CRM Solution Architect Job Description
CRM solution architect
provides a Systems Integration roadmap for Order Management Systems such as ConceptWave and guides the team on how to integrate with other OSS and also BSS systems in either a stand-alone system implementation or as part of an OSS/BSS transformation program.
CRM Solution Architect Duties & Responsibilities
To write an effective CRM solution architect job description, begin by listing detailed duties, responsibilities and expectations. We have included CRM solution architect job description templates that you can modify and use.
Sample responsibilities for this position include:
Produces robust Solution analysis to support development of future team operational direction and activity
Describe the primary business functions and distinguish between client-facing, business execution and business management functions
Identifies opportunities for shared functionality and automated solutions in the front to back support environment
Collaborate with Change the Bank and Run the Bank project leaders to identify opportunities for technical process design and improvement
Maintains awareness of compliance with policy and procedure as it relates to all departmental activity
Supports implementation of architecture improvements
Defines/Finetunes the current architecture state
Defines the future state and the roadmap to it
Interfaces with GTB architects and beyond
CRM Solution Architect Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for CRM Solution Architect
List any licenses or certifications required by the position: CRM, DEV502, DEV401, MS, SAP, ITIL
Education for CRM Solution Architect
Typically a job would require a certain level of education.
Employers hiring for the CRM solution architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Information Technology, Technical, Business/Technology, Business, Education, Management, MBA, Computer Engineering
Skills for CRM Solution Architect
Desired skills for CRM solution architect include:
C#
.NET
Competitors
Business processes in BSS and OSS areas
CRM SDK
Defining CRM architecture and integration points in BSS environment
ETOM and frameworx
ISV whether they be Microsoft partners
Order management
SID
Desired experience for CRM solution architect includes:
Bachelors degree in Information Systems, Software Engineering or a related field
A fluent command of English language plus additional European will be an advantage
Deep Know-How and proven record of applying CRM & Business Application to Communication Service Providers
Sound experience in working with Multi-National & Offshore / Onsite team
Work experience should involve pre-sales support, technical and business consulting, solution design, project envisioning, planning, development, deployment, and management
An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of TOGAF
2-3 years experience as a Technical architect for B2C CRM Projects (with technologies such as Neolane, SAS, Oracle Siebel, Aprimo, Unica)
CRM Solution Architect Examples
1
CRM Solution Architect Job Description
Job Description Example
Our innovative and growing company is hiring for a CRM solution architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for CRM solution architect
- To act as a CX Cloud domain expert to senior clients in the Italian Cluster
- Develop strong relationships with the product lines and in co-operation with the Delivery Management teams
- Establish and foster strong relationships with colleagues in product development
- Provide sales awareness to the sales and delivery community within the Italian Cluster
- Developing and designing of requirements for the CRM system in consultation with involved internal departments and subsidiaries
- Formulation of technical requirements and concepts for the further development of technical requirements for the CRM system
- Coordination and control of internal departments and external service providers in regard to CRM topics
- Project / product management and rollout control
- Further definition of the business requirements for a scalable CRM infrastructure
- Technical and professional servicing of the CRM system
Qualifications for CRM solution architect
- Experience in delivering technical architectures that are robust, maintainable and scalable
- Ability to work in fast paced environment & keep pace with the business offering, technical innovation and market driven initiatives
- Open minded, able to share information with, transfer knowledge and expertise to/from team members
- Good experience of enterprise architecture tools (Enterprise Architect), data modeling tools
- Good understanding of overall Software Development Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)
- Strong knowledge of standards and specifications
2
CRM Solution Architect Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of CRM solution architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for CRM solution architect
- Maintain awareness of release and patch schedules of Clients technologies
- Appreciate the comfort of our brand new design headquarters
- Possess leadership qualities to lead the SDLC cycle for the projects and drive the team during SDLC phases
- Have good development skills to review the code and ensure the quality of deliverables
- Be part of the delivery team for specific projects
- Be able to run QA and verify the correct implementation of the designed
- Personal, organizational and communication skills necessary to provide excellent customer service in resolving highly technical issues in a higher education setting
- Responsible for functional & technical development phases of full-cycle Dynamics CRM enhancements, upgrades, implementations, & integrations with other applications, all other supporting tasks
- Work closely with consultant team to successfully complete projects on time, providing client with status updates as needed
- Work with Project Manager to formulate implementation plans, risks, mitigation strategies, & timeline requirements
Qualifications for CRM solution architect
- Strong knowledge, and experience with, Design Patterns, Universal and Reference data models
- Working knowledge of transition protocol and security will be a plus
- Working knowledge of architecture design and hardware will be a plus
- Working knowledge of database management will be a plus
- Siebel implementation experience on FMCG or retail projects is preferred
- Ability to advise customer on their implementation approach
3
CRM Solution Architect Job Description
Job Description Example
Our company is hiring for a CRM solution architect. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for CRM solution architect
- Drive additional sales opportunities with the customer
- Lead in design and architecture sessions with internal clients and external partners
- Gather and document business processes (current state help define future state)
- Utilize best practices for CRM processes, user interface, and overall architecture
- Improve exisiting application through relevant designing modifications and use of exisiting out-of-box capabilities
- Assist technical consultants with architecting CRM system, related customizations, and reports to model the organizational processes
- Ability to estimate approximate effort for identified customization/configurations, develop a project budget, and manage ongoing work (both completed by internal and external resources)
- Configure and customize the CRM system based on design specifications
- Coordinate with development team on custom development, complex customizations and portals
- Knowledge of Microsoft SQL Server Environments and ETL methods
Qualifications for CRM solution architect
- Ability to present an argument
- Persuasive and empathetic in presenting a topic both in written and oral manner to internal or external auditors
- 5+ years ( 3+ projects) implementing CRM applications such as Microsoft CRM, Salesforce, Saleslogix, Onyx
- Bachelor Degree in Computer Science or related field and at least 7 years of overall professional ICT experience
- Mastery across common artifacts used in common software development lifecycles
- You are a subject matter expert in your area of expertise
4
CRM Solution Architect Job Description
Job Description Example
Our innovative and growing company is looking for a CRM solution architect. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for CRM solution architect
- Conduct system and end-to-end testing of the application
- Lead necessary day-to-day maintenance of the system including setup of users
- Log and track identified system problems and see through to resolution while leveraging the appropriate resources
- Collaborate with various internal and external teams
- Partner with our Sales Organization to help sell Microsoft Dynamics 365 by providing pre-sales support activities such as solution architecting, proposal writing, estimating, and product demonstration
- Work with our Go-To-Market and Delivery Teams to develop product accelerators that align with NTT’s core industries
- Engage Microsoft’s sales, alliance, and product teams to develop joint solutions and go to market activities
- Lead discovery sessions with prospects to gain an understanding of their business and system requirements
- Develop easy to use, adaptable, and scalable solutions for prospects and clients leveraging Dynamics 365 to streamline business processes, improve customer interactions and enable growth
- Collaborate with internal teams and interact with clients to find solutions to operational issues for existing Dynamics 365 deployments
Qualifications for CRM solution architect
- You manage third party providers
- You translate business requirements into IT requirements and create solution proposals in cooperation with outsourcing partners
- You enable first time right (working) delivery of solutions coordinating design, develop, build, test and maintenance of applications and IT solutions that provide sustainable value to the business in line with business and IT requirements and aligned architecture
- You deliver committed portfolio of projects, pilots, prototypes within agreed constraints (time, budget and scope)
- You ensure that the solutions have been developed to meet Operational and Service Level Requirements
- You assist Operations and Services as third line in advanced troubleshooting
5
CRM Solution Architect Job Description
Job Description Example
Our company is looking to fill the role of CRM solution architect. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for CRM solution architect
- Understanding client needs
- Defining technical, operational and user requirements
- Oversee timely and effective resolution of client issues
- Ensure that project quality meets standards
- Construct cross-functional solution architecture fitting client’s industry standards, use cases, strategy and technical needs
- Work with technical leads to design a solution that optimizes digital solution to satisfy clients use cases, strategy and industry standards
- Break down customer strategies into product roadmaps according to Customer priorities, industry best practices and technology prerequisites and dependencies
- Align product roadmap phases to executable use cases
- Contribute to Customer’s digital strategies based on industry best practices
- Provide strategic guidance and direction to clients for maximizing their digital effectiveness
Qualifications for CRM solution architect
- You plan and oversee the successful roll-out of IT solution changes into the live environment
- Highly proficient of marketing processes, with proficiency in sales processes
- Proficient in administering marketing automation platform
- Highly proficient in marketing platform integration mechanisms, including auto-synchs, external calls, update & match rules, and external data sources
- Highly proficient in marketing data model definition, configuration, extension, and customization
- Knowledgeable in Web analytics tools such as Google Analytics