highly detailed and technical information with ease
  • Must be a self-starter with demonstrated ability to pro-actively and independently solve problems and drive results
  • Experience working in highly cross-functional environment, flexibility and adaptability to work with tight deadlines and changing priorities
  • Experience in SQL, specifically query writing and data extraction
  • Working knowledge of Big Data capability & analytical tools such as SAS, Oracle BI GBM, Tableau, similar tools
  • Understanding of SAS/SQL programming in a complex data environment
  • Excellent communication abilities, both written and verbal- including an expert-level knowledge of the Microsoft Office Suite
  • Educational requirement: Bachelor's Degree MBA preferred
110

Technical Account Manager Resume Examples & Samples

  • Excellent Mandarin and English speaking skills
  • 7+ years design/implementation/operations/consulting experience with distributed applications
  • Experience managing large scale environments including escalations, incident, problem, and service availability
  • Customer-facing experience as a technical lead
  • Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
  • Travel to client locations as needed (including Taiwan, China and other regions)
  • Linux system administration and troubleshooting (Windows experience is a plus.)
  • Network protocols and troubleshooting (Layer 4 – Layer 7 knowledge is a must)
  • Internet technologies including HTTP, SMTP, DNS, TLS/SSL, SSH, VPN etc
  • Databases administration, troubleshooting and performance tuning (relational and non-relational)
  • Software design, development and deployment
  • Internet Content distribution network
  • Technical Program Management experience
  • Coding experience and knowledge of development methodologies in the internet industry
  • Developing or administration experience on Big Data/Hadoop
  • Large scale and highly distributed environments
111

Technical Account Manager Resume Examples & Samples

  • Please note that this is not an IT/system administration position
  • Centrally manage all outstanding customer support issues and provide reports to customers in a timely manner
  • Prioritize outstanding customer issue and assure timely resolution
  • Take initiatives and ownership of the problem to drive for results
  • Provide single point of contact for dedicated customer accounts
  • Administrator level working knowledge of Windows, Linux or Unix skills an advantage
  • Good understanding of Web application concepts, security and vulnerabilities
  • Previously worked in a technical support position
  • Eight years or more experience
  • Minimum of a BS or BA degree required
  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
112

Technical Account Manager Resume Examples & Samples

  • Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, web-server technologies
  • Nice-to-have: Apache Sling, JCR, CQ/AEM, Adobe Analytics or other Marketing Cloud solutions
  • Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, CSS, HTML, web-server technologies)
  • Bachelor Degree in Computer Science, Engineering, or equivalent
  • Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
  • Technical Account Manager, Sr. Support engineers, Technical Consultants, Support specialists, Field Support Engineer
113

Technical Account Manager Resume Examples & Samples

  • BSEE, BSCS or equivalent
  • 5+ years strategic technical sales or customer facing experience with an established track record of exceeding plan over multiple years
  • Working knowledge of Linux fundamentals
  • MSEE or MBA
  • Direct experience with Intel or other computer architectures as applied to industrial, energy, and telco/networking markets applications
114

Technical Account Manager Resume Examples & Samples

  • Works with management only when necessary to resolve sensitive issues options as needed
  • Assesses customers risks and needs and recommends appropriate service offerings to proactively address
  • Frequently establishes and maintains relationships with Field Sales and Consulting to execute on an account/delivery plan
  • Position relies internally upon GTSC/CSS Support Professionals, Premier Field Engineers, and their management, Consulting Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills. -Contributes to team operational precision by active design of and participation in community initiatives
115

Technical Account Manager Resume Examples & Samples

  • Qualify, prioritize, and close customer problems
  • Respond to customer questions relating to Resilient Systems’ APIs and SDKs
  • Monitor and address customer tickets to understand common issues
  • Outstanding technical capabilities, light coding/basic scripting capability a nice-to-have
  • Rounded business skills with ability to understand customer business needs
  • Ability to problem solve for clients and internal needs
  • Excellent interpersonal skills with ability to communicate clearly and concisely
  • Rotating on-call (page duty) for emergency/incident response
  • General understanding of certificates, intrusion detection systems, log management, security compliance best practices and other security related domains
  • At least 2 years of customer-facing experience as well as user exposure to Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, web services, and Linux
  • Must be organized, have an eye for detail, and be able to put ideas into a tangible form
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment and to develop new approaches to complex problems
  • Love to help customers – Be passionate about helping solve real problems
116

Technical Account Manager Resume Examples & Samples

  • Drive the onboarding of new products by working with sellers to collect product data, and then registering / publishing the product using internal tools. This includes manual data entry
  • Assist in the vetting and quality assurance of product as part of the onboarding process
  • Interact with sellers to stay on top of product updates, change requests, resolution of problems including issues related to ingestion, listing and reporting
  • Consistently improve the seller experience by delivering superior seller support within a specified SLA
  • Advanced knowledge with all MS Office tools including Excel
  • Experience with vendor management, customer support, helpdesk, Technical Account Management (TAM) or other support role
117

Technical Account Manager Resume Examples & Samples

  • Understands the customer’s strategic business objectives and how to best leverage Oracle Products and Services via engagement with Oracle’s LOBs
  • Maximizes support revenue through a formal program of work. This includes documenting an account plan and working with Regional Managers to deliver the value of Oracle support message
  • Manages and drives the resolution of critical support issues. This may involve working with Critical Account Managers, Support, Development and Engineering to achieve a successful outcome
  • Contributes to cost control and margin improvement by driving adoption of Oracle strategic technology initiatives. Advises customer on best practice measures and relevant pro-active tools and initiatives to enhance system availability
  • Develops and maintains strong relationships with key customer contacts, partners and third parties operating in the account. (At an Operational, Business and Executive level)
  • Where appropriate engages Oracle’s support lines-of-business to facilitate improvement of serviceability and increased up-time
  • Facilitates activity to improve serviceability and decrease downtime. Makes pro-active recommendations regarding software and firmware currency. Works with the customer to implement Field Change Orders and Preventative Maintenance programs
  • Assists in renewal of Support contracts and contributes to pre-sales activities
  • Proven ability to influence, negotiate and build relationships. Capability to deal with internal and external stakeholders at different levels in the organization
  • Excellent communication/negotiating/closing skills with prospects/customers
  • Team player with strong interpersonal communication skills
  • Self motivated and creative person with strong planning and organization skills
  • Able to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals
  • Understanding of selling concepts like Solution Selling
  • Strong presentation skills and a capacity for facilitating meetings
  • Ability to keep up to date with technological trends and Oracle services and products
118

Technical Account Manager Resume Examples & Samples

  • This is a second shift position working 3pm - 11pm Sunday through Thursday
  • Bachelor degree in Computer Science or related discipline or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired
  • Intermediate SQL skills required
  • 3-5 years of mid-level technical customer service and/or account management supporting a complex product
  • A keen attention to detail and strong organizational and priority setting skills
  • Unix/Linux experience especially at the share and file level permissions level, and authentication/authorization
  • Strong analytical and troubleshooting skills to identify potential issues
  • Ability to develop, long term partnerships with the customer and generally posses strong service orientation
119

Technical Account Manager Resume Examples & Samples

  • Managing the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate service documentation
  • Acting as an ambassador and primary contact for ACS - representing your customer's interests within Oracle to ensure that your role is seen as value-adding and that Oracle is aligned to your customers priorities
  • Developing cross team relationships, and work with these teams in delivering a comprehensive service to the customer
  • Developing and maintaining relationships with senior management across lines of business within the designated customer (s) and relevant third parties
  • Offering and delivering change management advice to the account
  • Planning and deploying appropriate ACS activities to ensure effective delivery within agreed budgetary constraints
  • Financial control for managed account(s)
  • Establishing and communicating the Service spectrum within the account(s) and identify potential sales opportunities
  • Ensuring the ACS strategy complements and enhances the overall account strategy
  • Advising the account on the most effective and efficient way to use Oracle support services and products
  • Establishing the account(s) as a reference able customer
  • Assuring and improving the quality of the service and maintain accurate account information
  • Assisting in renewal of ACS contracts and contribute to pre-sales activities
  • Identifying additional opportunities for customers to engage with Oracle, such as technical events and business
  • Discover opportunities for up selling and cross-selling on owned accounts
  • Work with other Oracle lines of business to create and maintain the Service delivery plan for each relevant account(s)
  • Provide regular progress reviews and share information, methodologies and good practice to the customer (s) and the relevant Oracle lines of business
  • To be the owner of the contract life once contract has been signed
  • To complete and maintain all relevant documentation needed through the lifecycle of the contract for the ACS processes and maintaining them to the required level of detail
  • Ensure all customers (s) have up-to-date information and knowledge in all relevant Oracle products and services
  • Ensure all service components and documentation required, either contractually or as part of a programme, is developed and maintained
  • Monitor ACS service effort and report against agreed budget(s)
  • Manage revenue and margin for customer contracts
  • Create and maintain accurate customer information using Customer Intelligence tools
  • Work in line with customer working practices and procedures, if contractually agreed
  • Operate in line with Oracle's business processes and procedures
  • Proven experience in the IT industry
  • Holder of minimum industry standard certification in Project management
  • Oracle Certified Professional (OCP) qualification would be an advantage
  • Preferable previous delivery management and / or implementation experience
  • Proven day-to-day service delivery experience, this should be in current role
  • Previous experience of working in a virtual team, and taking the lead role for that team
  • Proven extensive project management experience
  • Proven ability to deal with senior customer management and drive a project through to completion
  • Knowledge / experience of Oracle Product Stack
  • Master degree from technical university is a must, Post Graduate degree in business management would be advantage
120

Technical Account Manager Resume Examples & Samples

  • Discovering and creating demand for market leading solutions (e.g. cloud, mobility, data, etc.)
  • Refined relationship management skills; ability to effectively engage at all levels of an organization
  • 5+ years of experience with direct customer engagement responsibilities
121

Technical Account Manager Resume Examples & Samples

  • Strong consultative skills that guide and influence decisions, and the ability to identify the strengths and weaknesses of alternative solutions
  • Earns the trust of customers by demonstrating technical and business acumen and empathizing with their business challenges
  • Act as trusted advisors and advocates for your customers
  • Love customers and take personal pride and ownership to make them successful
  • Excitement about working with the Puppet community
  • Passionate about problem solving and are creative when thinking of solutions
  • Maintains a constructive and composed focus facing and overcoming tough situations
  • Enjoys working and interacting in a group or team
  • Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization
  • Advocates for customers and product quality within the development and product management organization
  • Exceptionally flexible and can context switch without disrupting a positive disposition
  • Experience with Puppet or other configuration management tools
  • Knowledge of data center management, systems management, and monitoring, networking & security
  • Have a technical degree (CS/IT/Eng/ITSec) or equivalent experience
  • Familiar with source control systems such as Git
  • Large scale infrastructure experience
  • Requires travel (up to 25%) via ground and/or air transportation, including but not limited to, operating a vehicle and/or riding as a passenger in a vehicle, airplane, train or other form of transportation
  • Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
  • A criminal background check may be part of the employment hiring process
122

Technical Account Manager Resume Examples & Samples

  • Perform presentations and follow-up with prospective and existing named federal intelligence community customers
  • Assess the needs and uncover requirements for our solutions
  • Demonstrate products to technical and non-technical audiences
  • Respond to proposals and RFIs/RFPs
  • Install and support of product trials
  • Work with named customers to ensure success
  • Help to identify market and product requirements based on field experience
  • Work as part of a sales team toward reaching quarterly territory sales quota
  • Train customers and partners on Centrify products
  • Mentor partners with deployment best practices learned from the professional services organization
123

Technical Account Manager Resume Examples & Samples

  • Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and delivering high quality solutions
  • Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics
  • Ensure adherence to Client Service Level Agreements (SLAs)
  • Provide detailed information about Ceridian products, updates, issues, workarounds, and product release announcements
  • Investigate functional and technical issues and deliver best practice recommendations to the client
  • Plan, coordinate, and support application upgrades changes and hotfixes
  • Solicit client feedback and leverage internal partners to drive product and operational improvements
  • Partner with Support Management to continuously improve efficiency and quality of service to clients
  • Engage with resources in Hosting, R&D, and Implementation to drive issues to closure
  • Provide status reports and account specific KPIs and metrics, as required
  • Establish recurring support targets and monitor performance
  • Manage priorities and timely updates for ongoing incidents through the use of Support Portal and other standard tools
  • Continually advocate for Clients and find new ways to add value to the Client
  • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
  • 3-5 years of support, education, or consulting/implementation experience on the Dayforce HCM platform
  • Strong technical background with a proven ability to resolve highly complex issues
  • Proven ability to motivate and lead a team of analysts
  • Excellent organizational and decision making skills
  • Deep familiarity with Microsoft Technology (.Net / Windows Server / SQL Server)
  • Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols
  • Occasional travel to client sites is required
124

Technical Account Manager Resume Examples & Samples

  • Excellent Communication and Presentation Skills
  • Ability to collaborate to accomplish work goals
  • Ability to lead team of diverse support groups to support Catalysts and Customer needs
  • PC skills are essential
  • Adaptable to changing business needs
  • Must be able to travel when required including some international travel (up to 50%)
  • Location: Home office transitioning to Houston
125

Technical Account Manager Resume Examples & Samples

  • Having broad expertise or unique knowledge, this individual uses their skills to contribute to the development of company objectives and principles, and to achieve sales function goals in creative and effective ways
  • More than 12 years of experience is preferred
  • A Bachelor of Science Degree in Computer Science, Electrical Engineering; or related field is required; a Graduate Degree is preferred
126

Technical Account Manager Resume Examples & Samples

  • Act as a strategic technical point of contact for ESP Customers
  • Ensuring a strong and seamless relationship by maintaining communication-based on the customer initiatives and as needed additional support of team resources, ESP SAM Team, Support Management, Sales, and SEs
  • Perform an initial “Customer Profile Document” within 60 days of engagement, to be refreshed every 90 days
  • Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days
  • Provide enhancements and quality support to the ESP customer by partnering with Commvault Account Management and Customer Support Team
  • Escalate and manage customer-raised support issues to the Commvault ESP SAM Team
  • Ensure customer adherence to processes that will support and align the ESP SLA requirements
  • Assist in qualifying Customer escalations associated with support issues as warranted
  • Coordinate monthly, or as required, scheduled on-site meetings with customer to inform the customer of new technologies, best practice adherence guidelines or knowledge transfer sessions
  • Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes
  • Example: Automation through scripting
  • Example: Design refinements and enhancements to align to Customer data management goals
  • Use in-depth knowledge of Customer to identify other solutions opportunities within accounts and communicate these opportunities to the Commvault Account Team
  • Participate in Quarterly Business Review with the Commvault ESP SAM team and engage with Customer and Commvault management to establish or revise procedures and processes
  • Continually keep abreast of new technologies and new Commvault products
  • Work as part of the ESP Support Team to manage customer relationships and develop rapport
  • Enhance individual, team and customer knowledge of Commvault solutions
  • Work with the ESP Program Manager to advance and define the ESP Support program to meet customer expectations
  • Mentor TAMs and provides technical guidance, through documentation and classes
  • Review designs and agendas for TAMs
  • Active Security Clearance
  • UNIX and Scripting platform would be a plus
  • Business Administration and Project Management Training
  • Formal Training in Account and Relationship Management
  • Experience with up to date services deployment methodologies, software, hardware architecture, infrastructure design and development
  • B.S. /B.A. /M.S. degree or equivalent technical training
  • Excellent written and verbal communication Skills
  • Demonstrated ability to establish rapport
  • Time Management & ability to be self-motivated
  • Ability to interact with ESP customers, management, administration, Commvault support, product, development & account teams
127

Technical Account Manager Resume Examples & Samples

  • Bachelor's degree of equivalent combination of education and experience
  • Education in web development, digital technology and/or traditional marketing is preferred
  • 2+ years of digital ad operations/production/technology experience, preferably within an agency or publisher environment
  • Strong client service support experience within a background in digital technology, web development, advertising, and/or traditional marketing preferred
  • Has established excellent client relationships with both marketing and IT
  • Has shown strength and aptitude in technical troubleshooting/problem-solving
  • Successful history of managing large-scale and technically complex campaigns
  • Has consistently pursued and developed their areas of specialization
128

Technical Account Manager Resume Examples & Samples

  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly site visits for your managed accounts
  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Scripting and Windows server app experience
  • Exceptional customer service orientation and strong communications skills
  • Proficient with MS Word, PowerPoint, and Excel
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
129

Technical Account Manager Resume Examples & Samples

  • Cultivating and developing influential high-level relationships
  • Identifying and evaluating potential opportunities in order to focus on high priority designs
  • Proactively positioning to win high priority business opportunities in order to exceed Sales Out and Design Win metrics
  • Working with your Field Applications Engineering (FAE) team and marketing business units to win designs against competitive alternatives as well as create expanded TAM opportunities
  • Handling daily sales activities needed to run your business and support needs of extended teammates
  • Building and maintaining strong relationships with key decision makers and influencers at the customer and within PSG
  • Developing and executing a written territory plan, account plans, and opportunity plans to address the customer’s needs and expand our market shar
130

Technical Account Manager Resume Examples & Samples

  • Primary point of contact for the dedicated accounts
  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
  • At least 8-10 years’ experience in technical support role in a networking/security company
  • Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications
131

Technical Account Manager Resume Examples & Samples

  • Knowledge of the following is advantageous (Linux, Windows, Java, Database systems, Apache) as well as Project Management experience
  • Excellent written and spoken English
  • Strong multitasking abilities and quick decision making skills
  • Developer knowledge is considered an asset
  • 5+ years in IT industry
132

Technical Account Manager Resume Examples & Samples

  • Be the technical point of contact for the account, coordinating all MathWorks engineering resources, to ensure customer satisfaction
  • Drive the adoption of MathWorks technology including by exploring new opportunities
  • Intensify the technical cooperation between the client and MathWorks, incl. management of technical escalations
  • Partner with the account manager in planning and executing of the account strategy
  • Facilitate the networking with and amongst the users
  • A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required
  • Professional work experience with automotive development processes
  • Highly motivated towards working directly with customers, showing strong business acumen
133

Technical Account Manager Resume Examples & Samples

  • Own the relationship with self-service clients and provide high-touch support
  • Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client success
  • Help drive evolution of the platform into a client friendly tool via ongoing client feedback loop and close collaboration with cross functional Amazon team (Product Management, Engineering, Analytics, and Specialists)
  • Define and improve processes and tools for the TAM team to serve clients better
  • Strong interpersonal/communication skills
  • Well versed in campaign setup and optimization techniques
  • Understanding of HTML/XML coding, Web Browsers and ability to edit using basic text editors
134

Technical Account Manager Resume Examples & Samples

  • Ability to read/write/speak business English is required
  • Native level Japanese skill is required
  • Experience with SQL a plus
135

Technical Account Manager Resume Examples & Samples

  • KNOWLEDGE/SKILLS/ABILITY: Intermediate understanding of Rackspace departments and their jobs. Intermediate knowledge of hosting, computers, internet and account management skills/tools. Cloud SMART certification. Intermediate understanding of implementation processes, ticketing system and ticket flow. Intermediate organization and time management skills. Understands verbal and non-verbal signs. Intermediate interpersonal, written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. Ability to speak professionally. Aptitude to learn quickly. Ability to apply policies and procedures. Intermediate ability to negotiate. Understanding of invoicing, contracts, proposals and renewals. Knowledgeable in industry competitors, products, trends and technology. Basic knowledge of how to scale customer configurations using dedicated or cloud based technology. Able to prioritize and highly varied work level in order to maintain required productivity levels. Able to demonstrate innovative problem solving and critical thinking. Basic understanding of financial terminology and business acumen. Ability to learn Rackspace products and differentiator in the market. Flexible and adaptable to work schedule based on customer need. Fluency reading, writing and speaking Portuguese or Spanish at a technical/business level
  • JOB COMPLEXITY: Assists AMs with escalations. Handles trouble issues where introductory advisory services are given to the customer. Advises customers on technical configurations, tools and partners to handle current issues and prevent future issues. Receives work after initial review by an AM, chat team, phone bank, e-mail, etc. Utilizes knowledge of best practices and solutions to evaluation and advise customers. Intelligently speaks to customer technology capabilities, possibilities and pitfalls. Recognizes gaps based on customer's current build and analyzes for future gaps based on proposed changes. Understands technology partners and how they can assist our customers; facilitates relationship with external RAX partners
  • EXPERIENCE/EDUCATION: Bachelor's degree required. 1 - 2 years relevant service/relationship management experience including 12 months RAX experience in a customer facing technical support or account management role. Experience handling multiple tasks. At the manager’s discretion, additional relevant experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of higher education. High school diploma/GED required
  • PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%. Roles supporting our LATAM customers require occasional international travel, less than 10%
136

Technical Account Manager Resume Examples & Samples

  • Manage the Technology based relationship with the customer, partner(s), subcontractor(s) and other Xerox stakeholders
  • Ensure compliance with all account Technology based processes to appropriate standards / policies
  • Ensure all Technical Escalations are managed and reported effectively and in line with policies and processes
  • Manage Client Facing Teams ensuring appropriate role and task alignment
  • Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)
  • Lean Six Sigma Green or Black Belt Certification
  • Relevant Microsoft / Technology based Certification
  • English Language Fluency (Speaking, Reading and Writing)
  • Attention to detail with strong organisational capability
  • Excellent communication skills both written and verbal demonstrated by negotiation and influencing, presenting to C-Level contacts
  • Excellent Presentation Skills (creating / delivering)
  • Ability to manage / work in a cross functional team / environment
  • Evidence of considerable experience managing virtual teams of highly skilled individuals and developing team's skills to agreed standards
  • Ability to multitask and prioritize many initiatives
  • Experience of managing large scale and complex projects
  • Demonstrates experience instituting change management with clients
  • Demonstrate excellent Technical authoring skills using a range of mediums, e.g. presentations, technical artefacts and diagrams
  • Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
  • Experience in managing customer relationships at executive levels
  • Evidence of strong leadership skills and a successful track record of developing others through coaching, mentoring, motivating and training
  • Adapt and use industry standard profession/managed service automation systems (e.g. ERP systems, resource planning & forecasting tools etc
  • Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Outlook, PowerPoint, Visio & MS Project)
  • Ability to identify, quantify, articulate and mitigate risk
  • Capability of a second major European language
137

Technical Account Manager Resume Examples & Samples

  • 10+ years’ experience in customer-facing positions as a professional services consultant
  • 5+ years current experience in Enterprise information technology roles is a plus
  • Strong technical background, with previous experience in Windows system administration and/or software development and technical architecture
  • Ability to travel up to 50 percent of the time
138

Technical Account Manager Resume Examples & Samples

  • Manages low and medium complex customer facing projects or multiple projects in different accounts
  • Develops and presents proposals and final agreements
  • Provides leadership to project staff/service providers including project engineers, vendors, partners or subcontractors
  • Manages different projects from start to completion including the resolution of escalated project issues
  • Presents service business value to customers for new or existing business
  • Influences the customer/service providers in the assessment, planning and management of related IoT projects
  • Deliver the Brand Score across your operator(s) and manage gaps cross functionally at Cisco-Jasper
  • Work collaboratively with Cisco-Jasper Sales to achieve financial targets for your operator(s)
  • Agree with your operator(s) on a set of metrics and establish a cadence to measure during regular operations reviews
  • Proactively understand your operator(s) device, revenue targets and compensation plan and work closely with their sales team and Cisco-Jasper Sales on specific actions to meet them
  • Galvanize the Cisco-Jasper Go to Market program within your operator(s) including developer kits, sales collateral, web content and RFP content
  • Establish and maintain strong product knowledge, achieve gold certification
  • Drive your operator(s) sales teams to be trained and certified and manage on going training and re certification
  • Manage the on boarding of new enterprises onto your operator(s), ensure appropriate technical alignment with Cisco-Jasper Sales Engineering and Network Engineering where required
  • Coordinate with Cisco-Jasper Product, Software Development and Network Engineering to define and prioritize new features and capabilities
  • Orchestrate large projects with Cisco-Jasper Delivery
  • Partner with Cisco-Jasper Support and Professional Services to insure expectations are agreed on and met
  • Align relationships with Cisco-Jasper executives
  • Experience in client management and aligning account strategies to recognize revenue
  • Experience on IoT projects
  • Experience on working with service providers in Mexico
  • At least 4-5 years in a clearly defined project management/technical role
  • Commercially astute
  • Capable of leading virtual teams
  • Multi-level relationship management, C suite to sellers
  • Strong communication, presentation and customer interfacing skills
  • Experience in IoT is a requirement
  • Bachelor of Science or equivalent
  • English plus Spanish is a requirement
  • Ability to travel 25%+
139

Technical Account Manager Resume Examples & Samples

  • Bachelor’s or Master’s Degree in Electrical Engineering or Computer Science
  • 5+ years experience in technical sales or customer facing experience with an established track record
  • Experience with selling FPGA and Processor solutions
  • Self-motivated and able to work and prioritize independently with focus on output
  • Team Player with a demonstrated ability to work across organizations and with fellow travelers to architect account strategies and create win/win situations for the customer
  • An established network of customers, suppliers, and partners contacts
140

Technical Account Manager Resume Examples & Samples

  • Establish and develop high-level influential relationships
  • Identify and evaluate potential opportunities to focus on high priority designs
  • Exceed sales and design win goals by securing high priority business opportunities
  • Work with Field Applications Engineering (FAE) team and marketing business units to win designs against competitive alternatives
  • Expand the addressable market by identifying and servicing non-traditional opportunities
  • Practice daily sales activities to manage business and support needs of teammates
  • Develop and execute a territory plan, account plan, and opportunity plan to address the customer’s needs and expand market share
  • BS in Engineering with a minimum of five (5) years of relevant sales and business development experience within the semiconductor industry
  • Experience in cloud and data center architectures
141

Technical Account Manager Resume Examples & Samples

  • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
  • Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues
  • Must have excellent communication skills and demonstrated business acumen
  • A Minimum of 5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable
  • LI-TMM
142

Technical Account Manager Resume Examples & Samples

  • Typically these skills result from an undergraduate degree in computer science or information systems, Microsoft Certified Systems Administrator and Microsoft Certified Professional certification and eight or more years experience in the Software industry
  • Thorough working knowledge of Company products, department policies, procedures and generally accepted Client support practices
  • Demonstrated ability to problem-solve complex technical issues
  • Attention to detail in logging and tracking all reported issues into database
  • Demonstrated ability to resolve issues independently
  • Demonstrated ability to professionally handle difficult customer situations
  • Previous experience as part of a leading edge technical support organization
  • Proven customer service and customer incident management techniques
  • Demonstrated ability to work well within a technical team requiring coordination with other departments including Account Management, programming
  • Effective oral, written and presentation skills and the ability to develop long-term business relationships
  • Demonstrated ability to develop effective working relationships
  • Good organizational skills and the ability to handle multiple projects and activities with changing priorities simultaneously
  • Valid drivers’ license for State of residence and legally required automobile insurance
  • Ability to travel and work as needed to meet Company objectives
  • Ability to provide 24/7 on-call responsibility shared with other Technical Services Department staff on a rotating basis
143

Technical Account Manager Resume Examples & Samples

  • Proactively own and manage multiple high-visibility and high- touch customer relationships from a technical perspective
  • Understand short and long-term customer goals and objectives as they relate to Fiserv
  • Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
  • Establish and document each customer's processes, procedures, customizations and configuration
  • Proactively manage, measure and track customer tickets to insure their timely resolution and provide timely status updates, root-cause analysis and strategies to address issues
  • Recognize and resolve systemic issues to prevent them from repeating
  • Provide recommendations for product enhancements as identified
  • Escalate issues as appropriate and apply fundamental troubleshooting skills to issues before escalating to the appropriate group
  • Recognize revenue opportunities and communicate them to the Account team
  • Document, track, and support compliance with customers’ Service Level Agreements
  • Collaborate with developers who may be accessing customers’ source code to ensure changes intended to fix or modify an issue don’t accidentally lead to other issues
  • Collaborate with project managers to prioritize and manage software build schedules
  • Regularly meet with the customer Account Executive, Professional Services Executive and others to triangulate on immediate and long-term customer needs
  • Strong interpersonal skills to interact with clients, management, and peers
  • Effective cross-department communication
  • Provide Tier 3 support for agent, chain, application issues
  • Assist and contribute the coordination and development of training for field personnel and agent clerks
  • The ability to contribute to a team environment with a high degree of professionalism and skill
  • Experience supporting enterprise-level applications is preferred
  • Experience supporting mobile applications and back-end technologies preferred
  • Drive results and/or remediation of any PCI or security audit items applicable to assigned Agent clients
144

Technical Account Manager Resume Examples & Samples

  • Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers, and to drive new product and service offerings
  • Partner with direct sales on named accounts, to identify opportunities for Akamai and the Customer to see impactful growth in technology, via utilization of existing solutions and continued adoption of Akamai’s product portfolio
  • Manage the Customer technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed
  • Show high standards of technical thought leadership with both named Customers and the interlocked Sales, Service & Support organization, whether by active education, consultation, presentation, technical evaluations, objection handling or general supportive discussion
  • Develop detailed, researched and extensive strategic plans for the technical development of named accounts, which span short, medium and long term opportunities to grow. Work with the Customer and key Akamai resources to establish an approved technical strategy
  • Work closely with peers in Service & Support to ensure that the Customer’s requirements are fulfilled and their expectations met. Acting as an escalation point for the Services product fulfillment resources
  • Must be willing to travel to approximately 40%
  • Education: Any Bachelor’s degree from a recognized University
  • Overall experience: 2-5 years
  • Detailed knowledge across the spectrum of Internet technologies (HTTP, DNS, SSL, etc.)
  • Thorough understanding of Enterprise, eCommerce, Web Analytics, Cyber Security
  • HTML, PHP, Web Technologies, Web Services experience is a plus
  • Excellent multi-tasking and problem solving skills
145

Technical Account Manager Resume Examples & Samples

  • Provide ad-hoc Technical Support to CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  • Liaise with clients alongside the Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective
  • Manage technical communications with client’s technical team, project team, customer services team and senior executives
  • Proactively identify and resolve business & technical problems on behalf of the account base
  • Work collaboratively with the designated account team to ensure excellent customer service is offered consistently
  • Work with global front-line support teams for technical escalation and issue management
  • Meet with existing clients for regular and ad-hoc service related reviews. This will encompass formulation of materials to present to customers, planned strategic approach with account management and demonstrated meeting management skills
  • Maintain expert knowledge of CyberSource products and services through training and self-study
  • Own and maintain Service Delivery Plan for each client, ensuring this is socialised with all main stakeholders
  • Has demonstrated competency in a technical skillset, such as networking principles or coding
  • Must have strong relationship management skills and experience and an ability to plan strategically
  • Must be able to skilfully prioritize and manage concurrent projects and issues
  • Ability to clearly present technical information to internal and external audiences
  • Experience in working with cross-functional/cross-departmental and virtual teams
  • Self-starter with strong organization and resolution management skills
  • Must work well as a part of a team
  • Must demonstrate strong complex problem solving capabilities
  • Demonstrated Technical SAAS support or Account Management experience
  • PRINCE2, PMP or similar project management certification
  • Payment industry or e-commerce experience
146

Technical Account Manager Resume Examples & Samples

  • 2 - Expertise on UCS
  • 3 - CCIE level knowledge on the network side
  • Build strong relationships with key decision makers within the Customer organization
  • Make recommendations in line with industry Best Practices to fulfill unique Customer requirements
  • Share information, roadmaps, and access to experts, to help the Customers plan their deployment of Data Center products
  • Act as a focal point for high impact, large account problem resolution - including multiple vendor co-ordination
  • Helps Customer manage their configuration and patches through proactive planning and dialogue
  • Participate in customer Quarterly Business Reviews (QBRs) to learn from the past and help prepare for the future
  • Provide periodic case reports, assist in case management, and drive continuous improvement of product and processes within Cisco, on behalf of the Customer
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Reports to Sr Manager or Director, Technical Services
  • May require up to 10% travel through visits to your accounts
  • May be able to work remote
  • This position could be extended and has a possibility of becoming permanent
  • CCIE or equivalent external certification
  • Proven crisis management skills
  • Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication
  • Very strong presentation skills
  • Very strong Solution building skills, including leading a cross organization effort, and ability to negotiate with third parties to drive desired results
  • Good organizational skills. The position requires you to be able to prioritize his/her workload and manage customer commitments
  • Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to all collaborating workgroups. This results in very strong teamwork, which has proven to be successful in driving Issues to Resolution quickly
147

Technical Account Manager Resume Examples & Samples

  • Manages to project SDLC and ownership of internal communication and production support post-launch
  • Initiates, drives project and technical account planning activities such as kickoff, requirements, change control, stakeholder identification
  • Maintains project tracking utilizing various tools including JIRA, MS Project, Rally, and Excel
  • Collaborates with cross-functional teams including developers, quality assurance, technical leads, interactive acct managers
  • Leads and ensures team members are aligned on goals, dates, milestones, dependencies, and risks for all deliverables
  • Strong knowledge of project management disciplines (Agile, SCRUM, Kanban, PMBOK, etc.) and tools (JIRA, Rally, VersionOne, MSProject, Excel, Sharepoint, PowerPoint)
  • At least 3-5 years’ experience managing IT projects of small to medium size, leveraging different project methodologies
  • Broad exposure and understanding of software development, including website development
  • CSM or PMP preferred, but not required
  • Experience interacting with internal and external business partners
  • Experience in measuring project success factors with respect to Resources, Schedule and Quality
  • Ability to facilitate meetings with strong presentation skills
  • Demonstrates a continuous learning mind set around project management processes and IT technologies
  • Self-starter with the ability to influence others in a direct and indirect organizational structure
  • Proven track record of successful delivery of IT projects
  • Experience with project metrics and ability to generate, maintain and report on project metrics
148

Technical Account Manager Resume Examples & Samples

  • Work with clients and internal stakeholders to identify, clarify and capture complex business requirements. Technical Account Managers are expected to have highly developed skills for discerning core functionality requirements
  • Devise application program solutions based on business problems. The designs include requirements documentation, graphical representations, and presentations that describe the desired solution or product feature. Documentation will include volume and usage estimates, user interface design concepts, error handling strategies, data flow designs, and specific, testable functional requirements
  • Perform analyses of solution options, research alternative solutions and deliver proposals with recommendations to key stakeholders
  • Manage the project scope and client expectations throughout the project lifecycle
  • Manage the technical priorities and lead the change management processes and the facilitation of the change request viability discussions
  • Work with the technical design teams (from all disciples) to refine technical functional solutions based on the features, architecture and constraints of the relevant platforms
  • Communicate with the business community on technical design options and costs
  • Perform defined primary on-call responsibilities during platform incidents that affect Connexions Loyalty clients
  • Lead design discussions with clients and internal resources to elicit and capture requirements and create working solutions
  • Accountable for effectiveness, quality, and timeliness of solutions and designs for projects of all complexities
  • Consult with the business at the highest technical level on all phases of Application Development lifecycle
  • Conduct pre-sales assessment and proposed solution activities with prospective clients
  • Provide solutions and estimates to Sales and Product based on understanding of business requirements, design constraints, and system capabilities
  • Review the functional design documentation of other analysts to ensure project consistency and successful delivery. Can lead the review of partner or client documentation to ensure integration cohesiveness
  • Serve as the IT project manager for projects of appropriate scale
  • Responsible for initiating and stewarding a project plan throughout the project lifecycle and communicating the project milestones and deadlines to the client, project teams, IT management team and project stakeholders
  • Conduct issue triage and escalation as it relates to technical issues for a client or project
  • Manage and communicate expectations for delivery across external clients, partners, and internal customers
  • Act as post-launch Subject Matter Expert for internal and external contacts
  • Act as a steward for client queue management and prioritization of client requests and projects
  • Create high-level limited scope project plans to support efforts not administered or overseen by the Connexions Loyalty PMO
  • Review and facilitate existing project plans to coordinate efforts with the client’s PMO and ensure these efforts comply with the launch strategy
  • Cultivate relationships with clients to manage ongoing and future projects
  • Acquire knowledge of business processes, business objectives and applications of the client program
  • Gather in-depth product knowledge and functional application knowledge of Connexions Loyalty products and use this knowledge to administer the client program
  • The role may require limited travel
  • Requires the detailed understanding of the specific Service Levels contracted with the client
  • Requires ability to proactively manage, publish and discuss the Service Level performance and compliance with the client
  • Can routinely manage and publish the Connexions Loyalty release calendar and discuss relevant events and release statuses with the client
  • May require off hours client support when needed due to system outages or specific client requests
  • May be required to call into client incident discussion forums with Connexions Loyalty Primary On-Call when requested by client and responsible for delivery of the root cause analysis on client impacting incidents
  • Bachelor’s degree in Business, Computer Science, MIS or equivalent experience
  • Strong relationship management skills with the ability to act as a single point of contact for clients on business and technical related matters
  • 5 years of client program account management
  • 5 years of technical experience in system analysis and/or application program development
  • Highly developed skills for discerning wants from needs, and core functionality
  • Understanding of various development methodology concepts
  • Ability to understand the client area's functions and systems
  • Excellent verbal and written communication skills to communicate effectively with all levels within the organization
  • Demonstrated ability to handle multiple projects simultaneously
  • Demonstrated ability to understand web design standards (i.e. use-ability, user flow, design efficiencies, etc.)
  • Proven delivery of medium to large scale projects with varying degrees of complexity
  • In-depth knowledge of Connexions Loyalty technologies including SQL, XML and web application concepts
  • Preferred knowledge of the Auto industry
  • Demonstrated understanding of data modeling techniques and concepts
  • Requires ability to understand the client area's functions and systems
  • Demonstrated ability to understand and recommend implementation strategies for n-tier technology (i.e. web services, Service Oriented Architecture, etc.)
149

Technical Account Manager Resume Examples & Samples

  • Act in a lead role as the Technical Account Manager on specific customer accounts
  • Responsible for providing consulting to technical support to strategic customers. Consulting involves providing system architecture feedback and addressing customer’s unique project requirements and objectives, providing technical and strategic direction. Support involves setting up and reproducing customer issues along with documentation of issues and resolutions
  • Document activities and findings in a case tracking CRM tool
  • Technical troubleshooting, analysis, and diagnosis of product or solution issues
  • Customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer
  • Ensure case updates and resolution timeframes are in line with service level agreement
  • Delivery of product issue workaround or fix
  • Delivery of custom code issue workaround, fix, or enhancement
  • Document requirements for a custom code change and complete feasibility study
  • Maintain system documentation
  • Maintain custom code and documentation under version control
  • Strictly follow quality management system guidelines
  • Proactively work with customers to ensure best practice maintenance of solution is being applied
  • Transfer knowledge to backup GCS Resources to cover in absence
  • Active participation in the annual events as needed / requested. Responsibilities include presentations, product demo and event run/setup/teardown
  • The position will require travel for training, delivery of onsite services, and to engage with project implementation teams
  • BSc degree or equivalent experience in a respective Computer Science or Engineering field is preferred
  • Demonstrable knowledge and implementation or troubleshooting experience products as a Schneider Electric employee, Systems Integrator or as a customer who has used the products
  • Willingness to learn other products and having background in computer or industrial automation hardware is also required
  • Microsoft Windows XP, 2003, 7, 10, 2008, and 2012 Operating Systems
  • Current versions of Wonderware, Avantis or SimSci products
  • Microsoft Visual Studio, including VB.Net and/or C#
  • Familiar with source code version control system such as VSS or TFS
  • A sound understanding of multitier solution architectures
  • Oracle and/or Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
  • Oracle and/or Microsoft SQL Server database administration
  • Expertise in process RTDB technologies
  • Domain experience in the implementation and use of process control and MIS hydrocarbon, chemical, power and utilities industries
  • Four or more years’ experience as a Project Manager, Solution Architect or Project Engineer practicing in design, development, and integration of IT solutions for manufacturing where a distributed architecture with middleware layer was utilized
  • Senior Level Product Technical Support Engineer experience in working with customers to resolve advanced application issues
  • Field Experience implementing related software and Solutions is required
  • Excellent communication skills, written and verbal (Korean fluency as a first or second language)
  • Proficiency in English is also required
  • Collaboration mindset and ability to work in a virtual team environment towards a common goal
150

Technical Account Manager Resume Examples & Samples

  • BSEE or related
  • 3 years experience in technical sales, or customer facing experience with an established track record
  • Experience working, and leveraging, all levels of the organization creating winning solutions for the customer
  • An established network of customers, suppliers, and partners contacts in the Ottawa/Montreal region
  • MSEE or related
  • 5+ years technical sales having sold FPGA and/or processor solutions
151

Technical Account Manager Resume Examples & Samples

  • Business planning, optimizing Microsoft’s capabilities to the maximum business outcomes for each client
  • Consistently demonstrates concise and effective communication with customers and employees -Occasionally leads sharing of best practices with team community
  • Frequently establishes and maintains relationships with Field Sales and Partners to execute on an account/delivery plan
  • Knowledge in two or more of the following
  • Network and desktop operating systems
  • Information worker applications
  • Messaging
  • Management and operations
152

Technical Account Manager Resume Examples & Samples

  • Establish long-term relationships within assigned partners while developing an understanding of the partner’s strategic goals and overall impact of data security on business results
  • Maintain current, high-level technical knowledge of the entire Thales product line and future product direction and provide project leadership, coordination and architectural guidance for partner’s major Vormetric initiatives
  • Provide clear and constructive product feedback to Thales Product Management teams based on partners and their customer’s use-cases and requirements
  • Oversee and coordinate pre-sales to post-sales transition to Thales professional services team and ensure Thales solution is implemented as per project requirement and to the highest customer satisfaction
  • Manage and monitor customer support interactions on a regular basis and proactively escalate when required. Direct crisis and incident response, working with the account team, technical support, and engineering teams to ensure timely resolution, while communicating effectively with partners and their end customers
  • Work with Thales Service Provider Sales Directors (SPSDs) to coordinate and schedule the tactical (monthly) and strategic (quarterly) cross-functional Key Account Management activities with Partner (on-site or remote) as defined within the Key Partner Management Plan
  • Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting firm, IT vendor or professional services organization)
  • Strong technical background and hands on experience in security, data center infrastructure, operating systems, enterprise deployments, system administration and/or technical architecture (preferably with technical certifications)
  • Prior scripting experience using python, PowerShell or Restful API is a plus
  • Ability to travel as needed (up to 30%)
153

Technical Account Manager Resume Examples & Samples

  • Coordinating/driving customer technical issues with support/engineering/consulting
  • Managing technical escalations
  • Customer status calls and reporting
  • Onsite and production support
  • Managing and guiding customer through complex environment changes
  • Quarterly support reviews
  • Pro-active notifications of upcoming releases and possible impact
  • Delivery of Premium Services programme
  • Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, webserver technologies
  • Nice-to-have: Apache Sling, JCR, CQ/AEM
  • Relevant skills: enterprise software/administrator (Windows Server, Linux, Unix, WebSphere, Weglogic, JBoss, Oracle DB, SQL, Java, Javascript, CSS, HTML, webserver technologies)
  • Bachelor Degree in Computer Science, Engineering or equivalent
154

Technical Account Manager Resume Examples & Samples

  • Manages and develops client accounts to initiate and maintain favorable relationship with clients
  • Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals
  • Maintain customer contact internally and externally to ensure customer coverage. Coordinate these efforts with the Sales Manager, Sales Consultants, Customer Service Reps, and SSRs
  • Expedite customer orders, help problem solve with customers, assist with technical issues, maintain files on sales, service and quotes, and report as directed
  • This position is responsible for leading and executing data-driven marketing campaigns across multiple channels
  • The successful candidate will possess a Bachelor's degree from an accredited four-year college/university or at least three years of customer service experience
  • A minimum of one year experience in a Customer Service/Account Manager role is required
  • Additional requirements include experience in USPS mailing regulations and Microsoft Office (specifically Word, Excel, PowerPoint, Outlook and Access)
  • Programming knowledge required
155

Technical Account Manager Resume Examples & Samples

  • Address all cases from Enterprise customers during business hours
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
  • Make recommendations on how new AWS offerings fit in the company architecture
  • Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Are available in non-business hours to handle urgent issues
156

Technical Account Manager Resume Examples & Samples

  • Perform defined primary on-call responsibilities during platform incidents that affect Connexions Loyalty clients, with availability extended hours to interact with off-shore teams
  • Quickly gain a detailed understanding of the specific Service Levels contracted with the client
  • Proactively manage, publish and discuss the Service Level performance and compliance with the client
  • Routinely manage and publish the Connexions Loyalty release calendar and discuss relevant events and release statuses with the client
  • Work with the technical design teams (from all disciplines) to refine technical functional solutions based on the features, architecture and constraints of the relevant platforms
157

Technical Account Manager Resume Examples & Samples

  • Strong time management and multitasking skills
  • Proficient written and verbal communication skills, ability to build relationships, and influence other teams to meet goals
  • Expert in Microsoft office (Excel, Word, Outlook)
  • Illustrator or Photoshop use experience
  • Basic English skill (Business level)
  • Strong leadership skill and actual experience
  • Project management skill
  • Strong data analytical skill (writing SQL query, Access database building)
  • Fluent in spoken and written English
158

Technical Account Manager Resume Examples & Samples

  • Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TAM manages the account and it is the customer’s advocate
  • Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers
  • Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
  • Identifies and leads continuous improvement activities in support of customer or internal business processes
  • Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively
159

Technical Account Manager Resume Examples & Samples

  • Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
  • Oversee the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
  • Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals
  • Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
  • Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
  • Ensure timely resolution of customer issues by coordinating support responses
  • Maintain a deep understanding of the customer’s business as well as their technical environment
160

Technical Account Manager Resume Examples & Samples

  • Managing SLA and other Key service metrics on weekly / monthly basis
  • Understanding of customer setup
  • Integrate either Lenovo or external service provider to resolve issues for clients
  • Manage the service partner's costs and drive service delivery performance
  • Identifies any cost saving opportunities and drives cost saving plans. Drive Cost reduction Key service metrics
  • Build interpersonal relation with Sales and Service vendor
  • At least 2-3 years experience in Account management position
  • Excellent interpersonal and communications skills
  • Excellent oral and written English skills Fluent in communications
  • Capable of multi tasking
  • Technical knowledge on Wintel platform is preferred
  • Hands on experience on VMware, Linux and Windows servers required
161

Technical Account Manager Resume Examples & Samples

  • Fundamental understanding of engineering principles
  • Demonstrated sales or customer service skills
  • Clear written and verbal communications, able to explain sophisticated and complex subjects
  • Demonstrated skills for organization and attention to detail
  • Experience in exceeding clearly defined objectives
  • Excels under high pressure
  • Solves problems of varying scope and complexity
  • Demonstrated ability to work in cross-functional teams and build relationships
  • Able to interpret customer needs and identify potential business opportunities
  • Demonstrated ability to work in a multi-task, interrupt driven environment
162

Technical Account Manager Resume Examples & Samples

  • Work closely with direct sales to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
  • Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from the field
  • Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined
  • Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions
  • Show high standards of leadership - actively developing and mentoring junior staff within the Solutions Engineering and Sales organizations
  • Education: Any Bachelor’s degree from a recognized university
  • Overall experience: 3-5 years
  • Understanding of Internet Technologies, standards & protocols, including DNS, HTTP/HTTPS, General Web Architecture & design
  • Excellent written and spoken English. Ability to articulate a concept or a solution very clearly
  • Detailed knowledge across the spectrum of Internet technologies
  • Detailed understanding of any o the following areas, eCommerce, On-line Marketing, Web Analytics, Security, Streaming Media
  • J2EE, .NET, Web Services experience a plus
  • Experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services
163

Technical Account Manager Resume Examples & Samples

  • Love to help customers – Is passionate about helping solve real issues
  • Several years of customer-facing experience as well as user exposure to Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, web services, and Linux
  • Bachelor’s Degree or equivalent in Computer Science or applicable work experience
  • English : Fluent
164

Technical Account Manager Resume Examples & Samples

  • Work with users and representatives from major suppliers and retailers/brands to be more proficient and productive in using the software
  • Resolve technical infrastructure issues for local customers and partners
  • Support 3D content creation needs of projects from brands/retailers
  • Liaise with Sales Account Manager to resolve technical customer relationship issues and advance newly identified business opportunities for accounts
  • Liaise with product team to resolve and prioritize product related issues and opportunities for the accounts being managed
  • Support Sales Account Managers with technical and project management of pre-sale demos and pilots
  • 5+ years of technical experience in production/ garment oriented management
  • Proven knowledge of CAD/CAM systems
  • Strong customer relationship and management skills
  • Strong English
  • Willingness to travel frequently within Asia (Hong Kong, China, Vietnam, Indonesia)
165

Technical Account Manager Resume Examples & Samples

  • Assesses customers? risks and needs and recommends appropriate service offerings to proactively address
  • Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts
  • Usually comprised of IT managers and individual technical contributors
166

Technical Account Manager Resume Examples & Samples

  • Process, triage and track Restaurant onboarding requests, communicate directly with Sales, Account managers, and Restaurants
  • Program manage the launch of these integrations
  • Deliver timely, accurate and professional operational support by working with internal teams, and Restaurants IT to diagnose, research and resolve technology related challenges
  • Assist with the definition and design of improvements to tools, standard operating procedures and processes for the Restaurants onboarding team
  • Review customer, restaurant feedback and investigate product issues, engaging with Customer Service/ Merchant Support and Restaurant partners, and where feasible recommend solutions
  • Leverage knowledge of your customers’ environments to assist Product and engineering teams in better serving our customers
  • Complete analysis and present periodic reviews of on-boarding metrics and SLAs to leadership
  • Contribute to a positive team environment and proactively aid team members to meet and exceed team goals and metrics
  • 3+ years’ experience with Technical Account Management (TAM), vendor management, customer support, digital content pipeline and ingestion, or other support role
  • Working knowledge of Database schema, running scripts, troubleshooting system issues, understanding of development methodologies in Java, and Microsoft Excel
  • Strong written communication skills; this role will require the creation of content such as integration and troubleshooting guides
  • Strong analytical problem-solving skills, creativity and sense of ownership and a self-starter with a strong track record of delivering results
  • A minimum of 5 years of work experience; 3 years of experience as a Technical Account Manager
  • Restaurant experience is preferred; technical expertise in Restaurant systems is preferred
  • Outstanding ability to clearly and tactfully articulate problems and resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, and in person
  • Project management skills, including communication of onboarding timelines directly to Amazon Restaurants’ leadership and to the Restaurant partner
  • The ability to work independently when needed, as well as collaborate cross-functionally
167

Technical Account Manager Resume Examples & Samples

  • Participate in developing technical account strategy with Accounts Managers Pre and Post sales support for providing technical solution
  • Proactive regular meetings with clients to review infrastructure requirements, systems capacity and other technical requirements
  • Provide updates for software and configuration inventory. High level project planning and coordination for client site construction
  • Monitor and drive Global Service Level Agreement performances
  • Provide expert technical advice to clients and internal customers
  • Provide feedback from clients to internal support groups on service expectations and service performance perceptions
  • Support Master Support Framework implementations
  • Support achievements of goal for Strategic Targets
  • Proven project management skills in a dynamic business environment
168