Outbound Manager Resume Samples

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DB
D Brakus
Dallin
Brakus
784 Gorczany Haven
Los Angeles
CA
+1 (555) 464 0601
784 Gorczany Haven
Los Angeles
CA
Phone
p +1 (555) 464 0601
Experience Experience
Boston, MA
Outbound Manager
Boston, MA
Johnston Inc
Boston, MA
Outbound Manager
  • Profound knowledge of managing large-scale warehouse distribution systems
  • Direct supervision of 2+ supervisors and 40+ associates
  • Solid knowledge of lean principles and techniques to maximize customer value
  • Profuse knowledge of product handling practices and inventory movement
  • Sound knowledge of the use of inventory software
  • Amazing communications and organizational abilities
  • Develop and maintain a safe work environment
Los Angeles, CA
Inbound Outbound Manager
Los Angeles, CA
Walker, Keeling and Predovic
Los Angeles, CA
Inbound Outbound Manager
  • Oversees all shift shipping, receiving, maintenance, and WMS functions. Assists in creating a strong work team and helps resolve employee relations issues
  • Reviews budget on a monthly basis to determine shift adherence; assists in development of budget for shift functions
  • Leads inbound or outbound team in goals and measurement development and implementation
  • Communicates with company carrier regarding store loads and backhauls
  • Familiarity with Warehouse Management System functionality
  • Responsible for overall operation of facility in Distribution Center Manager’s absence
  • Identifies the shift performance indicators and utilizes the Productivity Improvement Plan process for each inbound or outbound function to determine areas of improvement; communicates action plans
present
Detroit, MI
Inbound / Outbound Manager
Detroit, MI
Abbott-Kemmer
present
Detroit, MI
Inbound / Outbound Manager
present
  • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement
  • Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification
  • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions
  • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps
  • Reviews the strategic goals of the inbound or outbound area and sets performance goals
  • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Illinois at Chicago
Bachelor’s Degree in Business
Skills Skills
  • Great organizational skills with the ability to multi-task
  • Excellent, timely and professional interpersonal communication skill
  • Able to handle multiple tasks and deadlines within a fast-paced environment
  • Good organizational, communication, and interpersonal skills
  • Ability to lift 60 pound weights or more
  • Strong written and verbal communication skills
  • Ability to pass background and drug screening
  • Strong leadership, presentation, analytical, communication and customer service skills
  • Intermediate to advanced knowledge of MS Office Suite programs
  • Ability to interact with customers, sales and customer service
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15 Outbound Manager resume templates

1

Inbound / Outbound Manager Resume Examples & Samples

  • Ensure that accuracy and procedural integrity is maintained throughout the process of goods being received
  • Ensure that receiving processes are completed on a timely basis, such that daily business goals and any special project requirements are met
  • Ensure that routing and shipping functions are executed in accordance with company internal controls requirements and are also accurate to customer requirements
  • Ensure the shipping department’s timely handling of orders available to ship, such that daily business goals and customer ship date requirements are met
  • Interact with other supply chain departments as needed to ensure that communication is timely and relevant and the flow of information between departments meets the needs of both the DC and our supply chain partners
  • Communicate effectively as needed with the supply chain departments of our customers to obtain any required routing information and resolve any shipping related issues that occur
  • Maintain current SOP’s and all required documentation in a well-organized, easily accessed manner
  • When warranted, initiate new methods of moving and storing product as related to receiving and shipping
  • Manage the collection, reporting and required feedback regarding labour management standards
  • Ensure all department supervisors and employees are properly trained to perform their jobs safely and efficiently
  • Maintain all Occupational Health & Safety Act safety standards, including all reporting of accidents, injuries, damages and potential threats to safety
  • Document and review with the Senior Manager of Distribution Operations and the onsite HR Manager any employee performance problems for possible disciplinary action
  • Other duties as required and directed by the Senior Manager of Distribution Operations
  • Excellent knowledge of DC operations, including storage methods and material flow
  • Procedural awareness and the ability to coordinate the efforts of multiple work streams into a single output
  • Working knowledge of the requirements for the safe operation of a variety of mobile equipment
  • Excel, Outlook, Word and working knowledge of WMS principles
  • Strong work ethic and self-motivational ability
  • Excellent command of the English language, both verbally and written
  • The ability to communicate effectively, both on an individual level with team members and across departments within an organization
  • An aptitude for leadership and the willingness to develop this skill through mentoring and coaching
  • Supervisory or management experience of 5 or more years within a large scale distribution centre
  • University or college degree, or the ability to demonstrate equivalent skills developed through work experience
2

Outbound Tele Manager Resume Examples & Samples

  • Manage the day to day operations of our Enterprise Outbound Tele team
  • Work with our vendors to ensure their success
  • Work cross functionally with our operations team to provide accurate reporting to all business stakeholders
  • Provide coaching and mentoring on a daily basis
  • Work with our marketing team to drive successful offers across our full product portfolio
  • Provide Fanatical Support in all interactions
  • Thorough knowledge of outbound best practices
  • Extensive knowledge of Salesforce.com
  • Minimum of 3 years people management experience
  • Track record of success within a Sales and or marketing role
  • Extensive knowledge of the Cloud marketplace
  • Knowledge of Marketing automation
3

Outbound Manager Internal Candidates Resume Examples & Samples

  • Ensure daily business goals are executed with zero tolerance for failure
  • Set and meet effective and accurate goals with the management team
  • Ensure all performance evaluations and corrective actions are consistent with company policy, are administered fairly, and are crafted for personal development
  • Approve employee days off and communicate to the DC Manager
  • Demonstrate the ability to manage a project load concurrent with day-to-day operations
  • Resolve first-level operational issues and escalate them as necessary to the DC Manager
  • Complete other duties and responsibilities as assigned or required to complete daily job tasks
  • Ability to work well in a fast-paced and high-intensity environment
  • A hands-on management approach that encourages change and creative problem-solving
  • Proven ability to manage, direct, and develop team members, including completing performance evaluations and taking corrective action
  • Excellent communication skills at a cross-functional level (i.e. communications throughout the company)
  • Proficient with computer applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Mechanical aptitude for process improvements and routine maintenance a plus
  • Ability to lift up to 35 pounds without restriction, using proper safety methods
  • Minimum 3 years management experience in warehouse/transportation or manufacturing operation
4

Manager, Inbound & Outbound Vendors Resume Examples & Samples

  • Effectively manage day to day, onsite vendor relationships including performance management, quality assurance, CSAT and reporting
  • Accountable for meeting/exceeding all key performance indicators for designated vendor locations to include sales, quality and, customer satisfaction
  • Maintain the highest levels of customer service standards and representing the overall best interests of SiriusXM
  • Communicate direction of SiriusXM’s sales operations organization and facilitate adherence to policies and procedures that support the overall department objectives
  • Analyze reports to determine performance gaps and manage action plans to improve
  • Develop or adjust calling and/or staffing strategies based on changing business requirements on a near real time basis where needed
  • Collaborate with vendor partners on calling plans/staffing requirements for week over week/month over month volume fluctuations to ensure sales commitments are met/exceeded
  • Work closely with other organizational entities including, but not limited to Channel Management, CRM, IT, Workforce Management, Command Center, Reporting, Training, and Quality
  • Recommend and develop actions to improve overall sales metrics, customer satisfaction, and operational efficiencies
  • Interact with various organizational levels within SiriusXM and Outsourced Partners
  • Manage projects and act as point of contact for various internal business owners
  • BS/BA Degree and/or equivalent combination of education and experience required
  • Requires five to eight years of large-scale call center experience
  • Requires a minimum of three to five years of vendor relationship management in the call center industry
  • Strong background in consumer SALES measurements and reporting, quality processes, inbound sales, Outbound sales retention and contract administration
  • Understanding of call center best practices, forecasting/scheduling, Outbound campaign management, call routing, and ACD/telecom/CRM applications is preferred
  • Understanding of Telemarketing rules, DNC requirements etc
  • Strong analytical skills with excellent computer skills
  • Solid time-management and organizational skills and ability to handle multiple tasks simultaneously is required
  • Self-motivated, self-starter, and takes initiative
  • 75 – 80% travel domestic/international (Valid US Passport Required)
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
5

Outbound Manager Padc DS Resume Examples & Samples

  • Responsible for shipping finished product in a timely manner while meeting monthly budget targets. Accountable for multiple functions within distribution; shipping and sortation
  • Meet or exceed monthly service targets set by customer service and brand operations
  • Meet or exceed monthly productivity levels
  • Maintain safety and security standards in the distribution center
  • Responsible for establishing leadership and developing a team environment
  • Five years management experience in a warehouse or distribution environment
  • Proficient in WMS and must have experience in an R.F environment
  • Excellent communication, interpersonal and coaching skills
6

Inbound Outbound Manager Resume Examples & Samples

  • Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day
  • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps
  • Leads inbound or outbound team in goals and measurement development and implementation
  • Reviews the strategic goals of the inbound or outbound area and sets performance goals
  • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions
  • Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments
  • Communicates with company carrier regarding store loads and backhauls
  • Good (Strong) oral and written communication skills
  • Familiarity with Warehouse Management System functionality
  • Five years minimum experience in distribution, logistics and management
  • Experience in automated retail distribution center preferred
7

Manager, Outbound Optimization Resume Examples & Samples

  • Strong analytical skills; ability to analyze raw data, draw conclusions, and develop actionable recommendations
  • Leads projects and performs analysis to test alternative marketing strategies
  • Designs campaigns to measure marketing effectiveness
8

Manager, Outbound Lead Generation Resume Examples & Samples

  • 5+ years of technology related sales or business development experience
  • 3+ years sales management experience; managing teams of 10 or more
  • MBA, BA/BS degree or relevant experience
  • Proven track record of metrics and quota obtainment
  • Manage team to attain daily activity metrics of outbound calls, decision maker contacts, qualified leads
  • Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers
  • Develop the reps into sales-ready candidates for future sales development positions
  • Experience developing and executing multi-modal, targeted campaigns
  • Ability to train team on deep prospecting skills
  • Understanding of customer business issues and how these issues can be solved and the unique benefits of solving them with AWS services
  • Worked with a matrix'ed team of stakeholders to achieve common goals
  • Demonstrated ability to improve outbound efficiency and productivity metrics
  • Demonstrated technical depth
  • Salesforce.com experience; pipeline reporting, activity reports/dashboards creation
  • Success mentoring and building a results driven, high-volume outbound team
9

Inbound / Outbound Manager Resume Examples & Samples

  • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification
  • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement
  • Strong analytical and math skills; strong attention to detail
  • Understanding of human resource practices and OSHA and FDA regulations
  • Proficiency in Excel and Word; experienced with general software applications
  • Planning and forecasting skills
  • Team problem-solving skills
  • Experience in warehouse management systems and RTS applications preferred
  • College degree in business
10

Outbound Manager Resume Examples & Samples

  • Profound knowledge of managing large-scale warehouse distribution systems
  • Direct supervision of 2+ supervisors and 40+ associates
  • Extensive experience monitoring staff performance and providing motivation
  • Solid knowledge of lean principles and techniques to maximize customer value
  • Profuse knowledge of product handling practices and inventory movement
  • Sound knowledge of the use of inventory software
  • Ability to implement industry safety standards
  • Amazing communications and organizational abilities
  • Create a positive team dynamic that encourages all associates adapt to the ever-changing business, and stay focused on the customer experience
  • Hire, train, and manage a small staff made up of Team Leaders and line staff (including, but not limited to, providing input on hiring, training, evaluating, and developing team members)
  • Drive performance and process changes based on lean initiatives to drive operational efficiency and quality customer service
  • Understand the entire fulfillment process and the cause and effect of upstream and downstream activities
  • Support Senior Manager in relevant project work
  • Demonstrated experience managing people and teams (4+ years), preferably in logistics-focused role
  • Hands-on, "get-it-done" attitude; comfortable taking ownership and executing changes based on sound research; must also be able to adapt quickly and make changes in short period of time in start-up environment
  • Detail-oriented and ability to multi-task
  • Proactive and collaborative approach; service-oriented
  • Strong communication, interpersonal, and listening skills
  • Intermediate to advanced computer skills (MS Office Suite Excel and PowerPoint)
  • Some Saturday and holiday work required, particularly around Christmas and New Year’s Eve
11

Inbound Outbound Manager Resume Examples & Samples

  • Oversees all shift shipping, receiving, maintenance, and WMS functions. Assists in creating a strong work team and helps resolve employee relations issues
  • Responsible for overall operation of facility in Distribution Center Manager’s absence
  • Identifies the shift performance indicators and utilizes the Productivity Improvement Plan process for each inbound or outbound function to determine areas of improvement; communicates action plans
  • Reviews reports to determine required changes to meet future needs (i.e., week, month)
  • Reviews reports and conducts distribution center observations to identify areas for change where operational and employee gaps exist; identifies and pursues improved methods of operating; develops and communicates action plans to supervisory team
  • Reviews the strategic goals of the shift and sets inbound and outbound performance goals; leads shift team in goals and measurement development and implementation
  • Reviews budget on a monthly basis to determine shift adherence; assists in development of budget for shift functions
  • Good interpersonal and conflict resolution skills
  • Solid understanding of inventory accounting, operations accounting, and GAAP
  • Proficiency in Excel and Word; experience with general software applications
  • Five years’ experience in distribution, logistics and management
  • Experience in industrial engineering
  • College degree in business, logistics, management, or similar field preferred
12

Inbound / Outbound Manager Resume Examples & Samples

  • Executes and supports strategic plans as directed by the Manager of Operations and Distribution Center Manager. Provides strategic goals and direction to Function Managers. Works effectively with all levels and shifts of management to ensure DC pyramid goals are met
  • Develops reviews and recommends methods of operational improvement involving equipment, systems, corrections, activities and practices within function areas within their responsibility. Emphasizes safety in all aspects of the operation through direction and review
  • Plans, recommends, directs and reviews function areas’ payroll, expense and operational budget
  • Ensures compliance with all national, state and local laws and regulations, such as OSHA, DEA, and FDA. Ensures fairness and consistency through application of policies and procedures. Maintains appropriate and required records for function areas under his/her responsibility
  • Bachelor’s Degree and at least 2 years of experience in a distribution, warehousing or logistics environment OR a High School Diploma/GED and at least 4 years of experience in a distribution, warehousing or logistics environment
  • Experience with inbound responsibilities, including replenishment, put-away and split case stocking
  • Group facilitation experience with Performance Improvement Teams
13

Outbound Manager Resume Examples & Samples

  • Provides a hands-on approach in the organization, scheduling of personnel, and directing of warehouse day-to-day activities to include order filling, stocking, shipping, receiving, counter sales and inventory control
  • Supervises and monitors supervisory and warehouse personnel work assignments, work flow, performance and work standards, accuracy, and productivity
  • Manages and oversees warehouse personnel responsibilities to include: recruiting, testing, new hire orientation, payroll record keeping and reporting, employee appraisals and reviews, progressive discipline issues (counseling, oral and written warnings), and employee terminations
  • Responsible for maintenance of warehouse equipment and repairs. Ensures that warehouse personnel have safe, efficient equipment in order to perform distribution functions efficiently
  • Warehouse security, safety programs, and good operation and maintenance of warehouse power equipment (forklifts, cherry pickers, reach truck, etc.), workers' compensation reporting and all OSHA local and state regulations
  • Adheres to budget requirements and works toward obtaining objectives and warehouse performance goals
  • Maintains complete and open lines of communication between the warehouse and corporate office to facilitate efficient warehouse operations
  • College degree in Business, Finance or Logistics preferred
  • Ability to interact with customers, sales and customer service
  • Knowledge of LTL, UPS and other forms of transportation, with automation preferred
  • Strong leadership, presentation, analytical, communication and customer service skills
  • Proven Leadership and Team building skills
  • Good organizational, communication, and interpersonal skills
  • Ability to lift 60 pound weights or more
  • Able to handle multiple tasks and deadlines within a fast-paced environment
14

Inbound Outbound Manager Resume Examples & Samples

  • Ability to perform IBM cash register functions to generate reports
  • Knowledge of inventory management and merchandising practices
  • Effective oral and written communication skills
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes
  • Ability to solve problems and deal with a variety of situations where limited standardization exists
15

Manager, Inbound / Outbound DC Resume Examples & Samples

  • Manages volume and work through supervision of employee movement to meet all service, cost and quality requirements providing service to stores or consumer. Ensures organizational structure by input on hiring and placement, scheduling, work assignments and delegation
  • Effectively mentors and develops Function Managers and employees through training, establishes objectives and communicates policies and procedures while building employee morale, motivation, commitment
  • Recommends implements and audits Company policies and procedures designed to identify and minimize inventory loss
  • Measures performance compliance and requirements and directs appropriate actions by function managers to maintain performance at or above required levels
  • Prepares, recommends and maintains budget and purchase responsibilities for areas of responsibility, while measuring and adjusting based on performance
  • At least 2 years of experience with distribution product flow
  • Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show)
  • At least 2 years of management experience with responsibility for more than one departments including workforce planning and performance
  • Experience with outbound responsibilities, including Shipping, Full and Split Case picking, Pharmacy and Specialty picking
  • At least 2 years of experience with cutting-edge material handling equipment
  • At least 2 years of Lean experience in a manufacturing or logistics environment
  • Experience with Statistical Process Control including data analysis, charting, and control methodology
16

Outbound Dialer Manager Resume Examples & Samples

  • Project manage key strategic or in-market campaign efforts to prepare, launch or measure a Canopy or mobile security product. for BU client campaigns, including stewarding the cross functional team through the GTM stages
  • Develop broad strategic knowledge of Canopy product portfolio and target markets, performance targets and strategic priorities to aid in educating cross-functional partners and coordinating their activity in support of Canopy projects
  • Lead multi-level cross functional teams to execute critical campaign elements or projects ensuring key activities are accomplished while not personally executing each. Areas of focus may include engaging with teams to execute brand and creative development, tactical or media plan development and execution, budget and forecast management, asset production and tracking and post-campaign analysis and continuous optimization
  • Execute key administrative elements of the process including creating, updating and distributing campaign timelines, roadmaps, planning documentation and briefs, integrated plan documentation, performance scorecards, execution checklists, etc
  • Work with external brand and product partners to coordinate co-branded campaigns, asset exchanges and performance tracking; serve as primary coordinator between ADT teams and external partner teams ensuring internal executing teams have access to required personnel or assets from external partners
  • Support program strategy efforts which may include conducting research, compiling program results, supporting pitch or other business development documentation, creating and maintaining product roadmaps, creating IT project requests, etc
  • Work closely with ADT Canopy PMO to ensure timely project updates, milestone completion and partner/ADT stakeholder engagement
  • 5-7 years’ experience in campaign/brand planning, go-to-market process planning and project management
  • Experience working on a subscription-based brand and/or a technology-focused product brand
  • Dual experience developing strategic plans while also executing tactical components
  • Strong project management and analytical experience
  • Experience leading and managing cross-functionally in matrix-managed organizations and experience guiding advertising agencies and other Marketing vendors
  • Retail and/or e-commerce experience and experience with consumer electronics, technology or start-up brands a plus
  • Knowledge of the marketing campaign planning process and how to drive cross-functional teams from strategic ideation to execution
  • Ability to lead multi-level cross-functional teams with the with an internal partner-as-client approach
  • Knowledge of general Marketing –to-Sales funnel (awareness -> targeted activity -> lead generation -> sales opportunity -> closed sale -> new customer -> existing customer) and ability to develop strategic plans to drive this funnel and translate funnel requirements to peer teams to enable their own deliverables (i.e. Marcom or Sales)
  • Familiarity with product life cycle planning and the ability to gauge market/customer needs, prioritize needs for Product Solutions team, support product trials and develop product launch plans
  • Comfort with and ability to learn, speak, demonstrate and write about technical products and platform technology solutions
17

Outbound Manager for DC Resume Examples & Samples

  • Assumes responsibility for the measurement and effectiveness of all DC processes. Provides timely, accurate and complete reports on the operating condition of the DC as required (quality assurance reports/posting, incentives, etc)
  • Tracks and resolves problems involving damaged goods, incorrect orders, and missing goods
  • Assists in developing policies and procedures for DC operations
  • Makes recommendations for equipment purchases and capital improvements
  • Ensures that materials are rotated and stored properly
  • Assumes responsibility for the maintenance of the facility. Ensures that both the inside and outside of the facility is clean and orderly
  • Works to develop and maintain productive business relations with vendors, suppliers, and shippers
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures
  • Continually enforces productivity standards. Discusses areas needing improvement
  • Assigns and coordinates personnel, scheduling to ensure workload is done efficiently. Keeps shift properly staffed keeping in mind vacation requests, leaves, etc
  • Plans time on warehouse floor with employees to achieve a positive presence in the facility
  • Conducts performance appraisals and reviews pay adjustments. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed
  • Works with Human Resources to schedule Interviews, hiring, training and managing discipline issues as necessary
  • Approves E-Time/Payroll records. Tracks attendance on all hourly employees
  • Works with local IT group to maintain acceptable technological standards
  • Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location
  • Promotes goodwill and a positive image of the Company
  • Late loads, low warehouse out of stocks, billed not received, mispicks and quality assurance issues are carefully tracked and resolved
  • Machinery, equipment, and systems are in good working condition and preventive maintenance is performed as scheduled
  • Department personnel are effective, efficient, and optimally utilized
  • Management is informed of area activities and of any significant problems
  • Must have strong knowledge of all warehouse procedures and Bakco functions
  • Knowledge of budgeting, supply contracts, and shipping requirements
  • Five or more years of related experience, with at least two or more years of supervisory experience
  • Able to organize, coordinate, and direct team activities
  • Strong communication skills and ability to motivate
  • Must be flexible
  • Must be proficient in Microsoft Office Applications, Word, Excel, PowerPoint
  • Ability to understand Accounting, HR and Payroll activities/practices
18

Inbound / Outbound Manager Resume Examples & Samples

  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
  • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
  • Good organization skills with attention to detail
19

Outbound Manager Internal Resume Examples & Samples

  • Ensure that the daily business goals are executed with zero tolerance for failure
  • Ensure the organization and effectiveness of the order desk
  • Communicate effectively with Customer Service to facilitate order issues
  • Ensure all performance evaluations and corrective actions are consistent with company policy, administered fairly, and are crafted for personal development
  • Maintain a safe, clean, and organized warehouse
  • Develop and grow future leaders in the company
  • Ensure that established procedures are followed consistently
  • Assist in performing routine maintenance on electronic and mechanical hardware
  • Other duties and responsibilities may be assigned or required to complete daily job tasks
20

Outbound Manager Resume Examples & Samples

  • Assume accountability for achieving department safety, productivity and quality goals
  • Set the tone in the department for delivering exceptional customer service
  • Ensure department processes and techniques are up-to-date and effective
  • Manage flow and exception handling of product to ensure accurate inventory records
  • Manage heavy workload in fast-paced environment
  • Identify, communicate and solve department problems
  • Identify and communicate problem shipments
  • Partner with various departments to resolve processing and shipping issues
  • Effectively lead a team of associates to achieve productivity and accuracy goals
  • Ensure packaging/shipping processes and techniques are maintained to ensure consistency and providing our customers superior service
  • Maintain high level of safety awareness
  • Remain professional, fair and consistent in interacting with the NMD team
  • Actively support team concepts and effectively communicate with team members
  • Interact and partner with team, peers and leaders to achieve overall site success
  • Fully understand how department performance affects site-wide goal attainment
  • Identify and correct performance and behavior concerns; give and receive constructive performance feedback
  • Multitask and prioritize in order to manage a heavy workload with ease
  • Other tasks as required to meet team goals
  • Ability to pass background screening, which includes credit
  • At least 2 years’ experience in a Packing/Shipping Distribution Fulfillment environment
  • 3 – 5 years’ experience in Supervisory or Management role
  • Successful leadership track record of achieving results through others
  • Great organizational skills with the ability to multi-task
  • Intermediate to advanced knowledge of MS Office Suite programs
  • College degree is preferred; combination of education and experience will be considered
  • Advanced problem-solving experience
  • Excellent, timely and professional interpersonal communication skill
  • Lifting Objects weighing up to 25lbs from the floor to over-head level
  • Lift objects weighing up to 45lbs from the floor to waist
  • Continuous/frequent walking or standing for long periods of time
  • Continuous/frequent pushing or pulling heavy carts – up to 50lbs
21

Outbound Manager Resume Examples & Samples

  • Provide project supervision, and reporting on department based projects for use across all IBI impacted departments
  • Produce data, analysis and verification in a timely and accurate manner
  • Effectively and independently communicate with all levels of management and staff to understand requirements, identify stakeholders and convey findings
  • Takes initiative routinely using good judgment when dealing with confidential information
  • Independently recognize possible areas of concern when reviewing data
  • Recognize key process information that impact departments within IBI, specifically the credit department
  • Recognize the needs of the organization and effectively communicate the requirements in order to bring projects to a successful on time close
  • Locating data sources required to provide verification to Management
  • Work with large volumes of data in an efficient and effective manner
  • Provide data interdepartmentally that provides feedback to other divisions highlighting areas impacting the Credit, Collection, and Risk division’s responsibilities to the organization
  • Supervise the department administrative assistant
  • Post-secondary degree (prefer degree in Business or Computer Information Systems)
22

Outbound Manager Resume Examples & Samples

  • Locate data sources required to provide verification to Management
  • Previous leadership experience in a Distribution/Warehouse environment
  • Experience creating and maintaining a positive work environment
  • Experience developing/measuring performance metrics to drive change
23

Digital Demand Group Manager Outbound Resume Examples & Samples

  • Identify, recruit and develop world class BDCs, providing an exceptional talent pool for career progression within Oracle
  • Build strong business relationships with all stakeholders (In-country Sales Reps, Sales Managers, Territory Managers, Marketing Managers, and Country Managers) to deliver company goals, vision and strategy
  • Drive the use of omni-channel communication to the potential customer, using chat, social media, web-based tools & outbound calling
  • A change-agent, able to lead and motivate a team in a digital transformation world
  • Tech savvy, keeping up with online trends, tactics and tools
  • A passionate leader, able to inspire others to greatness
24

Outbound Assistant Manager Resume Examples & Samples

  • Previously managed a Case Pick or Repack (pickmod) team
  • Exposure to lean six sigma
  • Supervised at team of 20 or more associates
  • Has managed leads