Crm Solution Architect Resume Samples
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Crm Solution Architect Resume Samples
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JG
J Grant
Jeanie
Grant
18072 Moen Views
Dallas
TX
+1 (555) 878 7713
18072 Moen Views
Dallas
TX
Phone
p
+1 (555) 878 7713
Experience
Experience
New York, NY
Crm Solution Architect
New York, NY
Kohler, VonRueden and Berge
New York, NY
Crm Solution Architect
- Build and foster a high performance engineering culture, mentor team members and provide your team with the tools and motivation to make things happen
- Work with the business stakeholders and other programmers and analysts to develop a solution or enhance existing solution
- Provide guidance on pre-sales, technical architecture, integration, development, configuration, customization efforts for the team
- Proficient in IT processes, general controls, project management, and system development life cycles
- Be a visionary partnering with our Enterprise Architects & recommend Platform improvements & work proactively to remove technical debt
- Perform business development (to grow Ericsson business and Consulting Services)
- Assess new tools and software, perform POCs, and offer recommendations to improve our enterprise landscape
Phoenix, AZ
Microsoft Dynamics CRM Solution Architect
Phoenix, AZ
Runte Inc
Phoenix, AZ
Microsoft Dynamics CRM Solution Architect
- Provide hands-on, expert-level technical assistance to developers
- Manage the technical delivery of custom development, integrations, and data migration elements of a Microsoft Dynamics CRM implementation
- Develop custom solutions and interfaces leveraging the MSCRM platform
- Obtain approval and validation on solution developed
- Provide detailed estimates
- Design and manage the execution of test plans to ensure a quality solution is delivered
- Provide guidance in creating solutions for the gaps
present
San Francisco, CA
Senior CRM Solution Architect
San Francisco, CA
Jenkins-Mann
present
San Francisco, CA
Senior CRM Solution Architect
present
- Conversant in Omnichannel commerce and marketing, Agile development, hosting, systems integration and multiple development technologies
- Develop technical presentations & proposals, & perform customer presentations
- Integrating Frontend (Customer Relationship Management, B2B, B2C, etc.), Backend (reporting, reconciliation, revenue assurance, etc.)
- Provide feedback to R&D
- Work with core team on list of potential activities & solutions
- In-depth knowledge of systems architecture with a proven track record of designing and implementing technology solutions in large, complex environments
- Scope, define & design solution offerings in CRM; driving end-to-end technical solutions
Education
Education
Bachelor’s Degree in Information Systems
Bachelor’s Degree in Information Systems
Washington State University
Bachelor’s Degree in Information Systems
Skills
Skills
- Possesses change leadership skills. The demonstrated ability to effect change on a global scale. Strong influencing and collaboration skills
- Strong problem solving, analytical and troubleshooting skills with the ability to exercise mature judgment
- Excellent analytical skills
- Advanced knowledge of developing using JavaScript, .NET and C#
- Expert and in-depth knowledge of the Dynamics 365
- Ability to travel domestically
- Ability to work as part of a team to solve technical problems in varied political and geographic environments
- Excellent understanding of object-oriented concepts & MVC design patterns, and prior work with OO languages
- Ability to not only solution but help out with hands-on configuration, Apex/VF programming and integration development
- Supporting internal user administration - permissions, access and general usability questions
10 Crm Solution Architect resume templates
Read our complete resume writing guides
1
Dynamics CRM Solution Architect Consultant Resume Examples & Samples
- 4-10 years Dynamics CRM implementation experience and holds applicable Microsoft certifications
- The candidate should have a BS/BA degree or equivalent work experience combined with a minimum of 5 years relevant working experience in CRM applications, systems development, software support, and consulting
- Candidate has held similar enterprise architect roles for consulting practices
- The ideal candidate will have an advanced level of knowledge in three or more of the following areas: .NET Frameworks, C#, ASP.NET, SQL, XML Technologies and Web Services. Working knowledge of Win2003K Advanced Server, SQL Server 2000/2005, BizTalk Server 2004, SharePoint Portal Server 2003, CMS, Office Systems, ASP, COM+, VB, TCP/IP and general networking and Active Directory is required
- Experience leading presales workshops, developing roadmaps, developing and delivering demonstrations, developing estimates and assisting the development of RFP’s responses and Statements of Work
- Experienced in Dynamics CRM, has a successful history in working presales leveraging virtual teams
- Job role experience as a consultant in a consulting practice, with a strong technical understanding of enterprise data models and interface development
- Dynamics CRM STRONG technical knowledge (CRM, Data Model, ISV’s), is able to represent the product solution from a technical perspective
- Experience creating strong business cases supported by compelling value propositions
- Performed business requirements gathering (to be model, as is model, etc.) and experienced configuring Salesforce module(s)
- Performed definition and functional design of conversions and interfaces and functional experience in leading technical team through API usage; integration development
2
Crm Solution Architect Resume Examples & Samples
- Partner with Marketing, CRM, Finance, HR, and Mountain Operations in the development and execution of Data Warehousing & Analytics vision and strategy
- Responsible for designing and delivering quality software solutions using SAS, Dataflux MDM, SQL Server, BizTalk, ExactTarget and other data and integration technologies
- Serve as a technical lead owning the customer data and integration architecture (including data flow design, development of data conversion/migration routines and data validation, data mapping and development of integration services) that supports CRM projects
- Identify, influence & implement process improvements for CRM capabilities
- Partner with CRM Program Manager to assess and improve CRM ecosystem
- Partner across teams to ensure the solution fits in with broader application architecture and aligns with Enterprise Architecture
- Work across functional teams to create solutions; understanding business ecosystem and applying technical direction
- Lead production CRM application support and troubleshooting
- Assist management with the setting of priorities, defining resources needs, and estimating work efforts
- Work across teams to deploy, transition and provide ongoing application support throughout the adoption of a solution
- Responsible for Knowledge Mgmt, ensuring proper cross training is provided to remove single resource dependencies
- Create documentation of entire CRM Ecosystem, used for cross-training and on-boarding
3
Crm Solution Architect Resume Examples & Samples
- Continuously identify innovate profitable business opportunities
- Analyze customer and user offerings, market scenarios, customer go to market strategy
- Develop consulting practice capabilities
- Share project learning and contribute to Thought Leadership
4
Crm Solution Architect Resume Examples & Samples
- Working directly with business areas to identify system needs, gather requirements, assist with prioritization and delivery (training and documentation)
- Configuration and maintenance of declarative Salesforce capabilities (reporting, page layouts)
- Supporting internal user administration - permissions, access and general usability questions
- Monitoring and responding to feature and support requests from business users
5
Microsoft Dynamics CRM Solution Architect Resume Examples & Samples
- Translate business requirements into well-architected solutions that best leverage the Microsoft Dynamics CRM platform
- Manage the technical delivery of custom development, integrations, and data migration elements of a Microsoft Dynamics CRM implementation
- Minimum 5 years of Microsoft Dynamics CRM platform experience (7+ years preferred)
- Strong knowledge of OOAD, database design, and Software Design patterns such as MVC, N-Tier, Test Driven Development, and Dependency Injection
- Deep technical understanding of MSCRM is a must
- Excellent client-facing written and oral communications skills
- Background in User Experience
- Web services development experience
- Architecting and developing high redundancy and concurrency systems with low latency
- Experience implementing MSCRM within the context of an MDM or Data Warehouse architecture
6
MS Dynamics CRM Solution Architect Resume Examples & Samples
- MS Dynamics Solution ArchitectProficient in MS CRM 2013/2015
- Proven experience selling consulting engagements which includes estimating scoping and writing effective statements of work that clearly set expectations and limit risk
- Proven experience CRM Tech Lead or equivalent position for at least three years leading teams of five or more employees
- Ability to articulate architectural differences between solution methods and the related challenges and approaches for each
7
Digital It-crm Solution Architect Resume Examples & Samples
- Understand and support the implementation of the Digital Systems strategic roadmap
- Design, document, and implement the multi-divisional digital IT CRM platform in APAC including system architecture, network, SIEBEL module, database and etc
- Review requirement and vendor solutions to align with zone CRM strategy
- Participate in the definition of the technical solution, architecture solution and overall objectives for the digital CRM projects
- Prepare the project/program delivery and the knowledge transfer for the run in close relation with the operating teams
- Define and advise the technical solution for the project , business requirement , change request and etc…
- Liaise with Group Digital IT Competence Center for functional and technical content and evolutions
- Liaise with the local IT digital teams
- Organization of the operational excellence for APAC
- Defines SLAs and monitors achievements
8
CRM Solution Architect, Toronto Resume Examples & Samples
- Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy
- Run Innovation Session/Workshops with Clients/Prospects on Dynamics CRM technology
- Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
- Identify the client's sales, marketing and customer service requirements through discovery meetings
- Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services
- Conduct end-user training and create and maintain knowledge transfer documentation
- Develop and continue to refine CRM implementation standards and tools
- Present tailored demonstrations of the technology solution
- Strong CRM industry and product knowledge
- 7+ years of experience in project management, system design, or information systems
- 5+ years ( 3+ projects) implementing CRM applications such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc
- 4+ years of experience on Microsoft Dynamics CRM
- Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
- Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
- Microsoft CRM Application certification a plus
9
Crm Solution Architect Resume Examples & Samples
- Translate business requirements into well-architected solutions that best leverage the Salesforce.com platform
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation
- Design and manage the execution of test plans to ensure a quality solution is delivered
- Interview potential candidates as needed and as time permits
- Understanding of the Salesforce.com data loader for data migration activities in Salesforce.com
- Multiple Salesforce.com certifications (Developer, Advanced Developer, Architect, Sales, Service)
- Ability to not only solution but help out with hands-on configuration, Apex/VF programming and integration development
- Knowledge of marketing automation applications (Exact target, Marketo, Eloqua etc.)
10
SAP CRM Solution Architect Resume Examples & Samples
- Experience with SAP CRM technologies, including C4C and/or SAP CRM 7.0
- 2+ years of experience leading technical teams
- Experience with designing and implementing integrated SAP solutions
- Deep knowledge of SAP CRM and its newer technologies (e.g. C4C, CRM 7.0)
- Ability to define and communicate the “big picture” in terms of an overall integrated solution (both functional and technical components) and break it down into smaller manageable work units
- Deep industry (utilities) knowledge
- Ability to travel Monday-Thursday and Bachelors Degree
11
CRM Solution Architect / Salesforce Resume Examples & Samples
- Technology Planning and Management
- Collaborate with Scholastic CRM application managers to develop and execute a CRM application solution strategy and application design that support the business growth
- Leverage existing technologies deployed at Scholastic to define enterprise centric CRM solutions
- Oversee solution architecture aspects of project life cycle, from project scoping and budgeting, initial project kickoff, through requirements gathering, gap analysis, design, implementation and application rollout
- Provides expertise to identify and translate system requirements into functional design documentation, leverage the CRM packaged application out-of-the-box capabilities and product direction. We are looking for resource who can still do hands-on work, vs just manage the solution design effort
- Hands-on responsibilities delivering CRM functional design,
- Collaborate with CRM Functional management team and with business users to refine scope and high level business requirements for major projects. Ensure a prioritization process to assess projects that will deliver the most business value
- Develop working relationships with key business users and a strong understanding of the business processes of the area you support
- Participate in regular meetings within IT to ensure that we have good communication, partnership and alignment
- Work with the Enterprise Architecture team to ensure that all initiatives conform to our architectural standards
12
Senior CRM Solution Architect Resume Examples & Samples
- Integrating Frontend (Customer Relationship Management, B2B, B2C, etc.), Backend (reporting, reconciliation, revenue assurance, etc.)
- Strong organizational skills, including the capability to break down complex enterprise needs spanning multiple applications into multi-phased, integrated solution plans that can be implemented by our delivery teams
- Conversant in Omnichannel commerce and marketing, Agile development, hosting, systems integration and multiple development technologies
- Must have participated in at least one enterprise CRM implementation as the Technical Lead, preferably with MS Dynamics based CRM applications
- Knowledge and experience integrating Frontend Customer Relationship Management, Backend reporting, reconciliation, revenue assurance, etc
- Well versed in Telecom/IT operational issues such as clustering, cloud-based solutions, multi-threading, stateless/stateful services and 24/7 operations
13
Crm Solution Architect Resume Examples & Samples
- Support functional Dynamics CRM users in creating ad-hoc reports, filtered views, menus and dashboards
- Support and enhance the data and process integrations between Dynamics CRM, SAP ECC and SalesLogix using Promega’s Scribe/BizTalk middleware
- Provide technical leadership and execution for the on-going development (and phased releases) of CRM systems as a sales, marketing, support and management tool
- Solicit, document and translate business requirements into well-architected solutions that best leverage the Microsoft Dynamics CRM platform
- Act as point of contact for IT and the business on all technical aspects of Promega’s CRM environment
- Triage and manage incidents and service requests for Dynamics CRM using Promega’s Help Desk system
- Work as the liaison between other IT teams, the business, outside contractors, and vendor support teams to troubleshoot issues and ensure the smooth functioning of the CRM systems
- Lead efforts for patching, upgrading and ensuring uptime of Promega’s CRM systems
- Perform system design reviews for other IT and business stakeholders
- Provide off-hours (24x7) support for software systems
- Proven track record in implementing, enhancing and supporting and improving CRM systems in integrated environments
- Relates well to all personality types inside and outside the organization, multi-culturally. Builds appropriate rapport and uses diplomacy and tact
- Strong problem solving, analytical and troubleshooting skills with the ability to exercise mature judgment
- Possesses strategic thinking and can look ahead and respond proactively
- Possesses change leadership skills. The demonstrated ability to effect change on a global scale. Strong influencing and collaboration skills
- Solid presentation, communications and influencing skills – demonstrated through both written and spoken communication & can work with other countries and cultures
- Bachelor’s degree preferred; Computer Science, Software Engineering, MIS disciplines preferred
- 7+ years of CRM industry experience
- Experience in environments where Dynamics CRM is integrated to an ERP system
- 2+ years of Scribe experience
- Solid understanding of administration and security configuration
- Understanding of business process and workflow management
- Must be able to periodically work evening or weekend hours
- Experience with source control management systems, test, development, and production environments
- Working proficiency with Microsoft SQL
- Azure and Dynamics 365 experience a plus
- SSIS experience a plus
- SSRS experience a plus
- BizTalk experience a plus
- Saleslogix CRM experience a plus
- Ability to use computer equipment
- Ability to occasionally travel
14
Crm Solution Architect Resume Examples & Samples
- Work with business team to fully leverage marketing solutions/applications, including identifying key features which will help the client achieve growth
- Recommend and implement technology platform architecture to support marketing programs and achieve business goals
- Translate business requirements into well-architected solutions that best leverage the clients platforms, including integration
- Create architecture documentation outlining solutions as a reference for other platform team members
- Lead technical design sessions
- Ensure end-to-end solution alignment across business, application, data, and infrastructure domains
- Document solution fit/gap against standards and best practices; track technology debt; generate wavier requests that include refactor/reconciliation/retirement cost estimates
- Maintain awareness of release and patch schedules of Clients technologies; ensure align with internal release schedules; incorporate new features/functions into roadmaps and release schedules
- Coordinate with other architects and IT resources in other platform areas, such as data services, customer relationship management, and so on
- Serve as third-level support
- Support solution development and testing
15
Crm Solution Architect Resume Examples & Samples
- Develop custom solutions and interfaces leveraging the Microsoft Dynamics CRM platform
- Lead a team responsible for developing products leveraging the Microsoft Dynamics CRM platform
- 2+ years MS Dynamics CRM
- 4+ years Business Analysis
- Subject Matter Expert level experience in at least two areas below
16
Microsoft Dynamics CRM Solution Architect Resume Examples & Samples
- Configure/change configuration based on the ticket, carry out testing before handover to the users, test development objects and give feedback to the technical team, meet project SLAs, give ticket resolution feedback to the customer
- Support creation of business case for an IT initiative
- Provide inputs for calculation of the project TCO and KPIs such as ROI
- Provide input towards determination of project risks and recommendations on product and platform
- Understand stakeholders' pain points, business objectives and organization culture
- Draft communication plan to be circulated to the various interest groups within the organization and get it reviewed from the supervisor
- Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations
- Redesign processes/framework based on recommendations
- Keep track of timelines and deliverables with respect to the functional area
- Communicate with client and project team when necessary
- Contribute towards driving functional change management in engagements as needed convince/guide the customer to move from an existing solution to a new solution
- Support organizational change management processes for respective work streams
- Update knowledge articles in the knowledge management repository
- Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review
17
Crm Solution Architect Resume Examples & Samples
- Ensure the quality of solutions and be responsible for architecting and documenting technical solutions based on client requirements and industry best practices
- Provide guidance on pre-sales, technical architecture, integration, development, configuration, customization efforts for the team
- Ability to identify, build and integrate various technologies to provide client solutions and applications using SalesForce.com and other technologies
- Achieve and Maintain Service Cloud Consultant, Administrator and Developer Certifications
- 3-5 years of Implementation, Design, and Configuration experience within Salesforce
- 5+ years of Consulting Services experience and experience leading a team
- Advanced Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads
- Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
18
Crm Solution Architect Resume Examples & Samples
- You understand what it takes to build and support highly scalable and reliable solutions on SFDC Platform
- You know how to empower teams to drive application standards
- You like to experiment with new technology, even at home
- You have a sense of humor and don’t take yourself too seriously
- You can maneuver sometimes vague requirements
- Work with your team to help understand requirements, evaluate new features and architecture and help drive decisions
- Build collaborative partnerships with software architects, technical leads and key individuals within other functional organizations
- Own and manage technical debt and security vulnerabilities
- Be a visionary partnering with our Enterprise Architects & recommend Platform improvements & work proactively to remove technical debt
- Lead the analysis and design of quality technical solutions
- Work with the business stakeholders and other programmers and analysts to develop a solution or enhance existing solution
- Effectively deliver presentations to key customers and senior management
19
Senior CRM Solution Architect Resume Examples & Samples
- Min 3 years of experience as a Solution Architect in CRM (MS Dynamics) area working through all project phases: requirement gathering, development, deployment and live production, with special focus in Telco and large and complex IT projects
- Knowledgeable of TMForum frameworks: eTom, SID (Subscriber Information and Data model), TAM
- JAVA, SOAP, Web services and web application server (JBOSS)
- Knowledge of .NET, CRM SDK, C#, SQLServer
20
Microsoft Dynamics CRM Solution Architect Resume Examples & Samples
- Overall 8-10 years’ experience in CRM applications. At least worked as a MSCRM Architect in at least 1 project
- Well versed with the overall technical architecture of Dynamics CRM 2013/2015/2016
- Must have worked on any of the upgrade project i.e. CRM 4.0/2011 to CRM 2013/2015/2016
- Extensive knowledge and experience in developing, implementing and integrating business solutions built with Microsoft Dynamics CRM 2013/2015/2016
- Must have 3+ years handson Microsoft Dynamics CRM 4.0/2011/2013/2015/2016 (onprem/ online) development experience
- Must have 3+ years handson experience developing web services, C#, ASP.NET, Javascript, SQL, and SQL Reporting Services (SSRS) and successfully integrate with Dynamics CRM
- Must have lead the design and development of atleast 2 Dynamics CRM integration projects with legacy/in-house applications
- Experience with deployment of Dynamics CRM solution
- Well versed with different versions of .NET Framework, WCF, C# programming, CRM SDK, SQL Server 2005/2008
- Experience in designing and deploying SSRS custom reports/Dashboards with Dynamics CRM 2013/2015/2016
- Good understanding of Microsoft Active Directory, Windows Authentication, Windows Networking, Performance and Security aspects
21
Crm Solution Architect Resume Examples & Samples
- Expert and in-depth knowledge of the Dynamics 365
- Experience of Dynamics 365 Solution Architecture and technical design
- Expert knowledge of Azure Platform
