It-infrastructure Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the it-infrastructure job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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K Dicki

Kaitlin

Dicki

65134 Demetrius Ferry

New York

+1 (555) 990 2003

65134 Demetrius Ferry

New York

Phone

p +1 (555) 990 2003

Experience Experience

New York, NY

IT Infrastructure Internship

New York, NY

Ondricka, Toy and O'Connell

New York, NY

IT Infrastructure Internship

To work closely with the IT team to improve response time, IT team profile and infrastructure
Identify persistent problems, working with wider teams and create documentation
To assist with the implementation of new software and practices for internal clients
Detail-oriented, hardworking and enthusiastic
Effective ticket management to meet defined SLAs
Provide Desk side and Remote technology support
Working knowledge of Microsoft Office products

Dallas, TX

IT Infrastructure & Production

Dallas, TX

Kiehn Group

Dallas, TX

IT Infrastructure & Production

Communicate with the involved teams (Server, M&M, DBA, Storage, DC, Network, Métier IT teams) to schedule the work
Provide input to the department’s management for enhancing the information security response
Manage ongoing projects , OS upgrade, application upgrade, relocation in a timely manner (Project Management)
Work closely with the ITI&P BAMs to manage the customer relationship (Quarterly Service Review meeting)
Produce KPI on delivery based on established SLA
Reporting outages to management and internal customers promptly and accurately
Pro-actively work with Production teams in order to prevent Security Incidents

present

San Francisco, CA

VP-it Infrastructure

San Francisco, CA

Ernser Group

present

San Francisco, CA

VP-it Infrastructure

present

Develop and sustain a high-performance organization. Provide for continued development and growth of employees
IT Service Management (ITSM) functions including Help Desk and Incident/Change/Problem/Knowledge Management
Engineering & Operations including servers, storage, data/voice network, data centers, disaster recovery
IT vendor management
Plan and manage annual IT infrastructure budget of $50M+
IT procurement and vendor contract negotiation/management
Keep pace with new technologies in area of responsibility. Direct the evaluation and selection of these technologies

Education Education

Bachelor’s Degree in Computer Science

Kaplan University

Bachelor’s Degree in Computer Science

Skills Skills

Proficient in English (written & oral)
Proficient in supporting Window NT, XP, Win 7 and newer client environment
Proficient in WINDOW-based application such as MS Word, MS Excel, MS PowerPoint
Knowledge of Symantec Antivirus/ GHOST, System Recovery, security patching, etc
Effective end user communication, analytical skills & customer oriented
Pleasant personality & positive attitude
Analyst should know TCP/IP, DHCP/DNS. Dell PC hardware background
3 to 4 years of work experience with Windows Server 2003/2010/2012 and related Active Directory domain configuration
Work experience with Dell PowerEdge or VRTX server hardware is
Work experience with VMware vSphere 6 and Virtualized windows OS platforms in this environment is

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IT Infrastructure Resume Examples & Samples

Monitoring of the assets in the company (router, switch, server, pc)
Supporting in the management of local networks and MPLS
Monitoring and troubleshooting of the systems
Co-operating in the networking management on CISCO tools
Co-operating in the firewalling and content filtering on CISCO ASA
Managing in Linux and UNIX AIX domains
Supporting in managing VOIP problems on CISCO Call Manager

IT Infrastructure Internship Resume Examples & Samples

Provide Desk side and Remote technology support
To work closely with the IT team to improve response time, IT team profile and infrastructure
Effective ticket management to meet defined SLAs
Troubleshooting and diagnosing desktop support issues
Utilise collaboration tools such as Instant Messaging, Outlook and knowledge basis
Communicate with clients and follow-up on all assigned open and pending tickets
Escalate incidents to required support teams, vendors and team leads
Identify persistent problems, working with wider teams and create documentation
To review support log to identify trends, recurring issues and escalate as appropriate
To assist with the implementation of new software and practices for internal clients
To assist with the deployment of upgrades and vulnerability controls such as virus updates. · Maintain inventory records and controls process when moving or swapping hardware
To work with the IT team to identify best practice, future development and training needs
To ensure installations and machine builds are completed in time and to an agreed standard
Ability to communicate and diagnose issues via the telephone
Team player, strong organizational & time management skills
Basic trouble shooting knowledge of Windows7
Working knowledge of Microsoft Office products
Strong analytical and problem resolution skills
An understanding TPC/IP protocols and network technology such as WIFI
Minimum 5 A*-C GCSE grades, Maths and English included
Desirable BTEC’s in IT or As/A level’s

IT Infrastructure Senior Group Manager Resume Examples & Samples

Set strategic priorities with GISD leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda. Ensure achievement of both CTI’s and Global Consumer’s strategy; in alignment with Citi’s Execution 2.0 Strategy
Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required
Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real-estate forecasts, talent management and organization development, and impact of organizational changes
Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices across CTI. Define and administer annual global client satisfaction survey; actively manage corrective action plans
Diligently manage both internal organization and infrastructure service performance through rigorous reporting against a comprehensive set of service objectives. Actively engage with Consumer stakeholders for direct feedback on service quality vs. expectations
Responsible for the definition and publication of the monthly operating report (MOR) to show progress against core objectives and demonstrate use of analytics to drive required performance / service changes as required. Personally author materials (in powerpoint) that provide our senior clients insights into complex challenges, progress against plan, and/or that educates them on upcoming changes led by CTI & CATE. Prepare and publish ad-hoc reports, metrics, presentations, off site & workshops materials, and internal communications as required
Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liase with operational partners including FinCon, HR, Risk Management, CTI Business Management, and Regional Providers to ensure transparency and accurate reporting
Support Head of GISD and extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications. Develop and implement metrics and KPI’s to help manage business
Manage volume, quality, timeliness, and delivery of Business Management deliverables
Head of GISD Business Operations must be able influence execution and results across teams all CTI teams. The building of relationships and partnerships will be required to respond to management regular ad-hoc requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to lead change and develop innovative solutions that enables the GISD organization to operate efficiently and effectively. Expected to have regular interaction with and presentations to both CTI and Consumer leadership teams

Intern, IT Infrastructure Resume Examples & Samples

Minimum GPA of 3.0 on a 4.0 scale and actively enrolled in a Bachelor's degree program
Ability to work 40 hours per week for the duration of the internship
Strong research, reporting and technical skills
Outstanding leadership, analytical and problem-solving skills
Solid work ethic
Team player with exceptional communication skills and attention to detail
Successful record in academics and diverse range of extracurricular activities
Interest in financial markets and the investment management industry
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 2014)
Based on market capitalization, RBC is the 12th largest bank in the world and the sixth largest in North America. (Bloomberg as of August 2014)
RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

IT Infrastructure Deployments Portfolio Manager Resume Examples & Samples

Develop solid working relationships with various stakeholders, including Hiring Managers, Program Stakeholders, HR, Recruitment team
Coordinate recruitment efforts (at all stages), including coordination of managers’ effort towards gathering approval for roles movements prior to recruitment
Design and coordinate implementation of various tools & supporting processes required for efficient recruitment, onboarding, developing staff
Contribute in various global working groups aiming to leverage experience from deployments in TS Site Poland for other sites/hiring managers ; create catalogue of best deployments practices for all TS locations
Coordinate process & knowledge transfer during transition functions to Wroclaw
Lead small administration support team
Create career map for key roles and support talents in their career advancement
Organize and execute internal trainings paths for various group of employees
Preparation and presenting of various materials during meetings with stakeholders

Intern IT Infrastructure & Architecture Resume Examples & Samples

Perform project management administrative activities; schedule meetings, create passport artifact documentation, provide status reports, etc
Act as resource onboarding lead, working with vendors to ensure that resources are available in a timely fashion
Lead testing activities to support the four phases of the project. Coordinating the creation of test scripts, acting as the HPQC administrator, developing run reports, etc

Team Lead of IT Infrastructure Resume Examples & Samples

10+ years of experience in a role supporting IT Infrastructure
Bachelor's Degree in a related field
Solid understanding of technology – infrastructure, hardware, software, maintenance, communications, project & cost accounting
Previous experience with Budgeting / Forecasting / Planning and Financial / Variance Analysis
Experience partnering with Business Unit Leaders, including the ability to deal comfortably with and appear credible to senior management
Working knowledge of Hyperion and SAP

VP, IT Infrastructure Resume Examples & Samples

Provide technical leadership to design, build, and deploy fault-tolerant, high-performance, scalable systems, and influence architecture, design, and development across other functional teams
Collaborate with operations, information security, architecture, application development, and application management teams to define requirements, interfaces, and implementation approaches and solutions
Instill operational excellence in maintaining, monitoring, and controlling high availability, business critical production systems
Establish IT departmental goals, objectives, and operating procedures
Design, document, and operationalize systems in support of projects, business continuity, disaster recovery, and evolving security and business operational requirements
Direct involvement in the execution of enterprise-wide disaster recovery and business continuity plans
Develop business case justifications and cost/benefit analyses for IT spending and initiatives and manage the budget for Infrastructure
Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations
Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
Strong decision-making skills and the ability to know when to lead, coach, mentor, and delegate
Strong strategic planning, analytical, and conceptual skills
Strong budget management
Competency and flexibility in understanding diverse and complex business and technical challenges, and develop efficient and effective solutions
Excellent written and verbal communication skills
Excellent problem solving skills with the ability to breakdown an issue and methodically troubleshoot the problem
Ability to translate complex technical information in to business speak
Ability to collaborate, influence, and build relationships with other senior IT and business leaders
Effective budget management and the ability to allocate resources effectively for maximum performance
Bachelor’s degree in Computer Science or related field or equivalent experience
15+ years of related work experience required. Additional years of experience can be substituted for degree
7+ years of leadership experience managing multiple cross-functional teams and projects and influencing senior level management and key stakeholders
Expertise in the design, development, implementation, and maintenance of enterprise infrastructure solutions

IT Infrastructure Asset Manager Resume Examples & Samples

Responsible for the IT procurement and inventory management function
Manage the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software
Minimize organizational cost through product standardization and tracking
Track quality throughout the product lifetime
Familiar with ITAM and ITIL concepts, practices, and procedures
Develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles
Responsible for the daily and long-term strategic management of software and technology and related hardware within the organization
Plan, monitor, and record software license and/or hardware assets to ensure compliance with vendor contracts
Collect information for lifecycle to include: budgeting, compliance & inventory, contract summaries, and cost comparisons
Identify savings opportunities for renewals, software licensing, and services
Enter and maintain information in a database format to address budgeting, software compliance and inventory, contracts, and cost
Assist in the development of reporting to address management requirements to obtain information
3+ years of experience or equivalent education/experience in IT procurement and inventory management
Knowledge of contract management principles and basic accounting principles
Strong communication skills which include email, interview, group meetings, and presentations to end users, management, developers, and vendors
IT Asset Management and Discovery Tools experience
IAITAM certification
Asset Management and Discovery Tool experience
ITIL V3 implementation experience
ITIL and/or ITAM Certified preferred but not required
Experience with Excel, and Asset Management Tools preferred

Specialist, IT Infrastructure Resume Examples & Samples

Requires strong collaboration skills to team up with partners in operations, product development, architecture, corporate organizations, and shared service teams
Resolve or drive the resolution of web implementation issues from start to finish, ensuring all best practices are applied to the process and end product. Build effective relationships that are essential to delivering "always-on" software products and services
Assist with ITIL related projects as available and necessary Demonstrate a strong customer service ethic and a positive can-do attitude among members of the Prudential IT community on web-related activities
Explore and implement solutions to continuously improve the state of production operations to provide very high up-time, expected services, and timely through put
Perform proactive data/statistical trending analysis using available data sources and facilitate recommended approaches to address findings to customers at all levels of the organization
Participate in the continuous improvement of the operations management processes

Entry Level IT Infrastructure Resume Examples & Samples

Must have strong communication skills, both written and verbal and the ability to present technical concepts to all levels of management and associates
Proficient in Microsoft Office Suite, specifically with Excel, PowerPoint ,Visio, and Word
Familiarity with the System Development Life Cycle (SDLC)
Understand risk management concepts around information technology design and implementation
Knowledge of security access and permissions are applied is a plus, particularly, ITAM/ITIM, LDAP, Active Directory, RACF, Windows, UNIX, database
Strong analytical and time-management skills
Proficiency in manipulating large amounts of data
Basic project management skills
Manage multiple tasks according to priorities; results oriented and ability to meet deadlines
Ability to work in an extremely fast-paced environment with high expectations
Strong partnership and inter-personal skills
Ability to work within a geographically dispersed team

VP, IT Infrastructure Resume Examples & Samples

Developing, aligning and implementing a multi-year Infrastructure strategy for workplace, connectivity and hosting services
Developing and communicating a clear purpose for all staff globally, which ensures that each and every team member understands how their role helps win the consumer
Ensuring a customer first mindset is balanced with a focus standards & policies for all areas of infrastructure
Ensuring that sourcing decisions are taken and followed through in sync with the global strategy
Ensure availability, stability and responsiveness for all infrastructure & operations services
Increasing user satisfaction as well as cost efficiency for all services globally
Maintaining constructive and competitive relationships with key suppliers
Maintaining constructive and mutually beneficial relationships with all other functions with Global IT as well as Market IT
Knowledge of state-of-the-art technologies and approaches applied in leading IT infrastructure environments
Ability to translate business requirements into cost-efficient IT and exciting solutions
Experience in managing and leading medium-/large-sized IT projects
Budgeting and financial management skills
Technical proficiency and awareness (ITIL/PMP/MCP/MCSE/CNE/disaster recovery)
Experience in personnel management, and proven ability to inspire a global team
Excellent communication skills, including the ability to develop and nurture good relationships with other parts of IT as well with business
Language skills: English
University degree in economics, sciences or engineering
12 – 15 years of work experience within international IT environments, including several years in management positions
Minimum 10 years of experience in personnel management
Cross-functional IT and business knowledge
Strong communication/relationship skills, particularly in a multi-cultural environment
Strong project and program prioritization and management skills
Strong service management skills
Leadership and change management skills
Technical proficiency and awareness

IT Infrastructure, Enterprise Services Lead Resume Examples & Samples

Overseeing the engineering functions (i.e. Plan/Build/Deploy) of Enterprise Services team(s) within the overall Americas Infrastructure group
Serve as one of the key “right-hand” technical hands-on individual to the VP, IT Infrastructure (Americas) while providing leadership to the broader teams
Includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure, storage systems, collaboration tools, endpoint engineering, etc
Maintain and design architecture based on best practices of general system administration, infrastructure and networking technologies (i.e. VMWare virtualization, Active Directory, Exchange, SharePoint, various storage systems and related iSCSI and fiber technologies, etc.)
Project manage moderate-to-complex projects based on PMO methodologies
Oversee reports of team tasks and projects on a weekly and monthly basis
Must possess hands-on infrastructure background with minimum of 10+ years’ experience
Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
Profession certification (i.e. PMP) strongly preferred

IT Infrastructure Leader Brazil Resume Examples & Samples

Works on cross-functional projects/teams to deliver technology solutions for the business
Act as a subject matter expert within IT for Infrastructure services
Support IT infrastructure needs in Brazil
Frequent travel in Brazil
Bachelor’s Degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited college or university
Strong experience supporting large enterprise network infrastructure, monitoring tools and ITIL management tools
Strong experience in supporting Microsoft Windows platform and technology
Demonstrated program management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
Must be able to quickly build a high level understanding of new technologies
Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
Willing to work weekends to support major change implementations
Degree in Information Technology, Management Systems or similar IT field by experience
Ability to coordinate several projects simultaneously
Knowledge of network environments and concepts such as TCP / IP, DHCP, DNS, Active Directory
Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems, messaging, and databases (SQL)

IT Infrastructure Director Resume Examples & Samples

Oversee all aspects of IT operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
Maintain overall security of the network, systems, and data
Maintain strict controls on data/system backups and recoverability
Manage staff members in their daily activities, as well as supporting business projects
Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet contractual requirements
Develop and maintain overall backup and recovery strategy (Disaster Recovery & Continuity of Operation)
Responsible for leasing and strategic planning for system upgrades
Determine, recommend, and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc
Responsible for all change management requests; as well as Architectural Change Requests
Responsible for IT security and compliance relating to SSO, C&A, and FedRamp, which includes any applications for monitoring and reporting that are required by our ATOs, C&A documentation for Incident Response, access management, configuration management, and Contingency Plan
Attend weekly/monthly client meetings
Provide weekly/monthly reports to clients and PAE management
Interact with vendors and consultants
Interact with PAE Subcontracts, Contracts, and Corporate Resource entities

Manager, Global IT Infrastructure Resume Examples & Samples

Being overall responsible for Datacenter operations including capacity management
Conducting problem management
Being responsible for daily management and KPIs
Participating in strategic projects and Kaizen events
Risk handling and risk mitigations on infrastructure services
Tracking and prioritizing daily maintenance and incident handling in IT infrastructure
Change management, where you set the direction and help your colleagues adhere to it

Senior IT Infrastructure Spec-star Resume Examples & Samples

Perform day-today system and application support
Manage, deploy, and configure RHEL Linux on physical and virtual servers
Manage, deploy, and configure Solaris OS on Enterprise hardware
Manage, deploy, and configure in-house application suite
Maintain the OS and Application configuration management environment (puppet and CFAgent)
Update and maintain monitoring tools (nagios and cacti)
Minor Database maintenance (oracle, mysql, postgres)
Update and maintain documentation
Automate functions to improve overall team process
Work closely with engineering team on new project implementations and application performance tuning
Work closely with IT to keep our systems and applications running smoothly
Be a part of the 24x7x365 on-call support team on rotation basis
3+ years supporting RHEL Linux as a Systems Administrator (installation, configuration, tuning, and troubleshooting) in a high-volume production environment
2+ Years production applications support Experience
Unix Shell/Perl scripting skills
Experience with any of Nagios, Cacti, CFAgent, Puppet a plus
Experience with Oracle, MySQL and Postgres a plus
Solid written and verbal communication and analytical skills, ability to prioritize tasks and complete objectives in a highly interrupt-driven environment
Experience in a high-volume or critical production service environment
Knowledge of DNS, Sendmail, SAR, Windows Server, Networking, Load Balancers, and FireWalls a plus

Senior IT Infrastructure Spec Resume Examples & Samples

Installation, administration, provisioning, and decommissioning of large multi-site Backup environments
Responsible for backup provisioning tasks beginning with end user requests, Performance tuning, creation of policies, monitoring, reporting, of backup jobs
Responsible for backup performance analysis and troubleshooting as well as backup capacity management and planning
Responsible to enable disaster recovery replication and testing
Provide 3rd level support to tickets/requests in accordance to SLA/OLA timeframes
Responsible for code upgrades. optimization, dashboards, reporting end of life replacement and refresh
Advanced knowledge of and experience with DR application technologies and processes
Works independently with DBAs, System admins, application admins, vendors and project managers
Advanced knowledge of Netbackup 6,x, 7,x, tape libraries, and NBU appliances required
Knowledge of Netbackup Puredisk requred
Is comfortable working with database, system admins and application teams on performance issues and troubleshooting design and implementation issues
In-depth understanding of networking concepts (VLAN, tagging, routing, teaming) is required
8+ yrs. of related technical experience with Netbackup 6.x, 7.x, NBU appliances, and tape

IT Infrastructure Programme Manager Resume Examples & Samples

Deliver project updates to the relevant steering committee’s
Carry out budget calculations for new projects
Manage the assigned portfolio of projects and ensure project discipline is adhered to throughout
Follow all Burberry Internal processes
Ensure projects are achieved to the high standards expected
Effectively manage 3rd parties and internal work streams to ensure project success

Manager of IT Infrastructure Resume Examples & Samples

Responsible for all infrastructure components including but not limited to servers, storage, databases, and networks
Creates tactical plans for management of the infrastructure and contributes to IT strategic planning
Defines and implements security best practices for maintaining availability, integrity, and confidentiality of the data stored and accessed on the network
Leads team responsible for management and administration of the infrastructure. Able to be hands-on to help team with day-to-day priorities
Responsible for disaster recovery and business resumption planning and testing
Manages capital and expense budgets for areas of oversight
Develops and maintains relationships with technology vendors and service providers to meet business needs
Other duties as they are assigned
10+ years of relevant technical experience with increasing roles/responsibilities
3+ years of management experience in an IT Operations-related discipline such as systems administration, networks, or data center operations strongly preferred
Experience with cloud computing and various hosting models
Knowledge of industry best practices and standards
Retail experience will be a definite plus
Some travel involved - Store locations, external data centers etc

It-infrastructure Resume Examples & Samples

Perform comprehensive remote maintenance scheme as prescribed by ExxonMobil, including PC, laptops/tablets, printers and other PC peripherals for remote lab locations
Assist remotely with local Lab personnel for installation of PCs, printers & other peripherals including ExxonMobil standard software within all EMRE PT remote lab locations. Tier two support to local lab personnel
Assist remotely with install & configure of end user software, ie: MS Office, End Point Protection client, System Recovery client and instrument vendor software. Tier two support of local lab personnel
Observe ExxonMobil security & safety regulation in particular to virus protection. Monitor SEPM console for managed End Point clients that get out of synch with current definition files
Tier two support of network connectivity to the lab PC and instrument device connectivity to the PC including RS-23, USB or smart ethernet connections
Update hardware/software asset data using existing tools used by Research Computing. Create records for each instrument PC configuration for remote Lab systems using existing set-up and system migration documents and capture information into existing access database
Possess an AAS or BS Diploma in Computer IT / Engineering or related fields with preferably 2 years work experience in PC/printers support & maintenance
Proficient in English (written & oral)
Pleasant personality & positive attitude
Effective end user communication, analytical skills & customer oriented
Proficient in supporting Window NT, XP, Win 7 and newer client environment
Proficient in WINDOW-based application such as MS Word, MS Excel, MS PowerPoint
Knowledge of Symantec Antivirus/ GHOST, System Recovery, security patching, etc
Analyst should know TCP/IP, DHCP/DNS. Dell PC hardware background a plus
Perform comprehensive maintenance and administration of servers in an active directory domain structure. This will include log reviews, S&C review and activities, account and object management including local servers and remote lab servers
Provide tier two/three support for remote lab personnel related to server hardware and operations at the remote labs
Disk capacity administration and planning to insure appropriate disk space is provided for local LAN Share data storage
Insure server image services are running and grooming properly
Provide periodic review of AntiVirus definitions and periodic update of any missing security patches
Administer, respond and monitor Solar Winds alert monitoring services for all server and L3 Lab LAN network devices at the remote lab sites
Maintain asset information including build and configuration for all remote servers
3 to 4 years of work experience with Windows Server 2003/2010/2012 and related Active Directory domain configuration
Work experience with RAID configurations & related PERC controllers required
Work experience with Dell PowerEdge or VRTX server hardware is a plus
Work experience with VMware vSphere 6 and Virtualized windows OS platforms in this environment is a plus
Work experience with SANS is a plus
Perform basic configuration or review of Cisco running configurations of L3 Lab LAN based catalyst ethernet switches locally or at the remote lab sites
Perform or coordinate with remote site for any IOS software required updates to network switches
Assist remote Lab sites with escalation of problems with EMIT supported ACL controls or IPS firewall issues when encountered
Communicate and Coordinate with Research Computing teams on switch required or best practices, change control for devices and documentation
Assist with Risk Assessments with the L3 Research Computing Operations Team
Document and store evidence of any re-occurring control calendar items related to remote lab operations
Support Unit Internal Assessments (UIA) or IT Audit Segments for the remote Lab operations
Technical Knowledge: multidisciplinary expertise, scientific approach to problem solving enables rapid delivery of research computing solutions
Extensive knowledge of Network Security configuration practices
Extensive knowledge of Microsoft Windows Security configuration practices
Extensive knowledge of Cisco Catalyst Switches and Cisco IOS
Enterprise\Local Network Design: Knowledge of Ethernet and RS232 cabling and signaling, TCP/IP and protocol stacks
Proficient in programming languages/scripting or tools such as RoboCopy, HTML, power shell, DOS batch files, timed executable tools

IT Infrastructure Leader Latam South Cone Resume Examples & Samples

Act as single point of contact for all infrastructure services in Region (Network to Digital Workplace)
Participate in day to day IT infrastructure support to the end users including desktop & laptop support and installations, voice and mobile support, IT asset procurement and inventory maintenance,
Collaboration with GE Digital IT organizations and providing onsite support to the remote teams. Actively working with GE Digital team on managing the remotely managed infrastructure,
Executing assigned IT projects defined in the IT infrastructure project pipeline
Provide consulting services to IT program and project teams
Lead and/or participate in IT Security awareness activities
Provide co-ordination of Incidents, Problem Management and Change Management with our internal IT service providers and partners to minimize impact to the business. Closely liaise with GE Digital teams on all Infrastructure operations
Stay up to date on relevant infrastructure developments & industry trends
Support IT infrastructure need in LATAM South Cone
Frequent travel in LATAM South Cone
Minimum of 5 years of experience supporting large enterprise network infrastructure, monitoring tools and ITIL management tools
Minimum of 5 years of experience in supporting Microsoft Windows platform and technology
Hands on Infrastructure specialist with strong experience of managing infrastructure systems and services of a medium to large end user IT application
Experience of working in a matrix environment with team members located globally
Intense attention to details, while maintaining an accurate, results-oriented mentality
An ability to work in a high pressure and fast paced environment
Excellent oral & written communication skills at all levels
Willing to travel 30% of the time. Bachelor’s Degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited college or university
Willing to travel 30% of the time
Superior oral, written, and client communication skills, as well as ability to manage expectations of the business, clients, team members, management and external groups
Excellent interpersonal, presentation and facilitation skills
Effective change agent with demonstrated ability to motivate others and achieve results
Demonstrated ability to lead and execute in matrix organization structures
Analytic, creative and business-focused problem solver
Strongly customer oriented, drive urgency
Early adapter tendency
Effective problem identification and solution skills
Knowledge of technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of Cisco network LAN, WAN equipment and Cisco Wireless Infrastructure

IT Infrastructure & Production Resume Examples & Samples

Be the main interface for service delivery requests between the requesters and ITI&P service providers
Review and help our Métier IT clients to fulfil their requests for services to ensure that they cover all the requirements, including the provisioning (or a justified lack) of DR/BCP infrastructure
Ensure that the proper project cost assignments are available and communicated
Help the requesting client to escalate the deviation from the standards and track the response from the required teams (IT Security, ITI&P Technical Architect, …)
Review with the DC team on the availability of resources (space, power setup, cooling, network availability, etc…)
Communicate with the involved teams (Server, M&M, DBA, Storage, DC, Network, Métier IT teams) to schedule the work
Ensure each team do their dependency follow up and report on status (ex: NW team needs EACB to be executed)
Follow-up the preparation of the DC for the entrance of the equipment with all its peripherals/linkages
Follow-up the delivery of the equipment and the physical rack and mounting, network connectivity setup
Check the status of the work and ensure that the involved teams are timely handed over to the next team
Ensure that each team handover is done bi-directionally (both hander and receiver acknowledge) the delivery
Ensure that the delivery teams update their inventories with the new status of the equipment
Produce KPI on delivery based on established SLA
Propose enhancements in the delivery process
Escalate to APAC ITI&P and Metier IT management in case of resource constraints (need for prioritization)
Be the primary DR coordinator for Singapore and drive the bi-annual SG DR Drill coordination
Contribute to the definition of technical solutions with ITI&P Technical Architect by qualifying and expressing the requirements from the Business
Contribute to the CIB ITI&P governance (PMP, projects cards, dashboards)
Work closely with the ITI&P BAMs to manage the customer relationship (Quarterly Service Review meeting)
Contribute to the definition and execution of a periodic survey (Métier IT users) and the results presentation in Steering Committee
Foster the Service Delivery Management framework and collaborate with the 2 other IDM peers for the transversal assignment/coordination/monitoring/prioritization of all the requests within the common pipeline of shared infra service providers
Contribute to the APAC ITI&P budget exercise by
Tertiary education degree preferred
ITIL Foundation Certification / PMP certified
Minimum 5 years of progressive responsibility in IT in Banking/Finance/Insurance
Direct experience in customer service/account management, business analysis and project management a plus

IT Infrastructure & Production Resume Examples & Samples

1st, 2nd and 3rd level support calls for market data systems (RMDS/TREP platform, Bloomberg, TR FXT, Eikon, …) installed in Asia Pacific
Reporting outages to management and internal customers promptly and accurately
Delivery of Mandatory Exchange & Vendor upgrades & tests as assigned
Capacity, Resiliency & Monitoring of Location & Regional Infrastructure
Incidents, Problems and Changes management
Escalating complex issues to Market Data lead where delay will impact business/reputation
Proactively updating documentation and procedures to resolve inefficiencies in the operating environment
Identification and resolution of system monitoring gaps (Geneos)
Test, Validation and Deployment of Market Data products in Asia Pacific
Prompt remediation of all breaks
Maintaining non-trading day/holiday calendars
Distribution of Vendor Exchange Notifications
Morning Health checks
Representing the team on P1 Bridges & Troubleshooting calls
Vendors Incident Tracking
Ensuring technical standards are met, within the Market Data infrastructure and its client applications
Ensuring proper risk management and remediation procedures are in place
Designing solutions to meet the business requirements
Managing projects as assigned
Ensuring the Market Data inventory is constantly up to date
Ensuring the proper licenses are in place, and their cost duly approved
Provisioning the access to Market Data systems (incl leavers management)
Advanced knowledge and experience in providing support for key market data applications like Thomson Reuters RMDS, Kobra, Eikon, Bloomberg, DACS, Dealing/Matching, …
Knowledge or Experience of real time data feeds – Knowledge of Asian Markets is a plus
Knowledge or Experience of development using Thomson Reuters RFA APIs is a plus
Strong knowledge of Tibco Rendez-Vous technology
Sound knowledge of data usage rules and market data compliance
Experience of the BNP Paribas environment
Strong analytical skills to review all aspects of technical support for market data, including engineering, integration, support, trend analysis (capacity, usage, cost)
Experience on Zabbix monitoring tool
Basic knowledge of Linux administration
Good understanding and experience in Unix/Linux scripting
Good knowledge of network infrastructure and protocol (e.g. multicast/broadcast)
Proficiency in handling complex IT-related projects: from writing a proposal, initiating, & planning projects, to executing, monitoring/controlling projects, until and including project closure
Strong leader and Team Player
Financial knowledge of equities and fixed income markets
Exposed to multi-cultural environment (SG, HK, JP, FR, UK, IN)
Mature and independent with good communication skills
Analytical, detail-oriented and self-motivated
Risk, Security and Cost awareness
At least 5+ years’ experience in a complex IT infrastructure environment
At least 5+ years of experience with market data
Experience in an investment banking-focus business
Experience in at least 2 technologies and 2 environments listed above
Team management (in a split environment is a plus)
Fluency in English (French and Japanese are a plus)
ITIL / CobiT trained

IT Infrastructure & Service Manager Resume Examples & Samples

You define and deliver along agreed milestones on Infrastructure, Security and IT support roadmaps
You deliver High Performing LAN, Server, and client technologies to the business
You ensure technical support during key periods (ex: operational and financial closes)
You monitor systems performance and usage
External Partners
You have a degree in Civil Engineering, ideally in Computer sciences
Your experience: 10-15 years in

IT Infrastructure Solutions Specialist Resume Examples & Samples

Speaking to the end user at their level of expertise to solve problems via face to face interaction, telephone, remote PC applications or e-mail
Maintaining a high standard of customer satisfaction while following Armstrong Flooring policies and procedures
Participating in IT infrastructure projects through successful implementation and then handing over to operational support, providing technology and process expertise
Planning, managing and completing assigned company-wide standard hardware, software, and operating system refreshes
Logging all issues with appropriate documentation as requested by Service Desk and Level 2 teams
Fulfilling standard requests for computers, peripherals and IT services identified in the IT Service Catalog
Consistently driving towards changing and improving the services with minimum disruption
Identifying and documenting transactional tasks for elimination or transition to service providers
Leading incident analysis sessions to uncover trends behind tickets submissions and manage action plans to reduce those submissions
Participating in integrated systems planning and assisting in the recommendation of new or different technologies which will enhance current systems and support overall corporate and business goals
Maintaining technical documentation and process topology to ensure alignment between the business strategies and the technology roadmap
Providing guidance, direction and leadership to contractors and junior team members
Assisting in the development of IT budgets (expense and capital) and estimates
Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field
3+ years of experience in a helpdesk center environment
2+ years of experience with directly administering and supporting Microsoft Windows operating systems, Microsoft Office software, and Microsoft SharePoint
2+ years of experience with PC hardware and peripheral troubleshooting or fault identification, remote desktop client and remote assistance, and PC management tools such as SCCM and RDP
1+ years of experience with batch scripting, DOS or Windows command line, and Citrix client connectivity
Solid understanding of database technologies, networking fundamentals, Active Directory and trouble management software
Well-developed verbal and written communication skills, with the ability to translate technical details in business language
Strong statistical, analytical and advanced problem solving skills with high attention to detail and accuracy
Certification in a process discipline (ITIL, PMI, Six Sigma) or a technical discipline (SAP, data warehousing)

L Oreal , IT Infrastructure Resume Examples & Samples

Success of overall operations, effectiveness and efficiency of all infrastructure (Systems Administration, Network LAN/WAN Operations and Level 2/Level 3 Service Desk/Desktop Support) of several key locations of L’Oréal which includes NYX, Urban Decay and Clarisonic
Outstanding individual leadership and team building skills across diverse backgrounds, experience levels and distributed work sites
Implement IT plan according to the IT Americas Zone and corporate strategy
Participate in the development and review of IT budgets and ensures they comply with stated business goals, guidelines, and objectives
Oversee the execution of IT tasks on achievements and ensure conversion of IT systems to established standards
Manage daily IT infrastructure operations to ensure high availability and data center monitoring
Communicate up and out on all IT issues. Keep all levels of management informed on progress
Authorize and oversee the deployment, monitoring, maintenance and support of all hardware, software, networking and telecommunications systems
Ability to travel to support team operations

IT Infrastructure Internship Resume Examples & Samples

Troubleshoot, repair and install computer systems (PC / Mac) and mobile devices (iOS / Android)
Configure and automate software installations
Respond to daily user requests and resolve issues in a proactive manner
Log time and problem resolutions via IT ticket system
Participate in planning and implementation of multi-scale projects

IT Infrastructure Internship Resume Examples & Samples

Receive, inventory and configure new equipment
Cable manage workstations and install equipment
Upgrade hardware in existing computers and printers
Troubleshoot, repair and install computer systems (PC) and mobile devices (iOS / Android)

Senior IT Infrastructure Spec Resume Examples & Samples

3+ years support Solaris 10 as a Systems Administrator (installation, configuration, tuning, and troubleshooting) in a high-volume production environment
1+ years supporting Linux servers in the cloud
2+ years supporting sendmail and DNS on UNIX
2+ years supporting Symantec StorageFoundation on UNIX
1+ years database experience (Oracle, MySql, and/or Postgres)
1+ years experience with OS and Application monitoring tools (Cacti, Nagios)
1+ years experience with OS and Application configuration management tools (puppet, CFAgent)
1+ years experience with PERL and SHELL scripting
1+ years supporting Apache web servers in a high-volume production environment

IT Infrastructure Consultants Resume Examples & Samples

Cloud – Helping our clients design and transform to next generation public, private and hybrid cloud infrastructure to be more agile and secure. Read more: https://www.accenture.com/se-en/careers/jobdetails?id=00404222_en&title=Cloud+Consultants
Network Transformation – Helping our clients move to networks of the future using hybrid networking, virtual networks and services for communication, video and unified cloud collaboration. Read more: https://www.accenture.com/se-en/careers/jobdetails?id=00403311_en&title=Network+Transformation+Consultants
Digital Workplace – Helping our clients move to next generation digital workplaces, using virtual desktops & enterprise mobility solutions delivering business applications to any device, anywhere in a secure way. Read more: https://www.accenture.com/se-en/careers/jobdetails?id=00404227_en&title=Digital+Workplace+Consultants
IT Service Management – Helping our clients manage and deliver their IT services in highly effective and efficient ways, by optimizing their IT service management tools and processes. Read more: https://www.accenture.com/se-en/careers/jobdetails?id=00403155_en&title=IT+Service+Management+Consultant
You must have an IT consulting background with at least 1 year of working experience in project management and/or delivery
The candidate is expected to develop into a subject matter expert role or a project leadership role based on a solid broad technical foundation
Degree majoring in Computer Science, IT or Electrical Engineering – M.Sc./Civ.ing. preferred, with excellent academic record
Solid understanding of infrastructure & Security services in theory and practice
2-10 years of relevant experience in one or several of the below areas

IT Infrastructure Professional Resume Examples & Samples

Experience in Infrastructure Architecture/Datacenter Architecture areas
Relevant IT Degree
Desire to work in an information systems environment
Excellent leadership, communication (written and oral) and interpersonal skills
Previous working experience in the IT Infrastructure field is required
Understanding of Data Center concepts
Desire to work in a multicultural information systems environment
Good communication (written and oral) and interpersonal skills

IT Infrastructure Service Manager Resume Examples & Samples

Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Responsible for Incident, Change and Problem Management
Ensures Metrics, Monitoring, Reporting and Forecasting
Sets priorities for the team to ensure task completion
Coordinates work activities with other supervisors
Develops plans to meet short-term objectives and aligns with strategy
Identifies and resolves operational problems using defined processes, expertise and judgment
Decisions are guided by policies, procedures and business plan
Works with business and technical entities to define and document business requirements
Interfaces with peer Computer Operations and Technical Support staff members
Organizes and maintains inventory of hardware and devices networked on the system
Coaches, mentors and evaluates team members, including formal performance reviews
Undergraduate degree or equivalent IT infrastructure management experience
3 or more years of experience leading technical staff in a team setting at manager or consultant capacity
Strong operational experience in large enterprise application support and managing technology with 24x7 uptime requirements within a data center setting
Prior Experience in ability to communicate with IT and with senior business leadership alike
Demonstrated strong analytical experience in looking at large sets of data and the ability to identify patterns and trends for problem determination, and decision making
The ability to influence peers and managers at many levels in the organization

IT Infrastructure Placement Resume Examples & Samples

Assist in designing, documenting and testing infrastructure processes, procedures and standards and to maintain or prepare system and software documentation as directed
Assist in the training of user department personnel in desktop operating system and productivity tools
Perform the configuration and deployment of all IT equipment, including laptops, desktops and cell phones
Provide support for all IT equipment, including laptops, desktops, midrange, cell phones and PBX
Liaise with external vendors for the ongoing support and maintenance of relevant hardware and software including Machine Tools
Manage the purchase of IT equipment and software through the approved channels
Assist in keeping track of the company’s infrastructure assets and manage software licenses to ensure that the infrastructure and data is kept secure and compliant at all times
Perform and coordinate testing for new productivity tools, patches and disaster recovery validation
Work with peers across the entire Textron enterprise to continuously improve time to market, cost and customer satisfaction for the business
Work with Textron Information Services Security team to ensure that technology is used, managed and supported in accordance with company enterprise standards, policies and procedures
Familiarity with industry-standard software, including Microsoft Office
Understanding of typical networking technologies and topologies
Understanding of Windows workstation and server operating systems
Strong interpersonal and oral/written communications skills
Enthusiasm to learn and use new skills
Creatively and effectively meet real-world business requirements
Demonstrated leadership and personal motivation

IT Infrastructure, Division Director Resume Examples & Samples

Responsible for overall performance of IT services in areas of desktop and mobile management, unified communications, network services, database management, server and storage platforms, and identity and access management
Develop and Lead a high performing infrastructure engineering and operations management team
Develop and lead IT Services team to ensure strong performance and retention of team members
Provide leadership for and direct the actions of service teams to deliver reliable IT operations
Develop and monitor performance metrics to ensure services are being delivered to defined service levels
Establish, maintain and execute operations procedures to leverage efficiencies and best practices
Establish and manage performance metrics for technology and IT operations
Provide customers with a professional experience when requesting IT services support
Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap and ensure delivery of technologies that meet business needs and ensure these solutions are supportable
Manage the adoption and adaptation of emerging technologies including Cloud and Continuous Delivery to meet changing requirements, capabilities and opportunities
Manage the oversight of cyber security protections on all IT infrastructure resources consistent with required controls
Effectively manage the allocation of resources to achieve operations and project objectives
Develop vendor management process (assessment, engagement, measurement and corrective actions), delivering optimized utilization of the best-fit vendor mix and realizing demonstrable savings
Prepares, monitors, and controls the annual department budget to ensure expenditure is in line with the business plan
Oversee procurement of software and hardware and management of IT assets and inventory
Lead development and support of enterprise service solutions
Collaborate with business owners to meet business needs
Engage outside partners to deliver effective solutions
Meet financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
Establish technical standards and ensure adherence to them for operations
Evangelize for technology and innovation strategies across the business
Evaluate opportunities for improvement in infrastructure, applications and new technologies
Build collaborative working relationships with technology and business leaders across the organization
Manage key strategic partner and vendor relationships
Substantial management or supervisory experience in leading, directing and controlling a complex, broad and highly technical function
Ability to lead effective teams, coupled with the skill to hire and motivate good people and create a productive environment that promotes initiative, innovation, and continuous learning
Strong interpersonal skills with ability to lead and motivate cross-functional teams; passionate about mentoring and developing staff
In-depth knowledge of Cloud operations, continuous integration/delivery, automated software-based infrastructure management, and a DevOps mindset
Exceptional communicator with both technical and nontechnical audiences
Demonstrated ability to think strategically to deliver innovative solutions
Ability to anticipate risks and devise solutions in the moment
A history of working collaboratively and productively with business partners
The ability to set a strategic vision; to develop and implement a clear and concise IT strategy with consideration for enterprise architecture, resources, budget and potential impact
Strong experience in setting priorities among several competing activities, possess disciplined project management skills, and offer experience managing multiple complex projects using internal and consulting resources
Critical thinker; analytical; challenging and constant focus on continuous improvement
Excellent collaboration skills; must be a team-player and support the broader enterprise while delivering upon specific project/line of business requirements
Drives constructive and positive organizational transformation
Leads by example; develops organizational talent and high performing teams
Shapes organizational strategy; open to pursuing new ideas and possibilities
Demonstrates significant business acumen
Superior interpersonal skills are necessary to gain the trust of others and to interact effectively with people at all levels

Senior IT Infrastructure Voice Specialist Resume Examples & Samples

Responsible for supporting complex Cisco IPT solutions
The candidate may also be tasked with network support as it relates to the Cisco VOIP environment and isolate and troubleshooting complex problems utilizing appropriate diagnostic tools
The candidate will also be required to provide mentoring, training, and support to other Voice Operations as needed
Work with Telco vendors to support infrastructure and as well as troubleshooting outages
Provide consistent and frequent operational status updates
Experience with Global Change Management Processes
Ensuring compliance with data security policies and procedures
Execute Engineering Work Orders for site adds, moves and changes
Supporting tools used to support the Symantec voice environment
Ability to use tools such as RTMT, Sciencelogic, NetBrain, Securelogix, Unified FX
Cisco Unified Call Manager Clusters (version 9.x or later versions a plus) and Cisco Unity Connection Voice Mail for at least 3 years
Experience of Centralized Enterprise Dial Plan Design – Dialing Habits \ Class Of Service \ Partitioning \ On-Net & Off-Net
Knowledge of WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
Basic understanding of QoS on both WAN and LAN to ensure quality voice
Experience: 3+ yrs
Education Level: Bachelor's Degree or equivalent job experience
Attention to detail with good organizational capabilities

IT Infrastructure Voice Specialist Resume Examples & Samples

Cisco Unified Call Manager Clusters (version 9.x or later versions a plus) and Cisco Unity Connection Voice Mail for at least 2 years
SIP, H323 and MGCP voice signaling protocol troubleshooting experience is a must
Some experience troubleshooting and basic configuring Voice Service Gateways (ISR Routers, VG224, CUBE, CUSP, VXML, Cisco SRST)
Some experience of Centralized Enterprise Dial Plan Design – Dialing Habits \ Class Of Service \ Partitioning \ On-Net & Off-Net
General knowledge of Cisco IPT integration with Microsoft Active Directory in an Enterprise environment
General knowledge of WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
Some experience in developing standards and process for voice services
Experience: 2+ yrs
Excellent communication in English and ability to present and interface with Symantec Business units
Ability to prioritize with good time management skills

Principle IT Infrastructure Voice Specialist Resume Examples & Samples

The candidate will be tasked with network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools
The candidate will also be required to provide mentoring, training, and support to other Voice Engineers and Operations team as needed
Perform application design updates across all components of the system
Provide consistent and frequent project status updates
Knowledge of Global Change Management Processes, RCA’s and Problem Management
Installs and tests product and operating systems upgrades
Cisco Unified Call Manager Clusters (version 9.x or later versions a plus) and Cisco Unity Connection Voice Mail for at least 5 years
SIP, H323 and MGCP voice signaling protocol troubleshooting and some configuration experience is a must
Experience troubleshooting and configuring Voice Service Gateways (ISR Routers, VG224, CUBE, CUSP, VXML, Cisco SRST)
Experience of Cisco CUCM CDR
Knowledge of Cisco IPT integration with Microsoft Active Directory in an Enterprise environment
Good understanding of QoS on both WAN and LAN to ensure quality voice
Self-Starter and able to deliver small to medium scale voice projects
Good skills in developing standards documentation
Experience in developing standards and process for voice services
Experience: 5+ yrs
Education Level: Bachelor's Degree
Field Of Study: Engineering, Telecommunications, or other relative technological field

IT Infrastructure Intern Resume Examples & Samples

Provide daily support and troubleshooting as needed
Proactively monitor network devices, taking appropriate action using well documented processes
Document process & procedures
Learn Network monitoring tools like Solarwinds, NetZ, ExtraHopp and AppDynamics
Work collaboratively with Senior Engineers and administrators
Working on a BS or BA degree in a computer related field
Visio, Excel, Powerpoint and Web Presentation HTML experience
Windows and/or UNIX/Linux
Scripting experience would be helpful – Powershell/Python/Perl
1+ year Technology experience as a user
Network administration experience a plus
Must have excellent communication skills and good corporate etiquette
Must be able to take direction and demonstrate initiative for assigned tasks
Must be a team player with good interpersonal and communication skills

Senior IT Infrastructure Eng Resume Examples & Samples

Should be a team player
Should have the mindset to share knowledge and learn from seniors
Be customer centric and have good communication (Socializing)

IT Infrastructure Professional Resume Examples & Samples

Support the management of Hydro Directory and connected services, for the complete life cycle of the services (connected services are services like ADFS, MFA, certificates and single sign on)
Manage integration between Hydro Directory and other infrastructure, applications and IT services in Hydro and partners
Support the development of Microsoft Azure AD services (AAD Connect)
Support request, Incident, change and problem processes for Hydro Directory and connected services
Support and improve the processes, routines and controls for data quality in Hydro Directory
Ensure architecture and security for Hydro Directory and connected services comply with Hydro IS governance and enterprise architecture
Support Management of biometric solutions
Participate in development of IAM services supporting IoT initiatives in Hydro
Participate in projects within the infrastructure area
Automate provisioning process
Contribute to development plan for IAM
Minimum bachelor degree within Information Technology or equivalent
3-5 years’ experience from infrastructure operations and service management
Experience with Data quality processes
Experience with Active Directory and good understanding of the role and functions of a directory
Experience in working with automation tools like PowerShell is an advantage
Programming / scripting experience
Fluent Norwegian and English language skills, both oral and written

IT Infrastructure Admin Resume Examples & Samples

Provide technical support of the Storage and Data Protection environment at an enterprise level
Support VMware environment including all aspects of server administration
Utilize ticketing system to address and resolve customer work requests
Ensure all Storage, Vmware and Data Protection configurations, installs, replacements, upgrades and firmware are executed and completed on time and without incident
Support x86 Blade and Rack-mount servers. Install, troubleshoot and replace hardware and firmware as necessary
Participate in the activities related to the planned and unplanned outages and potential recovery efforts in the event of a system failure
Monitor storage and vmware and Data Protection systems to ensure adequate capacity, performance and availability
Creates scripts and programs using PowerShell, Bash, and JavaScript to support troubleshooting and monitoring
Provide tuning, troubleshooting and analysis
Work wit other IT groups, consultants and stakeholders to develop, test and maintain procedures for Disaster Recovery (DR). Maintain technical DR readiness
Participates in various Storage, Vmware and Data Protection environments project related activities
Responsible for Storage, Vmware and Data Protection security and audit findings and any/all remediation efforts
Utilize change and incident management systems to achieve highly available enterprise systems
Ability to work independently in a fast-paced dynamic environment

Senior Manager of End User Technologies Global MKS IT Infrastructure Resume Examples & Samples

Global Service Desk/KM
Strategic Planning
Client Device Provisioning
Engineering and Support
Client Education Programs
Standards and Policies
Email and Calendaring
Collaboration Services
Desktop Productivity Applications
Client Asset and License Lifecycle Management
Intranet Portal
Client Access Provisioning
EUS Customer Relationship
SLA Management
Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field
15+ years as an IT professional
10+ years of managerial IT experience in fast paced, Fortune companies
6+ years as a Project Management Professional working on complex projects
In depth experience working with external business partners
In depth experience with endpoint hardware, operating systems and applications
Proven experience working in a global, diverse environments
Excellent written and verbal skills with the ability to clearly communicate technology concepts
Proven ability to establish, work toward and reach technical and business objectives
Experience with various security and compliance tools, technologies and processes
Experience with incident and change management using ServiceNow
History of leading and contributing to large scale systems deployments
Microsoft: SCCM, Outlook, SharePoint and IBM Connections a must

IT Infrastructure Product Build Consultants Resume Examples & Samples

Close collaboration with the other Infrastructure teams
Work along the rules defined and the tools given by Infrastructure build governance
University degree (bachelor, master, diploma) in Computer Science, Natural Sciences, Engineering or related
Fluency in English and German - verbal and written
Knowledge of methods and tools of product build in IT or other industries (e.g. manufacturing, construction)
Basic IT knowledge
Ability to work in a globally distributed organization and eagerness to work with people of other cultures
Specific IT Infrastructure knowledge in one or more of Server, network, storage/back up

IT Infrastructure Resume Examples & Samples

Must be admitted student in a recognized academic institute in Israel with at least 3 semesters left to graduation
Experience in Linux environments and integration field
Understanding of TCP/IP, Network elements and services (Gateways, Switches, protocols, Vlan's and more)
Experience in Virtualization (Vmware)
Must be detail-oriented, accurate and well organized
Must be able to remain flexible with changes in priorities for various task and project assignments
Experience in Windows WEB, IIS, DNS and DHCP servers - advantage
Knowledgeable in automation processes - advantage
Scripting/programming experience (Bash, Python, PowerShell) - advantage
Experience in SAN storage environment - advantage

IT Infrastructure TPM Resume Examples & Samples

Work with External IT Support teams to audit, enumerate, and document data and voice circuits
Lead small project focused teams across multiple geographically-dispersed locations
Build internal customer and stakeholder relationships to manage expectations and agree on clear goals, objectives, and timelines
Build and track project portfolio, milestones, and dependencies
Identify risks and act on them to ensure the team and project are not derailed
Provide frequent, meaningful updates to stakeholders and management
Dive deep to learn new technologies and understand the internal IT infrastructure systems
Translate IT infrastructure design specifications and standards to internal stakeholders and external contractors
Work remotely, and independently, from resources who are able to drive and own efforts
Coordinate and ensure timely delivery of physical infrastructure by local contractors and system and network launches by internal teams
Apply business process improvement methodologies (Six Sigma, Lean, etc) to further increase customer satisfaction and the success of the project
Experience with all IT aspects related to new site launches in an international environment from data circuit ordering to site launch
Four years of experience managing IT infrastructure projects from initiation to closure
Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management
Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies
Experience with procurement of IT equipment
Experience as a leader and mentor for project teams in a matrixed environment
Experience in distribution, manufacturing, logistics, or other warehouse environments
Master’s Degree from an accredited university
Proficiency with MS Project, Excel, and SharePoint
Familiarity with the AWS product suite

IT Infrastructure Management Master s Intern Resume Examples & Samples

Contributing to a designated project or initiative to meet a KP business objective
Report development and analytics
Project management - planning, execution, and measurement
Learning new applications needed to complete assignments or support the execution of business objectives
Job shadowing in other functional areas
Performing additional duties as required
0 GPA or above
Advanced analytical and problem-solving skills
Proven ability to build effective working relationships as well as strong interpersonal skills
Ability to learn quickly and experience producing high quality work in short periods of time
Pursuing a master's degree in Business, IT, or related
Previous project management experience

IT Infrastructure & Production Resume Examples & Samples

Ensures quality of IT services (adequate infrastructure, continuity, procedures, controls, monitoring, incident & problem management)
Contributes to the redesign and improvement of processes
Contributes to the "One Team" ITIP vision
Contributes to the Permanent Control framework
Contributes to monthly Dashboard on Key Performance Indicators
Advanced technical knowledge of DNS/DHCP products (Infoblox), MacAfee Proxy, Bluecoat proxy, F5 Load balancer
ITSM and Project Management skills
Client Focus (Group Competency)
Decision-Making Skills (Group Competency)
Taking Initiative (Group Competency)
Ability to Learn (Group Competency)
Flexibility to work in shifts or weekends (if required)
Tertiary qualification in IT (Computer Sciences or Engineering)
ITIL v2 Certification (Foundation being the minimum)
5 years of direct IT experience in a comparable role with another financial institution

Team Leader IT Infrastructure Resume Examples & Samples

Operate and maintain the production server and storage infrastructure environments to ensure system reliability/availability and performance expectations of customers are achieved. This position also leads the Server Support Level II Team
Ensure effective and efficient change control management of the production environments
Collaborate with business partners to plan and optimize system utilization
Establish and monitor metrics for performance oversight and process improvement
Participate in the development of the technical architecture strategies for technology platforms including Windows/UNIX/Linux server administration, clustered and other high availability platforms, virtual server and desktop environments, centralized data storage, converged infrastructure, backup and recovery environments
Ensure a cross-functional and team approach to resource allocation and problem resolution
Development of the Server & Storage projects from planning and design to implementation
Ensure cost-effective utilization of IT and corporate IT assets
Research of new technologies and architectural solutions. Perform feasibility analyses, provide input to business cases, and provide recommendations as appropriate
Develop and maintain key relationships with Business Unit, other IT Services groups, and key service partners
Ensure the proper utilization and development of all team members
Supervision of team activities related to data planning and development, procedure establishment and maintenance, data security, maintenance and utilization
Five years of relevant IT experience in a service provider environment
Demonstrated leadership skills preferred
Demonstrated project management experience involving technical and work direction involving multiple work groups
Demonstrated organizational and planning skills
Operating knowledge of ITIL best practices preferred
Working knowledge of business applications and processes preferred
Demonstrated technical knowledge, skills and abilities from experience working in an IT infrastructure environment preferred

Summer Student, IT Infrastructure Resume Examples & Samples

Assist with the implementation of virtualization capacity planning toolset
Develop, document and implement business processes surrounding Cloud capacity
Assist with setting performance metrics, alerting and reporting standards
Liaison with cross-functional teams for project implementation
Assist with regression testing of new product and platform
Analytical and problem solving skills with attention to details
Understanding/experience with virtualization technologies such as VMWare, HyperV, XenServer
Sound knowledge of computer networks, LAN, WAN, switching, routing, IPv4/v6, DNS
Basic knowledge of security operational policies, principals
Familiarity with SAN concepts and technologies
Experience/understanding of virtualization/cloud orchestration software and management tools
Previous experience with performance management, management tools, capacity planning
Technical knowledge and experience with “DevOps” tools and processes is an asset
Very strong analytical and problem solving skills
Excellent writing, verbal, and communication skills
Hardware knowledge of Cisco UCS infrastructure would be an asset
Excellent command of MS Office tools, (Excel, Word, Powerpoint, Project, Visio)
Citrix knowledge and thin client computing is an asset
This job will require a quick learner who is comfortable working on multiple activities
Accuracy and attention to detail is a must
The student should show initiative, and work well without close supervision
Enthusiasm and a good work ethic are also important
Goal oriented and focused on project success
Customer oriented
Autonomous
Efficient under pressure
Analytic mindset
Problem resolution

VP of IT Infrastructure Resume Examples & Samples

Minimum requirement of Bachelor’s degree or equivalent; BS in IT-related specialty, Master’, or other advanced degree preferred
Minimum 5 years of executive-level management experience and 10 years of progressive experience managing in a full-service information services organization with a strong knowledge of IT networking, telecommunications, servers and other infrastructure. 2 to 5 years of business operations and/or P&L responsibility preferred
Significant experience collaborating with business leaders to develop and execute effective strategies to accomplish business objectives through the use of information technology
Demonstrated leadership in IT operations, service desk operations, networks and telecommunications, mobile technologies, outsourcing, incident response, problem resolution, change management, capacity planning, high-availability, and business continuity management
Extensive experience developing and approving business cases, proposals, presentations, cost analysis including build vs buy, budgets, strategic and operating plans, dynamic adaptation of technology and organization to business imperatives
A thorough understanding of laws and regulations as applied to the business such as HIPAA/HITECH, compliance programs, security policies & procedures, IT general controls, and related public company requirements under the Sarbanes-Oxley Act
Demonstrated success managing across diverse cultures, locations, and geography
Collaborative style that promotes teamwork within the department and across the organization
Excellent analytical, strong, interpersonal, and written communication skills
Domestic overnight travel will be required
Organize, direct, motivate and hold accountable IT management and staff in our Infrastructure departments to provide highly satisfactory service levels to internal and external customers
Build and execute technology implementation plans to support business, regulatory, and compliance objectives
Collaborate with the CIO, business leadership, and other stakeholders’ to craft annual strategic and operating plans to ensure information needs are met
Manage costs in accordance with approved budgets and applicable U.S. accounting standards
Help coordinate technology and service selection activities and negotiate vendor agreements to support business needs
Hold periodic meetings with staff and other departments to facilitate timely and relevant communication
Provide periodic (weekly) updates on department activities and initiatives to the CIO
Continuously improve processes, policies, procedures, and mentor people to support changing business needs
Aid the CIO in developing technology roadmaps and plans to ensure ongoing viability, business efficacy, and cost effectiveness of key technologies
Conduct new technology investigations and provide objective recommendations to management
Help plan, coordinate, and implement merger & acquisition technology due diligence and integration activities
Develop and maintain contingency plans and control measures to address risks associated with disaster scenarios, data loss, fraud, security breach, technology failure, etc
Perform all such related and non-related duties as may be assigned from time to time

Prin IT Infrastructure Archite Resume Examples & Samples

Drives company-wide infrastructure architecture strategy-setting and implementation based on leading-edge industry standards, best practices and comprehensive understanding of business operations
Provides leadership related to capacity planning and management of infrastructure technology. Oversees and reviews work products of others. Coaches others to promote knowledge-sharing and professional growth
Responsible for development and implementation of cross-functional infrastructure design strategy, architecture and platforms to ensure solutions are optimized for flexibility, scalability, security and performance
Accountable for adhering to corporate architecture standards, ensuring technology standards and best practices are maintained across the organization and contributing to corporate architecture strategy-setting
Leads in governance processes of new technologies and solutions to ensure consistent technology life cycle management
Participates in formulating solution estimates and work planning including determining appropriate task sequencing and identification of technical skill sets required
Builds consensus around principles of infrastructure architecture and interprets and clarifies these principles
Participates on project teams contributing input with regard to technology vision, opportunities and challenges
Participates in the evaluation, selection and implementation of technology solutions including providing detailed analysis of pros and cons and build vs buy options
Maintains operational, architectural and design documentation including procedures, task lists, and architecture blue prints
Evaluates strengths and flaws in infrastructure architecture including performance, quality, availability, simplicity of design, security and total cost of ownership
Facilitates project handoffs including preparing documentation, educating and supporting to ensure smooth transitions
Establishes and maintains relationships with IT and business area partners and provides consultation to the BRM and business teams. Troubleshoots, recommends and executes action plans for issue resolution
Selects and designs tools that allow reuse of design components and patterns between projects
Continually works to enhance breadth and depth of knowledge and experience. Benchmarks technology strategies and architectures. Monitors and anticipates trends and investigates organizational objectives and needs. Prepares benchmarking reports and presentations
Promotes implementation of new technology, solutions and methods to improve business processes, efficiency, effectiveness and value delivered to customers
Develops actual working solutions or prototypes based on their own designs and resolves any issues that arise
Health care industry related experience is preferred

VP, IT Infrastructure Resume Examples & Samples

Master's degree (M. A.) or equivalent; or fifteen years related experience and/or training; or equivalent combination of education and experience
15 years of diversified business experience including engagements with LCR suppliers and consultants
10 Years of Information Services management experience with an emphasis on planning and project management
Experiences that suggest an ability to function independently and effectively in a complex, matrixed organization a must
Ability to travel domestically and internationally per business needs, perhaps as much as 40-50% of time in some periods
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds

IT Infrastructure Intern Resume Examples & Samples

Retrieves and returns IT equipment from the warehouse
Unboxes equipment and stages it for technicians to work on
Assists Technicians in the process of imaging and deploying machines by following specific processes and procedures
Returns items to correct boxes so they can be shipped to the end user in the field
Keeps the deployment station in good working order by organizing, cleaning, performing best practice cable management, and keeping original packaging with the equipment being worked on
Assists in larger deployment projects and installs projects such as mass imaging, software setup, onsite corporate installations, and more
Communicates directly with end users to obtain diagnostic information, customer information, or shipping information
Assists in the shipping and receiving of IT equipment
Assists the team with side work such as cable, adapter, and tool organization and cleanup

IT Infrastructure Intern Resume Examples & Samples

Must have passion for technology and learning
Availability for full time work over summer and part time during school year
High aptitude, quick learner
Desire to work with IT Infrastructure including storage, servers, network, voice, and video technologies
Assist team members with ongoing projects
Basic knowledge of Microsoft O365 tools including Sharepoint, Excel, and Word

Working Student IT Infrastructure Resume Examples & Samples

Support and coordination of operational IT business
Collaboration in IT porjects
Support development of communication, adoption and rollout campaigns in IT landscape
Support operation and change management of existing use cases
User acceptance tests
Creation of training materials and train users
Preparations of Go-Lives, presentations and reports
Support project management
Enrolled student in relevant studies
Excellent MS Office knowledge
Good technical understanding

IT Infrastructure Intern Resume Examples & Samples

Works with Information Technology team members and business partners to complete projects according to plan
Develop high quality, cost effective solutions using current technology toolsets
Gather and document business requirements for new projects
Assist in support and creating documentation of current and new processes as needed
Provides timely status reporting on production and development projects
Attends daily Agile Scrum meetings
Strong writing skills and familiarity with Microsoft Word is required
Basic understanding of Windows Server 2008 or newer
Experience with Visio
Knowledge of Enterprise Design Patterns is a plus
Self-motivated and able to work independently. Ability to troubleshoot problems and suggest appropriate solutions
Ability to work on multiple projects concurrently and adjusts to changing priorities
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
Team Mentality: Partnering effectively to drive our culture and execute on our common goals
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

IT Infrastructure Director Resume Examples & Samples

Minimum of 10 years of information technology experience to include demonstrated skills in IBM, HP. Cisco, MS, VMWare, Citrix and Avaya technologies required
Minimum of five years leadership experience required
Bachelor's degree in computer science or management information systems required
Technical knowledge of hardware and software in Virtual infrastructure, mainframe, client/server, and PC networked environment required
Working knowledge of systems, network architecture, software development methodology, systems and network design and troubleshooting required
Proven experience in leading information technology process and procedures required
Exceptional interpersonal and communication skills required
Ability to motivate a diverse work force with varying degrees of technology background and knowledge required
Ability to work with senior executives, physicians, hospital management, faculty, and researchers required
Experience managing information systems functions and personnel in an academic medical center environment preferred
Master's degree(s) in computer science or management information systems preferred
Certification(s) in Business Continuity, Disaster Recovery, Process Management, Quality, Project Management preferred

IT Infrastructure & Production Resume Examples & Samples

Providing day-to-day IT desktop support
Ensuring customer satisfaction (Client Focus)
Problems solving and preventive measure (Problem Management)
Manage ongoing projects , OS upgrade, application upgrade, relocation in a timely manner (Project Management)
Reuters, XDE , Eikon, Reuters dealing
Trading Phone, - Etrali (Open Trade)
Bloomberg, EBS
Basic Presentation and Training skill
Tertiary qualification in IT
2-3 desktop engineering experience

IT Infrastructure & Production Resume Examples & Samples

Emergency Response (Production follow-up of Security Incidents in coordination with APAC CSIRT team)
Network Security
Vulnerability & Compliance Security scanning
Privileged Identity Management
Designing & Implementation Security solutions
Production Support of Security solutions
Co-ordinate with Production teams for incident response; follow-up and regular update on the actions initiated
Collect evidences on Production assets and reporting tools; perform consolidation and prepare preliminary investigation report, regular update and KPI indicator on security incidents
Co-ordinate with internal security (Business Information Security and Production Security) teams for incident response
Co-ordinate and liaise with global, regional and local incident response team
Provide input to the department’s management for enhancing the information security response
Pro-actively work with Production teams in order to prevent Security Incidents
Contribute to the Permanent Control framework for implementation of policies and procedures in day-to-day business activities, such as Control Plan
Review and Update Incident Management Procedure
Comply with regulatory requirements and internal guidelines
Contribute to the reporting of all incidents according to the Incident Management System
Contribute to improvement of tools used by Production Security to follow-up on the Security Incidents
Contribute in the evolution/implementation of Incident Security procedures

IT Infrastructure VP Resume Examples & Samples

Develop and execute a cohesive Service Platform strategy focused on enhancing the company’s existing product offerings and building product awareness across target markets
Drive product revenue and manage cost dynamics for all markets, facilities, and service delivery. This will involve working intimately with customers on a segment-by-segment basis to understand their evolving needs and requirements, and leveraging this to refine and optimize specific products, solutions and services to address those requirements
Ensure that the company is keenly attuned to its customers’ needs from a product perspective, and through this will help identify opportunities and new areas for innovation and growth. Plan, organize, staff, train, and manage product functions to achieve the company’s objectives of product innovation, availability, marketability, and configuration. Understand and assess the multi cloud and managed infrastructure technology trends and the competitive landscape and translate this into a compelling and strategic product roadmap. Develop a full understanding of activity across all products and provide clear and relevant information to the rest of the company, particularly the leadership. The Platform product team will serve as the interface between the market and internal development and engineering teams, and will be instrumental in configuring and enhancing products on a segment by segment basis
Keep an ear toward the market and take input from internal constituents, including the technical and sales teams
Help drive the overall platform direction and contribute to the short- and long-term strategy to create a consistent Customer experience regardless of the solution required. Requirements
A minimum of fifteen years of experience is required for this role
Background in either the outsourced data center services industry, the colocation or managed services market, or the broader IT infrastructure world, including the software side of the sector
Experience defining and executing robust product management initiatives, including understanding and gathering customer requirements, competitive product positioning, reviewing existing internal products and proposing strategic changes in order to optimize these products and services, pricing, and over time, managing new product introductions both internally and externally
Experience working in a dynamic, high-growth environment is required
Exposure to both large and small organizations, including private equity- or venture-backed companies is highly desirable. Must be a strong leader and manager, as well as have an orientation toward hands-on execution
Heightened analytical skills – this individual should have a deep analytical approach to problem solving and must be able to make clear, compelling commercial/economic arguments
A strong understanding of how to capture and track product activity and reporting data and how to translate them into fact-based decision making
Professional maturity as well as the ability to create a vision and contribute to the overall strategic direction of the company
A high level of self-motivation coupled with a strong work ethic and an interest in building and growing an organization
Must be able to establish and enforce specific goals for the organization and be able to work with the group as a team player in order to accomplish these objectives
Must be intelligent, self-motivated, and able to manage in a high-growth entrepreneurial environment
Has the executive seasoning, forcefulness of personality, and charismatic qualities that will enable him/her to act as a business partner to customers as well as client’s senior management team and Board
Business judgment and the ability to persuasively articulate ideas in both oral and written form and entrepreneurial energy
Behavior governed by the highest ethical standards

VP-it Infrastructure Resume Examples & Samples

Engineering & Operations including servers, storage, data/voice network, data centers, disaster recovery
IT Service Management (ITSM) functions including Help Desk and Incident/Change/Problem/Knowledge Management
Information Security
End User services including Hardware (desktop/laptop, tablets, smart phones) and Collaboration (email, Lync IM/conferencing, Sharepoint)
IT procurement and vendor contract negotiation/management
SOX compliance for IT functions
Certain infrastructure services for regional operating companies (3 other sister companies)
Legacy / Mainframe Systems Modernization – initiative to migrate legacy systems from mainframe to linux-based platform
Varied experience across IT infrastructure components (server, storage, network, ITSM, Information Security, etc.)
Experience managing teams of 50+ IT resources
Experience managing distributed, 7X24 computer operations
Experience planning and managing annual IT budgets of $10M+
Experience defining IT infrastructure strategy / roadmaps
Platform selection and implementation for large scale, complex environments
Understanding of ITIL model or similar framework for IT service delivery
Disaster Recovery implementation
IT vendor management
Strong interpersonal skills, ability to work with all levels of management
Advanced degree or studies in related field
Data center migration experience
Implementation of Infrastructure as a shared service
Experience moving infrastructure to cloud or managed service
ITIL certification
Freight and logistics industry experience

Senior Manager, NA IT Infrastructure Resume Examples & Samples

Manage overall activities for multiple IT infrastructure functions; set goals and conduct performance reviews for direct reports
Work with other IT and business leaders to develop technology roadmaps to achieve business goals while ensuring compliance with long term business and IT strategic plans
Lead technology optimization and rationalization efforts and leverage existing investments through reuse and consolidation
Contribute to IT strategy, budget planning and execution
Influence and communicate effectively with both technical and non-technical audiences including senior business executives and managers
Bachelor’s Degree (Computer Science Preferred)
10 years of IT Experience showing increased levels of responsibility
5 years of demonstrated leadership, project management skills and organization skills in a complex and global business
Proven ability to drive process and change with indirect authority to project team members
2 years of experience in budgeting and organization fiscal responsibility
Experience with resource capacity planning
Experience in strategic business planning
In-depth knowledge of at least one IT domain, with good skills in Linux and Cloud platforms

AVP IT Infrastructure Resume Examples & Samples

Charged with leading a dynamic team of Business Continuity and Disaster Recovery professionals in developing the Enterprise Disaster Recovery/Business Continuity strategy and initiatives for Nationstar Mortgage
Serve as the subject matter expert and architect for all disaster recovery program requirements, regulatory guidelines and best practices
Work closely and communicate regularly with the CIO, CSO & SVP of IT Infrastructure
Implement standards, policies and programs designed to comply with ISO 22301 & 27001, FFIEC, NIST 800 Series, FISMA, COBIT, and other required standards and guidelines
Work directly with business and IT senior leadership to develop, architect and grow Nationstar's cutting edge Disaster Recovery Program for critical IT and mortgage applications and infrastructure
Engage directly with senior to mid-management, technical and non-technical owners to ensure business continuity and disaster recovery gaps, risks and issues are identified, captured and addressed
Ensure all new application and infrastructure environment changes are captured and documented for BCDR testing
Aid executive management in the overall Strategic Business Continuity-Disaster Recovery direction
Routinely update management on solutions, current events and issues that could potentially affect Nationstar, its employees, customers and its subsidiaries
Assists in managing the IT Infrastructure budget to include cost reduction opportunities for technology and infrastructure spending. Experienced in establishing and managing a budget for support, maintenance and hardware lifecycle refresh
Oversees the development and execution of processes designed to proactively maintain Business Continuity and Disaster Recovery solutions
Direct and lead Quarterly and Annual testing of Business Continuity and Disaster Recovery plans
Directs the staffing and performance management of IT infrastructure positions to include the training and development of direct reports
Works with third party vendor relationships to support the effective and cost efficient delivery of IT Infrastructure services
Conversant in many areas of technology as it relates to technical DR/BCP implementations – being able to challenge and validate solutions being provided by peer organizations
Motivated individual with excellent interpersonal, communication and customer-service skills
Ability to handle multiple priorities and constant deadlines
Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
Leadership skills with the ability to manage and assess technical projects through to completion

Mgr, IT Infrastructure Ops Resume Examples & Samples

Manage IT Infrastructure Operations. Responsible for the timely and accurate completion of all work orders in the Electronic Print and Manual Mail/Fulfillment areas. Responsible for organizing, implementing and processing any changes and improvement for the Electronic Print and Manual Mail/Fulfillment areas
Management of the Output Services staff which includes
Developing yearly performance plans and preparing and administering performance appraisals
Providing behavior and performance counseling
Recruiting, interviewing and selecting prospective employees
Managing, measuring and tracking daily performance
IT Infrastructure Operations Planning
Participate in the planning and implementation of key projects designed to improve or enhance the performance of the Electronic Print and Manual Mail/Fulfillment area
Other planning responsibilities include, but are not limited to
Interacting with other management and affiliated organizations
Project research
Vendor interaction
Feasibility studies
Develop process operating procedures. Research alternatives and opportunities to streamline operations. Remain abreast of new technologies
6 years experience with electronic print and mail processes to include

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