Sales Operation Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the sales operation job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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LO
L O'Kon
Leslie
O'Kon
6471 Crist Flat
Boston
MA
6471 Crist Flat
Boston
MA
Experience Experience
03/2014 – present
Boston, MA
Customer Sales Operation Specialist
Boston, MA
Customer Sales Operation Specialist
03/2014 – present
Boston, MA
Customer Sales Operation Specialist
03/2014 – present
  • Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
  • Resolution to close within set timeline established
  • Achieve and maintain relationships with customer and sales management
  • End to end sample order management
  • Contract data management in Quotelink and SAP
  • Backlog Management
  • Understand excess inventory and work with assigned accounts to place additional PO’s and move inventory
08/2008 – 11/2013
Dallas, TX
Sales Operation Specialist
Dallas, TX
Sales Operation Specialist
08/2008 – 11/2013
Dallas, TX
Sales Operation Specialist
08/2008 – 11/2013
  • Checking and managing the sending of notice of renewals to make sure clients will receive this in a timely manner
  • Support Sales team, work with CSR team to make order process smooth
  • Participant dealer inventory management/ dealer portal management
  • Work with global sales operations team to create and implement regionally-sound business and system processes
  • Recommend improved processes and procedures for the management and administration of sales systems and processes
  • Analyze existing processes, define improvements, develop new processes and champion usage
  • Own and manage salesforce.com Platform, including leading critical initiative to drive improvements to salesforce.com for the business
05/2005 – 06/2008
Chicago, IL
Sales Operation Manager
Chicago, IL
Sales Operation Manager
05/2005 – 06/2008
Chicago, IL
Sales Operation Manager
05/2005 – 06/2008
  • Working with headquarters and channel marketing, track dealer performance. This includes measuring actual sales to forecast, measuring ink consumption, etc
  • Key activities: Rolling Financial Forecast; Revenue gap-closing; Design Win reviews; Business analytics; Resource planning; Long term revenue planning
  • Be part of leading organizational change in the very exciting market space of marketing and communications
  • Guide planning & harmonization of planning processes (LRF&STP) and target setting together with F&C on region level
  • Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and global operations teams
  • Owner for Revenue Forecasting and Revenue gap closing processes for EMEA non-Automotive
  • Coach and lead a team of sales professionals and frontline employees on selling and display execution and merchandising standards
Education Education
Bachelor’s Degree in Persistence
Bachelor’s Degree in Persistence
New York University
Bachelor’s Degree in Persistence
Skills Skills
  • Highly-developed attention to detail, accuracy and efficiency
  • Knowledge in CRM, Sharp Owl, SAP would be advantage
  • Good computer skills on Excel and Microsoft word
  • Sound communication skills : both written & verbal
  • Sales support/Order management/Accounting/Finance backgrounds
  • Fresh graduates are encourage to apply
  • LI-DZ1
Create a Resume
1

Sales Operation Specialist Resume Examples & Samples

  • Provides support to the Sales team
  • Creates daily, weekly Sales Reports
  • Collects and maintains all office paperwork
  • Coordinates meetings and events as needed
  • Track sale opportunities and appointments
  • May provide multi-line phone attendance
  • Process sales reports for the sales organization
  • Responds to sales inquiries as needed
  • May Provide ad-hoc reporting
  • Researches transactions as required
  • Investigates customer-related issues as required
  • Participates in special projects as required
  • Collects, compiles and analyzes moderately complex data and information.​
  • Composes straightforward written description of results
  • Assists other offices as necessary
  • Experience maintaining and preparing Excel spreadsheets and word documents – medium to advanced user.​
  • 3+​ years experience in a Sales Department/​Customer Service Organization
  • Ability to work independently (without direct supervision)
  • Attention to detail – quality control skills
  • Excellent written and communication skills
  • Ability to multi task in fast-paced environment
2

Sales Operation Analyst Resume Examples & Samples

  • First level university degree or equivalent experience
  • Typically 2-4 years of experience in a business related function, preferably finance, accounting, or compensation
  • Expertise in Excel. Formulas, lookups, pivots, regression, multivariate, report creation, coding, data modeling
  • Developed knowledge and skills with business applications (e.g., Excel and Compass)
  • Ability to work as proactive member of a team, as well as independently
  • Developing understanding of internal business processes and policies
  • Developing business acumen and understanding of accounting concepts
3

Sales Operation Manager Bmw of Catonsville Resume Examples & Samples

  • Proficient in MS Office is a MUST
  • Must have a valid and clean driving record
  • MUST be able to drive a manual shift car
  • Benefits: MileOne Automotive salaries and benefits are among the best in the business. They include
  • FSA – Flexible Spending Account
  • 401K with company match
  • MileOne is an equal opportunity employer and we maintain a drug free work environment
4

Sales Operation Specialist Resume Examples & Samples

  • Provide on boarding/enrollment support for business development sales reps – primarily the Global Platform
  • Responsible for the accurate completion of sales packets and customized client information packets
  • Researches activation and achievement impediments that impact revenue cycle
  • Communicates with a variety of decision-makers to evaluate needs and propose solutions
  • Remains knowledgeable of company's products to facilitate sales efforts
  • Maintains electronic sales records and other administrative duties as required
  • Currently employed by Chase Paymentech and a Meets or better performance rating
  • Demonstrated ability to communicate with all levels of leaders (written, voice, and in person)
  • Ability to multi-task and keep a strong attention to detail
  • Demonstrated Global Platform experience
  • Bachelor’s degree; (in lieu of BA/BS degree must possess minimum AA/AS degree and minimum 3+ years of merchant service experience)
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc)
  • Familiarity of PeopleSoft and Salesforce.com
  • Bank and/or financial services industry relationship experience
5

Head of Sales Operation, Global Gaming Resume Examples & Samples

  • Partner for VP, Global Gaming on all business and operational activities
  • Serve as a key member of the Global Gaming leadership team while reporting into the International Sales Operations Director
  • Provide mentorship, guidance and career development to two team members. This is a player / coach role where the manager will be both supporting a high-performing team to deliver on operational goals and also directly executing on certain Global elements of the overall team responsibilities
  • Drive execution through ability to quickly move from high-level conversations into detailed operational discussions
  • Provide timely and accurate forecasts and clear visibility on Gaming sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
  • Drive strategic priorities in the Gaming category including Console, Social and Mobile Gaming, and Real Money Gaming ensuring decisions in line with the global sales organization’s approach
  • Support senior management in strategic, business and operational planning and ensure we have strong plans at a market (sub-region, country), vertical and account level
  • Play a critical role in providing gudiance, training and leadership to a highly consultative regional sales teams
  • Develop a deep understanding of the market dynamics and implications for Facebook’s strategy in each region to drive best global standards
  • Play the role of neutral referee by understanding global imperatives and tradeoffs and ultimately ensuring decisions are made in the best interest of Facebook overall
  • Representing the Gaming organization in global forums
  • Partner with VP and HR BP and provide thought leadership on organizational reviews and rhythm of the business to drive decision-making and review progress on global goals
  • Provide sophisticated research and analysis (e.g. market/industry/vertical deep dives / products) for the business leadership to support decision-making
  • Support the Regional VP and Regional Leads in developing and communicating a consistent vision and focus across the organiSation
6

Inside Sales Operation Manager Resume Examples & Samples

  • Create quotations in support of Regional Sales Directors
  • Review/enter orders in an accurate and efficient manner in accordance with company policies and procedures
  • 2-4 Year Business Degree
  • Relevant Inside Sales
  • Competent in sales order entry systems and processes, Epicor system expertise preferred
  • Must have experience with International Carriers and Terms - UPS, Fedex, etc
  • Passion to provide world class service and support to both internal and external customers
  • Must be able to deal with internal/external customers professionally at all times
  • Analytical, detail oriented, with an emphasis on data integrity and accuracy
  • Works well under stress and deadlines in a diverse environment
7

Sales Operation Analyst Resume Examples & Samples

  • A minimum of one year relevant experience in Consulting/Services industry
  • Working understanding of time-tracking and utilization
  • Financial and Cost Accounting
  • GAAP - revenue recognition, cost of sales allocation
  • Excellent Excel, strong Office (PowerPoint, Word)
  • SAP, SAP BW, SAP BPC, Salesforce.com
8

Sales Operation Manager Resume Examples & Samples

  • Assist, define and track key sales processes and metrics (eCRM, forecasting, sales productivity, and performance)
  • Identify current process inefficiencies and develop creative solutions to help Sales meet its goals
  • Research improvements in methodology and best practices and leads process improvement initiatives (through documentation, process change, training, etc.)
  • Looks for efficiency and enhancement opportunities within the utilized technology & tools. Owns the tools by looking for opportunities to improve their efficiency, drive process changes and support system/tool changes
  • Helps to develop, design and establish reporting standards & reports that help drive where the Sales team spends energy to have an impactful presence
  • Provides ongoing performance consulting with regards to business performance results, overall sales performance results, gap analysis and implementation of programs
  • Plays a key role in the Sales / Financial forecasting process
  • Drives data quality and timeliness of data input from Sales / Account Management teams
  • Ensure data analytics drive decision making for budgeting, financial planning and analysis, and deal pricing
  • Apply analytical/conceptual thinking related to targeting and resource allocation strategy decisions, implement changes and gain buy-in from front line management and field sales
  • At least 5 years of experience in a Sales Operations role
  • High level problem solving skills to identify issues, operational bottlenecks and create solutions
  • Results-oriented, hands on attitude and possesses the ability to handle multiple demands. A positive, can-do attitude, with a sense of urgency, energy, and enthusiasm
  • Experience with process improvement initiatives
  • Possesses leadership skills to be an active leader and to motivate people and project teams
  • Experience of working in a high performing, rapidly-growing matrixed organization
  • Working knowledge of SalesForce.com and Microsoft Office applications (Word, PowerPoint, Projects, Visio, Outlook, SharePoint)
  • Strong Microsoft Excel skills
  • Educated to degree level
  • MBA or similar business qualification is desirable but not essential
  • Fluent spoken and written English and a second language desirable
9

Sales Operation Manager Resume Examples & Samples

  • 5 years within the CPG Industry/Sales Operations support preferred
  • Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
  • Collaborate with the System, Customers and Key Stakeholders – Seeks to develop and maintain relationships with cross functional teams to bring best-in-class practices to project work.  Act Like an Owner: Focus on highest priorities, adjust when appropriate. Use company resources responsibly
  • Inspire Others: Demonstrate passion for the business. Motivate, guide, and/or reinforce the performance of others toward goal accomplishments.  Develop self and others: Develop self and others to improve performance in current role and to prepare for future roles. Seek and provide feedback and coaching to enhance performance in self and others
  • Computer Capability: Ability to use information tools such as volume and revenue reporting, trade planning systems and Excel tools, including pivot tables, to obtain the needed information
  • Problem Solving: Critical thinking in order to recognize when a process improvement should occur and have an understanding of the issue and how to develop the new process
10

Sales Operation Manager Resume Examples & Samples

  • Manage order fulfillment from sales order creation to shipment for China customers (regular & sample product)
  • Manage the sales order fulfillment process from creation to customer receipt, ensuring performance, cost and quality targets are achieved
  • Work with customers’, factories’ and TOMS’ supply chain team to ensure that factories and warehouses have the proper routing guides, packaging and labeling specifications
  • Answer customer inquiries by clarifying desired information, researching and providing information in an effective and timely manner
  • Ensure China order book is appropriately managed and cleaned up. Proactively communicate with the sales reps and accounts you represent on their open orders; offer substitutions where back orders or cancelled items cannot be met to minimize cancelled orders and maximize sales. Maintain health of order book
  • Manage post-delivery customer service and product returns
  • Manage the China product returns process, ensuring expected timeliness, service, cost, visibility and accuracy
  • Monitor and support inventory management associated with direct-to-consumer sales and e-commerce sales
  • Proactively manage and work across TOMS departments to resolve customer service issues, including mis-shipments, labeling and quality issues. Communicate resolution to the appropriate stakeholders. Takes appropriate action as requested by customer and/or sales rep. Manage any third-party customer service functions for direct-to-consumer channels. Makes any necessary changes to existing orders due to availability, distribution issues or other adjustments that may arise
  • Proactively manage and resolve order delivery issues, including coordinating relabeling and repackaging requirements. Communicate resolution to the appropriate stakeholders
  • Improve China order fulfillment performance and costs
  • Working closely with key stakeholders, improve Customer Service performance, quality and costs. Collaboratively establish Key Performance Indicators (KPIs) and ensure KPI targets are achieved
  • Collaborating with the broader Supply Chain department, plan, develop and manage departmental improvement plans. Ensure that improvement plans are integrated into overall operating plan
  • Working with TOMS’ Logistics, manage China domestic logistics in support of China domestic sales
  • Manage sales sample distribution for China sales team
  • Provide reports and analysis proactively to support sales reps need
  • All other duties assigned by senior management
  • Minimum of 10 years’ experience in sales operations management with a minimum of 5 years in a management role
  • Advanced supply chain knowledge and able to use the knowledge to manage performance and drive improvements
  • Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval and implement effectively
  • Exceptional ability to work independently and effectively manage employees in a multi-layer, globally dispersed function
  • Able to mentor and grow talent, including delivering effective performance management messages to subordinates
  • Excellent communication, analytical and project management skills required
  • Ability to participate as a team-member as well as leader in a fast paced, team oriented environment
  • Use sound judgment in decision making with results driven orientation
  • Strong attention to detail and excellent analytical skills
  • Ability to identify, communicate and resolve issues in Chinese and English
  • Experience in dealing with high-volume consumer products supply chains and enquiries
  • Experience work with SAP system
  • B.A./B.S. in business or technical area required
  • Minimal Travel, mostly domestically within China
11

Sales Operation Specialist Resume Examples & Samples

  • Closely monitor the W.O.H of T1, reconcile T1 inventory and keep stock level in healthy level. Supervise aging stock status; proactively work with Marketing Brand Manager / sales team to expedite execution. Provide relevant monthly sell-through and channel inventory reports to management team
  • Own sales data and system maintenance, as super user of sales reporting systems, in charge of data stream tracking. Co-work with IT to support system upgrade and enhancement if needed
  • Proactively prepare routine analysis to track KPIs, including revenue, quantity, ASP, ROI inventory etc
  • Provide constructive and strategic analysis to sales and marketing team from different aspects, by channel, by customer, by salesperson.etc. Build up business scenario analysis over key business decision, i.e. business model change, marketing program and product promotion
  • Coordinate with sales team and CCMs to align on DCS forecast and convert to SI forecast every cycle on the basis of understanding business strategy and product position. Forecast Vs Execution tracking
  • In charge of quarterly commission calculation of China business team, cooperate with Go-To-Market team to supervise sales KPIs
  • Responsible for Sell Through quota allocation among different channels, Sales Managers, categories and T2 customers. Keep tracking of actual progress, target achievement, YoY/ QoQ growth
  • Responsible of customer on-boarding process
  • Involve in China S&OP process and support to improve sales forecast accuracy
  • Drive continuous improvements on planning process
  • Provide ad-hoc reporting and analytical support
12

Regional Sales Operation Manager Resume Examples & Samples

  • Coordinating with the Regional Sales & Business Development, Tendering, Commercial finance, Power Systems (PS), Gas Power Systems (GPS) and Global Growth Organisation (GGO) leaders to support sales strategic planning sessions ( The Blueprint, Session II, Operating Plan),
  • Track, analyze and update historical and future market penetration as well as drive Win-Loss analysis
  • Develop and implement an operating rhythm for the regional sales and commercial team, lead the reporting process and provide related metrics to ensure the organization delivers on key G&Os,
  • Enhance commercial expertise and sales effectiveness by supervising commercial training and develop world-class talents for the Sales teams in the region
  • Working closely with HQ team and coordinate specific training programs to accelerate integration, grow regional capability and deploy new tools and processes
  • Be the regional business champion for Simplification and GE Opinion Survey (GEOS) score improvement initiatives
  • Provide interface between SPS and GGO & GE Power communication and marketing teams as well as support internal and external business events
  • Be degree qualified in Business or Engineerin from a locally or internationally recognized university
  • Ideally have previous experience in sales, commercial, or marketing process with at least two years of experience working in a regional team environmen
  • Possess excellent communication skills to develop, influence and manage relationships with both internal and external stakeholders when defining, negotiating and recommending solutions that mitigate risk
13

Regional Sales Operation Supervisor Resume Examples & Samples

  • Sales plan management: periodical regional RSF communication, analysis and tracking; support and communicate annual targets (incl. OP, Stretch, SE and Distribution); planning/analysis/acceleration of regional key projects; deployment and impelling and NSO projects; work with regional sales force to increase sales forecast accuracy and efficiency of resource
  • Sales information management: regional standard business analysis and directing business through data model; monitor and manage area business analysis process and quality; work with NSO to build and impel SOP from analysis to action; establish and manage regional data platform and information flow; cooperate with cross functions to optimize communication path in order to improve communication efficiency
  • Review and tracking: provide regional data support; support NSO projects; provide feedback of area needs and propose action plan
  • Conference/system/office support: support regional sales conference and QAP etc.; accelerate and feedback on system deployment and application by acting as the system coordinator; coordination training of data analysis and system application skill of area administrators; support office improvement project; support information communication improvement, e.g. posters
  • Discover opportunities of sales operation efficiency and lead change with innovation
  • Develop sales administrator work scope and KPI, direct and coach them
  • Initiative and accelerate regional sales operation projects
  • Involve area strategy development and provide system support
  • Good at planning, sales analysis and insight generation
  • Outstanding communication and coordination skill
  • With experience of process management and able to improve process efficiency
  • Proactive and responsible
  • Proficient experience of sales operation management in FMCG industry and preferred with at least 3-year experience
  • Proficient computer skill and English
14

Sales Operation Manager Resume Examples & Samples

  • Establish an sales operations structure and environment that will promote and implement “best-in-class” strategy and operational models to deliver high and consistent service levels to the organization to grow revenue
  • Optimize and drive sales analysis activities that are aligned with our commercial, channel and division business strategies. Design processes to monitor, measure and analyze regional results on a consistent basis (e.g., pricing, channel analysis). Seek opportunities to build new tools and processes to enhance analytic and business insights. Provide analytical support and counsel to improve strategies, coverage models and sales team configurations to maximize sales effectiveness
  • Provide counsel to commercial sales leadership and the Finance Director to implement sales objectives that reflect the organizations’ business goals
  • Partner with commercial teams to develop revenue forecasts and budgets, establish high levels of quality, accuracy and process consistency in planning, forecasting and budgeting approaches. Ensure planning, forecasting and budgeting efforts are integrated with other planning processes, coordinating with finance to align with business unit and division forecasts
  • Implement and manage commercial reviews that support Division and Group monthly and quarterly business reviews, and provide Commercial leaders and their staff a comprehensive process to drive action and accountability
  • Work closely with commercial leaders to design sales incentive programs that provide market-competitive pay, reinforce sales strategy, and align with business objectives. Ensure quotas and incentive plans reward performance and measures are targeted and aligned with business goals
  • Ensure the execution of critical pricing processes including the annual pricing update, price controls, enhancements for recommended guideline pricing, and set list and customer net pricing for divisions
  • Drive continuous improvement of key commercial processes and alignment with field systems and tools
  • Participate in special projects and teams to drive business objectives, best-practice sharing and process standardization
  • Minimum of 10 years of progressive experience, to include 5 plus years of financial and sales operations experience in a complex environment preferred
  • Excellent process improvement skills and track record
  • Experience with financial planning and analysis and financial root cause analysis is preferred
  • Experience defining, implementing and enhancing Sales Compensation processes and procedures required
  • Highly motivated, passionate self-starter, analytical, detail-oriented and operationally-focused
  • Exceptional communication skills including ability to take an independent stance when interfacing with cross functional stakeholders. Demonstrated focus on being able to translate data and metrics into predictable, value-add business insight
  • Ability to effectively manage priorities across the organization and adjust as needed
15

Sales Operation Manager Resume Examples & Samples

  • Build 24 months sales plan
  • Work closely with supply chain/planning team to ensure the sales plan being well implemented at weekly, monthly base
  • Monitor Sales forecast accuracy
  • Set KPI for front sales team
  • Run bakery gap closing meeting at monthly base
  • Prepare bakery monthly sales meeting
  • Set up target at Wechat platform to sale and distribution and monitor the progress
  • Manage distribution agreement
  • Participate in yearly Budgeting process
  • Work with PM to develop/update 3 year plan
  • At least 5 years of sales operation, demand planning
  • Independent & work well with minimum supervisory
  • Bakery industry experience (preferable)
  • Fluent written and spoken mandarin and English
  • Very strong communication skills externally and internally
  • Strong problem solving capability on distributors network and channel management
  • Computer skills (ppt,excel.etc)
16

Sales Operation Specialist Resume Examples & Samples

  • Own and manage salesforce.com Platform, including leading critical initiative to drive improvements to salesforce.com for the business
  • Improve and manage the Orders Booking Platform (OBP)
  • Ensure continuous and effective market knowledge sharing with the front line of the business to provide the leadership team, including the VP, with market insights, to inform strategy and advise direction
  • Manage ad-hoc functional initiatives
17

Regional Sales Operation Supervisor Resume Examples & Samples

  • At least 2 years working experience in FMCG Industry, involving Data analysis, Financial Planning, Sales Communication & Project Coordination
  • Strong Communication & Coordination Skill
  • Strong Microsoft Office skills, especially in Excel skill
  • Good English language in writing and translation
18

Regional Sales Operation Supervisor Resume Examples & Samples

  • Above bachelor degree in university, clear understand of FMCG company especially in sales admin management
  • At least 5 yrs sales admin management experience in FMCG industry, good understanding and knowledge at sales admin budget control, Sales admin management strategy design, standard set and process design and improve
  • Good communication and coordinate ability, detail and logical mind
  • Expert at MS-Office operation
  • Master of English ability both of oral and written
19

Sales Operation Manager, Amazon Devices Resume Examples & Samples

  • Plan and execute new product launch and/or promotion
  • Ensure the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports, or assist in the development of new reporting tools as needed. Implement enabling technologies to the sales organization
  • Ensure execution of unique aspect of contract if any
  • Collaborate efficiently with internal teams to achieve initiatives and goals
  • 3+ years of relevant work experience in sales operations, ecommerce, and retail with consumer electronics or high-tech products
  • Advanced analytic, simulations, and reporting skills
  • Excellent verbal and writing communication
  • Masters of Business Administration (MBA) degree
  • Strong desire to exceed expectations and strong interpersonal, written, and oral communication skills
  • Solid organizational, project management skills, and information technology aptitude
  • Experience with process improvement and defect reduction
  • Experience dealing with large scale businesses
20

Sales Operation Manager Resume Examples & Samples

  • Area Ownership of aforce , including data stewardship and ticket resolution with Global Team. Coordination of all tool activities. Support and maintain aforce for the Area that aligns with global standardized support system. For Area, capture and prioritize investment needed to address issues or new enhancements. Enable aforce as the System of Truth for prospective business opportunities
  • Collaboration with Regional aforce leads (educate and teach best practices)
  • Support implementation and adoption of the Sales Cadence Process across the Area by tracking, monitoring & reporting on KPIs using dashboards or other intelligence available to drive accountability, enable effective root cause analysis and identification of best-in-class practices
  • Work with Area Marketing and Area Service to ensure full alignment with Sales Cadence, thus enabling an effective and efficient IBP Commercial Management Process
  • Drive Area Monthly IBP Commercial Management Processes to ensure establishment of “One set of numbers”. Ensure clear transparency to Acquisition and Value Expansion opportunity plans which will enable sustainable and predictable delivery on IBP / LBE commitment at District, Country, Region and Area Level
  • Report on month to month changes in Area business and market dynamics, outlining potential opportunities and vulnerabilities
  • Ensure timely and effective communication and close-out of key decisions made, elevations and action items arising from the Area Review Process
  • Working with Commercial Excellence Team at Area and Sales Operation Teams at Country / Region Level to identify process or learning gaps. In turn work with relevant Stakeholders to identify improvement plans. Establish appropriate metrics to monitor and support flawless execution
  • Success in this role is measured by Area sales, margin and EP goals. Key measures will include aforce adoption / usage completeness & accuracy plus effectiveness Sales Cadence adoption & effectivness, pipeline transparency, Acquisition and Value Expansion win rates, integration effectiveness and IBP forecast accuracy
  • Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial management in diagnostic and/or medical device business
  • Must be team orientated, analytical, highly organized
  • Extensive experience as program / project manager
  • Results Driven - confident, thrives on hard work and consistent challenge, and is quick on his/her feet. Monitors quantitative progress measures and acts quickly on deviations from plan
  • Must have demonstrated ability to operate within a Cross Function Team
  • Demonstrated business analytical capabilities and track record of contingency planning with a Commercial Operations focus (preferable Sales Analytics and CRM Management)
  • Highly organized with strong communication skills
  • Demonstrated performance of influencing change
  • Results Driven - confident, thrive on hard work and consistent challenge
21

Director Sales Operation Resume Examples & Samples

  • Lead and manage the US Sales Operations team to enable all job responsibilities
  • Develop incentive compensation plans/models for Zoetis US sales forces (Small Animal, Cattle-Equine, Pork, Poultry, and Services)
  • Manage, administer, and operationalize all sales force compensation plans. Provide appropriate and timely field-based and management reporting of compensation plans, including financial accruals and Goal Achievement Reporting. Ensure financial and SOX compliance
  • Develop and administer appropriate training material for incentive compensation programs
  • Develop on-going assessment of the effectiveness of all field compensation plans
  • Manage determination of winners of annual award trip for top sales colleagues (President’s Circle). Liaise with Human Resources in maintaining sales colleague eligibility rosters
  • Develop effective and efficient sales force deployment structures for each of Zoetis US sales force and support (ie, Veterinary / Technical Operations) teams
  • Implement and maintain territory alignments and field force structures
  • Develop annual sales quotas plans/models for Zoetis US sales forces. Provide appropriate and timely field-based and management reporting of sales quota
  • Develop and maintain efficient sales crediting methodologies that determine the appropriate amount of credit for each direct/indirect sale for each of the Zoetis sales forces. Provide appropriate and timely field-based and management reporting of sales credit. Develop and administer appropriate training material to address the sales crediting process. Ensure financial and SOX compliance. Research sales crediting inquiries as needed
  • Design and manage the US reward and recognition programs for US operations colleagues. Liaise with finance to establish appropriate audit criteria and manage payroll feeds to ensure proper gross-up of all awards
  • Maintain product hierarchy structures for US Zoetis, including hierarchies for sales reporting, CRM, and Sales Incentive Bonus
  • Provide business level system ownership for key sales operations applications: territory alignment, sales crediting, incentive compensation, product hierarchy, and rewards and recognition. Liaise with ITS in recommending, testing, and implementing application enhancements as recommend by sales leaders. Maintain user access reviews consistent with SOX compliance guidelines
  • Liaise with customer database team in ongoing de-dup, cleanup, and maintenance of customer database to ensure consistency and quality of customer data utilized within US Zoetis
  • Maintain customer level sales potential and customer segmentation framework for US sales forces
  • Provide timely maintenance of customer species allocations for revenue recognition in SAP
  • Provide timely reporting of services revenue to US sales and services teams
  • Vendor Management: Ensure outside software vendors are meeting service levels and providing exceptional customer service
  • BS, BA in marketing, or business fields
  • Minimum 10+ years in finance or sales administration/operations support. Experience with compensation systems
  • Ability to lead and motivate a team of professionals
  • Demonstrated ability to organize and prioritize complex workload
  • Demonstrated computer skills in advanced applications of Access, Excel, and other enterprise BI reporting tools
  • Superior analytical skills. Ability to approach problems creatively and develop innovative solutions
  • Proven track record and strong positive recognition in previous roles
  • Demonstrated ability to partner with sales leadership in developing optimal sales force deployment, achievable goals, and impactful sales incentives to drive business strategies
  • Experience with SAP, Nice ICM, and Anaplan desired but not required
  • Superior customer focus and the ability to work with others to achieve personal and team goals
22

Sales Operation Lead Resume Examples & Samples

  • Support with customer data and territory assignment to sales teams
  • Coordinate with sales team to ensure correct assignment of territories and quality / consistency of customer records
  • Coordinate sales/ revenue forecasting as required by the management team
  • Ensure consistency and accuracy of sales data across platforms and teams within IBM
  • Proactive approach in resolving any incorrect information related to sales forecast, planning and territory assignment
  • Support sales team with pipeline hygiene and accuracy
  • Support sales management team by coordinating with sellers on strategic initiatives and actions
  • Coordinate with concerned team in allocating quotas to the sales team
  • Help manage IBM's incentive system for sellers
  • Periodic reporting on sales plan and sales forecast for the management team
  • Support the sales team with their day to day operational issues around planning, forecasting and sales execution
  • 3 Years Sales Operations
  • 6 Years Sales Operations
23

Sales Operation Executive Resume Examples & Samples

  • Support the Channel Operation Manager on the delivery of the quarterly plans
  • Translate data and insights into winning customer plans
  • Create presentation and support in presenting figures and forecast to multiple stakeholders
  • Identify risks and opportunities
  • Work with the Channel Operation Manager and finance co –pilot on recommendations for channel plans
  • Monitor and report on new launches, key sales activities and events each month
24

Sales Operation Analyst Resume Examples & Samples

  • Update, maintain and analyze daily, weekly, and monthly sales related spreadsheets and reports, including sales activity, install statistics, and order detail
  • Process quotations in Salesforce.com and perform margin reconciliation
  • Prepare for and attend monthly sales meetings - minute taking may be required
  • Handle customer and potential customer inquiries
  • Participate in inter-departmental projects as needed
25

Sales Operation Coordinator Resume Examples & Samples

  • Act as single point of contact for sales teams in supporting and tracking of pricing and configuration requests
  • May collaborate with Sales and Finance to create non-standard deal documentation
  • Accountable for the whole Order Management cycle (ordering, submission, monitoring, delivery and tracking of order related information)
  • Coordinate with Logistics to relay shipment and delivery information as well as tracking of shipping
  • Interaction with customers and channel partners as required
  • Preparation and updating of Forecasts
  • Creation of business relevant reports and analysis by using all available tools
26

Sales Operation Analyst Resume Examples & Samples

  • Continuous follow up of main sales KPIs to identify opportunities and potencial risks in order to support decision making process
  • Responsible of the SI & SO Annual Contract construction of the Modern and Bolivia Channels
  • Full ownership in preparation of reports, analysis, understanding commercial aspects of the business, key drivers and draggers, GTN per Channel, Customer and others on timely basis
  • Ad hoc analysis as may be necessary
  • University graduated in Economy, Industrial Engineering, Administration
  • Knowledge of sales performance analysis
  • At least 3 years of experience in Financial Planning, Strategic Planning or Commercial Planning
  • Big data management/Analysis
  • Advanced Microsoft Excel knowledge
  • Intermediate-advanced English knowledge
27

Sales Operation Specialist Resume Examples & Samples

  • Sales Performance Reporting
  • Financial Modelling Budgets - Prepare cost assumptions for incremental gap plans, partner incentives and promotions. Report & track progress
  • Incremental gap plan results - Quarterly Post Mortem reviews
  • Partner Performance Dashboard (Quarterly / YTD)
  • FX Analysis - determine markets where currency fluctuation impacts partner pricing
  • Troubleshoot Reporting Issues
  • Business Analytics
  • Support channel effectiveness by analyzing sales & technical proficiency
  • Manage Ad hoc requests, strategic reporting and analysis
  • Provide data for decision making purposes
  • Recommend improved processes and procedures for the management and administration of sales systems and processes
  • Work with global sales operations team to create and implement regionally-sound business and system processes
  • Support implementation of channel programs and tactics with the geo-based teams
  • Legal Contracts (NDA’s and Revenue Generating)
  • Territory coverage, accounts set up, assignments requests
  • Request and monitor system enhancements (Salesforce), and participate in UAT
28

Sales Operation Manager Resume Examples & Samples

  • Process and analyze the market intelligence information to provide market plans
  • Build a holistic business view on sales funnel and key sales cases for Nokia on region level
  • Drive the sales funnel process guidance, alignment and development on region level
  • Drive the Order Intake forecast and Risks & Upsides management process, alignment and development on region level
  • Co-ordinate the Key case process & prioritization on region level
  • Support the Customer Operations region management decision making
  • Guide planning & harmonization of planning processes (LRF&STP) and target setting together with F&C on region level
  • Support the cross BG business analysis, special projects and best practices sharing on region level
29

Sales Operation Supervisor Resume Examples & Samples

  • Over 2-years work experience in sales execution improvement or relative experience
  • Good communication and coordination skill
  • Good team management and engagement skill
  • Good project management skill
  • Excellent in MS Office skills, especially Excel & PowerPoint
30

Sales Operation Manager Resume Examples & Samples

  • Manage a global sales capability management program across Healthineers to implement a data-driven, structured and systematic CRM (sales and marketing) process in the local organizations
  • Drive global projects to define common sales process standards together with local organizations in key business aspects like retention management, coverage planning, sales conversion management etc
  • Provide transparency into global customer base for Business Areas and regions by leveraging global CRM programs and data
  • Organize and develop global support material and strategic recommendations with respective functions as well as analyze locally generated data for global usage in strategic decisions
  • Drive local teams in countries to implement, lead countries to leverage initiatives to gain strategic advantage, and anticipate and resolve potential obstacles
  • Identify opportunities and best practices to drive extended usage of existing customer management initiatives in all areas / functions in local and global organization
  • Strong communication skills to align and drive international projects
  • Strong project management skills and ability to lead projects in different geographies
  • Ideally, should have experience in working with multinational teams and/or different countries and cultures
  • Proficient English plus an additional foreign language is preferred
  • MBA or other Business degree desirable and/or experience in business consulting
  • A significant part of this experience should be in the field of medical technology with Market / business / customer experience in imaging and/or diagnostics
  • CRM / Sales / Marketing knowledge & experienceDrive the development, analysis and implementation of leading-edge customer management improvement projects in Siemens Healthineers and lead country and region roll-outs. Focus on global CRM programs like Installed Base Retention and Climbing the Customer Ladder to improve effectiveness and efficiency in all customer oriented processes and drive growth and profitability in the organization. Track and monitor progress and support countries/regions in implementation
  • CRM / Sales / Marketing knowledge & experience
  • LI-LRP
31

Sales Operation Manager Resume Examples & Samples

  • Manage day-to-day supply chain operations for digital device In-direct retail channel in China
  • Manage collaborative planning and forecasting process for China retailer
  • Ensure seamless order management and reseller level inventory allocation process for maximizing retailer in-store availability
  • Work with operations to ensure predictable, accurate, and consistent delivery of product to the customer while maintaining ship caps
  • Be a focal point for exception handling and escalation, and work with various stakeholders to arrive at the best possible resolution on issues for both short term and long term
  • Work to continuously drive operating costs down
  • Collect data on existing processes, analyze it with statistical software to discover areas of defects or inefficiencies, and define project opportunities for improvements in the process area
  • Ensure seamless order fulfillment and customer experience for customers using subject matter expertise in fulfillment, inbound and outbound logistics, and overall supply chain systems
  • Ability to undertake contract negotiations with third party service providers under the guidelines of CN/US senior leadership
  • Define and manage execution of projects to optimize supply chain and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
  • Utilize Six Sigma and Lean practices to optimize supply chain and operations processes
  • Travel 10% of the time
  • Bachelor’s Degree required or equivalent combination of education and experience
  • Minimum eight (8) years relevant work experience in a sales operations management or supply chain roles in a large multinational consumer electronics environment
  • High-level leadership and decision-making skills
  • Ability to motivate, influence and train
  • Good verbal, interpersonal and written communication skills - both in Mandarin and English
  • Knowledgeable in retail / account management / sales & operation / instock / logistics / warehousing / 3PL management
  • Strong leadership, problem solving and decision-making skills
  • Program management in supply chain and operations
  • Proven track record implementing quality programs with spirit of continuous improvement
  • An MBA / Master degree is preferred
  • Experience in warehouse operations and Logistics
  • Experience negotiating 3rd party logistics contracts
  • Experience using Six Sigma or Lean practices to optimize supply chain or operations processes
  • Proficiency at leveraging precious resources
32

Senior Sales Operation Executive Resume Examples & Samples

  • Degree holder in discipline related to business management or sales operations
  • Minimum 3-5 years of related industry experience
  • Knowledge and working experience on customer service, order fulfillment, logistics, material planning and scheduling will be an added advantage
  • Ability to communicate in both English and Mandarin is mandatory
33

PG Sales Operation Internship Resume Examples & Samples

  • An undergraduate student pursuing a degree in engineering or similar degree is required
  • Minimum GPA of 3.0
  • A solid working understanding of Microsoft Office applications
  • A willingness to work hard, learn, and think outside the box
  • Local student only
  • Experience in Tableau
34

Sales Operation Specialist Resume Examples & Samples

  • Ensure report accuracy via a reconciliation process
  • Engage with distributors where discrepancies have been discovered
  • Perform UAT for Model N new feature releases to ensure a smooth transition
  • Customer Master Data maintenance and custodian to ensure data integrity
  • Ensure data between systems are reconciled
  • Support the team lead to ensure completeness of information
  • Follow up key initiatives of the team leader
  • Project management on ad hoc projects
  • Assist the team leader on KPI report
  • Validate and reconcile reports to ensure data consistency and accuracy
  • Support business analysis and sales performance analysis
  • Distributtors’ rebate program support
35

Sales Operation Analyst Resume Examples & Samples

  • Monthly claims processing for a large volume of distributors which includes analyzing and resolving errors to get the chargeback claim validated and released for payment
  • Operational relationship with assigned distributors to reduce errors, improve data quality and improve overall processing time
  • Ensure all necessary written documentation is available and updated to support chargeback transactions in the event of an audit
  • Involvement in activities that ensure that chargeback team is ERP ready
  • Minimum of a Bachelor degree or higher from an accredited institution
  • Experience as an Analyst working in chargebacks, pricing, contracts and/or finance
  • Minimum of one (1) year of experience working with data and having direct contact with the distributor
  • One (1) year of experience within a Business Services is preferred
  • Existing knowledge of chargeback claims processing and order management systems and/or demonstrated ability to learn and apply systems knowledge
  • Strong organizational, analytical and time management skills
  • Awareness of LEAN processes
  • Ability to effectively manage high volume of work on a monthly basis
36

EMR Sales Operation Management Resume Examples & Samples

  • Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies
  • Typically 4-6 years of experience in a business related function, preferably finance, accounting, or compensation
  • Advanced communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
  • Solid understanding of internal business processes and policies
37

Sales Operation Resume Examples & Samples

  • Validate & process consulting order in system (CRM)
  • Consolidate final order package with documentation required (approval/PO/email agreement) for Order Processing
  • Ensures timely/accurate submission for setup in SAP
  • Follow up with pursuit leads for information required for the sales
  • Update sales log, project and backlog
  • Set up & maintain project status in system (SharpOwl)
  • Submit billing request to Order validation team for completed project
  • Provide general support to the Sales Business team
  • Generate project update report
  • Support the Snr FP&A COE Manager on ad hoc project as required
  • Sound communication skills : both written & verbal
  • Highly-developed attention to detail, accuracy and efficiency
  • Good computer skills on Excel and Microsoft word
  • Knowledge in CRM, Sharp Owl, SAP would be advantage
  • Sales support/Order management/Accounting/Finance backgrounds
  • Fresh graduates are encourage to apply
  • LI-DZ1
38

Sales Operation Analyst Resume Examples & Samples

  • Optimizing value proposition for customer market segments based on price elasticity, customer profile, and operational costs
  • Working with sales team leadership to provide timely and accurate insight into their customer base to maximize growth
  • Improving visibility of key metrics by developing daily and weekly performance reports
  • Measuring and executing various customer lifecycle / CRM events and capturing customer contact and profile information
  • Identifying and implementing new business intelligence technologies to improve communication and access to key metrics
  • Analyzing customer and sales data to make recommendations to improve efficiency and profitability
  • Proficient in MS Excel
  • Basic understanding of relational databases
  • Knowledge of Access and Crystal Reports
  • Good communication skills and the ability to work closely with a variety of individuals
  • Ability to self-manage and prioritize job tasks
  • Capability to maintain confidentiality of sensitive data
  • Ability to thrive within a team atmosphere
  • Strong analytical thought process
39

Regional Sales Operation Manager Resume Examples & Samples

  • Provide strategic guidance to the Business Acquisition Team (BAT) in the development of regional strategies, sales account strategies, and support the preparation of Transactions Approval Process (TAP) presentations, financial analyses and responses to Requests for Proposal (RFP), Letters of Intent (LOI), and Memorandums of Understanding (MOU), etc
  • Act as the chief of staff for the Vice-President, Sales to formalize the regional order intake forecasts and define annual order commitment (including governance and highlighting gaps if/as required)
  • Lead and facilitate weekly Regional Sales Meetings and organize quarterly Business Plan Reviews
  • Be fully aware of the status/key issues of each campaign, and provide guidance in strategy and management meetings
  • Communicate campaign status and coordinate priority setting of key issues among BAT team in order to expedite closure of transactions
  • Act as Bombardier representative (host) on behalf of Sales for Customer visits to Toronto and Mirabel
  • Communicate & correspond directly with Customers on behalf of Sales Directors and senior management
  • Gather and analyze information and promptly respond to various ad hoc sales related requests
  • A degree in Business, Engineering or equivalent
  • A minimum 4-6 years of experience in an aerospace related business acquisition environment (i.e. Sales, Marketing, Contracts, Finance)
  • A relentless drive to improve processes & communication and to build superior relationships
  • The ability to lead and drive teams to meet specific company and departmental requirements
  • The ability to influence all levels of management without direct reporting responsibility
  • The proficiency and working knowledge of Microsoft Office
  • The knowledge of overall company policies, systems, and procedures
  • A strong oral, written and presentation skills
  • The desire and ability for occasional travel
  • A post-graduate degree (MBA, PMP) are an asset
  • A passion for aviation
40

Sales Operation & Business Intelligence Analyst Resume Examples & Samples

  • Will work closely with business partners and stakeholders to develop and maintain reports and dashboards within the CRM platform (salesforce)
  • Will own CRM data maintenance, integrity and improvement process along with all documentation and training for Salesforce.com, Business Objects and other sales automation and reporting tools
  • Analyze sales trends, performance, develop and produce performance metrics, dashboards and operational measure to identify areas of improvements and drive resolution
  • Gathers business requirements and recommend process improvements and changes to the Sales systems and processes with outcomes tied to revenue gains
  • Does KPI reporting for senior management/monthly reviews including sales forecasting, sales target attainments, pipeline size, velocity and win rates
  • Provides necessary sales compensation analytics and support during the compensation design process including collecting and validating compensation performance, providing data to conduct analytics, creating financial models for SIC plans, and performing allocation exercises
  • Delivers accurate and timely Sales Compensation reporting to the business unit sales management and sales representatives
  • Data integrity and governance for sales systems; work closely with business, functional leaders and IT resources to support data integrity efforts; data cleanup, restoration and establishment of operating systems to maintain data over the long term
  • Bachelor’s Degree preferably in Business Administration or Finance
  • Minimum 3 years hand-on experience in an analytical role, preferably in industrial manufacturing or chemical industries but not required
  • Performing detailed analysis of data sets and have a demonstrated ability to synthesize information into actionable insights
  • Demonstrating extensive knowledge of Microsoft Excel; must be able to perform complex functions within excel in order to manipulate and calculate data for analysis
  • Working knowledge of CRM systems (e.g., SalesForce, SIEBEL, SAP)
  • Working in a dynamic, fast-paced environment under time-sensitive deadlines
  • Attention to detail, reviews work, has little errors and strong critical thinking/problem solving skills
  • Maintains high standards with regards to responsibility and accountability, and demonstrates the ability to overcome obstacles
  • Proven analytical and interpretation skills
  • Results-oriented - possesses the ability to take action and implement effective solutions in a timely manner
  • Highly organized with the ability to manage multiple workstreams simultaneously
  • Worked in sales operations or sales support functions
  • Proven self-starter who proactively seeks opportunities to assess challenges and communicates findings; high level of intellectual curiosity
  • Decisive and logical at thoroughly evaluating issues
  • Excellent planning, execution and project-management skills – a doer by nature
  • MBA desired but not necessary
41

Sales Operation Leader Resume Examples & Samples

  • Manage and track the order from vendor and develop the monitoring system
  • Monitor the import process and make sure we can receive the good on time
  • Run the regular report and analyze this follow item in the way to make a good business forecast
  • Minimum experience : 3-4 years
  • Background : preferably from logistic or freight company
  • Stationed in Jalan Panjang Jakarta
  • Minimum education : Bachelor degree
42

Sales Operation Specialist Resume Examples & Samples

  • Provide a timely report about the gathered overdue pending renewals for global, non-global, and corporate deals
  • Knowledge on Microsoft Office programs
  • Knowledge with Salesforce.com
  • Finance background, preferably with prior experience of the finance industry in a similar role
  • University / College degree is a must, with 1-2 years post education professional experience
  • Fluency in English and Japanese is a must
  • Strong organizational skills with the ability to multi-task
  • Proactive personality
43

Sales Operation Specialist Resume Examples & Samples

  • Support CoE sales operations needs
  • Develop, own, and maintain regional processes for sales management metrics, analytics, and reporting to drive growth – be the ‘keeper’ for the operating plan including commitments, orders & convertible orders
  • Ownership of region dashboards
  • Share best practices with other team
  • Support Drive key initiatives across the region
  • Lead implementation/improvements of commercial platform tools such as SFDC etc
  • Key contact for tracking of Sales Incentive Compensation programs
  • Coordinate and support customer events and roadshows to make sure all activities are prepared and delivered on time, on specification and on budget with expected impact and results
  • Organize and support internal meetings and workshops
  • Prepare/translate agreements, business correspondence or other materials to ensure smooth sales process
  • Order and manage promotion materials and gifts for sales activities/events
  • Maintain install base by coordinating with product management team and sales team; update the MDM system data as needed to keep integrity of data in different channel
  • Bachelor's Degree in Marketing or Business from an accredited university or college&nbsp
  • Good interpersonal, communication, presentation, and facilitation skills
  • Ability to handle multi-task and time management
  • A highly motivated "self-starter" who is goal oriented
44

Sales Operation Manager Resume Examples & Samples

  • Owner for Revenue Forecasting and Revenue gap closing processes for EMEA non-Automotive
  • Perform sales trends analysis. Define and deploy key gap-closing actions in the field
  • Establish bi-weekly sales view based on input from the field
  • Drive corrective actions with the Sales MT to ensure the Region meets its short term financial commitments (e.g. quarterly closure)
  • Support Sales management team with analyses for strategic reviews
  • Drive actions between Sales and BL to ensure NXP is set to meet its long term ambitions (e.g. budgets..)
  • Serve as the primary interface to Supply Chain Management organization (SCM) to ensure closed loop process between Sales and Supply chain
  • Key activities: Rolling Financial Forecast; Revenue gap-closing; Design Win reviews; Business analytics; Resource planning; Long term revenue planning
45

Repairs Sales Operation Internship Resume Examples & Samples

  • Lead data collection & analysis, establish dashboards in support of decision making
  • Strategic execution .. deep dive & report out on specific segments and/or markets
  • Organization of calls, meetings with sales, account managers and sales directors in the region
  • Master level - Engineering and/or Business School
  • Good understanding of the energy markets, energy industry and technologies
  • Business management knowledge
  • Excellent verbal and written skills in English
  • Ability to work with IT to implement and maximize benefits of new software platforms
  • Open, but independent personality with the ability to spearhead small project teams
46

Sales& Operation Director Resume Examples & Samples

  • 1) Own the end-to-end S&OP process and act as the thought leader who will implement and lead a sustainable and global best-practice process that includes all key functions
  • 2) Lead and facilitate all S&OP meetings both with cross-functional teams and with the most senior level of executives to drive decision making and align on the monthly, quarterly and long term consensus forecast. Participate with other senior managers to establish strategic plans and objectives. Makes final decisions on operational matters that ensure supply continuity and drive forecast consensus
  • 3) Build and maintain all materials required for the S&OP process including presentation materials, data driven reports, marketing and field related inputs, and demand and supply plans. Manage monthly deliverables across functions to ensure the timely communication of information in support of the S&OP process
  • 4) Facilitate the review of S&OP plans vs financial plans and reconciling changes and/or gaps between new priorities, demand, supply and financial targets
  • 5) Evaluate the impact of key changes, risks and opportunities and develop scenarios considering trade offs that drive overall business performance
  • 6) Work with cross functional collaboration and alignment on key business recommendations and decisions throughout the S&OP process
  • 7) Document ongoing S&OP assumptions, new or changing assumptions, decisions made, decisions required and action items throughout each cycle
  • 8) Model, interpret, and report key end-to-end analytics and metrics to drive alignment, accountability and continuous improvement across all areas of the business
  • 9) Promote ongoing continuous improvement and evolution of the S&OP process
  • 10) Manage the launch, training, and utilization of new S&OP software
  • 11) Oversee global supply planning and manage supply chain resources and staff for global growth
  • 12) Support ad-hoc analytical inquiries, review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results for consumption by cross-functional teams
  • 5-10 years’ experience in Forecasting, scheduling, inventory planning, Supply Chain, Manufacturing, Production Planning, Sales planning and in managing multiple product lines within global organizations
  • Must be an excellent cross-functional collaborator and a thought leader in S&OP, analytics, business process and continuous improvement
  • Must possess the confidence and business acumen required to lead cross-functional working sessions and presentations to senior leaders
  • Self-directed and possess a sense of urgency
  • Comfortable working in a fast-paced, high-growth environment. Self-motivated and able to drive results quickly
  • Project and/or product management experience in leadership roles. Transparent in approach with a strong process-centric background
  • Expert ability to quickly assess situations, identify root causes of issues, generate multiple ideas and solutions, and make sound decisions
  • Excellent communication skills in both Chinese (Mandarin) and English and proven ability to build strong relationship to influence cross functional teams
  • High proficiency in forecasting tools, regression analysis, advanced supply chain techniques, Excel, and Powerpoint
  • Experience with ERP and SAP software, business intelligence tools & business analytics software
  • Advanced organizational and leadership skill to lead multi-divisional activities, analyze large volumes of information, evaluate and resolve complex issues in rapidly changing environment
  • This role has substantial amount of executive leadership interaction and must be able to build, promote and defend a strategic and tactical recommendations
47

Sales Operation Manager Resume Examples & Samples

  • Optimizes relevant operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the effective implementation, management and execution of one or more complex operational processes and procedures
  • Provides management information on area of responsibility
  • Owner of Revenue, Project Profitability and Sales Force Effectiveness reporting and management for the Business Unit
  • Ensures that Master Data maintenance is performed on time and accurately for Business Line reporting
  • Design and improve incentive plans (for Sales, BD and Tech teams) with global teams yearly, implement locally with HR, publish transparent tracking with local teams and calculate SIP and confirm BD incentive plans with countries with Business Unit
  • Leads Commercial Operations preparation for quarterly performance reviews with IMS Leadership and provides executive reports to BU management team on local key potential issues and analysis and trends on specific areas
  • Understands functional strategy, markets and goals and translates those into proactive operational plans to enable successful achievement of business results
  • Drives and leads the effective implementation of operations initiatives such as infrastructure projects and systems migrations
  • Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and global operations teams
  • Coordinates operations activities with other functions including service, consulting, business lines, IT and sales
  • Actively contributes to operations initiatives throughout region making recommendations, defining how local issues should be addressed
  • Coordinating acquisition integration support to ensure alignment
  • Bachelor’s degree or equivalent and a minimum of eight (8) years of Finance Planning and/or resource management experience
  • Excellent written and oral communication in Korean and English
  • Salesforce.com management experience is preferred
  • Skillful at MS office
48

Sales Operation Super User & Price Management Specialist Resume Examples & Samples

  • Minimum 5 years of sales support experience
  • Very good understanding of the Sales to Order, Truck Sale Processes and CV360
  • Ability to coordinate internally to implement processes and systems
  • IT systems exposure – preferable
  • Good interpersonal skill, communication skill, problem solving skill
  • Knowledge of product and segmentation
  • Understand logistics business and customer behaviour
  • Good command of written and spoken both English and Thai language in business level
  • Very good in MS Office, in particular MS Excel and PowerPoint
49

Junior Sales Operation Analyst Resume Examples & Samples

  • Preparing sales reports to Sales Managers and Master Distributors for in-market execution (Sales KPI’s: Sell in, Sell out, Inventory, coverage, displays racks, 5P’s, productivity, Out of stock, Perfect Store KPI’s, strike rate, phasing follow up) to be implemented in Exports's top markets
  • Manage the whole chain for delivering key information from the master distributors source until transforming them into sales reports and sales processes for Business Intelligence, RTM & Technology and Sales Administration
  • Ensure & Monitor the standardization for sales reports and sales processes according to Sales Operation Framework and the RACI behind it
  • Support the Sales Technology and Business Intelligence Pillars
  • Manage RTM and Sales Technology indicators to improve reports
  • Supporting Exports's IBP process by updating NR historical trends by category & brand in the internal forecasting models, updating sales mix based on historical sales and completing the IR files by category
  • Key support during Exports's annual pricing process in Q1, downloading and preparing pricing data bases and completing the final pricing upload files to be sent to Master Data for processing
  • Support on Exports's ad-hoc pricing analysis from commercial initiatives (low complexity), performing margin analysis, obtaining the required approvals and preparing the upload files to be sent to Master Data for processing
  • Support on Exports's Price List Update Process, downloading pricing data bases, preparing final templates by customer including specifications and key information by SKU to be shared with business developer managers to be distributed to business partners in a timely manner
  • Desired, bachelor degree in Business Administration/ Industrial Engineering/ System Eengineering
  • Previous experience in Commercial Area (Sales Analyst, Business Intelligence, or similar)
  • Strong experience managing sales KPI's and Information Systems Datamart & SAP in commercial departments.(3 years)
  • Intensive use of Excel Spreadsheets, presentations and any other information analysis software. (2 years)
  • Fluent English Level
50

Sales Operation Analyst Resume Examples & Samples

  • Responsible of the SI & SO Annual Contract construction of Traditional Trade Channel
  • Responsible of the follow up of main Commercial Initiatites (Contests)
  • WACAM support of main processes
  • Economist, Industrial Engineer, Administrator
  • Big data management
  • Analytical Skills, self-starter with proactive working style
51

Senior Sales Operation Analyst Resume Examples & Samples

  • Reporting, via Salesforce reports & dashboards, MS Excel and Tableau by manipulating, analyzing and presenting data to all levels of leadership that provide feedback on the sales and marketing organization performance
  • Work to identify reporting requirements and maturation from excel to automated BI tools (Tableau / OBIEE)
  • Data Collection, Identifying, analyzing & forecasting pipeline / existing opportunities for HPS using Salesforce / OBIEE / Siebel Analytics data mining tool
  • Preparing variety of management reports would be the key deliverable and acts as a thought partner to management during the design and consumption of reports and analysis
  • Recommend and pursue process improvements to improve usefulness and accuracy of orders data
  • Identify improvements in IT tools / processes to drive efficiency
  • Ensure orders tie out to HFM (Hyperion Financial Management) statistics, enforce orders deadline compliance, and follow up on late data. Process corrections in the orders database, SIP, for identified errors and omissions
  • Supports the annual sales planning process by providing analysis, and gathering inputs
  • Working with the SIP team and Sales Leadership to facilitate and improve SIP administration
  • Support Branch and Channel organizations ensuring efficient and smooth flow of information
  • Support sales operations initiatives as requested and respond to all ad-hoc requests in a timely manner
  • Demonstrated experience with Sales CRM (Siebel, Salesforce) ; Advanced knowledge of excel tool is a must
  • Working knowledge on Tableau is a must
  • Preferred knowledge of Hyperion HFM and Xactly
  • Minimum of 5 (five) years of sales operations experience
  • Experience in business reporting and data visualization would be an asset
52

Sales Operation Manager Resume Examples & Samples

  • Develop clear and agreed metrics, provide regular assessment, facilitate business review of HK performance and drive efficiency improvements on key metrics
  • Ensure operational excellence and efficiency across Segments, looks for opportunities to drive scale in organization for productivity improvements, continually drives standardization on operating models and processes towards a cost effective model
  • Ability to use influencing and informal leadership skills to drive the direction of discussions toward a positive outcome
  • 5+ years of experience in Operations, Sales, Strategy, business development
  • High energy, excellent judgment
  • Capability to influence senior executives through strength of ideas and personality
  • Strong communications in both English and Putonghua
  • Strong presentation and Excel skills
53

Sales Operation Specialist Resume Examples & Samples

  • Support Sales team, work with CSR team to make order process smooth
  • Help the team to conduct order status tracking
  • New information set up, including new products, new sales rep and new dealer
  • Manage goods return and exchange process
  • Follow up complaint process and help to confirm credit from factory
  • Manage consignment process
  • Participant dealer inventory management/ dealer portal management
  • Routine operation job including
  • Excellent problem solving, organizational, communication, analytical and teamwork skills
  • Strong communication skills and attention to detail are essential
  • Troubleshooting and problem resolution
  • Expert in MS Excel, Word, PowerPoint and Access
  • Excellent verbal and written English is plus
  • Bachelor degree required and/or equivalent experience
54

Sales Operation Coordinator Resume Examples & Samples

  • Proposals & Proofs (25 hours per week)
  • Employment with Eurofins desired but not required
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
  • Minimum of 10 years’ of experience in lab sales or customer service
55

Director, Inside Sales & Sales Operation Resume Examples & Samples

  • Own and execute CRM process
  • Four-year degree in Marketing, sales or related field, Master’s degree preferred
  • Knowledge of SalesForce.com
  • Prior AFI sales experience preferable
  • Knowledge of the AFI sales organization, structure, and priorities
  • A minimum of 3 years of Strategic Sales experience
  • In-depth knowledge of long-range and operational planning techniques
  • In-depth knowledge of customer types, roles, wants, needs and the business and financial drivers
56

Sales Operation Manager Resume Examples & Samples

  • To work as-one with the Global Account Manager, GAM, of a Strategic Account to manage the GAM’s administrative tasks. These administrative tasks include: entering the unconstrained forecasts into Demantra, completing revenue risk assessment to determine the QE actual revenue, ensure product is being pipelined to hit the desired revenue number, ensure hubs are being managed efficiently, ensure we are updating the Account’s and CM’s systems on time and accurately; and responding to proposed allocations. Ensure Finisar is providing the same information to the account and their CM; and if there are differences the differences are clearly explained
  • This person needs a detailed understanding of all the Account’s and their CM’s systems. They need to be able to form relationships internally and externally and drive issue resolution. This person needs business acumen to drive revenue growth. The position is not data entry. It is not entering orders into the Finisar system. This position is identifying issues and opportunities and solving them creatively to grow Finsiar’s revenue. Strong oral and written communications skills are a must
  • This person must be prepared to travel Quarterly to Southeast Asia for the first year in the position and subsequently twice per year. The purpose is to build relationships and improve communication with the CMs, Finisar Inside Sales and Finisar Planners
  • Revenue Management
  • Enter unconstrained revenue into Demantra at least monthly or as needed. Revenue forecast meetings with GAM minimum once per week or as needed
  • Allocation management
  • Manages upsides, or downsides, for the Key Account as their forecast changes (due to allocation this is a daily exercise)
  • Is the key point of contact with the Key Account Supply Team
  • During the End of Quarter work with GAM, DP and management to project an accurate QE revenue assessment
  • Submit the Quarterly Pricing into the Account’s system (accurately and on time)
  • This is a new system that needs to be managed daily
  • Allocation Management
  • Tracks all products on allocation and our commits to Key Account and CM
  • Provide spreadsheets to the Key Account and CM to manage weekly shipments for each product on allocation. Meet with Key Account Supply Team to review on an as needed basis
  • Works with PLMs and Planners to maximize allocation
  • Strives to ensure that the reference for communication is the backlog, not an excel file
  • Shortage Management
  • Works directly with local Key Account Supply Team on all shortages, including allocated products
  • Works with PLMs, Inside Sales and Planner to ensure timely delivery and expedite dates
  • Takes time to understand the constraint and can communicate externally with the appropriate rational
  • CM Interactions
  • Takes ownership of the hubbed inventory in external hubs and at CMs
  • Study usage and develop tracking/communication vehicles for escalation should usage or split not run to forecast or award
  • Analyze inventory pull trends to ensure that the Hubs are filled correctly to maximize Finisar business
  • Interact with CM to ensure that Finisar is best placed to take advantage of any shortfall in supply from Finisar’s competitors
  • Responsible for building relationships with key planners and buyers at CM
  • Ensures with Inside Sales all external hubs are audited once per year
  • Ensures that any aging inventory is consumed unless there are business reasons to delay the consumption
  • Able to gain competitive information which helps Finisar plan and execute sales strategy
  • Issue weekly report on Revenue outlook for the current quarter, highlighting codes that are running above or below forecast
  • Works with Finance to resolve all issues in accordance with Finisar procedures
  • Outstanding payments
  • New ship to addresses
  • Compliance to payment terms
  • Discrepancies in invoices and the expedition to resolve and get paid
  • Ensures corrective actions are implemented to prevent the same error again
  • Key Contacts
  • Key Account Supply Team– all shipments
  • Key Account CMs – Escalation contact. Jabil’s primary contact is Inside Sales. It is important this person have a relationship with GSM and Jabil so that the same message is being communicated
  • Drives Finisar Reponses to Key Account requests for: Business Continuity Plans, Conflict Minerals, RoHS compliance, Sub-Component Management, Disaster Monitoring etc
  • Ensure we are using all Systems correctly and that they are in sync
  • All system issues need to be owned and resolved by this person. - They need to verify that Finisar is entering the proper data into all systems and that Finisar is in compliance. This will reflect in Finisar’s Supplier Review Score
  • Contract Management
  • Responsible to implement new hub agreements in accordance with Finisar Hub guidelines
  • Ensure Finisar operates in compliance with the agreed upon MPA
  • Manages any requests for contract updates from a CM
  • Quality - Track all RMAs
  • Develop a tracking/communication vehicle, and update/distribute weekly
  • Work with FNSR RMA team to ensure that RMA Request information is complete and detailed. FV turn-around-time is met, or delays are communicated in advance. Produce the monthly DPPM reports from the Quality Data Base
  • Customer Service Focused
  • Wants to delight the customer (both internal and external). Ensures that requests are fully understood and responded to in a timely and accurate manner
  • Effective communicator both verbal and written
  • Maintains a professional image
  • Works and interacts well with all levels of management Internally and externally
  • Creates positive respectful working relationships internally and externally
  • Upbeat positive attitude
  • Big Picture/Business Acumen
  • Understands the goals of the sales team
  • Is able to direct their work towards the strategies of Finisar
  • Time management and attention to detail
  • Able to prioritize work to ensure deadlines are met
  • Ensures that work is correct and on time
  • Pays attention to the subtle aspects of needs and questions
  • Takes ownership of job responsibilities
  • Motivates others to work well with team
  • Able to obtain answers
  • Self-starter with the ability to thrive in a high energy, interrupt driven environment
  • Energy, Enthusiasm, creativity, and spark
  • High level of productivity
  • Knowledge of Systems
  • Understanding of Oracle and can adapt to new programs within Oracle
  • Proficient at Word, PowerPoint, Outlook and Excel
  • Works effectively with other members of the team. Helps improve overall efficiency and customer service. Helps provides coverage for vacations
  • Customer Service or Sales Administration experience
  • Undergraduate degree preferred
  • Languages preferred – English is mandatory, Mandarin is advantageous
57

Sales Operation Manager Resume Examples & Samples

  • Provide a weekly cadence in forecast calls. This person would assist the regional managers in pipeline calls with their individual teams as well as conduct a weekly call in advance of the review call with global sales operations
  • Provide Complex bid support as required
  • Manage the region's Inkjet Garage: This includes tracking what printers are available for resale. What customer has the printer, what customer's are looking for used gear, etc. The intent is to develop a list of eligible accounts and available inventory and match supply with the demand
  • Review/release printer deals for the region in accordance with existing, established, processes
  • Act as Chief of Staff for the Regional Sales VP
58

Sales Operation Specialist Resume Examples & Samples

  • University/College Degree in business, English or related field
  • At least 3 years’ experience in business analysis and operation function in multi-national companies
  • Experienced on data management and reporting
  • Proficient on Excel, SFDC,
  • Work hard and passionate, quick learner
  • Good documentation skill
  • Fluent in both written and oral English
59

Senior Sales Operation Manager Resume Examples & Samples

  • Design, implement, and manage sales processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by Greater China CBT. Ensures planning, forecasting and budgeting efforts are appropriately integrated with other financial planning processes employed within CBT
  • Provide leadership to CBT account management teams, and counsel to BU leaders, in implementing CBT BU objectives that appropriately reflect the CBT’s business goals
  • Lead the design/ development of the back office system used in account management related operations, either work with internal resources (product / APD / AM) or customize off the shelf commercial solutions. Would expect this new system to significantly improve AM productivity and capabilities to service our eBay seller base, by automating many routine works, with end to end integration with CRM and Customer Support system. Will need to develop data analytics functionalities, such as standardized canned reports or ad hoc analytics capabilities, to enable / empower AM and eBay sellers to make intelligent biz decisions
  • Responsible for equitably assigning targets to different teams and ensuring CBT’s financial objectives are optimally allocated to all sales channels and resources through the quota setting process
  • Accountable for the timely assignment of Account Management targets/objectives
  • Audit BD and TSAM processes and results, to ensure compliance to existing polices. Report the results back to finance and HR for potential disciplinary actions
  • Partner with CBT BU leadership to identify opportunities for business improvement. Facilitates successful implementation of new programs by ensuring a well-defined efficient sales process is in place for launch. Fosters an organization of continuous process improvement
  • Prioritize investments in enabling technologies in support of sales organization productivity. Works closely with BU leaders and Product Director to understand BU and technology strategy. Recommends changes and enhancements to the company Customer Relationship Management technology platform
  • Responsible for the optimal deployment of sales personnel. Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity
  • Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models
  • Work closely with BU leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and incentive programs with these performance management priorities
  • Ensure sales reports and other internal intelligence is provided to BU. Develops new reporting tools as needed. Coordinates with BU leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
  • Working closely with BU leadership and Human Resources, establishes training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for seller management, and sales support roles
  • Working with Human Resources and BU leadership, designs sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives
  • Oversee sales compensation plan administration. Establish sales compensation program rules, policies, and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation
60

Customer Sales Operation Specialist Resume Examples & Samples

  • Collaborate with Sales, FAE’s and/or Marketing identify correct material to ship to the customer
  • End to end sample order management
  • Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
  • Analyze forecast is entered to support demand
  • Proactively identify critical delinquencies and drive for resolution with supply chain to resolve
  • Proactively manage allocated quantities and drive bookings or release unused allocation
  • Evaluate forecast against backlog, shipment and supply to identify gaps to work with customer to increase billing
  • Understand excess inventory and work with assigned accounts to place additional PO’s and move inventory
  • Enter RMA’s
  • Collaborate with internal and external stakeholders to resolve issues
  • Achieve and maintain relationships with customer and sales management
  • Be the point of contact to drive and resolve sales operations issues
  • Hub Management (if applicable)
  • Perform timely invoicing according to customer consumption
  • Resolve logistical issues by collaborating with internal and external stakeholders
  • Accurate and timely forecast entry
  • Understanding use and perform accurate data entry of Ops Inventory Requirement line in APO DP
  • Once a quote is received proactively research to establish appropriate pricing to maximize revenue opportunities
  • Proactively follow up to understand status of existing quotes to understand reasons for lost opportunities
  • Drive to meet or exceed quote to book targets
  • Process stock rotations and price protections
  • Collaborate with internal and external stakeholder in order to maintain accurate forecast entry
  • Records
  • Maintain customer masters
  • Maintain account document
61

Sales Operation Specialist Resume Examples & Samples

  • Manage contracts including terms and conditions, administrative fees and membership verifications
  • Manage rebate process including rebate contract administration, rebate reporting and monthly fees
  • Provide inside sales support
  • Assemble and submit weekly sales reports to management
  • Complete administrative tasks in a timely manner
  • Achieves on-time payments of administrative fees to Pall Medical’s partner companies
  • Achieves rebate contract accuracy scores through hands-on management of JIT rebate process
  • Supports Key Account Managers in contractual negotiation process for new key account, IDN and/or GPO agreements
  • Assembles weekly sales reports for senior management
  • Serves as a backup to medical’s inside sales specialist through quote generation
  • Assists in the growth of contracted sales dollars for the key account team
  • Conducts quarterly reviews of contracted GPO membership rosters
  • Works closely with sales management team to keep current on sales reporting
  • 3+ years of relevant administrative sales support work experience
  • 3+ years of strong computer competencies including Microsoft Office (advanced functions) and SAP
62

Sales Operation Specialist Resume Examples & Samples

  • Set up and update sales operation processes and policies
  • Set up or customize e-platform to meet business requirements
  • Build up processes & database to generate management reports
  • Coordinate cross-function teams to resolve customer issues & complaints
  • Assist account application and coordinate account attribute related issue resolution
  • Support tender process, and issue tender documents as needed
  • Monitor pricing policy carrying out
  • Build up scorecards for sales and dealer measurement
  • Conduct operation related trainings to sales team
  • Compile sales handbook
  • Bachelor degree, majored in International Trade, Marketing, Accounting, Finance or Statistics
  • 2+ years related working experience
  • Excellent communication skill; ability to interact effectively with people from different functions
  • Proficient at Microsoft Office software such as Excel, Word, PowerPoint etc
  • Detail oriented, committed to deliver the results
  • Fluent spoken and written English
  • Sales operation experience in multi-national company is preferred
  • Dealer management background is a plus
63

Sales Operation Specialist Resume Examples & Samples

  • Owner for implementation of new EMEA GSM 2.0 customer setup in NXP CRM systems (keywords: CACCs; TMMA; funlocs; POA+POS reporting)
  • Be EMEA go to person for Sales operations Processes. Build a repository of Sales processes trainings; Who- is-Who map; Regional Roles and responsibilities
  • Serve as the primary interface to Supply Chain Management organization (SCM) to ensure closed loop process between Sales and Supply chain in the Region
  • Contribute in definition of Sales incentive plan by pre-assessing desire granularity for Goals is measurable with NXP systems and will lead to flawless execution
  • Customer Master Data changes/Sales system approvals
  • Own EMEA DWIN Most likely forecast. Create data model for Disti DW projections and customer break out
  • Review/approve Customer Master Data changes
  • Support any reports on Sales coverage optimization
  • Support deployment of Long term revenue planning tool in the region (COD)
  • Maintain a sharp eye on best practices in the field of Sales Operation to continuously drive process improvements
64

Senior Sales Operation Analyst Resume Examples & Samples

  • Preparation of the renewal sales plan; ongoing alignment and analysis in Salesforce and Excel
  • Assist with Salesforce new process mapping, roll-out/training and adoption
  • Administer and support Salesforce Wave Analytics, including training of users
  • Support a global deployment of Salesforce with 200+ sellers spanning across multiple roles (field sales, inside sales, account management)
  • Work with business users to gather requirements for enhancements and translate the business needs into technical design
  • Investigation and resolution of technical issues within Salesforce.com, including proactive reporting, maintenance of open issues list, and follow through on workarounds and fixes
  • Collaborate with developers and IT team to provide direction and support where more advanced solutions are required, and assist with testing those solutions
  • Salesforce.com administrator certification (a plus)
  • 2+ years in a Sales Operations Analyst role supporting sellers and sales management, or a sales analytics role
  • Certified Salesforce Administrator a plus; 1+ years salesforce.com administration experience required, with an understanding of Salesforce.com best practices and functionality
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
  • Creative and analytical thinker with strong problem-solving skills
  • Comfortable working in a fast-paced environment; well organized, and ability to multi-task
  • Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the global organization
  • Strong communication (both written and verbal) skills are required
  • Proficient in Microsoft Office tools, especially Excel