Customer Relationship Management Resume Samples

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WR
W Reynolds
Watson
Reynolds
35390 Arthur Court
New York
NY
+1 (555) 210 3184
35390 Arthur Court
New York
NY
Phone
p +1 (555) 210 3184
Experience Experience
Phoenix, AZ
Customer Relationship Management
Phoenix, AZ
Schroeder-Cummerata
Phoenix, AZ
Customer Relationship Management
  • Implement and provide ongoing management of LEGO Education’s Microsoft Dynamics CRM
  • Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights
  • Create and implement management changes associated with business process redesign
  • Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
  • Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
  • Troubleshoot and perform basic debugging of SAP programs in order to solve application or configuration issues
  • Support regional teams; delivering Train the Trainer and provide support where necessary
Boston, MA
Customer Relationship Management Consultant
Boston, MA
Franecki, Kunde and Orn
Boston, MA
Customer Relationship Management Consultant
  • Provide management information on performance against SLA as well as remediation/improvement initiatives
  • Improvement/other initiatives within those teams. Provide the customer perspective
  • Provide regular customer feedback to Sourcing Teams, with the aim to inform decision making on performance
  • Co-ordinate provision of management information data to track performance against the service level agreement for
  • Communicate improvement initiatives, expected impact/benefits and timeframes with customers, to ensure pro-active
  • Utilise internal communication processes and channels to improve the flow of information and effectiveness of
  • Working with people
present
Chicago, IL
Customer Relationship Management Coordinator
Chicago, IL
Bartoletti-Wilderman
present
Chicago, IL
Customer Relationship Management Coordinator
present
  • Set-up and perform/oversee joint integration testing with CRM provider
  • Serve as the main point of contact for CRM provider
  • Manage project planning, issue resolution, and execution
  • Assist in the European roll out project for a new Global communication application (AMCDI)
  • Actively participate in all meetings with CRM provider
  • Participate in testing and training
  • Update and maintain the CRM software configuration
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
DePaul University
Bachelor’s Degree in Marketing
Skills Skills
  • Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
  • In partnership with the CVM team embed and align training with overall programme and strategic priorities
  • Develop training that balances process, behaviours, clientelling skills and business strategy
  • Develop roll out plan for and on-going implementation of training globally
  • Support regional teams; delivering Train the Trainer and provide support where necessary
  • Manage training feedback mechanisms to report back to the business and further evolve training
  • Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
  • Feed key learnings back into the retail academy to support onboarding, coaching and development
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15 Customer Relationship Management resume templates

1

Online Customer Relationship Management Technical Consultant Resume Examples & Samples

  • Computer Science degree or computer programming diploma
  • Fastidious attention to detail, and ability to prioritize while under pressure
  • Ability to propose, advocate and critique design alternatives to determine solutions
  • Take responsibility and ownership for the quality of all deliverables
  • Strong Written and Oral Communications skills
  • Strong Organizational Skills
  • Strong trouble-shooting skills
  • Excellent comprehension and retention skills
  • Scripting languages (e.g. Server Side JavaScript / Ampscript, JQuery, AJAX)
  • Web programming (e.g. HTML/Microsite, CSS, XML)
  • Strong SQL development and design skills
  • Batch Scheduling tools
  • Knowledge of platforms an asset (e.g. Windows, Unix, mobile)
  • Server Configuration an asset (DNS, SSL)
  • Web Services (eg. SOAP, JSON, Single Sign-On/SSO)
  • Web Analytics an asset
  • Software testing tools and methodologies
  • IT Standards
  • Software version control and release management
  • Different design techniques (e.g. OO. Top-down, structured analysis, component-based design)
  • Application support experience 2+ years
2

Customer Relationship Management Consultant Resume Examples & Samples

  • Build and maintain value-adding and trusted relationships between Group Sourcing and Absa BU's
  • Support the organisation in achieving its strategic objectives by creating positive relationships with stakeholders ( All
  • Absa Business units Procure to pay (P2P) champions and in-house sourcing resources) through the appropriate
  • Management of their expectations and delivery of agreed objectives
  • Perform Customer mapping against spend analysis. Segment Sourcing customer base to ensure effective and
  • Individualised engagement (entry, intermediate or advanced)
  • Maintain sound relationships with Sourcing customers by providing quality service that is reliable and responsive
  • Support the Chief Procurement Officer (CPO) stakeholder engagement at Executive level by providing feedback as required
  • Utilise internal communication processes and channels to improve the flow of information and effectiveness of
  • Communication to Absa business units
  • Ensure effective communication and practices that favour transparent, honest and open stakeholder relationships
  • Establish a Single point of contact for the customer
  • Agree and sign-off of the Partnership and Service Level agreements
  • Provide management information on performance against SLA as well as remediation/improvement initiatives
  • Co-ordinate and Manage Service Review Meetings
  • Co-ordinate provision of management information data to track performance against the service level agreement for
  • Various customers
  • Co-ordinate and manage knowledge sharing sessions between the Customer and Group Sourcing i.e.train and/or
  • Educate on the Sourcing end-to-end activities
  • Support Sourcing Heads of Category and Sourcing Consultants with customer inputs related to their strategic intent,
  • To incorporate in category plans
  • Ensure standards, policies and procedures are communicated at each customer interaction, in support of Sourcing
  • Practices i.e. supplier and channel compliance
  • Address and resolve incidents relating to Business as Usual (BAU) across all Group Sourcing Service Offerings e.g
  • Channel and supplier compliance
  • Monitoring of customer interactions to ensure that these add value to the Customer Service requirement
  • Conduct comprehensive customer satisfaction surveys
  • Support overall Net Promoter Score initiatives
  • Ensure delivery of commitments within the stipulated timeframe
  • Identify gaps between customer requirements and planned initiatives and propose amendments
  • Communicate improvement initiatives, expected impact/benefits and timeframes with customers, to ensure pro-active
  • Customer engagement on projects aimed at improving the customer experience
  • Provide regular customer feedback to Sourcing Teams, with the aim to inform decision making on performance
  • Improvement/other initiatives within those teams. Provide the customer perspective
3

Customer Relationship Management Resume Examples & Samples

  • Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
  • In partnership with the CVM team embed and align training with overall programme and strategic priorities
  • Develop training that balances process, behaviours, clientelling skills and business strategy
  • Develop roll out plan for and on-going implementation of training globally
  • Support regional teams; delivering Train the Trainer and provide support where necessary
  • Manage training feedback mechanisms to report back to the business and further evolve training
  • Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
  • Work in partnership with key stakeholders to address specific clienteling training needs
  • Feed key learnings back into the retail academy to support onboarding, coaching and development
4

Manager Customer Relationship Management Resume Examples & Samples

  • Ongoing analysis of email and catalog campaigns
  • Ad hoc analysis of customer behavior and business issues using customer and email data
  • Creation of ongoing reporting for tracking of customer behavior and associated metrics
  • Analysis of customer marketing test campaigns
  • Supports the development of circulation plans for catalog campaigns as part of budgeting process
  • Supports development of post-campaign reporting on key metrics, ROI and recommended next steps
  • BS degree or equivalent work experience required
  • 5to 8 years experience in customer relationship marketing (CRM), database marketing, or loyalty marketing with strong understanding of underlying analytics and metrics
  • Demonstrates ability to analyze situations, derive consumer insights, identify market trends, and translate into actionable marketing strategies
  • Knowledge of Business Objects or experience working with similar applications strongly preferred
  • Background in consumer packaged goods in a manufacturer or agency/data supplier role preferred. Experience working with syndicated research providers (Nielsen/IRI) a plus
  • Understanding of relational databases
  • Advanced skill level in Microsoft Excel
  • Knowledge of SQL a plus
  • Background in statistical concepts and strong analytical skills
  • Strong critical and analytic skills required
  • Must interact and work well with people within all levels of the organization in a team oriented, high performance environment
  • Must be able to interpret, present and articulate results of analysis back to the business including senior DTC leadership
  • Must subscribe to the highest standards of business ethics
5

Dynamics Customer Relationship Management Lead Solution Architect Resume Examples & Samples

  • At least 6 years experience in core areas of Microsoft Dynamics CRM
  • At least 4 years experience in performing in a Microsoft Solution Architect capacity
  • At least 3 years experience in Microsoft's Sure-Step Implementation methodology
  • At least 2 years experience in providing technical guidance to executive level stakeholders for Dynamics CRM 2013 solutions
  • Certified in at least one Microsoft Dynamics Exam for CRM 2013
6

Dynamics Customer Relationship Management Specialist Resume Examples & Samples

  • Associate's Degree/College Diploma
  • At least 8 years experience in CRM Sales
  • At least 8 years experience in performing in a CRM Functional Consultant / Business Analyst capacity and mapping business processes
  • At least 7 years experience in performing in a CRM Functional Consultant / Business Analyst capacity and mapping business processes
  • At least 5 years experience in demonstrating core functionality (Sales, Customer Service, and Marketing Automation Modules) of Microsoft Dynamics CRM product to potential clients and partners
7

Intern, Rbwm-customer Relationship Management Resume Examples & Samples

  • Business units – dealing with all levels of personnel in a courteous and efficient manner and exercise discretion on confidential matters
  • Internal areas – ensuring proper communication and providing input into changes, initiatives, and acting as the business representative for CRM/Advance when delegated
  • Applicants have finished their 2nd or 3rd year of a BA degree or 1st year MBA
  • Overall minimum GPA of 3.0
  • Eligible to work in Canada
  • Well developed communication skills
  • Passion to share your opinions and ask relevant questions
  • Active in the community/university
  • Ability to collate data; Strong command of software programs (Excel and Powerpoint)
  • Strong power point & excel capability, articulate communicator with comfort to present to a group, previous experience in a sales organization or in overseeing a project an asset, organized & detail oriented
8

Dynamics Customer Relationship Management Specialist Resume Examples & Samples

  • At least 8 years experience in At least 10 years experience in Service or Public Sector industries
  • At least 5 years experience in At least 7 years experience in consulting with public sector clients in Case Management applications
  • At least 5 years experience in At least 7 years experience in performing in a Functional Consultant / Business Analyst capacity and mapping business processes
  • At least 2 years experience in Experience in demonstrating core functionality (Customer Service Module) of Microsoft Dynamics CRM product to potential clients and partners
9

VP, Customer Relationship Management Resume Examples & Samples

  • Customer Segment Management– Develop and optimize all Marketing programs and communications which increase the life-time value, LTV, of the Humana membership base, by reducing churn, increasing retention, boosting customer-satisfaction metrics, and up-selling/cross-selling other products and services as appropriate. Based on sound member-insights input from the Data Analytics groups, and the Consumer Research, Competitive Intelligence & Knowledge Management group, continually seek opportunities to enhance the effectiveness of Humana’s key customer programs - in all membership life-stages
  • Member Engagement– Partner with the Consumer Marketing Leadership Team, Consumer Experience Team, and Product Innovation Team, to architect an integrated Product Marketing and Member Engagement strategy and activation roadmap. Use member and front-line employee input, relevant market data, Member analytics, research, and competitive intelligence to identify new opportunities,underserved and un-served needs among members that may further enhance current products and services, drive the introduction of new products and services, and create member engagements across touch-points that lead to ever-increasing loyalty to the brand
  • Test Planning: “Turning Insights to Action” –The VP of CRM is expected to contribute to Humana’s understanding of our members through the creation of Test & Learn plans to tease out what actions are “causal” in driving member behavior. Define and execute direct marketing plans to acquire, engage, and retain Humana members. Coordinate an omni-channel member management plan by working cross-functionally with the digital, consumer experience, and lines of business to develop and execute customer management plans. Recommend an ongoing series of action-oriented ideas, projects, and initiatives that forecast a high-probability of success in engaging members in their health or participation in Humana’s clinical and wellness programs to achieve desirable health-management outcomes. This will require developing a sophisticated modeling tool that correlates each incremental action with the resultant economic value of that action (ROI)
  • Increasing Brand Equity–Serve as a key steward for how the Humana brand is differentially communicated to members in a way that strengthens the value-proposition among members and leads to profitable, yet personalized (segmented), experiences. As needed, evolve and differentiate the value-proposition further based on member-input and data-based understanding of key Humana—and competitive—brand health measures, and a deep understanding of the ever-changing competitive, technological, member, and retail environments
  • Marketing Operations– Manage the execution of complex member marketing plans through campaign management, optimization, and “last-mile” systems (direct mail, email, text, etc.) for delivery to members
  • Financial Performance – Contribute to a variety of improved business outcomes, such as Member Communications Excellence, Increased Brand Preference among Members, Member Satisfaction, Repurchase/Loyalty (LTV), Recommendations (NPS), Revenue, EBITDA, etc. The VP CRM will help contribute to enhancing these business outcomes, by ensuring the following sequence of work: Member Feedback (augmented by Consumer Research & Competitive Brand Insights) » Recommended Actions » Program Developmentand Implementation » Alignment with Improved Member Experience » Brand Preference » Loyalty/Repurchase » Increased Revenue/Profitability
  • Innovation– Own and lead an agenda that explores, evaluates, and recommends novel ways to engage members in their health
  • Team Development – Organize,supervise and develop a team consisting of direct marketing professionals, campaign management professionals, and customer strategists; and ensure each team member acquires and enhances appropriate skills and project-based experiences to foster their ongoing professional development. This team development effort will require strategic training and hiring over time
  • Marketing Management – Foundational experience in Customer or Product Marketing, in industries where the role requires close collaboration across multiple functions
  • Customer-Experience-Based Business – Beyond traditional marketing experience, we’re seeking experience in a customer-driven, service environment—like Healthcare, Hospitality, Travel, Retail, Financial Services,Wireless, Entertainment—where the consumer is highly-involved in the purchase decision, and the quality of their “experience” is of paramount importance to increasing retention and fostering brand-health. Responsibility for defining and delivering against the corporately mandated “customer experience” is critical
  • Member-Based/Subscription-Based Business – Ideally, Marketing and/or Product Management experience with a branded, subscription-based or member-based product or service, where maximizing customer LTV requires diligent CRM, delivering an ongoing perception of superior value and quality (versus competitive choices), and most importantly, an experience that exceeds member expectations
  • Consulting – Ideally,Consulting experience with one of the large, global firms premium/specialized boutique firms (e.g., McKinsey, BCG, Bain, Accenture, Deloitte Monitor) in a Consultant or Associate capacity. Vertical experience in Healthcare, Hospitality, Travel, Retail, Financial Services, Wireless, and Entertainment would be ideal, particularly with project experience focused on “customer engagement and experience.”
  • OrganizationalDevelopment– Experience recruiting, hiring, managing, developing, motivating, inspiring and promoting direct reports, and installing, developing and promoting a strategic and analytics-driven culture. This ability extends to external relationships, too, with key Agency partners and suppliers
  • 10+ years of experience consulting in customer strategies or vertical experience in managing customers in the Healthcare, Hospitality, Travel, Retail, Telecom, or Financial Services is required
  • Ability to lead complex initiatives and work in a highly matrixed organization with effective management skills to plan, track and communicate; and ability to exercise creativity in solving consumer problems and fostering collaboration
  • Listening skills (listen first, then respond)
  • Intellectual horsepower (highly analytical &strategic)
  • Strong relationship management and interpersonal skills (high EQ)
  • Influencing (proven ability to persuade others towards an idea or goal)
  • Complex problem-solving (create options, then converge)
  • Highly resourceful (stretches people and money; compresses time)
  • Organized and attention-to-detail approach (strong tactical execution)
  • Team-Building (organizational development, recruiting and training)
  • Bachelor’s degree required; Master’s degree strongly preferred
10

Customer Relationship Management Resume Examples & Samples

  • Troubleshoot common day to day pricing and billing issues while working with the end user through resolution to ensure the agreed to SLA’s is met with quality deliverables
  • Troubleshoot and perform basic debugging of SAP programs in order to solve application or configuration issues
  • Requirements gathering, SAP design development, data mapping and conversion; including writing of functional specifications, system configuration, unit & integration testing
  • Development of training materials and test scripts, go-live activation and ongoing user support
  • Create and implement management changes associated with business process redesign
  • Manage user security and authorization roles
  • Lead business transformation for redefining processes and capturing requirements
  • Enable users to execute ad hoc queries based on selected criteria to generate various data grids, charts, graphs, reports and metrics
  • Create and manage SAP tables, table size, table indexes, schemas, views, stored procedures and triggers
  • Business Development
  • Engineering
  • General Management
  • Project Manager
  • Supply Chain Management
11

Customer Relationship Management Administrator Resume Examples & Samples

  • Maintaining overall responsibility for management of clients’ central enterprise-level CRM system
  • Understanding client’s strategic enrollment goals and translating them into configuration of the CRM and system usage
  • Customizing CRM forms, fields, views, reports and dashboards
  • Developing and maintaining custom validation rules and workflows, as well as participating in the integration process of other enterprise systems
  • Auditing, uncovering, and resolving data integrity issues, as well as performing bulk data imports, updates and exports as necessary
  • Managing CRM user security roles and privileges and training new users on the CRM system
  • Independently performing implementation, testing, documentation and updating the CRM system
  • At least 5 years’ experience in the education market, specifically related to enrollment and recruiting challenges and CRM best practices
  • Demonstrated analytical, critical-thinking and data reporting and analysis skills
  • Collaborative individual, with relationship building skills that generate product enthusiasm and produce results beyond expectations
  • Experience building email templates inside the CRM tool (preferred HTML experience)
  • Proficiency gathering, compiling, and analyzing reports
  • Strong customer focus and problem solving capabilities
  • Independent, self-starter with strong prioritization, project management and coordination skills; and ability to excel in a fast-paced, cross-functional team environment
  • Consistently perform under the pressure of deadlines and other administrative demands
  • Proficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and Outlook
  • Ability to travel up to 15% of the time
  • LI-GE1
12

Customer Relationship Management & Operational Analyst Resume Examples & Samples

  • 1) Operational Process Evaluation and Improvement
  • Project Responsibilities: documentation and evaluation of existing and proposed processes and procedures (ex. expense management process, mobile phone ordering, CRM and technology sales fulfillment)
  • Provide recommendations for improvement on operational processes and facilitate change
  • Responsible for the full life-cycle of Project Management including coordination of change, risk assessment and testing of new processes
  • 2) CRM Systems Management and Development
  • Responsible for day-to-day support of mobile sales force inquiries with respect to CRM, facilitate troubleshooting for end users
  • Provide business support pertaining to Salesforce.com
  • Prepare business’ needs input to Salesforce.com at every level of development (business analysis)
  • Maintain accuracy and integrity of Salesforce.com data
  • Salesforce training and training documentation
  • 3) Compensation / Payroll Administration
  • Ensure accuracy of commission calculation and reporting to Investment Specialists, investigate discrepancies and reconcile accounts as required
  • Provide support to the field with commission inquiries and resolve any discrepancies in a timely manner
  • 4) Group RRSP
  • Support the business’ needs documentation and launch of new Group RRSP program
  • Manage and ensure accuracy of Group RRSP reporting
  • Minimum of 3 to 5 years experience in an office environment
  • Knowledge of the financial services industry and asset
  • Experience with SalesForce.com an asset,
  • Proficiency in the Microsoft Office suite with an emphasis on Excel
  • College Diploma/University Degree
  • Knowledge of and experience using Visio an asset
  • Previous experience in calculating and paying sales commissions preferred
13

Customer Relationship Management Support Resume Examples & Samples

  • Bachelor's degree in business management or related field preferred
  • Four or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
  • Experience working with organizational functional and personnel
  • Experience working with help desk software
  • Business and analytical problem solving skills
  • Ability to follow oral and written directions
  • Ability to understand and apply regulations applying to functional area
14

Customer Relationship Management Business Analyst Resume Examples & Samples

  • Manage delivery of Salesforce features and enhancements to our sales team, leveraging business, IT, and training resources to communicate changes and benefits and drive adoption
  • Capture user feedback and ideas, and translate these into requirements and specifications
  • Develop an end-user Salesforce training program, leveraging our partners in Learning & Development
  • Build out end-user support infrastructure, leveraging production support personnel, and provide Level 2 support
  • Organize and manage the execution of routine administrative processes by production support staff
  • Own and execute data quality improvement initiatives
  • Experience with a CRM tool, preferably Salesforce
  • 3-5 years of experience as a business analyst, working in areas such as process definition, report design, and data analysis
  • Outgoing personality with excellent communication skills & ability to work with front office managers and staff
  • Ability to lead through influence and generate support for efforts
  • Organized, project-oriented, and able to manage concurrent initiatives
  • Seeks out feedback and constructive criticism
  • Some domestic travel required
15

MS Dynamics Customer Relationship Management Project Manager Resume Examples & Samples

  • Participates in every aspect of the implementation from initiation and start up, overseeing analysis, design development, testing and cut over for go-live
  • Collaborates with stakeholders (Steering Committee, Program Management Office, etc.) throughout the client organization to ensure a comprehensive set of deliverables and outcomes, aligned to business objectives, gaining full understanding of current business processes
  • Ideally has one or more certifications in Microsoft Dynamics CRM
  • Demonstrates experience in use of the prescribed Microsoft Dynamics CRM implementation methodology, Sure Step or Agile; and tools (ex. MS Project, MS Team Foundation Server) and understands the key activities and deliverables for the client engagement
  • Facilitates the customer’s decision-making process and understands the functional design that will drive the development process (if modifications / customizations are required, either to processes or to the Microsoft Dynamics application.)
  • Is responsible for documenting and coordinating the resolution of project risks, action items, issues, and decisions and what outcome is expected
  • Initiates and manages the Project Change Request (PCR) process for client requests for work or deliverables outside of the project scope and Statement of Work (SOW)
  • Is responsible for the effective and efficient use of project team member time, ensuring timely onboarding, coordination of assets and resources (ex. computers and access), and performance management to high contribution standards
  • Works with off-shore design, development and/or testing teams to coordinate deliverables schedule milestones, quality, etc
  • Manages ongoing project financial health, invoices to the client, costs, and overtime approvals etc
  • At least 10 years of experience managing various projects involving Dynamics CRM or similar technologies
  • At least 4 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
  • Experience in consulting with Public Sector (Federal, Provincial, or Municipal) or Financial Services Sector (Banking, Insurance, or Financial Markets, etc.) clients
  • At least 12 years of experience managing various projects involving Dynamics CRM or similar technologies
16

MS Dynamics Customer Relationship Management Application Architect Resume Examples & Samples

  • Participates in every aspect of the implementation from initiation and start up, analysis, design, development, testing and cut over support for go-live
  • Collaborates with stakeholders and subject matter experts throughout the client organization to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current business processes
  • Is accountable for the documentation of the technical design which express what actions a solution must take and what outcome is expected
  • Conducts technical proof of concepts for first of a kind, unknown, or complex situations
  • Has experience in developing integrations of CRM to various types of external systems and can recommend an approach and technology for each case
  • Has experience with development of custom extensions, plug-ins and other customizations
  • Works with off-shore design, development and/or testing teams to coordinate deliverables, schedule milestones, quality, etc
  • Understands, evaluates, and contributes to complementary Microsoft technologies that support Dynamics CRM implementations, like SharePoint, Outlook, Microsoft Dynamics Marketing, FieldOne field service, Adsxstudio self-service portal, and Unified Service Desk (USD)
  • Installs Microsoft Dynamics CRM on premise software on client infrastructure
  • Bachelor's Degree or Diploma
  • At least 10 years of experience delivering various projects involving Dynamics CRM or similar technologies
  • At least 6 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
  • Experience in Microsoft Sure-Step Implementation or Agile Methodology
  • Readiness to travel up to 4 days a week (home on weekends-based on project requirements)
  • At least 12 years of experience delivering various projects involving Dynamics CRM or similar technologies
  • At least 8 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
17

Microsoft Dynamics Customer Relationship Management Consultant Resume Examples & Samples

  • Participates in every aspect of the implementation from analyzing the customers’ business requirements to configuring Microsoft Dynamics CRM application to meet the customers’ needs, to Testing support and cut over support for go-live
  • Collaborates with stakeholders throughout the client organization to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current business processes
  • Provides in-depth knowledge of Microsoft Dynamics CRM and evaluates the customer’s business processes against the standard Microsoft Dynamics CRM functionality
  • Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodologies, Sure Step and Agile, and understands the key activities and deliverables for the client engagement
  • Is responsible for documenting the business requirements and processes which express what actions a solution must take and what outcome is expected
  • Facilitates the customer’s decision-making process and develops the functional design document(s) that will drive the development process
  • Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, Financial Services Sector
  • Service Management experience a plus (ex. Case Management, Customer Service, Contact Centre, FieldOne or Field Service experience)
  • Participates in business development activities, from opportunity identification, qualification, scoping, solutioning, proposal writing, orals presentations and demonstrations
  • At least 8 years of experience delivering various projects involving Dynamics CRM or similar technologies
  • At least 5 years experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
  • Has Canadian federal government security clearance or is willing and capable of obtaining the same
  • At least 7 years experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
18

Customer Relationship Management Resume Examples & Samples

  • Implement and provide ongoing management of LEGO Education’s Microsoft Dynamics CRM
  • Manage CRM data to increase sales force efficiency and raise customer net promoter scores (NPS)
  • Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights
  • Participate in strategic and tactical territory planning discussions
  • Collaborate with Global teams, including Denmark and other regions, to help scope and build the future CRM roadmap
  • Champion CRM through supporting employees and departments to optimally use new systems and processes
  • Actively work with our Sales, Marketing, Customer Service and Operations teams to educate, troubleshoot and help understand the key benefits of a CRM while integrating CRM processes across these departments
  • Develop and oversee best practices for ongoing CRM training program
  • Help grow our overall business analytics capabilities
19

IT Lead, Customer Relationship Management Resume Examples & Samples

  • Customer segmentation and targeting
  • Management & execution of customer account plans, face to face interactions, call centres, events & meetings
  • Email campaigns and marketing programmes
  • Interactive education and closed-loop marketing (typically on iPads)
  • Disclosure of Transfer of Value
  • Primary technical contact and consultant to UK & Ireland marketing brands teams, medical, multi-channel and operations groups to ensure operational excellence in customer interactions through effective use of CRM capabilities
  • Work with business partners to identify unmet needs, propose IT solutions, and assist management in in the development of business cases and project charters
  • Lead the technical discovery process for potential capability and business process improvements within our Veeva and Eloqua solutions, scoping needs, gathering requirements, prototyping and producing functional specifications for a solution build, based on regional and global standards
  • Defining and developing support approaches for new business needs, and transitioning to Regional Support team when mature
  • Take a regional view on technology solutions and business processes, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised approaches where possible
  • Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonised process, and highlighting value in a business context
  • Work with Regional Product Line Owner/s to shape solution roadmap according to business priorities
  • Ensure content partners (e.g. marketing agencies) adhere to technical specifications when providing design and content for interactive education and closed-loop marketing within our solutions
  • Manage delivery of local/regional solutions through J&J Application Services team, acting as Product Owner in scrum development, or specialist partners
  • Represent IT on local CRM Working Group to prioritise business changes and requirements based on value
  • Ensure J&J information and assets are appropriately identified, valued and protected in accordance with Information Asset Protection policies
  • Degree in Computer Science/Business Information Systems, Engineering or related discipline
  • Experience working in a commercial environment where quality of plan execution and sales force excellence is important, and deep understanding of customer relationship management practices and processes
  • Good understanding and demonstrated competence implementing business processes within CRM solutions
  • Relevant experience, with experience related to CRM solutions and their use in business, inc. hands-on experience with the administration and configuration of a major CRM product
  • Proven expert understanding of CRM system design, administration and use (e.g. Veeva Certification or similar)
  • Able to recommend and challenge choices around the best approach to using CRM solutions (solution design) to meet business needs
  • Experience in process-driven environments (SDLC, Agile) co-ordinating internal and external delivery partners toward a single goal
  • Certification in Business Analysis (e.g. ISEB Business Analysis Diploma) and Project Management (e.g. PRINCE2, APMP) areas
  • Able to influence across a range of business roles and stakeholder seniorities
  • Effective team working
  • Ability to build effective relationships with customers, matrix teams, suppliers, partners etc
  • Good at facilitating workshops and meetings, and negotiating
  • Genuine passion for technology, understanding how things work, and for applying technology to bring value to businesses/customers
  • Continuous learner, able to demonstrate a familiarity with current trends
  • Capable of taking a “hands-on approach” to experiment and try things if needed
  • Can communicate effectively with technical and non-technical stakeholders at different levels
20

Customer Relationship Management Coordinator Resume Examples & Samples

  • Serve as the main point of contact for CRM provider
  • Actively participate in all meetings with CRM provider
  • Manage project planning, issue resolution, and execution
  • Oversee and participate in the configuration of the CRM to meet recruitment and application processing needs
  • Set-up and perform/oversee joint integration testing with CRM provider
  • Participate in testing and training
  • Become an expert in the use of CRM
  • Train end-users and/or on-campus audiences as to how the CRM can meet their needs
  • Update and maintain the CRM software configuration
  • Experience working in an admissions office or higher education environment is strongly preferred
  • Previous experience flowcharting and organizing projects or campaigns
  • Previous experience with CRM software or software that uses conditional merge and filtering functions
  • Database or SIS experience
  • Experience in programming and report writing
  • Ability to manage stress in a fast-paced, multi-tasking environment with a high volume of work
  • Exercise discretion and good judgment when reviewing sensitive admission materials and communicating University policies and admission procedures
  • Proficiency in managing a Relational Database Management System
  • Working knowledge of computer operating systems
  • Proven ability to work both independently and as a member of a team
  • Efficient and accurate use of Microsoft applications with a high level of proficiency in Excel
  • Ability to quickly learn and use new technology and software including PeopleSoft Campus Solutions and other third party software
  • Problem-solving skills and resourcefulness
  • High level of accuracy and organization
21

Marketing Customer Relationship Management Analysis Manager Resume Examples & Samples

  • Hindsight each campaign with high level metrics, trends and ad hoc analyses related to specific campaign objectives. Analyze offer and segmentation strategy to identify growth opportunities
  • Provide structure for the preparation of in-depth reviews of the Customer Relationship Management programs. Ensure that a holistic view of the program’s performance is clear. Provide input into future campaigns based on insights learned through reporting and hindsight analyses. Set up campaign tests to gain significant results; recommend next steps; apply learnings to future campaigns. Interface with internal and external clients
  • Develop and lead major insights and infrastructure development initiatives
  • Participate in Customer Relationship Management planning and strategic development efforts. Provide key insights needed to drive customer focused initiatives
  • Build and manage the Customer Relationship Management analytic team
  • Bachelors degree in Marketing or related field
  • Ten (10) years of marketing and four (4) years of management experience
  • Advanced skills in SAS programming, PL-SQL, T-SQL, and SSRS
22

Marketing Customer Relationship Management Analyst Resume Examples & Samples

  • Identify reporting needs/updates. Work with the Business Intelligence organization or available software to build out new reports
  • Track and forecast financial performance for each campaign/segment combination by time and channel. Monitor trends in campaign performance and proactively address underlying causes of trends; escalate major changes along with insights as to cause. Report performance against forecast including campaign level insights
  • Prepare in-depth reviews of the Customer Relationship Management programs. Provide a holistic view of performance. Provide input into future campaigns based on insights learned through reporting and hindsight analyses. Set up campaign tests to gain significant results; recommend next steps; apply learnings to future campaigns. Interface with internal and external clients. Assist business partners by performing ad hoc analyses related to Customer Relationship Management related activity
  • Experience in marketing analytics preferably in financial services
  • Experience with CRM and cross-channel marketing strategies
  • Solid background in campaign forecasting, test design and measurement
  • Response attribution experience
  • Strong communication skills through data visualizations, written and oral presentations
  • Experience interacting with business, technical and quantitative groups. Must be able to work closely with internal and external partners
  • Advanced skills with MS office
  • Very strong Excel skills. Must be able to build complex financial models
  • Experience with Business Intelligence/Report tools: Tableau, MS Analysis Services, etc
  • Advanced SQL skills. Experience with statistical analysis tools (SAS, R)
  • Big data experience. Experience with DMPs
  • Online marketing experience
  • Real-time marketing experience
  • Solid understanding of web analytics tracking and reporting
23

Customer Relationship Management Support With German Resume Examples & Samples

  • While working closely with the client and colleagues, you need to feel comfortable with communicating at different levels within the organization, from partners to peers
  • Managing fast-paced environment while being able to keep an eye on details
  • Showing proactive approach and seeking continuous improvement
  • 1-2 years’ experience in direct mailing operations
  • Language skills: fluent German skills and very good English are essential
24

Senior Customer Relationship Management Support With German Resume Examples & Samples

  • Being able to take complex tasks to break them down in manageable components and to meet quality and timeliness deadlines
  • A bachelor's degree
  • 4-5 years of total professional experience in international environment: 1-2 years’ experience in direct mailing operations
  • Experience working in a virtual team environment
  • Technical skills: advanced knowledge in MS Office
25

Microsoft Dynamics Customer Relationship Management Consultant Resume Examples & Samples

  • Participates in every aspect of the implementation from analyzing the customers’ business requirements to configuring Microsoft Dynamics CRM application to meet the customers’ needs
  • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes
  • Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step and understands the key activities and deliverables for the client engagement and internal projects
  • Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
  • Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process
  • Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Distribution Retail, CPG, Manufacturing, Industrial Products and Service industries
  • Service Management experience a plus (FieldOne or Field Service experience)
  • At least 3 years experience in the core areas of CRM (Sales, Service and/or Marketing modules)
  • At least 3 years experience in consulting with Distribution (Retail, CPG), Industrial (Industrial Products, Manufacturing) clients and Service industry clients
  • At least 3 years experience in deep Business Analyst / Business Process skills (non-technical)
  • At least 3 years experience in Microsoft's Sure-Step Implementation Methodology
  • At least 1 year experience demonstrating core functionality of Microsoft Dynamics CRM products to potential clients and partners
  • At least 7 years experience in the core areas of CRM (Sales, Service and/or Marketing modules)
  • At least 7 years experience in consulting with Distribution (Retail, CPG), Industrial (Industrial Products, Manufacturing) clients and Service industry clients
  • At least 5 years experience in deep Business Analyst / Business Process skills (non-technical)
  • At least 5 years experience in Microsoft's Sure-Step Implementation Methodology
  • At least 3 year experience demonstrating core functionality of Microsoft Dynamics CRM products to potential clients and partners
26

Customer Relationship Management Coordinator Resume Examples & Samples

  • Assist in the European roll out project for a new Global communication application (AMCDI)
  • Conduct research into the current customer experience for the Volvo branded Roadside Assistance Services
  • Deal directly with Customers as part of the coordination Team in the UK Uptime Centre
  • The role may suit an individual wishing to use other European languages but this is not a requirement of the role
  • General assistance to other members of the Uptime Solutions team as required
  • Intermediate to advanced Microsoft Office or equivalent
  • Ability to learn on the fly
  • Proficient in English, written & spoken
27

Customer Relationship Management Marketing Consultant Resume Examples & Samples

  • Analytics/reporting background
  • Direct marketing vendor or client experience
  • B2B marketing background
  • Understanding of the North American B2B market (USA + Canada)
  • Data quality control & improvement experience
  • CRM platform experience (i.e. SFDC, custom marketing databases)
  • Database / Marketing Operations experience preferred
  • Dell sales process knowledge preferred
28

Microsoft Customer Relationship Management Associate Partner Resume Examples & Samples

  • Project financial planning, forecasting and reporting
  • Managing all project management domains on custom development and/or systems integration projects
  • Leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting/client management environment
  • Leading large (50+ FTE), geographically distributed (resources in 2 or more countries) teams
  • Building and maintaining relationships with C level executives
  • Being a recognized expert leading complex projects, demonstrated through mentoring project managers
  • Providing Project Management consulting services - training, assessment, and core skills - to help clients establish Project Management Offices (PMOs), implement best practices and transform their businesses
  • At least 3 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite
  • Leading large (50+ FTE), geographically distributed teams
  • Project Management Institute Project Management Professional (PMP) Certification
  • Financial Services, Distribution Retail, Consumer Product Goods (CPG), Manufacturing, Industrial Products and Service industries experience
  • At least 5 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite
  • At least 10 years experience managing all project management domains on custom development and/or systems integration projects
  • At least 10 years experience leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting management environment
29

Customer Relationship Management Specialist Resume Examples & Samples

  • Salesforce.com Power User
  • Bachelor’s degree in marketing, business, engineering, science or related field
  • Proficiency in Microsoft Office applications, especially Excel
  • Experience with Salesforce.com and SharePoint preferred
  • Strong planning and organization skills with the ability to multi-task and to form actionable plans given objectives
  • Possess excellent interpersonal skills with ability to influence others in a team environment
  • Excellent communication skills both verbal and written, with focus on simplifying technical process and system elements
  • High technical aptitude for new systems and ability to problem solve independently
  • Build/maintain strong relationships with managers and commercial Salesforce.com users
  • Work in and adapt to a rapidly changing business environment
  • Get results by taking initiative, overcoming obstacles & finding creative solutions
30

Customer Relationship Management Month Industrial Placement Resume Examples & Samples

  • Provide support for markets regarding email strategy and campaign setup
  • Efficiently use our CRM database in order to analyse the success and learning’s of our campaigns, developing an understanding of trends and providing insights
  • Maintain/update the global reporting template and communicate results to markets
31

North NJ Customer Relationship Management Resume Examples & Samples

  • Dealership level Customer Relationship Management (CRM) process trainer
  • Audits dealership performance and utilization of CRM tool (DealerSocket) and reports back to local Management team
  • Administrator of CRM tool including maintaining CRM database, templates, User Management, etc…
  • Executes and maintains marketing campaigns within the CRM tools, and tracks and reports effectiveness
  • Trains dealership staff on new CRM product updates and monitors productivity
  • Implements processes for data mining in CRM tool
  • Facilitates the integration between CRM, DMS and telephony systems
  • Attends weekly CRM calls with Regional Marketing Coordinator and DealerSocket consultant to review performance and share best practices
  • Collaborates with other Area CRM Performance Trainers to develop new opportunities to enhance processes, traffic management and ROI utilizing industry guide for best practices
  • Thorough and working knowledge of DealerSocket
  • Requires knowledge and experience with the Microsoft Office Suite of products, and have the aptitude to learn technical information quickly
  • Excellent project management, oral, and written communication skills are required
  • Must have the ability to work in a fast paced environment and work under pressure
  • Ability to identify business issues/requirements and to solve problems with many variables and unique situations
  • Ability to work independently and creatively and as part of a local Area Management Team
  • Must be able to maintain integrity, minimize confusion and keep control throughout the project lifecycle
  • Must be able to deal effectively with people, and possess good judgment, initiative, strong work ethic and dependability
  • Drive and hold a valid and current driver's license
  • Must be able to demonstrate ability to effectively and clearly deliver information to a range of audience’s
  • Excellent reasoning and logical thinking capabilities
  • This is not necessarily an exhaustive list of responsibilities, skills, duties requirement, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the
32

Customer Relationship Management Process Developer Resume Examples & Samples

  • Understanding IC and commercial CRM tools and applications dealing with products, services, scheduling, tracking and customer feedback metrics information
  • Review, develop and evaluate policy, planning, and requirements that impact IC Customer and IC-wide BI/CRM process development
  • Understand, develop and review IC –wide standards and requirements for BI/CRM and make recommendations on how best to improve them
  • Assist in developing a road-map and overarching process wiring diagram for IC Customer engagement process baseline and improvements
  • Assist in the identification, gathering and cataloging of IC Customer products and services to facilitate automated user selection, shipping, tracking, and delivery
  • Coordinate monthly IC Customer inputs to CRM “Common Operational Practice” Forums
  • Coordinate weekly IC Customer CRM inputs to Office, Director National Intelligence (ODNI) Customer Experience Campaign presentations
  • Coordinate weekly IC customer CRM internal working groups assessing and evaluating CRM standards and metrics relating to customer satisfaction
  • Education /Experience: Bachelor’s Degree and/or five years of field experience in the field of CR
  • Minimal of two years working in the IC
  • Demonstrated ability to thrive in a high energy, high visibility workplace environment
  • Must have demonstrated presentation skills and experience interfacing with the customer
  • Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
  • Position requires a proactive, self-starting, independent, flexible engineer with excellent interpersonal skills with the ability to be productive with little supervision
33

Microsoft Dynamics Customer Relationship Management IT Specialist Resume Examples & Samples

  • At least 1 year of experience in the core areas of Microsoft Dynamics CRM (Sales, Service and/or Marketing modules)
  • At least 1 year of experience performing in a Developer capacity
  • At least 3 years of experience in the core areas of Microsoft Dynamics CRM (Sales, Service and/or Marketing modules)
  • At least 3 years of experience performing in a Developer capacity
  • At least 3 years experience working for a consulting organization
  • At least 1 year experience demonstrating core functionality of Microsoft Dynamics CRM product
  • At least 1 year experience with Scribe, JavaScript, SSIS, SSRS, ASP.net and/or SharePoint
  • At least one year experience with Microsoft's Sure-Step Implementation Methodology
34

Microsoft Dynamics Customer Relationship Management Lead Resume Examples & Samples

  • 3-4 years of experience with Microsoft CRM and related systems
  • 1-2 years of MS SQL RDBMS query languages
  • Experience with the Microsoft .Net stack
  • Experience with documentation of functional/solution design and system/integration/testing for MS Dynamics applications
  • 2 years lead experience
  • Microsoft CRM Certification MB2714
35

Manager, Customer Relationship Management Resume Examples & Samples

  • Managing Salesforce.com – administration, training, etc. of the SF.com system for KSC (Sales Cloud)
  • Providing Daily Track Sales Reporting via Tableau
  • Managing the SAVO App & Web Management, KCompass App, KSC iPad/ Mobile Management and Ad Hoc Reporting/ Tasks
  • Collaborating internally with Kellogg IT, KSC Sales, Sales Strategy, Marketing and Etc. to drive business results
  • Providing Integrated Selling System Administration, Training, Building Project Management, Needs Analysis, and Avocation to the Kellogg Company
  • Implementing partners or consultants to assist on select projects where advanced technical aptitude is needed. This role is responsible for costing out additional work (visualforce programming, etc.) and taking a project management lead approach to build, test in sandbox, publish to production, and onboard sales
  • Testing and refinement of current tools / processes focused on driving insights and adding value to the KSC business
  • Salesforce.com CRM Sales Cloud administration experience
  • Sales Reporting Experience with a strong attention to driving insights (i.e. SAP, Tableau and etc.)
  • Comfortable presenting/ training small to large groups
  • Proficient in Microsoft Word, Excel & PowerPoint
36

Customer Relationship Management Marketing Senior Advisor Resume Examples & Samples

  • Clear communication to the business regarding targeting and strategy (+ listening to their needs)
  • Quarterly planning and managing Merkle CU’s (ability to push back on non-priorities)
  • Strong understanding of business priorities (BU’s, Segments and how they often are juxtapositions)
  • Learning segmentation and database parameters (Job Levels, Job Areas + Models ect) for successful campaign building (CRD’s) and a cohesive contact strategy
  • Understanding of email metrics, reporting and ability to develop new reporting views
  • Maintain and protect Dell EMC privacy standards
37

Customer Relationship Management & Analytics Co-op Student Toronto Resume Examples & Samples

  • Marketing analysis to drive the right offer to the right client at the right time. Tasks would include framing analytical objectives with senior leaders, sourcing relevant data, performing in-depth analysis and presenting actionable insights to stakeholders in a timely and effective manner
  • Interact with RBC IT, Marketing and Product groups and various technical groups to understand, champion, challenge and specify business, design and technical requirement for marketing tactics
  • Timely development, execution and quality assurance of Direct Marketing tactics through a variety of channels
  • Evolve and optimize campaign processes, and ensure the alignment to business and marketing objectives
  • Manage timelines, accuracy and reliability of Marketing Campaigns to meet the businesses objectives
  • Perform quality assurance audits to ensure the campaign design & build has been accurately interpreted to meets the business need
  • Follow all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
  • Ensure corporate reputation is maintained by strict adherence to privacy guidelines and ethics, data stewardship and governance policies and processes
  • Identify and implement new methods or processes to shorten the Marketing cycle or to reduce costs
  • Ensure that all CRM concepts, CIDM standard methodology and best practices are implemented in day to day routines by self and team
38

Customer Relationship Management Platform Manager Resume Examples & Samples

  • Manage the ongoing platform releases (internal development and vendor releases) and implementation of CRM business capabilities, technologies, and related infrastructure
  • Manage CRM environment (internal and external) and user licenses
  • Lead CRM platform life cycle management across enterprise based on current and future business capabilities
  • Utilize enterprise principles in building quality platforms either by leveraging custom components or commercial solutions
  • Collaborate with Commercial functions in leveraging the CRM platform to enable effective Customer relationships; work with IT Functions, Commercial Operations, Marketing, and Business leaders to identify opportunities for enhanced engagement
  • Evolve the operations and support model, increasing capability and reducing cost
  • Manage CRM platform budget and vendors
  • B.A. or B.S. /M.S. in Computer Science or relevant discipline
  • 4+ years of experience implementing and managing CRM solutions at an enterprise level (Saleforce.com and/or Veeva CRM)
  • Experience in pharmaceutical industry required particularly in a Commercial function
  • Enterprise experience delivering customer relationship management capabilities utilizing internal teams and distributed groups
  • Experience translating technical information in to easy-to-understand business concepts
  • Expert level understanding of CRM systems and infrastructure
  • Experience / Certifications with Salesforce.com and/or Veeva CRM is preferred
39

Customer Relationship Management Lead Resume Examples & Samples

  • Experience with EPLC, SDLC, and ITIL
  • Knowledge of IT services
  • Ability to manage customers effectively in a stressful environment and write clearly, including developing SLAs and process flow diagrams
  • 3+ years of experience with managing various client projects and infrastructure support services
  • Knowledge of customer outreach capabilities, client engagement activities, organizational techniques, and customer service
  • Ability to manage multiple tasks and project assignments
  • BA or BS degree in a technical field
  • Project Management or ITIL Certification
40

Customer Relationship Management Executive Resume Examples & Samples

  • Build effective fashion campaigns that answer the needs of relevant customer segments
  • Be an advocate of the customer’s experience to continually create WOW moments
  • Take ownership of the operation and performance of assigned email and mobile communication channels
  • Coordinate across departments to plan and prepare relevant content for subscribers
  • Understand business objectives and conduct meaningful analyses to identify impactful developments that will improve the performance of the communications
  • Utilise digital technology and creativity to push the boundaries of the CRM experience
  • Assist in the optimisation of other relevant CRM related communications to broaden understanding of CRM
41

Sdl-customer Relationship Management Resume Examples & Samples

  • Graduate with at least 9 -12 years of post-qualification experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score etc
  • Prior experience in managing Accounts Payable Helpdesk and experience of working on procurement ERP platform like Ariba, Oracle, Millie. etc. is preferred
  • Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite
  • Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must
  • The scope of responsibilities include prioritizing workload
  • Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
  • Frequent contacts with internal/external customers and other company representatives at all levels of management
  • Proven People leadership skills and the ability to assess, develop, retain and nurture talent. Ability to drive team cohesiveness, collaboration and cooperation within team and cross functionally in a multi-cultural environment
  • Experience of running a diverse team of 10-15 team members is required
  • Strong Process & People Focus
  • Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions
  • Should be flexible to work in the shift environment
  • Customer orientation /ability to empathize with the customer
  • Demonstrated high performance in the previous organization
  • Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills Exposure to quality tools like six sigma, Quality tools etc is preferred
42

Customer Relationship Management Collaborative Program Initiative Between National Grid & Kingsborough Community College Resume Examples & Samples

  • Must have at minimum a High School Diploma or GED
  • This is a full time position of 40 hours per week
  • Preference will be given to multi lingual candidates; Spanish, Mandarin, Cantonese, Russian and those candidates with prior customer service experience
  • There are comprehensive benefits with this position available after 6 months of successful employment
43

Customer Relationship Management & Project Manager Resume Examples & Samples

  • Good experiences in planning & marketing the CRM offers towards end customers in retail business
  • Strong data mindset and able to introduce measurements, conduct analysis over aggregated customer data and draw meaningful conclusions
  • Good knowledge on customer journey and operation process on frontline from customer angle. Understand what is effective communication
  • Strong negotiation and coordination skills
  • Open-minded, have passion in digital and customer marketing innovation
  • Good communicator towards all stakeholders and influence positively
44

Customer Relationship Management Program Manager Resume Examples & Samples

  • Minimum of four years of CRM marketing communications experience working with project budgets
  • Knowledge of CRM marketing principles, processes, techniques, and marketing communications planning and segmentation methods
  • Knowledge of the strengths and weaknesses of print (magazine, direct mail, newspaper,) broadcast (radio and TV) digital and social communication channels (online) and their related production methods
  • Knowledge of CRM tools for campaign management, email marketing, marketing automation, business Intelligence and reporting
  • Negotiation skills
  • Work with minimal direct supervision
  • Multicultural
  • Demonstrated commitment to being accountable for results, plus the ability and initiative to accept a high level of responsibility
  • Willingness to work evenings, weekends or at home as needed
  • Minimum of six years’ experience in CRM marketing communications in a large company/retailer with budget management responsibilities
  • Master of Business Administration or equivalent experience
45

Microsoft Dynamics Customer Relationship Management Developer Resume Examples & Samples

  • JQuery
  • JavaScript
  • Team Foundation Server (TFS)
  • Visual Studio
  • Microsoft Office Suite, specifically Microsoft Word, Excel, PowerPoint, and Visio
  • Strong technical background on Microsoft technologies/trends
  • Strong analytical, presentation, and writing skills
  • At least 3 years team lead experience or management experience of 5+ team members (management consultant only)
  • At least 2 years project experience in enterprise business application development and delivery (e.g., CRM, ERP, SCM, HCM)
  • At least 1 year project implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
  • At least 2 years project experience using web development tools and technologies such as: ASP.Net, C#, .NET, SQL Server or similar products
  • At least 2 years experience working within a team environment
  • Basic knowledge of software development methodologies (Waterfall and/or Agile)
  • Basic knowledge of object oriented concepts and design as well as the ability to develop complex technical designs
  • At least 2 years consulting experience working for a global systems integrator
  • Microsoft Certified Professional (MCP)
  • At least 1 year project experience working with Microsoft Dynamics 365 Operations or Microsoft Dynamics AX 7, 2012, or 2009
  • At least 1 year project experience working with global and offshore project teams
  • Mobile Development (Windows 10)
  • Abstraction Framework
  • Angular.js and Breeze.js
  • HTML 5
  • Data Migration (Scribe, SSIS)
  • WCF
  • SOAP
  • Microsoft BizTalk (or equivalent ESB)
  • Microsoft SharePoint (JSOM, CSOM, REST APIs)
  • Microsoft BI experience (e.g., Power BI, Cortana Intelligence Suite)
  • Microsoft Common Data Model
  • Microsoft PowerApps
46

Customer Relationship Management Administrator Resume Examples & Samples

  • Manage TargetX, the Graduate Schools Customer Relationship Management (CRM) system, helping programs load leads into the software and setting up communication plans to help recruit students
  • Manage the TargetX application and decision modules, ensuring that they reflect the individual needs of over 100 graduate programs; maintain the application terms, open dates, and deadlines for individual programs; maintain the Application Requirements Manager (ARM) to ensure we are collecting customized requirements
  • Set up communication campaigns for the Graduate School and individual graduate programs as needed; communication campaigns will include recruitment, communication throughout application process, and after admission decisions are rendered; customize email templates, set up target populations for each email campaign; manage scheduling broadcast emails and campaigns
  • Configure recruitment events and inquiry forms by setting up the events/form in the system, ensuring the data connectors are configured appropriately to collect data, set-up email communication to advertise and follow-up after the event/form submission
  • Handle daily maintenance of the CRM including duplication resolution, data cleanup, graduate user support issues, and program requests; monitor day-to-day activity of student interaction with the CRM
  • Assist the Director of Student & Academic Services and the Associate Dean for Recruitment and Retention with special projects to improve graduate admissions and recruitment as needed; provide data for reporting and tracking purposes upon request
47

Customer Relationship Management Intern Resume Examples & Samples

  • Salesforce Accounts and Contacts with Data.com
  • Business Science Major preferred
  • Experience cooperating and working with a large team to deliver a defined set of objectives
  • Experience with external and internal communications
  • Solid organizational skills, including attention to detail and multitasking skills
  • Strong working knowledge of Mircrosoft Office products and organization tools
  • Experience with Salesforce and other SaaS/Cloud software is a plus
48

Marketing Manager Customer Relationship Management Resume Examples & Samples

  • Oversee execution of all grand opening, distressed market, and TurningPoint patient acquisition campaigns (DM and email), response analysis and reporting
  • Oversee day to day execution of all prospect and pre-/post-appointment patient communications (email, SMS, robo call, DM), engagement/response analysis and reporting
  • Initiate and oversee all campaign offer, targeting and creative testing (A/B, multi-variate, etc.) including response analysis and reporting
  • Collaborate with support agencies to ensure CRM best practices are always employed and to identify emerging/new trends and technologies
  • Work with IT and support vendors to ensure continuous, daily, flow (and proper processing) of all pre-appointment, post-appointment and feedback files
  • Partner with IT on break/fixes and other enhancements/modifications to existing data processes/communication platforms
  • Partner with Field Support, Patient Satisfaction and Clinical to identify opportunities to improve patient communications (message, cadence, and channel)
  • Work with the Social team on
49

Microsoft Dynamics Customer Relationship Management Lead Resume Examples & Samples

  • 5-7 years of experience with Microsoft CRM and related systems
  • 3-4 years of MS SQL RDBMS query languages
  • Willingness to travel to 50%
50

Customer Relationship Management Resume Examples & Samples

  • Parts Sales Process
  • Diploma in Automotive, Logistics and/ or Business Administration or equivalent
  • Experience (type of)
  • At least 8-10 years in the automotive business in particular After-sales area
  • Proven record of customer service experience
  • Very good communication and problem solving skills
  • Specific knowledge
  • High customer orientation
  • Knowledge of automotive parts and dealer operation process
  • Native English speaker or excellent in English speaking and business writing
  • Native Mandarin speaker or fluent in Mandarin with understanding of local business environment
51

Director Customer Relationship Management Resume Examples & Samples

  • Lead a team of CRM professionals, provide technical guidance and mentoring
  • Analyze and segment customers by category, value, recency and identify relevant targeting
  • Manage customer loyalty program; develop KPIs and dashboards for executive leadership
  • Partner with cross functional teams to implement best practices on customer relationship management programs
  • Launch new features and products within the existing CRM platforms to Sales, Marketing and Service teams
  • Work with the Analytics team to create the proper reporting and analytics to analyze the performance of cross-channel marketing programs
  • Develop a framework and methodology for mapping our existing customer journeys, scoring the customer journey performance and resulting customer sentiment
  • Develop and manage overall customer contact strategy – driving towards a goal of targeting customers at the right time, in the right format with the right content for them
  • Collaborate with the other parts of the organization to identify common challenges and develop optimal solutions
  • Develop presentations, project plans, timelines, and vendor relationships to ensure projects are delivered with the highest quality and on time
  • Bachelor’s degree and a minimum of 8 years of relevant work experience in Customer Relationship Management roles
  • Experience leading teams of employees. Ability to coach and motivate teams
  • Experience developing various types of customer lifecycle campaigns (loyalty/retention programs, new customer acquisition, win-back, etc.)
  • Experience with Salesforce.com and database technologies
  • Comfortable interacting throughout all levels of the organization and external partners
52

Customer Relationship Management & Retention Resume Examples & Samples

  • Accountable for the forecasting, planning and execution of all campaigns and programs designed to improve the ARPU & retention rates of our customer base
  • Develop customer segmentation strategies and govern the contact strategy across each group to ensure optimum customer experience is balanced alongside maximum revenue return
  • Lead and govern all customer communications, including lifecycle programs which aim to manage the most effective outcome across each related touchpoint and journey
  • Partner with Analytics to perform customer & campaign analysis as well as predictive & segmentation modelling to help highlight opportunities and resulting strategies
  • Inform and influence offers, promotions and journeys required to drive increased LTV. In particular, work to build save strategies and promotions to reduce churn and incentivize loyalty
  • Ensure robust operations are in place for all 1:1 communication channels, including seamless integrations with touchpoints not directly managed within the team (e.g. Call Center)
  • Accountable for daily monitoring, optimization and ROI across all channels, customer KPIs and programs. Building robust report and conducting ad hoc analysis to inform the team’s planning as well as broader business strategy
  • Develop and lead a team of highly motivated customer management & retention experts across both external vendors and internal hires
  • 10 years of experience in CRM & Retention Marketing, within a subscription based consumer business. Entertainment or Telecommunications industry preferred
  • Proven ability to improve retention & upsell/cross sell rates at scale in a complex and high performance driven environment
  • Hands on experience with CRM & marketing automation capabilities, including Campaign Management & 1:1 outbound channel fulfilment solutions (Push, Email, SMS, In Product)
  • Aptitude for measurement and performance accountability is required.Analytical thinker with a depth of knowledge in channel level analytics, campaign tracking and ROI metrics is a must. This includes the ability to stitch channel and customer level analysis together
  • Proven results with growing actionable marketing databases,
  • Proven ability to lead robust testing strategies across multiple KPIs and campaigns
  • Strong communication and presentation skills with an ability to communicate both upwardly and cross functionally
  • A Bachelor’s degree in Marketing, Business or equivalent required. MBA preferred
53

Internship Customer Relationship Management Resume Examples & Samples

  • You are in Bac+3 or Bac+4 degree level (or equivalent) in General Engineering
  • You have basic technical knowledge about airplanes
  • You master the use of the Microsoft Office pack (especially Excel with macros)
  • Soft skills : able to speak up, enthusiasm and good at communicate
54

Customer Relationship Management Analyst Resume Examples & Samples

  • Review 3rd party sales reports for payments to Buying Groups on a monthly basis
  • Coordinating the flow of information between the Distributor, Dealer and Sales Organization
  • Generate monthly reports for internal/external customers from these Buying Group sales
  • Review and process monthly claims from the Buying Groups
  • Update new/changed Dealers and Retailers in SAP Buying Group files
  • Administer iSelect program created by Sales & Marketing
  • Create monthly reports for the iSelect program for internal/external customers
  • Monitor iSelect program credits to request and dispersed to distributors
  • Administer Elite program created by Sales & Marketing
  • Create Ad Hoc reporting for internal/external customers upon request
  • Manager Dealer Locator file
  • Provide product support to consumers and retailers that call on Consumer Hotline
  • Other duties may be assigned as needed to support the business
55

Applications Sales Representative Customer Relationship Management Resume Examples & Samples

  • Build pipeline to required coverage through direct engagement in the market
  • Drive revenue through both direct sales and partners to achieve assigned revenue quota
  • Provide accurate forecasting, pipeline tracking and reporting
  • Develop a strategy and business plans with key accounts
  • Promote Oracle Commerce technology at the highest level of the corporate, practice and technology groups
  • Research competitive landscape; determine strengths and weaknesses to effectively communicate key selling points and value
  • Understand the profile of target customers and develop a qualified sales pipeline
  • Build and maintain strong relationships with both current and prospective clients
  • Work effectively with the sales and Commerce support teams (services, finance etc)
  • Manage full cycle solution sales
56

Analyst, Customer Relationship Management Resume Examples & Samples

  • 20%: Capture marketing campaign requirements through close collaboration with marketing partners
  • 40%: Provide marketing support, including set-up of campaigns and strategies in IBM Campaign and Interact, for small to medium size campaigns
  • 40%: Design, test and execute campaigns using product- and activity-based purchase triggers, segment and personalization rules to support business goals
  • The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job
  • Bachelors degree within a technical field is strongly preferred
  • Previous retail experience strongly preferred
  • Previous CRM experience strongly preferred
  • Project management skills are strongly preferred
  • Excellent verbal and written communication skills; ability to communicate analytical information in clear, concise presentations
  • Experienced in CRM execution and management, preferably in a retail context
  • Experienced in the application of segmentation and predictive modeling
  • Strong analytical skills skilled in utilizing Unica and other CRM software
  • Proficient with PowerPoint, Excel, Access
57

Customer Relationship Management Resume Examples & Samples

  • Performs other activities related to program and departmental duties as assigned or requested
  • 5+years of experience planning and launching lifecycle campaigns with demonstrable results
  • Hands-on experience with an email or CRM platform a plus
  • Experience using campaign management tools to execute campaigns
  • Experience with A/B testing, messaging, and post-campaign analysis
  • Expertise at digesting and understanding large sets of data
  • Excellent organizational skills with strong attention to detail
  • Ability to balance an intense attention to detail with swift execution
  • Bachelor's degree or equivalent experience. MBA is a plus
  • A self-starting attitude—ready to seize opportunities to make an impact without needing to be told
  • Salesforce, Marketing Cloud and Tableau expertise a plus
  • Familiarity with HTML and CSS a plus
  • 5+ years related experience planning and launching lifecycle campaigns with demonstrable results
58

Enterprise Customer Relationship Management Lead Resume Examples & Samples

  • Execute the CRM Program Strategy and Vision and champion cross-functional teams towards building the center of excellence infrastructure needed to fully support CRM program
  • Partner in developing CRM Business Goals, including segmentation & offer strategies that increase customer engagement & retention and, detection strategies to reduce fraud
  • Ensure consistent process and controls are in place across lines of business and platforms to mitigate risk related to data privacy, compliance and legal and allow for advanced adoption and efficiency gains
  • Oversee the creation, prioritization and execution of the CRM roadmap
  • Establish cross-functional CRM program governance
  • Lead and develop a team of highly motivated CRM Specialists
  • Responsible for all CRM related business vendor relationships
  • Execute reporting and analysis on CRM program performance, including identifying business drivers and opportunities for improvement
  • Perform ad hoc analyses for internal stakeholders and executives
  • Identify CRM insights and trends and share findings and recommendations
  • Brainstorm and implement changes to CRM tools, processes and impacts of technology migrations to streamline or improve execution
  • Solicit the support to expand CRM in the future as required
  • Master’s degree, or equivalent work experience
  • Five or more years of managerial experience
  • Excellent leadership and interpersonal skills
  • Excellent written and verbal communication skills, with strong presentation and report writing skills
  • Cross-functional governance, prioritization and project management experience
  • Demonstrated ability to work in a fast paced environment, learn quickly, be a team player, and manage change effectively
  • Self-motivated, responsive and dedicated to customer success
  • Ability to work efficiently and meet deadlines in a cross-functional, team-based environment
  • Ability to manage multiple projects with various deadlines simultaneously
  • Proven analytical abilities, understanding of statistics & proficiency in Excel
  • Understanding of technology and ability to partner with IT and other key stakeholders to create and deliver against CRM roadmap
  • Knowledge of competitive market, banking operations, and U.S. Bancorp's products and services
  • Experience working with CRM methodologies and software
59

Customer Relationship Management Administrator Resume Examples & Samples

  • Provide CRM Administrator support to users, diagnosing and resolving problems
  • Monitor data quality, data migrations, and data integration
  • Represent the interest of the users while maintaining the integrity of the CRM system and data
  • Gather, identify and analyze CRM business requirements and ensure appropriate requirements are met by the CRM system
  • Train users on system functions and processes for CRM systems
  • Minimum of one (1) year of experience supporting a CRM Salesforce platform
  • Sales & Marketing knowledge
  • Data integrity experience
  • Process improvement experience
  • Technical system aptitude
  • Ability to work both independently and part of a team
  • High attention to detail and highly organized
  • Strong Communication and interpersonal skills
60

Microsoft Customer Relationship Management Associate Partner Resume Examples & Samples

  • Skill development: helping our employees grow their foundational skills
  • Diversity of people: Diversity of thought driving collective innovation
  • Http://www.ibm.com/ibm/responsibility/initiatives.html
61

Customer Relationship Management Analyst Resume Examples & Samples

  • University degree in business
  • Minimum 5 years’ experience in an analytical or Project Management role with exposure to Sales and Marketing
  • Working knowledge of the healthcare environment
  • Customer Relationship Management (CRM) system experience
  • Strong written and verbal communication skills including presentations
  • Ability to facilitate training
  • Collaboration skills to gather necessary information and build trust
  • Time management and prioritization skills
  • Advanced IT skills in MS Project and Excel
  • Strong systems & analytical skills
  • Effective in working with databases
  • Current Salesforce Certified Administrator
  • Experience with Salesforce.com CRM
  • Previous work experience in the medical device industry
  • Written & oral communication effectiveness in French
  • COGNOS experience
  • Previous work experience in the Healthcare industr
62

GTB Americas Customer Relationship Management Resume Examples & Samples

  • Determine which clients should be visited by the Head of GTB Americas. Work with sale/coverage to create briefing documents and presentation material
  • Reinforce senior management decisions by providing deep dive analysis on client buying behaviour of "green clients" based on industry group, asset type, market cap and region
  • Represent the Head of GTB Americas in client rated meetings when necessary
  • Collaborate with relationship managers to determine any possible risk/opportunity to share of wallet, market share, and highlight any potential cross selling opportunities
  • Perform analysis on client activity trends and individual market in comparison to the broader market to determine any correlation and provide recommendations to management team on potential areas of interests to clients and brief the Head of GTB Americas
  • Distil large sets of client data into an easily digestible format to provide management with a clear crisp story on how clients should be covered, how to allocate internal resources, and increase drivers of revenue
  • Analyse feedback from surveys and client votes to provide an update to senior management on how the services, sales team, and research are ranked, rated and recommending ways gain additional market share
  • Attend meetings with stakeholders to provide insight on services currently consumed and help highlight additional products and service offerings that may be a potential fit
  • Strong Communication skills – written, verbal & presentational
  • Ability to craft a story based on data and analysis, discussions and market knowledge
  • Strong technical and analytical skills
  • Highly proficient with MS Office suite, especially MS Excel and MS PowerPoint
  • Background or experience in consulting, sales support and/or analytics preferred
  • Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines
  • Familiarity or experience with Transaction Banking product areas preferred
  • Self-driven, but able to work well with a team and collaborative in approach
  • Technically strong in excel and PowerPoint
63

Application Development & Customer Relationship Management Project Manager Resume Examples & Samples

  • 8+ years of experience with project management, including using SalesForce, Siebel, and MS Dynamics
  • 5+ years of experience as a solution architect, including managing a team of 10-20 members’ process improvement and delivery
  • Experience with CRM
  • Knowledge of how to lead teams, talk with the business, negotiate with vendors, and contact management
  • Knowledge of project management, applications development, change management, and general systems engineering
  • Ability to lead SW development teams and all aspects of project management
  • BS degree in Software Engineering or Systems Engineering
  • 8-10 years of experience in a project management role
  • Experience with SalesForce projects
  • Experience with program management, including managing other PMs
  • Knowledge of SalesForce dynamics and how it integrates with other systems
  • Ability to drive technical developers
  • Possession of excellent oral and written communication skills, including driving timelines and reporting or mitigating risks