Management Supervisor Resume Samples

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TE
T Erdman
Thora
Erdman
779 Felton Corners
Boston
MA
+1 (555) 754 7360
779 Felton Corners
Boston
MA
Phone
p +1 (555) 754 7360
Experience Experience
Philadelphia, PA
Management Supervisor
Philadelphia, PA
Abernathy, Greenholt and McGlynn
Philadelphia, PA
Management Supervisor
  • Lead Account Management Liaison between both internal GTB and client counterparts
  • Effective program management, including but not limited to
  • Provide leadership in strategic development of Adobe implementation as well as Mobile marketing plans to grow the clients' business as well as generate incremental billings and income
  • Provide digital platform as well as mobile thought leadership and keep up to date on best practices and technologies
  • Understand competitive environment for mobile, and provide clients with forward thinking recommendations
  • General knowledge of platform CMS, specifically the Adobe Marketing Cloud
  • Establish personal credibility and develop sound business relationships with client counterparts
Dallas, TX
Case Management Supervisor
Dallas, TX
Lemke, Rath and Jakubowski
Dallas, TX
Case Management Supervisor
  • Assists with overseeing daily workflow of Integrated Case Managers
  • Provides back-up coverage to case management staff in order to ensure continuity of services to clients in the absence of the case manager
  • Meet regularly with workers and managers to communicate DHS/APD direction, goals, and issues, providing opportunity for feedback, issues and concerns
  • Review performance evaluations generated by assigned managers and provide feedback/coaching to assure timeliness and comprehensiveness
  • Provides consultation to families other agencies and service providers on DMH services and systems as well as other community mental health services
  • Meet with managers and staff on regular basis to provide direction, coaching, and review progress to expectations
  • Identify and develop additional tools and techniques to enhance and improve upon program integrity for all programs assigned
present
Detroit, MI
Workforce Management Supervisor
Detroit, MI
Windler, Wiza and Williamson
present
Detroit, MI
Workforce Management Supervisor
present
  • Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit
  • Produces and implements automation or procedural changes to increaseproductivity, accuracy and improve workflow
  • Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit
  • Works with the Consumer Solutions Center (CSC) Superviosr and Managers to validate forecasting and staff planning
  • Directs the development and implementation of short or long termvolume/staffing forecasting models for inbound and outbound lines ofbusiness unit
  • Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of Verint
  • Monitors absenteeism levels and works with management and human resources to address issues
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
University of Tennessee
Bachelor’s Degree in Marketing
Skills Skills
  • Accountability for quality assurance across all deliverables
  • Demonstrates a pervasive knowledge of client and Agency operations and working knowledge of Agency matrix
  • B2B/Biopharma experience highly desired
  • Excellent evaluator of marketing and communication solutions
  • Knowledge of digital and mobile
  • Strong relationship building and management skills
  • Strong interpersonal skills
  • Ability to encourage a positive, harmonious attitude among team members and subordinates
  • Strong and effective communication skills
  • Demonstrated knowledge of diversity of marketing and communication disciplines including advertising, direct marketing, promotion, events, interactive and database management/marketing
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15 Management Supervisor resume templates

1

Workforce Management Supervisor Resume Examples & Samples

  • Accurately tracks and manages call center schedule adherence
  • Monitors absenteeism levels and works with management and human resources to address issues
  • Prepares and distributes reports (daily/weekly/monthly)
  • Manages staffing ratios and seat utilization/optimization
  • Monitors service levels and directs real-time forecasting
  • Develops and maintains Call Center reporting to monitor overall performance
  • Analyzes call volume variances to forecast and adjusting scheduling/staffing levels
  • Analyzes call volume and staffing patterns and maked adjustments as necessary
  • Oversees Real-Time and Intra-Day activities to ensure goals are met
  • Conducts analysis and recommends solutions to real time performance issues
  • Works with the Consumer Solutions Center (CSC) Superviosr and Managers to validate forecasting and staff planning
  • Ensures required workforce management data is tracked and trended on a continuous basis
  • Works with CSC Managers/Director as needed regarding escalation of service impacting issues
  • Meets department budget goals
2

Management Supervisor Resume Examples & Samples

  • 30% Strategy Development - Work with the Account Director to develop and continually evolve the client’s marketing strategy to ensure objectives and cost effective benefits are achieved for the client. Develop and implement test plans and research to facilitate continuous improvement and effectiveness of the provided solution
  • 50% Execution of Direct Marketing Programs - Execute and manage various programs associated with client’s strategy. Serve as the primary client contact for marketing initiatives. Manage projects and coordinate/direct appropriate internal and external resources to deliver all aspects of the marketing program. Assume account management responsibility including day-to-day contact, answering questions and communicating information between client, other Meredith departments/partners as well as other client agencies (Brand agency, interactive agency, social media agency, etc). Manage all client interactions and meetings with Meredith
  • 10% Retention, Growth and Profitability - Build strong relationships with client contacts to improve account retention. Identify and help sell ideas for expansion of existing or new initiatives that result in growth of revenue on the client’s account. Continually explore new ideas that will enhance MXM’s profitability of the client relationship
  • 10% Management/Recruiting/Training –Set objectives, supervise the daily work, manage long-term deliverables, and appraise performance of one or more Account Executives. Coordinate and participate in the hiring and training of internal/external resources
  • 6 to eight years related work experience. Past supervisory experience is preferred
3

Case Management Supervisor Resume Examples & Samples

  • 4+ years of relevant experience
  • Licensed RN
  • Strong case management/quality experience
  • MSN
4

Risk Management Supervisor Resume Examples & Samples

  • Design, implementation and execution of the Risk and Independence Control Framework testing programs
  • Identify control weaknesses through Root cause analysis; and
  • Measuring the effectiveness of the controls implemented
5

Liability Risk Management Supervisor Resume Examples & Samples

  • Assist department manager in the coordination, planning, scheduling and execution of all activities within the work unit. Assist, as needed, with work to ensure timely completion
  • Responsible for and/or assist department manager in performing personnel administration duties including hiring, job assignment, termination, and completion and delivery of performance reviews
  • Provide training and development of new associates on the fraud systems (detection or claims)
  • Conduct quality assurance reviews of associate work results for performance accuracy, quality and adherence to policies and procedures. Report any deviations to manager for review
  • Supervise processes in place to mitigate risks associated with fraud patterns. Compile information and prepare reports for presentation to management on those fraud trends based on working knowledge of the fraud detection system
  • Bachelor's degree or equivalent education and related experience
  • Five years of experience in financial services or equivalent
  • Strong level of knowledge of fraud detection/claims processes and/or systems
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software products
  • Understanding of basic accounting principles in a financial environment
  • Ability and willingness to work flexible hours including evenings and weekends, as required
  • Experience as an LRM Fraud Supervisor I or equivalent experience
6

Liability Risk Management Supervisor Resume Examples & Samples

  • Assist department manager in the coordination, planning, scheduling and execution of all activities within the work unit. Assist with work, as needed, to ensure timely completion
  • Assist in providing training and development of new associates on the fraud systems (detection or claims)
  • Supervise processing and production results to ensure effective measures are in place. Make recommendations and implement changes to improve operational efficiency
  • Supervise processes in place to mitigate risks associated with fraudulent trends/patterns. Compile information and prepare reports for presentation to management on fraud trends based on working knowledge of the fraud detection system
  • Lead and/or participate on team-related projects
  • Associate's degree or equivalent education and related training
  • Three years of experience in financial services or equivalent
  • Ability to work independently in a detailed and deadline oriented environment
  • Knowledge of regulations (may include one or more of the following): Regulation E, Regulation CC, Uniform Commercial Code (UCC), National Automated Clearing House (NACHA), Telephone Consumer Protection Act (TCPA), Visa rules, Identity Theft Red Flags, Regulation J, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Fair Credit Reporting Act (FCRA)
  • Knowledge of fraud detection/claims processes and/or systems
  • Ability and willingness to work flexible hours including evenings and weekends, as needed
  • Three years of fraud experience or experience in the financial services industry, which provides a working knowledge of financial services transaction processing
7

Business Credit Management Supervisor Resume Examples & Samples

  • Trains internal staff on Bank policy, procedure and software as well as processes including compliance and regulatory requirements
  • Provides leadership, oversees staff to manage workflow and ensure SLAs are met. Assists with processing as needed
  • Monitors and reviews work produced in the unit to ensure adherence to Bank procedures and policy as well as compliance and regulatory requirements. Oversees any external customer contact
  • Researches and resolves complex issues
  • Ensures an exemplary level of customer service is consistently maintained. Develops relationships with internal departments and provides leadership for the unit
  • Serves as expert and primary liaison for any questions regarding commercial loan analysis and servicing. Works with internal departments including CLS, DOC, Law Department, Compliance, Underwriting and Credit Administration
  • Identifies areas for improvement by understanding the global needs of the Bank and works with management towards implementing changes to internal procedures and/or recommendations for external departments
  • Prepares and updates management reporting for unit, tracking volume, SLA status and errors
  • Establishes performance goals, allocates resources and assesses annual performance for direct subordinates
  • 7+ years of functional/professional experience
  • 2+ years of supervisory or managerial experience
  • Alternative: Combination of education and experience (years /description) Thorough understanding of and extensive experience with commercial loans and related software and compliance and regulatory requirements
  • Supervises 15-20 employees
8

F Depot Management Supervisor Resume Examples & Samples

  • Supervise the growing F135 Depot Management team
  • Provide 1:1 performance feedback
  • Ensure employees follow UTC policies and procedures
  • Partner with Leadership and Human Resources to manage employee relations
  • Drive engagement within the Depot Management team
9

Process Management Supervisor Resume Examples & Samples

  • Provide support to sponsoring editors on co-publishing process management, including publishing database maintenance, contracts follow-up, project progress follow-up
  • Optimize the co-publishing process
  • Solve the problems related to co-publishing process independently
  • Work with sponsoring editors for the preparation and design of marketing materials of co-publishing titles; Support the sponsoring editors to conduct the marketing programs
  • Support customer service department to fulfill co-publishing billings
  • Provide other administrative and service support
10

Leads Management Supervisor Resume Examples & Samples

  • Supervises the day-to day performance of assigned staff to ensure that quality, service level, average speed of answer, first contact resolution, appointment rate and conversion rate objectives are met
  • Monitors, coaches and provides feedback on overall performance of Associates using established standards for quality, success rates, productivity and customer satisfaction
  • Facilitates Specialist's involvement and awareness of Avon's endeavors through regular Associate meetings and ongoing effective communication
  • Recommends on-going training programs to address specialists needs and skill development
  • Makes recommendations for programs that support and enhance both Associate morale and operating efficiencies
  • Prepares and conducts monthly development plan and annual performance evaluations
  • Administers performance management and disciplinary action consistent with the established policy
  • Builds customized databases to meet the needs of various business owners
  • Provides Leads, Outbound reporting to various Business Owners
  • Build strong networks within Customer Care and externally
  • Recommends continuous improvement
  • Partners with the Field to execute and drive consistency, quality of content, and New Representative Retention results
  • Acts as a point of contact for Customer Care Leads Management responsibilities, concerns and/or questions
  • Assists in the development of handling Leads from various resources
  • Supports Associate engagement, recognition and rewards programs
  • Proven ability to master new business processes quickly and Change Management skills
  • Internal candidates must have 3 years in an Avon Customer Care Leadership position
  • Prior experience in monitoring, coaching and feedback of telephone specialists' performance, including quality monitoring and productivity based on ACD reports
  • Ability to engage, inspire and influence people
  • Effective team player
  • Ability to deal with ambiguity and manage multiple priorities
  • A clear, comprehensive understanding of the link between Leads Management and business strategy of New Representative Retention
  • Strong interpersonal, communication and customer service skills
11

Workforce Management Supervisor Resume Examples & Samples

  • Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit
  • Oversees the timely analysis of work volume and the effective administration of daily workflow to achieve service level and processing objectives
  • Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasts to determine required resources to meet cost and service level targets
12

Management Supervisor Resume Examples & Samples

  • Lead Account Management Liaison between both internal GTB and client counterparts
  • Able to develop sound relationships with clients and internal agency counterparts by demonstrating excellent project management skills
  • Must be able to think strategically; understand overall client department goals and objectives
  • Effective program management, including but not limited to
  • Ability to handle multiple projects through effective organizational skills
  • Bachelor’s degree or equivalent experience minimum
  • Minimum of 5 years of Account Executive experience
  • Proven track record of exceptional service, effective program management and leadership
  • B2B
  • Digital/Social/Video
13

Management Supervisor Resume Examples & Samples

  • Provide leadership in strategic development of Adobe implementation as well as Mobile marketing plans to grow the clients' business as well as generate incremental billings and income
  • Provide digital platform as well as mobile thought leadership and keep up to date on best practices and technologies
  • Understand competitive environment for mobile, and provide clients with forward thinking recommendations
  • General knowledge of platform CMS, specifically the Adobe Marketing Cloud
  • Establish personal credibility and develop sound business relationships with client counterparts
  • Ensure that client and internal communications are clear; budget targets are met; team is delivering on schedule
  • Maintain understanding of client media schedules or production schedules and rationale behind them
  • Partner with strategy to understand the competitive climate and develop strategic recommendations
  • Partner with project management to ensure on time and quality delivery
  • Prepare accurate call reports, communicating in detail progress with clients work, and distribute promptly to client and agency personnel concerned
  • Assist the team in gaining understanding of client’s business necessary to fulfill their duties
  • Provide overall direction to creative and other staff support functions, supervises development, and assure creative implementation is consistent with approved strategy
  • Review and approve all copy, layouts and proofs for assigned projects prior to presentation
  • Knowledge of digital and mobile
  • Strong relationship building and management skills
  • Strategic understanding
  • Ability to encourage a positive, harmonious attitude among team members and subordinates
  • Strong and effective communication skills
  • Understanding of Adobe Marketing Suite a plus
  • 7-10 years of advertising experience
  • Significant client relationship building
  • Experience and strong understanding of mobile and digital
  • Experience in managing and motivating teams
  • Retail and Automotive experience highly preferred
  • Basic understanding of media, especially digital and their local market
14

Digital Management Supervisor Resume Examples & Samples

  • Develop strategic direction for clients, helping them organize, synthesize and process complex information to help provide a clear roadmap to success on each project
  • Create effective digital strategies and work collaboratively with the agency planning and creative teams to develop and execute those strategies
  • Lead internal projects, communicating all essential project and client information to key agency resources and client stakeholders, as well as making sure each project hits its required milestones, launch dates and client expectations
  • Manage client relationships to foresee future needs and provide ongoing support
  • Develop and deliver presentations to clients showcasing both strategic direction and creative work
  • Analyze and optimize client platforms and campaigns, and provide tactical recommendations for improvements
  • Lead award and case study submissions for client work
  • 5-8 years related work experience
  • Digital Marketing best practices that result in customer acquisition, engagement, advocacy, retention and growth, through the strategic use of content across channels such as websites, mobile apps, social platforms, email marketing, online advertising, SEO and SEM
  • Ability to manage and direct multiple resources and projects to aid client in achieving its marketing objectives, while managing client budgets and timelines
  • Ability to specify technical changes to technical/development teams, and correspondingly, communicate technical requirements to both technical and non-technical client stakeholders
  • Worked at a digitally-led agency, and have helped clients overcome complex business challenges leveraging digital solutions to create real business value
  • A basic understanding of search engines, search engine optimization and the content and technology factors that influence high ranking in search
  • Basic understanding of/experience with web analytics tools
  • Outstanding client services and relationship-building skills
  • Ability to work in a highly matrixed organization, across multiple office locations
15

Management Supervisor Resume Examples & Samples

  • 8+ years of experience in an advertising agency across national, integrated brands
  • Experience in food / restaurant category a plus
  • Experience working with brand planning media partners necessary
  • Bachelor’s degree in marketing, communications or related field
16

Management Supervisor Resume Examples & Samples

  • Drives cross-office creative development, including CRM, email, website development, direct marketing social media, print, broadcast, and more
  • Lead development of project briefs, working with strategic planners and analysts
  • Look for ways to extend the life of offline communications tactics in a digitally driven world
  • Direct project managers, traffic and global team members on timelines to ensure client expectations are met
  • Partner with media, fulfillment and technology teams to manage day-to-day plans and help create innovative programs to deliver brand message
  • Strong project management skills-can problem solve, lead flawless execution even when the path to executing deliverable is ambiguous
  • Initiate new program proposals in the video, branded content, interactive and social media spaces, to support the account’s broader mission to ensure the brand stays ahead of the curve in the channels employed to deliver messages
  • Look for ways to extend the life offline communications tactics in a digitally driven world
  • Manage production budget and scope count on a project level
  • Global team coordination, working closely with regional teams and partners. Coach, mentor and inspire the growth and development of junior team members
17

Management Supervisor Resume Examples & Samples

  • Drive multi-channel program and campaign development for Sports and brand amplification initiatives, working with multi-disciplinary teams (creative, social, content, media, etc.)
  • Be the day-to-day contact for Manager and Director level clients
  • Be the organizational center of projects – manage projects (with the support of team and colleagues), problem solve, and lead flawless execution even when the path to executing deliverables is ambiguous and you are receiving input and direction from multiple stakeholders
  • Monitor on strategy, on-time/on-budget project performance, and escalate as necessary
  • Drive the strategy, facilitating the development of strategic plans and individual project briefs (with planners and analysts)
  • Challenge direction, or the status quo, and seek alternate perspectives and approaches in developing effective strategies
  • Collaborate with other depts. (analytics, marketing strategy, digital strategy, etc) to create marketing communications plans
  • Serve as a trusted partner for creative, social and experience teams – a champion for work who can help shape it and ensure it fulfills business objectives
  • Manage proposals, scopes, budgets, meetings and presentations
  • Understand and manage details of a campaign in the context of a larger business picture
  • Partner with peers to manage specific aspects of the business outside of individual projects
  • Build the client’s business through recommending, fostering, creating, and delivering effective programs and advertising
  • Advocate for the business internally, and keep the agency team informed, focused, and excited about the work and the business
  • Grow and mentor the account team
  • Bachelor’s degree in Marketing, Communications, or a field with a strong critical thinking background
  • Six years or more of agency experience, or work in a related occupation focused on management of creative work
  • Demonstrated capability leading projects on a highly creative, large-scale, well known brand
  • Excellent leadership and management skills, including great oral and written communication abilities and strong presentation abilities
  • Proven ability to lead and develop people
  • Strong background in social media and website development
  • Prior experience working on cause marketing campaigns
  • Sports knowledge is a plus
18

Management Supervisor Resume Examples & Samples

  • Lead interface with clients, creative teams, production, and consulting teams
  • Must be very proactive and illustrate leadership qualities across initiatives and team
  • Be super buttoned up in all aspects of professional self
  • Autonomous project management of multiple large projects
  • Accountability for quality assurance across all deliverables
  • Actively serves as a mentor to team members and establishes career objectives for junior team members
  • Show positive work ethic and team spirit
  • Lead identification of new potential business opportunities
  • Possesses and demonstrates a thorough knowledge of the dynamics and workings of the client’s business
  • Demonstrates a pervasive knowledge of client and Agency operations and working knowledge of Agency matrix
  • Skillful integrator across disciplines, and agencies
  • Advocates for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business
  • Understands and knows how to navigate client’s political structure
  • Develops, manages and communicates changes to plans
  • Actively applies risk management tools and techniques
  • Creates, writes, and presents agency POVs to client
  • Participates in focus groups, strategy development, and competitive assessment
  • Participates in the presentation and selling through of creative
  • Evaluates the input and ideas of creative, media and strategic planning relative to strategy and client preferences
  • Six to eight years agency experience required, in one or more disciplines
  • Very experienced in presenting information both orally and in writing
  • Demonstrated capability and experience in managing subordinates
19

Management Supervisor Resume Examples & Samples

  • Understanding the essential dynamics, strategies and drivers of the client’s business
  • Being a liaison to multiple internal and external stakeholders to ensure integration across the business
  • Monitoring, projecting and providing innovative solutions to marketing issues
  • Demonstrating accountability for agency performance
  • Using Agency resources creatively to support client’s business
  • Understanding and navigating the Agency matrix and client matrix
  • Ensuring overall quality of work on the business
  • Managing client expectations, objectives, and timelines
  • Acting as a resource to team members in assessing ideas and directions
  • Facilitating their own and other’s ideas from development to presentation to execution
  • Leading an integrated agency model to ensure agency teams are aligned and working against shared goals
  • Guiding internal/partner teams to deliver integrated solutions from strategy and concept, through to execution, while adequately representing client interests
  • Growing, inspiring and developing a career plan for director reports and junior staff
  • 5-8+ years of direct marketing account management experience required with familiarity in all aspects of engagement marketing – integrated communication planning, social and digital content, traditional (print and video)
  • Demonstrated solid mid to senior-level client experience and ability to navigate complex client organizations required
  • Proven track record of exceptional client service skills
  • Needs to be comfortable with ambiguity at times (both with clients and internally), be able to demonstrate flexibility and creative problem solving
  • Needs to be a team player, friendly, easy to work with
  • They need to be able to handle many different personalities both internally and externally
  • Needs to have had experience in communications planning, and ability to articulate examples of strategic recommendations they’ve provided, or sold in to clients
  • Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment. ·
  • Ability to work effectively and proactively within a team setting
  • Strong management skills to help identify and grow junior talent
  • Heavy production experience ranging from film, digital and print
20

Materials Management Supervisor Resume Examples & Samples

  • Oversees accurate data entry of documents for use by Accounting and Purchasing Departments
  • Oversees maintenance of complete and accurate files of receiving reports, freight bills, package slips, rejection reports, etc
  • Enforces good housekeeping practices daily to eliminate congestion, clutter, and safety hazards and maintains a neat and orderly appearance of the dock, receiving, and staging areas. The area should be clear of clutter including cardboard, pallets, and rubbish
21

Management Supervisor Resume Examples & Samples

  • Has
  • Encourages
  • Able
  • Mso-bidi-font-family:"Times New Roman""> Experience managing multiple
  • Mso-bidi-font-family:"Times New Roman"">Multi-channel marketing experience with
22

Access Management Supervisor Resume Examples & Samples

  • Responsible for managing daily staffing of the Access Management Department including covering business hours, locations, and work lists while adhering to the department's annual overtime budget
  • Monitors daily work loads across the following core functional areas: pre-registration, floor registration, insurance verification, financial counseling, referral & authorization capture
  • Serves at the initial point of contact for problem patient issues for staff to help remediate issues and/or escalate issues as appropriate for completion
  • Monitors individual staff quality and productivity and provides ongoing feedback. Identifies areas for staff productivity and quality improvement and to coordinates appropriate staff training
  • Works collaboratively with colleagues across the organization and its partner facilities including but not limited to Patient Accounts, RCIS, DFCI clinical staff, Care Coordination, DFCI satellite staff, BWH International Office, Children's Hospital Access Management, and other Partners facilities
  • Manages staff requests for time off, and staff compliance with attendance and punctuality policies. Approves payroll records accordingly
  • Monitors staff compliance with all Access Management and DFCI policies including but not limited to attendance, punctuality, and diversity
  • Attends regularly scheduled Payer meetings and Contract Management meetings to stay abreast of payer requirements and coverage and communicates changes updates to staff
  • Works collaboratively with Manager to develop and implement new policies and procedures
23

Utilization Management Supervisor Resume Examples & Samples

  • Develops and implements new policies and procedures
  • Orients / trains case management staff on case management processes
  • Provides senior management with analysis of case management reports
  • Performs Case Management duties as necessary
  • Current, unrestricted California RN license
  • 1+ years clinical in ambulatory, hospital, or SNF setting
  • 1+ years lead, supervisory / management experience
  • 1+ years prior authorization/Utilization Management experience
  • Proficient in use of Microsoft Office Word, Outlook and navigation in Windows environment
  • Bachelor’s Degree in Nursing
  • Prior experience with Government Programs such as MediCare, Medicaid and MediCal
  • Knowledge of special needs programs
24

Configuration Management Supervisor Resume Examples & Samples

  • Performs configuration management duties by implementing the objectives, policies, and procedures of the Configuration Management Group and ensuring compliance with internal procedures and contractual configuration management requirements
  • Implements configuration management processes using enabling technology for control, change control, and release of configuration items
  • Performs configuration audits on equipment and provides all configuration data necessary to support an audit
  • Prepares documentation for proposals defining CTS's procedures for configuration control
  • Participates in internal and customer program reviews by providing configuration project and release status, making presentations and interfacing with the customer as needed
  • Prepares, controls, and statuses Engineering Change Procedures, deviations and waivers
  • Assists in the preparation/modification of configuration management procedures and Company policies and procedures pertaining to configuration management
  • Documents the version description and other configuration management data as needed
  • Analyzes and maintains the contents (hard copy and/or electronic copy) of the configuration management library, notifying appropriate personnel of updates
  • Receives products from authorized sources. Verifies for completeness and places under control software, documentation and other items. Updates database and tracks location of configuration items
  • Supervises the release of engineering data to production
  • Provides leadership and direction to lower level employees and supervises the configuration management release process to production
25

Case Management Supervisor Resume Examples & Samples

  • Supervises Human Service coordinator’s A/B. Provides regular case supervision and case consultation to each case manager under his/her direct supervision. Assists directly with problematic inter/intra agency coordination and referral. Aids case management staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, oversees development of Risk Management plans for clients in need, supervisees caseload, reviews and signs off on required documentation and ensuring they meet required standards and timeframes
  • Assesses work performance of case managers directly supervised by incumbent in EPRS reviews, semi-annual reviews, and annual reviews to ensure quality of work which meets job expectations
  • Performs computerized documentation and referral as required in PDI and MHIS; monitors MHIS data entry for assigned staff, arranges for program billing numbers as required, approves monthly billing for all assigned staff
  • Assists the C/A Director or designee in screening and hiring of new Human Service coordinator’s A/B and/C, clerk IV & V, and EDP IV to ensure recruitment of qualified candidates
  • Assigns new cases to Human Service coordinator A/B’s who are directly supervised by incumbent, prioritizing client’s needs to ensure adequate coverage of all cases assigned to supervised staff
  • Provides on-going and regular supervision meetings, e.g., clinical reviews, staff meetings, in order to ensure a high quality of service delivery to clients
  • Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services
  • Participates with the C/A Director or designee as requested in the planning, development, and implementation of case management processes, practices and procedures and eligibility determination process, practices and procedures
  • Attends and participates in hospital/provider meetings to ensure communication of clinical and service planning data
  • Maintains courteous and helpful demeanor when dealing with the public
  • Gives regular feedback to C/A Director or designee regarding specific program's functioning, systemic problems, significant client issues and unmet client needs
  • Maintains assigned caseload including development of ISP, Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development)
  • Participates in Quality Improvement and Utilization Review processes for Case Management Program
  • Provides back-up coverage to case management staff in order to ensure continuity of services to clients in the absence of the case manager
  • Arrange schedule to meet with client and families as needed outside of regular working hours
  • Facilitates DMH service application process for youth in need of services beyond those provided by ICC
  • Provides Education to CSA Staff about DMH services, including clinical criteria and specific service authorization criteria
  • Authorizes access to DMH community resources as available for youth receiving ICC services or Youth appropriate for limited service authorization
  • Provides consultation to families other agencies and service providers on DMH services and systems as well as other community mental health services
  • Responsible for monitoring services for clients who are not case managed. Including Periodic check-ins and need evaluation
  • Complete Screenings for admission to statewide programs as needed and in accordance with regulations
  • Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action
  • Ability to prepare statistical reports
  • Ability to develop and write policy and procedure recommendations for assigned unit
  • Knowledge of psychosocial problems of those with mental/emotional disorders
  • Knowledge of the types and symptoms of mental/emotional disorders
  • Knowledge of the principles, practices and techniques of counseling
  • Knowledge of the types of programs and services available to the mentally ill population
  • Knowledge of methods of general report writing
26

Materials Management Supervisor Resume Examples & Samples

  • Demonstrate a Safety First culture
  • Builds appropriate relationships, effective working in a Union environment
  • Ability to multi-task and prioritize daily business requirements
  • Action oriented with sense of urgency
  • Firm understanding of manufacturing processes
  • Deals constructively with conflict
  • Takes initiative, embraces challenge/change
  • Willing to change everything except basic values
  • Projects self-confidence, communicates effectively at all levels
  • Coach, train and lead new processes
  • Recognize and build on successes
27

Management Supervisor Resume Examples & Samples

  • Developing client relationship across multiple lines of business
  • Support corporate communications initiatives
  • Show positive work ethic and team spirit Lead identification of new potential business opportunities
  • Creates, writes, and presents agency POVs to client Participates in focus groups, strategy development, and competitive assessment
  • Bachelor’s degree in related field preferred Needs to exhibit strong problem solving skills
  • Needs to be attentive, detail oriented, and curious
  • Demonstrated capability and experience in managing subordinates Ability to multitask
28

Materials Management Supervisor Resume Examples & Samples

  • Supervises all materiel products and services activities at a specific location
  • Assists in developing and in implementing policies/procedures which support the regional and national purchasing goals and standardization of products
  • Supervises staff in all areas of materials management
  • Ensures they meet the established service goals, follow policies and procedures, and the daily supply requirements are met in order to achieve maximum utilization of all resources
  • Assists the medical center and ambulatory staff in managing their product costs
  • Researches and explains variances in the materials management department budget
  • Assists in preparing quarterly financial reports, highlighting cost savings
  • Coordinates local distribution of goods/services and maintains storage of surplus items
  • Ensures all equipment repairs and vendor returns are processed in a timely manner
  • Assists managers and supervisors in the interpretation of materials management reports
  • Assists in developing recommendations for clients on how reduce their supply costs and achieve local, regional and national product standardization compliance
  • Assists in resolving all materiel management distribution issues
  • Monitors back orders and aggressively follows up on delivery delays or problems
  • Researches and investigates new products as requested
  • Minimum four (4) of years materials management experience in a hospital setting
  • Minimum two (2) of years inventory control experience required
  • Minimum two (2) of years supervisory experience
  • Minimum three (3) years of hospital experience preferred
  • AA degree preferred
  • Demonstrated competence in operation of Inventory Control Systems and Software applications
  • Demonstrated knowledge of Supply Chain Principles and Concepts (e.g. Purchasing, Receiving, Distribution, Stockless and JIT systems)
  • Knowledge of Linen Management and Patient Transportation
  • Knowledge of Federal, State, and Local Regulations and TJC requirements
29

Workforce Management Supervisor Resume Examples & Samples

  • Prior HRIS/HRMS, payroll or time and attendance experience
  • Ability to calculate overtime
  • Strong computer skills, specifically in Microsoft Word and Excel. PowerPoint and Project a plus
  • Basic proficiency in report writing
  • Typing skills a must; 10 key a plus
  • Strong interpersonal skills to interface effectively with all levels of personnel
  • Ability to maintain confidential employee information
  • Ability to self-direct work and effectively multi-task
30

Document Management Supervisor Resume Examples & Samples

  • Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations
  • Supervise claim resolution processing (90 Day Billing Waivers, Voids and PAs), including review of claim data entry accuracy by outside vendor
  • Supervise clerks in document review and prep, including wet signature comments, rebuilding ATNs, and processing provider correspondence
  • Perform research into state related, provider, CARTS issues and/or vendor questions or problems. Required to review, reconcile and communicate data and decisions across systems and reporting. This includes client requested file pulls
  • Responsible for staff development and conducting one-on-one and team meetings. Provide coaching and formal warnings as necessary
  • Develop and train staff on job systems and functions. Handle quarterly bonus and annual performance appraisals
  • Responsible for data collection and regular reporting, both internal and external. Includes providing data for 66a and 45a, as well as producing individual reporting for claim resolution and processing
  • Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
  • At least two (2) years of provider enrollment experience or credentialing in a health care environment (i.e. healthcare facility, managed care setting, insurer, credentialing verification organization)
  • Previous Supervisory experience preferred
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products
31

Utilization Management Supervisor Resume Examples & Samples

  • Collaborates with physicians and other providers to facilitate provision of services throughout the health care continuum
  • Participates in ongoing development of policies and procedures/work instructions for medical management
  • Identifies and refer quality issues to the Director, Medical Management
  • Provides administrative and clinical leadership to medical management nurses and UM coordinators
  • Serves as the point of escalation for issues from the front line staff
  • Oversees utilization management activity and referrals to the Medical Director
  • Oversees case management and disease management referral activity from utilization management
  • Maintains appropriate staffing ratios and team assignments based on volumes
  • Perform utilization review of inpatient admissions, outpatient surgeries, and ancillary services as necessary to ensure turnaround times and processing times are met
  • Conducts audits and quality reviews of staff
  • Monitors implementation and ongoing use of clinical review criteria and provides additional training of staff on InterQual and use of policies as needed. Performs daily reviews to identify any trends or early identification of learning needs
  • Provides assistance with emergency calls that may affect consumer safety
  • Associate or Bachelor Degree in Nursing required; Bachelor Degree preferred
  • Minimum of three years of direct clinical patient care
  • Minimum of three years of experience with medical management activities in a managed care environment
  • Knowledge of managed care principles, HMO and Risk Contracting arrangements
  • Knowledge of health care resources within the community
  • Experience with clinical decision-making criteria sets (i.e. Milliman, InterQual)
  • Strong interpersonal, oral and written communication skills
  • Possess basic computer skills
32

Plan Management Supervisor Resume Examples & Samples

  • Develops, coaches, monitors, and/or mentors staff. Conducts performance evaluations; schedules and approves overtime and takes disciplinary action as necessary. Assist in the day-to-day operations by serving as a resource to staff; monitors refund activity and make changes as needed to meet unit demands. Tracks productivity of all Credit Analyst and/or Credit Resolution Reps
  • Run queries and create reports on a routine basis to identify credit balance accounts and distributes to the staff. Reports and provides trends and patterns in payer overpayments
  • Interacts with internal/external customers and/or vendors for resolution of new credit balance accounts and responsible for reviewing and working accounts. Work directly with the BPO credit resolution team to resolve issues
  • Performs refund and debit adjustment approvals while auditing the reimbursement functions for the adjudication system for contracts in place with Managed Care, Commercial, and third party payors on patient accounts
  • Ensures compliance with Tenet Standard Operating Procedures. Interprets and ensures the consistent application of Tenet policies in regard to patient, commercial and government payers’ refunds
  • Provide effective one-on-one follow-up/practical training to ensure effective assimilation of formal training ideas and methods
  • Intermediate writing skills
  • Intermediate knowledge of Healthcare A/R
  • Ability to provide advanced customer service
  • 3-5 years experience providing leadership and management direction related to collections and follow-up of Managed Care and Commercial processes within a multi-facility environment
  • 3-5 years experience in Healthcare Administration or Business Office, specifically in Managed care
  • 1-2 years Supervisory experience
  • Experience as a Patient Accounts Supervisor is preferred
33

Risk Management Supervisor Resume Examples & Samples

  • Supervise and train/mentor a team of Risk Management Officers
  • Building & property patrols, property key & access control, fire & life safety functions
  • Investigation, documentation of incidents (including insurance, liability & workman’s compensation documentation), report writing and record keeping of occurrences within the Hotel property
  • Enforcement of various Hotel & company policies and procedures
  • Enforcement of various Federal, State, and local laws and by-laws
  • Implementation of department policies
  • Understanding of Life Safety Systems, and Hotel policies and procedures
  • Provides direction and leadership to line employees on his/her specific shift
  • Ensures departmental policies are understood and followed by team members
  • Makes immediate correction of any colleague violation of said policies when possible. Or, provides documentation of colleague violations requiring corrective measures
  • Has an understanding of Hotel Crisis procedures including: Fire & Evacuation, casualty care, bomb threat, shelter in-place & emergency lock down, extreme weather, and others as per local Hotel need
  • During patrols; corrects and/or documents unsecured premises, damaged property, unauthorized personnel, and other minor deficiencies. Corrects potential safety hazards and investigates incidents involving safety hazards
  • Ensures the package pass procedure is followed for all hotel products leaving the hotel
  • Performs and manages random screening of colleague bags leaving the building
  • Controls access to the hotel through the use of: Employee identification cards, visitor sign-in sheets, and general observance of persons in public areas
  • Enforces key control as prescribed by the Risk Management control policy
  • Other tasks as assigned by the Director
  • Assists with scheduling in Watson
  • Purchase orders utilizing the Birchstreet system
  • Assists with the Creation and implementation of standard operating procedures on behalf of the Risk Management department
  • Manage Keywatcher & MS Shift event reporting software and equipment
  • Liaise with Saflok for key/lock support and design changes
  • Assists to maintain Risk Management Officer’s Certifications and renewals
  • Assists director with Hotel trainings offered by Risk Management
  • Must be 21 or over
  • Post-secondary education in a related field or discipline
  • 3-5 years of security experience in hospitality, or similar field
  • Related supervisory experience preferred
  • Certified CPR/AED First aid
  • Proficiency and computer knowledge required in Windows, other security & safety related systems
  • Bilingual is an asset
34

Case Management Supervisor Resume Examples & Samples

  • Provides direction and supervision to the case management staff including departmental functions, individual development plans, performance reviews, and disciplinary actions
  • Responsible for coordinating communications and daily activities of the staff, and assuring adequate staffing to accomplish goals
  • Participates in recruitment, training, and retention of staff. This includes initial and periodic license verification when applicable
  • Conducts periodic case reviews, employee performance reviews, and staffing patterns, identifying areas needing improvement and initiates appropriate action including productivity monitoring and inter-rater reliability
  • Coordinates regular team meetings with staff
  • Responsible for the implementation of policies
  • Assists in implementing and monitoring departmental changes and initiatives necessary to accomplish goals
  • Instructs and acts as a resource for staff in dealing with special situations or problems
  • Maintains documentation relative to the activities of the department and prepares reports as necessary, including those related to Quality Improvement Plan activities. Keeps designated management aware of progress toward goals and productivity
  • Accepts responsibility for personal professional education requirements per departmental policy
  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
  • Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements
  • Licensed registered nurse (current and unrestricted)
  • Certified Case Manager (CCM) or Certified Health Educator Specialist (CHES) required
35

Management Supervisor Resume Examples & Samples

  • Develops understanding of clients’ business; complexity of drug development journey
  • Clients’ operate in flat organizations. Candidate must be able to connect on multiple levels and disciplines (MarCom coordinators to CMO level)
  • Organize and direct internal/partner teams to deliver integrated solutions from strategy/concept to execution. Partners include OPR, The Shop etc
  • Strategic value to drive business results
  • Requires multi-discipline experience across traditional and digital channels, including strong social and CRM
  • Excellent financial acumen
  • B2B/Biopharma experience highly desired
  • Supervise AE
36

Management Supervisor Resume Examples & Samples

  • Direct reports are most often staff
  • Reports to Manager
  • Purview is work unit or team
  • Change implementer
  • Minimum three (3) years of supervisory/team lead experience
37

Senior Resource Management Supervisor Resume Examples & Samples

  • Leads development, implementation and evaluation of strategic and/or system projects, new programs, performance measurement, market research and database management. ; Coordinate and report on process/project assignments. ; 40%
  • Assist, advise, review, analyze, and prepare financial & operational information. ; 15%
  • Actively participate with external customers, in order manage scope, schedule and cost for select organizational projects. ; 15%
  • Assist other personnel with responses to internal and external inquiries. ; Prepare reports and controls assigned to specific projects and initiatives. ; 10%
  • Develop and implement new procedures and training for new processes. ; Develop and implement effective business readiness procedures. ; 10%
  • Participate in process improvement task forces. ; Provide benchmarking analysis. ; Prepare status reports to leadership. ; 10%
  • Work is varied and requires the general understanding and application of general instructions and guidelines
  • Provide feedback to inquiries from internal and external customers
  • Prepare, process and analyze results and make financial and operational recommendations, including business cases for team leaders approval and process improvements
  • Interact with internal and external personnel
  • Work is subject to frequent/daily review
  • Ensure safe work performance
38

Management Supervisor Resume Examples & Samples

  • Helps integrate junior team members and educates them on their client, their target and their products
  • Develops in-depth business reporting and comprehensive competitive advertising/marketing analyses
  • Demonstrates knowledge of the overall competitive landscape
  • Participates in the presentation and selling through of creative and media plans
  • Four to eight years agency experience required, in one or more disciplines
  • MS Project, PowerPoint, Excel Demonstrated capability and experience in managing subordinates
39

SC Customer Management Supervisor Resume Examples & Samples

  • BA/BS degree 3+ years experience in VMI, buyer, logistics, supply chain or customer service
  • Analytical, strategic thinker with a continuous improvement mindset
  • Problem solving, issue resolution, influencing and prioritization skills
  • Excellent verbal and written communication, collaboration and networking skills
  • Ability to speak in technical terms to a supply chain audience
  • Intermediate MS Office skills (Excel, Word, Outlook)
40

Management Supervisor Resume Examples & Samples

  • Experience managing a staff of >5
  • Experience in supervising an environment of >1,500 PCs or >3,000 IT Assets (ex. printers, PDA’s, etc.)
  • HCM Cloud experience
  • Managing service levels and budgets
  • Managing customer relations and satisfaction
  • Working knowledge of other IT functions
  • IT project management experience
  • Financial management experience
  • Ability to work in a Labor Management Partnership environment
41

Materials Management Supervisor Resume Examples & Samples

  • Develop, maintain, and implement a logistics program to ensure compliance with federal and state agencies and contractual requirements from the design phase through the disposal phase
  • Insure proper interface and coordination with field operations
  • Responsible for maintaining an organized and accurate inventory control system for inventory transactions, cycle counts and general stockroom practices
  • Responsible for all engineered equipment and material
  • Coordinates activities of workers engaged in lifting, transporting, storing, and loading materials and products by use of conveyors, cranes, hoists, or industrial trucks
  • Analyze market and delivery systems in order to assess present and future material availability
  • Arrange for disposal of surplus materials
  • Apply knowledge of site layout and material-handling equipment and procedures
  • Studies receiving or shipping notices and reports of warehousing space available to develop schedule for material handling activities
  • Confer with supervisors of other departments to coordinate flow of materials
  • Verify or prepare records
  • Supervise activities of shipping and receiving personnel
  • Assist in overall setup of lay down areas, storage facilities, temporary fencing, etc
  • 10+ years’ experience with large warehousing on similar construction projects
42

Case Management Supervisor Resume Examples & Samples

  • End to end management of simple to complex employee relations cases, including Open Door, Whistleblower submissions, performance management issues, behavior management issues, disciplinary actions
  • Case Managers are required to take a leadership role in engaging relevant parties, including Security, Legal, Medical Case Mgt, to work on the effective resolution of employee situations
  • Provide advice and counsel to HR Partners and line managers regarding the application of policy and procedure from an historical, cross-business, and country perspective
  • Apply local legislation and regulations to case management and resolution
  • Execute appropriate investigation techniques, and use good judgment and balanced consideration of all available facts and information to determine outcome. Reviews outcome/decisions with the line manager or a more senior member of the team
  • Works with the Case Manager Cluster Lead in defining and negotiating appropriate and globally consistent disciplinary actions
  • Identify potential trends or pervasive concerns and recommend potential solutions with respect to the assigned scope
  • The candidate should possess in-depth understanding on HR fundamentals and has working knowledge on Employee Case Management, Local Labor law / Due Process
  • Good investigation and problem solving skills and able to evaluate medium to complex situations using multiple sources of information; has developed communication and diplomacy skills used in dealing with different levels of people in the organization
  • Demonstrated HR experience and competency in the areas of business acumen, data reporting and analysis, influencing, contracting, consulting, negotiating, organizational assessment
  • Experience in the facilitation of change systems, in organizational design and transition management
  • Candidate must possess at least a Bachelor's/College Degree in Human Resources/ Labor Relations or related field
  • Good to have- BS Law degree
  • At least 2-3 year(s) of working experience in Human Resources, preferably in a supervisory capacity
  • At least 1-2 years of working experience in BPO industry is nice to have
  • Applicants must be willing to work in UP Ayala / Eastwood / Cyberwest
  • Open to night shift work schedule
  • English: Fluent
43

Sample Management Supervisor Resume Examples & Samples

  • One year certificate or Associate’s degree (A. A.) or equivalent from two-year college or technical school
  • Five to seven years related experience and/or training
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
44

Flock Management Supervisor Resume Examples & Samples

  • 60% Dailey management of farm operations
  • 15% Maintaining Safety and animal welfare Program
  • 10% Employee Relations and Project coordination
  • High level of accuracy with attention to detail
  • Keen sense of priorities and relentless determination
  • Promotes an inclusive environment and seeks ways to integrate differences
  • Must be willing to work Holidays when needed
  • Must be able to work in a farm environment (dirt/dust/noise)
  • Valid driver’s license that meets the requirements of company policy
  • Experience in the field of turkey production
45

Sample Management Supervisor Resume Examples & Samples

  • 3-4 years of related experience
  • Highly skilled in both written and verbal communication skills
  • Ability to independently organize and evaluate data
  • Ability to initiate and implement both self and staff development efforts independently
46

Case Management Supervisor Resume Examples & Samples

  • Report trends
  • Develop system-view recommendations
  • Implement appropriate actions to control trend
  • Create and conducts provider outreach initiatives
  • Ensure compliance with regulatory requirements
  • Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
  • Recommend alternatives if appropriate using your knowledge of clinical protocols
  • Identify members for specific case management and / or disease management activities
  • Monitor case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions
  • Current RN license in the states of CO and NM
  • Ability to be licensed in multiple states without restrictions
  • Prior supervisory experience
  • Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems if 10Mx1M
  • Call center or triage experience
  • May substitute equivalent education and/or experience for degree
  • Previous experience in case management, utilization management, discharge planning and/or home health or rehab
47

Case Management Supervisor Resume Examples & Samples

  • Monitor, review and assign Health Plan referrals for Case Management
  • Manages time cards and vacation requests of team
  • Oversees overall team productivity, clinical supervision, clinical quality and other staff needs
  • Serves as immediate resource to ICM Clinicians to assist with problem-solving
  • Assists staff in the application of level of care criteria as it applies to the Plans and product lines
  • Leadership skills and supervisory experience, including the ability to develop team performance
  • Self-motivated, able to prioritize multiple issues, excellent organizational skills, ability to track multiple projects/tasks and follow through as needed
  • Able to work collaboratively with internal staff and external providers
48

Management Supervisor Resume Examples & Samples

  • Lead interface with social clients, creative teams, production, and consulting/interagency (media and PR) teams
  • Partner with Agency Brand lead to ensure consistent and complimentary communications
  • Possesses and demonstrates a thorough knowledge of the dynamics and workings of the client’s business and social media landscape
  • Collaborates with other depts. (analytics, marketing strategy, digital strategy, etc.) to create marketing communications plans
  • Participates in the presentation and selling through of creative ideas and tactics
  • Four to eight years agency experience required, in one or more disciplines, 1-2 years in social media account management
49

Leave Management Supervisor Resume Examples & Samples

  • Employee Leave Requests and Claim Adjudication
  • Employee Records Maintenance for accurate HR, Payroll and Benefits processing
  • Communication with employees and HR representatives
  • Manage Return to Work process, considering physician information, departmental restrictions and job physical requirements
  • Paid and Unpaid Time-Off Administration
  • Leave Administration – FMLA, STD, LTD, Bereavement, etc
  • Leave Policy Interpretation & Guidance
  • Maintain and develop staff through managing time and attendance, training and coaching individuals, and discipline
  • Manage team workload and conduct regular checks to ensure quality of service delivered in a timely manner
  • Serves as a point of contact for escalated issues
  • Manage individual performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations
  • Fosters a team environment to drive ownership of work and encourages team involvement and support around process improvement ideas
  • Coordinates team projects and drives for results through task delegation and follow up
  • Manages and monitors systems and data integrity
  • 5-10 years prior experience in a call center or service center environment
  • 1-3 years prior experience leading teams
  • Minimum 2 years of experience managing FMLA/STD claims, absence management or similar claims experience
  • Knowledge of Leave of Absence regulations and legislation, including FMLA
  • Superior Customer Service skills
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.). Kronos Absence Management (or an alternative absence management technology) experience preferred
  • Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
50

Utilization Management Supervisor Resume Examples & Samples

  • 1+ years of clinical experience in an ambulatory, hospital, or SNF setting
  • 1+ years of lead, supervisory or management experience
  • 1+ years of prior authorization / Utilization Management experience
  • Prior experience with Government Programs such as Medicare, Medicaid and MediCal
  • Interest or exposure to denial process
51

Case Management Supervisor Resume Examples & Samples

  • Education:Bachelors of Science in Nursing required
  • Experience:Minimum 2-4 years in Acute Case Management Clinical/professional expertise in social work, utilization management, discharge planning, and care coordination
  • Licensure/Certification/Registration:Current Tennessee or Compact state RN licensure required
  • Equipment:Standard Office Equipment
  • Skills:Interpersonal skills are required to act as a liaison among all members of the healthcare team. Effective communication and interpersonal skills. Problem-solving and decision-making skills, ability to appropriately identify and resolve issues within specified timeframes. Ability to plan, organize and direct the activities of others
52

Master Data Management Supervisor Resume Examples & Samples

  • Lead integration of MDM into the Asia Hub
  • Ensure that Master Data Management key performance indicators (KPIs) are attained. KPIs include
  • High school degree required. Bachelor’s degree in Finance, Accounting, or other Business degree preferred
  • At least 5 years of business experience in a multinational company required. At least two years of supervisory experience strongly preferred
  • Strong working knowledge of large ERP systems such as Oracle
  • Must have demonstrated the ability to work independently
  • Experience in high volume transactional environment
53

Land Management Supervisor Resume Examples & Samples

  • Lead negotiation process surrounding consent and compound expansion efforts
  • Implement processes and communication channels that proactively and efficiently address internal and external needs related to land management efforts
  • Develop and implement pricing and negotiation strategies to ensure appropriate completion of relevant consent and compound expansions
  • Prepare qualitative and quantitative analyses of site specific matters, recommend action and facilitate the resolution of such issues
  • Oversee team of Project Managers to effectively manage all open projects
  • Establish workflow for decision making process related to Land Management activities
  • Collaborate with members of the Land Management, Operations, Sales and Legal departments to determine appropriate actions
  • Establish quarterly financial and strategic targets, define procedures and develop a systematic and productive process to track efficiency, accuracy and other key metrics
  • Supervise and manage the performance of Project Managers
  • Create strong collaborative team environment
  • Recruit, develop and retain staff, partnering with Senior Management, Recruiting and Human Resources. This includes on-boarding and orientation for new hires
  • Provide disciplined performance management for team
  • Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
  • Excellent planning skills; ability to effectively manage priorities to meet requirements and deadlines in a dynamic and fast paced environment
  • Strong working knowledge of the wireless tower industry, land management and related legal matters
  • Excellent financial analysis skills, including advanced experience with Excel and Access
  • Demonstrated ability to design and manage complex projects from inception to execution
  • Strong leadership and relationship-development skills resulting in long-term, collaborative working relationships
  • Strong organization, planning and project management skills
  • Good strategic and problem solving skills; able to effectively influence decision making in key negotiations
  • Bachelor’s degree required; concentration in Finance or Business Administration strongly preferred
  • Between 3–6 years of experience in finance or real estate industries required
  • Strong computer skills, including Microsoft Office suite and especially Microsoft Excel, required
  • Experience with Sales Force CRM strongly preferred
  • Track record of effectively working with cross-functional teams required
  • Six Sigma or other process improvement certification(s) preferred
54

Workforce Management Supervisor Resume Examples & Samples

  • Supervises the activities of workforce management processes within a call or help desk environment
  • Conceptualize, design, develop, implement and maintain standard operating procedures for productivity and performance improvements against program specific key performance indicators
  • Direct the analysis of available data to ensure a consistent balance across different queues / lines of business
  • Lead team members, foster their professional growth and promote teamwork and cooperation
  • Research and develop best practices for managing multi-site environments
  • Partner with program leaders and direct client relationships
  • Develop staff to ensure consistent monitoring and management of a multitude of call center performance metrics through internal and external platforms (ensuring timely and efficient communication with the programs to manage allocation settings, queue settings, staff availability overflows targets, etc.)
  • Manage labor utilization during periods of short staffing or over staffing
  • Set performance measures for all Command Center analysts keyed to process and program performance
  • 5-8 years of related experience managing a Workforce Management Command Center environment
55

Case Management Supervisor Resume Examples & Samples

  • Provide administrative guidance and supervision to the Case Managers under the direction of the Program Manager
  • Monitors utilization of resources to provide cost effective care
  • Functions as a Case Manager when required
56

Workforce Management Supervisor Resume Examples & Samples

  • Authority to make last minute scheduling changes and approve time-off requests outside of guidelines
  • Specialist Workforce Mgmt
  • High School Diploma or equivalent combination of education, training, and experience
57

Workforce Management Supervisor Resume Examples & Samples

  • Previous Supervisory experience, 1-2 years with proven coaching/mentoring abilities
  • Previous insight into a multi site and technically advanced call center
  • Excellent time management skills, ability to manage multiple projects simultaneously and work in a fast-paced environment
  • Strong change management and interpersonal skills, with ability to adapt well to a quickly changing environment
  • Strong business, operational, and procedural knowledge of a call center
  • Self Motivated, ability to question current workflow processes and drive solutions to enhance the business
  • Ability to support medium to complex projects
  • Solid project management skills
  • Proven leader amongst their peers
  • Highly collaborative individual with ability to influence others and build strong professional relationships
  • Demonstrated organizational and effective planning skills
  • Advanced knowledge of Workforce Management principle and disciplines, 3-5 years of experience. Including Workforce Management Scheduling/Planning experience
  • Strong analytical skills with the ability to evaluate complex data and prioritize based on level of impact
  • Aptitude for strategic planning and seeing the big picture
  • Strong knowledge of MS Office Suite, specifically MS Access and MS Excel, Power Point
  • Excellent knowledge of Avaya CMS, including Best Services Routing, vector/VDN flows and reports
58

Product Management, Supervisor Resume Examples & Samples

  • 6+ years of working experience in the financial industry
  • Minimum of 3 years in software product management or as a senior software business analyst
  • Must have at least 1 year of people management experience
  • Must have at least 1 year of project management experience
  • Banking or Credit Union experience is preferred
  • Bachelor’s or advanced degree preferred
  • Successful track record in product development and adoption
  • Good knowledge of software development lifecycle
  • Good leadership, organizational, decision-making, and analytical skills
  • Able to develop Product and Feature Strategies into a rolling 3-5 year plan
  • Able to define system and functional requirements
  • Able to meet aggressive deadlines and handle multiple, demanding products
  • Able to participate in and facilitate group meetings
  • Determines customers' needs and desires by doing the research needed to obtain product ideas and features to solve business problems
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
  • Assesses market competition by comparing the company's product to competitors' products
  • Provides source data for product line communications by defining product marketing artifacts
  • Assesses product market data by calling on customers
  • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses
  • Introduces and markets new products by developing time-integrated plans with marketing and sales
  • Maintains business staff by recruiting, selecting, orienting, and training employees
  • Maintains business staff job results by counseling employees; planning and monitoring job results
  • Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies
  • Presents product ideas to focus groups and demonstrates completed products to client prospects in both a personal setting and conference settings
  • Monitors the development of business plans, managing lifecycles, and product positioning in the marketplace
  • Reduces broad concepts and business strategies into structured product marketing plans
  • Manages third party relationships that directly impact product line(s). Closely monitors the terms and conditions of the third party agreements to ensure JHA remains in compliance with royalty reporting efforts and termination clauses
  • Establishes pricing strategies
  • Interacts with engineering, manufacturing and sales to enhance existing product(s) or product line(s)
  • Leads new product definition and business plans with joint departments
  • Oversees product release activities to ensure successful release, including but not limited to: product readiness, price book updates, release notes, customer correspondence, beta completion/success and Operations department readiness
59

Materials Management Supervisor Resume Examples & Samples

  • Displays ownership of all Shipping, Receiving and Material responsibilities and directs staff and day-to-day activities to support the material management and warehousing organization, interacting regularly with every department in the organization
  • Hires, trains, motivates, leads, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department as appropriate
  • Informs personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results
  • Assists with writing and implementing all policies and training for the department to support the company quality system and safety policies
  • Manages all incoming receipts, including initiating the material release process and working closely with QA related to material release
  • Supports Vendor Managed Inventories (VMI)
  • Performs inventory control through a computerized system, including receipts, inventory transactions, cycle counts, including managing all finished goods inventory
  • Leads/participates in ongoing departmental communication regarding materials needs to coordinate timely internal delivery
  • Displays ownership of work order management, including puling materials, maintaining a report on work order status and work order closure
  • Manages all Preventative Maintenance for the department
  • Conducts timely scheduling of domestic and international shipments to support customer due dates
  • Actively organizes and/or participates in team meetings
  • Bachelor's Degree or Associate’s Degree in related field
  • 8 years’ related experience, including demonstrated career progression and leadership
60

Campaign Management Supervisor Resume Examples & Samples

  • Lead the day-to-day management of the team helping balance workloads, onboard new hires, and mentor the team to deliver Raving Fan service across all accounts
  • Maintain responsibility for the internal workflow of campaigns post-sale, from quality assurance all the way through to launch, and everything in between
  • Provide the regional teams with tactical support and help to quickly see issues through to a resolution
  • Proactively identify gaps in trafficking, launch, and troubleshooting processes within the region, and suggest, implement, and train on any needed adjustments
  • Oversee all campaign management activities for larger, more complex accounts, taking ownership when necessary
  • Functional expertise across all levels of digital campaign management with high degree of quality assurance
  • Support training initiatives for Sales and the MSO team related to process, best practices, and capabilities
  • Partner with the Associate Director of Ad Ops and/or the regional MSO VP to contribute to training materials and educational opportunities for Campaign Management staff within the region; ensure that materials are current and meet the needs of staff, while leading regular educational sessions for teams
  • Conduct regular 1:1 meetings with assigned team, provide actionable feedback, in partnership with the Associate Directors that fosters career growth & motivation, addressing personnel conflicts and performance issues confidently, and in a timely manner
  • Develop onboarding and training materials
  • Lead client and team meetings, including but not limited to process trainings and best practice discussions
  • Stay on top of industry trends, best practices, and ad serving capabilities
61

SVP, Management Supervisor Resume Examples & Samples

  • Co-lead a new agency team with focus on healthcare market access
  • Contribute to the strategic evolution of brand in partnership with client
  • Requires strong strategic skills and ability to work across multiple agency partners and a general understanding of the healthcare payer
  • Manage full account team. Be seen as a resource. Manage without micromanaging
  • Ensure all tactical recommendations are in line with market strategy
  • Have full category and brand knowledge. Be able to impart the knowledge to junior account team members
  • Own brand objectives and strategies. Apply these strategies to the creative and tactical work as it applies to the payer influencers
  • Master the entire financial process—from estimating to billing, to reconciliation, to SOW, and staffing plan
  • Work effectively with all departments in order to facilitate project completion
  • Display leadership qualities both internally and externally
  • Participate in new business pitches as a valued member of the leadership team
  • Significant background in pharmaceutical advertising account management and/or working product management, preferably 5 years of healthcare experience
  • Payer market/marketing experience is highly desirable
  • Energetic team player with strong managerial and leadership skills
  • Have a strong desire to drive strategic development, lead a collaborative team, and immerse yourself in a variety of new assignments related to market access
  • Excellent written and communication skills
  • Ability to supervise, train, and mentor team members
62

Workforce Management Supervisor Resume Examples & Samples

  • Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues
  • Work with NOC, Operations, and Remote Centers to manage and resolve downtime and telephony issues
  • Make adjustment to call and email allocations driven by the real-time trends and backlog management
  • Conduct real-time monitoring of agents through the Verint real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues
  • Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of Verint
  • During low call volume allocate resources to alternative tasks
  • Communicate with remote centers to input all callout data into Verint in a timely fashion to ensure intraday in Verint is kept up to date for analysts and management team
  • Execute reporting packages for agents, teams, and programs to provide analysis of areas of opportunity, AHT, ACW, QA, Schedule Adherence, SVL stats for previous day, WTD, and MTD
  • Send out regular performance updates including interval and intraday SVLs, % to forecast, ASA, and callouts
  • Experience of working in large multi-skilled call center environments
  • Use of WFM tools to produce call forecasting information
  • Flexible thinker who is able to quickly adapt to changes in arrival volumes and patterns
  • Load balancing and blending of call center resource across product lines and call centers
  • Analytical and logical thinker with the ability to apply creative solutions to resource constraints
  • Demonstrable commercial focus and business acumen in recommendations and decision making
  • Excellent MS office application knowledge including Excel & Access
  • Stakeholder management
  • Detailed understanding of resource planning processes
  • Excellent Communicator, both written and oral, with the ability to communicate clearly and persuasively at all levels
  • Excellent organizational skills, with the ability to collate and analyst data and deliver this to achieve maximum results
  • Able to innovate and provide realistic solutions
  • Flexible in working hours to meet the needs of the business
  • The ability to promote the introduction of new ideas by continuous improvement initiatives
  • Self-motivated, enthusiastic, professional individual
  • Flexible and open to change and new information; adapts behavior and work methods accordingly
63

Workforce Management Supervisor Resume Examples & Samples

  • At least 6 years of job related experience that included acting in a lead or coaching role, or equivalent education and experience
  • Working knowledge of effective reporting techniques and experience using Excel or a similar spreadsheet application
  • Work varied shifts including weekends and holidays
64

Production Management Supervisor Resume Examples & Samples

  • Responsible for the daily scheduling of the work force to insure proper staffing
  • Directs the day-to-day activities of the production operation
  • Must achieve safety, quality, and productivity metrics/goal
  • Responsible for 5S company standards and safety programs
  • Completes detailed accurate performance evaluations of all direct reports
  • Maintains general responsibility for disciplinary process in the area of counseling, oral and written warnings; insures a productive work climate in the production operation
  • Work on special projects as defined per business for each area of operation
  • Coordinates and supervises the daily production activities
  • Has in-depth knowledge of work processes and tools within own area
  • Applies expertise to solve standard and non-standard problems within own area
  • Aligns individual goals for self and others with work area/functional goals
  • Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
  • Perform to company standard 5’s program
  • Perform other duties within the scope of job assignment as assigned by the Supervisor and or lead
  • Perform duties in compliance with all safety rules and regulations required by the Company, Local, and State and Federal provisions
  • Demonstrate success in managing people and leading a team
  • A minimum of 4+ years related experience required
  • Supervisory/management experience
  • Proficient computer experience in using AS400
  • Office environment – sitting, standing, stooping continuously
  • Must be able to lift up to 40lb
65

Materials Management Supervisor Resume Examples & Samples

  • Must have leadership and management qualities consistent with organizational goals and company policy
  • Requires organizational and planning skills
  • Must keep accurate and factual records
  • Able to encourage and facilitate employee group / individual problem solving
  • BA, BS or equivalent experience
66

Key Account Management Supervisor Resume Examples & Samples

  • Observing key metrics closely, manages Key Account Management operation in coordination with the service provider
  • Conducts study for GittiGidiyor to keep the satisfaction of key sellers and customer experiences at the upmost level, produces projects and implements them
  • Arranges budget for the Key Account Management operation, monitors and manages it
  • Operates invoicing and reconciliation procedures with outsourced service providers
  • Makes monthly, quarterly and annual growth estimates. Arranges required planning within this light and reports target-realized comparisons to the director of the department
  • Works closely with outsourced service providers and audits the processes by frequently visiting the operation’s location
  • Holds daily and weekly coordination meetings with outsourced service provider, and reports output of the meeting to the director of the department
  • Organizes monthly, quarterly, semi-annual and annual review meetings in coordination with outsourced service provider with the participation of manager of the unit and director of the department. Reports output of the meetings and follows-up the work
  • Ensures close relations with entire functions of the company primarily with technology, commerce and marketing departments, develops projects accompanied by mutual studies, and coordinates with the related departments in line with the targets of the company
67

Category Management Supervisor Resume Examples & Samples

  • Minimum 2-year experience in FMCG company (Sales, Marketing, Trade Marketing)
  • Experience in Category Management is highly preferred
  • Good presentation skills and ability to sell ideas
  • Ambition, drive for independence and leadership
  • Excellent communication and organization skills to manage multiple tasks
  • Ability to learn on the fly
  • Very good command of English and Polish
  • Knowledge of MS Office (Excel, Power Point, Word)
  • Familiarity with market data and tools (Nielsen, Spacemen, Dunnhumby) would be an advantage
  • University degree
68

Customer Account Management Supervisor Resume Examples & Samples

  • Minimum of three (3) years combined team lead/supervisor experience
  • Customer Service Systems knowledge (COMS, CSMS)
  • Ability to engage and influence others
  • Ability to coach and develop others
  • Ability to lead and work with cross-functional teams and across multiple functions and disciplines
  • Results-oriented with strong process and execution skills
69

Water Management Supervisor Resume Examples & Samples

  • Develops and assists with infrastructure improvement plans and budgets annually to ensure adequate supply
  • Manages use and maintenance of water supply infrastructure, including cost control
  • Tracks water use and provides accurate data to facilitate water payments, accounting accruals, etc
  • Manages permitting and coordinates design work for water supply infrastructure
  • Develops and maintains procedures for water well drilling, frac pond inspection and water sampling
  • Provides forward projections for water supply costs and manages frac water profit center to a neutral cost
70

Management Supervisor Resume Examples & Samples

  • Overall management of communication/marketing programs and coordination of agency services
  • Management of profitability on programs
  • Ensuring that communication programs are in line with overall brand direction and strategies
  • Ensure that communication programs are executed in accordance with client needs and wants
  • Acts as liaison between support functions and the client
  • Monitor work of account management team and provide appropriate direction
  • Communicates all major activities and plans to appropriate agency management and account group numbers
  • Development of client presentations
  • Works with account team to create an environment where account staff and support groups working on their line of businesses feel challenged, valued, and feel that they are dealt with in a fair and consistent manner
  • Demonstrated knowledge of diversity of marketing and communication disciplines including advertising, direct marketing, promotion, events, interactive and database management/marketing
  • Demonstrated project management and people management skills
  • Excellent evaluator of marketing and communication solutions
  • Effective oral presenter
  • Clear, concise business writer
  • Minimum of eight years experience in marketing and/or advertising or related field
  • Strong understanding of media, especially digital and their local market
71

Asset Management Supervisor Resume Examples & Samples

  • Responsible for monitoring & requisitioning of the ff. stocks on time
  • Inks and Toners
  • Cleaning materials and Housekeeping supplies
  • Maincon and Pantry supplies
  • IT Equipment (Except Desktops, Laptops and Phones)
  • Office Supplies - Tocompile all requests from the Departments
  • Must coordinate with sectional POC's for the buffer level of their stocks
  • Process RI (Receiving & Inspection)
  • Participate in the Cycle count and wall to wall inventory
  • Issuance of all accountability forms
  • Responsible for proper tagging/barcode scanning of all the company assets
  • Performs routine clerical duties, including answering telephones, and assisting customers
72

Hospitality Management Supervisor Resume Examples & Samples

  • Maintains a working knowledge of current social media operations and provide feedback to improve business and company social media presence
  • Communicates corporate, department, and team issues monthly so the team is fully aware of vision, goals, company changes, current procedures, and service levels
  • Supports company best practices in relation to our brand values
  • Uses department systems and monitors social media site as directed by management
  • Develops, motivates, and generates a positive and accountable customer service media team through side by side coaching, monitoring communication, observations, and providing constructive feedback and praise
  • Monitors the operation to ensure service levels and response rates are achieved
  • Uses team resources effectively and efficiently
  • Ensures every issue is processed timely and effectively
  • Organizes and issues weekly and monthly shift schedules to cover team responsibilities
  • Completes monthly and annual performance reviews with each team member. Prepares meeting notes, maintains and copies, and provides to team members
  • Conducts regular weekly team meetings. Additional team briefings may be appropriate. Maintains meeting notes
  • Identifies training and development needs of team members and department
  • Develops and mentors team members to be able to process all responsibilities and current issues timely and efficiently
  • Takes ownership of individual issues from inception to resolution, irrespective of content, by all communication methods
  • Analyzes daily, weekly, monthly and annual performance statistics of team to identify the service levels achieved and how improvements can be made and maintained
  • Creates and produces relevant data and reports to present to management team on department activities. Identities additional reporting requirements in order to support business changes and provide an overview of operations
  • Monitors social media sites, as directed, including after hours and weekends
  • Recognizes acceptable versus unacceptable submissions
  • Administers and processes ad hoc member benefits and associated tasks
  • Ensures all relevant entries are recorded on company databases daily and report on statistics
  • Handles escalated issues immediately to ensure they are proactively addressed and resolved
  • Assists and supports the day to day department activities
  • Researches all areas of company operations to ensure all team members are able to respond to member queries
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • A minimum of two (2) years of experience in the hospitality management and/or customer service field required
  • A minimum of one (1) year of supervisory experience in the hospitality management and/or customer service field required
  • Bi-lingual and translation skills in both written and oral forms
  • Ability to understand business logic, corporate structure, and branding objectives
  • Ability to interpret and create policies, procedures and manuals
73

Leave Management Supervisor Resume Examples & Samples

  • Employee Leave Requests and Claims
  • Work with Short Term Disability vendors to plan, administer, claim submissions
  • 6+ years of Leave Management experience
74

Chenical Management Supervisor Resume Examples & Samples

  • Support the identification and prioritization of annual cost savings projects to meet PPG profitability objectives and customer cost savings
  • Assist in training of new coordinators and material handlers that are an integral part of the Chemical management program
  • Manage coordinators, stockers, labelers, that are supporting customers
75

Dimensional Management Supervisor Resume Examples & Samples

  • Lead the organization to utilize and achieve the benefits of Dimensional Management
  • Manage and execute team priorities in coordination with division goals
  • Promote proper Geometric Dimensioning and Tolerancing requirements per the American Society of Mechanical Engineers (ASME) Y14.5M standard
  • Present and deliver findings throughout the organization (engineering and management)
  • 4+ years of engineering experience with thorough understanding of Dimensional Management, preferably in the automotive and/or trucking industry
  • Experience desired in measurement systems analysis, Statistical Process Control, Advanced Product Quality Planning (APQP), and Production Part Approval Process (PPAP)
  • Teaching/coaching experience with a technical topic desired
76

Workforce Management Supervisor Resume Examples & Samples

  • Daily management of work process within the Workforce Management Scheduling and RTA team
  • Ensuring team adheres to current policy and procedure through use of tools and best practices
  • Engages team in weekly meetings and individual one on ones
  • Conducts weekly touchbases with team members
  • Works with analysts to interpret long term forecast
  • Ensures teams meet or exceed SLA's in tickets, schedule changes and email
  • Mentors and develops team and provides direct leadership
  • Strives for associate first attitude within business need
  • In concert with WFM Manager works to build partnerships with all aspects of business
  • Works with RTA to ensure communication of CCC impactful events occurs timely
  • In advance, identifies areas of concern in daily and weekly volume plan and reports to WFM Manager
  • Identify areas of need and opportunity within team and business
  • Must have care (call) center direct Workforce Management experience to include forecasting, scheduling and real time management
  • Bachelor's degree in business-related field or equivalent experience, plus 4-6 years call center/service experience, including 1-2 years with lead or supervisory responsibility strongly preferred
  • Knowledge of workforce management software (WFO, eWFM, IEX, Blue Pumpkin, etc.) required
  • Strong Excel and Word skills required
  • Good communication skills, both verbal and written required
77

Land Management Supervisor Resume Examples & Samples

  • Provide effective and efficient delivery of the Grounds Maintenance Service and ensure that it is aligned with the Broadspectrum Vision, Values and Contract specific business plan
  • Effectively supervise the Grounds staff and relevant subcontractors
  • Manage Grounds staff to ensure all facilities are prepared to best horticultural practices
  • Develop an effective work schedule
  • Complete administration tasks arising from the Grounds service delivery
  • Assist in the development and implementation of Land Management Plan and key Land Management activities
  • Oversee delivery of equipment maintenance program
  • Commitment to following HSE and Quality Assurance procedures, audits, checklists and registers
  • Trade qualification in Horticulture or equivalent experience
  • Valid Australian Driving Licence essential, Medium Ridged Licence would be desirable
  • Chainsaw Certificate desirable
  • Agvet Chemical Users Course (or state equivalent)
  • First Aid Level 2 is desirable
  • Good working knowledge of turf, horticulture, arboriculture, irrigation operations or relevant experience
  • Well-developed computer, word processing and technical knowledge in MS Word, Excel and Power point
  • High level of communication and stakeholder management skills
78

Operations Management Supervisor Resume Examples & Samples

  • Direct and manage warehouse associates to achieve timely distribution and receipt of product and motivate employees to ensure that predetermined productivity and quality standards are achieved
  • Monitor productivity, adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality
  • Recommend and implement programs, policies, and strategies to increase production and efficient space utilization
  • Adhere to budget requirements and works toward obtaining objectives and division goals
  • Prepares ad hoc reports as necessary
  • Insures that accurate attendance/PTO records and scheduling are maintained
  • Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities; primary facility contact for QRA compliance and initiatives
  • High school diploma or GED required; Bachelor’s degree preferred
  • 1-2 years related experience
  • Ability to relocate for future growth, preferred
  • Working knowledge of Six Sigma process improvement preferred
  • Medical product experience beneficial
  • Coordinates and supervises the daily activities of operations, or business support staff
79

Data Management Supervisor Resume Examples & Samples

  • Manage day-to-day activities within the Data Management Team including creating assignments and managing the work load and on call schedule
  • Training, coaching, and performance reviews for all team members
  • Ensures all employees adhere to the company and departmental policies and standard operating procedures
  • Performs Quality Analysis and gathers productivity data for department to ensure metrics are maintained
  • Performs timely entry and validation of data accuracy into the respective operating system tables to prevent erroneous or duplicate data in the company’s data tables
  • Performs editing of the existing data either as a result of a request from the field locations or as a result of performing data quality assurance procedures
  • Participates in planning, organizing, and testing new system designs as needed
  • Assists in providing on call support 24/7 specifically to respond to new requests from the business
  • Collaborates with the sales operations team to address issues
80

Workforce Management Supervisor Resume Examples & Samples

  • Supervise the performance of an assigned workforce management team
  • 1-2 years Workforce Management (Supervisor) call center experience
  • One year of analytical and reporting experience required
  • Must be able to type 35 WPM
  • Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required
  • Excellent communication skills; both written and verbal
  • Excellent developmental and motivational skills required
  • Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics
  • Must demonstrate an upbeat and positive disposition
  • Must be a highly motivated, proactive individual and independent thinker
  • Must be able to handle multiple tasks in a high volume, fast paced environment
  • Knowledge of Verint or other WFM scheduling software
  • Previous Management experience
  • Keen understanding/development with process and procedure
81

Service Account Management Supervisor Resume Examples & Samples

  • Supervises a team of social media specialists and customer support representatives
  • Enforces company policy and helps others adapt to change
  • Ensures performance metrics are met, such as Quality, Schedule Adherence, Service Levels, Customer Satisfaction, and other performance metrics
  • Reviews and addresses team attendance daily / weekly / monthly
  • Provides coaching and feedback to team members, including the development of formal corrective action plans
  • Creates individual development plans and conducts annual performance reviews for team members
  • Works collaboratively with other internal organizations to ensure key messaging is consistent with brand campaign strategy and relevant in social media platforms
  • Expands the company's social presence into up-and-coming platforms
  • Prepares, analyzes, and manages operation through statistical analysis of activity
  • Plans, develops, and administers customer service programs in adherence with national and system customer service objectives
  • Establishes metrics oriented social media operation to measure the impact of these tools on customer engagement efforts and opportunities
  • Tracks effectiveness of individual posts and tweets along with influencer monitoring and engagement
  • Engages with customers in real-time on social platforms to provide superior customer service
  • Implements company policy, procedures, standards, and goals
  • Works with the communications team and other parts of the company to produce public talking points around an event
  • The public content will be posted on social media properties with the aim of engaging our audience
  • Leads root cause analysis on issues to support organizational change
  • Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
  • Ensures proper scheduling for 24 / 7 real-time customer support operations across social media platforms for tens-of-thousands of monthly interactions with the company's customers
  • Focused on engaging with customers on platforms where they are most active
  • High School Diploma or GED
  • 1+ years of supervisor or team lead experience
  • 2+ years of customer service experience analyzing and solving customer problems
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work given schedule across 24 / 7 business hours (shifts will be 1st and 2nd between the hours of 6:00 am and 10:00 pm CST)
  • 5+ years of customer service experience
  • Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences
  • Ability to overcome objections and persuade customers to take actions / change behavior
  • Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the customer
  • Good judgement and discretion when dealing with sensitive and private topics
82

Account Management Supervisor Resume Examples & Samples

  • Position based in Monterrey, Nuevo Leon. It is mandatory to live in Monterrey
  • Experience in healthcare industry
  • Experience working and having relationship with private hospitals in Monterrey. (Christus Muguersa, Tec de Monterrey, among others)
  • Previous sales leadership experience or consultative selling experience in medical device or healthcare administration
  • Strong Strategic and Business Acumen skills. Understanding of P&Land customer financial statements
  • Communications Skills: strong written, verbal and presentation skills. Outstanding negotiating skills
  • Proven ability to successfully execute a complex sales process and interact with the C-Suite
  • In depth knowledge of healthcare industry, environment and GPOs/IDNs
  • Experience in reading, analyzing and writing strategic plans and proposals with customers
  • High degree of flexibility and adaptability in a rapidly changing business/negotiation environment; ability to rapidly acclimate to change and embrace new business opportunities
  • Develop partnerships between corporate and field sales management to implement business plan strategies and contracts to achieve/exceed AOP goals
  • Lead execution of solutions in strategic accounts to address customer’s long term strategic imperatives and provide feedback to the internal organization on potential new solutions
  • Co-develop strategic or business plan that span Medtronic businesses, that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
  • Perform quarterly business reviews, in collaboration with the BU sales team and supporting areas
  • Develop the strategy and execution of contracts that leverage multiple businesses within the assigned account
  • Continuously updates knowledge of all aspects of hospital consulting: asking informed questions, uncovering client opportunities, understanding project specifications, understanding and managing pricing strategies, using technology to expand reach and coverage
  • Retain and develop relationships with external customers including C-Suite executives and departmental heads (i.e. CEO, CFO, CDE Managers, Medical Directors, etc.) to build organizational partnerships
  • Partner with appropriate internal stakeholders in system-wide related discussions to grow Medtronic revenue, drive penetration, and increase overall market share in specific corporate strategic accounts
  • Serve as a corporate liaison to enhance value to key strategic partners and to capitalize on sales and marketing resources
  • Lead, negotiate and implement innovative ideas to support Medtronic strategies and coordinate activities to support access opportunities and challenges
  • Understand and address the needs of the different C-Suite executives, to tailor approach and value proposition
  • Provide deeper customer knowledge and enhance awareness of Medtronic products and services
83

Category Management Supervisor Resume Examples & Samples

  • Contribute to category and J&J growth
  • Develop shopper insights and translate them into Key Action Plans
  • Developing key insights for Customers and J&J's annual planning processes
  • Determine Business opportunities for J&J according to past performance data
  • Secure a winning exhibition for the category and for JJ Brands at POS
  • 1Education level required: Bachelor degree, Marketing, LAE, Engineer, Finance, etc
84

Specimen Management Supervisor Resume Examples & Samples

  • MLT Certification preferred with 2-3 years of Lab and Supervisor Experience
  • Managing approximately 10-15 employees
  • Performing supervisory duties, including interviewing, selecting, and training new hires, reviewing & approving vacation requests, directing all phases of work, and providing feedback as appropriate
  • Performing quarterly evaluations and reviewing them with direct reports in a timely manner. Will ensure staff follows all policies and procedures as required, and will follow corrective action guidelines when necessary
  • Relating professionally with employees and clients at all times, motivating others, and demonstrating leadership at all times
85

Provider Schedule Management Supervisor Resume Examples & Samples

  • Supervises & directs the Provider Schedule Management Schedulers & Coordinators by: answering staff questions, resolving problems raised by Providers &/or Clinical Staff, monitoring work performance in collaboration w/ the Quality Coach to ensure customer satisfaction, interpreting individual performance, motivating staff to meet all standards
  • Ensures timely activation of provider schedules & updates are made in the appropriate systems (HC&AMT)
  • Makes sure that all standards&timelines are met
  • Manages the maintenance of the timekeeping functions & identification of problems in the system or w/ the Physician Timesheet process
  • Obtains advice on time requirements for court testimony, depositions,& other legal responsibilities & maintains documentation
  • Ensures that Call & rounding schedules are developed, adjusted, & distributed monthly to appropriate centers, physicians, page operators
  • Monitors equitable rotations are given & appropriate adjustments are made
  • Make sure all standards & timelines are met
  • Works w/ the Provider Schedule Management Operations Manager in the recruitment, hiring, training, discipline, counseling & evaluation of staff. When needed, works w/ Union Representatives, Shop Stewards to resolve contract issues; disciplinary action resolution; & resolution of employee grievances
  • Works w/ the Regional Access Analyst, Director Access Services & Provider Schedule Management Operations Manager to develop & interpret accurate & useful data as relates to Regional appointment access; uses data to establish individual, team & department performance standards to share w/ Physician& Health Plan leadership
  • Focuses on areas requiring improvement, training, retraining; areas of excellence to be emulated; methods, procedures & programs to increase internal satisfaction w/ KPMAS appointment access performance goals
  • Works w/ Facility Management Team, Area Medical Team, Service Chiefs, Ancillary Services Staff & the Provider Schedule Management Operations Manager to resolve provider concerns; develop plans & communications to reach resolutions
  • Completes other related duties as assigned
  • Primary location is Fair Oaks, Fairfax, VA with occasional travel to Garrett buildings, Silver Spring, MD*
  • Experience working in multi-disciplinary management team to analyze & problem solve issues related to provider scheduling & patient care access preferred
  • Prior supervisory & project management experience preferred
  • Computerized payroll experience preferred
86

Operations Management Supervisor Resume Examples & Samples

  • High School diploma or equivalency
  • Facets experience preferred
  • Data analysis experience preferred
  • 1-4 years leading a team and/or operational process or equivalent demonstrated experience
  • Experience working with Medicare
  • Excellent Leadership skills with energetic, passionate personality
  • Subject matter expert in Medicare Advantage and Prescription Drug Plan Enrollments and Dis-enrollments preferred
  • Process Improvement skills
  • Able to manage multiple complex issues
87

Prior Authorization Ops Management Supervisor Resume Examples & Samples

  • Schedule technicians according to historical call/fax volumes as well as other business needs
  • Coordinate training and related activities within their operational unit
  • Assures quality customer service is provided by providing real time coaching and feedback
  • Clearly inform and track team members on attendance guidelines, production standards, quality standards, and providing quality customer service within their operational unit
  • Handle escalated calls and issues that are beyond the scope of the technician
  • Perform quarterly, and annual performance reviews in accordance with BSC requirements
  • Track system problems, resolves common operating problems and coordinates with operational staff on procedural and systems changes
  • Work closely with operational specialists to assist in development of training curriculum and quality standards
  • Work closely with operational specialists to create or update user processes and procedures with newly published guidelines and/or information
  • Provides phone/fax statistics and reports to various levels of leadership
  • Make decisions on a variety of matters consistent with goals and objectives of group
  • Consult and make recommendations to management on operational issues
  • Other duties, roles, and responsibilities as assigned
  • Ability to use computers and related software applications
  • Good business telephone skills and customer service skills
  • Excellent organizational/prioritization skills
  • Full understanding of applicable legislation/regulations to ensure team compliance
  • Interpret and apply policies and procedures within health care operations
  • Exhibits “can do” attitude and solution oriented approach to issues encountered
  • 5 years of operational leadership or call center management preferred
88

Field Data Management Supervisor Resume Examples & Samples

  • Lead a team of personnel which currently consists of three employees and 4-5 contractors
  • Coordinate third party service providers on mixed team projects involving Operations & Measurement. This position coordinates a weekly technical meeting that can have upwards of twenty participants
  • Provide technical leadership for communications and data transmission related activities
  • Provide leadership and technical skills in support of the Digital Oil Field project. This position currently leads one of the work teams and is heavily involved in several other teams
  • Share technical knowledge and expertise with other resource plans, including sharing of team resources
  • Positively interact with office and field personnel in a manner that creates an atmosphere of creativity, cooperation and attention to the safety of all personnel, the environment and Company assets
  • Some travel to field locations in south Texas (Pleasanton/Kenedy/Gonzales area) will be required
89

Case Management Supervisor Resume Examples & Samples

  • Assure timely and accurate delivery of SNAP, Medicaid, Presumptive Medicaid, Oregon Health Plan, & State Plan Personal Care benefits to new and existing clients. Assure review for additional programs for which clients may be eligible for
  • Monitor and act on information regarding SNAP accuracy to assure attainment of local and state level accuracy goals
  • Monitor, direct, and assure compliance to eligibility rules within the Hillsboro offices pertaining to SNAP, Medicaid, Presumptive Medicaid, Oregon Health Plan, and State Plan Personal Care
  • Monitor, direct, and assure all Medicaid Long Term Clients have accurate current functional needs assessments
  • Monitor, direct, and assure Provider payments are prior authorized, computed correctly and are paid in a timely fashion
  • Identify and develop additional tools and techniques to enhance and improve upon program integrity for all programs assigned
  • Act as a liaison between central office and field staff for consumer, technical issues, and policy determination
  • Report and discuss findings and issues with District Manager
  • Apply applicable rules and laws to assure equal access to benefits and services for all
  • Receive and address consumer complaints and concerns, addressing each within DHS policy, guidelines and expectations
  • Identify community needs and cultivate resource development through development and maintenance of community partnerships
  • Assure Long Term Care services are provided in accordance to client determination and within the least cost/least restrictive environment
  • Participate in case staffing, assisting staff in making prudent case decisions
  • Consistently treat customers, stakeholders, partners, co-workers, and staff with dignity and respect
  • Monitor, assure and provide adequate training including, but not limited to all DHS/APD required training for each position
  • Meet with managers and staff on regular basis to provide direction, coaching, and review progress to expectations
  • Participate in state level workgroups
  • Review performance evaluations generated by assigned managers and provide feedback/coaching to assure timeliness and comprehensiveness
  • Provide regular feedback to subordinates in a constructive, supportive manor, strengths-based manner
  • Participate in Administrative Hearings on behalf of the Department when necessary
  • Meet regularly with workers and managers to communicate DHS/APD direction, goals, and issues, providing opportunity for feedback, issues and concerns
  • Create and maintain a work environment that is respectful and accepting of diversity
  • Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behaviors
  • Manage staff allocations, expenditures, office space and equipment in three field offices to assure even workload distribution and to meet customer service expectations
  • Highly effective organizational skills
  • Create and maintain a work environment that is respectful, facilitates the development of teams and is a professional model of leadership for staff
  • Experience developing specific goals and plans to prioritize, organize and accomplish work
  • Experience with seniors and people with disabilities
  • Good oral and written communication skills, problem solving skills, leadership skills, ability to prioritize multiple priorities on short timelines and data base skills
  • Identify complex problems and review related information to develop and evaluate options and implement solutions
  • Experience using various forms of technology and databases
  • Ability to lead a cross-agency workgroup and meet desired milestones and outcomes
90

Configuration Management Supervisor Resume Examples & Samples

  • Responsible for management of productive output from team’s day-to-day activities
  • Responsible for maintaining the skill levels and facilitating career growth opportunities of team personnel, including appropriate training and counseling
  • Maintain / update Change Management Plan and related SOPs
  • Help drive the continued expansion of PLM (Siemens Teamcenter) rollout and functionality, identifying areas of focus for improvement, migration of product data, and training of new team members
  • Participate in team Projects e.g. upgrades to CM tools, upgrades to IBM Rational Tools, updates in CM plans, updates in CM SOPs, etc…
  • Provide users with CM and Rational tools support, deliver user and team training as necessary
  • Participate in internal and external audits of CM processes?
  • Act as Change Management Subject Matter Expert (SME) for internal / external customers
  • Coordinate, manage and oversee Engineering change processes from inception to completion
  • Create and build product data e.g. Parts, Bills of Materials, Design / Engineering Documents, Software Documents, Project Documents, Quality Documents
  • Develop and document applications to meet user requirements
  • Code, test, and troubleshoot applications for as signed area utilizing the appropriate hardware, database, and programming technologies
  • Modify standard software and applications to meet specified functional requirements
  • Interface with engineers at multiple sites for requirements gathering, data mapping, testing and verification, user training, and communicating project status
  • Design, develop, migrate and deploy solutions f or data, requirements, software management and workflows using Teamcenter, IBM Rational, SharePoint and/or SQL Server, as needed
  • Enforce all aspects of Export Compliance Regulations
  • Operate in Product Lifecycle Management System to manage Product / Project information supporting configuration identification, controls, reports and audits
  • Any other task assigned by management
  • 5+ years in document control positions
  • 5+ years in management, supervisory or lead role
  • 2+ years of experience in system administration, including server application installations, configuration, and maintenance
  • Have knowledge of Configuration Control Principles
  • Proficient in CM Tools, PLM, usage and administration
  • Know ledge of scripting, application install, configuration and support
  • Knowledge of license management and reporting
  • Knowledge of principles of developing maintainable code as well as asses sing time needed to accomplish different programming tasks
  • Working knowledge of LDAP and AD
  • Knowledge of business process analysis, with a focus on Systems/Software Development Lifecycle
  • Knowledge of high-level document, requirements, software source control and configuration management tools
  • Proficient in both UNIX and Windows programming environments
  • Ability to think on feet
  • Strong problem solving and decision making skills
  • Self- driven and self- directed with a great attitude
  • Strong interest in efficiency and continuous improvement
  • Proven leadership ability, including demonstrated ability to consult with functional leaders, systems analysts and administrators
  • Documentation writing skills for technical and non – technical audiences
  • Development process knowledge and experience
  • Perl and Shell scripting experience
  • Knowledge of run time in support of mission critic al systems and tuning of P LM Team center, IBM Rational (DOORS, Change/Synergy), SharePoint and 3rd party tools
  • SharePoint programming experience
  • Experience with Oracle, MySQL, MSSQL database platforms
  • Experience with Teamcenter Unified API customizations - ITK, Extensions, User Exits, and Workflow Handlers etc
  • ERP/MRP integrations like Oracle Manufacturing, T4O ( Teamcenter for Oracle), T4S ( Team center for SAP) from TESIS, CAD integrations, Teamcenter Manufacturing, export/import data using P L MXML, exposure to Office integration etc
  • Teamcenter Customization skills in Rich Client customization. Thin Client customization is a plus. Active Work space (AWC) and active Workspace Client (AWC) configuration
  • SOA expertise (including governance) to assist with Gateway partner implementations, SOA service and customization experience
  • Deep understanding of structured documents specifically XML; Strong knowledge in best practice design, implementation, and support of P M, SharePoint, Software
  • Source Control, Requirements Management and SQL Server, Linux (Red Hat preferable) and Windows, JAVA, J2S E, C/C++, X M L/DTD/XSL, NET SQL
  • LI-PB1
91

Production Management Supervisor Resume Examples & Samples

  • Under the direction of the Production Manager, responsible for an efficient work management process from receipt to closure. Supervises Production Control Clerks, mentors and trains to improve performance where needed
  • Ensures key reports are completed including labor reconciliation, contract required reports, and internal management. Identifies report improvements for IT lead and Business Manager
  • Ensures work order data is updated by Production Control Clerks between Skookum Maximo, NAVFAC Maximo, and DMLSS. Other, more static, data is managed by EAM Data Supervisor
  • Improves asset and work information by leveraging shops and Skookum Maximo – examples include warranty information, improved Job Plans and PMs, and equipment inspection and tags. Ensures specified data is entered into client maintenance systems
  • Coordinates production effort with Logistics, Safety and QC Managers. Maintains and improves core work management processes
  • Ensures company rules and policies are followed. Initiates disciplinary action when necessary
  • Coaches, mentors, and resolves employee concerns in a respectful and mutually beneficial manner
  • Monitors employee interactions and conduct, documenting misconduct on designated Skookum forms
  • Assigns and organizes workloads
  • Monitors employees to ensure efficient use of time, performance, and understanding of work tasks
  • Monitors timesheets for proper time keeping. Records daily personnel attendance and tracks employee absences, tardiness, etc
  • Maintains a neat appearance and conducts oneself in a professional manner
  • Must be proficient in Microsoft Office including Outlook, Word, and Excel, and Maximo
  • Conducts employee performance reviews and implements motivational strategies, such as employee recognition
  • Minimum 5 years’ experience in Data Management
  • Previous experience in construction task order management
  • Should be able to demonstrate excellent communication and conflict resolution skills
  • Proficient in Microsoft Word, Excel, and Outlook
92

Direct Hire Case Management Supervisor Resume Examples & Samples

  • Assure compliance with established referral, pre-certification and authorization policies, procedures and processes by related Medical Services staff
  • Facilitate on-going communication between case management staff, utilization management staff and contracted providers
  • Coordinate and communicate medical service functions with other departmental functions
  • Act as medical resource for appeals function
  • Assist Medical Services staff with computer systems issues related to case management
  • Compile and review multiple reports for statistical and financial tracking purposes to identify case management trends and assist in financial forecasting
  • Current/active RN FL License
  • Working knowledge of a specialized or technical field such as clinical nursing, case and/or utilization management. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects
93

Provider Management Supervisor Resume Examples & Samples

  • Create / maintain training materials for review staff
  • Conduct initial and ongoing training / education of review staff
  • Serve as a resource for review teams
  • Clearly communicate visit requirements to staff
  • Supervise staff who perform compliance reviews
  • Address provider issues
  • Assures reviews comply with contract timelines
  • Complete (QA) Quality Assurance of reviews (high profile and random sample)
  • Summarize onsite visit compliance findings for Medicaid
  • Assist in determining trends in non-compliance and inadequate business processes
  • Assist in data analysis and reporting
  • Make appropriate and timely recommendations to project management
  • Create / maintain education materials for providers
  • Assist with the coordination / implementation of provider training
  • Testify in 119 provider termination hearings
  • Assist with or complete other duties as assigned
  • Ability to work with and relate to staff and demonstrate active listening skills
  • Ability to think critically, incorporating multiple factors into larger concepts
  • Display professionalism and respect for cultural differences
  • Process oriented and results-driven work strategy
  • Ability to foster teamwork with all levels of management and staff
  • Proper etiquette including customer relation techniques, superior verbal and communications skills
  • Excellent decision making, accuracy and attention to detail
  • Detail oriented and quick learner
  • Bachelor's degree in any field
  • Three+ years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
  • O One year of the experience must have included provider monitoring, Medicaid or third party payer provider billing, or provider training
  • O One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly-funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations
  • Auditing experience a plus
  • Public sector experience a plus
94

Investigations Case Management Supervisor Resume Examples & Samples

  • Approve/accept ORF (Incident Occurrence Forms)
  • Identify immediate protection from harm action was taken to ensure the health and welfare of the individual or take appropriate action
  • Assures investigations comply with contract timelines
  • Identify investigatory opportunities for conflict of interest and report such conflicts to the Bureau of Long Term Care Services and Supports (BLTCSS) proper referral made to investigatory entity
  • Assure proper referrals made to external investigatory entities as required
  • Approve/deny case management prevention plan
  • Monitors and refers Alerts to BLTCC as required and within contract timelines
  • Complete (QA) Quality Assurance review of investigations (high profile and random sample)
  • Serve as a resource for investigator teams
  • Training/ teaching/ collaboration/oversight of investigator team
  • Approve comprehensive written summary of investigations
  • Assure compliance and cooperation with investigations led by law enforcement, and other agencies, or any approved investigatory entityAssist with investigations as needed, including but not limited to
  • Coordinate with law enforcement, county children’s services, adult protective units, county board of developmental disabilities, or any other entity as needed
  • Review all relevant documents, which may include, but are not limited to, the All Services Plans (ASP), Program Eligibility Assessment Too (PEAT)l, clinical notes, communication notes, coroner’s report, nurse’s notes, provider billing, medical reports, police or fire department reports, etc
  • Document investigative activities. The documentation must include discovery of all elements of the incident, including answering who, what where, when, and how the incident occurred
  • Conduct and document interviews with individuals who may have relevant information. For incidents involving abuse, neglect, exploitation or suspicious death, attempt to complete face-to-face (in person or via web technology) interviews to evaluate the credibility of the witnesses
  • At the conclusion of the investigation, make the appropriate referrals to other agencies or licensing boards
  • If it is not possible or relevant to the investigation to complete one of the investigation activities listed in this section, document the reason in the incident reporting system
  • Write an investigation summary report and develop a prevention plan at the conclusion of any investigation
  • Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
  • Strong decision making, accuracy and attention to detail
  • Experience in meeting deadlines and adhering to strict standards
95

Pest Management Supervisor Resume Examples & Samples

  • Inspects premises and identifies problems; determines, executes and participates in the control procedures; and assesses and evaluates the results in order to provide integrated pest management services to the University
  • Supervises, schedules, and assigns the work of the pest management staff
  • Interviews, hires, trains, evaluates, and disciplines employees
  • Designs, plans, develops, coordinates and implements pest management procedures for sensitive problem areas throughout the University and satellite stations
  • Maintains appropriate records and data in order to accomplish the objectives of the pest management program
  • Develops conferences, conducts seminars, acts as a guest lecturer and advises University departments and outside individuals and agencies in order to provide informational assistance
  • Prepares and compiles reports and results of pest management tasks; prepares and composes correspondence to University personnel, government agencies and individuals
96

Case Management Supervisor Resume Examples & Samples

  • Assigns cases to members of case management team based on caseload. Reviews treatment plans to ensure completeness
  • Facilitates case management department meetings, including developing an agenda, disseminating information, conducting training updates, etc
  • Maintains contact with all case managers to disseminate information related to policy, procedure and updates related to funders
  • Works with management team to design effective policies and procedures for case management. Ensures compliance with policies and procedures
  • Tracks all necessary data related to case management performance targets and timeliness of reports
  • Works closely with clinical director to develop and refine team meeting processes
  • Engages to develop and support quality improvement initiatives
  • Maintains an individual case load and performs all the duties of a case manager
  • Participates in rotational emergency coverage and crisis intervention support, as needed
  • Performs other related duties and activities as required
  • Directs and supervises assigned staff throughout the state including performance evaluations, scheduling, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee issues within position responsibilities
  • Bachelor’s Degree in Psychology, Social Work, Education or other Human Services field
  • Two to four years of experience in human services or case management
97

Materials Management Supervisor Resume Examples & Samples

  • Monitors quality of others work within group and mentors others regarding project or task requirements
  • Bachelor's Degree or Associate’s Degree with 8+ years’ related experience, including demonstrated career progression and leadership responsibilities
  • Leadership Requirements: Ability to work with and lead other groups to develop, qualify and transfer methods accordingly.; Ability to organize and prioritize work schedules of others, including integrating timelines and meeting milestones for successful project completion; Review and provide feedback on the completeness of documents written by junior staff; Demonstrated ability to lead by influence and drive results through others not under direct supervision
  • Experience operating, maintaining, and troubleshooting materials management equipment. including power industrial vehicles (PIV), pallet jackets, storage chambers, etc
  • Prior cGMP and Good Documentation Practices (GDP) experience highly preferred. Experience in an ISO regulated environment required
  • Ability to use Excel, Word, and other office systems
  • Ability to attend training and apply learning on routine operation, maintenance and theory or laboratory instrumentation, SOPs, and regulatory guidelines
  • Ability to peer review data to ensure data is well organized with complete documentation
  • Proficient in operation and troubleshooting of a wide variety of instrumentation and data systems
  • Ability to provide ideas, introduce new technology, and drive process improvements
  • Physical/Safety/Environmental Requirements: Frequent sitting, standing, walking, reading of written documents and use of computer monitor screen, reaching with hands and arms, talking, writing, listening; Occasional stooping, kneeling, crouching, bending, carrying, grasping; Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 50 pounds; Must comply with EHS responsibilities for the position; Working in a lab environment will require working with skin irritants, lung irritants, electrical equipment, sharp instruments, toxic materials, and hazardous waste. Safety procedures will be followed to minimize exposure, including clean room gowning; Working conditions will be Heating Ventilation and Air Conditioned controlled
98

Stacks Management Supervisor Resume Examples & Samples

  • 18-36 months of experience in office / clerical work
  • Ability to perform highly detailed-oriented tasks and coordinate with appropriate personnel as required
  • Highly organized and able to handle multiple projects simultaneously
  • Strong initiative and ability to adapt quickly to changing demands
  • Demonstrated ability to establish effective working relationships with library and vendor staff
  • Ability to work with minimal supervision on daily tasks and complete work within deadlines
  • Ability to communicate effectively, orally and in writing
  • Proficient in Microsoft Excel, Microsoft Word, email, telephone skills
99

Profit Management Supervisor Resume Examples & Samples

  • Oversee the deviated billing process from data entry to collection
  • Monitor the Customer Performance Activity System (CPAS) to include entering agreement language, and providing reports and communicating financial impact as necessary
  • Manage Corporate earned income administration from data entry to monthly journal entries
  • Coordinate communication on Corporate Multi-Unit MDA’s
  • Assist with cost monitoring, product equities, frequencies etc. directly related to price management
  • Participate in the recruiting and training of subordinate associates
  • Responsible for performance management and development of direct reports
  • Bachelor’s degree in Business Administration, Statistics, Economics, or related quantitative background preferred
  • 1 to 3 years contract administration experience and prior supervisory experience preferred
  • Must be able to read, write and speak English
  • Self-starter that is detail oriented
  • Strong data entry/typing skills required
  • Strong computer knowledge of Excel, Word and Outlook programs; MS Access experiences a plus
  • Ability to handle matters of a confidential nature
100

Licensed Case Management Supervisor Resume Examples & Samples

  • Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats
  • Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
  • Ability to work with people in such a manner as to build high morale and group commitment to goals and objective
101

Case Management Supervisor Resume Examples & Samples

  • Provides supervision and direction to case management staff including answering questions and resolving problems within the work unit
  • Creates a process for, and monitors, the assignment of caseloads to ensure appropriate supervision levels
  • Ensures that Case Managers perform intake, risk/need assessments, Pre-Sentence report investigations, maintains up-to-date monitoring of court requirements, and provides appropriate referrals to outside agencies
  • Reviews work performance (including PSR's as necessary), monitors accuracy and timeliness of case management activities, and conducts quality assurance audits
  • Participates in the interviewing and selection of staff within the work unit. Provides training, coaching, and on-going support for new and existing case managers
  • Conducts performance appraisals determining employees' achievement of performance standards/ expectations through direct observation, quality assurance reviews and agency statistical information
  • Schedules staff coverage to accommodate client services and workload needs by rearranging staff assignments where practical
  • Reviews and approves time & attendance, sick leave, vacation requests and other leave, while ensuring adequate coverage
  • Serves as a liaison/information source between the work unit, courts, other criminal justice agencies, treatment agencies, and the general public
  • Assists in the developing, writing, and implementation of internal policies, job descriptions, and guidelines in conjunction with Administration
  • Provides coverage in absence of Program Manager or other supervisory staff to assist in the smooth operation of the unit/division
102

Thermal Management Supervisor Resume Examples & Samples

  • Direct, coach and supervise the job responsibilities, scheduling and performance of Thermal Service representatives across Canada
  • Assign duties and ensure equitable distribution of workload assignments for Field, Administrative and Parts staff
  • Develop and set operational performance standards
  • Review jobs with Sales and consult with Sales Administration to provide quality oriented and timely service, start-up, and maintenance support
  • Set up, maintain and manage a quality service network through direct service personnel and service partners
  • Qualify, supervise and support designated Vertiv Canada Thermal management service partners
  • Provide technical support to customers and internal departments
  • Develop and maintain good relations with customers
  • Ensure adherence to all safety & accident reporting programs and policies
  • Manage the Thermal Parts department and its inventory
  • Implement programs to increase parts sales to contractors, service partners and end users
  • Develop & schedule technical training plans for associates within work group to meet customer needs
  • Conduct regular communication meetings with work group
  • Computer skills: (Microsoft Office, Internet, and Databases)
103

Trade Management Supervisor Resume Examples & Samples

  • People Management: The Supervisor must understand competencies required for successful job performance and use knowledge to coach and develop team members as well as to identify training needs. You will also energize and inspire the team – generating excitement, a sense of pride, and a drive to excel
  • Client Service: You will build and maintain relationships at all levels both within and outside the organization, and assess and provide solutions for requirements and risks of new business/products/services/asset classes as it relates to Trade Management
  • 3 to 5 years of industry experience
104

Contractor Management Supervisor Resume Examples & Samples

  • Provide ongoing coaching and development to staff including, but not limited to training, quality monitoring, and performance management
  • Provide oversight to ensure Cost Authorization Specialists utilize all systems, tools, and reports to achieve average job cost targets
  • Ensure that all Cost Authorization Specialists are meeting statistical targets and provide action plans for those that fall below expectations
  • Coordinate resolution for all levels of escalated issues including those identified by customers, contractors, partners, management, CAT, and other sources
  • Make recommendations to management regarding the development of policies and procedures; identify and implement processing inefficiencies
  • Collaborate with Contractor Administration and Area Network Managers to report discrepancies and make enhancements to the contractor rate sheets
  • Act as a resource and provide leadership to the Cost Authorization team regarding residential repair terminology and techniques, as well as local codes, regulations, and labor and materials costs
  • Ensure policy terms and conditions (T&C’s) are interpreted and implemented properly within the Cost Authorization team
  • Build excellent customer and contractor relationships during every interaction
  • Manage the Work-in-Progress through the job life cycle as appropriate to meet targeted KPI’s
  • Collaborate with contractors and Area Network Managers to maintain contractor portal and increase the percentage of contractors using the portal to process jobs/invoices
  • Ensure cost authorization requests from contractors are accurately reviewed and processed in a timely manner
  • Ensure that the team is proactively communicating with customers to advise of claim status to meet KPI’s
  • Perform quality control measures to verify accuracy of job creation, job coding, and job details
  • Associates Degree or Vocational/Trade school certificate (BA/BS preferred)
  • Minimum 3-5 years of previous supervisor experience
  • Minimum 5 years estimating and job costing experience preferrred
  • Broad knowledge of residential repair methods with 5 years plumbing, HVAC, and/or electrical trades experience – field experience a plus
  • Journeyman license preferred
  • Great organizational, time management, and project management skills
  • Strong independent problem solving skills with ability to work in a team environment
  • Self-driven and demonstrates the ability to thrive in a fast paced environment
  • Strong customer service track record with demonstrated success handling escalated issues
  • Ability to work under the pressure of a steady workload
  • Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills
105

Licensed Case Management Supervisor Resume Examples & Samples

  • An active independent clinical licensure (i.e. Registered Nurse, Licensed Clinical Social Worker, OR Licensed Professional Counselor) required
  • Nursing/Registered Nurse
  • Mental Health/Licensed Clinical Social Worker
  • Mental Health/Licensed Professional Counselor
106

Provider Management Supervisor Resume Examples & Samples

  • Manage contract deliverables specific to the established Training Plan
  • Establish and maintain relationships with PPL client and other project stakeholders
  • Communicate with all stakeholders on a regular basis
  • Collaborate with PPL client on all training initiatives related to contract
  • Develop and Implement Training
  • Develop and update training materials (system user guides, online self-guided tutorials, etc.)
  • Create, manage, and maintain organizational systems related to training, including a records management process, enrollment/registration process, and attendance tracking system
  • Schedule and coordinate logistics associated with specific training methods
  • Manage a team of Program Support Specialists
  • Bachelor's degree (BA/BS) required
  • Master's degree in a relevant field (e.g., M.B.A., M.P.H., M.S.W.) preferred
  • 2-3 years’ experience successfully managing mid-enterprise scale projects from inception to delivery
  • 2-3 year’s Experience supervising staff and leading teams
  • Experience launching and managing large-scale projects, especially training-related
  • Exceptional verbal and written communication skills, including ability to present effectively to stakeholders at a variety of levels
  • Experience serving as a liaison, facilitating communications, and ensuring that the collective needs of a large and diverse stakeholders groups are addressed. This includes unions, government agencies, vendors, and service providers
  • Strong "team player" that can work in a fast-paced project environment, with a geographically dispersed project team
  • Excellent writing and editing skills
  • Outstanding attention to detail, organized, with high quality standards
  • Solid analytical skills and takes initiative to identify and solve problems
  • Excellent computer and Microsoft Office skills, especially Excel, PowerPoint, and Word
  • Experience with databases, and development of online training platforms
  • Experience in Healthcare, Medicaid systems, and/or billing systems preferred
  • Experience working with WA State government agencies preferred
  • Good sense of humor, energetic, creative, dependable, and willingness to be flexiblePosition Requirements
  • Location of Role: SeaTac, WA, United States
  • Frequent travel within the State of WA
  • Must have valid driver’s license and personal vehicle
  • This position will be subject to a background checkDiversity candidates are strongly encouraged to apply. An EEO, AA, VEVRAA employer.How to apply:Apply at http://www.publicconsultinggroup.com/careers/index.html Public Consulting Group, Inc. pledges full support to the Affirmative Action Program and policy of nondiscrimination and equal opportunity in compliance with Executive Order 11246, as amended, as well as applicable state and local laws, directives, and regulations. Public Consulting Group, Inc. recruits, hires, trains, and promotes persons in all job titles without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability, or protected veteran status. We ensure that hiring and promotion decisions are in accord with equal employment opportunity principles by imposing only requirements that are job related and do not have an adverse impact, and that other employment decisions further the principle of equal employment opportunity. Public Consulting Group, Inc. ensures that all personnel actions such as compensation, benefits, company-sponsored training, education, tuition assistance, transfer, demotion, termination, layoff, return from layoff, and social and recreational programs are administered without regard to protected group status
  • Position Type: Exempt, Full-Time/Regular
107

Data Management Supervisor Resume Examples & Samples

  • Bachelor’s degree in Business, Agriculture, Information Systems, Computer Science or related field (additional years of experience may offset degree requirement)
  • 2 plus years of business experience to include
  • Experience with SAP; functionality, data sets and related business processes that require data management
  • Knowledge of data governance principles and business processes