Rooms Division Manager Resume Samples
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Rooms Division Manager Resume Samples
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VS
V Sipes
Valentin
Sipes
637 Damian Station
Chicago
IL
+1 (555) 171 4328
637 Damian Station
Chicago
IL
Phone
p
+1 (555) 171 4328
Experience
Experience
Detroit, MI
Rooms Division Manager
Detroit, MI
Ryan-Kuvalis
Detroit, MI
Rooms Division Manager
- Flexibility to respond to a range of different work situations
- Performs all duties at the Front Desk as necessary
- Manage the departmental budget
- Develops friendly relationships with guests throughout their stay with the aim of gaining their loyalty
- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
- Ensures that every colleague within the Rooms Division has a clear Individual Development Plan documented in his annual appraisal and the same is followed during the course of the year
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed
present
Philadelphia, PA
Rooms Division Manager
Philadelphia, PA
O'Reilly LLC
present
Philadelphia, PA
Rooms Division Manager
present
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
- Familiar with Property Management Systems
- Develops employees' motivation and team spirit by creating a good working atmosphere
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence
- Assist guests regarding hotel facilities in an informative and helpful way
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Adelphi University
Bachelor’s Degree in Business Administration
Skills
Skills
- Good overall knowledge of the hospitality field and the management of a hotel
- Ability to work under pressure
- Able to cope with difficult situations under pressure
- Excellent management, communication, diplomacy and interpersonal skills
- Produces Quality Work
- A Strong commercial/business sense and demonstration of sales capabilities
- Excellent leadership skills, inter-personal, and communication skills
- Excellent grooming standards
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
- IT proficiency
6 Rooms Division Manager resume templates
Read our complete resume writing guides
1
Rooms Division Manager Resume Examples & Samples
- Diploma, degree or masters in hospitality
- 5-10 years of professional experience in a diverse cross section of hotel department operations, specifically Front Office Management
- Recognized management skills in a unionized environment (preferably New York City)
- Computer literate (Windows environment), PMS, TARS and with an interest and aptitude for learning new technologies
- Languages: Fluency in English a must, French would be a plus
- Excellent management, communication, diplomacy and interpersonal skills
- Ability to analyze and anticipate
- Able to cope with difficult situations under pressure
- Good overall knowledge of the hospitality field and the management of a hotel
2
Rooms Division Manager Resume Examples & Samples
- Oversee the entire Front Office operation while on duty and maintain high standards of service at all times
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Monitor the appearance, standards, and performance of the Front Office Team Members
- Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Conduct daily pre shift meetings
- Assist with staff performance issues in compliance with company policies and procedures
- Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
- Establish and build relationships with guests to ensure all service expectations are exceeded
- Ensure all team members comply with company safety policies, procedures and guidelines
3
Rooms Division Manager Resume Examples & Samples
- Supervise day-to-day Front Office and HKG operations
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Maximize sales revenues through up-selling and marketing program
- Fluency in Japanese and English
- A Strong commercial/business sense and demonstration of sales capabilities
- Excellent leadership skills, inter-personal, and communication skills
4
Rooms Division Manager Resume Examples & Samples
- Takes part in or validates recruitments
- Organises the welcome and integration of new employees
- Prepares and/or checks work schedules in line with activity forecasts
- Draws up the training plan and follows up implementation
- Applies labour legislation
5
Rooms Division Manager Resume Examples & Samples
- Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
- Ensure staffing levels cover business demands
- Recruit, manage, train and develop the Room Division team
- Contribute to succession planning within the hotel and company
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Proficient in property management systems
- Ensure the department adhere to Hilton policies and procedures
- Ensure competence of HHonors loyalty programme and ensure compliance
- Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
- Strong leadership skills to manage and motivate the team
- Good financial awareness
- Degree in related field
6
Rooms Division Manager Resume Examples & Samples
- Hotel management education
- Management experience in both Housekeeping as Front Office, minimum of 3 years
- Please ensure that you are permitted to work in the Netherlands beforeapplying online
- Produces Quality Work
- Achieves Results
- Promotes Teamwork and Collaboration
- Communicates Effectively
- Shows Initiative and Resourcefulness
- Focuses on Customers
- Living Hyatt’s Values
7
Rooms Division Manager Resume Examples & Samples
- Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environmental commitments, overseeing the health, safety and security of our guests and colleagues
- 4 years previous experience in a luxury hotel environment at a senior Rooms Division leadership level
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
8
Rooms Division Manager Resume Examples & Samples
- 3 years rooms’ management experience
- 1-3 years of experience supervising others
- The ability to diplomatically cope with stressful situations
9
Rooms Division Manager Resume Examples & Samples
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
10
Rooms Division Manager Resume Examples & Samples
- Previous experience of working in a similar standard operation, with a proven track record of delivering results
- You will need a passion for hospitality, exceptional customer service, great quality, customers and people
- You must be able to demonstrate an ability to manage a team by coaching, developing and motivating others
- Experience of developing teams to their full potential
- A strong, ambitious individual, looking for a challenge, driven by 100% customer satisfaction
- Open minded and flexible with the ability to innovate at all times
- Be a team player with the desire to develop yourself and those around you
- Adaptable in their approach and able to work in a fast changing environment
- Have a broad level of experience with a focus on Hospitality
- To be the personality and champion of the Rooms department
- Operational experience in a variety of concepts / brands
- Creative team builder & leader
- Customer centric
- Not afraid of hard work and the ability to be hands on
11
Rooms Division Manager Resume Examples & Samples
- Activities effort for onsite Marriott International and MVW guests
- Room inspections and courtesy visit program -- participate
- Lobby ambassador on heavy turn days
- Pre-Arrival process for APC members
- Recognition and 1 to 1's with APC members
- All MVCI commitments for Governance of the Resort as per the BMS, and MI agreements
- Member cocktail party in Surfers Paradise, including Q and A
- Communication and Cooperation with the MI Director of Rooms Operations to share common interests, issues and goals
