Manager, Training & Development Resume Samples

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EL
E Leannon
Eda
Leannon
742 Flatley Trafficway
Chicago
IL
+1 (555) 450 0919
742 Flatley Trafficway
Chicago
IL
Phone
p +1 (555) 450 0919
Experience Experience
Phoenix, AZ
Manager Training & Development
Phoenix, AZ
Hintz-Hoppe
Phoenix, AZ
Manager Training & Development
  • Support training material development working with a Training Advisor to provide Subject Matter Experts for development projects
  • Manages development, delivery and evaluation of training programs and materials
  • Manages and develops training staff
  • Evaluate the effectiveness of learning and development programs, providing direction for content, delivery and facilitation
  • Monitor operating budget and forecast spending for craft areas, focus on internalizing training delivery to reduce costs. Monitor OCS expenses for group of technical instructors
  • Oversee and manage the “R” Learning system and continue to use technology to deliver and track training solutions
  • Assess, select and manage vendor relationships
Chicago, IL
Manager, Training & Development
Chicago, IL
Klein, Harvey and Champlin
Chicago, IL
Manager, Training & Development
  • Design a training calendar based on the employee development plan (EDP) designed by OD team and ensure timely publishing and adherence to the training calendar
  • Design and manage the annual L&D budget by estimating and forecasting entire L&D cost including content providers, external trainers and vendors
  • Strive towards building a culture of continuous learning at SBIC and ensure employee engagement towards L&D initiatives
  • Lead and manage programs for coaching and mentoring modules aimed at all levels in SBIC
  • Lead the design and ongoing review of learning and development architecture for SBIC aligned to overall HR and business strategy
  • Oversee the implementation and evaluation of training materials
  • Knowledge of standard curriculum development tools, including, but not limited to
present
Los Angeles, CA
Senior Manager, Training & Development
Los Angeles, CA
Schowalter, Olson and Miller
present
Los Angeles, CA
Senior Manager, Training & Development
present
  • Manage and facilitates continuous learning and development for Gearhead teams
  • Suggests methods to improve area operations, efficiency and service t
  • Participate in client meetings to help target client objectives, provide product, system, and sales expertise
  • Other special projects as assigned by management
  • Demonstrated success in working a team environment with changing priorities
  • Manage vendor partnerships to coordinate on-going technical and professional training
  • Working closely with SFE Operation and CRM team to ensure collaborative efficiency
Education Education
Bachelor’s Degree in Education
Bachelor’s Degree in Education
New York University
Bachelor’s Degree in Education
Skills Skills
  • Ability to maintain confidentiality, follow instructions and possess an attention to detail and ability to work accurately
  • Strong organizational skills, detail oriented with the ability to handle multiple priorities concurrently
  • Strong working knowledge of the marketing programs and concepts
  • Industry Knowledge and Functional Knowledge
  • Develop continued and on-going learning and knowledge transfer to ensure sustainability of training and changes in policy and processing rules
  • Strong attention to detail and organization
  • Knowledge of Microsoft Office Products (Word, Excel, Outlook) and possess ability to navigate and use other web-based systems as necessary
  • Able to work independently; strong analytic skills
  • Excellent communication skills, both verbal and written in addition to strong interpersonal skills
  • Strong project management skills
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15 Manager, Training & Development resume templates

1

Manager, Training & Development Resume Examples & Samples

  • Partner with clients to conduct a performance analysis to discover and analyze performance gaps; plan for future improvements, design and develop solutions to close performance gaps
  • Design and develop learning interventions that support performance objectives of the organization. Solutions may include
  • Instructor led programs
  • Role plays
  • Simulations
  • Activities and job aids
  • Deliver learning interventions that both engage the learner and produce desired outcomes using various learning delivery mechanisms/options and selected methodologies that could include a combination of lectures, role plays, simulations, technology-delivered training or e-learning, learning technology support tools, etc
  • Monitor effectiveness of learning interventions by gathering data to answer specific questions regarding the value or impact of learning and performance solutions; focus on the impact of individual programs and creating overall measures of system effectiveness; leverage findings to increase effectiveness and obtain desired results
2

Senior Manager, Training & Development Resume Examples & Samples

  • Apply strong knowledge in instructional design and project management to lead training initiatives and develop effective training solutions that support business goals
  • Design, create, and develop learning interventions that support performance objectives of the organization including instructor led programs, e-learning, simulations, activities and job aids
  • Participate in client meetings to help target client objectives, provide product, system, and sales expertise
  • Monitor effectiveness of learning interventions by gathering data to answer specific questions regarding the value or impact of learning and performance solutions; focusing on the impact of individual programs and creating overall measures of system effectiveness; leverage findings to increase effectiveness and obtain desired results
3

Senior Manager, Training & Development Resume Examples & Samples

  • Analytical Thinking (In-depth)
  • Business Acumen (in-depth)
  • Business Valuation (Working)
  • Conflict Management & Resolution (Working)
  • Environmental Understanding (Working)
  • Financial Understanding (In-depth)
  • Problem Solving (In-depth)
  • Risk Management (In-depth)
  • Operational Effectiveness (Working)
  • Information Management (Working)
  • Negotiation (Working)
  • Market and Strategy Planning (Basic)
  • Managerial and Change Leadership (In-depth)
  • Environmental Awareness (In-depth)
  • Customer Communication Skills (Working)
  • Sales and Service (In-depth)
  • Commercial Financing (Lending) Product Knowledge (In-depth)
  • Credit Risk Management (In-depth)
  • Industry, Franchising, Agriculture and Aboriginal Programs (In-depth)
  • In-depth Commercial Credit Qualified with Commercial Discretionary Limits of minimum $3.0MM and a maximum of $10.0MM
  • In-depth understanding of Commercial Products, Commercial Lending Process, credit risk related Corporate Policy, Corporate Standards and Commercial Lending Policies, supporting processes and technology
  • Real estate qualifications (DREAM)
  • Post-Secondary Education
  • Credit Adjudication Experience
  • 5-7 Years Banking Experience
4

Manager, Training & Development Resume Examples & Samples

  • Coaching and mentoring skills, facilitation, consulting, coaching, program development and management skills
  • Confident, articulate and clear communication skills with all level of employees
  • Confidant public speaker
  • Knowledge of management development program delivery
  • Knowledge of principles of organizational development & organizational effectiveness
  • Leverage Knowledge Management to drive new training content & methodologies
  • Transition & Change Management
  • Lead the transition of L&D function to SBIC by ensuring migration of processes, systems, vendors. Develop in-house capability for managing the department effectively
  • Design a robust communication strategy for L&D transition and work closely with internal communication team for delivery
  • Lead the design and ongoing review of learning and development architecture for SBIC aligned to overall HR and business strategy
  • Liaison with function leaders within organization to ascertain functional training needs as per the organizational goals & direction
  • Drive the training need analysis for needs in functional, behavioral and leadership areas across all functions
  • Design and manage the annual L&D budget by estimating and forecasting entire L&D cost including content providers, external trainers and vendors
  • Ensure development of relevant and effective online content for e learning modules and manage the ongoing content review and relationship with content development vendors
  • Develops and deploy SBIC signature training programs
  • Keep abreast with market best practices on L&D and develop a holistic approach towards L&D framework design through a blend of non-conventional modes of training such as gamifications, external workshops, seminars etc. along with conventional class room training, e learnings and job rotations etc
  • Drive the new hire orientation and new employee assimilation programs to ensure seamless joining experience for employees
  • Design a training calendar based on the employee development plan (EDP) designed by OD team and ensure timely publishing and adherence to the training calendar
  • Ensure development of training programs for ongoing business needs using robust principles of instructional design
  • Ensure all learning activities and materials meet with relevant organisational and statutory policies, including health and safety, employment and equality laws
  • Lead and manage programs for coaching and mentoring modules aimed at all levels in SBIC
  • Work directly with business leaders and external subject matter experts to devise creative and innovative ways of learning and evaluate the outcomes
  • Support the other functional teams in designing and hosting the learning content on the L&D platform. manage mandatory trainings and monitoring of the training compliances
  • Strive towards building a culture of continuous learning at SBIC and ensure employee engagement towards L&D initiatives
  • Focus on learning effectiveness by leveraging a suitable framework to understand the effectiveness and ongoing improvement of learning content
  • Manage L&D Partners and vendor relationships with constant focus on driving efficiencies in the length and breadth of solutions
  • Develop a good external network to stay updated with good L&D best practices, be a part of forums like Association for Talent Development (ATD)
  • Represent SBI Card Learning Practices at external forums and create visibility for SBI Card Talent Development practices
  • Ability to objectively analyze current practices, identify improvement opportunities, and lead the implementation and change/transition scenarios
  • ISTD Diploma or equivalent certification in learning and development
5

Manager Training & Development Resume Examples & Samples

  • Lead, manage, create, and execute training that meets the strategic needs of the business within the field leadership environment, inclusive of Distribution Centers and Stores
  • Oversee and participate in the design, development and delivery of training programs in a variety of subject areas, including new hire training, leadership training, customer service, management skills, and operational training
  • Ensure high quality training curriculum and instruction
  • Consult with line of business leaders in conjunction with HR Business Partners to identify performance needs for talent enhancement in relation to attainment of strategic business goals
  • Evaluate the effectiveness of learning and development programs, providing direction for content, delivery and facilitation
  • Assess, select and manage vendor relationships
  • Translate the identified needs into training design, development solutions to address performance gaps
  • Collaborate with colleagues and subject-matter experts to share best practices involving various learning programs, skills and technologies
  • Select appropriate instructional approaches, methods and delivery platforms, and tailor the mix of learning modalities to maximize learning opportunities
  • Facilitate group interactions such as meetings, seminars, workshops and team meetings, and lead classroom and distance-learning sessions
  • Oversee and manage the “R” Learning system and continue to use technology to deliver and track training solutions
  • Produce appropriate metrics and evaluations for Global Resource Center learning and development
  • Consistently seek out cutting edge training methodologies and best practices to implement
6

Section Manager Training & Development Resume Examples & Samples

  • Provide management/oversight for design & development of technical training materials to support jobs & functions at AMD Site Operations
  • Manage training staff to support Site Education and Development strategy
  • Work closely with Site management to continuously improve the training system and support processes to assure compliance with regulatory agencies
  • Evaluate trends and issues with productivity & quality at Site Operations; determine factors related to training and institute programs to address
  • Ensure training course materials are properly maintained, evaluated and retained
  • Provide project oversight for Training and Development projects to ensure timely completion and implementation
  • Responsible for training program development
  • Design of instructional materials and project coordination for operations education and development
  • Ensure that quality records are created and maintained according to approved processes
  • Write applicable operating procedures for area/function; maintain operating procedures
  • Provide audit support to internal and external auditors to meet compliance requirements
  • Generate / manage metrics to evaluate trends that will assist in the creation and implementation of improvement tools, interventions and/or process improvements
  • Manage CAPA activities affecting site training
  • Process improvements within function/area for the training system
7

Assistant Manager, Training & Development Resume Examples & Samples

  • Develop training materials/ modules for training partners and internal staff
  • Liaise with Business Development Managers/Sales Managers/ Tele Sales Team Leader where necessary to evaluate training needs, partners’ requirements on training related matters and recommend training interventions
  • Support Sales Managers by participating to join field-work activities with sales force (IS/ IO/DMTM and Banks sales staff) on a regular and periodic basis
8

Manager, Training & Development Resume Examples & Samples

  • Performs needs assessments of the types of training needed and recommends or develops the best means of providing the learning solutions
  • Manages and develops training content and support materials for training to be developed in-house, and manages vendor relationships for content procured
  • Partners with key stakeholders from the business teams to develop and execute training adoption and reinforcement activities
  • Creates and manages employee training and development programs in an effort to establish a competitive edge in the recruitment and retention of high-quality talent
  • Integrates Adult Learning Principles into learning deliverables
  • Facilitates training confidently and in an engaging, meaningful way
  • Review the needs of the organization and develops learning paths for positions and changes in the organization - to enhance employee skills, performance and deliver a more productive workforce
  • Delivers training to all constituents by utilizing a range of learning concepts and practices - resulting in training that is effective and easy to measure; inclusive of the following
  • Identify training and development needs
  • Establish training plans and develop training paths (by user/role and function)
  • Create training design standards and tools/templates for development
  • Create re-usable communication and training templates and content
  • Oversee the implementation and evaluation of training materials
  • Develop continued and on-going learning and knowledge transfer to ensure sustainability of training and changes in policy and processing rules
  • Maintain upward communication with executive leadership regarding development within areas of assigned responsibilities and perform special projects as required or requested
  • Develops and share reusable assets that can be readily applied to new tasks. Provide subject matter expertise, documents best practices, and participates in knowledge sharing conversations with colleagues
  • Comply with HIPAA, and all internal policies and other corporate and departmental policies
  • Maintain complete confidentiality of company business
  • HMO, Medicaid and Commercial claims or managed care environment preferred
  • In-depth knowledge of medical billing and coding
  • Knowledge of health insurance, HMO and managed care principles
  • Strong attention to detail and organization
  • Able to work independently; strong analytic skills
  • Possess advanced problem solving, critical thinking, and process analysis skills to lead teams responsible for client configuration
  • Understands the healthcare industry, including competitors, the regulatory environment, and industry trends
9

Manager, Training & Development Resume Examples & Samples

  • Partner with Commercial, Human Resources and Product Development to establish and maintain system training development program (curricula, tools, media)
  • Interact with Information Technology and stakeholders to maintain and improve the learning management system
  • Manage indirect/direct training resources, direct reports and budget
  • Manage and Coordinate company-wide training courses
10

Manager, Training & Development Resume Examples & Samples

  • EDUCATION / TRAINING
  • Business management
  • PROFESSIONAL / TRADE QUALIFICATION
  • Ability to interact with many people and various levels
  • Analytical
  • Bancassurance or Telemarketing
  • Strong knowledge knowledge of Microsoft Powerpoint, Word
11

Assistant Manager, Training & Development Resume Examples & Samples

  • A good bachelors degree majoring in marketing, Finance,
  • Preferably obtain some basic life insurance qualifications
  • COMPETENCIES
  • Work in insurance companies for 3-5 years
  • Training/sales experience in life insurance
12

Assistant Manager Training & Development Resume Examples & Samples

  • Develop, Implement and Manage the Recruitment Process for the Recovery Unit
  • Develop, Implement and Manage a Skill based training program for the Recovery Unit so as to provide the bank with fully trained human resources in the field of Retail Collections and Small Business Collections capable of optimizing delinquency ratios and loan loss levels
  • Demonstrated success in the field of training and development
  • Demonstration ability to design and deliver successful training programs/skill building sessions
  • Proven communication and persuasion skills to optimize collection effectiveness and effectively train and coach staff
  • Sound knowledge of Bank’s systems, in general, and detailed knowledge of the Bank’s web based collection and related systems
  • Sound knowledge of PC based applications and software to use as tools
13

Manager, Training & Development Resume Examples & Samples

  • Manage a growing training team and fill in where shortages exist
  • Attend meetings to aid in identifying suitable training solutions
  • Facilitate the assessment of organizational-wide developmental needs to drive training initiatives
  • Communicate training nuances to the organization efficiently and effectively
  • Utilize a variety of training techniques to ensure maximum effectiveness of training program
  • Actively search, design and implement training to enhance performance
  • Stay abreast of Payroll industry legislative changes
  • Communicate important product changes to other members of the training team
  • Comfortable presenting training instruction "live" and via webinars
  • Comfortable in both group and 1 on 1 training situations
  • Comfortable training beginner and an experienced audience
  • Effectively multi-task and rearrange priorities on short notice
  • Work effectively as a team member
  • Work effectively within time constraints to learn a topic & deliver presentations quickly
  • Monitor spending against Training department budget
  • Strong project management skills
  • Excellent communication skills, both verbal and written in addition to strong interpersonal skills
  • Proficiency in the development of PowerPoint Presentations
  • Solid relationship building skills with all levels of the organization
  • Strong research and writing skills
  • Ability to travel up to 50% of the time
  • Bachelor’s degree or appropriate combination of education and minimum of 10 years’ training management experience
  • Training experience within the last 5 years
  • Minimum of 5 years managing a training team
  • Advanced degree in Adult Education is preferred
  • CB*
14

Senior Manager, Training & Development Resume Examples & Samples

  • Consistently exhibits behavior and communication skills that demonstrate JSAs commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Align with operations, central departments and People Services partners to develop organizational and intervention processes that enable the Operations team to achieve specific operational and functional goals
  • Designs overall learning strategy, curriculum and program plans for staff development
  • Develops and manages annual budget and spend for training & development department
  • Collaborates with People Services to deliver new teammate orientation solutions
  • Ensures learning strategies are aligned with and support the Operations strategic direction, reduce redundancy and foster a high performance work culture
  • Collaborates with leadership and key stakeholders in the development, staffing, and delivery of all programs using integration of technology to support learning in all areas of instruction. Builds solid cross-functional relationships with other training team members and departments throughout the village
  • Using multiple methodologies and platforms, develops and implements system-wide blended learning programs leveraging the 70/20/10 development framework, including classroom and virtual classroom sessions, web-based events and online training courses
  • Develop and implement position-based training protocols that support specific learning objectives and outcomes and ultimately, improve job performance
  • Develops role-specific competencies based learning programs and assessment tools to evaluate current skill levels and identify staff development needs
  • Develop and implement clinician and lead clinician training programs to decrease clinical variability, increase patient satisfaction and develop various management competencies
  • Research, assess and deploy best practices to improve business operations and achieve maximum results
  • Oversees the measurement of learning program impact; continuously identifies opportunities to enhance the return on investment in learning and development programs and makes recommendations for improvement
  • Proactively address and respond to issues by bringing key stakeholders together to assess root causes and learning performance gaps, implementing and/or supporting implementation of appropriate interventions
  • Select, manage and evaluates third-party vendors and consultants to support system learning needs
  • Manages learning management system (LMS), including QA testing, course deployment, troubleshooting, and system upgrades
  • Oversees learning operations, including program logistics, budget development and tracking, material production and distribution, and content management
  • Oversees the facility audit process and ensures appropriate action plans are developed and implemented
  • Ensures the Center Administrator, Regional Manager, and Director of Operations are aware of center deficiencies, action plans and the status of actions plans until full issue resolution
  • Uses, protects, and discloses JSA patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Performs additional duties as assigned
  • Frequent local travel required. Occasional travel to other HCP markets is also required
  • Strong knowledge of instructional design and learning technology, with demonstrated success in developing creative, highly interactive and experiential learning programs
  • Ability to think strategically and mobilize the resources required to operationalize learning strategies
  • Oversee large-scale learning project implementations
  • Knowledgeable in eLearning, mobile learning and virtual training technologies, such as videoconferencing, asynchronous and technology-enabled learning
  • Experience with Learning Management Systems, including AICC, SCORM and HTML standards
  • Ability to work on several initiatives simultaneously with multiple deadlines
  • Excellent organizational, interpersonal and communication skills
  • Team player, collaborative, creative, and innovative
  • Excellent project management skills; ability to manage details
  • Strong critical thinker with proven ability to think and act strategically
  • Ability and willingness to travel to various sites and regions to present programs
  • Strong leadership and staff development skills
  • Experience working effectively with analytical tools, spreadsheets, and instructional tools
  • High degree of self-motivation, commitment and integrity
  • High degree of confidentiality, maturity, tactfulness, and business
15

Manager, Training & Development Resume Examples & Samples

  • Bachelor’s degree in training/organization development, industrial/organizational psychology, human resources, education, or related field; or equivalent combination of education, training and experience
  • Seven (7) years professional level experience in organizational development or instructional design
  • Experience in designing career paths and leadership competency based success profiles
  • Demonstrated ability to identify and use individual and group behavior assessment tools
  • Demonstrated experience and results in designing and delivering organizational and leadership solutions for Executive, VP and director levels
  • Demonstrated knowledge and application of instructional design and organizational development theory, philosophy and methods including organizational analysis
  • Demonstrated ability to build strong, trusted relationships with peers, executives and clients
  • Demonstrated advanced PC skills including proficiency with the primary Microsoft Office applications
16

Manager, Training & Development Resume Examples & Samples

  • Leads training and development programs and processes that support Tesoro’s and/or Business Unit strategic objectives. Develops, implements, and manages training strategies to increase organizational effectiveness and engagement
  • Provides coaching and guidance to management on training and development needs
  • Collaborates with the Business Unit leaders, training partners, and other HR Leaders to deliver integrated Training strategies to meet business needs. Works with HR leadership and Business Unit leadership to identify and prioritize training and development opportunities and recommends programmatic solutions to improve organizational performance
  • Manages and monitors Governance and audit procedures related to training and development programs and provides progress reports to leadership
  • Manages and supports LMS Training system including overseeing course content uploads, creations, administration, vendor management, and audit procedures as defined by the LMS Governance
  • Bachelor’s Degree preferred in Human Resources, Business Administration, or area of business is required
  • Minimum of 8 years of training or organizational development experience required
  • Knowledge or experience with SAP JAM is preferred
  • Training Administration
  • Performance Improvement Programs
  • Business Requirements
17

Manager Training & Development Resume Examples & Samples

  • Manages and evaluates the execution of training by staff
  • 1-2 years supervisory experience required
  • Skill and ability to facilitate and conduct instructor-led and/or virtual training
  • Financial acumen, including budgeting and resource management
  • Knowledge and skill to develop, implement and execute policies
18

Assistant Manager Training & Development Resume Examples & Samples

  • Develop, implement and manage a skill-based training program for the unit so as to provide the bank with fully trained human resources in the field of Retail Collections and Small Business Collections capable of optimizing delinquency ratios and loan loss levels
  • Sound knowledge of PC based applications and software to use as tools for management, control, and tracking of Unit/Individual performance, and; the implementation of new technology
  • Excellent organizational and motivational skills and the ability to prioritize and deal with a variety of tasks and situations on an ongoing basis
  • High levels of accuracy and thoroughness as the incumbent is responsible for high quality outputs from trainees, therefore, the monitoring of accuracy and thoroughness is essential
  • Demonstrated ability to be team focused
  • Demonstrated flexibility in order to effectively deal with changing work procedures/systems and varying needs of individual trainees (i.e. varying learning needs, shifts, etc…)
  • Very good written skills as correspondence must be presented in an informative, concise, and professional format
19

Senior Manager Training & Development Resume Examples & Samples

  • Display logistical thinking, critical thinking, multitasking skills, problem solving skills and decision making abilities
  • Establishes and maintains professional and team relationships, creating an environment where team members strive for improvement
  • Good listener and provides constructive feedback
  • Possesses excellent written and oral communication skills
  • Reflects on processes and suggests improvements
  • Strong ability to learn and share learning
  • Strong computer and analytical skills in order to analyze needs and allocate resources
  • Proficient in MS Word, Excel, Power Point
20

Senior Manager, Training & Development Resume Examples & Samples

  • Create, develop and implement training on soft skills and technical skills for all employees and management
  • Design, implement and measure solutions to address productivity gaps
  • Evaluate instructor performance and the effectiveness of training program, providing recommendations for improvement
  • Partner with the HR team to implement and support the learning effectiveness strategy
  • Define training performance objectives
  • Monitor and analyze individual and team results to determine coaching priorities and opportunities and develop action plans to enhance
  • Ongoing management of Global LMS (Canadian content), including maintenance, content creation and implementation, system enhancements and reporting
  • Work with key stakeholders to identify performance and productivity levers critical to business goals
  • Collect data and analyze trends & results to align with corporate strategy
  • Assist with the development of strategic plans
21

Manager, Training & Development Resume Examples & Samples

  • Licensing: L&H, S6, S63, S65 preferred
  • Financial services experience and knowledge of financial services products and markets
  • Ability to be viewed as a credible and knowledgeable source in financial services to the firm
  • Excellent group presentation and interpersonal skills
  • Proven proficiency with marketing and prospecting programs
  • Create and execute a Self-Development and personal growth in Leadership plan
  • Ability to travel periodically with possible over night stay
22

Manager, Training & Development Resume Examples & Samples

  • Develop and update training materials for both the FOH and BOH positions for on-going development, new menu rollouts and other deployment initiatives, for current materials and moving forward with app-based integration
  • Weekly communication of policies, updated, and current initiatives to the field via the What’s Hot
  • Update POP Marketing Collateral and other materials for company intranet (Backbone)
  • Manage all updated materials to Backbone
  • Primary layout and updating of the training (and recruiting) website, including video editing and upload
  • Support field in daily operational needs, training and travel related
  • Manage calendar/phone/mail/travel/expense reporting and other various administrative duties
  • Coordinate travel for MITs and managers in field (in conjunction with the travel agency) and arrange on-site and off-site meetings
  • Coordinate and communicate training schedules for new hires, MIT’s (Managers in Training)
  • Prepare and distribute company communication, memos, letters and other documents
  • Compose and prepare confidential correspondence, reports and other documents as needed, proofing for grammar, content and accuracy; maintain up-to-date files
  • Manage documentation of staff training and certification
  • Assist with vendors, third party and executive team relations
  • Complete training analysis, reports and presentations
  • Previous work experience in the restaurant/hospitality industry preferred
  • Exposure to designing or revising training materials and documents is highly desirable
  • Proven experience handling confidential information
23

Senior Manager, Training & Development Resume Examples & Samples

  • 10+ years of Training Management experience required
  • Prior experience developing curriculum and training plans for large organizations
  • Knowledge of Project Management training – PMI methodology
  • 3+ years of experience working within operations management
  • BA or BS required, advanced degree or further qualifications preferred
  • Experience with Lean/certification
  • Experience in working within cross functional teams/ Stakeholders
  • 5+ years of experience in leading, organizing and motivating teams to meet and exceed demanding target
  • Ability to communicate effectively with all levels of management, both internally and will customers
  • Strong customer focused orientation with a desire to exceed expectations
  • Demonstrated success in working a team environment with changing priorities
  • Ability to navigate ambiguity and work independently
  • Demonstrated success in leading through influence
  • Proficient in MS Office applications
24

Senior Manager, Training & Development Resume Examples & Samples

  • Develop Sales Training Strategy to meet short term & long term requirement and implement the initiative
  • Design and maintain the Sales training curriculum & training plan
  • Lead Sales Training team to delivery Selling Skill course to all the customer interfaced colleagues including Sales, Marketing, KA and BD team
  • Develop Competency Module of Sales team. Drive the initiative of Sales capability Assessment and enhance Training Matrix according to company strategy
  • Launch and Localize Global or APAC Sales Academy program
  • Corresponding with other department, including external & internal department, make the training plan & promotion plan, finish them successfully
  • Working closely with SFE Operation and CRM team to ensure collaborative efficiency
  • Design the training course based on the training needs, set up the standard and take the evaluation
  • Contribute to the development of departmental, divisional and corporate goals and effectively implement training, processes and procedures to measure and meet sales goals
25

Manager Training & Development Resume Examples & Samples

  • Provide Leadership to a diverse team by evaluating, coaching and motivating staff to exceed their performance objectives
  • Develop and maintain an exceptional training strategy/program that supports the changing needs of staff at levels in the organization. The programs align with the underwriting/client financial reporting career development program and foster professional growth from within the organization at all levels
  • Facilitate the creation and maintenance of underwriting best practices for all market segments and ensure practices are aligned with Manulife's Global Underwriting/Risk Management Principles
  • Lead the monthly Underwriting & Pricing Forum to effectively profile and resolve issues in a timely manner
  • Deliver meaningful Quality Assurance oversight that meets the needs of the business and Corporate Underwriting requirements
  • Post secondary education at a college or university level
  • Excellent leadership skills with a minimum of 5 years experience in leading/directing teams
  • Demonstrated ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects
  • Comprehensive knowledge of Group Insurance and products
  • Excellent knowledge of adult learning / training strategies and an ability to work across different organizational teams
  • Effective communication skills - an ability to articulate the vision and operational activities as it relates to short and long term goals
  • An independent thinker who will initiate change to improve the status quo, who observes and identifies trends and recommends solutions to ongoing, chronic or emerging issues
  • Influencing and negotiation skills with the ability to achieve consensus and interact effectively at all levels in an organization
  • Ability to thrive in an environment where priorities are changing and scheduling to meet the needs of customers is not always predictable
  • Strong leadership ability: the incumbent will manage a team of 9 staff with diverse background and responsibilities
26

Spanish, Manager Training & Development Resume Examples & Samples

  • Designs and develops outlines, storyboards, scripts, job aids, eLearning, assessments and other training deliverables
  • Participates in the measurement and evaluation of training program effectiveness
  • Works with subject matter experts (SMEs) to design and produce training content
  • Maintains and updates existing training materials and webpages as requested
  • Develops required databases and reports for educational statistical information
  • Conducts training needs analysis necessary to drive training initiatives and to close identified skill gaps
  • Performs other duties to support the Learning and Development team
  • Creates end user guides, online help and other supporting documentation as needed
  • Bachelor’s Degree in Human Resource-Training, Educational/Instructional Design, Organizational Psychology, related field is preferred
  • 5-10 years of experience in Training, Instructional Design, web-based design, etc. required
  • Fluent Spanish (speaking and writing)-required
  • Excellent facilitation skills for a broad audience-required
  • 2 + years’ experience in enhancing the learning experience with Video Production
  • 2+ years supporting retail or call centers
  • Experience as an instructional Designer using the ADDIE model to design and develop instructor lead, eLearning and web based learning solutions, internally and externally
  • Experience using a Learning Management System (LMS)
  • Knowledge in the eLearning authoring tool Adobe Captivate
  • Experience with the Adobe Creative Suite such as: Photoshop, Illustrator, After Effects, Premier Pro and Audition
  • Experience with other creative tools such as VideoScribe and Prezi
  • Proficient with Microsoft Office Suite: Word, PowerPoint, Publisher, Excel, Visio
  • Experience with desktop and online help publishing programs such as RoboHelp a plus
  • Working knowledge of digital media and video editing a plus
  • Experience with additional learning approaches such as gamification
  • Excellent interpersonal skills and ability to form collaborative relationships with staff, management and leadership at all levels of the organization
  • Ability to manage multiple projects concurrently
  • Ability to travel 15% both domestically and internationally
  • Some experience with Videography a plus
27

Manager, Training & Development Resume Examples & Samples

  • This position is intended to work with other supervisors to train and develop that person responsible for the associate's performance. It is not intended to replace that role; and in fact, this position is required to report to up-level supervisors the learning requirements/competencies and deliverables of said supervisors and/or associates
  • Advanced knowledge of Microsoft Office Suite and FIRSTSERVICE RESIDENTIAL's proprietary software programs
  • Ability to create training materials, including PowerPoint slides and collateral hard-copy materials in a logical and easy-to-understand format
  • Provide engaging and useful seminars/classes for the continued educational advancement of all staff
  • Advanced knowledge and understanding of California Law, especially those found in the Davis-Stirling Common Interest Development Act and other components of the California Condominium Blueboook
  • Understanding of eLearning systems and how they can be integrated into FIRSTSERVICE RESIDENTIAL's corporate culture
  • Ability to use and provide global view of all company training needs and orchestrate training programs as needed
  • Builds and maintains strong working relationships with vendors, internal clients, and company leaders
  • Must have high level of organizational skills including ability to prioritize multiple tasks as well as reprioritize tasks as needed based on incoming workflow
  • Continue personal growth and education through industry organizations such as CACM, CAI, ECHO and other external resources
  • Develop and stay within approved annual budget for department
  • Solicit and evaluate outside training resources in conjunction with AVP of Education, then implement outside training programs strategically throughout the company
  • Follows Best Practices
  • Adheres to all company deadlines
  • Three years or more with hands-on community management experience desired