Admitting Representative Resume Samples

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F Lockman

Felicita

Lockman

659 Ernser Ford

Philadelphia

+1 (555) 553 9459

659 Ernser Ford

Philadelphia

Phone

p +1 (555) 553 9459

Experience Experience

Boston, MA

Admitting Representative

Boston, MA

Bernhard and Sons

Boston, MA

Admitting Representative

Assembling patient folders for next day, or add-on's for the present day
Registering of patients (Ed; out patients; admissions)
Star Registration, and could also function as front end reception/registrar-answering phones
Mails discharge and lien letters using Microsoft Word templates
Admits incoming patients to the facility
Scheduling appointments, answering phone calls
Interviews and obtains all admitting information

Boston, MA

PD Admitting Representative

Boston, MA

Lemke Inc

Boston, MA

PD Admitting Representative

Accurately scans all front end paperwork into RightCAD and prepares paperwork for next phase processing per procedures
Correctly and quickly enters complete data in RightCAD to establish transport record with minimal errors and in accordance with dept procedures
Promptly provides caller with transport information, making every effort to accommodate request
Make calls to sending/receiving hospitals to request/collect face sheets, demographics
Monitors on time performance and keeps customers apprised of changes as necessary and per procedureData Integrity
Documents all transactions correctly in RightCAD
Promptly responds to and triages telephone & fax requests for non/emergent transports

present

San Francisco, CA

Admitting Representative, Grade

San Francisco, CA

Berge, Kshlerin and Reynolds

present

San Francisco, CA

Admitting Representative, Grade

present

Calling Physician offices for missing paperwork
Reviewing all scheduled outpatient visits prior to service to ensure that all patients have all been screened for discounts and all necessary paperwork is completed
Working collaboratively with Dispatcher, promptly provides transport information to caller; makes every effort to accommodate customer’s request; communicates that effort to customer. Confirms scheduled pick up time with caller
Performs other related duties as requested
Assists with unit responsibilities assigned by the Coordinator
Performs specified duties during a hospital wide emergency
Answering switchboard, Covering PTO and Holidays

Education Education

Bachelor’s Degree

Indiana University

Bachelor’s Degree

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PD Admitting Representative Resume Examples & Samples

Excellent and demonstrated communication and customer service skills
Excellent speaking and telephonic voice
Previous experience in/as/with ambulance/dispatch center, telecommunications or call center, transfer center, or hospital unit secretary preferred
Highly proficient in Microsoft Office applications
Highly proficient in typing with 90% accuracy or above in data entry and above average speed in data entry

PD Admitting Representative Resume Examples & Samples

Promptly responds to and triages telephone & fax requests for non/emergent transports
Promptly makes/answers calls for efficient connection, communication & management using appropriate script, professional demeanor & telephone etiquette skills
Collects appropriate patient demographic & request information. Practices positive, upbeat and a can do attitude
Correctly and quickly enters complete data in RightCAD to establish transport record with minimal errors and in accordance with dept procedures
Is aware of vehicles status, current schedule, assignments and day’s volume
Promptly provides caller with transport information, making every effort to accommodate request
Maintains awareness of services & company charges to advise callers appropriately
Monitors on time performance and keeps customers apprised of changes as necessary and per procedureData Integrity
Obtains all required paperwork (CMN, insurance pre-cert, request form) to assure timely transport and billing
Documents all transactions correctly in RightCAD
Accurately scans all front end paperwork into RightCAD and prepares paperwork for next phase processing per procedures
2+ years of call taking experience a plus
EMT experience a plus
Prior experience in an ambulance dispatch/call center a plus
Strong background and understanding of rules and regulations, including insurances, as they relate to ambulance transport a plus
Strong sense of computer aided dispatch systems pref
Excellent telephone voice and communication
Must be capable of communicating oral/written in English language
Must be computer savy to navigate various software applications comfortably including internet, RightCAD, email and other Microsoft Office software

Admitting Representative Resume Examples & Samples

Instruct & review with patient, information concerning hospitalization
Obtains verification & necessary pending authorizations from non-KP insurers (including Medicare, Medi-Cal & COB) on members & non-members when Financial Counselor is not available
When Financial Counselor is available, discusses the need to obtain authorizations from non-KP insurers
Promote patient satisfaction & retention through the successful facilitation of the revenue collection process
Inform patient/agent & collect appropriate cost share payments for services rendered in all settings (e.g. bedside, follow up phone calls to patient's home, etc.)
Notify patient & when possible collect financial liability for elective procedures & document all interactions
Contact all discharged patients to attempt collection of financial liability & document all interactions
Research payment records of all non-paying patients with liabilities, utilizing system records
Analyze revenue data to determine obstacles in cost share collections
Collects all information necessary to bill second-party payers
Enter complete data into the KP information systems & review for accuracy per department, local, regional, & regulatory compliance
Underst& & abide by the HIPAA regulations & KP Corporate Compliance
Facilitate the timely admission of patients throughout the hospital by coordinating patient information w/the physicians, Emergency Room, Clinic Departments, House Nursing Supervisor, Patient Care Unit Staff, & outside Care Coordinators per local policy
Maintain accurate record of cost share status of all patients with liabilities, utilizing revenue tracking system as determined by management
Obtain appropriate signatures on permits & consents per California Hospital Association (CHA) consent guidelines
Prepare related admission paperwork in advance to facilitate a timely admission process
Assemble & coordinate admission materials to create a comprehensive admission package
Receive, document, secure & release patient valuables according to St&ard Procedure 18A as appropriate
Initiate membership records on all newborns per local policy
Distribute admission materials to proper locations
Participate in problem-solving as needed to assure organizational revenue targets & customer satisfaction
Escort or arrange for patient escort to assigned room or area per local policy
Answer phones in a professional, courteous & positive manner promoting excellent customer relations when providing information/directions to physicians, staff & public
Maintain high st&ards of excellence & assist Kaiser Permanente fulfill its mission by providing high-quality health care services
Work in a team environment continually enhancing required skills through scheduled training sessions or individually
Attend required meetings, workshops & in-services
Provide support in conducting audits depending upon supervisory need
Perform other related duties as required
35 wpm typing or 6000 data entry keystrokes (able to pass either test)
Ability to work rapidly & accurately with phone, personnel & patient interruptions
Proficient in admitting medical terminology (able to pass standardized test)
Revenue collection experience preferred

Admitting Representative Resume Examples & Samples

Interviews patient &/or representative, collects/records all required financial demographic information including but not limited to coordination of benefits (COB), third party liability (TPL)&workers compensation (WC)
Verifies patient's identification&insurance eligibility/benefits
Notify insurance company of admission status
Obtains authorization/pre-certifications&required billing information from all identified payer sources for Medical Office/Hospital Services rendered
Coordinate&informs patients of required financial obligations
Collect any cost shares due to include but not limited to copayments, deposits, share of cost (SOC)&deductibles
Reviews all required documentation w/ patient, ensuring completion&obtain all necessary signatures
Accurately document all requisite information related to the admission&collection processes in KPHC&other systems as appropriate
Refers to Financial Counselors for patients having a financial obligation to Kaiser Permanente as necessary
Explains admission process, hospital regulations, policies&procedures
Contacts physician if additional information is needed
Prepares patient armbands
Create patient file w/ all necessary documentation for bill completion
Generate&distributes appropriate registration/admission documents
Secures&releases patient valuables for patients admitted into the hospital
Escorts or arranges escort of patients to assigned room or area
Performs pre-admission function including but not limited to surgery&labor&delivery cases; inputs required data for the anticipated admit list, balancing&checking for accuracy&completeness
Collaborates w/ physicians, nursing&other departments to facilitate admission&transfer
Responsible for proper monetary transactions as it relates to assigned cash drawer
Prepares bank deposit slip&contacts security for escort to deliver bag containing shift deposits to the designated safe
Responsible for completing cash drawer transmittal forms, keeping designated dollar amount of money in the cash drawer daily&balancing out at the end of the shift
Research&reconcile cash drawer issues. Distributes related monetary documents as required&maintain/control of petty cash fund
Hospital cashiering/cash handling functions to include deposits, exchange&change fund functions, web declarations&other hospital cashiering functions as assigned
Manually estimate MOOP along w/ submitting refund request if necessary, review&maintain hospital exchange fund&petty cash transactions
Totals&reconciles, credit charges&payments on account w/ standard processing forms
Mails information as required
Provides co-payment history statements
Review&complete accounts in work queue(s). Notify mgmt of any copay discrepancy
Consolidates or corrects duplicate accounts by using appropriate system functions. Enters account notes on patient cases
Performs clerical duties as assigned, including but not limited to, filing, faxing, scanning, processing of mail, supplies, printing, answering&redirecting calls as needed for the department
Review various reports (census, unbilled, etc.)
Provide front-end coverage to other functional areas w/in admitting&provide support to ancillary departments as necessary
Provides patient w/ appropriate documentation&information for Medical Financial Assistance Program (MFAP)
Assist in Quality Improvement monitoring as necessary
Perform reception duties as required including but not limited to answering phones, calling patient family when necessary, greeting members at the Front Desk&relieving other clerks for breaks&lunch as appropriate
Work w/ financial counselor related to patient financial ability
Establishes&maintains courteous, cooperative relations when interacting w/ other personnel, Health Plan members&the public. Performs other duties as assigned by mgmt team &/or lead admitting clerk
One (1) year of cash handling experience in hospital admitting, healthcare business office or medical office setting
Two (2) years of admitting or registration experience
Associates or Bachelor's degree preferred
Demonstrated ability to work rapidly and accurately with phones, personnel and patients preferred
Able to demonstrate excellent mathematical skills and cash collections

PD Admitting Representative Resume Examples & Samples

Answer incoming calls
Convey messages to RNs in a timely manner
Obtain information to complete initial intake
Make calls to sending/receiving hospitals to request/collect face sheets, demographics
Receive/send faxes
Competently use various office equipment for communication and office functions
Call transport companies to arrange transportation for patients transfer including requesting appropriate mode of transport

Admitting Representative, Grade Resume Examples & Samples

Ascertain health plan status, research eligibility & collect & copy non-KP insurance information
Identifies all uninsured or under-insured patients admitted to facility; refer to Financial Counselors for further action
All documentation is completed in the Member Integrated Tracking System (MITS) or the appropriate KP tracking system
Calculate member liability based on benefit plan
Reports findings to Manager/Supervisor/Designee
Report daily/weekly to Manager/Supervisor/Designee
Interview patients for pre-admission or admission to the hospital, collecting personal, demographic, financial, & medical information in person or by phone per KP policies
Affix identification bracelet to the patient's wrist on the side of the body opposite the intended procedure or injury per local policy
Provide up-to-date information concerning admission & hospital practices & administrative procedures per HIPAA guidelines
Evaluate & attempt to resolve/refer public & patient concerns as they arise
Receive admission requests
Facilitate appropriate bed assignments & communicates information to staff
Distribute relevant brochures/letters to patient/agent (e.g. Medicare letter, Coordination of Benefits (COB) Brochure, advance directive brochure, cost share letter, etc.)
Six (6) months of work experience required
Basic knowledge and use of computer and computer keyboard (able to pass PC skills assessment)
Professional customer service skills
Ability to read, write, understand & follow oral & written instructions
Ability to effectively present information in one-on-one & small group situations to customers & other personnel within the organization
Ability to use basic math
Ability to multitask, organize & prioritize & work independently with minimal supervision
Must be willing to work in a Labor Management Partnership environment
Hospital/clerical setting or medical office preferred
Proficient in word-processing, spreadsheet programs, etc. preferred

Admitting Representative Resume Examples & Samples

Typing 30 wpm Clerical (test will be given)
Medical Terminology Preferred
PHYSICAL REQUIREMENTS

PD Admitting Representative Resume Examples & Samples

Previous emergency and/or medical transport dispatching experience a plus
Strong background and understanding of transport rules and regulations as they relate to ambulance transport
2 or more years of use of or familiarity with computer aided dispatch software/system a plus
Excellent telephone/radio voice, oral and written communication skills
Able to use a computer and be highly proficient and accurate with data entry. Must be able to navigate various software applications comfortably including Internet, RightCAD, email and other Microsoft Office software
Must be able to read and understand internet based mapping and GPS programs
Ability to work under pressure and make critical, sound, and quick decisions in excessively high call/trip volume periods
Must have access to reliable transportation, be extremely detail-oriented, desire to work in fast-paced, growth oriented, customer focused and high volume environment
EMT experience preferred
Excellent interpersonal, customer service, and service recovery skills including diffusing disgruntled callers and employing service recovery techniques
Excellent critical thinking and problem resolution skills
Self-motivated, organized and able to use supervisor to assure highest level of service and achievement of business and service goals
Ability to use persuasion, tactful assertiveness, and empathy appropriately
Demonstrates excellent team work skills

Admitting Representative Resume Examples & Samples

Candidate must be a team player and work well within a group setting
Must be self-motivated and ensure accurate and timely completion of daily duties
Ideal candidate will have 2+ years’ experience within a medical setting and be proficient in medical terminology
Radiology knowledge and facility with insurance carrier requirements desired
Ideal candidate will be proficient in the use of wed based computer applications and have superior communication skills

Admitting Representative Resume Examples & Samples

Receives telephone & fax-based based requests for transport emergent and non-emergent transports. Triages requests
Answers the telephone promptly and courteously using appropriate script
Handles all calls with professional customer service and telephone etiquette skills. Utilizes upbeat tone and positive interface with customers. Presents a service oriented, “can-do” attitude to customers
Has thorough knowledge of customer base and service needs; anticipates requests. Knows customers by name and strategically uses call answering skills to build positive and lasting relationship with customers
Is aware of vehicle statuses, assignments and day’s potential volume
Working collaboratively with Dispatcher, promptly provides transport information to caller; makes every effort to accommodate customer’s request; communicates that effort to customer. Confirms scheduled pick up time with caller
Obtains all required paperwork to assure timely transport and billing of service including CMN, insurance pre-certification when necessary. Documents collection in computer. Conducts follow-up measures on obtaining CMN
1 or more years in health related call taking service/center preferred; dispatch center preferred
Worked in a setting where a minimum of 75 calls per day was normal workload
Demonstrable specialty customer service and/or call taking/telephone training (certificates of attendance; recognition for excellence by previous employers)

Admitting Representative Resume Examples & Samples

Welcomes patients and visitors to the hospital by greeting patients and visitors in person and on the phone in a polite and courteous manner answers inquiries or refers questions to other staff members
Registers patient by collecting appropriate data from patient and enters accurately into Clarus
Prints appropriate forms, labels and wrist bands
Assist patient with insurance patient and billing question or refers patient to appropriate personnel
For all workers compensation patients, completes C-4 accurately, including patient and physician signature and timely
Enters coding information on out patient lab and radiology visits in the medical record module
Collection appropriate payment from patient
Balances cash draw at end of shift
Maintains reception area and waiting room in orderly condition at all times
Communicates effectively with members of the health care team, patients and visitors
Maintains confidentiality of patient information
Assembles, completes, and processes patient charts as indicated
Keeps patient records accurately identified
Prepares special forms. Obtains closed records from medical records as needed
Assists the business office with patient accounts
Sets priorities and manages time well as multiple tasks need to be done simultaneously
Attends and participates in meetings and training sessions as directed by Admitting Supervisor
Respects patient confidentiality in administration, employee, and patient issues by adhering to HIPAA guidelines and demonstrates professional conduct
Understands and adheres to established compliance, safety, and quality assurance standards
Participates in mandatory meetings and completes required training by established deadlines
Performs specified duties during a hospital wide emergency
Performs other related duties as requested

Admitting Representative Resume Examples & Samples

One year clerical experience
Three years customer service experience
Ability to read, write and verbally communicate in English
Previous admissions experience
Knowledge of insurance billing, collections and plan types
Proficiency with business software such as Microsoft Office
Prior Epic experience

Admitting Representative Resume Examples & Samples

Computer keyboarding skills and data processing experience
One (1) year of admitting experience
Knowledge or medical terminology

Admitting Representative Resume Examples & Samples

Previous experience in a hospital/medical/business office setting preferred
Medical and insurance terminology preferred
Typing/keyboard skills

Admitting Representative Resume Examples & Samples

Registering of patients (Ed; out patients; admissions)
Processing payments and document scanning
Copay collections
Answering switchboard, Covering PTO and Holidays
Must have good customer service skills and computer skills
Knowledge of insurance and ICD codes a plus

Admitting Representative Resume Examples & Samples

Strong attention to detail and ability to read eligibility responses and collect co pays
Must have strong customer service skills and be able to work in high volume area, and have the ability to complete a high volume of registrations
Must successfully complete star registration

Admitting Representative Resume Examples & Samples

Interviews and obtains all admitting information
Verifies insurance, initiates certifications and inputs plan codes
Obtains and analyzes financial information
Collects signatures and distributes hospital, state and federally mandated literature
Collects admission deposits and co-payments
Mails discharge and lien letters using Microsoft Word templates

Admitting Representative Resume Examples & Samples

Admits incoming patients to the facility
Prior customer service experience, preferred
Data entry skills (80 keystrokes per minute), required
Knowledge of medical terminology, hospital admission, insurance/billing procedures and Diagnostic Related Groups (DRG’s), preferred
Ability to communicate effectively, required

Admitting Representative Resume Examples & Samples

Star Registration, and could also function as front end reception/registrar-answering phones
Assembling patient folders for next day, or add-on's for the present day
Calling Physician offices for missing paperwork
Using MMF(to look up orders/booking sheets) and PHS(to print the next day schedule to assemble the folders)
Prints next day numbers for staff
Assists with unit responsibilities assigned by the Coordinator
Previous Unit Rep/Admitting Rep experience required
Computer Proficiency required

Admitting Representative Resume Examples & Samples

Minimum typing skills of 45 wpm required with ability to use computer systems required; basic course in medical terminology preferred
Previous Admissions or medical office experience strongly desired
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Pre-admitting Representative Resume Examples & Samples

Education: High School Graduate
Experience: Patient Registration and or insurance billing experience preferred
Other skills & knowledge
Preferred Education: Post Secondary Educatio
Preferred Experience: Insurance Billing Experience

Admitting Representative Resume Examples & Samples

Must successfully complete star registration course
Must be detail oriented and have prior registration experience in a high volume area
Strong computer skills is mandatory
Prior emergency room registration experience highly preferred
Past experience in a fast paced high volume area completing insurance verification and registering patients
Prior point of service collections a plus
Bilingual a plus

Admitting Representative Resume Examples & Samples

Answer patient inquiries. Register patients accurately and promptly according to triage level; input patient information into computer system and verify necessary referrals and insurance eligibility
Perform required procedures at discharge: patient information reconciliation, service recovery, referral scheduling, co-pay & ED visit fee collection, and maintain accurate record to reflect all related transactions; ensure proper signage of all forms
Maintain the integrity and confidentiality of data. Perform all duties with close adherence to both hospital rules and regulatory compliance
Lift and distribute supplies. Proper use of personal protective equipment and universal precautions as required

Admitting Representative Resume Examples & Samples

Previous registration/medical office experience Masters in relating field
One year customer service experience
Computer literate and very strong with Excel
Ability to work collaboratively with team members

Admitting Representative Temporary / Per Diem Resume Examples & Samples

Understands & performs ethically & effectively within established policies & procedures, in compliance with mandated standards for the Medical Center. Demonstrates by performance an understanding of relevant policies & procedures for the Medical Center, the division of finance, & Patient Access, can find correct policies, & can apply them. Abides by a clear code of ethics & behavior; chooses an ethical course of action when necessary & encourages others to do the same. Demonstrates by performance an understanding of the ethical, regulatory, & accreditation environment affecting Patient Access & the Medical Center, & ensures compliance within the department & the Medical Center, using all available means. Observes policy & procedures to protect patients privacy & rights as a patient in compliance with HIPAA & all relevant laws, regulations, & standards
Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed. Takes responsibility for accomplishing work within accepted timeframes; accepts responsibility for own actions, for those of the team or department; tries to learn from mistakes. Brings issues that must be brought to the attention of department management immediately or at the first available opportunity, as appropriate
Communicates effectively, courteously, & empathically with patients, families, & all internal & external customers of Patient Access. Demonstrates by performance a basic understanding of the patient experience of registration & entry into acute hospital care, so the registrar can provide efficient, effective, courteous, empathic & fastest possible entry into care for the patient. Demonstrates by performance an understanding of the specific concerns, & means of addressing them, that may be experienced by children & their parents/guardians when the child is entering care or when the adult or other family member is entering care. Provides sensitive and professional assistance to all patients and visitors, concerned about the specific needs of all our customers, including LGBT clients, deaf or HOH clients; and clients with limited English proficiency (LEP.) Is pleasant, courteous & professional when dealing with all internal or external customers, and communicates with them effectively & in a timely way. Responds to telephone & in-person requests for assistance with courtesy, professionalism, & sensitivity, following established procedures. Sends information to customers, using computer, mail, telephone, or fax
Provides effective and sensitive customer service. Can define patients, families, physicians, billing, main departments with whom we interact regularly, & patient care units as customers, & list one value we create for each. Demonstrates by performance an understanding of good customer service, by assessing customer needs, providing quality service, & adjusting service based on customer satisfaction, seeking help as needed from experienced staff or department leadership. Knows when & how to escalate questions & concerns about specific individual & family needs

Admitting Representative Resume Examples & Samples

Accurately & thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers. Demonstrates ability to perform more than one activity at a time. Explains in simple terms the major goals & priorities of the department. Keeps track of details to ensure work is performed accurately & completely. Identifies quality standards for specific assignments & ensures that quality standards are met. Reports quality issues to appropriate individuals for corrective action. Consistently completes & submits all logs & records, keeps them up-to-date & readily accessible
Consistently uses all appropriate forms for each registration area & registration type. Provides and explains all required information to patients about their hospital experience, our services, and their rights. Obtains all required signatures. Demonstrates by explanation & performance a clear understanding of how to discuss safety & security of valuables & other patient belongings, as well as refer patients for discussion about other safety & security issues
Collects patient payments due at the time of service, efficiently, effectively, and courteously. Demonstrates an understanding of patient payments owed at admission, why collection at TOS is important, & the different forms of payments we collect. Defines self-pay, co-pay, co-insurance, deductible, out of pocket limits, & related terms. Determines method of payment, starts conversations about payment with patients, & processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting
Collects and verifies all necessary financial information for medical center services. Demonstrates by performance an understanding of the way in which third party payers (government, commercial, & others) provide health insurance to subscribers & pay for our services. Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services. Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly. Understands the notification of admission & verification of insurance eligibility and benefits & authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone
Registers patients accurately, completely, & thoroughly. Validates patient identity using key identifiers and established procedures, reviews all previously obtained information for accuracy and completeness. Demonstrates effective interview skills & how to obtain complete & accurate data at a simple IP or OP or ED sign-in & full registration. Demonstrates by performance and explanation an understanding of the purposes for data obtained & verified at registration. Understands registration & insurance terminology, & how it may be understood by patients & other customers. Reports problems with department processes or technologies
Must have a HS Diploma or equivalent
Minimum 1 -2 years of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Verbal & reading skills, basic arithmetic skills; basic familiarity with computers; good interpersonal skills
One year of health care registration or billing experience
College degree or coursework

Admitting Representative Resume Examples & Samples

Education: High School Diploma or equivalent
Experience: Computer keyboard skills
Other: Assists with moving, lifting, carrying supplies and equipment. Considerable reaching, stooping-bending, kneeling, crouching. Able to distinguish sounds, colors, and odors. Must be able to lift 25 lbs or more
Preferred Experience: Familiar with health insurance and medical terminology and computer skills
Preferred Other: Excellent communication skills, ability to collect monies & pleasant personality. Competent to provide services to patients of all ages. Advanced computer skills preferred, excel, word, ect. copier, and fax

Admitting Representative Resume Examples & Samples

Patient Access Admitting Representative position’s major duties include, but are not limited to the following
Registering out-patient guests while demonstrating strong guest relations and exceptional customer service
Reviewing all scheduled outpatient visits prior to service to ensure that all patients have all been screened for discounts and all necessary paperwork is completed
Ensuring that payer sources and payment arrangements and options have been discussedAssisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Reviewing an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Demonstrating knowledge of all compliance or legally required registration forms, consents, literature and documents
Communicating effectively with hospital staff and patients on a regular basis
Scheduling appointments, answering phone calls