Loan Servicing Specialist Resume Samples
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Loan Servicing Specialist Resume Samples
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EA
E Abshire
Eugenia
Abshire
63456 Willms Summit
Philadelphia
PA
+1 (555) 726 5937
63456 Willms Summit
Philadelphia
PA
Phone
p
+1 (555) 726 5937
Experience
Experience
Boston, MA
Loan Servicing Specialist
Boston, MA
Kris, Douglas and Lind
Boston, MA
Loan Servicing Specialist
- May include the review of actions performed by junior analysts and work focused on accounts and projects of higher complexity
- Provides effective customer service and assists in resolving problems within given authority
- Perform administrative duties associated with incoming payment transactions. This duty is performed daily, about 10% of the time
- Provide support to the credit card business unit by processing TYSY transactions and report issues to management
- Answer the internal Help-Line to assist other business units with providing elite customer service
- Performs periodic review of loan system reports as designated by management
- Daily interaction with project team, including quality control analysts, project managers, and remediation execution managers
Phoenix, AZ
Home Loan Servicing Specialist
Phoenix, AZ
Turner Inc
Phoenix, AZ
Home Loan Servicing Specialist
- Work with other teams to resolve member issues
- Assist member with phone inquiries
- Review and work assigned reports
- Post member mortgage loan payments
- Process loan audits and post-closing tasks
- Understand, review and explain escrow account analysis letters to members regarding overages and shortages
- Maintain accurate records of insurance and taxes on all real estate loans and ensure daily balancing
present
New York, NY
Mortgage Loan Servicing Specialist
New York, NY
Blanda, Swift and Funk
present
New York, NY
Mortgage Loan Servicing Specialist
present
- Assist in audits to oversee and monitor outsourced work functions being performed by Assurant Group for hazard insurance processing and loss drafts
- Maintain log and perform follow-up on any hard copy files removed from vault and perform annual vault audit
- Assist with any other tasks assigned by manager
- Promotes our culture by living-out the cultural pillars (People, Integrity, Partnership, Teamwork, and Fun) on a daily basis
- Working knowledge of all insurance administration procedures and policies
- Provide support to Customer Service, research and resolve tax related problems received in queue
- Notify LO and Regional Market President on all disclosures provided
Education
Education
Bachelor’s Degree in Attention
Bachelor’s Degree in Attention
University of California, San Diego
Bachelor’s Degree in Attention
Skills
Skills
- Basic business application and business process knowledge
- Basic knowledge of word processing and flow charting tools
- Strong analytical skills and writing skills, with solid experience in writing functional and technical specifications
- Line of Business experience is
- Experience in writing test scenarios
- Strong analytical skills
- Attention to detail
- General knowledge of Microsoft Office Products
- Good oral and written communication skills
- Ability to multi-task
15 Loan Servicing Specialist resume templates
Read our complete resume writing guides
1
Mortgage Loan Servicing Specialist Resume Examples & Samples
- Process refund checks. Review account to determine proper check disposal and related maintenance
- Balance all monetary transactions
- Pay delinquent taxes when reported and adjust client payments; provide notification
- Provide support to Customer Service, research and resolve tax related problems received in queue
- Assist as needed with reconciling reimbursable General Ledger Account
- Assume ownership of tax-related problems until completely resolved, including any communication necessary with tax authorities, title companies, attorney's offices, and CoreLogic. Must confirm both BB&T and CoreLogic system maintenance has been completed
- Follow up on internal research request items generated through batch task tracking
- Participate in training new staff members
- Act as back up in absence of Unit Leader
- Assist with any other tasks assigned by manager
- Research to resolution Customer Service initiated tasks generated through Director
- Obtain delinquent tax amounts for non-escrowed loans that have been reported through a delinquent letter service search to prevent loss of collateral
- Review denied tax penalty claims
- Monitor corporate advance items over 90 days
- Working knowledge of tax procedures
- Ability to relate well to others, work comfortably in a team environment
- Demonstrated proficiency on basic computer applications, such as Microsoft Office software products
- High level of organizational skills
- Familiarity with other aspects of Mortgage Servicing Operations
2
Mortgage Loan Servicing Specialist Resume Examples & Samples
- Process all MAPTRAKS from flood vendor, including updating mortgage loan and client correspondence
- Coordinate all lender-placed coverage related activity, placing coverage, paying EDI or manual invoices, working exceptions, processing refunds, assisting with claims
- Assist in audits to oversee and monitor outsourced work functions being performed by Assurant Group for hazard insurance processing and loss drafts
- Pay billings from non-performing assets on vacant properties. Update accounts for coverage adds/deletes
- Maintain a working knowledge of the internal operations of the Insurance Administration area
- Assist with training of new staff members
- Working knowledge of all insurance administration procedures and policies
- Adequate keyboard speed and accuracy
- PC skills, familiarity with Windows and other PC applications
- Familiarity with other aspects of Mortgage Loan Servicing
- Successful completion of two years in the ML Service Specialist I position
3
Loan Servicing Specialist Resume Examples & Samples
- Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto title documents preferred
- Strong previous customer service experience strongly preferred
- Must have ability to meet quality and productivity standards
- Excellent written and verbal communication skills necessary to initiate and respond to client inquiries via telephone and in writing
- Problem-solving, analytical skills; detail oriented
- Ability to work in a fast-paced, structured and changing environment
- Ability to adhere to regulatory and compliance controls and policy requirements
- Demonstrates strong interpersonal skills; professional and courteous
- Must display a high sense of urgency
- Working knowledge of Microsoft Office Products, including Word and Excel
- HS diploma or GED required
4
Loan Servicing Specialist Resume Examples & Samples
- Paperless daily processing of floor plan audits which includes generating and reviewing CMS reports, audit quality review, and document retention
- Responsible for monthly assigned sites which including follow-up on waivers, editing units and closing audits
- The Loan Servicing Specialist may also participate in business process improvement projects
- Requires 1 – 3 years of prior data handling experience in a banking or customer service environment with proven data entry and typing skills, high math aptitude, and strong organizational skills
- Must have ability to manage multiple priorities and meet strict deadlines, including special projects as needed
- Must be highly adaptable to change
- Requires both written and verbal communication skills,
- Requires strong PC skills, such as multitasking by typing while reading, or viewing multiple screens and systems
- Must have ability to research and resolve customer service issues
- Must have ability to effectively communicate with both external and internal customers
- Prior auto loan servicing experience or bank operations experience is preferred
5
Loan Servicing Specialist Resume Examples & Samples
- Review accounts, including past documentation across various systems of records, against processes, procedures, and documentation, to ensure procedures were followed
- Ability to analyze processes from beginning to end through detailed review to identify exceptions to policy and procedure
- Clear, accurate, and consistent documentation of review results
- Ability to adapt to changing requirements while ensuring quality adherence
- Daily interaction with project team, including quality control analysts, project managers, and remediation execution managers
- Must stay current on all policies and procedures to incorporate that knowledge into thorough reviews
- May include the review of actions performed by junior analysts and work focused on accounts and projects of higher complexity
- BS/BBA in Finance, Accounting or other Business degree; or equivalent work experience required
- Must be capable of multi-tasking and prioritizing in a time sensitive environment
- Must maintain a high level of accuracy with attention to detail
- Highly motivated team player
- Background in SCRA is a plus
- Have a solid understanding of computer systems and Microsoft applications, specifically Excel and Word
- Basic business application and business process knowledge
- Basic knowledge of word processing and flow charting tools
- Strong analytical skills and writing skills, with solid experience in writing functional and technical specifications
- Line of Business experience is a plus
- Experience in writing test scenarios
6
Loan Servicing Specialist Resume Examples & Samples
- Strong knowledge of banking industry business structures preferred, prior auto servicing experience desirable
- Ability to meet department quality and production goals for ultimate customer satisfaction
- Strong time management and organizational skills needed to achieve productivity goals
- Experience with work that requires attention to detail skills and adherence to specific rules and standards
- Must have ability to apply effective deduction skills
- Must have strong problem solving and decision making skills
- Ability to multi-task: typing while reading, viewing multiple screens and systems, keeping up-to-date with new procedures and tracking all items processed
- Demonstrated team player
- Experience with PC applications, such as Microsoft Office Suite (Outlook, Word, Excel)
- Ability to verify complete data and remove and replace files is a plus
- Must be able to lift up to 25 lbs
7
Loan Servicing Specialist Resume Examples & Samples
- Experience with work that requires attention to details skills and adherence to specific rules and standards
- Experience conducting research for clients and solving their issues in a timely manner
- Excellent communication skills (verbal & written)
- Ability to prioritize tasks
- PC Knowledge such as MS Windows,Outlook, Word, Excel applications
- Ability to verify complete data and remove and replace files a plus
- High School Diploma or eqivalent required
- Must be able to stand for long periods of time
8
Loan Servicing Specialist Resume Examples & Samples
- Excellent communication skills required
- Ability to meet department quality and production goals
- Strong time management and organizational skills
- Excellent ten key and data entry skills (alphanumeric)
9
Loan Servicing Specialist Resume Examples & Samples
- General knowledge of Microsoft Office Products
- Demonstrated visual comparison skills
- Familiar with loan documentation and loan structure
- Familiar with banking core accounting system
- Familiar with loan regulation and compliance
- Familiar with various types of insurance
- Familiar with cash collateral and Asset-Based Loans
10
Loan Servicing Specialist Resume Examples & Samples
- Demonstrates analytical skills
- Demomstrates attention to detail
- Demonstrates general knowledge of Microsoft Office Products (Outlook, Excel, Word)
- Demonstrates ability to multi-task
- Demonstrates visual comparison skills
- Demonstrates familiarity with loan documentation and loan structure
- Demonstrates familiarity with banking core accounting system
- Demonstrates familiarity with loan regulation and compliance
11
Home Loan Servicing Specialist Resume Examples & Samples
- Review ARM rate change information
- Set up and cancel escrow accounts
- Review all escrow account analysis letters for accuracy and process analysis reports
- Disburse payment of taxes, insurance, and private mortgage insurance for escrow accounts
- Maintain accurate records of insurance and taxes on all real estate loans
- Post member mortgage loan payments
- Post member payoff checks, process reconveyance and subordinations
- Check processing and balancing
- Assist member with phone inquiries
- Process modification documents and updates
- Review and work assigned reports
- Work with other teams as needed
- One to three years related Loan Service experience, or equivalent combination of education and experience
- Ability to read and comprehend instructions, short correspondence and memos, with the ability to write correspondence
- Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization
- Ability to deal professionally with customers, peers and other Credit Union employees
- May be responsible for obtaining and maintaining notary public commission
- Have excellent computer skills MS Windows and MS Office (Word & Excel)
12
Mortgage Loan Servicing Specialist Resume Examples & Samples
- Prepare, film, develop, review, jacketize and shred all new loans as well as those received through acquisition and deliver duplicate film rolls to off sight storage
- Supply requested materials to all Mortgage Loan Administration personnel through microfiche or printed materials copies and jacket duplication
- Organize and maintain file jackets, film rolls and files pending filming to ensure proper handling
- Maintain log and perform follow-up on any hard copy files removed from vault and perform annual vault audit
- Ability to follow instructions
- Skill with filming and duplication equipment
- Ability to organize and maintain records
- Knowledge of loan file documentation
- Verbal communication skills
13
Loan Servicing Specialist Resume Examples & Samples
- Strong knowledge of banking industry business structures a plus; previous experience in motor vehicle operations preferred
- Ability to meet quality and productivity standards
- Must have strong problem solving, analytical and decision making skills
- Working knowledge of Microsoft Office products, including Word and Excel
14
Senior Loan Servicing Specialist Resume Examples & Samples
- Bachelors Degree with a minimum of two years commercial mortgage servicing experience OR equivalent commercial mortgage servicing experience
- Strong knowledge of UCC processing required
- Two years prior experience handling Commercial Loan Servicing activities (such as Post Closing, Tax processing, etc) preferred
- Ability to be a strong team member, utilizing leadership skills, professionalism and team work
- Strong project management experience (managing deadlines/timelines, interacting with all levels of staff/departments and groups, etc)
- Prior experience developing policies, procedures, process flows and process improvement recommendations
- Strong written and verbal communication skills. Candidate needs to be able to communicate and make presentations to all levels of staff and management
- Excellent interpersonal and customer service skills are essential
- Ability to multi-task and work independently in a time sensitive environment
- Proficient Microsoft Office skills (Excel, Word, Lotus Notes)
15
Home Loan Servicing Specialist Resume Examples & Samples
- Perform tasks associated with member requests. Including but not limited to; check processing, corresponding with members, set up, cancel and change payment methods, processing payments, payoffs and payment reversals
- Ability to explain payment history for all mortgage types including Home Equity Line of Credit
- Understand, review and explain escrow account analysis letters to members regarding overages and shortages
- Process Disbursements for payment of taxes, insurance, and private mortgage insurance
- Process Demands, Reconveyances, Subordinations and ability to understand chain of title
- Maintain accurate records of insurance and taxes on all real estate loans and ensure daily balancing
- Research, correct and update assigned exception reports
- Understanding and ability to explain ARM rate change process and Home Equity Line of Credit interest calculation to members
- Process loan audits and post-closing tasks
- Speak professionally with members on the phone, document systems and complete task as requested by the member
- Work with other teams to resolve member issues
- Ability and willingness to train others on learned responsibilities
- Ability to add, subtract, multiply and divide in all units of measure, and common fractions and decimals
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Must have basic accounting principles and able to apply to everyday responsibilities
- Ability to multi-task and keep desk responsibilities organized
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to read, write and understand department procedures
16
Loan Servicing Specialist Resume Examples & Samples
- Advanced problem solving skills and analytical skills
- Strong compliance/regulatory environment knowledge/skills
- Strong ability to multi-task & strong organizational skills
- Strong ability to communicate effectively verbally and written with all levels of colleagues
- Strong product knowledge
- Advanced department specific system functionalities and specific mainframes
- Solid knowledge of MS Word
- Solid knowledge of MS Excel & Outlook
- Advanced knowledge of department computer applications and systems
- Strong PC skills
- High School or Equivalent required, Associate Degree preferred
- 2 - 3 years Operations experience, experience working in an operations environment preferably financial institution
17
Loan Servicing Specialist Resume Examples & Samples
- Manage complex reporting, re-pricing, remitting, and reconciling activities. Analyze data, research issues and exceptions, and make appropriate changes
- Design, develop, monitor, and update workflow processes. Ensure processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals
- May review systems to enhance control and simplify operations. Support technology group by testing system enhancements prior to release
- 4+ years of related experience
- Customer Service Oriented
- Displays the ability to direct and train others on complex business processing rules
- Ability to effectively interpret and write various communications and procedural guides for both internal and external customers
- Strong verbal skills focused on assessing the needs of our business partners, gathering data, and communicating the information in a manner easily understood
- Knowledge of Servicing Guide and Legal Documents helpful
- MAGIC training a plus
18
Loan Servicing Specialist Resume Examples & Samples
- Solid compliance and regulatory knowledge of the Equity Product
- Ownership of time sensitive customer requests
- Adherence to schedule and department Service Level Agreements
- Advanced problem solving skills and analytical skill
- Strong math skill
19
Loan Servicing Specialist Resume Examples & Samples
- Must possess 2 or more years of experience in loan service or related activities, preferably in the escrow arena
- Must be able to successfully manage projects of a varied and complex nature
- Must possess working knowledge of Microsoft Office Suite, notably MS Excel
- Experience with loan systems such as PowerLender, TotalPlus ML, and/or OnBase a plus
- Must possess strong analytical, process, and people skills
20
Mortgage Loan Servicing Specialist Resume Examples & Samples
- Maintain compliance of assigned loan portfolio within the terms of the loan documents including insurance coverage, payment of property taxes, UCCs, and timeliness of loan payments. Aggressively pursue collection of late payments, payment of delinquent property taxes, and evidence of required insurance coverage utilizing correspondent network. Take prompt action on all loss claim issues per established procedures. Make recommendations to management for further action on loans that continue to be out of compliance. Report results to management and investors. Maintain loan file documentation
- Perform mortgage loan portfolio analysis including; review of annual operating statements and rent rolls, valuation of collateral, and evaluation of financial statements. Maintain accurate and up-to-date system data pertaining to debt coverage ratios (DCR) and loan to value (LTV) measurements. Provide direction to correspondent network to ensure compliance with annual property inspection requirements. Monitor physical condition of loan collateral through property inspection reports. Report results to management and investors. Maintain loan file documentation
- Develop and maintain working relationship with assigned correspondents monitoring compliance to servicing agreement terms. Ensure timely remittance and recording of correspondent collected payments. Monitor Agent Trial Balances, analyzing differences and making appropriate corrections. Work with correspondents to develop and deliver appropriate customer service solutions in response to inquiries from borrowers, management, rating agencies, auditors, and investors
21
Loan Servicing Specialist Resume Examples & Samples
- Determines process needed to complete complex transactions; processes all levels and aspects of maintenance and monetary transaction requests in AS400
- Completes transactions and identifies the movement of funds required, including outgoing or incoming wire transactions
- Responsible for report review, and resolution
- Reconciles general ledgers related to Loan Servicing
- Processes current tickler events that may require transactions or maintenance to the appropriate loan; communicates with lenders, CBA’s or documentation team, as appropriate
- Supports management by investigating and correcting problems and assists with inter-departmental cross-training, as needed
- Completes projects as assigned and effectively prioritizes the daily work flow to allow for additional assignments at peak periods
- Provides effective back-up for other processing positions
- Responsible for reviewing and processing reject items. Reject items must be worked daily
- Provide support to the ABL team and processes all levels and aspects of maintenance and monetary requests in AS400
- Accurately and efficiently process rate changes as required, ensure appropriate approvals are received
- Responsible for timely processing of TSYS transactions in Quick Remit
- Work with business units to process complex charge-off transactions in AS40
- Responsible for processing final resolutions, 1099-A’s and 1099-C’s in AS400
- Responsible for REO and ORA processing, work with business unit as necessary
- Other duties may be assigned
- Proactively test new releases and upgrades to core loan system to ensure enhancements are working as expected
- Assist with Data Validation (conversions-as needed) to confirm the data represents the desired mapping expectation
- Assist with creating and modifying procedures as a result of system upgrades, as well as testing these procedures to ensure successful implementation
- Monitor and participate in off-site testing for Disaster Recovery as needed
- Produces and analyses tracking,. KPI and performance reports by utilizing existing or writing new queries in Fiserv, Hyperion, or Excel
- Performs data exploration including statistical reporting, trend/pattern spotting
- 02
22
Consumer Loan Servicing Specialist Resume Examples & Samples
- Minimum three years loan servicing experience or demonstrated ability
- Knowledge in security agreements and collateral documentation for consumer loans
- High school plus additional specialized business courses or equivalent experience
- Ability to understand and carry out assigned duties effectively
- Knowledgeable in the operation of office equipment, elementary accounting procedures, and basic computer operations, including Microsoft Windows
- Knowledge of federal and state laws and regulations relating to consumer lending
- Responsible for processing new consumer loan files including, assembling files, checking for proper documentation and verifying accuracy of input to the Jack Henry system
- Responsible for completing follow up on exceptions items and completing corrections as needed
- Responsible for monitoring a tickler system for outstanding loan documentation, such as UCC filings, title policies, vehicle titles and recorded documentation
- Perform a variety of clerical duties requiring knowledge of consumer loan documentation and loan center department procedures
- Process loan documentation through the On Base document imaging system
- Trained in other areas of the department for back up purposes
23
Consumer Loan Servicing Specialist Resume Examples & Samples
- Prepares payments received for posting to the appropriate account
- Scans payment information into processing batches
- Keys critical information to customer’s account for posting of payments
- Reports issues or deficiencies to departmental leadership
- Corrects errors detected by departmental quality control or accounting
- Possesses ability to meet required production goals and accuracy requirements
- Identifies and shares process improvement ideas
- Completes all corporate assigned learning classes as required
24
Loan Servicing Specialist Resume Examples & Samples
- High school diploma or equivalent is required
- Must have prior experience in monetary, transactional or loan product servicing
- Prior experience in a high volume loan servicing environment is preferred
- Knowledge of accounting, exception processing and knowledge of Bank products and services is required
- Must have practical knowledge of commonly used concepts, practices and procedures within a loan servicing environment for consumer, commercial and mortgage loan including accounting principles, general ledger, escrow administration and amortization concepts
- Must be familiar with loan servicing systems
- Excellent oral and written communication skills are required
- Must be proficient in Microsoft Word and Excel; knowledge of other Microsoft applications is helpful
- Incumbent will be required to stand for intermittent periods of time
- Dexterity is mandatory as this job requires frequent use of hands and fingers
- This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability
- Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy
25
Loan Servicing Specialist Resume Examples & Samples
- Monitor SAM Change application daily and complete requests within a two or five day SLA depending on the type and complexity of the request
- Perform simple loan maintenance tasks such as code changes and auto draft set up as well as more complex maintenance such as payment reversals, payment schedule maintenance and interest rate changes
- Research loans to identify customer impact issues, determine the best course of action to correct the situation and implement the necessary changes. Issues may include, but are not limited to, payment posting, billing errors and incorrect loan set up
- Review and Execute Auto-Generated Reports related to SBA Activity and process accordingly
- Accurate Booking and Servicing of BA Loan Portfolio, including preparing and reporting Monthly 1502 Submission
- Process USDA Submission and Reporting
- Posting of payments, payoffs and other various duties as needed
- Corresponds, with Commercial Lender and/or Relationship Manager and any Third Party Provider of issues and/or resolves as warranted
- Cross- trained in all other Specialty Lending Programs such as Participation Loan Servicing, etc
- File, Index and Scanning pertinent information as requested
- Complete and pass required BVS courses by due date
- High school diploma or general education degree (GED); or twelve months related experience and/or training; or equivalent combination of education and experience
- Experience in, or ability to quickly comprehend and apply, various loan servicing processes
- Expertise with commercial operations software applications, including lending software and transmission applications and PC software including word processing, spreadsheets, email and intranet applications
- Ability to read, write, and speak English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to compose simple business correspondence. Ability to effectively present information and respond to questions from lending department associates and customers
- Ability to perform simple mathematic calculations, comprehend loan servicing processes and logically resolve issues
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret financial institution regulations and a variety of business instructions furnished in written, oral, diagram, or schedule form
- This position requires keeping complete confidentiality of all customer transactions and information, and paying close attention to security within and around the bank's premises at all times
26
Loan Servicing Specialist Resume Examples & Samples
- Contacts customers by mail and telephone concerning payments. This duty is performed daily, about 20% of the time
- Monitor, administer, and calculate payment for incoming remittances. This duty is performed daily, about 15% of the time
- Perform administrative duties associated with incoming payment transactions. This duty is performed daily, about 10% of the time
- Monitor, administer, and calculate loan payoffs. This duty is performed daily, about 15% of the time
- Perform administrative duties associated with the processing of credit verifications. This duty is performed daily, about 10% of the time
- Receive incoming calls related to loan servicing. This duty is performed daily, about 25% of the time
- Perform administrative duties regarding loan participation including reconciliation and audit verifications. This duty is performed monthly, about 10% of the time
- Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually, about 5% of the time
27
Loan Servicing Specialist Resume Examples & Samples
- Strong organizational skills and attention to detail
- 2+ years of experience in loan servicing
- Experience in Mortgage servicing is preferred
- Knowledge of mortgage loans
28
Consumer Loan Servicing Specialist Resume Examples & Samples
- Booking direct real estate, direct non real estate, and indirect loans
- Execution and verification of lien perfection for all direct, home equity, and indirect accounts, ensuring the completeness of the documentation to support the bank’s lien position
- Research and preparation of lien releases for all direct real estate, direct non-real estate, and indirect loans
- Research and make any necessary corrections to the loan system related to the collateral used for the loan
- Assist with training of new employees
- Special projects as required
- 2+ years loan servicing/related work experience or 5+ years banking experience
- Excellent PC skills including spreadsheet and word processing – expanded knowledge of databases
- Excellent oral and written skills
- Excellent analytical skills; ability to independently complete an assignment without step-by-step instruction; ability to develop and documents procedures for new tasks for others to follow
- Ability to communicate effectively with manager and required minimal guidance to complete tasks
- Excellent organizations skills
- Ability to work in fast paced environment while maintaining accuracy
29
Loan Servicing Specialist Resume Examples & Samples
- Boards loans to core system
- Processes loan transactions in accordance with boarding
- Processes loan payments and/or advances
- Process file maintenance requests to the core system
- Pulls various reports, such as credit reports or UCC searches
- High school diploma or one year certificate from college or technical school and
- Two (2) or more years related loan servicing experience and/or training
- Intermediate knowledge and training in all loan servicing activities terminology, products and services
- Intermediate skills in computer operation including word processing, spreadsheet and specialty software (e.g., Microsoft Word, Excel, etc.) programs
30
Loan Servicing Specialist Resume Examples & Samples
- Collects documentation from construction borrowers, including contractors, architects and risk officers
- Reviews AIA forms to ensure accuracy with each disbursement request
- Prepares advance request forms and wire forms and forwards to loan servicing for processing
- File set up to prepare for imaging
- Assist with call-backs on a daily basis to ensure draws completed by co-workers are accurate and balance between Accudraw and IBS system
- Assists in maintaining insurance policies, including general liability, workers compensation, builders risk, flood and course of construction. Contact agents when necessary and work with lenders and support staff to ensure proper insurance is received and maintained
- Works with insurance policies and related reports; occasionally contacts agents; works closely with loan officers and customers to ensure proper insurance is received and maintained
- Answers the telephone; responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests
- Assists loan officers and other personnel to ensure proper related documentation is prepared and/or provided
- High school diploma or one year certificate from college or technical school and; six (6) to twelve (12) months related experience and/or training; Or the equivalent combination of education and experience. Work related experience should consist of a credit or loan processing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
- Basic work experience, knowledge and training in construction lending activities, terminology and products and services
- Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies
- Basic knowledge of title policies and related loan regulations such as RESPA, HMDA and other Bank lending policies on loans to directors
- Basic skills in personal computer operation; mainframe computer (IBS system; word processing, spreadsheet and specialty software (e.g., Microsoft Word, Excel programs, etc
- Basic to Intermediate math skills; calculate interest, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs for management reports as requested
31
Loan Servicing Specialist Resume Examples & Samples
- Posting participation payments; retrieving notifications of incoming wires and syndication instructions
- Callback of Participation and Syndication notifications
- Preparing outgoing notifications to participant banks for participation loans and syndications
- Preparing outgoing wires for payments
- Boarding file maintenance changes to Participation, Syndication, and Municipal loans
- High school graduation or GED
- Knowledge & skills typically resulting from three to five years’ experience in the Financial Services Industry with experience in Loan Servicing, Credit or Loan Processing
- Knowledge & skills typically resulting from experience with Participations/Syndications is preferred
- Strong skills with basic mathmatics, especially completing interest calculations
- Knowledge & skills typically resulting from three to five years’ experience with Loan Boarding
- A working knowledge or experience with participations, syndications or municipal loan docs preferred
- Working knowledge of participation and syndication notification processes
- Basic office computer skills (Microsoft Office products, calculators)
- Experience with preparing interest calculations
- Effective communication skills, interpersonal skills for internal & external customers
- Ability to work occasional overtime, evenings and/or weekends, etc
- Ability to travel (locally and/or regionally) for meetings and training
32
Loan Servicing Specialist Resume Examples & Samples
- Processes consumer, commercial and real estate loan payments and advances
- Independently boards moderate to complex loan to the Bank's accounting systems
- Sorts and distributes daily and monthly loan reports to applicable departments
- Inputs and monitors insurance and other ticklers
- Closes paid loans and terminates collateral when applicable
- Corrects loan accounting system errors as necessary
- Processes various loan reports and callbacks
- Provides effective customer service and assists in resolving problems within given authority
- High school diploma or one year certificate from college or technical school and two (2) or more years of loan servicing, credit or loan processing experience
33
Loan Servicing Specialist Resume Examples & Samples
- Inputs new loans into servicing system; prepares amortization schedules
- Distributes Notice of Loan transfer and Mortgagee Change Letters
- Reviews suspense items
- Handles both incoming and outgoing customer service and collection calls
- Sets up ACH recurring draft requests
- Assist borrowers with web registration
- Retrieves and responds to borrower email inquiries
- Prepares payoff statement quotes
- Sends and tracks release of lien documentation
34
Loan Servicing Specialist Resume Examples & Samples
- Respond to department email requests for financial transaction processing and/or system maintenance, and research
- Update Loan Servicing ticklers in either core system or other designated system
- Prepare demand letters for payoff requests
- Respond to department telephone inquiries
- Prepare financial transactions such as payments and advances
- Process various reports, such as UCC expiration reports for continuations or terminations
- Pull credit reports for consumer and/or commercial loan requests
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Loan Servicing Specialist Resume Examples & Samples
- Responds to department email requests for financial transaction processing and/or system maintenance, and research
- Updates Loan Servicing ticklers in either core system or other designated system
- Prepares demand letters for payoff requests
- Responds to department telephone inquiries
- Prepares financial transactions such as payments and advances
- Processes various reports, such as UCC expiration reports for continuations or terminations
- Pulls credit reports for consumer and/or commercial loan requests
- High school diploma or (2) or more years related experience and/or training; Or the equivalent combination of education and experience
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Loan Servicing Specialist Resume Examples & Samples
- Identifies process improvements for areas of responsibility to streamline operation and maintain adequate controls across the department
- Processes loan transactions requests including payments, escrow transactions, loan disbursements and transfers related questions
- Addresses inquiries and research requests from internal and external clients.Timely responses to all customer and client inquiries
- Uses all tools available to perform research, analyze transactions and follow through on appropriate resolution
- Coordinate with accounting team to endure that ledgers are properly cleared and all accounts balance
- Work closely with FMC servicing department to create CIT tasks in LoanServ system, for research requests
- Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers and management
- Manage exception reporting to address any overages or shortages when escrow analysis is completed on the new loans boarded once purchased by FMC
- Various duties and projects as assigned
- Knowledgable with Fiserv/Loanserv system is plus
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Loan Servicing Specialist Resume Examples & Samples
- BS/BA preferred, or equivalent work related experience
- Minimum 5 years of mortgage lending experience
- Fannie Mae/Freddie Mac and Encompass experience preferred
- Knowledge of LPS and Imaging system preferred
- Proficient in Microsoft Office with advanced Excel skills
- Familiarity with Mortgage Loan Documents required
- Good organizational, analytical and problem solving skills with attention to detail
- Ability to adapt quickly to changes and perform in a fast paced environment
- Ability to build effective relationships as needed to effectively address issues and obstacles
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Mortgage Loan Servicing Specialist Resume Examples & Samples
- Minimum 3 years of mortgage lending experience
- Fannie Mae/Freddie Mac and Encompass experience preferred
- LPS experience preferred
- Proficient in Microsoft Office with advanced Excel skills preferred
- Familiarity with Mortgage Loan Documents required
- Ability to adapt quickly to changes and perform in a fast paced environment
- Ability to build effective relationships as needed to effectively address issues and obstacles
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Loan Servicing Specialist Resume Examples & Samples
- Associate Degree preferred, or equivalent work related experience
- Minimum 1 years of work experience preferably with mortgage lending
- LPS experience preferred
- Proficient in Microsoft Office with advanced Excel skills preferred
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Consumer Lending Loan Servicing Specialist Resume Examples & Samples
- At least 2 years of Banking experience, but will consider internal candidates with less experience and an exceptional performance record
- Ability to handle multiple issues as well as handling the more difficult customer issues
- Commitment to continuous learning and improvements as opportunities arise
- Commitment to providing superior Customer Service to our customers and business partners
- Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (10-20 lbs.) and carrying of supplies,,files, etc; the ability to speak to and hear customers and/or other employees both telephone calling and in person; and body motor skills sufficient to enable the incumbent to move from one office location to another
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Loan Servicing Specialist Resume Examples & Samples
- Will perform some of the following functions for the servicing of loans
- Works as a team player to contribute to the success of the department and in turn the organization
- Assumes additional duties as required
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Loan Servicing Specialist Resume Examples & Samples
- Runs credit reports on current or prospective borrowers as necessary for all related interests
- Sorts and distributes daily and monthly loan reports to applicable branches or departments
- Calculates loan pay off amounts for all types of loans
- Scans mortgage loan files to the bank’s imaging system and ensuring that all documents have been accurately scanned into the system
- Scans renewal loan documents to the bank’s imaging system and ensuring that all documents have been accurately scanned into the system
- Scans miscellaneous (maintenance) loan documents to the bank’s imaging system, ensuring quality, completeness and accuracy. This includes all subsequent correspondence, financials, tax returns, aging, etc. that would be submitted after initial loan boarding
- Names loan files in bank’s imaging system to match IBS system. This includes properly cross-referencing guarantors, co-borrower, and additional financial files in the bank’s imaging system
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Loan Servicing Specialist Resume Examples & Samples
- Monitor company database for closed loan status updates and/or loan purchase
- Use company database to notate loan payment activity and other status updates
- Send transfer of loan servicing notifications to borrowers
- Responds to the day-to-day loan servicing needs and oversees the verification and acceptance of payments, printing and mailing requested statements, processing payoff demands and other required documents
- Responsible for the reconciliation and payments of all escrowed items including property taxes, homeowners insurance premiums and mortgage insurance premiums to proper localities/ agencies
- Endorse checks and forward or wire loan payments / curtailments to new investors as appropriate
- Transfer servicing for all sold loans within the time frame requirements
- Handle customer service inquiries timely which include, Mortgage Consultants, borrowers and servicers
- Respond and maintain email communication in a timely manner within the department email box
- 2 years’ experience
- High degree of attention to detail
- Excellent customer service with internal employees and external investors
- Previous experience in mortgage banking industry desired
- Working knowledge of LOS system, preferably Encompass, Excel & pivot tables, etc
- Ability to work in a high pace environment
- Flexible hours may be required
- Strong communication and interpersonal skills
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Loan Servicing Specialist Resume Examples & Samples
- Processing & reconciliation of incoming workflows
- Communication with predetermined localities
- Delivering written customer communication in a timely manner
- Serving as a subject matter expert on trained functions
- Product knowledge including home equity lines of credit, and tax procedures
- Previous operations experience
- Superior customer service skills
- Analytical work ethic
- Proficient skill in the Microsoft office suite applications
- ALS Operating Platform
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Loan Servicing Specialist Resume Examples & Samples
- Strong concepts of debits and credits
- Knowledge of compliance/regulatory environment
- Adequate product knowledge
- Knowledge of department specific system functionalities and specific mainframes
- Knowledge of department computer applications and systems
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Loan Servicing Specialist Resume Examples & Samples
- Minimum5+ years of experience in commercial loan servicing
- Knowledge of FIS (IBS Insight) and Imaging system preferred
- Proficient in Microsoft office (Word & Excel) skills
- Familiarity with Commercial Loan Documents preferred
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Senior Loan Servicing Specialist Resume Examples & Samples
- Monitor the flood request inbox
- Review and approve flood determinations, flood insurance calculations, and flood insurance policies
- Monitor and process soon to expire flood insurance
- All functions pertaining to servicing loans sold to Freddie Mac including but not limited to daily & monthly remittance of payments, status update in Freddie system, and reconciliation of bank accounts
- Assign new loan boarding files and monitor for booking completion
- Perform callback on new loans booked and assigned transactions
- Review lien release documents
- Oversee shipment of loan files to offsite storage
- Have a full understanding of the job functions of the Loan Servicing Escrow and Insurance Specialist
- Perform the duties of Consumer LSS I and II
- Board new loans to the Core System
- Prepare mortgage release documents on paid in full loans
- Respond to general inquiries from both internal and external customers via mail or through call center
- Process payoff funds
- Process return items (such as return check, return mail, etc.)
- Review and clear non-posted Lockbox payments
- Review and clear system posting rejects and unapplied funds
- Review Error and System Maintenance reports and correct errors. Prepare and certify on a monthly basis various loan general ledger accounts
- Post monthly loan payments not received through Lockbox
- Clear Loan WIP account of loan payments
- Process requests for Auto debit & ACH
- Perform callback on assigned transactions
- Update collateral information in the Core System
- Distribute mail (reports, red bags, interoffice mail)
- Prepare legal file setup, prepare docs for imaging, file legal documents
- Respond to demand requests for payoff quote
- Respond to verification of loan
- Process flood determination requests
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Mortgage Loan Servicing Specialist Resume Examples & Samples
- Review all changes in Secondary to program or rate for re-disclosure purposes
- Prepare disclosures as needed due to time requirements
- Notify LO and Regional Market President on all disclosures provided
- No supervisory responsibilities
- High school diploma or GED and 1-2 years of experience or equivalent combination of education and experience
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Mortgage Loan Servicing Specialist Resume Examples & Samples
- Process daily mail, answer phone calls from customers and branch personnel
- Remit Fannie Mae Funds and review Freddie Mac system check
- Order Fannie Mae Notes on loans that have paid off
- Pull daily reports regarding investor servicing and escrow
- Review new loan files for insurance, tax, coupon and escrow information
- Handle request for escrow deletion-research and documentation
- Filing adjustable/escrow analysis and daily information received from customer or branch
- Review and update index rates weekly
- Review coupon book order report and mail out mortgage coupon books
- Review escrow query report to verify information correct for next escrow analysis
- Handle all Fannie Mae and Freddie Mac reporting
- Handle other investor reporting-Pacific Mutual and Jefferson Parish 1979 & 1983
- Adjustable Rate Mortgage review, mail out documentation as required
- Escrow Analysis review, mail out documentation as required
- Open mail and handle return mail and file correspondence
- Review reports for investor loans
- Review, pay and balance private mortgage insurance-GE, Radian, PMI, MGIC, United Guaranty and RMIC
- Prepare and handle HUD title-1 reporting and MPC reporting
- Review and prepare trial balance for assets serviced by others to Loan Accounting
- Prepare tax letters to tax offices with customer list, review tax notices and sort appropriately
- Pay taxes for each office-approximately 60 different tax offices
- Annual audit reports on investor loans
- Year end reports for FNMA and Freddie Mac
- Handle any request for payment reductions
- Handle insurance claim checks for mortgage loans
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Loan Servicing Specialist Resume Examples & Samples
- Perform complex transactions on large commercial loan accounts including, but are not limited to: SWAPs, asset based lending accounts, foreign exchange transactions, letters of credit, tranches and participation transactions
- Process renewals, extensions and modifications on the core loan servicing system for all products
- Process loan funding, advances, pay downs, payoffs and maintenance as assigned
- Monitor, maintain and update rate and payment change records as required
- Research and resolve servicing issues in support of lending units and customers within scope of authority and expertise
- Serve a backup for the Floor Plan Specialist position as required
- Ensure compliance with state and federal regulations, Bank policy and department procedures
- Assist in developing and updating procedures
- All duties and special projects as assigned
- Minimum of two years’ experience in servicing commercial loans
- Comprehensive knowledge of the Horizon Loan System or similar servicing application
- Strong knowledge of the various types of financial instruments specific to the repayment of debt
- Ability to work independently in a multi-tasking environment while meeting critical deadlines
- Strong interpersonal communication with a focus on providing excellent customer service
- Must have excellent organizational skills; be detail-oriented, accurate and self-motivated
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Loan Servicing Specialist Resume Examples & Samples
- Customer Dedication: Go out of their way to anticipate and meet customer expectations
- High Standards: Establish and model standards that guarantee exceptional quality & necessary attention to detail
- Positive Impact: Make positive impressions on those around them. They are optimistic, personable and generally likable
- Relationship Building: Enjoy being around people and cultivate positive internal and external relationships
- Team Player: Identify with the team and their role it. They share resources, respond to requests quickly and work collaboratively
- Creative Initiative: Are proactive and continuously seek to improve existing processes
- Community Immersion: Embrace the idea of volunteerism and enjoy contributing to add value to the community in which they live
- Mission Focus: Believe in the mission, value it and are committed to it
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Loan Servicing Specialist Resume Examples & Samples
- Must possess 2-3 years of experience in Loan Operations or related lending experience
- Must possess knowledge of residential loan processing/servicing systems such as OSI
- Must possess working knowledge of Microsoft Office Suite
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Default Loan Servicing Specialist Resume Examples & Samples
- Make collection calls for past due closed end residential loans in accordance with CFPB regulations, FHA, VA, USDA, and Fannie Mae/Freddie Mac guidelines
- Mail customer letters and modification packages in accordance with regulations and company policies
- Complete financial analysis and underwriting necessary to evaluate modification options for borrowers
- Prepare loan presentations recommending loan workouts, charge-offs and downgrades for management review
- Manage a portfolio of delinquent loans over 30 days past due
- Maximize recovery through collection of past due loans
- Work with outside counsel and receivers as necessary in litigation
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Loan Servicing Specialist Resume Examples & Samples
- Performs complex and/or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single team within Loan Operations
- Gather, interpret, and transcribe complex and non-standard information and/or related files to ensure loan boarding packages are input into core system according to bank, regulatory and investor guidelines. Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position
- Process complex and non-standard boarding requests, perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines
- Assist Account Officers with questions regarding loan booking and loan maintenance questions
- Meet performance standards of established production and quality metrics
- Adhere to Corporate policies and procedures as proscribed
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Loan Servicing Specialist Resume Examples & Samples
- Process limited maintenance transactions i.e., officer code, posting restrictions, mail code, cost center/branch, user fields etc
- Determines process needed to complete payments transactions and advances/disbursements
- Responsible for accurately completing pay-off processing and speed pay payment processing
- Responsible to efficiently enter wires into Web Express
- Through-out the day, balance work station to ensure final balancing is accurate
- Responsible for reviewing and disseminating incoming mail
- Create payment coupons for incoming checks to be processed through batch
- Answer the internal Help-Line to assist other business units with providing elite customer service
- Process credit balance refund checks, after the account is closed
- Responsible to accurately complete ACH/FTM and Auto-debit set-up’s
- Reviews reject reports and process reject items
- Review and process force-placed insurance transactions, provided by SUI
- Provide support to the credit card business unit by processing TYSY transactions and report issues to management
- Assist with the processing of ABL transactions
- Performs periodic review of loan system reports as designated by management
