Phone Representative Resume Samples
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Phone Representative Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the phone representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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JL
J Lindgren
Jaquan
Lindgren
20545 Altenwerth Center
Los Angeles
CA
+1 (555) 648 8815
20545 Altenwerth Center
Los Angeles
CA
Phone
p
+1 (555) 648 8815
Experience
Experience
Boston, MA
Phone Representative
Boston, MA
Steuber, Gulgowski and Lemke
Boston, MA
Phone Representative
- Make outgoing calls- callback management and miscellaneous calls as assigned
- Provide directions and general assistance
- Successfully manage conflict during difficult or emotional situations
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendors
- Provide professional customer service that reflects positively on the company
- Notify Management of any known customer problems
- Perform various administrative functions
Houston, TX
Customer Care Phone Representative
Houston, TX
Aufderhar Inc
Houston, TX
Customer Care Phone Representative
- Makes discretionary decisions in granting extensions and deferrals. Approves conciliatory refunds and late charge waivers
- Establish systemic follow-up to ensure that customer satisfaction goals are achieved, and customer requests are fulfilled within targeted 24 -hour time frame
- Extensive knowledge of Volkswagen contracts and general financial services products as well as specific VCI products and services
- Reflects the philosophy of our company as a caring organization who places customer satisfaction at its highest priority
- High-level negotiation and diplomacy in resolving differing expectations (customers vs. company policy)
- Assess customers’ eligibility for current Brand and/or Marketing programs and drive customer loyalty and vehicle sales by promoting these programs at every opportunity
- Deliver excellent service to the customer in a professional, positive, and timely manner
present
Dallas, TX
Permanent Generalist Phone Representative
Dallas, TX
Lowe-Okuneva
present
Dallas, TX
Permanent Generalist Phone Representative
present
- Assisting clients with inquiries about their accounts and retirement goals
- Innovative thinking
- Client facing for over four million plan participants in RPS
- High service aptitude
- Service to Sales acumen
- Positive attitude
- Client focused
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Kaplan University
Bachelor’s Degree
Skills
Skills
- Strong demonstration and experience of client resolution skills
- Strong problem solving and decision making skills
- Detail-oriented
- Strong communication skills (verbal and written)
- Innovative thinking
- High service aptitude
- FINRA Series 7 & 63 registrations (or commitment to obtain, with our assistance, within six months)
- Flexible
- Team-oriented, Client focused, and Positive attitude
8 Phone Representative resume templates
Read our complete resume writing guides
1
Customer Retention Phone Representative Resume Examples & Samples
- Make periodic outbound phone calls to both existing and potential new customers to determine financing needs for mortgage products
- Transfer all potential customers to the assigned queue for the next available phone representative
- Resolve problems to ensure customer satisfaction and adherence to company policies Coordinate problem resolution with appropriate departments
- Inform customers of standard procedures or resolution of problem
- Follow all marketing guidelines established by the corporation
2
Customer Care Phone Representative Resume Examples & Samples
- Reflects the philosophy of our company as a caring organization who places customer satisfaction at its highest priority
- Answers, and provides courteous professional responses in both English and Spanish to customer telephone inquiries with the desired maximum of 330 seconds of Average Handle Time per day
- Determines caller’s needs and proactively provides appropriate information for maximum customer satisfaction and retention
- Extensive knowledge of Volkswagen contracts and general financial services products as well as specific VCI products and services
- Explores all viable solutions for customers seeking to end their contracts early; offering guidance in determining the most financially appropriate course of action for both the company and the customer
- Assess customers’ eligibility for current Brand and/or Marketing programs and drive customer loyalty and vehicle sales by promoting these programs at every opportunity
- Establish systemic follow-up to ensure that customer satisfaction goals are achieved, and customer requests are fulfilled within targeted 24 -hour time frame
- High-level negotiation and diplomacy in resolving differing expectations (customers vs. company policy)
- Makes discretionary decisions in granting extensions and deferrals. Approves conciliatory refunds and late charge waivers
- Able to convey confidence and credibility on the telephone
- Customer focus; able to view organization from the customer inward to achieve targeted customer satisfaction goals
- Prior experience in Automotive Finance and/or Customer Service
3
Phone Representative Resume Examples & Samples
- Excellent phone handling skills
- Excellent written and verbal communication skills
- Ability to handle a high volume of phone calls and multi-task
- Strong ability to resolve ‘tough to handle’ issues through excellent customer service, corporate account relations and branch relationship skills
- Adherence to company policy and procedures
- Represent Enterprise in a professional manner
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendors
- Make outgoing calls- callback management and miscellaneous calls as assigned
- Perform various administrative functions
- Must have a High School Diploma or GED
- Minimum 1 year customer service experience; previous customer/escalation support experience preferred
- Must have basic computer navigation skills and knowledge of Microsoft Office Applications
- Must be able to work Full time hours
- Must be able to work a flexible schedule including day, evening and weekend hours
- Apart from religious observation, must be available to work both weekend days (Saturday & Sunday)
4
Phone Representative Resume Examples & Samples
- Some college courses preferred
- Must be willing to accept $11.75/hour for this position
- Previous call center experience preferred
- Customer service experience via phone or e-mail communication preferred
- At least basic/beginner skill level in Microsoft Office products (candidates will be required to demonstrate their computing skills via assessments in Outlook, Word and typing)
- Must live in the Northern Colorado area
5
New Hire Phone Representative Resume Examples & Samples
- Accurately processing financial transactions including stock, money market, and mutual fund trades, loans, withdrawals, and option exercises
- Offering World-Class Customer Service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail
- Assisting clients with questions about their accounts and retirement goals
6
New Hire Phone Representative Resume Examples & Samples
- FINRA Series 7 & 63 registrations (or commitment to obtain, with our assistance, within six months)
- Bachelor’s degree or equivalent customer service and/or financial services experience
- Strong demonstration and experience of client resolution skills
- High service aptitude
- Innovative thinking
- Strong problem solving and decision making skills
- Team-oriented, Client focused, and Positive attitude
7
Permanent Generalist Phone Representative Resume Examples & Samples
- Offering world-class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail
- Assisting clients with inquiries about their accounts and retirement goals
- Demonstrating a cooperative and professional work attitude and displaying the ability to work effectively in a team environment
- Client facing for over four million plan participants in RPS
- Service to Sales acumen
- Strong communication skills (verbal and written)
- Team-oriented
8
Claims Phone Representative Resume Examples & Samples
- Take inbound claim calls to assist customers with claim procedures and claim related questions
- Maintain department standards for phone calls, reports and follow-ups
- Provide support, as time permits, to associates who process new claim checks and claims information
- Make outbound calls to customers, other divisions, and Insurance companies as needed
- Education: high school diploma
9
Customer Servive Backup Phone Representative Resume Examples & Samples
- May make periodic calls to existing customers to determine satisfaction with the company, products and services
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
10
Provider Services Phone Representative Resume Examples & Samples
- 1+ year of experience working in a Customer Services and/or Call Center role / setting
- Previous experience in the Healthcare industry
- Knowledge of Medicaid and Medicare
- Microsoft Office/Suite proficient
11
Senior Phone Representative Resume Examples & Samples
- Knowledge of Microsoft Office products
- Bachelor’s Degree Highly Preferred
- Industry Experience
