Night Audit Resume Samples

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SO
S O'Connell
Schuyler
O'Connell
83584 Hintz Mission
San Francisco
CA
+1 (555) 740 2628
83584 Hintz Mission
San Francisco
CA
Phone
p +1 (555) 740 2628
Experience Experience
Los Angeles, CA
Night Audit
Los Angeles, CA
Friesen, Borer and Langosh
Los Angeles, CA
Night Audit
  • Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor
  • This position will work closely with Breckenridge Emergency Services assisting with guest emergencies and evacuations during night time hours
  • Make corrections and adjustments and handle all computer problems that might occur throughout the shift
  • Assist in all night audit paper work
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
  • Facilitate guest check-in and check-out and provide general information according to the Brand Standards set by our property and Vail Resorts
  • Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
Chicago, IL
Night Audit Agent
Chicago, IL
Denesik, Adams and Haag
Chicago, IL
Night Audit Agent
  • Preparation of daily reports and distribution as directed
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Epitome and drop tape nightly
  • Handling Express checkouts ensuring their completion
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue
  • Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails
present
Philadelphia, PA
Night Audit Manager
Philadelphia, PA
King, Russel and Hammes
present
Philadelphia, PA
Night Audit Manager
present
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Perform other duties as requested by management
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Performs all duties at the Front Desk as necessary
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc
Education Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Duke University
Bachelor’s Degree in Hospitality
Skills Skills
  • The ability to work independently with professionalism while maintaining a focus on quality and customer service
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers
  • Ability to deal professionally, courteously and tactfully with the public and coworkers
  • Ability to maintain a positive and professional attitude when handling all situations
  • Strong attention to detail
  • Ability to work a flexible schedule including holidays and weekends
  • Strong verbal, written and interpersonal skills
  • General accounting knowledge
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Microsoft Office and LMS knowledge
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12 Night Audit resume templates

1

Night Audit Resume Examples & Samples

  • Applicant must be able to valet guest vehicles and provide luggage assistance
  • Facilitate guest check-in and check-out and provide general information at our AAA Four Diamond Hotel
  • Candidates with prior guest service experience in a fast paced environment preferred
  • High school diploma or equivalent - College Degree - preferred
  • Valid driver's license - required
  • MS Office proficiency - required
  • Able to communicate effectively in English, both written and verbal
  • Proficient on property management systems (SMS, PMS, LMS) - preferred
2

Night Audit Village Resume Examples & Samples

  • High school diploma or equivalent required
  • Able to communicate effectively in English (both written and verbal)
  • Guest service experience required
  • At least 1 year experience in customer-related position
3

Night Audit Resume Examples & Samples

  • Complete all additional projects and tasks given by management
  • Complete newspaper deliveries and wake up calls
  • Complete drives for guests on the overnight shift when no bellman is available
  • Ability to sustain composure at all times and remain calm during difficult situations
  • Complies with all resort policies, procedures and standards of operation
  • High level of proficiency with Microsoft word, excel and general computer literacy
  • Other duties as assigned
4

Night Audit Resume Examples & Samples

  • Check-in guests at the front desk, confirming and entering appropriate information by asking for an ID and credit card
  • Check guests out, and ensure billing is correct
  • Solicit guest comment cards at every opportunity
  • Take payments, post charges, enter amounts into computer, and balance accounts at the end of each shift
  • Answer a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes
  • Be knowledgeable about the Grand Summit, Silverado, Sundial, and Double Tree hotel amenities and lay-out
  • Must be willing to work weekends and holidays
  • Cross-train with other departments and be able to cover shifts (as necessary)
  • Basic typing skills with computer data entry experience desirable
  • Basic reading, spelling, and math skills
  • Able to deal courteously and efficiently with customers and other company personnel
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area
5

Night Audit Resume Examples & Samples

  • Ensure standard of the day are posted and adhered to
  • At least 2 years previous customer service preferred, hotel experience - preferred
  • Valid US Drivers License and satisfactory driving record - required
  • At least 21 years old - required
6

Night Audit Resume Examples & Samples

  • Relay guest maintenance requests through Maintenance Connection, and follow up with guest after 20 minutes
  • Relay guest housekeeping requests by calling the Housekeeping department, and follow up with the guest after 20 minutes
  • Answer the switchboard within 3 rings, and transfer calls to appropriate department or person
7

Mgr-night Audit Resume Examples & Samples

  • Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information
  • Manages time well and possesses strong organizational skills
  • Uses problem solving methodology for decision making and follow up
  • Makes collections calls if necessary
8

Night Audit Resume Examples & Samples

  • Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel
  • Well developed communication and customer relations skills
  • European VISA, legal right to work in Italy
  • Fluent speaking: Italian and English
9

Night Audit Resume Examples & Samples

  • Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
  • File paid invoices in night audit packs
  • File registration cards in suite number order
10

Night Audit Resume Examples & Samples

  • Handling cash transactions and posting guest room charges. Nightly closing and balancing of all shift reports and daily posting transactions
  • Prepare and distribute Daily Summary Report (DSR)
  • Book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay
  • Responsible for key control. Answering all incoming telephone calls and taking messages
  • Minimum one year experience in similar position of night auditor or hotel experience strongly preferred
11

Night Audit Resume Examples & Samples

  • Previous Hotel Front Desk experience preferred
  • Strong communication, computer and problem resolution skills are required
  • Candidates must have the ability to work independently
  • Caring for guests and associates is the focus of our hotel and company
  • Be able to stand for long periods of time
12

Night Audit Resume Examples & Samples

  • Auditing all charges and postings and correcting work as necessary
  • Reconciling daily activity and closing all accounts in preparation for the new business day
  • Processing, formatting and distributing daily reports
  • Checking guests in and out of the hotel in a efficient, courteous and professional manner
  • Responding to guest needs in a timely manner
  • Listening and responding to guest inquiries using a positive, clear speaking voice
  • Must have an operational knowledge of Microsoft Office Suite
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must be willing and have the ability to work overnight shifts
13

Night Audit Resume Examples & Samples

  • Excellent communication skills required
  • Previous guest service experience is required
  • Previous Front Office/Night Audit/Hotel experience a plus
  • Previous cash handling experience preferred
  • Must have the ability to stand for long periods of time and work independently with limited supervision
14

Night Audit Resume Examples & Samples

  • Check for any group arrivals
  • Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up
  • Own all guest requests and ensure they are followed up within 15 minutes of the request
  • Follow up with a phone call
  • Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use
  • Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary
  • Ensure all rooms are filed under the correct room number and name
  • Ensure emergency reports are printed and filed correctly
  • Deliver amenities, luggage assist, maintenance duties
  • Responsible for handling a cash bank, signing in and out
  • Must follow division resort grooming standards
15

Evening & Night Audit Guest Experience Agent Resume Examples & Samples

  • Hospitality or College Degree preferred
  • Must be able to work a flexible schedule, including overnights, weekends and holidays
  • Proficient in basic computer skills
  • Must work well handling a high volume of calls
  • Customer service experience preferred
  • Desire to grow in Hospitality
  • Previous F&B experience preferred
16

Night Audit Resume Examples & Samples

  • Comfortable working with minimal supervision
  • Ability to stand for long periods of time
  • Prior hospitality experience preferred
  • Prior accounting experience preferred
  • Must be able to work overnights shifts, weekends and holidays
  • This position works four (4) ten (10) hour shifts
  • This position will assist with some of the Hotel Assistant Manager responsibilities on two shifts per week
17

Night Audit Resume Examples & Samples

  • Refined verbal and written communications skills
  • Ability to use computers
  • Must be available for overnight shifts
18

Night Audit Resume Examples & Samples

  • 2+ years’ experience in customer service or hospitality
  • Excellent communication and math skills
  • Ability to learn computer functions and other on-the-job skills
19

Night Audit Manager Resume Examples & Samples

  • Responsible for maintaining the overall operation of the resort: Oversee the evening resort operations, including the night audit process, conduct daily resort and unit inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices. (30% time)
  • Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager. Make appropriate service recovery recommendations. (30% time)
  • Maintain positive associate relationships and build a "Count On Me" Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (25% time)
  • Performs other duties as needed. (5% time)
20

Night Audit Resume Examples & Samples

  • Ability to stand for extended periods of time - required
  • Ability to converse clearly and comfortably with many different types of people - required
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required
21

Night Audit Guest Services Agent Resume Examples & Samples

  • Perform all tasks of Night Audit Guest Services Agent including but not limited to; greet, check in and settle guest accounts with an engaging and personalized approach while following all department policies, procedures and service standards
  • Audit daily operations through overnight task list
  • Responsible for providing a seamless and exceptional guest arrival and departure experience
  • Adhere to Leading Quality Assurance Standards and Service Essentials for Guest Services Agent to ensure Guest Satisfaction Results
  • Act as an Ambassador for Fairmont Waterfront and the City of Vancouver creating memorable experiences for our guests and visitors
  • Provide knowledgeable information regarding hotel facilities and general city information
  • Ensure loyalty members and other VIPs receive special attention and recognition
  • Perform cashiering duties as required and follow all credit and cash out procedures
  • Take ownership of all guest inquiries, comments and feedback and follows up in a ambassadorial and efficient manner while adhering to feedback procedures
  • Adhere to standards of conduct, dress, hygiene, uniforms, appearance and posture
  • Participate in daily briefings
  • Participate in department and hotel initiatives
  • Adhere to H&S policies and procedures
  • Support and participate in Colleagues Engagement Survey action plans and departmental engagement development
  • Maintains a presence on the Reception Desk and throughout the lobby with welcoming smile and demeanor
  • Deal with all guests inquiries with efficiency
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma is an asset
22

Night Audit Resume Examples & Samples

  • Balance end of day transactions to ensure day has balanced, post room charges and taxes to guests accounts, prepare credit card work sheet to verify postings and close credit card transactions for the day, Verify all hotel paperwork is correct and balanced, Process no shows and close of day, Print various transactions related to in room entertainment, settle guest accounts with the ability to make good business decisions regarding discounts, process 95% occupancy reports and transactions
  • Remains current on room rates, room availability and emergency procedures
  • Assist reservations with charging of advance deposits, billing or other transactions as necessary for preparation of guest arrival
  • Assist in preparation of operational reports to be used by various departments throughout property
  • Check guests in and out of the Resort to Westin Brand Standards by using Lightspeed hotel management software, taking credit card details, arranging assistance with luggage, responding to special needs and other duties as required
  • Act as a “one stop shop” for guests to Westin Brand Standards by: answering the phones and directing calls as required, taking reservations, answering questions for guests both in house and soon to arrive, acting as a concierge, taking In Room Dining orders, arranging bell and valet assistance, arranging Housekeeping assistance, arranging Engineering assistance, inputting wake-up calls into Lightspeed, pulling wake-up call reports from Lightspeed, conducting wake-up calls, and other duties as assigned
  • Manage all aspects of the guests’ stay to Westin Brand Standard including solving problems guests have experienced and communicating the feedback to the Manager on Duty
  • Instinctively recognize personal events being celebrated by guests on property and arranges gifts and hand written cards to be delivered to the room
  • Always follows the Westin Brand Standards established to protect the safety of guests
  • Communicate with Associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Westin Brand Standards
  • Positively and professionally respond to manager/supervisor requests to complete tasks and other duties assigned in accordance to Westin Brand Standards
  • Embrace and apply The Westin Culture and Core Values in all work activities and interactions by actively participating in trainings, learning opportunities and other related Associate programs
  • Demonstrates Personal Excellence
  • Develops successful strategies
  • Creates the new and different
  • 1-2 years of previous Front Desk Agent/Night Audit experience in a full service property
  • Strong interpersonal and problem solving skills
  • Lightspeed and Micros experience beneficial
  • Starwood Experience Beneficial
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace
23

Guest Experience Rep / Night Audit Resume Examples & Samples

  • Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
  • Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
  • Operate the hotel key control system while strictly following all key safety & security procedures
  • Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
  • Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained
  • Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
  • Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services
  • Ensure lost-and-found items are treated with care, reported and stored according to company policies
  • Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
  • When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
  • Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents
  • Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities
  • Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals
  • Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc
  • Must work well under pressure and remain calm during stressful situations
24

Night Audit Resume Examples & Samples

  • Unload and load housekeeping carts with supplies
  • Clean the Hotel guest rooms and bathrooms
  • Maintain the cleanliness of the hotel public areas
  • Show them you CAN, show them you CARE; following all essential principles in the Little Red Book
25

Night Audit Resume Examples & Samples

  • Previous experience in a reception or hotel/resort environment
  • Ability to work a flexible roster, including nights, weekends and school holiday periods
  • Competent with computer systems (previous experience with Hirum preferable)
  • Genuine passion about customer service and exceeding customer expectations
26

Night Audit Manager Resume Examples & Samples

  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen attentively to understand requests
  • Oversee the completion of the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation
  • Verify that the auditors are swiping credit cards for authorization using electronic acceptance methods
  • Oversee the handling of cash and making change
  • Audit the balance of assigned house banks
  • Oversee the acceptance and recording of vouchers, traveler checks, and other forms of payment
  • The posting of charges to guest rooms and/or house accounts as needed
  • Promptly answer the telephone using positive and clear English communication
  • Input messages into the computer
  • Remain calm and alert, especially during emergency
  • Verify the closing of guest accounts at the time of check out
  • Ensure guest stay was enjoyable
  • Oversee the revenue audit function
  • Oversee the completion of audit, input information into general ledger system
  • Ensure the filing of paid invoices in night audit packs
  • Ensure the research and responds to charge inquiries on a timely basis
  • Ensure that copies of guest folios are sent in a timely basis via fax or mail
  • Provide safety deposit boxes for guests while adhering to operating procedures
  • Preform wake up calls as needed
  • Operate facsimile machine to send, receive and log incoming transmissions
  • Notify guests of incoming faxes using the message function on the computer
  • College degree, Accounting major
  • Certification of previous training in computers
  • Experience with computers, calculators or word processors
  • Ability to
  • O Input and access information into the computer
27

Night Audit Resume Examples & Samples

  • Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages
  • Communicating with other people
  • Handling objects, products and computer equipment
  • Bending, stooping, kneeling
28

Night Audit Resume Examples & Samples

  • To follow all specified procedures to audit the shift closing of all front office staff
  • To produce accurate and timely reports and correctly handle all cash transactions
  • To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
  • Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
  • Perform all Front Desk Agent functions as required
  • Responsible for checking in and out of hotel guests, creating walk- in and booking call-in reservations, answering hotel phone calls, answering general guest questions following brand standards
  • Assist housekeeping department with light stocking and cleaning as needed
  • Must be have clean MVR
  • Must be able to communicate verbally and written in English
  • Must adhere to Vail Resorts grooming standards
  • Must be willing to work overnight shift, holidays and weekends
  • 1 year supervisory experience
  • General accounting knowledge
29

Night Audit Resume Examples & Samples

  • Responsible for balancing and auditing for accurate room revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
  • Acts as hotel system liaison during night hours
  • Performs all Guest Service Representative functions as required, such as, booking room reservations, answering hotel phone calls and notifying guests of messages
  • Make responsible judgment calls on quest issues during the overnight shift
  • Make corrections and adjustments and handle all computer problems that might occur throughout the shift
  • Must have good trouble shooting skills
  • Answer routine questions from co-workers
  • Lead completion of daily tasks within the department or work unit
  • Interact with others when necessary to achieve desired outcomes
  • Must be a minimum of 18 years of age
  • Six months related experience and/or training preferred; or equivalent combination of education and experience
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Must be able to read and write in English and have good verbal communicating skills
  • Basic math skills such as adding, subtracting, fractions, decimals, percentages etc
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  • While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals
  • The noise level in the work environment is loud
  • Exposure to bright lighting
  • Exposure to unrestricted second-hand smoke
30

Night Audit Resume Examples & Samples

  • College Degree preferred (Front Desk Supervisor)
  • Ability to communicate clearly, effectively, and pleasantly in English
  • Basic Computer Skills required; type at least 45 wpm
  • Basic mathematical skills and ability to make accurate mathematical calculations using a calculator
  • Ability to stand for extended periods of time
  • Excellent customer service and communication skills
  • Minimum 1 year hospitality or customer service experience required
  • Minimum 1 year previous front desk and/or reservations experience preferred
  • Minimum 2 years previous supervisory experience required (Front Desk Supervisor only )
  • Must possess and consistently demonstrate all “skills” listed below
  • Maintain complete knowledge of
31

Night Audit Resume Examples & Samples

  • Run all reports as required for Food and Beverage audit
  • Follow safety and emergency procedures
  • Be familiar with all policies and house rules
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers
  • Solicits customer feedback to improve service
  • Ability to interpret and perform basic math functions
  • Walk less than 2/3 of the time
32

Night Audit Resume Examples & Samples

  • Processing, formatting and distributing daily reports for multiple divisions
  • Interacting with colleagues in a professional manner and assisting other departments throughout the hotel
  • Resolving all guest concerns and compliments in a professional, timely and courteous manner
  • · Must have an open schedule that includes overnight shifts on the weekends and holidays
  • · Prior hotel experience is preferred
33

Night Audit Agent Resume Examples & Samples

  • Handling Express checkouts ensuring their completion
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
  • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
  • Maintain Four Diamond Standards of guest service
  • Proper phone etiquette; answering the phone with a smile in your voice
  • Familiarity with parking validation procedures and Good Night’s Rest Policy
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Be pleasant, smile and greet all guests, using surnames when obtained
  • Deliver personalized, memorable guest experiences by utilizing the Power of One
  • Perform other duties | special projects as assigned by Front Office Management
  • Must have strong communication, computer and organizational skills
  • Prior guest service and problem solving experience required, preferably hotel front office experience
  • Prior cash handling experience required
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
34

Night Audit Resume Examples & Samples

  • Previous hotel front office experience preferred
  • Previous consistent customer service experience required
  • Must have excellent communication skills and organization skills
  • This position requires a considerable amount of standing
  • Overnight availability is a requirement
  • Weekends and Holidays at times are required
35

Night Audit Resume Examples & Samples

  • Previous Hotel experience preferred
  • Experience with OPERA preferred
  • Shift includes 3 overnights and covering during vacations and other requested time off
36

Night Audit Resume Examples & Samples

  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Opera and drop tape nightly
  • Balancing of daily postings and revenue
  • Documenting errors made by cash handling auditors
  • Ensuring nightly transmission of credit cards through Opera
  • To be thoroughly acquainted with Ideal Services duties
  • Be familiar with emergency procedures and Alarm System in the Ideal Services department
  • To be thoroughly knowledgeable of all Front Office and Ideal Services Moments of Service scenarios, and execute to standard
  • Be familiar with all systems and equipments as related to the Front Office (Opera, GoConcierge, Synergy, SALTO, Push to Talk Radios, ISD Firepanel)
  • Minimum 1 year customer service experience required, preferably in a hotel/resort environment. Candidates with previous front office experience will be given primary consideration
  • Previous cash handling experience required
  • Ability to think clearly, quickly and make concise decisions with strong problem solving skills
  • Developed computer proficiencies, OPERA experience a plus
  • Strong organizational skills with the ability to multi-task in a fast paced environment
  • Must be able to work a variety of shifts, including weekends and holidays
  • Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
37

Night Audit Manager Resume Examples & Samples

  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
  • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
  • Supervise hourly associates during the night audit shift
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
  • 3-5 years experience in a night audit position, in a full service establishment preferred
  • 3-5 years hospitality industry experience preferred
38

Night Audit Manager Resume Examples & Samples

  • Check guests in and out
  • Handle and take reservations
  • Handle guest’s special requests and customer complaints during shift
  • Perform all other front desk duties and responsibilities
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc
  • Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline
  • Prepare, copy, and distribute reports as required
  • Handle special guest requests
  • Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, i.e.,
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
  • A minimum 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
  • Previous supervisory responsibilities preferred
  • Must be proficient in Windows, Company approved spreadsheets and word processing
  • Long hours sometimes required
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Participate in M.O.D. coverage as required
  • Maintain high standards of personal appearance and grooming, which include wearing nametags
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
39

Night Audit Manager Resume Examples & Samples

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
40

Night Audit Resume Examples & Samples

  • Willing to work alone
  • Ensure all guests are safe and interact with guests as needed
  • Check-in guests, answer questions, and make basic food orders
  • Shift runs from 11pm-7am
41

Night Audit Resume Examples & Samples

  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner
  • Responsible to maintain the security of cash, credit card transactions, and guest information
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
  • Comply with federal, state and local laws regarding health, safety, and alcohol services
  • One year of previous hotel experience, or retail customer service preferred
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem solving, reasoning, motivating, organizational and training abilities preferred
  • Will be required to obtain a ServSafe certification
  • Valid driver’s license required
42

Night Audit Resume Examples & Samples

  • Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, providing wake-up calls, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
  • Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Opera, Lodgenet, Micros, Protobase)
  • Post and verify that room tax have been run on all occupied rooms; check and balance all food and beverage systems
  • Complete all Night Audit procedures such as cash reconciliation and DSTAT
  • Receives and resolves guest’s complaints and provides information within scope of authority
  • Completes shift checklist
  • Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
  • Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
  • Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy
  • Check arrival details for next day and assign rooms appropriately
43

Night Audit Resume Examples & Samples

  • Strong guest service focus
  • Previous accounting experience preferred
  • Ability to accomplish necessary tasks on the computer
  • Previous experience with hotel PMS software preferred
  • Excel Experience
  • Pleasant personality
  • Ability to work in a busy environment with high volume of guest traffic
  • Needs to possess the ability to work as part of a team
  • Needs to be able to work Night Shifts as this is a Night Audit position, also week nights, weekends, holidays and special events
  • Must be at least 18 years of age to be considered for this position
44

Night Audit Resume Examples & Samples

  • Be part of a cohesive team with opportunities to build a successful career
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
45

Night Audit Resume Examples & Samples

  • To be thoroughly acquainted with all check-in procedures and policies
  • To be thoroughly acquainted with all check-out procedures and policies
  • To be thoroughly acquainted with the AM and PM checklist
  • Be familiar with the Phone and Alarm System in the PBX department
  • To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios
  • Be familiar with all systems and equipments as related to the Front Desk
  • Be familiar with all hotel rate plans and rate codes
  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
  • Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club)
  • To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing)
  • Understand the importance of our Medallia scores
  • Understand all Moments of Service for PBX, Guest Services and Front Desk
  • Maintain 4-Star/4–Diamond Standards of guest service
  • Assist in all night audit paper work
  • Complete the overnight checklist
  • Print out folios for guest departing the next morning
  • Keep in close contact with LP during the night if there are any guest situations
  • Ability to stand for prolonged periods of time
  • This position requires working overnight shift
  • Knowledge of Printer, Copier/Fax Machine, Radio, Nextel
  • Must have strong computer skills (Synergy, Nucleus, Epitome, Vision, and Microsoft Office, preferred)