Customer Solution Architect Resume Samples
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Customer Solution Architect Resume Samples
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GR
G Reichert
Giovani
Reichert
7748 Dickens Way
Houston
TX
+1 (555) 525 3273
7748 Dickens Way
Houston
TX
Phone
p
+1 (555) 525 3273
Experience
Experience
Dallas, TX
Customer Solution Architect
Dallas, TX
Herzog, Kovacek and Mills
Dallas, TX
Customer Solution Architect
- Advocate on behalf of the customer with Sales, Product Management, and Operations; acting as a solution broker
- Produce and maintain a customer end-to-end Network Evolution Plan (all technologies)
- Provide solution leadership and architectural input to transformation sales opportunities
- Perform data centre tours for customers and partners
- Assist with quotes and change orders, and contribute to RFP/RFI responses
- Lead the Architecture team within a Sector or Account, ensuing the solutions proposed are fit for purpose and provide good value for all parties
- Consistently feed and grow the sales funnel with good short and long-term planning and network design
Chicago, IL
Solution Architect Customer Facing
Chicago, IL
O'Kon, O'Reilly and Satterfield
Chicago, IL
Solution Architect Customer Facing
- 50% Architecture Planning and Development
- Assist in the design of new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance
- Drive the definition of the architecture and technology opportunities of the application(s) based on new and emerging technologies
- Primary contact for the vendor(s) of your application(s) (including open source distribution vendors)
- Responsible for ensuring Cargill roadmap items are included in vendor of your application(s) roadmap (including open source distribution vendors)
- Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions
- Drives improvement of architecture methodologies and services. Supports implementation, improvements, and proper utilization of architecture tools. Ensures the quality of architecture assets, and keeps them up-to-date. Develops and maintains architecture metrics
present
Houston, TX
Heroku Customer Solution Architect, Japan
Houston, TX
Hodkiewicz-Kemmer
present
Houston, TX
Heroku Customer Solution Architect, Japan
present
- Building strong relationships with our customers' developers and decision makers
- Web development and deployment
- Expanding the use of Heroku broadly within the organizations you work with
- One or more modern web languages (Ruby, Python, Node.js, PHP, Java, Scala, Go) in a development capacity
- Assisting customers with the architecture of their applications
- Maintaining a high retention rate of the customers you work with
- Teaching customers how Heroku saves them time, money, and supports innovation
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Georgia State University
Bachelor’s Degree in Business Administration
Skills
Skills
- Support and execute the sales process with in-depth sales, organizational, business and professional skills
- Prepare and deliver presentations to line of business executives as well as customer IT departments
- Work with the world’s most influential enterprises to transform business operations with cognitive computing
- Demonstrate in-depth knowledge and understanding of the selected business solution, the IBM capabilities that surround this solution and the value the solution can bring to our client’s business issues
- Leverage in-depth knowledge, experience and insight to address client's business issues (which may include client, industry or technology related pressures) with Watson solutions that improve the client's return on investment
- Provide feedback from customers to Product Marketing, Product Management, and Product Development
- Develop relationships with stakeholders responsible for customer engagement and partner engagement strategies and solutions
- Understand client strategies, issues and opportunities through proper research and discovery
- Participate in innovation architected and business solution workshops/discussions
14 Customer Solution Architect resume templates
Read our complete resume writing guides
1
Connected Experiences Solution Architect Customer Collaboration Resume Examples & Samples
- Establish credibility and excitement with CxO to Mid Managers, as well as work collaboratively with hands on technical professionals
- Lead customer meetings, Pre-Sales, Road Maps, Requirements gatherings, and Design
- Shape complex architectures, identifying and prioritizing requirements, determining system architecture, and identifying major functions of the system including the system data, hardware, and software components
- Recommend and ensure proper technical alternatives have been selected and implemented
- Develop and incubate new service strategies and articulate them within a technical and business framework
- Assisting in the integration of the Contact Center solution into an existing infrastructure, which would drive systems integration and implementation approaches, including the identification and integration of Third Party products, custom developments and services into a cohesive solution design
- Provide thought leadership through writing technical white papers, presenting at Industry Events, and mentoring of peers and managers on the customer collaboration and architectural challenges
- Cisco contact center technology- 8 years of experience (ICM, CTI, CVP, IVR, Call Manager CUCM, CIM – Cisco interaction manager, Contact center reporting)
- Experience in Enterprise applications, solutions and Contact center infrastructures
- Deep understanding of the Contact Center business functions and how technology solutions can play a key enabler role
- Understands and can articulate the value and business advantage of Unified Contact Center
- Experience with other vendor cc technologies
- Excellent knowledge about Cisco collaboration portfolio
- Good awareness of CRM, workforce management solutions, call recording solutions, quality monitoring, dashboard or wallboard
- Ability to influence and transform customer accounts
- Ability to perform business analysis and develop business cases
- Excellent written, verbal and presentation and chalkboard skills
- Proven ability to document, propose and present comprehensive contact center architecture recommendations
- Vertical knowledge of finance or service provider
- Experience with XaaS or Managed Services
- Leading the State of art contact center design
- Consulting experience history
- Understanding of Contact Center KPIs
- Innovation and out of box thinking
2
Watson Customer Solution Architect Resume Examples & Samples
- At least 3 years experience in a technical sales role within software industry
- At least 3 years experience in working with cross functional teams building a go-to-market (GTM) plan and executing that plan
- At least 3 years experience in developing client and architectural requirements
- At least 3 years experience in developing technical accelerators (demos, workshops, proof of concept, etc.)
- At least 3 years experience in specific industry experience (financial services, healthcare, etc.)
3
Watson Customer Solution Architect Resume Examples & Samples
- At least 3 years experience in a technical sales role with software industry
- At least 3 years experience in Developing client and architectual requirements
- Chinese traditional: Fluent
4
Watson Customer Solution Architect Resume Examples & Samples
- At least 3 years’ experience in a technical sales role with software industry
- At least 3 years’ experience in Developing client and architectural requirements
- At least 3 years’ experience in a working with or working in financial organisations
5
Watson Customer Solution Architect Resume Examples & Samples
- Being a trusted evangelist for IBM Watson technologies
- Working with the world’s most influential enterprises to understand their business requirements
- Leveraging your in-depth knowledge, experience and insight to address client's business issues (which may include client, industry or technology related pressures) with IBM Watson solutions that improve the client's return on investment
- Articulate/Pitch the solution in the best manner,
- Demonstrate in-depth knowledge and understanding of the selected business solution, the IBM capabilities that surround this solution and the value the solution can bring to our client’s business issues
- Team with client sales team, providing technical sales support on Watson offerings in line with client needs
- Prepare and deliver presentations to line of business executives as well as customer IT departments
- Provide feedback from customers to Product Marketing, Product Management, and Product Development
- Work across business units and engage IBM Watson resources as needed to support the sale
- Travel of up to 50% is expected
6
Watson Customer Solution Architect Resume Examples & Samples
- Public Sector
- Telecommunications/Utilities
- Call Centers
- Travel/Hospitality
7
Customer Experience Management End to End Solution Architect Resume Examples & Samples
- Scope, define & design CEM delivery; driving end-to-end solution delivery
- Analyze customer requirements, technology and network
- Liaise with internal stakeholders such as PDU, GCU and CoE to ensure best solution is designed and delivered
- Clarify and manage to resolution of technical issue arising during the project
- Guide technical staff in best solution to meet the requirements
- Work closely with the Program Director for estimates, scheduling and resourcing
- Participate in Project meetings and provide updates to project status
- Develop and/or Review Solution Architecture and Design Documents
- Drives Technical Acceptance during User Acceptance Testing
- Masters desired
- Ericsson Expert Analytics
- IP network design experience
- Good knowledge in Hadoop ecosystem, HDFS (MapR), Zookeeper, Storm and Spark
- Experience in Big Data, BI & Analytics frameworks (real time/offline), Data Visualization, Data Modelling
- Good knowledge in OLAP database (Green Plum or Drill) and RDBMS (Postgres)
- Platforms (Cloudera, MapR, Pivotal, Oracle)
- IBM/Tektroniks probes
8
Customer Experience Management Solution Architect Resume Examples & Samples
- Scope, define & design CEM delivery; driving solution delivery
- Support deployment of the CEM solution
- Engineering/Technical degree
- Experience from technical roles focusing on integration and delivery
- IP network design
- Good knowledge in Python, Java, Scala and Bash Scripting
- Good understanding of Big Data Analytics
- Good understanding of Ericsson ARK framework
- Good understanding of Virtualization
- Big Data, BI & Analytics frameworks (real time/offline), Data Visualization, Data Modelling
- Past experience in two or more of the following
- Tools (Hadoop, Spark, Map Reduce, Pig, Hive, HBASE and Sqoop, HDFS, Splunk, Cassandra, SAP HANA, Apache Spark/Storm, Greenplum)
- Deep experience in RFx response, technical solutioning, requirement, design & architecture, conducting customer workshop, service costing & pricing
- Strong presentation & communication skills
9
Watson Customer Solution Architect Resume Examples & Samples
- At least 3 years experience in technical sales or sales support role within software industry
- At least 3 years experience in working with cross functional teams building a Go-To-Market (GTM) plan and executing that plan
- At least 3 years experience in specific industry experience (financial services, etc.)
- Verbal and written English language fluency skills
- At least 5 years experience in technical sales or sales support role within software industry
- At least 5 years experience in working with cross functional teams building a Go-To-Market (GTM) plan and executing that plan
- At least 5 years experience in developing client and architectural requirements
- At least 5 years experience in developing technical accelerators (demos, workshops, proof of concept, etc.)
- At least 5 years experience in specific industry experience (financial services, etc.)
10
Watson Customer Solution Architect Resume Examples & Samples
- Develop relationships with stakeholders responsible for customer engagement and partner engagement strategies and solutions
- Understand client strategies, issues and opportunities through proper research and discovery
- Participate in innovation architected and business solution workshops/discussions
11
Customer Solution Architect, Team Lead Resume Examples & Samples
- Act as a subject matter expert, and be responsible for end-to-end solution design within the practice domain
- Identify opportunities for account growth and up sell of other Bell services
- Work with NHS technical teams (i.e. facilities, architecture, implementation, developers, security, and day-to-day support operations) to design, build and support customer solutions
- Advocate on behalf of the customer with Sales, Product Management, and Operations; acting as a solution broker
- Document and deliver a solution package to be utilized by sales and delivery teams
- Assist with quotes and change orders, and contribute to RFP/RFI responses
- Management of a national team of solution architects
- Deal triage and assignment of work to team members
- Act as the data centre & cloud solution lead within complex deals
- Maintain teams technical skills via training, deal exposure and mentoring/collaboration
- Electrical fundamentals: voltage and amperage, IEC/NEMA, 3-phase distribution
- Physical infrastructure including: servers from a variety of vendors and platforms, and storage and backup technologies (SAN, NAS, object)
- Bilingualism in French and English is an asset
12
Customer Solution Architect Resume Examples & Samples
- Be the customer's champion and primary technical adviser, working with the hosting sales specialist or other stakeholder to capture and document needs and requirements
- When necessary, review customer equipment lists in order to estimate power and space requirements
- Perform data centre tours for customers and partners
- Educate sales staff on various data center and hosting technologies
- Participate and contribute to new product and service development
- Serve as a senior escalation point for existing customers
- Data centre facilities infrastructure including HVAC, UPS, generators
- Data centre operations including: rack-and-stack, cabling, cross-connects
- Experience in working in high security environments
- Network fundamentals including: OSI model, routing and switching, firewalls, BGP, HSRP
- Virtualization and hypervisor technologies (i.e. VMware, Hyper-V, Xen, KVM)
- Cloud technologies (i.e. Cloudstack, Openstack)
- Automation and orchestration technologies
- Tiered application architecture (i.e. presentation, business, and data tiers)
- Load balancers, IDS/IPS, WAF
- Common Windows and Linux operating systems
- Distributed systems, high availability, and disaster recovery
- Knowledge of existing Bell Canada systems and processes is an asset
- Government of Canada security clearance (Reliability and/or Secret) is an asset
13
Customer Solution Architect Resume Examples & Samples
- Engage an CxO level to influence customer strategy and become a trusted advisor
- Lead the Architecture team within an account or sector, ensuing the solutions proposed are fit for purpose and provide good value
- Proactive member of Sector/Account leadership team
- Provide leadership and architectural input to transformation sales opportunities
- Identify and analyse requirements and customer problems, develop suitable architectures and lead a virtual team including Computacenter and Partner Consultants
- Actively contribute to the Services and Solutions Propositions and standards utilised by Computacenter in transformation and delivery
- Provide assistance to Sales Specialists and Client Directors by helping identify and qualify solution opportunities including bid support as required
- Attend Customer opportunity / strategy meetings
- Contribute to the corporate strategy by suggesting new service capabilities, in particular bringing together services across contracted services and solutions
- Experience at Lead Architect, Solution Owner, Chief Architect or CTO level
- Experience of building relationships at the highest levels within enterprise customers, becoming a trusted advisor on a technology basis
- Excellent negotiating skills and very strong commercial skills
- A track record in leading and owning the solution architecture for large managed service bids
- Knowledge of and experience in designing and implementing solutions comprising of multiple technologies and business applications
- Significant experience in engineering innovative improvements to ongoing managed services
- Commercially astute with governance experience
- Demonstrable experience in having previously identified and led cross working party initiatives through discovery, selection, implementation and continuous review to assure customer satisfaction
- Ability to present to an external audience, both business and technical, ability to present at board level
- Good people management, leadership, demonstrable time management skills and organisational skills, ability to lead large virtual teams
- Proven ability producing documentation for a business and technical audience
- Good problem determination and analysis skills, lateral and highly creative thinking
- Strong team player both as part of virtual team and solutions team
- Must be credible in communicating around technical issues / solutions
- Energy, dynamism, and cross technology evangelism
14
Customer Solution Architect Resume Examples & Samples
- Develop solution architect in smart connected communities
- Develop partner communities in S+CC
- Collaborate with the sales organization to identify and develop opportunities that will grow our business
- Be responsible for competitive channel analysis and deliver competitor analysis and suggestion on quarterly basis
- Develop partner briefing center and solution demo to align with smart community initiative
15
Heroku Customer Solution Architect, Japan Resume Examples & Samples
- Expanding the use of Heroku broadly within the organizations you work with
- Maintaining a high retention rate of the customers you work with
- Making Heroku customers wildly successful
16
Customer Solution Architect Resume Examples & Samples
- Build strong CxO level relationships in order to influence customer strategy with the aim of becoming a trusted advisor
- Lead the Architecture team within a Sector or Account, ensuing the solutions proposed are fit for purpose and provide good value for all parties
- Contribute to the success of Sector/Account by being a proactive and trusted member of the leadership team
- Provide solution leadership and architectural input to transformation sales opportunities
- Support Sales Teams in the identification and qualification of opportunities
- Actively contribute to the corporate strategy and standards utilised by Computacenter in transformation and delivery, in particular bringing together solutions across managed services and solutions
17
NA Functions & Customer Facing Solution Architect Resume Examples & Samples
- Human Resources Processes and Solutions
- Finance Processes and Solutions
- Treasury Processes and Solutions
- Customer Facing Applications Processes and Solutions
- Develops and maintains Functions and Customer Facing solution architecture by leading solution definition, solution architecture reviews, and solution selection efforts
- Develops and maintains the Conceptual Architecture for the Functions and Customer Facing Regional Applications Portfolio
- Owns the Logical Architecture for a regional portfolio (describing flow and high level physical arch)
- Responsible for understanding the strategy across regional businesses on the capabilities provided within their portfolio and translating that into an architecture plan (In partnership with the Functions and Customer Facing Portfolio Lead and Solution Architect)
- Responsible for the application architecture for all capabilities within the Functions and Customer Facing applications portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap
- Responsible for the data landscape for the Functions and Customer Facing regional applications portfolio
- Responsible for all buy vs. build for the Functions and Customer Facing regional applications portfolio
- Responsible for governance to the architecture plan for the Functions and Customer Facing regional portfolio
- Ensures architecture aligns with Enterprise Architecture standards/principles
- Responsible for lifecycle planning for applications within the regional Functions and Customer Facing portfolio
- Primary contact for vendors providing technology solutions within your portfolio (including open source distribution vendors)
- 40% - Business Partnership
- Regularly interface with other architects, analysts, process designers, application portfolio managers, business relationship managers, and enterprise subject matter experts to understand and evaluate portfolio capability needs
- Manage adherence to defined standards throughout the design, development and implementation processes for the Trading Portfolio including managing exceptions against the portfolio
- Champion data as a corporate asset, ensuring the value realization of the investments Cargill is making in the data and information areas are captured
- Maintains extensive knowledge of industry trends, and utilizes this knowledge to educate the Functions and Customer Facing Portfolio Lead and Regional Trading Portfolio Managers on opportunities to build better target solution architectures that support and drive business decisions
- Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions
- Demonstrate deep knowledge of a wide variety of technology disciplines
- Designs new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance
- Leads disaster recovery activities and contributes to disaster recovery planning
- 10 years business experience with diverse operational, development and business roles
- 5 years experience with business process design and improvement
- 3 years experience in an architecture role
- Experience collaborating with regional and global project teams to define business requirements and deliver solutions that meet business goals
- Ability to travel, including internationally, up to 10%
18
Customer Solution Architect Resume Examples & Samples
- Drive Network Evolution – Everything that needs to happen today, tomorrow, next quarter, in the next 5 years in his/her customer’s network. Within this
- Lead Solutioning Team – The CSA is responsible to lead and have the right (multi-BG/CO/Services) Presales Team in place for his/her customer
- The CSA creates the most effective multi-BG solutions for our customers with the right solutioning Teams, so that our customers’ networks continuously evolve towards the best in the industry and Nokia’s market share is maximized
- Ensure Solutioning Quality – The CSA is responsible for E2E presales Solutioning and the Quality thereof for his/her customer
- The CSA ensures high quality solutioning to drive profitability and customer satisfaction. With professional E2E solutioning he/she identifies new (x-sell) opportunities, and engages the customer aligned with the CT to grow funnel and order intake
- Arrange technical customer workshops and drive technical negotiations
- Technical Sales thought leadership with a mindset of the evolution of the customer’s network. Build vision for the customer and win Nokia mindshare
- Orchestrate, lead and win the value based technical / techno-commercial customer dialogue (in close cooperation with CT Head, AM’s and BL’s)
- Build customer intimacy as main technical customer interface to relevant key customer stakeholders and tech-based business excellence
- Supports each regional sales leader with strategic topics
- Lead to order
- Develop customer technology strategies and campaigns
- Build a high-value Opportunity Funnel per account across portfolio
- Position the entire Nokia portfolio
- Build winning customer propositions and drive the portfolio from a customer needs perspective
- Region portfolio requirements based on customer needs towards BG
- Contribute actively to CSA Community as part of the Corporate and CO E2E offices
- The CSA has a solid understanding of telecommunications and the complete Nokia Product and Services Portfolio. He is continuously up-skilling himself in the E2E Practice and Product Solutions, spanning all Nokia Business Groups: i.e. Mobile Networks, IP and Optical Networks, Fixed Networks, and Applications and Analytics. The CSA knows one topic well (topic depth), and is the go-to person for that topic in Team/Market
- The CSA is able to work well in the CSA Team. He/She lives a culture of supporting and motivating his CSA peer network, sharing best practices, and is willing to be part of a winning (elite) team culture
- The CSA has an advanced level of presentation, communication, negotiation, consultative and value based sales, and ’Getting Things Done’ capability
- The CSA has strong planning, strategy and execution skills
- The CSA has strong leadership skills and maintains a strong industry network in and outside of Nokia
- The CSA is a champion for Quality, has strong solutioning quality skills and continuously seeks to learn and improve
19
Customer Solution Architect Resume Examples & Samples
- IT infrastructure: networks, work environment, data centres, security, communication, etc
- Application maintenance, development and studies
- Advice on organising and managing business projects with a strong IT dimension
20
Solution Architect Customer Facing Resume Examples & Samples
- 50% Architecture Planning and Development
- Owns the conceptual, logical and Physical Architecture for an application (i.e. SAP, CLASS, Lynx)
- Responsible for maintaining solution integrity through the course of the project including controlling scope, managing solutions for change requests and clarifying solution capabilities during all delivery phases
- Partners with the Center-Led Portfolio Solution Architect(s) to understand the application architecture for all capabilities within the customer facing portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap
- Regularly interface with other architects, business analysts, process designers, application portfolio managers, business relationship managers, and enterprise subject matter experts to understand and evaluate application(s) capability needs
- Demonstrate knowledge of a wide variety of technology disciplines
- Participates in disaster recovery activities and contributes to disaster recovery planning
- Fluency in the English language required
