Crew Scheduler Resume Samples

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PJ
P Jacobi
Pinkie
Jacobi
7582 Smith Islands
Dallas
TX
+1 (555) 829 6575
7582 Smith Islands
Dallas
TX
Phone
p +1 (555) 829 6575
Experience Experience
New York, NY
Crew Scheduler
New York, NY
Bosco-Lebsack
New York, NY
Crew Scheduler
  • Coordinate with dispatchers to resolve problems that arise during the day-to-day operation
  • Knowledge of airline scheduling software is a plus
  • Maintain the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew
  • Respond to scheduling related questions from crewmembers as they are revived
  • As problems are discovered, advise Crew Scheduling and follow through until resolution
  • Knowledge of CBA in relation to Travel and Crew Scheduling
  • Participation and completion of the Department training program
Los Angeles, CA
Crew Scheduler, Pilots
Los Angeles, CA
McClure, Lindgren and Nader
Los Angeles, CA
Crew Scheduler, Pilots
  • Assign uncovered flying in accordance with federal regulations, contract rules, crewmember qualifications and established company policy and procedure
  • Coordinate with all necessary GCC departments to assist in the successful completion of recovery plans
  • Provide excellent customer service to the crewmembers
  • Manage operational disruptions and solve them in a proactive manner
  • As problems are discovered advise the Travel Desk and follow through until resolution
  • Obtain optimal operational integrity by causing minimal delays or interruption to the daily flight schedule
  • The Crew Scheduling Department will not only schedule crewmembers but do so while achieving the highest level of customer service for our crewmembers
present
Phoenix, AZ
Inflight Crew Scheduler
Phoenix, AZ
Gulgowski-Rice
present
Phoenix, AZ
Inflight Crew Scheduler
present
  • Successfully complete regulatory classroom training, on the job training and probationary period for Crew Scheduler I position
  • If you are not selected for this job posting, you will not be eligible to reapply for this position in Dallas for 12 months from the date you applied.
  • May perform other job duties as directed by Employee’s Leaders
  • Make cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
  • Administer and maintain Crewmember schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
  • Work with in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crewmembers during irregular operations
  • Provide Hospitality and demonstrate professionalism in all interactions with Employees
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
The George Washington University
Bachelor’s Degree in Professionalism
Skills Skills
  • Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
  • Mathematical ability sufficient to perform basic calculations (addition, subtraction, multiplication and division)
  • Ability to work in a highly stressful environment on a daily basis
  • Ability to learn computer applications and apply knowledge
  • Ability to communicate clearly both orally and in writing
  • Ability to communicate clearly and audibly both orally and in writing
  • Ability to prioritize tasks
  • Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
  • Work in a highly stressful environment on a daily basis
  • Ability to prepare written and verbal presentations
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4 Crew Scheduler resume templates

1

Crew Scheduler Resume Examples & Samples

  • Ability to work in a highly stressful environment on a daily basis
  • Must be able to communicate effectively with crewmembers and all levels of management regarding contractual and FAR Limitations and assignments
  • Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
  • Ability to maintain accurate records/documentation pertaining to pilot assignments, staffing, communication, etc
2

Crew Scheduler Resume Examples & Samples

  • Ability to understand and work at an abstract level and utilize technology as a tool to solve complex scheduling problems
  • Manage operational disruptions and solve them in a proactive manner
  • Demonstrate expected behavior as well as the ability to remain calm and even-tempered during stressful situations. Maintain a “customer friendly” attitude when communicating with Crewmembers and other Company personnel
  • Schedule Crewmembers in compliance with departmental SOP, FAR and CBA rules
  • Completion of daily shift responsibilities
  • Participation and completion of the Department training program
  • Close coordination with the Lead Crew Scheduler with regard to any issues that will affect the operation
  • Coordinate with all necessary GCC departments to assist in the successful completion of recovery plans
  • Coordination with Short and Long Term Planning on relevant issues
  • Report significant operational events to the Lead Crew Scheduler
  • Airline or aviation experience preferred
  • Must posses leadership, command presence, sophistication and the maturity necessary to support the activities in the Crew Resource department
  • Possess effective organizational skills
  • Must possess knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to use a desktop computer
  • Knowledge of airline scheduling software is a plus
  • Must possess the desire and ability to work in a fast paced environment
  • Knowledge of world geography with regard to continents, countries and major cities
3

Crew Scheduler Resume Examples & Samples

  • Respond to scheduling related questions from crewmembers as they are revived
  • As problems are discovered, advise Crew Scheduling and follow through until resolution
  • Respond to travel related questions from crewmembers as they are received
  • As problems are discovered advise the Travel Desk and follow through until resolution
  • Knowledge of AIMS, HOTAC
  • Familiarity with Scheduling and Travel SOP’s
  • Knowledge of CBA in relation to Travel and Crew Scheduling
  • Knowledge of FAR Regulations
  • Knowledge of Geography and understanding of time zones
  • Ability to multitask, high level of customer service, and attention to detail
4

Crew Scheduler Resume Examples & Samples

  • Maintain necessary communication with all crewmembers, flight control, and station personnel related to crew schedules
  • Continuous auditing and verification of coverage of all scheduled flights
  • Notification of changes to crewmember daily/monthly schedule changes
  • Continuous monitoring of crewmember schedules to ensure legality/FAR compliance
  • Utilization of reserve crewmembers in the most efficient and expedient method necessary to ensure operational reliability
  • Secure all necessary accommodations including but not limited to hotel and deadhead flight booking
  • Provide excellent customer service and support to all crewmembers through handling all scheduling related items including relaying correct policy, procedural, and regulatory information
5

Crew Scheduler Resume Examples & Samples

  • Must have the availability to work varying shifts including evenings, weekends and holidays
  • Eligible for SIDA badging
  • Complete understanding of the applicable FAR’s
  • Must pass a background check and pre-employment drug test
6

Crew Scheduler Resume Examples & Samples

  • Respond to production requirement changes quickly and accurately and coordinate crew scheduling requirements with Supervisors. May prepare daily crew sheets and schedules for each department and/or work area
  • Recall employees from layoff as required
  • Enter employee attendance into appropriate database(s) and create individual and summary trend reports
  • Schedule and participate in meetings
  • Generate and maintain reports, such as Monthly Hours, Absenteeism and OT reports in accordance with collective bargaining agreement
  • Maintain and manage attendance, scheduling, and other documentation in accordance to company document retention policies
  • Maintain confidentiality as required
  • May support the research of initial response to scheduling grievances
  • Ensure adherence to all standard work processes, including K-LEAN processes
  • Responsible for compliance with all regulations. Food Safety – plant in proper sanitary condition at all times, including allergen control, pest control, guidelines followed. Compliance with food safety policies and procedures
  • Responsible for supporting the execution of relevant projects within assigned area / shift
  • Responsible for supporting talent management process for hourly employees. Ensure Diversity and Inclusion meets / exceeds corporate standards. Proactively engage in the development and training of hourly labor and support such plans developed by plant leadership
  • Maintain understanding of processes and functional interdependencies. Recognize and escalate, as needed, those issues identified as risks to, or opportunities to improve, plant performance
  • Drive K-Values
  • Adhere to and administer company policies and procedures
  • Other duties as assigned. The crew schedulers are in charge of scheduling and reporting labor hours, as well as all timekeeping and coordination of training
  • Organizational, attention to detail, interpersonal, communication and analytical skills
  • Computer skills in MS Word, MS Excel, MS PowerPoint. Knowledge of Excel 2010 and newer
  • Experience with SAP, Kronos & Schedule Soft
  • Prefer experience in a union bargaining shop -Prefer experience with any proprietary scheduling software. -Prefer experience in manufacturing or processing crew scheduling
7

Inflight Crew Scheduler Resume Examples & Samples

  • *If you are not selected for this job posting, you will not be eligible to reapply for this position in Dallas for 12 months from the date you applied.***
  • Minimum one (1) year previous experience in a Customer Service or Hospitality related position
  • Minimum one (1) year previous computer experience utilizing multiple computer programs to perform job duties
  • Previous experience in a fast-paced, multi-variable influenced, critical thinking position
  • Previous experience in scheduling/assigning people to job tasks, preferred
  • Ability to lift up to 25 lbs. on occasion
  • Intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreement, and Company and departmental policies and procedures
  • Must have good judgement and critical thinking skills to make decisions and resolve complex tasks efficiently with assistance in a timely manner
  • Must possess excellent organizational and multi tasking skills in order to work in a fast-paced, dynamic work environment
  • Must be able to independently work under tight time constraints and in high stress situations to accomplish assignments
  • Must be able to maintain focus on critical details of task at hand while working in a busy and distracting environment
  • Must be able to effectively communicate by email, telephone, records keeping systems and in person
  • Must be able to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
  • Must be able to work well with others as part of a team
  • Must be able to read, write and fluently speak and understand the English language
  • Must be able to follow written and verbal instructions
  • Must be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when needed
  • All candidates must successfully complete New Hire Scheduling Training Final Examination with a score of 90% or greater, and complete Federal Aviation Regulations (FARs) and Southwest City Codes final examinations with a score of 100%
  • The work schedule of an Inflight Crew Scheduler includes a rotation of morning, evening and midnight shifts
8

Crew Scheduler Resume Examples & Samples

  • Maintain the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew
  • Ensure that all crewmember assignments are in accordance with FAA mandated regulations and company policies
  • Coordinate with dispatchers to resolve problems that arise during the day-to-day operation
  • Ensure that changes to the originally published schedule are communicated to crewmembers in a timely manner
  • Resolve flight crew legality problems and rest requirements based on
  • Appropriate regulatory requirements
  • Provide excellent customer service to the crewmembers
  • Schedule each crewmember under FAR 121 crew duty limitations to maintain Virgin America's commitment to safety
  • Obtain optimal operational integrity by causing minimal delays or interruption to the daily flight schedule
  • The Crew Scheduling Department will not only schedule crewmembers but do so while achieving the highest level of customer service for our crewmembers
  • Effective verbal, telephone, written and interpersonal communication skills
  • Mathematical ability sufficient to perform basic calculations (addition, subtraction, multiplication and division)
  • Two years of previous experience in a direct customer service contact position or within a call center environment preferred
  • Intermediate-level computer skills including Microsoft Office and Excel
  • Typing skills 45 wpm
  • AIMS software a plus
9

Crew Scheduler Resume Examples & Samples

  • Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew
  • Maintains compliance with applicable union agreements, Company policy, and FAA regulations for flight scheduling
  • Tracks crew flight and duty times. Resolves flight crew compliance issues and rest requirements based on appropriate regulatory requirements and ensures all crew member assignments are in accordance with FAA mandated regulations and company policies
  • Coordinates with dispatchers and other departments to resolve problems that arise during the day-to-day operation and implements plans to correct operational issues
  • Ability to anticipate operational disruptions and solve them in a proactive manner
  • Processes trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications
  • Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required
  • Provides coaching and on-the-job training as directed
  • Participates in shift meetings, shift turnover and briefings as required
  • Two years previous experience in direct customer service contact
  • At least 3 years related experience is preferred
  • Experience in a call center environment is preferred
10

Crew Scheduler, Pilots Resume Examples & Samples

  • Must be able to exercise sound judgment in making decisions based on information gathered/reviewed
  • Ability to communicate clearly both orally and in writing
  • Ability to prioritize tasks
  • Must work well under pressure and deadlines
  • Must be able to communicate effectively with crewmembers and all levels of management
  • Ability to memorize computer entry codes and city codes
  • Assist with on the job training for incoming new hires as required
  • Successful candidates would be required to complete a one year commitment within Crew Scheduling
11

Crew Scheduler Resume Examples & Samples

  • Schedule flight crews in accordance with FAA and company regulations, airline schedule requirements, flight crew qualifications and flight crew collective bargaining agreements
  • Monitor and maintain federal legality and contractual compliance of flight crew member schedules for a 24 hour/7 day operation
  • Coordinate with other System Operations Control (SOC) personnel, Flight Operations and Inflight management to ensure a safe, efficient and cost-effective operation
  • Effectively communicate with crew members regarding federal regulations, CBA compliance, reassignments and accommodations
  • Assign uncovered flying in accordance with federal regulations, contract rules, crewmember qualifications and established company policy and procedure
  • Confirm monthly schedule integrity by processing flight crew member requests, leave of absence coding and required training events
  • Utilize multiple and varied software systems to complete assigned tasks
  • Excellent interpersonal, analytical, organizational and communication skills
  • Intermediate MS Office skills including experience with Outlook, Word, and Excel
  • Ability to learn PC applications
  • Must be able to adapt to changes under pressure situations and maintain composure in high-volume, stressful situations
  • Ability to work varied shifts to include nights, holidays, weekends, and graveyards
12

Crew Scheduler Resume Examples & Samples

  • High school diploma or general education degree (GED). Two years previous experience in direct customer service contact. Familiarity with Microsoft Office applications
  • Preferred: At least 3 years related experience. Experience in a call center environment
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect
  • Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low
  • Must be able to work a varied schedule including nights, weekends and holidays