Director, HR Operations Resume Samples

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N Mertz

Nikolas

Mertz

3785 Barton Roads

Philadelphia

+1 (555) 560 6299

3785 Barton Roads

Philadelphia

Phone

p +1 (555) 560 6299

Experience Experience

Dallas, TX

Director, HR Operations

Dallas, TX

O'Conner, Will and Shanahan

Dallas, TX

Director, HR Operations

Conducting interviews and performing analysis in order to create Business Cases and/or Business Process models for projects
Employing tools in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group
HR Operations and Service Delivery - Direct the teams both from a strategic and tactical approach that provides end-to-end HR Operations services and support, including tiered case management, pre-employment, onboarding, off-boarding, workforce changes/transactions, inquiry services and document/records management. Oversee and works with the team to build on existing strengths, and promotes openness in communication and creates an environment of collaboration and continuous improvement
Customer & Integrations - Ensure HR Service Partnership Agreements are established and delivered. Regularly meet with customers to ensure satisfaction in service delivery. Work closely with the HR Business Partners to support workforce change process and/or lead other HR projects/initiatives relative to the BSO which includes M&A integration support that covers employee life - cycle
Talent - Attract, retain, and develop a high performing team. Evaluate team members against established goals/objectives and their contributions in attaining those goals/objectives. Provide coaching and feedback to team members, complete performance reviews, review and approve goals, work with leads and managers to develop IDPs for team members at all levels as well as identify and develop successor(s)
Staffing and performance management systems and processes
Identify, recommend, and implement opportunities for process improvements in the areas of HRIS, HR Administration, and Compensation in alignment with HR strategy and initiatives. Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in execution

Phoenix, AZ

Senior Director, HR Operations

Phoenix, AZ

Swift, Wiza and Kozey

Phoenix, AZ

Senior Director, HR Operations

Design and secure approval for a more effective, efficient model for delivering HR services to the organization
Lead the build out of the selected model, setting the overall HR services strategy for the next 3 years with a focus on quality, cost-control, compliance and timeliness
Set a vision for the creation of self-service content and the centralization of employee and manager questions and requests through the HR service center
Manage a diverse team that is collectively responsible for payroll, the HR service center and help desk, HR systems (including HRIS) and reporting. Manage both managers and high-level individual contributors
Drive the team’s annual goal setting process & the development of a HR service delivery dashboard and performance metrics
Develop service agreements and standards for internal customers within HR and external customers in the operation an eye towards elevating the level of customer service HR provides
Lead the continuous improvement process for HR service delivery ensuring the rapid development of documentation and process maps and the migration of manual processes onto current HR systems

present

Phoenix, AZ

Executive Director, HR Operations

Phoenix, AZ

Bednar Inc

present

Phoenix, AZ

Executive Director, HR Operations

present

Manage the performance and behavior of staff through goal setting, on-going assessment and coaching
Own ongoing process improvements within the department and analyze additional opportunities to improve
Manage HRIS analysis, documentation, training and development, software upgrades, and maintenance
Lead miscellaneous project management items, including group discussion facilitation
Work with HR Business Partners and Centers of Expertise in designing and delivering cross functional processes and programs
Oversight for global relocation program, including vendor management and service delivery
Serves as HR Lead in metrics and statistical data report development

Education Education

Bachelor’s Degree in Human Resources

California State University, Fullerton

Bachelor’s Degree in Human Resources

Skills Skills

Ability to work in a matrixed environment while building strong relationships with stakeholders. Good judgement and ability to influence at all levels, communication and collaboration skills to obtain other viewpoints are critical to success
Working knowledge of U.S. Equal Employment Opportunity (EEO) and all other applicable U.S. employment laws, policies and procedures
Strong ability to influence and exercise sound judgment
Excellent project management and relationship management skills, with a keen ability to work collaboratively and develop trust
Demonstrated program ownership and consistent delivery on commitments – excellent organizational skills with exceptional follow through and attention to detail
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers and deliver an excellent employee experience
Knowledge of immigration practices a strong
Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
Strong analytical capability and problem solving skills, demonstrating ability to consider implications of complex problems and solutions, priority management and taking necessary actions for resolution

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15 Director, HR Operations resume templates

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Director, HR Operations Resume Examples & Samples

Represents the function of Human Resources in the capacity of vendor management Lead on enterprise-wide HR sponsored projects and initiatives involving HRBPO Vendor
Represents the interests of CIBC and Human Resources as Relationship Manager with Aon Hewitt and other service providers / partners as appropriate and assigned
Influences and introduces enterprise HR change initiatives that drive efficiencies and operational initiatives by way of systems and processes
Provides subject matter expertise and consultative advice in the area of vendor management, contract management and issue resolution
Delivers on key projects, programs and initiatives that support the strategies of CIBC, Human Resources, Retail Markets & Business Banking and Wholesale Banking
Identifies and recommends cost savings and process improvement opportunities in reviewing and initiating changes / enhancements to HR applications and processes
Supports corporate governance audits to ensure policy initiatives and regulatory requirements are met or exceeded
Continually looks for opportunities to enhance the user experience relating to the delivery of CIBC HR Services and Systems
Contributes to the achievement of objectives and continuous improvements necessary to ensure the overall success of CIBC by participating on assigned committees, project teams and management boards
Supports the team’s capability to leverage the HRO Service Provider relationship to meet or exceed customer expectations
Provides support to Mergers, Acquisitions & Divestitures deals as required in meeting the objectives of the HR work package
Solicits the participation and support of business areas and expertise outside the incumbent’s area of responsibility as required in order to meet departmental goals and objectives

Director, HR Operations Resume Examples & Samples

Lead HR process reengineering projects
Analyzes new opportunities to proactively leverage HCM technology across the organization in an effort to improve business processes
Communicates complex specifications cross functionally with technical and non-technical resources to implement new HCM solutions that meet business requirements
Serves in the capacity of project manager for some projects
Managing business unit expectations of IT
Participating and/or leading Business Process Modeling sessions, acting as a documentarian, co-facilitator, facilitator, or subject matter expert in sketch sessions
Conducting interviews and performing analysis in order to create Business Cases and/or Business Process models for projects
Employing tools in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group
Bachelor’s degree in Business or Technology degree
Minimum of 3 years of experience in business processes and systems development related to HR OR equivalent combination of education and experience
Minimum of 7 years of experience with SAP HCM related modules as indicated in the job description with a thorough understanding of integration with other relevant areas/modules in the SAP ERP realm
Certifications in HR and/or Project Management preferred
Understanding of HR Processes and cross functional dependences
Strong written and verbal communication, ability to prepare reports and make presentations to various groups
Demonstrates flexibility and adaptability in performing work duties

Director, HR Operations Resume Examples & Samples

Defines assignments in terms of the desired outcome. Has well defined sense of success, and a plan to get there
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
Advanced experience in consulting and working with senior leaders in the design, development, and execution of human resources strategies and initiatives, including change management, training and development, staffing, and succession planning, and performance management, (8 years)
Leadership and management skills managing a human resources team with multi-functional generalist accountabilities in the areas of staffing, partner relations, learning and organizational development, (8 years)
Human resource specialist in staffing, compensation, benefits, and employee relations preferred
Progressive experience providing human resources management services in a high-growth environment
Working knowledge of U.S. Equal Employment Opportunity (EEO) and all other applicable U.S. employment laws, policies and procedures
Strong ability to influence and exercise sound judgment
Ability to mediate conflict and conduct investigations
Ability to facilitate change

Talent Director, HR Operations Resume Examples & Samples

Manages the Talent functions of Learning, Compensation, Benefits, Recruiting, and Performance Management
Collaborates with Talent Development, Compliance, Health and Safety and with other departments and stakeholders to manage the Learning Management System
Collaborates with the Compensation and Benefits team to implement programs, identify process improvements and to be contributor to the go forward strategy
Actively search, creatively design and implement effective solutions to enhance performance, and meet organizational goals
Partner with Talent and Acquisition team to deliver integration where needed
Ensures successful Tier 2 resolution of employee issues, meeting SLAs, and providing excellent customer service for escalated issues coming into the Talent Team
Minimum of 5 years SAP experience
5 years managing HR Talent Systems
Minimum of 1 year management experience
Demonstrates abilities to participate and lead various committees
Review and document processes identifying process efficiencies
Strong Team Management skills
Strong conflict management skills

Director, HR Operations Projects Resume Examples & Samples

Overall ownership of HR Operations project planning, execution, and monitoring
Direct day to day activities of project resources and management of project budget
Communicate process to project stakeholders and leaders and engage appropriate stakeholders in advance of any changes to scope, timeline, or budget
Provide integrated oversight and controls from initial project assessment through launch for all business readiness and technology solution activities and deliverables
Manage the planning and execution of all HR Operations initiatives, including but not limited to intake and prioritization of requests for new project work
Define project governance and structure
Produce top-down and bottom-up budgets, project schedules/plans, risk assessment plans, etc., using the correct tools that accurately reflect the scope of work
Proactively identify opportunities to adjust processes for efficiencies and incorporate quality control processes into each project
Proactively adjust budgets and resources as appropriate and in accordance with scope and timeline
PMP Certification desired
Minimum of 5 years related project/program management experience in multi-platform content delivery, systems development, product development, and/or project/product management
Proven track record of excellent project management and team leadership skills demonstrated for challenging business needs and complex interrelated or technically oriented projects
Intermediate to advanced expertise with Microsoft Office Suite (Word, Excel, PowerPoint) and proficiency in Microsoft Project
Able to adapt/adopt new technology and solutions easily
Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
Demonstrates sensitivity and respect
Strong attention to detail and ability to meet deadlines

Executive Director, HR Operations Resume Examples & Samples

Manage HRIS analysis, documentation, training and development, software upgrades, and maintenance
Provide leadership and structure to HR projects with an objective to ensure repeatable project success through organizing projects in a structured portfolio, providing methods, processes and tools to plan, execute and monitor projects
Define project objectives, deliverables and scope. Include areas such as business case, work plan, schedule, budget, resource plan, communication plan, change plan and risk plan
Work with broader HR team to test and gain user acceptance for all development and upgrades. Ensure that Workday processes align with policies and procedures as established by HR and in compliance with applicable regulations/industry standards
Leads the HRIS function in managing the day-to-day activities to support HR and other inter-related functions. Fosters and maintains positive relations with HRIS constituents, including senior management and the HRIS customer base
Promotes proactive approaches using the HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities. Based on business need, negotiates priorities and support requirement with the IT and Finance Departments, functional staff and others as appropriate
Manages all aspects of the planning, development, testing, implementation, customer reporting and user support for the HRIS system. This includes integration of HRIS with other business applications as appropriate
Effectively communicate project expectation to team members and stakeholders in a timely and clear fashion
Serves as HR Lead in metrics and statistical data report development
Work with HR Business Partners and Centers of Expertise in designing and delivering cross functional processes and programs
Drive the development of an overall HR Shared Service strategy
Ensure HR compliance & data stewardship for process area (i.e. documentation, classification and compliance)
10+ years of relevant work experience
5+ years experience managing a team
Must demonstrate the ability to maintain confidentiality, discretion, diplomacy and privacy at all times
Possess superior communication, organizational, multi-tasking, project management, critical thinking and problem-solving skills
Must have a strong bias for action and be able to multi-task to get work done
Successful candidate will be proactive, have exceptional time management skills and follow through
Clear focus on attention to detail and a flexible “can-do” attitude. Must be a team player
Excellent prioritization skills with a strong ability to manage change

Senior Director, HR-operations Resume Examples & Samples

Six (6) years Human Resources management experience; with a minimum three years managing people (including working with global responsibilities)
Minimum three (3) years supporting manufacturing operations
Knowledge of US and state employment laws and relevant institutions, including EEOC, INS, ADEA, ERISA, ADA, FMLA and FLSA
Technical proficiency in HR processes
Minimum five (5) years supporting manufacturing operations, preferably at a multisite level
Ability to establish credibility and be decisive but able to recognize and support the organization’s preferences and priorities

Director, HR Operations Resume Examples & Samples

Bachelor’s degree in Human Resources, Business or related field
10+ years HR functional and business process experience
10+ years of HR systems experience
3+ yrs of Workday experience a must
3+ years in HR leadership and HR operational areas
Strong systems knowledge and experience using technology to scale programs and improve efficiencies, experience defining technical requirements and working with systems resources
Demonstrated business acumen and the ability to clearly define/implement/communication business centric HR Ops solutions
Experience with the following systems strongly desired
Experience working in a fast growing, technology oriented organization
Strategic, analytical thinker who isn’t afraid to roll up his/her sleeves and get into the weeds; passion for problem solving
Strong understanding of HR disciplines and programs
Knowledge of immigration practices a strong plus
Previous experience driving cross functional change in a strategic capacity
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers and deliver an excellent employee experience
High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations
Outstanding written and verbal communication skills; must be an articulate and persuasive communicator including excellent presentation skills
Demonstrated program ownership and consistent delivery on commitments – excellent organizational skills with exceptional follow through and attention to detail
Excellent project management and relationship management skills, with a keen ability to work collaboratively and develop trust

Director, HR Operations Resume Examples & Samples

Bachelors degree in Human Resources, Business or related discipline, or equivalent work experience
Minimum of seven to ten years of solid, supervisory/ management experience in human resource operations
Experience in building an HR Shared Service model preferred
LI-RL

Senior Director HR Operations Resume Examples & Samples

This role is based in Cape Town
Bachelor’s degree/university degree or equivalent HR experience required
Previous experience operating at a regional or continent level is a plus
Business Travel from 50-60% depending upon business needs

Director, HR Operations, ICS / Seis Resume Examples & Samples

Partnering with the HR Business Leads to understand the talent strategy and priorities for the business and to deliver the programs and execute the processes to achieve them
Working with the COEs & HR leadership to operationalize specific projects/programs and contribute to functional and cross-functional initiatives
Leading a team of HR professionals to execute all annual HR processes and programs; ensure talent enablement, development, and coaching occurs; provide employee relations guidance where needed
Providing research and specialty knowledge support to customers with agreed to service levels
Providing project management and support for HR projects and program implementations
Facilitating the development of a strong leadership and coaching culture
Supporting the transition to People Services, and ultimately leveraging that team for the more transactional HR operations work
SHRM Certifications – SHRM-CP or SHRM-SCP or those by HRCI: PHR, SPHR, GPHR
Ability to obtain security clearance

Director, HR Operations Resume Examples & Samples

5-10 of progressive leadership experience in Human Resources positions, including 5+ years in a senior leadership role
HR Operational Management experience including compliance, policies and procedures
Excellent customer and business relation skills to partner with a wide range of stakeholders
Strong attention to detail and ability to take ownership
An operations mindset coupled with innovative thinking

Senior Director, HR Operations Resume Examples & Samples

Manages a team of HR representatives who will be the front line of HR service transformation. Develops talent and motivates team to reach full potential. Provides technical direction, leadership, guidance, and support to staff engaged in providing a range of service delivery to a variety of work-related populations
Works cross functionally within HR and the business, to initiate and lead changes to streamline HR operational processes
Leads all major innovations for HR operations such as Workday tenant upgrades and testing, and new technology implementations
Establishes and maintains appropriate service delivery procedures and standards. This includes web-based, self-directed solutions
Continuously reviews and evaluates internal operating processes, technologies, and procedures for effectiveness, efficiency, and responsiveness to customer requirements. Develops and implements changes and enhancements as appropriate
Directs and monitors the processing of employee documentation into Workday, as well as physical personnel files. Develops and implements policies and processes to ensure the highest standard of accuracy, timeliness, and efficiency in personnel records management
Manages processes related to an employee-life-cycle such as background checks, drug-screening, credentialing/re-credentialing, leaves, and termination while providing ongoing process review to ensure efficiency
Manages the company’s MSP program. Manages daily operations of this $30 million/year program, ensuring operational goals are achieved while building strategic alternative staffing solutions for changing workforce
Manages HR Vendor Management. Develops and manages Talent Acquisition (TA) vendors which includes search agencies, RPO and other recruitment vendors, and job boards. Develops and maintains strong relationships with all outside TA vendors
Participates in the development, implementation and maintenance of HR policies

Senior Director, HR Operations & Analytics Resume Examples & Samples

Direct the company’s domestic and global HR Services function, establishing and refining operational standards and procedures globally. Ensure response times and expectations are being met by internal customers and address as appropriate
Lead the development and maintenance of HR services support programs and processes, including immigration, background checks, contingent worker program management, EEO/affirmative action tracking and reporting, expatriate management, relocation, RFP support, regulatory compliance reporting, and other related programs. Act as a change agent to promote and drive innovation and continual improvement in HR operations and processes
Develop and lead the execution of the company’s HR information technology strategies. Collaborate with HR and company leadership to continuously evaluate and improve the effectiveness of the HR-related systems suite to ensure operational excellence and optimization of existing technology solutions
Establish and maintain a global data governance framework, including global data standards and regular audits of HR data. Ensure the company’s compliance with global HR data privacy regulations and establish processes and standards for data access and maintenance. Lead efforts to correct issues where necessary
Collaborate with leadership across the organization to identify opportunities and requirements for using technology and analytical tools to analyze enterprise-wide people and other cross-functional data that supports the HR leadership team and senior management in making decisions and improving people and business operations, processes, and programs
Develop, continuously refine, and maintain a suite of HR analytics reports and dashboards to provide leadership insights into people-related metrics. Ensure the accuracy and consistency of the information provided in reports and analysis being delivered
Apply project management and information technology principles in interpreting, organizing, executing, and coordinating HR information systems maintenance, upgrades, and new implementation projects
Serve as a principal subject matter expert between HR functional subject matter experts and the IT and Finance organizations; identify and recommend areas for process and/or cost improvements
Lead the establishment and maintenance of company infrastructure for the management and security of global employment-related records, ensuring that required data and documents are maintained, updated, and retained in accordance with regulatory requirements and company standards
Develop and maintain company policy and process documentation for all global locations
Lead and coordinate HR M&A-related activities, including due diligence and operational acquisition integration
Lead and coordinate the annual preparation of HR department budgets and oversee the ongoing tracking and reporting of HR department expenditures
Foster a collaborative, values-driven HR team culture of high standards, strong productivity, and innovation
Bachelor’s degree in HR, business or related field. Master’s degree is desirable
10+ years in the development, implementation and execution of HR operations and HR systems strategies in support of business objectives
Superior analytical skills, mastery of Excel and PowerPoint, and HR information systems
Demonstrated leadership in a fast-paced and evolving organization
Prior experience with advanced HR analytics in a complex, global organization
Prior experience leading a global HR shared services organization
Prior experience with M&A due diligence and integration for HR
Robust financial acumen, and understanding of tax/accounting/legal/regulatory issues related to HR programs and services
Demonstrable partnership and influencing skills, strong communication skills, a commitment to outstanding customer service
Ability to consult with employees at all organizational levels. Comfort presenting to executive leadership
Superior writing, communication, and presentation skills. #LI-TM1

Executive Director, HR Operations Resume Examples & Samples

Oversight for global relocation program, including vendor management and service delivery
Manage the efficient and quality operations of global shared services programs, including tuition and electric/ hybrid vehicle reimbursement, as well as immigration processing
Be aware of and consider the impacts and interdependencies between programs and work to ensure initiatives meet the goals and objectives of HR leadership
Maintain HR workflow calendar and send a periodic communication to all levels of HRBP’s with key action items
Own ongoing process improvements within the department and analyze additional opportunities to improve
Lead miscellaneous project management items, including group discussion facilitation
Spearhead process documentation efforts across the HR department. Provide guidance on methodology and ensure standardization
Lead process automation efforts by partnering cross-functionally between IT and HR while interfacing with key stakeholders, including HR senior leadership
Undergraduate degree in HR or Business-related field
Minimum of 7 years of experience in managing Relocation, Immigration, and/or other HR programs
Leadership characteristics required
Strong project management, communication, and organization skills
Ability to interpret business problems, provide solutions and understand global impact
Ability to work effectively in MS PowerPoint, Excel, Visio & ability to learn new software
Candidate must be thorough and detail-oriented
Able to work on multiple priorities in a deadline-driven environment
Must be able to remain calm in pressure situations and adapt quickly to change
Ability to balance multiple demands and work both independently and as part of a team
Problem solving skills & critical thinking skills are essential

Director, HR Operations Resume Examples & Samples

Unleash the full potential of the HR Operations function through creative and innovative solutions to deliver an exceptional HR experience for associates and leaders
Obsess over improving and simplifying things – processes, tools, communication, and execution of HR Services
Empower the HR function to enable the business through a proactive approach to HR Compliance
Experience developing, implementing and maintaining HR processes on a large scale globally
Hands-on approach and strong multi-tasking abilities to manage high volume workload
Demonstrated success in change management
Team management with a focus on leveraging the strengths and expanding the development of members

Senior Director, HR Operations Resume Examples & Samples

Master's degree in directly related field, such as Human Resources, Business or Policy and Planning
Experience managing an HR Shared Services function for a publicly traded company with a unionized work environment
Familiarity with the airline industry
Lean, Agile or Six Sigma certification
Certified Payroll professional and/or Senior Professional in Human Resources certifications

Director, HR Operations Resume Examples & Samples

Lead, design and implement a best in class HR Operational Support model for ADP Canada
Lead a team of HR Advisors to consistently deliver the required outcomes of HR operational processes and projects
Partner with HR Business Partners, HR COE’s and HR Shared Service to develop/revise processes to maximize performance and deliver best-in-class services; includes processes, outcomes, tools, etc
Leverage data and research to drive change and focus on simplification and a client centric effortless experience
Effectively promote, articulate and present HR processes within ADP, leveraging potentially different communication skills/mediums targeting different stakeholders (HR, Finance, employees, managers, IT, etc.)
Lead/Oversee/Partner in process mapping for major operational work processes and deliverables, developing a toolkit for best practices to be used by the entire HR team
Advise HR department on opportunities for team and organizational sequencing of HR programs and cyclical processes
Lead process automation efforts by partnering cross-functionally between IT, HR Business Partners and COE’s
Build and drive scalable solutions that drive managerial discipline around key HR programs and processes targeted at increasing leader capability, employee engagement, performance and retention
Maintain high-quality HR governance by liaising with leaders across the function, including HR Business Partners, COE’s and HR Shared Service
Partner with Data Analytics team to track, analyze, and communicate key success metrics as they relate to both human resource programs and operations and to company-wide initiatives
Lead a diverse, virtual team of associates all collaborating and working together to create an exceptional client experience; continually build and enhance the capability of self and team
3-5 Years related experience in Process Improvement, Project Management, Change Management,

Director, HR Operations Resume Examples & Samples

HR and Financial Institution compliance
Process consistency and efficiency
HR data integrity
SOX controls and Internal Audit compliance
Interface with Access and Identity Management and Roll Based Access (RBAC) project
HR vendor relationships
Staffing and performance management systems and processes
Special information requests
New hire processing
Current employee processing
Minimum of 10 years of HR operations, HR shared services, or related HR leadership experience
Deep knowledge and understanding of all HR functions and processes, extensive HRIS and HR technology and applicable product knowledge and expertise. Ability to and experience with managing HR vendors across the function
Exceptional project management, organization, communication, interpersonal, collaboration, and relationship skills
Demonstrated expertise in development and delivery of integrated HR services. This should include the ability to build the appropriate business case, create cost/benefit analyses, and develop the appropriate strategies
Capability to improve HR processes and HR efficiency through automation and self-service while maintaining high service delivery levels and employee satisfaction
Experience building and leading an HR analytics function and aligning analytics services to COE and HRBP needs
Strong background in HR compliance and SOX controls and internal auditing systems and processes
Experience with crafting and deploying business continuity plans and structures. Can lead enterprise risk management assessments and put into place risk controls and measures as appropriate
Ability to analyze and define problems and identify relevant operational and/or process solutions, to include process reengineering, if/as required

Senior Director, HR Operations Resume Examples & Samples

Manages requisite workforce documents, including employment records and other key documents related to employment. Responds to requests for employment verification. Manages posting process for required documents. Manages adjudication of background checks and MVR adjudications via vendor support/management. Manages state specific document requirements. Manages employee reductions, including packet preparation, escalated questions, etc
Leave Management – manages, either directly or via vendor relationship, leaves of absence. Coordinates return to work. Partners with various stakeholders to determine eligibility
HR/Payroll Support Center – manages, either directly or via vendor, the teams supporting the HR/Payroll Support Center, designed to respond to employee questions and provide effective and efficient response
Manages mergers & acquisitions for CHC businesses. Manages policy creation and management. Manages workforce compliance, including such programs as AAP, EEO, OFCCP, etc
Manages, either directly or via vendor, relocation, immigration, and other related items associated with employee mobility. Manages, either directly or via vendor relationship, benefit administration
Strong operational experience
Six Sigma or another process certification preferred

Director, HR Operations Resume Examples & Samples

HR Operations and Service Delivery - Direct the teams both from a strategic and tactical approach that provides end-to-end HR Operations services and support, including tiered case management, pre-employment, onboarding, off-boarding, workforce changes/transactions, inquiry services and document/records management. Oversee and works with the team to build on existing strengths, and promotes openness in communication and creates an environment of collaboration and continuous improvement
Customer & Integrations - Ensure HR Service Partnership Agreements are established and delivered. Regularly meet with customers to ensure satisfaction in service delivery. Work closely with the HR Business Partners to support workforce change process and/or lead other HR projects/initiatives relative to the BSO which includes M&A integration support that covers employee life - cycle
Operational HR Compliance - Research HR related compliance and keep current with all applicable state and federal laws for I-9. Incorporate changes/new requirements and utilize compliance tracking and management systems to ensure full compliance including proper documentation, training and business compliance reporting. Periodically perform regular auditing of HR master data and work with HR Business Partners collaboratively on Operational HR compliance and policy management
Operational HR Excellence & Innovation - Identify areas of process improvement to drive efficiency and implement changes and enhancements (process or technology enabled) working within the team and across functions. Seek Business Unit feedback from HR Business Partners to develop improvements that support Business HR Objectives and Strategies. Continue to develop and utilize key productivity indicators to provide visibility and transparency into services provided
Talent - Attract, retain, and develop a high performing team. Evaluate team members against established goals/objectives and their contributions in attaining those goals/objectives. Provide coaching and feedback to team members, complete performance reviews, review and approve goals, work with leads and managers to develop IDPs for team members at all levels as well as identify and develop successor(s)
Ability to work in a matrixed environment while building strong relationships with stakeholders. Good judgement and ability to influence at all levels, communication and collaboration skills to obtain other viewpoints are critical to success
Financial and business acumen. Ability to learn, understand and converse around key business issues while bridging to HR operational issues
Strong analytical capability and problem solving skills, demonstrating ability to consider implications of complex problems and solutions, priority management and taking necessary actions for resolution
Project management, systems planning, process execution and multi-tasking skills required
Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery)
Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.)
Reaching (e.g., reaching arms or legs in any direction)
Walking
Repetitive motions of any part of the body
Fingering (e.g., picking, pinching, typing, or other working that uses the fingers
Grasping (e.g., use of hand to apply pressure)
Climbing (e.g., ascending/descending ladders, stair, scaffolding, ramps, pole etc. using feet and legs or hands/arms to climb)
Hearing
Talking
Capacity to think, concentrate and focus over long periods of time
Ability to read complex documents in [English] language
Capacity to reason and make sound decisions
Ability to write complex documents in the [English] language
Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers)

Senior Manager / Director HR Operations Resume Examples & Samples

Contribute to the strategic direction and formulation of HR procedures, system, and initiatives
Develop, maintain, and continuously improve HR processes, systems and technology, measurement practices and metrics reporting
Work with benefits broker to maintain competitive benefits in a cost-effective manner and to develop a longer term strategy for employee benefits
Continually assess the competitiveness of all programs and practices against relevant companies and industries
Ensure that current and future business requirements are reflected in the development and implementation of HR strategies or plans and that all projects and deliverables are aligned with strategic objectives
Ensure legal compliance with state and federal rules and regulations throughout the HR function
Stay abreast of changes in HR law and important issues that could impact the business and share knowledge with business teams
Manage the annual merit increase and bonus process
Strong knowledge of HR process improvement techniques
Significant experience with HRIS systems, preferably ADP Workforce Now or similar system
Significant experience with performance appraisal and learning management systems, preferably with SuccessFactors or similar system
Sufficient experience with self-insured employee benefit plans to collaborate with brokers and carriers in order to drive the best outcomes in both the short and long term
Sufficient experience with payroll, US and International
Demonstrated success in formulating and implementing effective human resources plans and programs that serve to improve organizational performance
Strong process and analytical skills
Must possess the ability to maintain a high level of confidentiality
Experience with international HR a plus

Senior Director, HR Operations Resume Examples & Samples

Work in collaboration with all parts of the HR team to integrate and deliver outstanding HR services to the organization
Contribute to the overall strategic vision of the Human Resource department by developing, driving and executing compensation and programs and initiatives that will support business growth objectives
Serve as lead for all HR-related policies and procedures to ensure consistency and compliance with labor regulations in North America. Implement and monitor required compliance and risk-related programs and trainings
Monitor and analyze trend information as well as economic and wage projections to ensure company compensation strategy is competitive and responsive to business needs
Lead the development of compensation and bonus plans by effectively collaborating with key corporate and lines of business stakeholders in program design and establishing appropriate and consistent compensation drivers for its businesses
Monitor and analyze the results of incentive and bonus programs for critical employee groups to ensure programs encourage and reward high performance and achieve desired business results
Lead the development, implementation and administration of all compensation and benefit programs such as merit pay increase programs, incentive plans, health insurance, wellness plans, and retirement plans
Lead the annual salary planning process including: establishing salary budgets; maintaining the competitiveness of the base pay program; and ensuring the process is consistent with company financial performance and is well communicated to the organization
Lead the strategy, implementation and operations of HR systems to increase the efficiency and effectiveness of the HR service delivery and to facilitate the scaling of the HR function with the growth of the company
Assist with expansion into new countries as well as M&A activities
Effectively communicate programs so that employees understand and appreciate the value of their compensation and benefits programs. Train all HR staff and management as needed in compensation and benefits programs
Develop business case justifications and cost/benefit analyses for all compensation and benefits initiatives while obtaining executive acceptance for these initiatives
Identify process inefficiencies and cost reductions for his/her area(s) of responsibility. Develops and implements mitigation plans
Ensure all global compensation and benefit programs meet statutory requirements
Manage vendor relationships, negotiating services and managing costs
Build organizational capability within the HR Operations function to develop a highly effective team of Compensation/Benefit/HRIS/Administration professionals
Maintain current knowledge of Human Resource trends/developments, assess the impact, and ensures that new trends/developments are appropriately incorporated in current and future strategies

Director, HR Operations Resume Examples & Samples

Identify, recommend, and implement opportunities for process improvements in the areas of HRIS, HR Administration, and Compensation in alignment with HR strategy and initiatives. Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in execution
Prioritize projects and activities to appropriately delegate and allocate work among staff members
Direct HR software solutions and projects, including being the primary liaison with software vendors. Serve as one of the system administrators
Lead the administration of compensation and equity programs, including overseeing the annual planning cycles for merit, bonus and stock
Manage data entry and data audits, ensuring the integrity of all data stored in and reported from the HRIS database
Generate reports and analysis for the HR department. Serve as a key resource for complex HR reports and ad hoc data requests
Work closely with the HR team as well as other departments to automate and streamline HR processes. Recommend process improvements to efficiently capture and report employee data
Lead a team of HR Operations managers and professionals in New York, NY and Washington, DC
Bachelor's degree or equivalent work experience. Master's degree preferred
Ten (10) years of experience in HRIS and Compensation
Seven (7) years of manager level experience in HRIS and Compensation
General knowledge of HR federal and state laws
Proven leadership ability in a management role
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Commitment to "internal client" and customer service principles
Ability to maintain high level of confidentiality
HRIS Proficiency, ADP Vantage Preferred (other HR System experience will also be considered)
Proficiency using HRIS reporting tools
Familiarity with programming languages (Visual Basic, HTML, SQL) preferred