Phone Representative Cover Letter

I am excited to be applying for the position of phone representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for company’s products and services info to existing and potential customers;.

Please consider my qualifications and experience:

• Basic installation and removal of application om Personal Computers
• Type 25wpm, pass customer assessments
• Proficiency in Microsoft Office (Outlook Express, Word, Excel)
• Willingness to go above and beyond what is asked
• Beacon Hill Staffing Group pays weekly (every Friday), in arrears, via direct deposit
• Steady/Consistent hours
• The benefits package is great and affordable
• Career advancement opportunities – our CEO started as a Customer Support Representative!

I would like to submit my application for the phone representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for help and advice to customers using the company’s products or services.

Please consider my experience and qualifications for this position:

• A minimum of 330 calls handled per month
• Less than 20 unanswered calls
• Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer
• Comfortable with making decisions independently
• Effective at organization and time management
• Demonstrated sound decision-making
• Very strong computer and Internet competence with proficiency in Microsoft Office applications including but not limited to Word, PowerPoint, Office 365
• Customer focused, delivery oriented, willingness to work in a team environment

In response to your job posting for phone representative, I am including this letter and my resume for your review.

In my previous role, I was responsible for information about our products, services and general information.

My experience is an excellent fit for the list of requirements in this job:

• Experience or knowledge with a variety of operating systems and technology platforms
• Knowledge of online services, browsers and mobile device apps
• Understanding of what bandwidth is related to internet speeds
• Thorough knowledge of products, services, problem resolution practices and
• Previous Funding experience would be an asset
• Proficiency with MS applications (Word and & Excel skills)
• Bilingual would be an asset but not preferred
• Experience to create charts, tables, graphs and review data in Microsoft Excel

I submit this application to express my sincere interest in the phone representative position.

In the previous role, I was responsible for accurate and timely information on company products and services.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience presenting and creating interactive, professional Microsoft PowerPoint presentations
• Proficient in Microsoft Office tools including Excel and Word
• Highly professional, extremely organized with strong multi-tasking abilities
• Highly computer literate with in-depth knowledge of MS office products
• Self-motivated, team player who can work with minimal supervision
• Comprehensive knowledge of retirement plan with knowledge of IRS and ERISA regulations preferred
• Knowledge of Business Information Industry an asset
• Service Center experience strongly preferred

I would like to submit my application for the phone representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for information about the company’s products and services.

My experience is an excellent fit for the list of requirements in this job:

• Excels at Written/Verbal Communication
• Commitment to product knowledge
• Good listening, probing and people skills
• Soft sales skills
• Enjoys the challenges that a customer service job can present
• Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Learn & adapt to new technologies
• Majority of day will be on the telephone